Plant Operations Manager
Service Manager Job In Starkville, MS
Summary: Seeking a strong Plant Operations Manager or Plant Manager with experience in a manufacturing operation. We are looking for a hands-on with technical acumen, who has been involved in problem solving and continuous improvement. We are looking for someone who can play an integral role in improving teams and teamwork.
Responsibility: You will have responsibility for all operations employees, manufacturing engineering, supervisors, shipping, receiving, maintenance, and so forth. You will be a key part of prioritizing goals, and will establish clear accountability. You will ensure that the plant performance (efficiency and on time delivery) significantly improves.
Servant Leadership: We are looking for a servant lead, team-based “People Person”, and who is a serious and professional manager who understands manufacturing, and how to motivate employees. We are looking for someone to perpetuate a team-based environment.
Plant Operations Manager - Roles:
The Plant Operations Manager will assume operational responsibility for all plant operations and personnel for all departments, as well as inventory accuracy.
This key manager will ensure that Safety is paramount in importance.
The Plant Operations Manager will help establish metrics for key areas and support the to achieve or exceed these goals.
Drive improvement as a way of life in the operations, including constantly improving metrics in key areas.
Meet production and shipping schedules to ensure on time deliveries.
Train and develop each employee to the fullest extent possible.
Plant Manager Qualifications:
A BS/BA degree.
10 years of experience as Production Manager, Operations manager, or Plant Manager or in a high volume, industrial manufacturing operation. Military experience is welcomed.
Technical acumen and disposition.
Hands-on, involved leader who understands how to run and improve a manufacturing operation.
Metric-driven personality and methodology, and must drive the business for continual improvement of key metrics.
Experience with formal continuous improvement methodologies.
Other Details:
Job Type: Full-time
Pay: $100,000.00 - $130,000.00 per year
Schedule: 8 hour shift
Ability to Relocate: Starkville, MS with an employer provided relocation package (Required)
Work Location: In person
Benefits:
401(k) match
Bonus Unit Plan
Dental insurance
Health insurance
Vision insurance
Life insurance
Paid time off
Relocation assistance
Retirement plan
Store Manager
Service Manager Job In Gulfport, MS
As a Store Manager, you will assist in managing overall store performance by overseeing account management and recovery processes all while providing an unmatched positive customer service experience. Whether it's building customer relationships or demonstrating new sales techniques, you will work daily to set an example and become a key contributor in achieving the store's success. As you're helping your team and the business grow, we'll provide you with ongoing and comprehensive training and development programs to take your career to the next level.
Responsibilities:
Develop customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition.
Work to grow your store by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events.
Coach and develop Team Members and assist with employee management and training in order to maximize the team's potential.
Assist in managing overall store performance by meeting Key Performance Indicators (KPIs) and tracking, analyzing, and training Team Members on various performance reports.
Maintain office security and conduct proper opening and closing procedures, including management of vault, cash drawer, and bank deposits.
Oversee account management and recovery processes while maintaining a focus on customer service to prevent loss and charge-off accounts. Partner with vendors on auctions, vehicle sales, and moving consignment.
Ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.
Monitor and maintain internal and external store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services.
Assist in running the store and day-to-day operations in the absence of the General Manager.
Utilize personal vehicle to complete bank deposits and other Company business throughout the workday.
Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
Utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels.
Ability to maintain a full-time work schedule with regular in-person attendance, including limited Saturday hours, is required for this position. A full-time work schedule for this position includes, at a minimum, 40-hours per week.*
*Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand entity and at the sole discretion of the Company. Speak with your recruiter for the most up-to-date hourly requirements.
Qualifications:
High School Diploma or equivalent required
Minimum one year of experience and proven success in a key holder, supervisory, or leadership role
At least two years of experience in customer service, sales, or retail
Excellent verbal and written communication skills
Ability to work phone, Point of Sale, Microsoft Office, and other systems
Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated)
Must be at least 18 years of age (19 in Alabama)
Background check required (subject to applicable law)
Ability to meet the physical demands of this position, which frequently include: the ability to remain in a stationary position, including standing up to 90% of the time, the ability to move and transport up to 25 pounds, the ability to move about inside and outside of the store, and the operation of mechanical controls, such as a keyboard.
Preferred Qualifications and Skills
Associate degree or higher
Bilingual English/Spanish is a plus and may be required for certain locations
What We Offer:
Our Benefits Include**:
A comprehensive new hire training program
Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
Performance-based career advancement
Educational Reimbursement Program (up to $5,000 per 12-month period, then up to $10,000 per 12-month period after five years with the Company) for select programs, courses, and certifications. Terms and conditions apply.
Multiple coverage choices for medical insurance, all include free telemedicine and medical spending account (HSA/FSA) options
Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program
Company-Sponsored Life and AD&D Insurance
Voluntary benefits, including dental, vision, short-term and long-term disability plans, accident, critical illness, hospital confinement insurance, and even pet insurance
Paid Time Off
(Accrue 12 days per calendar year plus additional days for each year of service after the first year of employment)
Diverse Culture and Inclusive Environment
**Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.
About Us
TitleMax is one of the nation's largest title lending companies helping thousands of people every day get the cash they need through title loans/pawns and now in select states, with personal loans. Since our first store opened in 1998, TitleMax has expanded to over 900 locations spanning 14 states.
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.
Important: The Community Choice Financial Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the *****************, @titlemax.com, or @titlemax.biz. In-store positions are in-person only.
The Community Choice Financial Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.
Service Center Manager/ Operations Manager
Service Manager Job In Olive Branch, MS
Job DescriptionAre you a dynamic leader with a passion for operational excellence? We’re looking for a Service Center Manager to oversee all activities at our service center. If you excel in managing materials, ensuring quality and safety, and driving continuous improvement, this role is for you!
AllSTEM is committed to guiding your career progression and to transforming the way hiring happens. We are big believers in that people matter and a job search should be effortless and enjoyable. If this sounds like the process, you are looking for then.
APPLY TODAY!
Key Responsibilities:
• Operational Oversight: Manage all service center activities including receipt, processing, coordination, and quality of materials.
• Timely Deliveries: Ensure orders are dispatched on time and in the correct quantities.
• Safety Leadership: Oversee and enforce Safety Programs to maintain a safe working environment.
• Performance Monitoring: Review daily production metrics and KPIs such as labor expense, forklift/machine repairs, and sort efficiency.
• Employee Leadership: Lead by example, demonstrating standards and expectations daily.
• Continuous Improvement: Drive initiatives to enhance efficiency and reduce waste across the facility.
• Customer Relations: Build and maintain professional relationships with local customers.
• Budget Management: Achieve and manage budgeted financial goals for the service center.
• Inventory Management: Ensure accurate inventory control and resolve any quality issues.
• Facility Maintenance: Procure and maintain operational supplies and equipment.
• Team Development: Interview, hire, and train employees while fostering a succession plan for future growth.
• Policy Enforcement: Consistently apply policies and handle disciplinary actions as needed.
• Finance Coordination: Facilitate the payment of site invoices and manage vendor information.
What We’re Looking For:
• Experience: Minimum of 4 years in a supervisory role, with a strong background in production supervision, budget management, and business operations.
• Technical Skills: Proficiency in data entry using a Warehouse Management System.
• Leadership: Proven experience in training, employee development, and motivating teams.
• Multi-Tasking: Strong skills in handling multiple tasks and proactive problem-solving
#3411
EEO/AA Employer/Vet/Disabled.
The Know Your Rights poster is available here:
***********************************************************************************
The pay transparency policy is available here:
********************************************************************************************
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AllSTEM Connections participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
********************************************** Contents/E-Verify_Participation_Poster_ES.pdf Company DescriptionGuiding Principles and Core Values: UP HIRE
Understanding Matters.
We actively listen to each other, our STEM professionals, and customers. We take the time to understand their needs to make the best connections in the industry.
People Matter.
People are at the center of our company. All decisions we make are in the best of interest of our employees, co-workers, communities, candidates and customers.
Honesty Matters.
We conduct our business with integrity and DO the right things. We ARE trustworthy partners WHO stand behind our work and people.
Innovation Matters.
