Service manager jobs in Missouri - 8,940 jobs

Service Delivery Manager - TEMS
Ascension Health 3.3
Service manager job in Saint Louis, MO
**Details** + **Department:** Digital Workplace + **Schedule:** Full-time, 8 hour day shift, Monday - Friday + **Salary:** $118,129.00 - $159,821.00 per year + Eligible for an annual bonus incentive. **Benefits** Paid time off (PTO) Various health insurance options & wellness plans Retirement benefits including employer match plans Long-term & short-term disability Employee assistance programs (EAP) Parental leave & adoption assistance Tuition reimbursement Ways to give back to your community _Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance, location and salary range at the time of the offer._ **Responsibilities** **Ideal Candidate Profile - What We're Looking For** **The successful candidate will immediately stand out with the following experience:** **Financial Accountability:** **Has direct, proven experience managing large, recurring IT service budgets, driving cost reduction initiatives, and verifying complex invoices to ensure financial compliance.** **Vendor Governance:** **Has been directly responsible for overseeing the implementation and performance outcomes of a major Managed Service Provider (MSP) or Telecom Expense Management System (TEMS).** **Technical Domain Expertise:** **Possesses hands-on technical understanding of mobile device lifecycle management, cellular networks, and the core functions of a mobility TEMS platform.** **Strategic Delivery:** **Able to define the long-term mobility strategy, align the program with business needs, and successfully deliver against those objectives, including system integrations (e.g., ServiceNow).** **Issue Ownership:** **Demonstrated ability to own high-priority mobility based escalations and drive resolution between internal stakeholders and external vendors under strict SLA guidelines.** **Job Overview** **The ideal candidate directly managed or ran a critical IT service operation supported by a major third-party partner. This individual demonstrated experience building and running processes focused on financial accountability and vendor compliance, and had technical responsibility for the administration of mobility asset management systems. The role requires that the candidate successfully oversaw managed service provider relationships and ensured the end-to-end reliability of services used across a large enterprise.** This role is responsible solely for cellular/mobility services, including device lifecycle management, carrier services, telecom expense management (TEMS), and related workflows. **Job Description** This pivotal role serves as the point of accountability for the operational performance and strategic value delivered by our third-party TEMS provider. The Service Delivery Manager will oversee the end-to-end management of Ascension's entire mobility footprint, ensuring high-quality, cost-efficient service delivery and rigorous contractual compliance. **Responsibilities** The primary function is to manage the delivery of services against agreed upon performance metrics and oversee the execution of governance responsibilities. **1. Vendor & Service Delivery Management** + Act as the Primary Liaison (SDM), managing the overall account and working directly with the vendor. + Oversee and manage the execution of all mobility managed services, including Invoice Receipt and Loading, Cost Allocation, Mobile Procurement Workflow Management (PWM), and Order Fulfillment Services (OFS). + Ensure vendor contractual compliance by rigorously tracking and managing performance against Service Level Agreements (SLAs) and other contract terms. + Manage escalations, drive issue resolution, and handle change requests, referring issues to appropriate leaders and managed partners for resolution. + Own the business relationship with key stakeholders in the local health system. **2. Financial Governance and Cost Optimization (Mobility)** + Drive and validate cost savings to meet or exceed the Total Savings Objective outlined in the Savings Guarantee Exhibit. + Rigorously review and approve/reject identified Savings Opportunities and Savings Potential on a weekly basis, providing relevant business or technical rationale for any rejections. + Support mobility services budgeting, forecasting, and expense management , and recommend cost-effective hardware/software solutions. + Lead Quarterly Business Review meetings and monthly operational reviews, presenting various analyses to management. + Manage change orders for Additional Resource Charges (e.g., over baseline Mobile End User Help Desk incidents or Fulfillment services) to control costs. + Provide guidance to business and legal teams with contract changes, negotiations, and terminations. **3. Operational and Technical Oversight** + Oversee the quality of logistical services, including Device Staging & Kitting, Spare Pool Management, Device Advanced Exchange, and Recovery/Recycling/Remarketing. + Manage the implementation and maintenance of the vendor's scoped app within Ascension's ServiceNow environment. + Ensure proper implementation and maintenance of policies, workflows, and procedures documented in the Customer Specific Document (CSD), including Escalation procedures and Mobile optimization policies. + Exercise judgment and influence on key technical decisions, standards, policies, environment selection, and architecture related to the mobility ecosystem. + Collaborate on needs analysis for customer service, upgrades or changes to systems. **Additional Preferences:** + 3 years of leadership or management experience preferred. + Technical background , specifically in Infrastructure and/or healthcare technology. + Experience with ServiceNow. + Proven experience working with Managed Service Providers (MSPs). + Experience facilitating technical calls to drive resolution and strong relationship building skills. + Specific knowledge of mobility expense management, including analyzing invoice costs, conducting zero-usage analysis, and data pool optimization. **Requirements** Education: + High School diploma equivalency with 3 years of cumulative experience OR Associate'sdegree/Bachelor's degree with 2 years of cumulative experience OR 7 years of applicable cumulative job specific experience required. + 3 years of leadership or management experience preferred. **Additional Preferences** \#ascensiontechnologies #LI-remote **Why Join Our Team** When you join Ascension, you join a team of over 134,000 individuals across the country committed to a Mission of serving others and providing compassionate, personalized care to all. Our inclusive culture, continuing education programs, career coaches and benefit offerings are just a few of the resources and tools that team members can use to create a rewarding career path. In fact, Ascension spent nearly $46 million in tuition assistance alone to support associate growth and development. If you are looking for a career where you can grow and make a difference in your community, we invite you to join our team today. **Equal Employment Opportunity Employer** Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) (************************************************************************************** poster or EEO Know Your Rights (Spanish) (**************************************************************************************** poster. As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension. Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants. **E-Verify Statement** This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information. E-Verify (****************************************
$118.1k-159.8k yearly 2d ago

