Service manager jobs in Naperville, IL - 4,868 jobs
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Sr. Operations Manager
Amazon 4.7
Service manager job in Joliet, IL
Our Sr. Operations Managers responsible for all budgetary, people development and operations objectives. The Sr. Operations Managers is responsible for all aspects of operation or functions at the site. Additional responsibilities include managing and leading a team of Operations and Area Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the Fulfillment Center.
Responsibilities:
- Drives creation of quality initiatives, process change initiatives and other Lean initiatives to enable their functional area and ultimately the FC to meet and exceed business plan.
- Responsible for the overall safety, quality and performance and customer experience of either Inbound or Outbound operations.
- Will set and clarify requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments.
- Leverages the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.
- Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
- Works closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives.
Additional Job Elements:
- Lift and move totes up to 49 pounds each
- Regular bending, lifting, stretching and reaching both below the waist and above the head
- Walking in the FC and around area with great frequency; facilities are over a quarter mile in length
- Continual standing and/or walking an average of 5 miles daily
- Ability to work in construction /distribution environments that may be noisy, unlit, unheated, not air-conditioned
- Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation)
Basic Qualifications
- Bachelor's degree or equivalent, or 2+ years of equivalent experience
- Bachelor's Degree or 2+ years Amazon experience. - 7+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment. - Prior experience with performance metrics, process improvement and Lean techniques. - Prior experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and termination.
Preferred Qualifications
- Degree in Engineering, Operations or related field and MBA preferred - Experience with a contingent workforce during peak seasons - Ability to handle changing priorities and use good judgment in stressful situations - Interest in long-term career development through assignments in multiple FCs across the nation
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $121,500/year in our lowest geographic market up to $200,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************* . This position will remain posted until filled. Applicants should apply via our internal or external career site.
$121.5k-200.9k yearly 6d ago
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District Manager - Southeast Wisconsin/Northern Illinois Area
Aldi 4.3
Service manager job in Waukegan, IL
Elevate your leadership, responsibility and results-driven mindset to new heights with ALDI. After 44-weeks of training, District Managers take on the multi-million dollar responsibility of overseeing the operations of up to six stores. As a key member of our leadership team, you'll collaborate closely with store management to deliver exceptional customer service, achieve operational excellence and drive impressive sales growth. With ambitious plans to add 800 new stores by 2028, ALDI will provide you with the professional development and advancement opportunities you've been looking for.
Roles within this division cover these areas: Northern Illinois and Southeast Wisconsin
Click here to view our divisional map
Position Type: Full-Time
Starting Salary: $95,000
Signing Bonus: $5,000
Salary Increases: Year 2 $110,000 | Year 3 - $120,000 | Year 4 - $130,000
Duties and Responsibilities:
Must be able to perform duties with or without reasonable accommodation.
Consistently demonstrate the Mindsets, ALDI Acts Competencies and Professional Skills (M.A.P.) as outlined for the role.
Assesses, establishes, and implements appropriate store staffing levels with input from direct reports.
Works with direct reports to develop and implement action plans that will improve operating results.
Ensures adherence to company merchandising plans.
Plans and conducts regularly scheduled meetings with direct reports.
Assures the training, development, and performance of their team's staff to retain a motivated, professional workforce that achieves their career objectives.
Recruits and recommends qualified employees for their team's staff positions.
Approves all time-off requests for direct reports.
Establishes and communicates job responsibilities and performance expectations to their team to assure mutual understanding of desired results; resolves internal or external barriers that prohibit successful goal achievement.
Understands the overarching company strategy, as well as communicates and models the core values, of the organization to create a sense of teamwork and membership among employees.
Reviews and analyzes the competitive pricing within the district and keeps leadership informed of ALDI's competitive pricing position.
Provides product feedback to leadership, including making recommendations regarding new items to carry or those that should be discontinued.
Coordinates with direct reports in the recruitment and interviewing of applicants.
Confers with direct reports regarding the advancement of store personnel and when considering the discharge or discipline of store personnel.
Supports direct reports in conducting store meetings.
Consults with leadership on the development of their team's strategy.
Advises leadership to source external vendors for applicable services when appropriate.
Liaises with regions to ensure timely and efficient communication flow.