We are disciplined in bringing forward new thought and solutions that guide the industry and grow our company. Continued growth secures sustainability that provides solid careers for our employees, stability for our STEM professionals, and reliability to our customers.
Relationships Matter.
We take personal responsibility for all relationships with our employees, co-workers, STEM professionals and customers. Courtesy, dignity and respect EQUAL high performance results.
Everything Matters.
We hold ourselves accountable to perform with the upmost of professionalism, attention to detail, and highest standard of service. We hit our targets and do what we say we will do.
Travel Center Assistant Manager
Service Manager Job In Jackson, MS
Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.
Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state or local law.
Military encouraged to apply.
Job Description
Pilot Flying J is seeking an experienced Retail Assistant Manager to oversee our high-volume retail facilities. You will be responsible for the generation and execution of travel center and restaurant business plans to achieve established standards, sales and profit objectives as well as customer satisfaction.
The Retail Assistant Manager will also be:
Ensuring that customer expectations are met
Conducting meetings with subordinate employees
Maintaining effective vendor relationships
As a Retail Assistant Manager for Pilot Flying J, you will build, coach, manage and develop teams from a staffing, interviewing, hiring and training standpoint.
Additional responsibilities for the Retail Assistant Manager include:
Driving sales
Managing team members
Tracking inventory
Providing customer service
Performing P&L analysis
Pay Rates Starting between: $43,888.00 - $55,920.00 / year
Qualifications
As a Retail Assistant Manager, you must exemplify integrity and accountability at the managerial level as well as demonstrate excellent team leadership skills. Furthermore, you must be able to work a flexible schedule of nights, days, weekends and holidays.
Additional requirements of the Retail Assistant Manager include:
Minimum 2-3 years of management experience in the retail, restaurant, grocery or other service industry with responsibility for financial results
Previous management proficiency in high volume retail with P&L accountability
Ability to create and maintain a customer focused culture
Additional Information
Fuel Discount
Nation-wide Medical Plan/Dental/Vision
401(k)
Flexible Spending Accounts
Adoption Assistance
Tuition Reimbursement
Flexible Schedule
Weekly Pay
Job Location
Store Director (Jackson, MS)
Service Manager Job In Jackson, MS
The pay range is $102,000.00 - $204,000.00
Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at **********************************************
ALL ABOUT TARGET
As a Fortune 50 company with more than 350,000 team members worldwide, Target is an iconic brand and one of America's leading retailers.
Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we invest in the places we collectively live, work and play. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. At our core, our purpose is ingrained in who we are, what we value, and how we work. It's how we care, grow, and win together.
ALL ABOUT STORE LEADERSHIP
You run a profitable growth business that has one purpose: to help all families discover the joy of everyday life. You lead a sales force of experts, advocates and consultants that discover guests' needs and offer solutions to earn their loyalty.
You lead teams that are passionate about making sure guests get what they came for (plus a little more) every time they shop at their store. You develop leaders who care about their team members, and team members who care about their guests and each other.
At Target, we believe in our leaders having meaningful experiences that help them build and develop skills for a career. The role of a Store Director can provide you with the:
· Knowledge of guest service fundamentals and experience building and managing a guest first culture across the store
· Skills in retail business financials (e.g. payroll, profit and loss) and driving sales growth
· Experience creating store specific strategies and managing your team to deliver results
· Knowledge of retail business fundamentals for total store: sales trends, inventory management, guest shopping patterns and satisfaction, pricing and promotions strategies and specialty businesses
· Skills in setting and planning total store quarterly business priorities and managing a team to deliver on sales goals
· Make business decisions by assessing market competition, understanding guest insights, and feedback
· Experience managing a large team of hourly team members and leaders as well as leaders of leaders
· Skills in recruiting, selecting, talent management and talent planning across all departments of the store
As a Store Director, no two days are ever the same, but a typical day will most likely include the following responsibilities:
Own your store's overall business to drive efficiency and grow sales
· Lead and create a service culture utilizing tools and routines that model, train, and coach behavioral expectations to deliver the service standard
· Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
· In partnership with HR, support the leadership team in ensuring equitable experiences, strengthening inclusion acumen, and promoting a culture of inclusivity and belonging that embraces the contributions of all team members
· Leverage your reports (financial, operational, safety, food safety, team and guest) to understand the business and make decisions
· Understand sales trends and lead your team to drive sales growth in core businesses (Style, Beauty, Electronics, Food & Beverage, Fulfillment) by leaning into key seasons, events and weekends
· Know and assess the competition; leverage guest insights and feedback to drive the business and be the destination of choice for our guests
· Lead and efficient operation to fund the sales culture
· As a key carrier, follow all safe and secure training and processes
· Address store needs (emergency, regulatory visits, etc.)
· Always demonstrate a culture of ethical conduct, safety (including food safety) and compliance; Lead and hold the team accountable to work in the same way
Cultivate a guest-centric and engaged team
· Develop a team and culture that is committed to guest loyalty and shares services and rewards like REDcard, Target Circle, Pick-up, Wallet and Shipt to improve convenience and frequency
· Lead a confident and knowledgeable sales force that delivers a differentiated experience, prioritizes the guest over task and delivers a welcoming, inspiring, rewarding and easy experience
· Recruit, hire, and retain a passionate team for area specific knowledge and expertise
· Invest in training to enhance skills and capabilities
· Evaluate and manage individual impact through a total store contribution
· Create sustainable talent strategies to fuel continued team growth
· Own and implement exempt and hourly schedules that align to guest and business needs (including weekends, mornings, evenings, overnight and appropriate seasonal adjustments)
WHAT WE ARE LOOKING FOR
We might be a great match if:
· Working in a fun and energetic environment makes you excited…. We work efficiently and as a team to take care of our guests
· Providing service to our guests that makes them say I LOVE TARGET! excites you…. That's why we love working at Target
· Leading teams who are stocking, setting and selling Target products sounds like your thing… That's the core of what we do
· You aren't looking for Monday thru Friday job where you are at a computer all day… We are busy all day (especially on the weekends), making it easy for the guest to feel welcomed, inspired and rewarded
The good news is that we have some amazing training that will help teach you everything you need to know to be a Store Director. But there are a few skills you should have from the get-go:
· 4-year degree or equivalent experience
· Strong interpersonal and communication skills
· Strong cognitive skills, including problem analysis, decision making, financial, and quantitative analysis
· Manage conflict and lead and hold others accountable
· Relate well with and interact with all levels of the organization
· Welcoming and helpful attitude
· Manage workload and prioritize tasks independently
We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:
· Access all areas of the building to respond to guest or team member issues
· Interpret instructions, reports, and information
· Accurately handle cash register operations
· Climb up and down ladders _
· Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 40 pounds
· Flexible work schedule (e.g., nights, weekends and holidays) and regular attendance necessary
Americans with Disabilities Act (ADA)
Target will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or reach out to Guest Services at ************** for additional information.
Plant Manager
Service Manager Job In Tupelo, MS
Responsible for ensuring that cost effective operations and infrastructure are in place to support all manufacturing staff. The plant manager ensures that the organization is well positioned in a rapidly evolving and competitive environment by being an agent for ongoing organizational change. The position ensures that strategies are clearly understood by all stakeholders and that the organization is achieving its strategic goals at the optimum pace. Also ensures highly productive relationships and partnerships for the benefit of the organization. In conjunction with the VP of Operations, this position acts as a representative and ambassador to promote positive relationships and strong partnerships for the benefit of the organization.
Examples of Duties:
• · Works with sales and production control to delivery exceptional quality and on-time delivery for our customers.
• · Systematically cultivates and maintains long-term, collaborative relationship with key stakeholders to achieve company goals.
• · Actively seeks out opportunities for investment, revenue generation and strategic partnerships.
• · Facilitates the development, maintenance and monitoring or organizational plans to improve safety, quality, delivery, and costs.
• · Responsible for preparing the organization for ongoing change.
• · Develops innovative initiatives to enhance internal efficiency and effectiveness.
• · Develops innovative initiatives to enhance revenue generation.
• · Provides training, guidance and counsel for all direct reports to assure an efficient work team, job satisfaction, and preferred employee relations and morale.