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Client Service Lead
Inrhythm
Service manager job in Saint Louis, MO
Who We Are InRhythm's mission is to make a dent in the digital economy. Today, InRhythm is currently engaged by Fortune 50 enterprises and Startups to bring their next generation of digital products and platforms to market. We have helped hundreds of teams launch mission-critical products that have created a positive impact worth billions of dollars. The projects we work on literally change the world. They change the way we live and work and think in a positive way. An Inc. 5000 hall of fame Fastest Growing Company for 9 years, Deloitte Fast 500 company for 5 years, and Consulting Magazine Fastest Growing Company winner several years in a row, we look forward to continuing to expand with thought leaders like you! Our team of A+ thought leaders doesn't just join us for a job, they join us to do what they love. It's that passion that has helped us grow over 300% and consistently deliver on our commitment to helping our clients develop better, faster, and in rhythm. How We Do It We bring enterprises' most urgent, important products to market with high-velocity, high-quality and 10x impact. We enable innovative high-velocity cultures by coaching teams with the right mix and maturity of modern tools, methods, and thought leadership. Our goal is to work on projects that create a $100 Billion digital economy of impact in our lifetimes! People at InRhythm are entrepreneurs and innovators at heart, we value individuals who find new ways to overcome challenges. all while ensuring your career accelerates faster than it ever has before. Why InRhythm As a values-driven organization, we believe in strong-knit employee communities, and continuous advancement, encouraging learning and growth, respect the challenging of norms, and welcome thought-provoking ideas. Our teams learn from each other through comprehensive workshops, work on innovative team projects, and partner with thought leaders to help advance the industry we're most passionate about. Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy, "InRhythm” lives. InRhythm offers a suite of great employee benefits, including comprehensive healthcare plans, skills training, wellness reimbursements, and free dinner on your birthday for you and your family. If you're looking forward to working with awesome colleagues in a high-growth environment and tight-knit community, we're looking forward to hearing from you. We're looking for a Client Service Lead As a Client Service Lead at InRhythm, you serve as the primary liaison between our organization and our clients, ensuring successful project delivery, fostering positive client relationships, and driving overall client success. This role combines elements of site leadership and client success management to provide comprehensive support to our clients and internal teams. Responsibilities: Client Relationship Management: Serve as the main point of contact for clients, building and maintaining strong relationships to understand their needs and objectives. Collaborate with clients to define project requirements, deliverables, and success criteria, ensuring alignment with InRhythm's capabilities and resources. Act as a trusted advisor to clients, providing insights, recommendations, and strategic guidance to help them achieve their business goals. Project Oversight and Delivery: Lead project planning, execution, and delivery, working closely with internal teams to ensure projects are completed on time, within scope, and to the client's satisfaction. Monitor project progress, identify potential risks or issues, and proactively address them to mitigate impact on client relationships and project outcomes. Serve as an escalation point for project-related issues, resolving conflicts, and facilitating resolutions to ensure project success. Resource Management and Team Leadership: Manage a team of Engagement and Program Managers, providing leadership, guidance, and support to ensure effective management of client engagements. Coordinate resource allocation and utilization to optimize project delivery and meet client expectations. Foster a collaborative and high-performance team culture, promoting professional development and growth opportunities for team members. Sales Support and Business Development: Collaborate with the sales and solution development teams to identify new business opportunities, participate in sales meetings, and contribute to proposal development. Provide input on client requirements, market trends, and competitive insights to inform sales strategies and proposals. Actively engage in business development activities, including networking events, industry conferences, and client meetings to expand InRhythm's client base and drive revenue growth. Client Success and Satisfaction: Monitor client satisfaction levels, gathering feedback and insights to continuously improve client experiences and strengthen relationships. Develop and implement client success strategies, initiatives, and programs to enhance overall client satisfaction and retention. Advocate for clients within InRhythm, ensuring their needs and expectations are met and exceeded across all interactions and touch points. Qualifications: Minimum 10+ years of experience in client-facing roles within the IT consulting or professional services industry. Proven track record of successfully managing client relationships, delivering large programs with Agile Program/Project management, and driving business results and alignment based on roadmap and product vision Strong leadership and team management skills, with the ability to inspire and motivate cross-functional teams. Excellent communication, negotiation, and problem-solving abilities, with a customer-centric mindset. Strategic thinker with a results-oriented approach and a passion for driving client success. Bachelor's degree in business, management, engineering, or a related field; MBA or equivalent preferred.
$46k-94k yearly est. 3d ago
Division Manager, Broad Market - Nor Cal
The Wine Group 4.7
Service manager job in California, MO
The Division Manager, Broad Market NorCal, is responsible for leading sales and execution in our Off premise & Independent accounts for the Northern California market, as well as achieving all volume and distribution goals for The Wine Group, Inc., portfolio of brands. The Division Manager will also be responsible for developing and executing pricing/programming strategies in coordination with the TWG Leadership Team. Additionally, the role will have responsibilities for both Off premise/Independent and key regional accounts. This entails strategy creation and distributor channel leadership management, working closely with Sales Directors, Area Managers, and Sales Representatives. The Division Manager will spearhead efforts to increase TWG's market share, execute programs, and prioritize brand initiatives. There will be routine travel within assigned markets, with a strong focus on providing high-volume support in Northern California, including San Francisco, East Bay, San Jose, and Sacramento. The preferred candidate will be located within easy commuting distance for the markets. Essential Functions Responsible for building and owning relationships in retail Off premise & Independent Accounts and Key regional accounts along with a high focus on Distributor Management. Assist in developing and implementing annual operating plan which includes financial, volume, and distribution objectives. Collaborate with TWG management team to ensure new item & monthly retail priority execution are being achieved. Schedule and lead effective distributor sales meetings with all levels of management. Introduce creative sales execution concepts, share across state lines/regions if successful and aspire to be a leader in best practices. Administrative responsibilities include complete monthly CPR, complete monthly phasing calendar, maintain working key account list, and completing any relevant Travel & Entertainment expenses on a weekly basis. Manage assigned budgets including incentives, travel & entertainment, and other departmental expenses. Ensure all sales practices are compliant with state & company policies/law. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice. Other Functions Results oriented, innovation, strong problem solving and negotiation skills. Ability to work and succeed in dynamic entrepreneurial environment. Ability to multi-task, work independently and with a team in a fast-paced, high-volume environment with emphasis on accuracy and timeliness. Prioritizing while adapting to changing priorities. Demonstrated reliability and punctuality, work effectively in team/crew environment, adherence to all safety regulations and operating procedures. Additional responsibilities as assigned by the Sales Director. Qualifications BA degree or equivalent experience & proficient skills in Microsoft Office Suite Minimum 5 or more years of sales experience in the alcoholic beverage industry or related business with knowledge and passion for both commercial and premium wines Must have strong understanding and working knowledge of alcoholic beverage industry retail environment and be able to work independently to achieve goals. Intermediate wine knowledge or associated certifications preferred. Must be adaptive to change within organization and industry. Excellent communication and interpersonal skills. Willing to travel with overnight stays as needed. Display integrity, character, and strong leadership skills. Must have excellent safety, work performance, and attendance record. Physical Demands Position operates in a professional office environment. Ability to perform tasks requiring bending, stooping, standing, and twisting in the performance of various tasks. Ability to travel frequently between home office, client sites, and industry meeting/events within the Northern California market. Must maintain a clean driving record and meet minimum state insurance requirements. Compensation Hiring Salary Range Posted: $106,600 - $159,800. Actual compensation will be based on factors such as experience, skills, knowledge, and abilities, education, and other position-related factors. At The Wine Group, we are proud to be an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, protected veteran status or other characteristic protected by law. #J-18808-Ljbffr