Consults with the business to effectively design and streamline applicable processes within the organization.
Keeps up-to-date on external best practices and relevant changes to their field/area; communicates updates to leadership.
Ensures that store personnel comply with the company's customer satisfaction guidelines.
Oversees and manages the appropriate resolution of operational customer concerns by store management.
Ensures that store management monitors store conditions, equipment, and employee performance to maintain a safe environment for employees, customers, and vendors.
Oversees and manages stores' compliance with established policies and procedures within the district, as well as applicable federal, state, and local regulations.
Oversees and manages the achievement of store payroll budgets and total loss results; ensures that results achieved are within district budget.
Review and analyzes store personnel's adherence to inventory procedures, product handling guidelines, and cash control policies and procedures to minimize losses.
Conducts store inventory counts and cash audits according to guidelines.
Manages their team by driving projects and tasks to completion through effective prioritization, work planning, resource allocation, and cross-functional collaboration.
Identifies cost-saving opportunities and potential process improvements.
Serves as the primary link between their team's staff and leadership to assure understanding of company goals, objectives, and opportunities for improvement.
Other duties as assigned.
Education and Experience:
* Bachelor's Degree in Business or related field.
Job Qualifications:
Knowledge/Skills/Abilities
Develops rapport, trust, and open communication that enhances the growth and job performance of direct reports.
Works cooperatively and collaboratively within a group.
Ability to facilitate group involvement when conducting meetings.
Develops and maintains positive relationships with internal and external parties.
Negotiation skills.
Conflict management skills.
Ability to interpret and apply company policies and procedures.
Knowledge of the products and services of the company.
Problem-solving skills.
Excellent verbal and written communication skills.
Prepares written materials to meet purpose and audience.
Ability to stay organized and multi-task in a professional and efficient manner.
Gives attention to detail and follow instructions.
Establishes goals and works toward achievement.
Knowledge of human resource management and the ability to manage store personnel relating to recruitment, selection, training, development, motivation, retention, and separation.
Travel:
Daily.
Local.
Company Car.
$95k yearly 1d ago
Senior CNC Solutions & Service Lead
Fabertec
Service manager job in Lincolnshire, IL
A rising company in CNC machinery is seeking a Senior Technical Manager to supervise engineers, improve operational standards, and ensure product quality. The ideal candidate will have at least 10 years of engineering experience and expertise in CNC machinery. This role involves both office management and site visits, with opportunities for salary progression and participation in the company's growth. Competitive salary of £50,000-£60,000 depending on experience.
#J-18808-Ljbffr
$54k-106k yearly est. 4d ago
Service Delivery Manager - Contract Manager
4iG Nyrt
Service manager job in Countryside, IL
Rheinmetall 4iG Digital Services (R4) is a joint venture between Rheinmetall, a globally leading supplier of defense and automotive products, and 4iG, Hungary's leading IT systems integrator. R4 has been founded end of 2022 with its headquarters in Budapest and the initial mission to provide project- and operations-related IT services to Rheinmetall's local subsidiaries in Hungary and worldwide. Based on business requirements and opportunities, R4 plans to progressively expand the scope of its services for internal and external customers alike. In a nutshell, R4 is like a start-up with guaranteed success. Equipped with a hands-on mentality, it significantly benefits from the support and tremendous growth of both Rheinmetall and 4iG. The designated business and solid setup offer outstanding development potentials for R4 itself but consequently also for all employees, because there will be lots of interesting jobs in an international and dynamic work environment.
In order to achieve our common goals, we count on you
Collaborate with internal divisions and customers to draft and review IT contracts, ensuring that agreements are clear, compliant, and aligned with both business objectives and operational requirements.
Define and maintain a service level agreement framework, working closely with the Service Delivery Manager, Business Relationship Manager, and Service Owners to ensure consistency and alignment across all services.
Collaborate with the Service Owner and IT Service Delivery Manager to negotiate IT contracts, ensuring that agreements reflect both strategic goals and operational realities.
Establish and maintain a project contract framework, supporting the Project Management Office in its application and ensuring contractual consistency across project initiatives.
Ensure all contracts comply with internal policies, legal standards, data protection regulations, and risk management guidelines, safeguarding the organization's interests and reputation.