• · Establishes the necessary structure, planning, policies, methods, and goals to ensure a Behavior Based Safety culture.
• · Establishes and maintains positive interdepartmental interface within the plant operations to assure coordination and the accomplishment of company objectives.
Knowledge, Skills and Abilities:
• · Record of leading production of a custom or highly configurable product.
• · Ability to be both hands-on, but also strategic as needed.
• · Proven record of focusing on the customer.
• · Proven knowledge of the principles of management and supervision.
• · Proven knowledge of lean manufacturing methodology.
• · Proven skills in planning, organizing, directing and controlling projects.
• · Demonstrate financial management and budgeting skills.
• · Excellent written, verbal and interpersonal skills.
• · Able to think creatively and strategically to successfully mediate and negotiate with individuals and groups internally and externally.
• · Strong project management skills.
• · Ability to appropriately prioritize and manage competing tasks and projects.
• · Ability to maintain focus and composure under time pressure and other sources of stress.
• · Ability to lead others and influence them to support work unit and company objectives.
• · Ability to mentor and develop others.
Minimum Qualifications:
• · Bachelor's degree in Engineering or Management preferred
• · Minimum of 10 years' experience in a manufacturing environment including five years of operational leadership experience.
Assistant Store Manager- Waveland
Service Manager Job In Waveland, MS
Delta World Tire is one of the area's largest independent tire dealers, with over 30,000 tires in stock. In addition to tires, Delta World Tire offers complete quality automotive repair and preventative maintenance. Our ASE certified technicians will be happy to help you on a wide range of services including alignments, brake repair, oil changes, batteries, shocks and struts, belts and hoses, and air conditioning.
The Assistant Manager is responsible for managing, selling and promoting all products and services offered by Delta World Tire by following the company's store standards and expectations.
Benefits:
Competitive Bi-Weekly Pay
Tuition Reimbursement, up to $3,000 annually
Paid Vacation and Sick Time
6 Paid Holidays
Medical, Dental and Vision Insurance (Effective 1st of the Month after Hire)
Life Insurance (Company paid)
401(k) Retirement Savings Plan with Company Match
Discounted Services on Personal and Immediate Family Vehicles
Opportunity for Advancement!!!
Principal Duties and Responsibilities:
Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company's standardized customer service techniques.
Listen to and thoroughly document customer's concerns; inspect vehicle and refer to service history to accurately identify and verify customer's service needs.
Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.
Follow proper procedures when cashing out a customer's ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
Track all new returns, core returns and warranty parts for individual customers
Other duties as assigned
Qualifications:
High School Diploma or equivalent
Prior experience as a Service Advisor is highly preferred, but not required
Professional appearance and proven ability to work in a process driven environment
Possess valid driver's license, or obtain a valid driver's license within 30 days of hire date
Possess State Inspector License or ability to obtain a State Inspector license within 30 days of hire date
ASE Certified Service Consultant Certification or ability to obtain within 90 days of hire date
Ability to work a minimum of five days, including weekends
Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
General Manager
Service Manager Job In Jackson, MS
Welcome to FusionSite!
It's an exciting time to be a member of FusionSite as we rapidly grow and scale the company! To support our journey, we are seeking a Market Leader to join our team.
The Market Leader Manager will direct and supervise the team and operations in the assigned location/business unit, ensuring delivery of quality customer service and achievement of sales/productivity goals. Applicants should be prepared to operate a truck and fill in if the need arises.
Supervisory Responsibilities:
Hires and ensures new employees are appropriately trained.
Reviews / oversees the schedules, training, and work of staff ensuring safety & deliverables are met.
Conducts performance evaluations that are timely and constructive, providing recommendations for promotion and salary adjustment, as appropriate.
Handles discipline and termination of employees, as needed and in accordance with company policy.
Duties/Responsibilities:
Responsible for overall P&L of assigned location/business unit.
Plans and organizes daily activities related to logistics and operations including re-route and optimizations.
Collaborates with the Regional Leader & COO to set performance standards. Standards may be based on financial and operational goals and required compliance with internal, local, state, and federal policies, procedures, and regulations.
Measures productivity by analyzing customer feedback, performance data, financial data, and activity reports.
Monitors any construction or renovation projects to ensure plan requirements and applicable health, safety, and legal standards are met.
Determine pricing, timing, and number of sales promotions, and products to be sold in partnership with Regional Leader & COO.
Reviews and approves unit's operation manual, practices, and policies.
Oversees the inventory, including final purchases, shipping, and receiving functions.
Determines labor needs to meet operations goals.
Reviews and approves budget and expenditures for business unit.
Conducts regular staff communications to ensure that goals and objectives are clearly communicated with unit team; provides guidance and leadership to enable team members to meet these goals and objectives.
Coordinates with other support departments such as human resources, finance, operations, and risk to ensure successful and safe operations.
Prepares, negotiates, analyzes, and reviews contracts for equipment, supplies, materials, services, and products.
Maintains and develops positive relationships with existing and prospective clients, demonstrating excellent customer service and setting an example for other staff.
Participates in community activities to promote the organization and to build goodwill, and oversees major events as needed.
Oversees the disposal of unclaimed or surplus property.
Performs other related duties as required.
Required Skills/Abilities:
Excellent leadership and managerial skills.
Excellent sales, customer service, and interpersonal skills.
Excellent verbal and written communication skills.
Extensive knowledge of operations and service management.
Able to train and evaluate driver's safe driving skills.
Ability to interpret financial data to set operations & sales goals.
Ability to prioritize tasks, delegating when appropriate.
Proficient in QuickBooks or Financial software, Microsoft Office Suite, Route logistics or similar software with the ability to learn and implement new online & logistics tools.
Education and Experience:
Five years of industry-related experience, with 3 yrs. of people management required.
Demonstrated financial management experience.
Benefits:
Medical
Dental
Vision
Basic Life and AD&D (company paid)
Voluntary Life and AD&D
Short-Term Disability
Long-Term Disability
Accident
Critical Illness
401(k)
PTO
Physical Requirements:
Prolonged periods sitting at a desk and working on a computer.
Must be able to access and navigate the shop & office facility.
Must be able to communicate in person, phone, email/written.
Must be able to lift 75 pounds at a time.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. All external applicants must be legally eligible to immediately work in the country of hire without current or future sponsorship. If you require an accommodation under the Americans with Disabilities Act, Section 503 of the Rehabilitation Act or similar law in order to apply for employment, please contact our Talent Acquisition Team at *********************************. Job applicants may request to review the company's Affirmative Action plans by contacting the Talent Acquisition Team.
Assistant General Manager
Service Manager Job In Gulfport, MS
The Courtyard Gulfport Beachfront Hotel is currently seeking a dynamic, experienced and motivated individual for the position of Assistant General Manager at our StepStone Hospitality managed hotel. This candidate should demonstrate excellent organizational & communication skills, a strong proficiency in multi-tasking with hospitality sales experience essential.
· Maintain standards of quality guest service.
· Assist the General Manager to develop short and long-term financial and operational plans for the guest service department that relate to the overall objectives of the hotel.
· Facilitate department meetings to ensure 100% communication throughout all hotel departments
· Participate in the preparation of the annual hotel budget.
· Increase level of guest satisfaction that exceeds brand requirements and company average by delivery of an exceptional product through employee development.
· Directly responsible for entire hotel operations including overall guest satisfaction, breakfast, front desk , housekeeping and engineering.
· Responsible for meeting or exceeding budgeted payroll standards in hotel operations departments listed above.
· Establish and maintain cost control systems for monthly ordering in relation to the checkbook.
· Review the reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by associates.
· Maintain and correct procedures for credit control, financial transactions, security of financial assets, and guest security.
· Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.
· Ability to scrupulously follow all StepStone and hotel policies and procedures.
· Attend required meetings.
Requirements
· Must have at least 2 years in hotel operations management role
- Must have comprehensive knowledge of all hotel departments and functions.
· Must have a comprehensive knowledge of applicable Federal, state, and local health, safety, and legal regulations.
· Must have exceptional mathematical and computer skills.
· High school education and relevant training and experience required. Additional education preferred.
· Ability to timely obtain any required licenses or certificates.
· CPR training required; first aid training preferred.