$106.6k-159.8k yearly 4d ago
Sales Director - Financial Services - Payments
Accenture 4.7
Service manager job in California, MO
Accenture is a leading global professional services company focused on helping the world's leading businesses, governments and other organizations build their digital core, optimize operations, accelerate revenue growth and enhance citizen services. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. You are a growth-focused sales professional who has successfully created positive impact through year-on-year business expansion. You know and have run all phases of the sales cycle, including qualification, sales pursuit and close, by applying deep sales process and technical expertise. You develop relationships with key buyers and decision-makers at new and existing clients by utilizing a differentiated roadmap and framework leveraging the latest cloud-based technologies. Role Sales Capture Senior Manager - responsible for shaping, selling and closing large deals that are single or multi-service. Close sales opportunities resulting in profitable growth by leading opportunities from qualification to deal close using deep sales process skills and expertise in Accenture's offerings. Senior sales capture professionals originate opportunities in addition to qualification, shaping, selling, negotiating and closing. The work Create solutions to complex technology business problems/opportunities requiring in-depth knowledge of client buyer needs. Interacts with senior management levels at clients and within Accenture, determines pursuit strategies, develops client messaging and relationships, and applies industry-leading Oracle transformation strategies and practices. Has latitude in decision-making and determining objectives and approaches to critical assignments. Operates within large teams and directs specific team sales activities. Travel may be required for this role. The amount of travel will vary from 25 to 100% depending on business need and client requirements. What you need Minimum of 8 years of experience in selling banking opportunities (payments). Minimum of 8 years' Sales Pursuit Management experience. Minimum of 2 years' experience in direct sales with quota preferably in excess of $10M+. Minimum of 2 years' recent experience selling financial services opportunities. Bachelor's degree or equivalent (minimum 12 years) work experience. If associate's degree, must have minimum 6 years of work experience. Bonus points if you have Experience working within G2000 customers. Experience with C-Level client relationship building and relationship management. Proven ability to operate within a team-oriented environment. Demonstrated commitment, teamwork and collaboration in a professional setting; either military or civilian. High energy level, focus and ability to work well in demanding client environments. Excellent communication (written and oral) and interpersonal skills. Strong leadership, problem solving, and decision-making abilities. Unquestionable professional integrity, credibility and character. What's in it for you You will be part of a diverse, vibrant, global Accenture community; teams pushing the boundaries of new business capabilities and emerging technologies, sharing experiences and lessons learned. Your ideas are valued and your voice matters. You will work on meaningful and innovative projects powered by the latest technologies and industry best practices. Accenture will invest in your learning and growth, with opportunities to develop your tech stack, sales skills, and certifications. You'll be immersed in the design and implementation of human-centric solutions to help solve complex challenges with some of the world's largest companies. Compensation and benefits Compensation varies based on location, role, skills and experience. Accenture provides a reasonable salary range where required by law. The posting indicates this opportunity as of 01/24/2026 and open for at least a few days. Accenture offers a market-competitive benefits package including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. Selected locations: California, Cleveland, Colorado, District of Columbia, Illinois, Maryland, Massachusetts, Minnesota, New York, New Jersey, Washington with salary range $136,800 to $237,600. Accommodation and equal opportunity Accenture is committed to equal employment opportunities and providing reasonable accommodations for persons with disabilities or religious observances. If you require accommodation to perform essential functions, participate in our recruitment process, or after hire, please contact us as described in our Recruiting and Hiring statements. We are an EEO and Affirmative Action Employer and do not discriminate on the basis of age, race, creed, color, religion, sex, national origin, disability status, veteran status, sexual orientation, gender identity or expression, or any other status protected by law. #J-18808-Ljbffr
$136.8k-237.6k yearly 5d ago
Service Manager
Frontmatec
Service manager job in Kansas City, MO
Job Summary / Mission The Service Manager's focus is to maintain a high level of customer service. The Service Manager is responsible for ensuring timely and efficient resolution of customer issues, regional personnel management, and development, and supporting the Regional and Group goals as a member of the Service Solution Management Team. Department: Service Solutions Report to: Director of Service Solution Key Responsibilities · Participate in the DMS (daily management system) and participate and support problem-solving activities for the service and remote support departments. · Manage personnel and processes. · Represent the company by traveling to key customer sites to manage critical issues with all Frontmatec products. · Develop standards for and participate/coach proper customer entrance/exit meetings. · Build and maintain positive and lasting relationships with our customers to understand their needs, preferences, and expectations. · Collaborate with various departments and clients on problem solving · Manage department activities to AOP (annual operating plan) · Oversee the onboarding of new field service & remote support technicians with the field service and remote support supervisor. · Monitor the productivity of the Service & Remote Support Team. · Support and optimize procedures between the company's various departments in accordance with the company's overall strategic plan. · Manage the field service and remote support supervisors. · Manage the processes of job planning, scheduling, and the coordination of training plans for field service and remote support jobs and personnel · Participate to the development of the CRM · Coordinate with Human Resources for the recruitment, hiring, onboarding, and, if necessary, the termination of all Service Technicians. · Workforce planning oversight and deciding priorities when needed. · Perform mid-year and annual reviews of all direct reports along with setting annual goals. · Monitor and maintain the health and safety of all employees - provide training opportunities regarding updated laws, codes, and guidelines as necessary. · Supervise and follow up on plans and budgets, including economic reporting and reporting of actual results of completed projects as they relate to the After Sales Service Department. · Support and work with the company's Engineering, Production, & QA Departments in order to secure the product quality - as well as follow up on QA cases. Required Knowledge, Skills, and Abilities: Key Competencies · Advanced planning and organizing skills with the ability to handle multiple assignments · Strong communication skills · MS Office proficiency · Data gathering and analysis. · Problem analysis and solving · Presentation skills · Facilitation skills · Coaching skills · Adaptable · Team player Education and experience · Bachelor's degree in a related field or equivalent work experience. · Proven experience in departmental management, client management, or related roles. · Strong organizational skills with the ability to multitask and prioritize tasks effectively. · Excellent communication and interpersonal abilities to build and maintain strong relationships with clients and team members. · Problem-solving and critical-thinking skills to address challenges and make informed decisions. · Proficiency in using various computer software and tools for documentation and reporting. · Knowledge of relevant industry regulations and best practices is an advantage. Working conditions · This job requires the ability to sit, stand or walk for long periods of time · This job requires the ability to climb a ladder · This job requires the ability to lift 50 lbs. · This position requires the ability to travel to customer locations foreign and domestic (up to 35%) · This job may require evening and weekend hours. · When at a customer you may encounter working conditions that are hot, cold, wet and in a slaughtering / butchering environment.
$46k-76k yearly est. 3d ago
Managed Services Manager
Covenant Technology Partners
Service manager job in Saint Louis, MO