Take ownership of maintaining a central, up-to-date contract repository and managing the full lifecycle of IT contracts, from creation to renewal or termination.
Translate performance metrics, SLAs, and responsibilities into clear, actionable contract terms with divisions and consumers, driving accountability and service excellence.
Identify risks, gaps, and opportunities for synergies and cost savings across both new and existing contracts, contributing to continuous improvement and financial efficiency.
Have fundamental knowledge of corporate finance and support the IT Controller in service charging activities, ensuring transparency and accuracy in cost allocation and recovery.
What you will need for successful work
Bachelor's degree in Information Technology, Computer Science, Business Administration, Law or a related field.
Strong understanding of contract law and IT-specific contractual standards, ensuring compliance and clarity in all agreements.
Proven experience in contract negotiation and lifecycle management, from drafting to renewal or termination.
Familiarity with SLAs and commercial terms in IT environments, enabling effective performance and cost management.
Solid knowledge of supplier management and vendor governance to maintain strong, accountable partnerships.
An analytical and structured working style, with the ability to identify risks, gaps, and optimization opportunities.
Excellent collaboration and communication skills to work effectively across diverse teams and stakeholders.
Familiarity with IT service and sourcing models such as ITIL, SIAM, and outsourcing frameworks.
Solid understanding of financial management within customer contracts, including pricing models, billing principles, and cost control.
Experience in budget planning, financial forecasting, and performance tracking to ensure contract profitability.
Ability to analyze financial data, identify trends or risks, and recommend corrective or preventive actions.
Good proficiency in English and in German
What we offer
Take over an important and challenging role with high visibility
Become part of the unique growth stories of Rheinmetall and 4iG, which offer outstanding development and career opportunities
Gain insight into the defense and automotive industry
Make use of the broad network with over 40.000 great colleagues at Rheinmetall and 4iG worldwide
Benefit from various professional trainings and events
Enjoy our international and flexible work environment with an official office in Budapest but up to 90% mobile work
What we are happy about
* Experience in defense / manufacturing company
$81k-119k yearly est. 5d ago
Market Service Manager
Makita U.S.A., Inc. 4.3
Service manager job in Chicago, IL
Power Up Your Career with Makita USA!!!
At Makita USA, we believe our employees are the driving force behind our success. That's why we offer a competitive and comprehensive benefits package to support your health, financial well-being, and professional growth. When you join Makita, you become part of a dynamic, innovative, and team-oriented culture that values hard work and dedication.
Makita is a worldwide leader in the professional power tool industry. Over the past 100 years, we have built a reputation for using the finest raw materials, the most advanced manufacturing equipment, and the most rigorous quality testing in the industry. Headquartered in La Mirada, CA, Makita U.S.A., with offices in Reno, NV, Wilmer, TX, and Flowery Branch, GA, has brought Makita's best-in-class engineering advantage to professional power tool users in America since 1970.
Job Summary
Under the supervision of the National Market ServiceManager, exercises independent judgment in correlation with Sales initiatives to provide sales support and quality service in a timely and accurate manner on all Makita products through various methods to Target End Users and key Makita Dealers. Responsible for managingservice initiatives in support of ongoing conversion strategies, providing after-sales service support through various methods and programs.
Salary $80,000 - $90,000 per year plus bonus potential
Essential Job Duties
To perform this job successfully, an individual must be able to perform each essential duty to satisfactory standards. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Embraces and promotes brand values while delivering customer care principles.
Works together with the Sales Team to develop and implement strategies in the marketplace that result in conversions.
Builds and maintains business relationships with Target End Users, Key Dealers, ASCs, and purchasing contacts to provide good communication and consistent follow-up resulting in quick action and attentive service.
Provides feedback to the Sales Team concerning new jobs, core products, purchase opportunities, as well as any competitive activities taking place in the assigned territory.
Professionally presents features and benefits of Makita products, providing sales support, technical PK assistance, and training to Target Users and Key Dealers.
Travels throughout the assigned territory to conduct in-person service calls regularly, including prospective customers. Communication may occur via phone, email, or text.
Displays or demonstrates products using samples or catalogs and emphasizes features and benefits.