We are an Equal Opportunity Employer.
General Manager
Service Manager Job In Oxford, MS
Company: Premier General Contractor
Are you an experienced leader in custom homebuilding with a vision for growth and excellence? A dynamic and expanding custom homebuilder is seeking a Senior Project Manager / General Manager to establish and lead operations in Oxford, MS. This is a unique opportunity to capitalize on Oxford's booming market and make a lasting impact in the community.
Key Responsibilities
Branch Leadership: Oversee the launch and daily operations of the Oxford branch, ensuring projects meet the highest standards of quality and professionalism.
Business Development: Drive growth by building strong relationships with clients, architects, subcontractors, and community stakeholders.
Project Management: Manage custom homebuilding projects from start to finish, ensuring budgets, timelines, and client expectations are consistently met.
Team Management: Recruit, train, and lead a local team, fostering a culture of excellence and collaboration.
Market Strategy: Leverage your knowledge of Oxford's growing market to position the company as a leader in custom homebuilding.
What We're Looking For
Leadership Skills: Proven ability to lead teams, manage high-end projects, and drive business success.
Business Acumen: Expertise in client relations, budgeting, and identifying market opportunities to fuel growth.
Problem-Solving: A proactive, solutions-oriented approach with a commitment to client satisfaction and quality.
Local Knowledge: Familiarity with Oxford's construction market, permitting processes, and subcontractor network is a significant advantage.
ASST STORE MANAGER - DGPP - 21 and older only - in PETAL, MS S09204
Service Manager Job In Petal, MS
Work Where You Matter At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive.
Company Overview
Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day. by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Learn more about Dollar General at ************************************
Job Details
GENERAL SUMMARY:
Under supervision of the Store Manager, manages the Non-Perishable Food and Merchandise Operations. Assists the Store Manager with efficient and effective inventory management, appealing and profitable merchandise presentation and quality customer service. Assists the Store Manager in ensuring a safe working environment and provides protection for company assets according to required procedures. Assists the Store Manager in ensuring staff and store compliance with all applicable food handling rules and regulations.
DUTIES and RESPONSIBILITIES:
Follow company work processes to receive, open and unpack boxes, cartons and totes of merchandise.
Stock merchandise, rotate and face merchandise on shelves, and build merchandise displays.
Restock returned and recovered merchandise.
Open the store a minimum of one day per week; close the store a minimum of one day per week.
Authorize and sign for refunds and overrides; count register; drive to bank and deposit money in bank.
Assist in ensuring the financial integrity of the store through strict cashier accountability, key control and adherence to company security practices and cash control procedures.
Assist with management of the store in the Store Manager's absence.
Assist the Store Manager, as directed, with scheduling employees; enter payroll information into computer.
As directed by the Store Manager, order drop-shipments.
Assist the Store Manager with ordering; follow prescribed ordering practices to ensure the meeting or exceeding of in-stock targets; review ordering plan, seasonal direction, and inventory management issues on a weekly basis.
Assist with the efficient staging, stocking and storage of merchandise.
Ensure that merchandise is presented according to established practices and Store Manager direction; utilize merchandise fixtures properly including presentation, product pricing and signage.
Assist in plan-o-gram implementation and maintenance.
Assist in maintaining accurate inventory levels by controlling damages, markdowns, scanning, paperwork, and facility controls.
Conduct safety meetings in absence of the Store Manager; help to maintain a clean, well-organized store and facilitate a safe and secure working and shopping environment.
Provide superior customer service leadership.
Comply with company policies and procedures; assist the Store Manager in ensuring employee compliance.
Assist Store Manager, as directed, in completing all paperwork and documentation according to guidelines and deadlines.
Operate cash register and scanner to itemize and total customer's purchase; bag merchandise.
Assist the Store Manager to ensure the execution of the stores 7 Day Workflow Plan as it relates to stocking standards and (Find -Fill - Fix) procedures.
WORKING CONDITIONS and PHYSICAL REQUIREMENTS:
Frequent walking and standing.
Frequent bending, stooping, kneeling and reaching to run check out station and stock merchandise.
Frequent handling of merchandise and equipment such as hand-held scanner, pricing guns, box cutters, merchandise containers, two-wheel dollies, rolltainers (four-wheel rolling merchandise carts) and U-boats (six-wheel carts).
Frequent and proper lifting of up to 40 pounds; occasional lifting of up to 55 pounds. Occasional climbing using ladder.
Regularly driving/providing own transportation to make bank deposits, attend meetings and travel to other Dollar General stores.
Fast-paced environment; moderate noise level.
Occasionally exposed to outside weather conditions.
May be exposed to extreme cold in freezers.
Qualifications
KNOWLEDGE, SKILLS and ABILITIES:
Ability to read and interpret operating statements and identify corrective actions to negative trends, if needed.
Knowledge of cash, facility and safety control policies and practices (deposits, store keys, SAFE program, etc.)
Ability to read and interpret documents such as diagrams, health regulations, safety rules, operating and maintenance instructions, and procedures manuals.
Ability to perform cash register functions to generate reports.
Knowledge of recruiting, interviewing, hiring, counseling and termination practices in compliance with applicable law and company requirements.
Knowledge of all local and state food handling certifications and requirements.
Basic knowledge of personal and network computer systems to communicate with corporate office, to create merchandise signage, to obtain and email data and information, etc.
Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages.
Knowledge of cash handling procedures including cashier accountability and deposit control.
Knowledge of inventory management and merchandising practices.
Knowledge of food handling, safety and sanitation regulations.
Ability to effectively communicate information and standards verbally and in writing to staff, suppliers and customers.
Ability to interface with staff, suppliers and customers in a respectful and effective manner.
Good organizational skills with attention to detail.
Ability to solve problems and deal with a variety of situations relating to store operations and business relationships.
Ability to obtain the required local and state food handling management certifications.
WORK EXPERIENCE &/or EDUCATION:
High school diploma or equivalent strongly preferred.
Three years of retail store experience preferred. Experience to include at least one to two years as a Department Head/Assistant Manager, or similar position in a retail grocery store or equivalent type operation or a current DG key carrier position with similar experience.
Dollar General Corporation is an equal opportunity employer.
Store Manager
Service Manager Job In Cleveland, MS
The Manager Trainee is responsible for learning the duties of the Store Manager position and developing the skills required for a Store Manager role. Primary duties include delivering a Legendary Customer Experience, building the team, driving sales, managing inventory, managing profit and sales, expense control, reducing and managing shrink.
Do you love the life out here and want to share it with others? At Tractor Supply we strive to make the life out here a little bit better each day for both our neighbors and our teams.
Essential Duties and Responsibilities (Min 5%)
As a Manager Trainee, you will be observing and learning the following duties and skills required for a Store Manager role:
Recruiting, hiring, developing, evaluating, disciplining, and retaining efficient team members.
Delivering on our promise of Legendary Customer Service through GURA:
Greet the Customer.
Uncover Customer's Needs & Wants.
Recommend Product Solutions.
Ask to Add Value & Appreciate the Customer.
Creating and fostering a welcoming environment and sense of belonging in the Store. Ensure that the power of diversity, equity and inclusion is experienced everyday across our Team Members, Customers, Suppliers and Communities. Ensure Team Members mirror the communities the Store serves. Ensure a supportive and engaging experience for Team Members and Customers by fostering different backgrounds, experiences, perspectives, ideas and innovative thinking.
Schedule, organize, and plan daily activities for team members to ensure efficient store operations.
Leading team members to ensure the customer has a Legendary shopping experience that differentiates from the competition.
Communicate company processes, policies, and directives to team members. Evaluate those processes for effectiveness and coordinate with District Manager and/or Regional Manager to eliminate problems.
Learn how to create a desirable work environment through promotions, recognition, and empowerment.
Problem solving and conflict resolution for both team members and customers.
Learn sales and profit management - accountable for achieving top and bottom line.
Promote a safe and productive work environment
Manage the daily merchandise flow to ensure adequate in-stock and inventory controls.
Learn the process of organizing merchandise resets to company specifications on a periodic basis.
Implementing and sustaining merchandise presentation per company standards.