Covenant Technology Partners is a US based Microsoft Partner, management and technology consulting and Managed Services firm specializing in helping our clients through innovative use of Microsoft technologies. Our team members grow in an energetic, team-oriented and entrepreneurial-minded firm with challenging consulting projects and Managed Services engagements. Covenant attracts highly qualified and diverse professionals nationwide with the right combination of business, technical and creative skills. Our consultants are motivated to make a personal impact on both the growth and success of the firm and their personal careers. The Manager, Managed Services oversees the delivery of IT services, manages client relationships, ensures service level agreements (SLAs) are met, and handles project management responsibilities to ensure smooth implementation and operation of services. This role is critical in maintaining the highest standards of service and client satisfaction. This is a highly influential role within the organization and will require both strategic vision and the willingness to be hand-on with clients and internal stakeholders. The ideal candidate will be able to prioritize and take ownership of tasks that will come from a diverse set of stakeholders within the organization. The work location for this role is flexible if approved by Covenant except this position may not be performed remotely from Colorado and California. Responsibilities: Oversees the delivery of managed IT services to clients, ensuring high levels of performance and compliance with SLAs. Manages client relationships, acting as the primary point of contact for clients regarding service delivery and project management. Prepares, schedules, and drives Quarterly Business Reviews with all Managed Services and CSP Clients. Ensures contractual compliance for all Managed Services clients. Schedules proactive tasks in advance and ensures appropriate SME are assigned and complete the tasks. Takes ownership of the Managed Services business portfolio. Actively engages with client managers and solution leads to align on identified opportunities. Aggressively identifies and pursues Manages Services pipeline opportunities to increase profitability. Creates and maintains the vision for the Managed Services business including the annual business forecast and business plan. Regularly meets with business stakeholders to align on pipeline and business forecasts. Reviews and provides regular progress reports to business leaders in both written and in-person presentation forums. Defines critical Key Performance Indicators within the Managed Services division. Actively monitors to trends and optimization opportunities. Actively monitors Service Board and ensure tickets get assigned properly as they come in. Monitors aging tickets and drives to completion, escalating as necessary. ConnectWise experience is a plus. Establishes and maintains robust vender relationships with key venders included Microsoft and ConnectWise. Coordinates and leads project management activities for service implementations and ongoing operations. Project management for delivery projects outside of Managed Services when assigned. Uses AI and automation to improve efficiency and productivity with the managed services space. Reviews and approves time entry and client invoicing and proactively manages actuals to budget. Review and update team member forecasts each week. Operates with an agile environment to meet dynamics needs of business. Focuses on flexibility, scalability and remote access within hybrid and cloud environments. Monitors and reports on service performance metrics, identifying areas for improvement and implementing corrective actions as necessary. Collaborates closely with Marketing team to generate and update go to market materials related to Managed Services. Periodically provides blog and client newsletter content. Generates and maintains MSP related Intellectual Property and documentation. Collaborates with internal teams to develop and implement service improvement plans. Participates in internal projects and initiatives as assigned. Ensures adherence to company policies, procedures, and best practices in service delivery. Mentors and supports team members, fostering a culture of continuous improvement and professional development. Stays current with industry trends and advancements in technology to ensure the company remains competitive. Works continuously to improve project management and operational processes to enhance efficiency and effectiveness. Qualifications: Education, License or Certification: Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field or equivalent experience. Project Management Professional (PMP) or equivalent certification preferred. Experience: Minimum of 5 years of experience in IT service delivery or managed services. Experience in Cloud Platforms. Experience with ConnectWise is a plus. Experience with Microsoft solutions a plus - Data & AI, Digital and App Innovation, Dynamics, Modern Work, Security & Infrastructure. Proven experience in project management, including planning, execution, and monitoring of IT projects. Strong understanding of IT service management (ITSM) frameworks and best practices. Excellent client relationship management skills. Strong leadership and team management abilities. We foster diversity, in part, by imposing a strict policy of non-discrimination. Employment decisions are made without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, age, religion, disability, veteran or military status, genetic information or other status protected by the law. We value the unique skills and experiences that veterans and separated service members bring to our workforce. While serving our country you have gained skills such as leadership, flexibility, and agility, which will help to make you successful here. We are dedicated to supporting military families and ensuring that we provide a welcoming environment for our country's heroes. We hope you consider joining the Covenant family. Covenant is committed to the full inclusion of all qualified individuals. As part of this commitment, Covenant will ensure that persons with disabilities are provided reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact *******************
$46k-76k yearly est. 3d ago
Customer Service Supervisor
Roha
Service manager job in Saint Louis, MO
From one small office in India in 1972 to a leading Multinational Company, engaged in Manufacture and Marketing of colors and food ingredients, ROHA today has offices in 22 countries, 14 technical application labs in many time zones globally. Manufacturing facilities are spread out across 14 countries: US, UK, Spain, Italy, India, South Africa, Vietnam, Indonesia, Thailand, China, Egypt, Brazil, Mexico & Australia. ROHA's products are marketed in more than 130 countries. Its portfolio includes natural extracts (oleoresins, juices and concentrates), an exclusive range of synthetic colors for the cosmetics and household goods industries, industrial colors, and animal feed additives. We are hiring Customer Service Supervisor Candidates must be based in St. Louis 5 days Working Reporting to Operations Manager Essential Duties and Responsibilities Order Processing Manage order processing from beginning to end, including order entry, order approval, pick tickets, packing slips, documentation and invoice creation, including uploading to customer respective portals Review R003 daily with manufacturing & procurement. Communicate delays or allocations directly to the customers and request a revised order with new dates Support the operations manager to develop and update written SOP's, to ensure all processes are documented and followed by the CS team Ensure accuracy with all EDI order processing and invoice submissions Customer Communication Handle complex or escalated customer complaints or issues related to CS processes and ensure prompt and satisfactory resolution Lead CAPA investigations and implement corrective actions for all CAPA findings related to the CS team Internal Coordination To be the main point of contact for customers' operational needs within ROHA, and coordinate with all internal personnel and departments for accurate, timely, and complete response to all customer needs and requests for orders. Keep respective Account Managers and Sales Director informed of all customer order issues, action plans, and resolutions. Team Supervision Monitor and document any performance, attendance, or conduct issues within the team as per company policies. Provide ongoing training and coaching to improve team performance and develop skills, including resolving customer issues and maintaining professionalism. Track and evaluate performance of each customer service representative, using SAP generated reports or similar metrics, providing constant feedback and conducting periodic performance reviews. Prepare and review reports on customer service performance metrics as designed by the operations manager monthly Perform additional duties that may be assigned by Management Follows all operating procedures, safety regulations, and policies and procedures set forth by the company in addition to all local, state and federal employment laws
$32k-45k yearly est. 3d ago
Operations Manager | Full-Time | Chaifetz Arena
AEG 4.6
Service manager job in Saint Louis, MO