Communicates daily with the Territory Sales Manager and weekly with the District Sales Manager; also meets weekly with the Sales Team to review strategies and discuss territory opportunities.
Prepares weekly and monthly activity reports for the assigned territory.
Presents, discusses, and understands Corporate Sales Programs.
Coordinates customer training by scheduling and assisting with demo events, shows, etc., within the assigned territory and upon management request.
Investigates customer problems and acts or alerts appropriate personnel to resolve issues promptly.
Other Duties
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. Duties, responsibilities, and activities may change at any time with or without notice.
Skills Required
Creativity & Detail Orientation - Generates creative solutions and demonstrates attention to detail.
Problem Solving - Identifies and resolves problems promptly.
Technical Skills - Continuously builds product knowledge and repair skills; shares expertise with others. Maintains general knowledge of power tools and their applications and provides product recommendations. Responds to technical inquiries and provides training as needed.
Customer Service - Responds promptly to customer needs, solicits feedback, and provides timely service and assistance.
Interpersonal Skills - Listens effectively, de-escalates customer frustrations, and provides service solutions.
Oral Communication - Speaks clearly, listens actively, and demonstrates group presentation skills.
Written Communication - Writes clearly and informatively; edits for grammar and spelling; gathers and records numerical data; reads and interprets written information.
Planning & Organizing - Prioritizes and plans work activities daily; uses time efficiently; sets goals and develops realistic action plans.
Professionalism - Reacts well under pressure, treats others with respect, and follows through on commitments.
Adaptability - Handles frequent change, delays, and unexpected events by adjusting approach as needed.
Language Skills - Reads, analyzes, and interprets technical service diagrams and repair manuals; presents information and responds to questions from managers, customers, and the public.
Computer Skills - Proficient in Microsoft Outlook, content management systems, Microsoft Excel, and Microsoft Word.
Bilingual - Spanish preferred.
Applicants must live in or near the assigned territory.
Must be able to safely operate a moving vehicle.
Supervisory Responsibility
This position does not have supervisory responsibilities.
Work Environment
This position works out of a company vehicle and makes several stops throughout the day.
Travel
Occasional travel is expected, including overnight stays.
Education and/or Experience Desired
The requirements listed below represent the knowledge, skills, and abilities required:
Bachelor's degree in business management or sales (preferred but not required).
Minimum of three years of previous management experience in sales or service.
Valid driver's license with a safe driving history.
Physical Demands
The physical demands described here are representative of those required to perform the essential job functions:
Regular use of hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
Regular standing, walking, stooping, bending, and reaching above the head.
Frequent sitting.
Occasional lifting, pushing, or pulling up to 70 pounds.
Vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Ability to ascend and descend stairs.
Continuous reach to sort miscellaneous items.
Physically and mentally able to work in environments with strict deadlines and multiple projects.
Our Benefits Include:
🔹 Health & Wellness
Medical, Dental, and Vision insurance options after 30 days of employment
Flexible spending accounts (FSA) & Health Savings Accounts (HSA)
Employee assistance program (EAP) for mental health and well-being
Paid subscription to Headspace and 5 other members of your choice
💰 Financial Security
Competitive pay & performance-based incentives
Branded company vehicle provided
401(k) retirement plan with company match
Basic Term Life insurance is 100% company paid
Long term Disability Coverage 100% company paid
Disability Coverage
Voluntary Coverage: Critical illness, accidental, hospital indemnity, whole life and supplemental life plans.
⏳Work-Life Balance
Paid time off (vacation, sick leave, and 13 paid holidays)
Employee discounts on Makita tools and accessories - because we know you love quality tools!
🚀Career Growth & Development
Training programs
Tuition reimbursement
Internal promotion opportunities
Collaborative, innovative work environment
Join Makita USA and power up your career with a company that values innovation, teamwork, and excellence!
📢 Explore Opportunities & Apply Today!
Disclaimer
This description reflects management's assessment of the job requirements at the time it was prepared. It is intended as a guideline and is not an exhaustive list. Management reserves the right to modify duties and responsibilities at any time to meet business needs.