Evaluating competitive environment and working with Operations and Merchandising teams to ensure quality and performance.
PAPERWORK:
Train on daily, weekly, and monthly processing of required paperwork including but not limited to invoices, schedules, product orders and returns, and POs reports.
Train to do periodic sales forecasting, payroll analysis and budget review.
Train on documentation of team member evaluations and corrective action.
INVENTORY:
Train on managing periodic price changes.
Train on communicating inventory needs to buyers and distribution centers.
Learn how to work with the buyers, supply chain management, district managers, and distribution centers to solve inventory problems.
SPECIAL PROJECTS:
Learn how to coordinate and conduct special sales events.
Train to assist District Manager and other Store Managers in solving district issues and support operational needs.
Community involvement.
TEAM MEMBER RELATIONS:
Set the tone for and reinforce the mission and values of Tractor Supply Company and consistently develop the store as the “Employer of Choice”.
Learn how to address team member issues and concerns, working with HR team when necessary.
Learn how to assess and develop team members for advancement within the organization.
BUDGET/AUDITING
Train to be responsible for budgeting and sales forecasting.
Learn how to be responsible for auditing store processes.
Required Qualifications
Experience: Retail experience and/or farming, ranching, pet/equine, or welding knowledge is strongly preferred. Supervisory experience preferred. Must be at least 18 years of age and possess a valid driver's license.
Education: High school diploma, Bachelor's degree in Agricultural-Science or Business related field preferred. Any suitable combination of education and experience will be considered.
Preferred knowledge, skills or abilities
Must have valid driver's license if you drive for company business.
Process information and merchandise through system and POS Register system.
Read, write, and count to accurately complete all documentation.
Freely access all areas of the store including selling floor, side lot, stock area, and register area.
Operate and use all equipment necessary to run a store such as a dolly, hand-truck, forklift, computer, and cash register.
Move and transfer merchandise generally weighing 0-50 lbs. throughout the store.
Work varied hours, days, nights, and weekends as business dictates, plus six days a week during peak seasons in the spring and fall.
Work a minimum of 52 hours per week.
Stand and walk for long periods of time often up to four hours straight without a break.
Travel to other store locations and to company functions.
Working Conditions
Normal office working conditions
Physical Requirements
Standing (not walking)
Sitting
Walking
Kneeling/Stooping/Bending
Reaching overhead
Driving a vehicle
Lifting up to 50 pounds
Disclaimer
This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/ her supervisor.
Manager, Customer Support Operations
Service Manager Job In Mississippi
Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale - and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companies across the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor! * Collaborate with cross-functional teams, including Sales, Product Development, and Customer Success, to ensure alignment of processes and initiatives.
* Monitor and analyze key performance indicators (KPIs) to assess the effectiveness of training programs and operational processes, making data-driven recommendations for improvement.
* Manage project plans for internal initiatives and goals, reporting progress to stakeholders and coordinating contributions from team members.
* Conduct root cause analyses for support escalations, identify trends, and implement corrective actions to prevent recurrence.
* Develop and execute comprehensive technical and non-technical training programs for the Support Team, ensuring alignment with organizational goals and customer needs.
* Lead and facilitate training sessions, workshops, and knowledge sharing activities to enhance the skills and capabilities of Support Team members.
* Develop and maintain documentation, training materials, and best practices guides to support ongoing learning and development within the Support Team.
* Define and maintain standardized processes and procedures for incident resolution, escalation management, and customer interaction within the Support Team.
* Drive continuous improvement efforts across the Support Team, identifying opportunities to streamline workflows, optimize resource allocation, and enhance customer satisfaction.
* Serve as the primary point of contact for all strategic initiatives within the Support Team, providing leadership and direction to drive successful outcomes.
* Own and optimize support software/tooling, particularly our ticketing system.
* Bachelor's degree in Computer Science, Information Technology, or a related field; or equivalent experience.
* Strong experience in customer support operations leading cross-functional optimisation and enablement initiatives
* Familiarity with Cryptography and PKI solution is preferred.
* Proven ability to manage complex projects and multiple priorities
* Demonstrated leadership abilities, with experience leading cross-functional teams and driving strategic initiatives to successful outcomes.
* Strong analytical skills and experience with support metrics and data analysis.
* In-depth knowledge with Support and CRM tools such as ticketing system, workforce management and chat-bots
* Strategic leadership with the ability to drive departemental goals.
* Strong communication and negotiation skills.
* Ability to collaborate in cross-functional teams and drive strategic initiatives.
* Advanced knowledge of IT service management principles and ITIL and NIST frameworks
* Professional or Technical certification in support framework such ITIL foundation.
* Professional certification in support framework such as Zendesk Support Administrator Expert
Compensation Salary will be commensurate with experience. Culture, Career Opportunities and Benefits
****Voluntary Self-Identification****
For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.
As set forth in Keyfactor, Inc.'s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:
A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.
A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
****Voluntary Self-Identification of Disability****
Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026
We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.
Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at .
A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. **Disabilities include, but are not limited to:**
* Alcohol or other substance use disorder (not currently using drugs illegally)
* Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
* Blind or low vision
* Cancer (past or present)
* Cardiovascular or heart disease
* Celiac disease
* Cerebral palsy
* Deaf or serious difficulty hearing
* Diabetes
* Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
* Epilepsy or other seizure disorder
* Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
* Intellectual or developmental disability
* Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
* Missing limbs or partially missing limbs
* Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
* Nervous system condition, for example, migraine headaches, Parkinson's disease, multiple sclerosis (MS)
* Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Regional Manager Technical Services (RTS) - North
Service Manager Job In Mississippi
1.0 Support sales team & achieve North Sales Target for FY 2024-25. 2.0 Monitor all systems closely to ensure 95% use of chemical quantities as per PO. 3.0 All KPI should be achieved and ensure Performance Penalty below 1% of Contract value for each customer by end of the financial year. 4.0 Customer retention - 95% of customers should be retained on satisfactory treatment performance. 5.0 Conduct technical audit, performance review, take corrective actions and improve systems, training at key accounts, Quarterly Customer Satisfaction Survey - 80% of existing customers. 6.0 Increase in sales through new applications. 7.0 In addition to main responsibility of RTS-North, extend technical support to Fertilizers plant all over India through email / telephone and physical visits at least once per 6 months. 8.0 Ensure Chembond Flux Implementation - Data Entry & Management Sheets. 9.0 Ensure submission of monthly reports to all customers in 1st week of each month. 10. Develop one person in each region for application of CWT, BWT, RO, WTP Troubleshooting. 11.0 Training to newly joined, SIC, ATS.
Education Qualifications
* B.Sc/Chemistry
* B.Tech/B.E./Chemical
* MS/M.Sc(Science)/Chemistry
Behavioural Profile
He should be able to lead technical team in the region and coordinate with Sales Team, CTS, Lab, equipment and other important departments, HR, Supply-chain, accounts. Maintain excellent relationship with key persons of all customers.
Desired Skills
Knowledge of all water treatment applications viz. BWT, CWT, RO, ETP. Good presentation skills, problem solving ability. Ready to travel at short notice.
IT Service Desk Manager (5453)
Service Manager Job In Mississippi
at MetroStar Hybrid - Local to DC area As **IT Service Desk Manager**, you'll be responsible for leading IT service delivery for help desk operations, organizational/transformative change, tracking critical data through the implementation of Service Level Agreements (SLAs), and acting on continuous improvements, with the goal to make an impact across the federal government.
We know that you can't have great without amazing people. At MetroStar, we are **obsessed** withour people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people, we live by our mission: A passion for our people. Value for our customers.
If you think you can see yourself delivering our mission and pursuing our goals with us, then check out the below!
**What you'll do:**
* Work with technical teams to provide day-to-day operations, modernization, and enhancements to evolve service desk operations into a managed service.
* Develop, cultivate, and manage customer relationships.
* Plan and recommend improvements, modernization, or additional equipment to increase the capacity of service delivery.
* Prepare executive-level reports that ensure optimal performance and maintain records of service-level agreements for customers.
* Leverage organization development and change skills to conduct an assessment of and document as-is operations and to-be operations, and recommend and implement a plan to evolve current service desk operations.