In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. The Operations Manager is responsible for overseeing the day-to-day operational functions of Chaifetz Arena, which hosts concerts, NCAA Division 1 basketball, and special events. Under the direction of the Director of Operations and Senior Operations Manager, this role leads building conversions, event operations, housekeeping, equipment management, and facility upkeep while ensuring a safe, efficient, and cost-effective operation. This position plays a critical leadership role in executing events and event conversions, maintaining facility standards, and supporting the overall success of the arena through strong operational planning, staff management, and fiscal responsibility. This role pays an annual salary of $60,000-$73,000 Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays) This position will remain open until April 17, 2026. Responsibilities Key Responsibilities Event & Facility Operations Oversee all operational aspects of events including concerts, basketball games, and special events. Lead and execute building conversions and overnight event changeovers. This includes laying basketball flooring, building stages, chair sets, barricade and bike rack setups, and back of house setups. Strong attention to detail is a must. Ensure facility readiness, cleanliness, and safety for all events and daily operations Coordinate with internal departments and external partners to support seamless event execution Monitor vendor performance and service contracts related to facility operations Performs operation of machinery, including forklifts and scissor lifts. Orders supplies and materials for maintenance and housekeeping programs within budget guidelines; receive and maintain supplies. Perform daily walks of the facility inspecting for cleanliness and damages and submit work orders as needed. Team Leadership & Staff Management Supervise and schedule part-time operations and housekeeping staff Provide leadership, training, and performance management to part-time staff Enforce policies, procedures, and safety protocols Housekeeping Manage housekeeping operations, equipment inventory Liaison with contracted post-clean company to ensure fluid cleaning operations overnight. Ensure all equipment is properly maintained, stored, and deployed for events Monitor cleaning supplies and order as needed. Budget & Financial Oversight Assist in developing and managing the Operations department budget Monitor expenses and implement cost controls to ensure efficient use of resources Participate in purchasing decisions and vendor negotiations as needed Safety & Compliance Ensure compliance with all safety regulations, building codes, and industry standards Continuous Improvement Identify opportunities to improve operational efficiency, service levels, and facility presentation Support long-term facility planning and capital improvement initiatives Qualifications Bachelor's degree in Sports Management, Facility Management, or related field preferred. Associate's degree will be considered. Minimum 3-5 years of experience in arena, stadium, or large-venue operations Proven experience managing staff in a fast-paced, event-driven environment Strong knowledge of event operations, building systems, and facility management best practices Demonstrated ability to manage budgets and control operational expenses Excellent leadership, communication, and organizational skills Ability to communicate clearly and concisely in the English language, both orally and in writing Must be organized with a strong attention to detail Possess valid driver's license or could acquire Possess valid forklift certification or have the willingness to acquire Ability to work independently. Must be a self-starter. Ability to work irregular hours for extended periods as dictated by events and schedule; (days, overnights, weeknights, weekends. Occasionally holidays). Ability to lift/push/pull 50 pounds with or without reasonable accommodations. Familiarity with OSHA requirements Working knowledge and ability with Microsoft Office products.
$60k-73k yearly 6d ago
Revenue Operations Manager
Missouri Insurance Advisors
Service manager job in Springfield, MO
This role is for an operator. If you're someone who sees funnels as math, scripts as levers, and people as systems that need clarity and accountability-not coddling-keep reading. We are a high-performance Life & Health insurance agency running 10,000+ outbound calls per day with a team of ~40 appointment setters and fronters. Your job is simple to define and hard to execute: 👉 Increase throughput. Lower cost. Raise close rate. What You Will Own (End-to-End) You will have full authority over the front end of our revenue engine. Funnel & Throughput Ownership Own the performance of the outbound funnel from first dial → appointment → show → close Continuously improve: Cost per call Cost per appointment Show rate Close rate Revenue per appointment Treat the funnel as a living system-diagnose, test, iterate, repeat Appointment Setting & Fronting Team Leadership Directly oversee a team of ~40 virtual appointment setters and screeners Set expectations, track performance, and hold the line on standards Make hiring and firing decisions quickly and decisively Build training, onboarding, and performance improvement systems that scale Scripts, Messaging & Conversion Optimization Rebuild, refine, and optimize fronting and appointment-setting scripts Use call recordings and data-not opinions-to drive decisions A/B test language, flow, objections, and transitions to maximize conversion Remove emotional decision-making from scripting and replace it with data Calendar & Show Rate Optimization Own sales calendars inside GoHighLevel Optimize booking rules, spacing, and confirmations to maximize: Show rate Agent utilization Close rate Eliminate bottlenecks and wasted capacity Tools You'll Use GoHighLevel (CRM, calendars, workflows) EnrollHere Dialer & Call Recording Daily, weekly, and monthly performance dashboards you help define Who This Role Is For You'll thrive here if you are: Numbers-obsessed (you trust data over feelings) High-energy, fast-moving, and decisive Comfortable managing large remote teams with clear standards Able to make unpopular decisions when the math demands it A true team player who collaborates with ownership, Sales, and Ops-but doesn't need hand-holding This role is not for someone who: Avoids conflict Needs consensus to act Prefers theory over execution Wants a cushy, low-pressure management role Reporting Structure Reports directly to the Owner Works closely with the VP of Sales and Director of Operations Has autonomy to make changes without bureaucratic drag Compensation & Growth $90,000-$98,000 base salary Performance-based incentives tied to funnel metrics, closing rates and lower cost per appointment & calls Clear upward mobility as the company scales (RevOps / Director-level growth potential) Benefits: -401k with 3% company match -Company provided snacks, drinks & coffee -Annual Incentive trip(s) if company hits targets -Employer Sponsored Health Insurance through United Healthcare If you want responsibility, authority, and the chance to build a world-class outbound engine at scale, this is your seat. Apply only if you're ready to own the numbers.
$90k-98k yearly 4d ago
Center Manager in Training - Relocation Required
Biolife Plasma Services 4.0
Service manager job in Joplin, MO
By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice (************************************** and Terms of Use (********************************************* . I further attest that all information I submit in my employment application is true to the best of my knowledge. **Job Description** **Senior Operations Management Trainee (Senior OMT)** **About BioLife Plasma Services** Every day at BioLife, we feel good knowing that what we do helps improve the lives of patients with rare diseases. While you focus on our donors, we'll support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program, all in a fast-paced, friendly environment. _BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd._ _Equal Employment Opportunity_ Are you a senior leader interested in bringing your expertise to a place where you can feel good about the work you do? Do you want to develop new skills and set yourself up for continued growth? As a **Senior Operations Management Trainee** at BioLife, you will participate in an advanced leadership development program that will take you to our plasma centers across the country. You'll travel up to 95% of the time to learn the business while networking with supportive leaders and prepare yourself for accelerated career growth. After completing the program and obtaining a Plasma Center Operations Manager role, you'll relocate to one of BioLife's locations. **Our growth is your bright future.** Opportunities to grow as a leader are within your reach. With the incredible growth of 235+ BioLife Plasma Services centers across the U.S., the future looks bright for you. When you work at BioLife, you'll feel good knowing what you do makes a difference. **_A typical day for you may include:_** + **Continuous Learning & Development:** The expedited training program lasts approximately six months. Upon completion, you'll have 12 months to obtain a Plasma Center Manager position. During this time, you'll receive hands-on experience and have mentorship opportunities. Drive your own learning plan that covers all aspects of managing our high-volume blood plasma collection facilities. + **Team Management:** You'll use your interpersonal and communication skills to cultivate a positive environment and motivate a team of diverse individuals. Provide employee feedback, conduct performance reviews, support team members' development, participate in staff planning and recruiting, and engage and retain employees. + **Career Advancement:** Work towards obtaining a Plasma Center Operations Manager position by completing the training program, networking, and building relationships across BioLife. As you progress your career at BioLife, you'll have opportunities to open and operate brand new plasma centers. + **Supportive Teamwork:** You'll work in our fast-paced, team environment; provide operational support; conduct management training; problem-solve; and communicate with senior management. + **Exceptional Customer Service:** Retain donors by creating a positive donor experience. You may also assist with production. + **Travel Opportunities:** Learn from and network with BioLife team members across the country. You'll be able to return home every other weekend. **REQUIRED QUALIFICATIONS:** + Relocation Required upon graduation/completion of Trainee Program. You will be able to choose which location you would like to apply to. + 3-5 years of