Equal Opportunity Statement
The Company is an equal opportunity employer and makes employment decisions based on merit. Company policy prohibits discrimination based on race, color, creed, sex, religion, marital status, age, gender, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, veteran status, military service, pregnancy, childbirth or related medical condition, genetic information, medical condition, actual or perceived sexual orientation, or any other status protected by law. The Company complies with all applicable equal employment opportunity laws, including the Genetic Information Nondiscrimination Act of 2008 (GINA).
$80k-90k yearly 4d ago
Audit Senior Manager - Commercial Services
Kodiak Solutions LLC 4.1
Service manager job in Chicago, IL
Your Journey at Crowe Starts Here:
At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you're trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That's why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry.
Job Description:
Crowe is growing tremendously. We are looking for future leaders, which means a partner career path or growth opportunities. Are you up for the challenge?
About the Team:
The Audit & Assurance team at Crowe provides traditional attestation services as well as accounting and consulting on applying accounting principles. Audit & Assurance professionals demonstrate deep specialization through an understanding of the market and business challenges their clients face and a dedication to audit quality. Though Crowe has various different business units, Audit & Assurance is one of the largest practices.
Learn more about our Audit & Assurance team!
For this specific opportunity, we are seeking talented professionals for full-time or seasonal work arrangement options.
#LI-Hybrid
#LI-Onsite
We're looking for Audit Senior Managers with experience in Commercial Services industry verticals including but not limited to Food & Commodities, Metals, Supply Chain, Cannabis, Healthcare, Technology Media Telecommunications, Consumer Markets, Life Sciences, Real Estate & Construction, & Manufacturing. As an Audit Senior Manager, you will further learn to lead, gain deep industry insight, and continue to grow relationships. With access to many resources and the support of executive leadership and your team, this is what your work includes:
Responsibility of client relationships with a variety of clients to build positive relationships.
Leading multiple teams and providing performance feedback to all members of those teams when engagements end. Your feedback is valuable.
Anticipating and addressing client concerns and resolving problems as they arise.
Promoting new ideas and business solutions that result in extended services to existing clients. We encourage creativity and to grow your expertise, which could make a difference at our firm.
Continue learning the latest developments and the firm's standards and policies.
Staying on top of industry developments and their effects on client's competitive position.
Qualifications:
8+ years of recent and relevant public accounting external audit experience.
Your background should have experience in external audit working with Food & Commodities, Metals, Supply Chain, Cannabis, Healthcare, Technology Media Telecommunications, Consumer Markets, Life Sciences, Real Estate & Construction, & Manufacturing clients.
Organization, communication, technical, time management, and accounting and auditing skills as you work efficiently with clients and adequately work on multiple engagements and teams.
It is important that you interact with clients, prospects, all levels of staff, and colleagues in a professional fashion.
You will need to be able to multi-task since planning, executing, and wrapping up various engagements may have to be performed concurrently.
We require experience supervising engagement team members and instructing them on completing assigned task.
This position requires you to be a licensed CPA in your aligned home office state or being able to acquire a reciprocal one for that state.
Ability to work additional hours as needed and travel to various client sites.
We expect the candidate to uphold Crowe's values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Crowe, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $97,000.00 - $244,000.00 per year.
Our Benefits:
Your exceptional people experience starts here. At Crowe, we know that great peopleare what makes a great firm. We care about our people and offer employees a comprehensive total rewards package. Learn more about what working at Crowe can mean for you!
How You Can Grow:
We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper!
More about Crowe:
Crowe (************** is one of the largest public accounting, consulting and technology firms in the United States. Crowe uses its deep industry expertise to provide audit services to public and private entities while also helping clients reach their goals with tax, advisory, risk and performance services. Crowe is recognized by many organizations as one of the country's best places to work. Crowe serves clients worldwide as an independent member of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory services firms in more than 130 countries around the world.
Crowe LLP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Crowe LLP does not accept unsolicited candidates, referrals or resumes from any staffing agency, recruiting service, sourcing entity or any other third-party paid service at any time. Any referrals, resumes or candidates submitted to Crowe, or any employee or owner of Crowe without a pre-existing agreement signed by both parties covering the submission will be considered the property of Crowe, and free of charge.
Crowe will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws. Please visit our webpage to see notices of the various state and local Ban-the-Box laws and Fair Chance Ordinances, where applicable.