**What you'll need to succeed:**
* You can obtain and maintain a Public Trust clearance
* A Bachelor's degree or higher
* You have a minimum of 4 years leading a service desk operations team (Tier 1-3, asset management, ServiceNow ITSM implementation).
* You have an ITIL certification required.
* You have experience documenting and updating SOPs, and ensuring cross-training for service desk at all tiers.
* Strong interpersonal skills including mentoring, coaching, collaborating, and team building.
* Deep experience collaborating with other teams and executive-level customers to solve problems within complex technological infrastructure, security, or development problem with a high degree of trust and confidence.
* Strong time-management and organization skills.
Like we said, **we are** big fans of our people. That's why **we offer** a generous benefits package, professional growth, and valuable time to recharge. Learn more about our company and . Plus, check out our
Studies have shown that women, people of color and the LGBTQ+ community are less likely to apply to jobs unless they meet every single qualification. At MetroStar we are dedicated to building a diverse, inclusive, and authentic , so, if you're excited about this role, but your previous experience doesn't align perfectly with every qualification in the job description, we encourage you to go ahead and apply. We pride ourselves on making great matches, and you may be the perfect match for this role or another one we have. Best of luck! - The MetroStar People & Culture Team
**What we want you to know:**
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
MetroStar Systems is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of MetroStar Systems.
Sign up to join our newsletter .
" MetroStar Systems, LLC (MetroStar) invites any employee and/or applicant to review the Company's Affirmative Action Plan. This plan is available for inspection upon request by emailing *******************."
****Voluntary Self-Identification****
For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.
As set forth in MetroStar's Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:
A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.
A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
****Voluntary Self-Identification of Disability****
Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026
We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.
Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at .
A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. **Disabilities include, but are not limited to:**
* Alcohol or other substance use disorder (not currently using drugs illegally)
* Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
* Blind or low vision
* Cancer (past or present)
* Cardiovascular or
Hotel General Manager
Service Manager Job In Mississippi
American Cruise Lines, the largest USA flagged cruise line in the United States, is looking to add Hotel General Managers to our shipboard team for our 2025 season. American Cruise Lines only operates within the United States and has no more than 200 passenger vessels that create a one-of-a-kind small ship experience. With newly constructed vessels being added to our fleet, it is a great opportunity to join our shipboard management team!
Hotel General Managers are leaders on all American Cruise Lines ships. As General Manager, you will lead the hotel and food service teams, while ensuring our guests are provided with the highest level of service in a clean and safe environment. The entire hotel department will report directly to you as we travel the rivers and waterways of the country. This is a traveling position that will immerse you in the hospitality, food service, and cruise industries.
Your primary duties include overseeing the day-to-day hotel operations and onboard food services, as well coordinating onshore events. Other responsibilities include coaching and training the hotel team and establishing collaborative relationships among team members. At all times you must ensure that our company policies are applied and upheld in a consistent manner. To make sure that you are well-supported onboard, we have a network of onshore operations and logistics personnel throughout the country who are available to assist you.
Being a manager on board a cruise ship is an adventurous career choice. Every day you will visit a different city and view a new landscape. All travel and on board living expenses are covered, so you will be able to enjoy the journey while saving and earning competitive pay. With brand new ships launching this year, we would love for you to join our growing team today!
Responsibilities:
Lead the Assistant Hotel Manager, Housekeeping Manager, and Dining Room Manager.
Oversee hotel departments to ensure an optimal level of service and hospitality are provided to guests.
Resolve guest complaints in a timely manner.
Provide a positive guest experience through quality, safety, and strong customer service.
Continuously improve the daily performance of the shipboard team and hotel department.
Communicate effectively to all other departments including housekeeping, food and beverage, etc.
Evaluate with each department head their identified goals and the action steps to achieve them within the acknowledged length of time.
Coordinate all staff to create specific, measurable, achievable, and realistic game plans in order to provide our guests with a memorable cruise on each of our itineraries.
Perform bartending duties as needed with other management personnel.
Qualifications:
3+ years of hotel or food and beverage management experience.
Bachelor's degree in business or hospitality management is preferred.
Willing to live and work aboard the ship.
Optimism and a hardworking drive to succeed.
Cruise industry experience not required.
Transportation Worker Identification Credential (TWIC)
Work Schedule:
7 Days per week while onboard the ship.
6 to 8 weeks working and living onboard the ship.
1 to 2 weeks shore leave vacation.
Accommodations and meals are provided onboard.
Perks:
Benefits package including medical, dental, and matching 401k.
Complimentary travel accommodations.
Training programs to support you.
Continuous growth in the company.
Covered Expenses - American Cruise Lines provides travel to and from your assigned vessel, room and board, uniforms, and paid training from industry experts.
*Job sites across the nation*
Casino Services Asst. Manager (FT) (Horseshoe Tunica)
Service Manager Job In Mississippi
Directs all activities related to the Casino Services department. Provides /Monitors guest service and player's club related functions for all Total Reward card members. Monitors/supervises monetary transactions for all casino customers. Ensures accurate records of all transactions per gaming regulations, company/department policy, and internal controls.
ESSENTIAL JOB FUNCTIONS:
Schedules all personnel on assigned shift according to business volumes and promotions.
Interviews and schedules RJP's for all potential candidates.
Directs/maintains attendance and variance records.
Researches all discrepancies related to cash activities.
Monitors NRT machines to ensure optimum uptime.
Responsible for accurate and timely completion of all shift work.
Maintains harmony among Team Members and resolves grievances.
Is fair and consistent in all employee related interactions.
Ensures all deadlines are met including but not limited to: evaluations, spotlight pace, documentation, and return of Revenue Audit exceptions.
Is professional and calm in all aspects of business operations and sets tone and example for entire department.
Applies excellent problem-solving, critical thinking and decision-making abilities in a fast paced environment is required.
Strives to maintain consistency among shift.
Partners with other departments to solve common issues.
Is detailed in monitoring that all policies and procedures are performed by personnel and documents accordingly.
Maintains the accountability of the cage in accordance with Horseshoe's internal controls, requirements of the State Gaming Commission, and internal policies and procedures.
Creates exciting atmosphere for guests, following all Spotlight behaviors.
Make suggestions to improve Customer Service within the department.
Data entry into CMS ensuring accuracy on all accounts.
Assist in preparation of reports as requested. Maintains confidentiality of all matters regarding guests, team members, and the business operation.
Assists in support of bus operations; preparation of documentation and greeting arriving buses.
Ensures compliance with all “Title 31” regulations.
Stays up to date on all aspects of property promotions and communicates information to both guests and team members.
Performs other duties as assigned.
EDUCATION/SKILLS/EXPERIENCE:
High School Diploma or GED
Must be able to read, write, speak and understand English.
Must be able to do simple math.
Must be able to work standing for long periods of time with frequent standing in one location.
Must be able to work under pressure to handle long guest lines, customer demands and complaints.
Can type at least 20 wpm
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to work in a drug free environment and pass a chemical dependency test.
Ability to obtain the appropriate work authorization per gaming regulations required
Must be able to perform multiple tasks at a time including giving excellent customer service, typing, answering questions and counting and balancing funds.
Must have the manual dexterity and coordination to operate office equipment, including a 10 key adding machine, PC computers, fax machine, and photocopier.
The employee must do repetitive work while paying attention to details and must have a high stress tolerance.
PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:
Must be able to maneuver to all areas of the casino
Must perform repetitious reaching, bending, lifting and carrying 10-25 pounds or more.
Must be able to bend, reach, kneel, twist and grip items while working at assigned area.
Must be able to stand throughout shift, use hands to finger motion, handle or feel, reach with hands and arms, and talk or hear.
May also climb stairs as needed.
Must be able to work at a fast pace and in stressful situations.
Must be able to respond to visual and aural cues.