experience leading medium to large teams (20+ direct reports) + Up to 90-100% travel during the Trainee Program + Ability to walk and/or stand for the entire work shift + Willingness to travel and work at various BioLife locations across the country + Ability to work evenings, weekends, and holidays + Have a valid driver's license for the entire duration of the program + Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees + Ability to lift up to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs. + Fine motor coordination, depth perception, and ability to hear equipment from a distance + Due to potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear **PREFERRED QUALIFICATIONS:** + Associates or Bachelor's Degree + Experience working with SOPs, GDP, GMP, CLIA, and the FDA + Experience working in a highly regulated or high-volume retail environment + Excellent interpersonal, organizational, technical, and leadership skills \#LI-Remote **BioLife Compensation and Benefits Summary** We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. **For Location:** USA - MO - Virtual **U.S. Base Salary Range:** $80,000.00 - $110,000.00 The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual base salary offered will be in accordance with state or local minimum wage requirements for the job location. U.S. based employees may be eligible for short-term and/or long-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation. **EEO Statement** _Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law._ **Locations** USA - MO - VirtualUSA - MO - Independence, USA - MO - Joplin, USA - MO - Kansas City - 82nd Ter, USA - MO - Kansas City - Ambassador Dr, USA - MO - Saint Louis **Worker Type** Employee **Worker Sub-Type** Regular **Time Type** Full time **Job Exempt** Yes
$30k-46k yearly est. 3d ago
Operations Manager
Crossroads Courier
Service manager job in Saint Louis, MO
We are looking for a driven Operations Manager to lead one of our divisions and help deliver best-in-class service in a fast-paced, 24/7 courier environment. You will run the division like it's your own business and with the support of a growing organization behind you. You will own results, drive improvement, and lead a team that takes pride in delivering excellence. If you're the kind of leader who can balance strategy + hands-on execution, motivate a team, manage performance, and still jump in when needed, this role is for you! What You Will Do Lead the Division: Own day-to-day operations for one of our Divisions and keep the team aligned with company goals and standards. Drive Performance: Build and execute operational plans that improve efficiency, service, and growth. Coach & Develop Leaders: Train, mentor, and motivate supervisors and staff to build a high-performing culture. Own the Numbers: Partner with the Regional Operations Manager to manage P&L results, budgets, and cost control. Improve the Process: Track KPIs, streamline workflows, and lead continuous improvement initiatives. Protect the Customer Experience: Maintain strong client relationships and consistently deliver on SLAs. Manage Staffing & Coverage: Plan schedules and staffing to ensure full operational coverage and compliance. Launch New Business: Lead account implementations and new customer launches from setup to go-live success. What We Are Looking For Industry Experience: Minimum 3 years in logistics, transportation, courier operations, or another fast-paced operational environment. Education: HR Diploma a must. Bachelor's degree in Business, Operations, Logistics, Supply Chain, or related field preferred. Relocation: Must be open to relocation (this role supports division leadership needs across our network) Financial Ownership: Proven experience managing budgets, controlling costs, and owning operational results. Data-Driven Mindset: Strong analytical skills with the ability to spot trends, solve problems, and improve performance. People Leadership: Strong communication skills with the ability to coach, influence, and manage conflict effectively. Tech Confidence: Proficiency in Microsoft Office (Excel, Outlook, Teams, SharePoint) and ability to learn new systems quickly. Driver Requirements: Valid driver's license and a clean driving record. What's in It for You? A competitive salary: $85,000 annually Health, dental, and vision insurance, plus 401(k) with company match. Tuition reimbursement and professional development opportunities. Generous paid time off: Vacation, sick leave, and holidays. A chance to join a company where your ambition and performance are recognized and rewarded. Why You Will Love Working for Us At Crossroads Courier, we are a trusted logistics and delivery company connecting businesses and customers through reliable same day and scheduled courier services across multiple industries and regions, keeping essential goods moving from critical medical products and auto parts to time-sensitive business deliveries. We take pride in delivering excellence through teamwork, reliability, and a shared commitment to our Core Values: Customer First, Helps Others, Fun, Trustworthy, and Commitment to Excellence. Our culture is built on respect, collaboration, and growth opportunities, empowering every employee to make a real impact. Whether you're in operations, customer service, or sales, you'll join a company that values your contributions, celebrates success, and encourages innovation in everything we do. Ready to Deliver Your Future? Ready to deliver excellence while living our values every day? Apply today and take the first step toward a management career in the fast-moving world of logistics!
$85k yearly 3d ago
Service Scheduling & Support Supervisor
CTI-Gas Detection Specialists
Service manager job in Columbia, MO
We are looking for a Service Scheduling & Support Supervisor to lead a team in coordinating efficient, high-quality service operations. This hands-on role oversees scheduling, team workflows, and customer support, ensuring our technicians are deployed effectively and our customers receive an exceptional experience. If you are organized, detail-oriented, and enjoy guiding a team to operational success, we want to hear from you. Position Summary The Service Scheduling & Support Supervisor leads scheduling and service support operations for a nationwide field service team. This role oversees the coordination of 20+ technicians supporting 2,000+ service appointments annually, with a strong focus on routing optimization, customer experience, and operational efficiency across multi-state territories. Partnering closely with the Service Director, this position provides hands-on leadership, process improvement recommendations, and escalation support to ensure high-quality service delivery. Expertise in Salesforce Field Service or comparable field service management platforms is critical to success in this role. Key Responsibilities Lead, train, and supervise Scheduling Coordinators and Service Support Specialists Oversee daily scheduling, routing, and technician calendar management for a nationwide operation Optimize routing and logistics for multi-state technician coverage Serve as an escalation point for complex customer issues and service concerns Partner with leadership to identify and resolve scheduling, process, and operational challenges Support contractor coordination, documentation, and compliance (SOWs, SOPs, AARs, COIs) Ensure accurate customer communication, service confirmations, and technician notes Maintain confidentiality and support safety and compliance initiatives Requirements Qualifications High school diploma or equivalent (required); Associate's degree (preferred) Customer service and customer relations experience Experience with Salesforce Field Service or similar field service management systems Experience working with field service scheduling, routing, and logistics for high-volume, multi-state operations or similar field service logistical support Communication, organizational, and leadership skills Proficient with CRM systems and standard business software Additional Requirements Ability to work independently in a fast-paced environment Strong attention to detail and problem-solving skills Willingness to travel as needed OPERATIONS LOGISTICS SCHEDULING
$41k-67k yearly est. 4d ago
General Manager
USA Freightway LLC
Service manager job in Wright City, MO
GENERAL MANAGER / BROKERAGE MANAGER We are an early-stage, non-asset-based 3PL freight brokerage building a lean, high-performance operation from the ground up. Our focus is simple: strong carrier relationships, dependable service for shippers, and disciplined, profitable growth. Position Summary Run the day-to-day operations of our onsite non-asset-based freight brokerage. Own execution, solve problems, and build scalable systems in a startup environment. Location: Wright City, Missouri (Onsite) Key Responsibilities - Run daily brokerage operations: quoting, booking, dispatch, tracking - Negotiate carrier and shipper rates - Build carrier and shipper relationships - Manage compliance, contracts, and fraud prevention - Implement TMS tools and SOPs - Support growth strategy and future hiring Requirements - 3-7+ years non-asset-based brokerage experience with a prior book of business - Strong negotiation and problem-solving skills - FMCSA compliance knowledge - Startup mindset Compensation Competitive base salary plus performance bonuses or profit sharing. This position has long term growth and a leadership opportunity
$34k-59k yearly est. 16h ago
Abercrombie & Fitch - Assistant Manager, Plaza Frontenac
Abercrombie & Fitch Co 4.8
Service manager job in Saint Louis, MO
Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. The company operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates over 750 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com, and hollisterco.com. At Abercrombie & Fitch Co., we lead with purpose and always put our people first. We're proud to offer equitable compensation and benefits, including flexibility and competitive Paid Time Off, as well as education and engagement events, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities. Job Description The Assistant Manager is a multi-faceted role that merges business strategy, operations, creativity, and people management. Strategically, assistant managers are responsible for driving sales results by analyzing the business and providing best-in-class customer service. They are responsible for overseeing daily store operations including opening and closing routines and driving efficiency in all store processes. Assistant managers leverage their creative expertise through floorset updates, styling recommendations and product knowledge. Assistant managers are also talent leaders, driving everything from recruiting and training to engagement and development. They are expected to show up, bringing their best selves everyday to create an inclusive place of belonging for their team and customers. With a promote from within philosophy, our Assistant managers will build upon their initial foundation and have the opportunity to grow into the future leaders of our store's organization. What You'll Do Customer Experience Drives Sales OMNI Channel Fulfillment Store Presentation and Sales Floor Supervision Store & Stockroom Operations Staffing, Scheduling, and Payroll Management Training and Development Communication Asset Protection Qualifications What it Takes Bachelor's degree OR one year of supervisory experience in a customer-facing role Strong problem-solving skills Inclusion & Diversity Awareness Ability to show up in a fast-paced and challenging environment Team building skills Self-starter Strong interpersonal and communication skills Drive to achieve results Adaptability / Flexibility Multi-Tasking Fashion Interest & Knowledge Additional Information What You'll Get As an Abercrombie & Fitch Co. (A&F Co.) associate, you'll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company's culture and values, but most importantly - with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward: Quarterly Incentive Bonus Program Paid Time Off Paid Volunteer Day per Year, allowing you to give back to your community Merchandise Discount Medical, Dental and Vision Insurance Available Life and Disability Insurance Associate Assistance Program Paid Parental and Adoption Leave 401(K) Savings Plan with Company Match Training and Development Opportunities for Career Advancement, we believe in promoting from within A Global Team of People Who'll Celebrate you for Being YOU SEE WHAT IT'S LIKE TO #WORKATANF - FOLLOW US ON INSTAGRAM @LIFEATANF Abercrombie & Fitch Co. is an Equal Opportunity/Affirmative Action employer
$35k-45k yearly est. 8d ago
Retail Parts Pro Store 2009
Advance Auto Parts 4.2
Service manager job in Saint Louis, MO
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class. What is a Retail Parts Pro? Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge and part knowledge. This role has the ability for advanced identification, trouble shooting and project assistance for DIY customers. The role has the ability to source from numerous places including special order, FDO, second source, etc. The role has in-depth knowledge of the store inventory and maintenance processes. Position is full time. Primary Responsibilities Provide GAS2 selling experience for DIY customer visits and phone calls Achieve personal / store sales goals and service objectives Manage DIY services including battery installation, testing, wiper installs, etc. Ensure high standards of customer service and store appearance standards Key holder responsibilities (task assignment and completion, safety, open/close duties) Secondary Responsibilities Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc. Store Cleanliness including floors, bathrooms, facing, dusting, parking lot Provide DIY services including battery installation, testing, wiper installs, etc. Success Factors Friendly communication Ability to locate and stock parts Safety knowledge and skills Operating inventory systems and store equipment Parts and automotive system knowledge skills Operating POS and Parts lookup systems Expert at testing and diagnostic equipment for DIY services ASE P2 certified or ASE ready equivalent Advanced solution, project and product quality recommendation ability Advanced parts lookup and sourcing Advanced selling skills for DIY Essential Job Skills Necessary for Success as a Retail Parts Pro Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc. Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence Understand and execute instructions furnished in written, oral, or diagram form Successfully complete the Parts Knowledge Assessment Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals Use Microsoft software effectively (Word, Excel required) Strong organizational skills Ability to work an assortment of days, evenings, and weekends as needed Prior Experience that Sets a Retail Parts Pro up for Success 3-5 years of prior automotive parts experience Proven sales ability with past experience in fulfillment of customer transactions Education Certificates, Licenses, Registrations Must have a valid driver's license ASE certification preferred, but not required Physical Demands We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class. California Residents click below for Privacy Notice: ***************************************************
$27k-37k yearly est. 8d ago
Dispensary General Manager (Cannabis Industry)
Vangst
Service manager job in Saint Louis, MO
The Role: Dispensary General Manager Our Client seeks an experienced General Manager to lead the day-to-day operations of their dispensary. This role is responsible for ensuring compliance, driving profitability, and creating an exceptional experience for both customers and staff. As General Manager, you'll oversee all departments, manage a team of 20+, and set the standard for operational excellence-from sales and inventory accuracy to customer service and compliance. What You'll Do: Lead and inspire the dispensary team to achieve sales and service goals Oversee scheduling, training, and development of staff Ensure inventory accuracy, compliance, and loss prevention Deliver outstanding customer service and resolve issues quickly Analyze reporting to maximize profitability and efficiency Partner with leadership to maintain seamless communication and compliance What We're Looking For: 8+ years retail experience, 5+ years in management Strong business acumen with experience in reporting and data analysis Skilled in hiring, training, and leading large teams Proficient in MS Office (Excel a must) and familiar with POS/cash management systems Knowledge of cannabis products and regulations preferred Must be 21+ and eligible to work in the industry. If you're a proven retail leader with a passion for building teams and driving results, we'd love to hear from you. Apply today and help us shape the future of cannabis retail! About Vangst: Vangst is the cannabis industry's hiring platform. Vangst helps cannabis companies find the talent they need to grow their business. From on-demand gig workers to trained & credentialed full-time employees, Vangst has built the industry's go-to talent marketplace for all cannabis hiring. Vangst is proud to work with 1,200+ of the cannabis industry's leading businesses. Since raising their seed round in 2018, Vangst has become one of the fastest-growing companies in the cannabis industry and was recognized as one of Fast Company's Most Innovative Companies. Today, over 300,000 people have full-time jobs in the cannabis industry and this number is expected to triple over the next five years. Vangst is on a mission to fill every job in the cannabis industry. Vangst's headquarters is in Denver, CO. Vangst is a Series B company backed by Lerer Hippeau, Colle Capital, Level One Fund, Snoop Dogg's Casa Verde Capital, and others. Vangst provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
$34k-59k yearly est. 1d ago
Fleet Manager - GM
Aramark Corp 4.3
Service manager job in Wentzville, MO
The Fleet Service Manager serves as the primary contact for all warehouse mobile equipment, including forklifts and powered industrial trucks used in warehouses, factories, and distribution centers. This role is responsible for inspecting, diagnosing, repairing, and maintaining diesel engines and related equipment, performing routine maintenance, and replacing defective or worn parts. The position involves supervising GM/UAW and third-party mechanics, ensuring work meets client expectations, and maintaining safety standards. Work conditions may include exposure to outdoor weather, noise, dust, oil, and industrial lubricants in a truck shop environment. Job Responsibilities Safety reporting and compliance Parts ordering - monthly billing and reconciliation Inventory verification, utilization, right-sizing and control Asset management (disposals, transfers, purchasing and modifications) PM compliance based on OEM/GM standards Work prioritization and scheduling for all mechanics (GM/Third Party) Perform and maintain work place organization (5S). Audit operations and compile reports on customer satisfaction, overall equipment effectiveness (OEE), and Key Performance Indicators (KPI's), process improvements, cost reductions and similar "best practice" quality initiatives. Qualifications Associate's Degree in Maintenance Management or related curriculum or equivalent experience. Certification by recognized professional bodies preferred (SRMP, AFE etc.) and by one or more mobile equipment OEM (Hyster, Yale, Gator, etc.). Coursework indicating advanced professional development Minimum of 5-7 years of relevant technical experience as Facility Manager, Maintenance Supervisor, Planner/Scheduler Knowledge of integrated facility operations and systems maintenance in engineering/research or manufacturing environment, with significant responsibility for customer relations. Experience and proficiency with IWMS/CMMS in large scale, technical operations and all aspects of process design, system administration and user training and development. Administrative experience related to operations management, including budgeting, staff supervision, safety, work planning, scheduling and logistics. Education About Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at ***************************** or connect with us on Facebook, Instagram and Twitter. Nearest Major Market: St Louis