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$97k-244k yearly 2d ago
Operations Manager
Accurate Personnel
Service manager job in Elgin, IL
Job Title: Operations Manager
Pay: $90-115k
We are seeking an experienced and driven Operations Manager to oversee the daily operations of our construction and restoration business. This individual will ensure projects, people, and processes run smoothly from the office to the field. The ideal candidate is a hands-on, detail-oriented leader who thrives in a fast-paced environment. They bring a balance of strategic thinking, strong organizational skills, and people leadership - ensuring that projects are completed on time, teams are aligned, and company goals are consistently achieved.
Key Responsibilities:
Leadership & Team Development
Lead, mentor, and develop members of the Operations team, fostering accountability, collaboration, and continuous improvement across departments
Conduct regular 1:1 meetings, team meetings, and performance reviews to ensure clear communication and progress toward goals.
Recruit, onboard, and train new team members in alignment with company standards and safety protocols.
Organize quarterly team-building events to promote culture and engagement.
Operational Excellence
Oversee daily operations across Administration, Compliance, Accounts Receivable/Payable, and field support teams.
Ensure coordination between office and field teams to maintain project flow, efficiency, and quality.
Review and refine operational processes to improve scheduling, workflow, and communication between departments.
Monitor key metrics and ensure operational targets are achieved
Ensure company Core Values are consistently practiced and integrated into daily operations.
Project & Financial Oversight
Review and analyze project performance data, labor hours, and profitability metrics to drive informed decision-making.
Work closely with leadership to set realistic goals and track progress toward annual and quarterly priorities.
Review and negotiate insurance policies, subcontractor agreements, and vendor contracts to ensure adequate protection and value.
Identify cost-saving opportunities and manage operational budgets to improve margins.
Support development of fair and motivating compensation and bonus structures for field and office staff.
Compliance & Documentation
Ensure all employee files and documentation are accurate, complete, and compliant with company and regulatory requirements.
Oversee accurate and timely timecard processes to improve payroll accuracy.
Ensure incident/loss reports are filed promptly and follow-up actions are taken.
Maintain compliance with all safety standards, OSHA requirements, and industry regulations.
Continuous Improvement & Innovation
Champion the company's move toward paperless operations and improved digital workflows.
Evaluate and implement system improvements to increase operational efficiency and reduce bottlenecks.
Act as an advisor to identify and implement better methods, tools, and practices for increasing productivity and throughput.
Monitor industry trends and emerging technologies in restoration/construction to maintain a competitive edge.
Continuously seek ways to improve service quality, team performance, and operational effectiveness.
Qualifications & Skills:
Bachelor's degree in Business, Construction Management, or related field preferred.
5+ years of progressive experience in operations, project management, or administration within the construction or restoration industry.
Proven ability to manage multiple teams, projects, and priorities simultaneously.
Strong understanding of estimating, project cost control, and production workflows.
Excellent communication and interpersonal skills - able to collaborate effectively with internal teams, subcontractors, vendors, and clients.
Proficiency with Microsoft Office, project management tools, and ERP systems.
High mental acuity and problem-solving ability with a focus on accuracy, efficiency, and accountability.
Commitment to continuous learning, improvement, and operational excellence.
Core Competencies:
Strategic and critical thinker
Strong communicator and collaborator
Field-to-office operational leader
Team builder and mentor
Results and accountability-driven
Continuous improvement mindset
ABOUT ACCURATE PERSONNEL:
Accurate Personnel is here to help! As an industry-leading full-service staffing agency, we have all the tools you need to start earning that next paycheck soon. Send us your application and our team will instantly get to work on finding you the right placement to fit your needs. Accurate Personnel has been a provider of temporary job services and direct hire search for 45 years. Our expertise has allowed us to grow from a regional Chicagoland office into a nationwide search firm that services over 500 clients while never losing sight of personalized service. Apply with us today! Accurate Personnel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Salary dependent on experience.
$90k-115k yearly 4d ago
Training and Performance Manager
Insight Global
Service manager job in Chicago, IL
Required Skills & Experience
-Experience working alongside leadership standing up a new warehouse -Deliver in-person training sessions to onboard new employees, ensuring proficiency in company systems and operational processes.