Director of Product, Calix Cloud Platform AI as a Service
Service Manager Job In Mississippi
Calix is are seeking a dynamic and visionary **Director of Product** to lead the development and execution of our **Calix Cloud Platform AI as a Service** offerings. This role encompasses oversight of **Calix AI Agents**, **Calix Custom AI Agents**, **Agent Guardrails**, and other AI-driven initiatives within our cloud platform. A critical aspect of this role is the deep integration and enhancement of our existing cloud applications-**Calix Operations Cloud**, **Calix Marketing Cloud**, and **Calix Support Cloud**-with advanced AI capabilities.The ideal candidate will have a strong background in AI technologies, product management, and extensive knowledge of verticalized SaaS based cloud applications preferably in telecommunications or internet service provider industry. Additionally, the candidate should possess expertise in **ML** **Model Development**, **Model Serving & Deployment**, **Security & Compliance**, **Model** **Monitoring and Observability**, **ML Testing Benchmarks and Evaluation**, and **Ethical AI and Bias Mitigation**. A proven track record of bringing innovative products to market, strong business acumen, and the ability to understand what drives value and how to monetize are essential.Calix is a leading global provider of cloud and software platforms, systems, and services that enable service providers to deliver unified access networks and smart premises systems to their subscribers. Our mission is to empower service providers of all sizes to simplify their business, excite their subscribers, and grow their value. **Key Responsibilities:**
* **Product Strategy & Vision**
+ Develop and articulate a clear product vision and roadmap for Calix's AI as a Service offerings, closely aligning with our cloud applications:
- **Calix Operations Cloud**: Enhance network operations through AI-driven insights and automation.
- **Calix Marketing Cloud**: Leverage AI to personalize subscriber engagement and marketing strategies.
- **Calix Support Cloud**: Implement AI solutions to improve customer support and service experiences.
+ Identify market opportunities and define product strategies that leverage AI to meet customer needs and drive business growth across all cloud applications.
+ Business Acumen: Understand market dynamics, customer pain points, and competitive landscape to drive value creation and monetization strategies.
+ Develop pricing models and go-to-market strategies that maximize product adoption and profitability.
+ Stay abreast of industry trends, emerging technologies, and competitive landscape to inform product direction.
* **Product Development & Management**
+ Drive product requirements in collaborations with cross-functional teams to design, develop, and launch AI products, including AI Agents and Agent Guardrails, that integrate seamlessly with Calix's cloud platforms.
+ **Model Development**: Oversee the development of AI/ML models, ensuring they meet performance and accuracy requirements.
+ **Model Serving & Deployment**: Establish the requirements for managing the deployment of AI models into production environments, optimizing for scalability and reliability.
+ **Monitoring and Observability**: Drive operational readiness requirements for monitoring tools and practices to track model performance and health in real-time.
+ Ensure products meet high standards of quality, performance, and user experience across all services.
* **Integration & Collaboration**
+ Work closely with engineering and product teams responsible for Calix Operations Cloud, Marketing Cloud, and Support Cloud to integrate AI functionalities.
+ Develop strategies for AI deployment that enhance the capabilities of each cloud service, driving increased value for customers.
+ Coordinate with the platform team to ensure compatibility and optimal performance of AI services within the Calix Cloud ecosystem.
* **Security & Compliance**
+ **Security & Compliance**: Ensure all AI solutions comply with industry standards and regulations, implementing security best practices to protect data and intellectual property.
+ Establish and enforce policies around data privacy and protection in AI applications.
* **Quality Assurance & Evaluation**
+ **ML Testing Benchmarks and Evaluation**: Work with test teams to develop and implement testing frameworks to assess model performance, accuracy, and reliability.
+ Conduct regular evaluations and audits to ensure models meet predefined benchmarks.
* **Ethical AI Practices**
+ **Ethical AI and Bias Mitigation**: Promote the development of fair and unbiased AI models.
+ Implement strategies and guardrails to detect and mitigate bias in AI systems.
+ Ensure transparency and explainability in AI decision-making processes.
* **Customer & Market Engagement**
+ Engage with customers, partners, and internal stakeholders to gather feedback and requirements specific to each cloud application.
+ Translate customer insights into actionable product features and enhancements for AI services within Operations, Marketing, and Support Clouds.
+ Collaborate with sales and marketing teams to support go-to-market strategies and drive customer adoption of AI-enhanced cloud services.
* **Operational Excellence**
+ Establish and monitor key performance indicators (KPIs) to measure product success and inform decision-making across all AI initiatives.
+ Implement best practices in product management processes and tools, tailored to the needs of each cloud application.
+ Manage budgets, forecasts, and resource allocation effectively.
**Qualifications:**
* **Education**
+ Bachelor's degree in Computer Science, Engineering, Business, or a related field. MS/MBA or advanced degree preferred.
* **Experience**
+ Minimum of 10 years of product management experience, with at least 5 years in a role focused on AI/ML.
+ Proven experience in AI, machine learning, or related technologies.
+ Demonstrated success in launching and scaling cloud-based AI services.
+ Extensive knowledge of Verticalized SaaS products in areas of **Operations, Marketing**, and **Customer Support**, or similar cloud-based platforms in the networking/telecommunications industry.
+ Experience with agent-based systems and implementing guardrails for AI safety and compliance.
+ **Business Acumen**: Proven ability to develop monetization strategies, pricing models, and understand financial metrics that drive business value.
+ Excellent verbal and written communication skills
* **Skills & Competencies**
+ **Model Development**: Product expertise in developing machine learning models, including deep learning and natural language processing.
+ **Model Serving & Deployment**: Product Infrastructure proficiency in deploying models in cloud environments and ensuring they are scalable and efficient.
+ **Security & Compliance**: Strong understanding of data security principles, compliance standards (e.g., GDPR, CCPA), and best practices in AI security.
+ **Monitoring and Observability**: Product experience with tools and methodologies for monitoring AI systems and diagnosing issues proactively.
+ **ML Testing Benchmarks and Evaluation**: Product experience in design and integration of testing frameworks to evaluate model performance against industry benchmarks.
+ **Ethical AI and Bias Mitigation**: Knowledge of ethical considerations in AI, including techniques for detecting and mitigating bias.
+ **Business Acumen**: Strong understanding of market dynamics, customer needs, and the ability to translate them into profitable business strategies.
+ Strong strategic thinking and problem-solving abilities.
+ Excellent communication, presentation, and interpersonal skills.
+ Deep understanding of AI technologies, trends, and ethical considerations.
+ Ability to work effectively in a fast-paced, dynamic environment.
+ Proficient in product management tools and methodologies.
+ Ability to translate technical concepts into business value propositions and make data-driven decisions to drive profita
Regional Service Manager
Service Manager Job In Pearl, MS
Description:
The Dobbs Truck Group is a growth company that successfully expands our operations and customer base through a high-quality team of employees.
Dobbs Truck Group operates 25 commercial truck dealerships through two operating companies – Dobbs Peterbilt and Western Truck Center. These dealerships represent some of the best commercial truck brands including Peterbilt, Volvo, Mack, Autocar, and Hino and include locations in Arkansas, California, Louisiana, Mississippi, Oregon, Tennessee, and Washington.
We offer a competitive benefits package including medical, dental, vision, long-term disability, life insurance, and 401(k), as well as paid vacation and sick leave. Our Company is looking for long-term employees that we can invest in and grow with as we pursue our mission of being the premier commercial truck dealer group.
I. General Job Description
This position reports to the Director of Service and advocates for, and champions, continuous improvement to support the Dobbs Truck Group’s Service departments’ short and long-range business objectives. The Regional Service Manager will work with senior management to identify areas of improvement and use Six Sigma methodology and tools to execute projects to increase efficiency, reduce costs, and improve processes. This position manages and tracks the progress of projects to; consults with management regarding employee performance issues and develops managers’ skills in performance standards and metrics. This position will be responsible for supporting regional dealerships in developing and implementing effective talent acquisition and retention strategies. This includes identifying staffing needs, recruiting qualified candidates, fostering employee engagement, and implementing retention programs to ensure a skilled and motivated workforce. Travel is approximately 50%.
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
Responsibilities
Assists in the creation of performance metrics, reporting and improvement targets for the Service department.
Drive culture change to instill focus on fact-based management practices by leveraging the use of Six Sigma and other problem-solving methodologies.
Work cross-functionally and cross-departmental to initiate, lead and execute projects.
Work on developing partnerships with the business at all levels
Identify, eliminate or mitigate major COPQ (cost of poor quality) defects by standardizing processes and improving process efficiency with the goal of becoming defect-free.