$31k-53k yearly est. 4d ago
Store Manager
Aritzia
Service manager job in Kansas City, MO
THE TEAM The mission of the Store Management Department is to lead our specialized teams to sell clothes and deliver world-class experiences. THE OPPORTUNITY Aritzia is growing, and our Store Management team is growing with it. This is a unique opportunity to be part of the team responsible for flawlessly delivering on Sales, Floor, Business, and People Management to exceed daily business goals, while leading, educating, and developing a high performing and engaged store roster. And, with people at the heart of everything you do, you will support our high-potential people to grow rewarding careers at Aritzia-while enjoying one yourself. THE ROLE As the Boutique Manager, you will: Lead the team to sell clothes, deliver world-class experiences, and build loyal client relationships Create an optimal balance of sales and service by having the right people in the right place at the right time Own or escalate details across People, Clients, Product, Space, Risk and Operations that enable an exceptional shopping experience Manage the day-to-day performance of the retail team in support of business objectives, enabling progressive career development and an incredible employee experience THE QUALIFICATIONS The Boutique Manager has: The skills and/or education that are an asset to perform in the role and the commitment to continuously learn and develop oneself and inspire growth in others A commitment to learn, apply, champion, and enrich Aritzia's Business and People Leadership principles The skills to collaborate strategically with cross-functional partners in the pursuit of shared business outcomes The ability to set clear objectives and inspire the team to reach their highest potential A dedication to quality and investing in results that add value to the business at all times A deep understanding and commitment for the industry in which we operate A great sense of style, representing Aritzia's brand, aesthetic and style fundamentals while setting trends and influencing culture THE PERKS Some of the industry-leading benefits you will receive working at Aritzia: If applicable in location: A-OK Café - Our world-class café located on-site Product Discount - Maybe you've heard of our famous product discount? You have now. Aritzia Virtual Wellness - Because your health, happiness, and safety matter - 24/7 resources to support you in your wellbeing goals, be it physical, mental, social, or financial. Aspirational Workspace - Our boutiques are specially designed to be places of beauty, creativity, and inspiration. From the product to the art to the music pumping through our top-of-the-line sound systems. It's all part of the Everyday Luxury experience you - and our clients - deserve.
$29k-50k yearly est. 4d ago
Assistant Manager - Optical
America's Best 3.9
Service manager job in Kansas City, MO
America's Best is part of National Vision, one of the largest optical retailers in the United States. The America's Best brand continues to grow, with 1000 stores and counting. Each location combines both parts of the optical equation - eyewear and eye care - into one excellent experience at a single low price. For more details about America's Best, visit AmericasBest.com (************************************** . At National Vision, we believe everyone deserves to see their best to live their best. We help people by making quality eye care and eyewear more affordable and accessible. By overseeing the daily operations of our stores, including personnel management and inventory control, our Assistant Eyeglass Managers keep customers coming back by providing a positive experience from start to finish - and keeping associates happy, too. What would you do? - The Specifics + Monitor and achieve profit, sales and performance goals (i.e. reviewing the P&L). + Optimize and oversee the eyeglass department to ensure efficiency and compliance with company's policies and operational guidelines. + Convey a commitment to providing outstanding customer service and ensure all associates do the same. + Ensure quality standards are met. Review remakes and enforce policies to ensure compliance. + Communicate with the General Manger, District Manager, and Corporate Office and provide store reporting as required. + Ensure store promotions, advertising, and visual merchandising are in place and all associates and doctors are aware of current promotions. + Supervise and motivate Opticians and CL Sales associates (in some stores the Receptionist) and ensures the timely completion of day-to-day functions. + Assist the General Manager with forecasting staffing needs, recruiting, selecting and retaining a high caliber staff. + Motivate associates to exceed performance standards. Are you the right fit? - The Suitable Talent + Optical sales experience. Supervising experience is preferred. + Proven ability to lead, coach and build associate relationships. + Sound understanding of store operations and standards for success. + Strong communication skills (both oral and written) for effective management of teams. + Exceptional customer service skills. + Strong organizational skills for planning work and continuously monitoring progress towards goals. + Ability to analyze, create, and understand financial reports. + Demonstrated ability to analyze and solve problems of varied scope. At National Vision, we reward hard work with competitive pay, bonus opportunities, and a comprehensive benefits package to support you and your family now and in the future. Our Benefits Include: + Health & Dental Insurance + 401k Retirement Savings + Flex Spending Account + Generous Paid Time Off & Company Holidays + Parental Leave + Employee Eyewear Discount + Overtime pay when applicable Focus on Professional Growth and Career Fulfillment: + Training Programs: Develop your skills and knowledge with our comprehensive training offerings. + Educational Courses: Gain access to courses that support both your personal and professional development. + Internal Promotions: We emphasize career advancement from within, so you'll have opportunities to grow with us long-term. At National Vision, you'll enjoy more than just a job - you'll have the chance to thrive in a rewarding career, surrounded by a supportive team and endless opportunities for growth. Join us today and see your future clearly! We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.
$26k-36k yearly est. 8d ago
Retail Manager-Clothing
Cargo Largo 4.0
Service manager job in Independence, MO
Cargo Largo is a dynamic, growing company. We have unmatched variety - product and roles for advancement. Our positive, friendly culture is truly world class. Pay Rate: $57k and up plus substantive and attainable bonus potential What you'll be doing Coach: Inspire & develop 16+ associate team including Sales Associates, Merchandisers & a Price Change Associate Merchandise: No planograms here; creatively build displays with your team MOD: Open/close & drive results storewide engaging with customers & associates Active: On the floor 70% of the time to support customers/team and ensure quality Resolve: Escalated customer issues via win/win approach What we want from you Guide: 2+ years of retail management experience Manage: 16+ direct reports while positively engaging associates often Maximize: Innovate and ensure departments optimally merchandised/organized Dynamic: Keep ahead of ever-changing product influx and high customer traffic Service: Role model and leader of exceptional customer experience Detail: Leverage data, e.g., sales reporting, shrink research, retail schedules Why choose us? Thriving: Store sales at $33M+ annual pace Culture: 19 of 20 employees glad to be working here; often described as family-like Synergy: Unparalleled teamwork where peers jump in to help Merit Based: Performance rewarded often in compensation and recognition Bonus: Achieved substantial $ payout every year since 2015 About Cargo Largo We're an industry leader in monetizing new, unclaimed/excess inventory for premier U.S. companies. We sell this inventory in our well-known, local retail store (10,000+ transactions/week), on-site bid sale (1,400+ bid lots/week), and online via eBay (3,300+ listings/week). We'll process over 1M unique SKUs each year arriving in 40-60 trailer loads per week. The variety is amazing ranging from consumer items (clothing, laptops, designer pursues) to commercial (rooftop air conditioners, restaurant ovens, airplane parts). We are committed to hiring the best people to provide the highest quality of service to our customers. Our associates are motivated by the dynamic, fast-paced and fun work environment. Our benefits are designed to meet the unique needs of each associate. To learn more, visit Benefits (cargolargo.com). Cargo Largo is an Equal Opportunity Employer and supports a drug-free work environment. #CargoLargo21
$57k yearly 5d ago

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Learn more about service manager jobs

Do you work as a service manager?

What are the top employers for service manager in MO?

Top 10 Service Manager companies in MO

Ernst & Young

RubinBrown

Paschal Air, Plumbing & Electric

Texas Roadhouse

Deloitte

MFA Incorporated

LightEdge Solutions

EchoStar

Goodyear

Cintas

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