- Proven experience in training, performance management, or learning and development within logistics, warehousing, or supply chain
-Regularly assess training effectiveness and recommend improvements to enhance learning outcomes and operational performance
-Train employees on Power BI usage to support KPI tracking and daily workflow optimization.
-Certify staff on system modules and provide ongoing training as enhancements and new features are introduced.
Job Description
Insight Global is seeking a highly motivated and detail-oriented Training and Performance Manager to lead the development and execution of training programs at our clients new 1 million square foot warehouse. This role is critical to ensuring the clients workforce is fully equipped to meet operational demands and deliver exceptional service in a dynamic third-party logistics (3PL) environment. He/She will be a key member of the leadership team, so they will be responsible for building and maintaining a high-performance culture through strategic training initiatives, performance analysis, and cross-functional collaboration. This candidate will work with Operations and Information Technology to understand best practices within the network and help to implement those processes globally.
$83k-114k yearly est. 3d ago
Contents Division Manager
Excel Restoration Services
Service manager job in Elk Grove Village, IL
About Us:
Excel Restoration is a leading restoration and disaster recovery company specializing in water mitigation, fire damage restoration, mold remediation, and reconstruction services. With a strong reputation for quality work and responsive service, we are committed to helping homeowners and businesses recover quickly and safely.
Position Overview
Excel Restoration is seeking an experienced Contents Division Manager to lead and scale our personal property restoration operations. This role is fully accountable for the operational, financial, and quality performance of the Contents Division-from initial site response and estimating through cleaning, storage, and final contents return. This is a leadership position for a hands-on professional who understands contents restoration at a granular level and can drive results while maintaining strict compliance, documentation, and service quality.
Key Responsibilities
I. Leadership & Operational Management
Division Ownership: Lead all aspects of the Contents Division, including assessment, inventory, packing, cleaning, storage, and return of contents.
Process Optimization: Streamline workflows and systems to improve efficiency, accuracy, and turnaround times.
Inventory & Storage Control: Maintain precise inventory control for contents vaults, storage facilities, and field equipment to ensure zero loss and maximum utilization.
Team Leadership: Manage, train, and mentor contents technicians, temporary labor, and specialty subcontractors while enforcing quality and safety standards.
Emergency Response: Support emergency and large-loss responses with rapid mobilization and effective execution.
Safety & Compliance: Enforce OSHA, IICRC, EPA, and company safety standards at all times.
II. Financial Performance & Estimating
Revenue & Margin Accountability: Direct responsibility for achieving monthly revenue and gross margin targets for the Contents Division.
Estimating & Scoping: Perform onsite inspections (fire, water, smoke, mold) and create accurate contents estimates using Xactimate
Insurance & Client Coordination: Serve as the primary point of contact for insurance adjusters and clients-negotiating scopes, defending pricing, and ensuring claim alignment.
Documentation & Reporting: Maintain thorough documentation including inventories, photos, reports, and tracking systems required for insurance and internal reporting.
Qualifications
Required Experience & Knowledge
Experience: 3-5 years of direct experience in contents restoration, contents estimating, or supervisory roles within the restoration industry.
Education: High School Diploma required; Associate or Bachelor's Degree preferred.
Estimating Software: Proven proficiency with Xactimate or similar restoration estimating platforms.
Technical Expertise: Strong understanding of contents handling, restoration techniques, hazardous materials, and insurance claim processes.
Certifications: Willingness to maintain and pursue relevant IICRC and Xactimate certifications. Leadership & Physical Requirements
Leadership Skills: Strong communication, organization, and negotiation skills with the ability to lead crews effectively.
Mobility: Valid driver's license with a clean driving record; regional travel required.
Physical Ability: Must meet medical clearance for respiratory protection and be able to: Lift and carry up to 50 lbs Work in confined spaces, on stairs, and in varied jobsite environments Adhere strictly to PPE and safety protocols
Compensation & Benefits
Competitive Salary: $80,000 to $90,000 per year + Bonus
Growth opportunities and ongoing training
Supportive team environment
Use of company vehicle and equipment
Commitment to employee development and safety
$80k-90k yearly 2d ago
Combilift Service Manager
Combilift
Service manager job in Chicago, IL
The Organisation
Combilift is the largest global manufacturer of multi-directional forklifts and an acknowledged leader in long load handling solutions, supporting our number one market in North America. Our U.S. market has doubled in size within the last three years, and our growth strategy is to double again within the next five years, expanding our strong North American team.