Continuously improves the Service departments’ capabilities to achieve process quality as part of project execution, including awareness of the need to “do it right the first time”.
Support project teams in process quality activities by educating, coaching and mentoring others on process improvement philosophy, tools and application.
II. Minimum Job Qualifications
5 years of experience in training, OD, process and performance improvement
7 years of experience in the transportation industry
III. Desired Job Qualifications
Bachelor’s degree in business administration or related field
Proven experience in customer service
Advanced knowledge of Microsoft Excel, Word, Minitab and Outlook
Strong organization and communication skills
Strong leadership and managerial skills
Ability to create alignment with key stakeholders and drive results
Six Sigma Black Belt certification and ability to become certified Master Black Belt
IV. Mental Capability Requirements
Comprehension
Ability to understand opposing points of view on highly complex issues and to negotiate and integrate different viewpoints
Organization
Ability to organize and prioritize work schedules of others on long-term basis
Reasoning and Decision Making
Ability to make decisions which have significant impact on GWP’s credibility, operations, and services
Communication
Ability to formulate complex and comprehensive materials such as legal documents, authoritative reports, official publications of major scope and impact, etc., and to make formal presentations.
Mathematics
Ability to compute, analyze, and interpret complex statistical data and/or to develop forecasts and computer models
V. Physical Demands and Work Environment
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands and arms to handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl, talk or hear, and taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
While performing the duties of this job, the employee is not exposed to weather conditions. The noise level in the work environment is usually moderate.
VI. Common Expectations of Performance for all Employees
The following includes common expectations for all employees of the Company. The evaluation of job performance will be based on these common expectations as well as the position-specific responsibilities described above.
Communications, Teamwork, and Feedback to Others
Contribute to a work environment that is based on trust and respect.
Have discussions on a regular basis with their manager to discuss opportunities to best achieve individual performance objectives and departmental goals.
Suggest ways to improve the efficiency of conducting their job duties.
Promote continuous improvement and change to support company growth.
Mentor others unselfishly.
Give credit where it’s due.
Company Loyal Policies and Work Ethic
Adhere to the policies contained in the Employee Handbook.
Adhere to the Company’s Employee Conduct Policy.
Support management decisions toward meeting company goals.
Be open and receptive to new ideas, regardless of their origin.
Make prudent decisions, which are based on the best interest of the Company and its long-term future.
We are an Equal Opportunity Employer
Dobbs Truck Group operates 23 commercial truck dealerships through two operating companies – Dobbs Peterbilt and Western Truck Center.
Dobbs Peterbilt and Western Truck Center are equal opportunity employers that values a broad diversity of talent, knowledge, experience, and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. Dobbs Peterbilt and Western Truck Parts do not discriminate in hiring or employment on the basis of race, color, religious creed, national origin, sex, ancestry, pregnancy, genetic information, gender identity, sexual orientation, or marital status; or on the basis of age against persons whose age is 40 and over, or on the basis of physical or mental disability; or to disabled veterans or to Vietnam veterans.
We are proud to be an affirmative action employer and encourage minorities, women, individuals with disabilities, and veterans to join our team.
Requirements:
Manager, Actuarial Services
Service Manager Job In Mississippi
at Imagine Pediatrics Remote ***One team, diverse perspectives.*** We work alongside families as one team towards a shared purpose. We champion diversity and acknowledge the contributions of others. **Who We Are** We are Imagine Pediatrics, a devoted and compassionate, multi-disciplinary pediatrician-led medical group that is creating a world where every child with complex medical conditions gets the care and support they deserve. Energized by our mission to reimagine pediatric health care, we are pioneering virtual-first care services that include care coordination and around-the-clock access to complex-care clinicians from home. We don't replace a child's existing care team. Instead, we collaborate to deliver continuous support to kids, so they can spend less time in the hospital and more time thriving at home and in their communities.
Every day we boldly challenge old approaches and seek out new and better ways to improve the health and lives of children with medical complexity. In partnership with caregivers, providers, and health plans, we break down the barriers that stand between families and quality care for their children. We know we can't solve every challenge in the lives of these kids, but we can work tirelessly to give them, their families, and other caregivers the help and relief they need, right when they need it. We know a better approach to pediatric health care is within reach, and we are committed to seizing it today.
**What We Live By**
We're guided by our five core values:
* ***Children first.*** We put the best interests of children above all. We are uncompromising in our commitment to improving the lives of children and families by bringing the best care to them.
* ***Earn trust.*** We cherish the trusting relationships we build with the children and families we serve, our partners, and each other. We seek first to understand and speak honestly.
* ***Innovate today.*** We refuse to accept the way things have always been done. Children and families are waiting for our help and their bravery demands that we relentlessly challenge assumptions to develop new approaches.
* ***Embrace humanity.*** We lead with empathy and authenticity, presuming competence and good intentions. When we stumble, we use the opportunity to learn and grow stronger.
**About the Role:**
AsManager, Actuarial Services you will combine your management capabilities and actuarial expertise to lead an actuarial team to conduct and present analytics on several business-critical initiatives. This position will be instrumental in supporting a value-based care business model for the pediatric Medicaid population. Key projects will include value-based care savings calculations, monthly close processes, development and application of IBNR estimates, and reporting/presenting financial and clinical results drivers that Imagine Pediatrics brings to its current and prospective member base and payer clients. Primary functions and responsibilities of this role will include but are not limited to:
* Manage and develop the processes and internal capabilities necessary to measure performance of value-based / shared savings arrangements and communicate valuable insights to key stakeholders.
* Manage monthly development and application of IBNR estimates.
* Partner with the Healthcare Economics (claims data analytics) team to demonstrate value our clients achieve with Imagine through the reporting of revenue / risk score trends, healthcare utilization trends, and financial savings.
* Analyze profitability by duration, acuity, and resource allocation to inform strategic recommendations to senior leadership.
* Work closely with other finance teams to monitor performance against forecasts, analyzing and explaining drivers of variances from revenue, cost, and membership.
* Prepare analyses for shared savings settlement discussions with payer partners.
**About You**
First and foremost, you're passionate and committed to creating the world our sickest children deserve. You want an active role in building a diverse and values-driven culture. Things change quickly in a start-up environment; you accept that and are willing and able to react quickly to time-sensitive needs of the business with agility and accuracy. In this role, you will need:
* Associate or Fellow of the Society of Actuaries
* Bachelor's degree
* Minimum of 5 years of health actuarial experience, experience with value-based reimbursement strategies and affordability initiatives preferred
* Prior leadership experience is preferred but not required
* Ability and willingness to train and transfer knowledge to junior level staff
* Actuarial knowledge of best practices for evaluation, modeling (cost, risk score and revenue) and analytics
* Strong SQL skills
* Ability to work effectively in a dynamic and fast-paced environment
* Strong communicator (both written and verbal) with an ability to break down complex and technical concepts in an easy-to-understand way
* Strong organizational, documentation and problem-solving skills
* Strong business acumen and interpersonal skills
**What We Offer (Benefits + Perks)**
The role offers a competitive base salary in addition to competitive company benefits package and eligibility to participate in an employee equity purchase program (as applicable). When determining compensation, we analyze and carefully consider several factors including job-related knowledge, skills and experience. These considerations may cause your compensation to vary.
We provide these additional benefits and perks:
* Competitive medical, dental, and vision insurance
* Healthcare and Dependent Care FSA; Company-funded HSA
* 401(k) with 4% match, vested 100% from day one
* Employer-paid short and long-term disability
* Life insurance at 1x annual salary
* 20 days PTO + 10 Company Holidays & 2 Floating Holidays
* Paid new parent leave
* Additional benefits to be detailed in offer
**We Value Diversity, Equity, Inclusion and Belonging**
We believe that creating a world where every child with complex medical conditions gets the care and support they deserve requires a diverse team with diverse perspectives. We're proud to be an equal opportunity employer. People seeking employment at Imagine Pediatrics are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, or characteristics (or those of a family member), pregnancy or other status protected by applicable law.
****Voluntary Self-Identification****
For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.
As set forth in Imagine Pediatrics's Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:
A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affai