Combilift continually invests 7% of its revenue in research and development as part of its relentless pursuit of safer, more productive, and cost-effective ways to lift challenging loads in demanding environments. The company's commitment to new product development has cemented its reputation as a global leader in the lifting and handling industry. Since its establishment in 1998, Combilift has sold over 85,000 units across 85 countries, with manufacturing based in our 500,000 sqft purpose-built facility in Monaghan, Ireland.
What is the purpose of this role?
This role will join a successful material handling organization in North America and will play a key part in the evolving North American Service team. The role holder will also be a central senior member in the commercial expansion of Combilift in North America.
The role will involve managing field service personnel and ensuring the servicing team provide prompt and professional services to our clients across North America.
This position will be complex, challenging, and stimulating. It requires an experienced and successful material handling industry ServiceManager who is passionate and dedicated to providing excellent account management and service, and who can effectively demonstrate this to all stakeholders.
The role holder will be expected to work with a wide range of stakeholders, both internal and external-including manufacturing, aftersales, and customers-and will act as the key point of contact for many of our current and future high-profile customers.
Reporting Structure
This role reports to the President of North America, Combilift.
Responsibilities
Manage the field service personnel who perform Aftersales support including on-site installation, and technical support.
Develop workflow program methods, guidelines, and policies to facilitate efficient customer technical support.
Ensure all customer issues are satisfactorily resolved utilizing engineering, manufacturing, and other teams as needed, through resource identification and planning.
Address customer enquiries, resolve issues and obtain customer feedback proactively.
Demonstrate outstanding customer service through high quality support and integrity at the work environment.
Maintain positive and healthy relationship with various teams to ensure customer service effectiveness, and travel as necessary to resolve escalations.
Oversee the scheduling and training of field service representatives to meet objectives.
Assist in interviewing and hiring new professionals.
Proven track record in the material handling Industry.
Typically requires 3+ years of managerial experience.
$57k-95k yearly est. 2d ago
ServiceNow Delivery Lead Manager
Accenture 4.7
Service manager job in Chicago, IL
We Are:
A global professional services organization, which includes being a vital services partner to the world's major cloud providers - ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career!
The Accenture ServiceNow Business Group's platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform.
Accenture's ServiceNow practice can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale.
Learn more about ServiceNow at Accenture Here
You Are:
A ServiceNow Delivery Lead Manager responsible for the successful delivery of ServiceNow solutions and services in a client consulting environment.
* An experienced ServiceNow developer.
* You're willing to roll up your sleeves to develop in the ServiceNow platform for our clients.
* You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings.
* You are someone that is process oriented and prefers order over chaos.
* You are comfortable asking for help from peers and Subject Matter Experts
* Strong background working with Enterprise Software companies and/or Consulting companies.
The Work:
* Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes.
* Manage all aspects of project delivery and solution delivery
* Lead and manage the implementation project team
* Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports
* Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress
* Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
* Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments
* Strong background working with Enterprise Software companies and/or Consulting companies
* Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems
* As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities.
Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.
Qualification
Basic Qualifications
* Minimum 5 Years' knowledge and experience working with or implementing ServiceNow
* Minimum 3 Years' experience in JavaScript or related application development
* Completed Certification - ServiceNow Certified System Administrator (CSA)
* Minimum of 1 ServiceNow Certified Implementation Specialist (CIS) certifications
* Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience)
Bonus Points if you have
* PMP or CSM certification
* Strong interpersonal skills, customer centric attitude
* Proven team player and team builder
* Strong organizational and analytical skills
* Familiarity with SaaS deployments and its supporting architecture
* A degree or equivalent, preferably in Information Technology and a proven background in consulting and project management
* ITIL V3 or V4 Foundations Certification preferred
Professional Skill Requirements
* Proven ability to build, manage and foster a team-oriented environment
* Proven ability to work creatively and analytically in a problem-solving environment
* Desire to work in an information systems environment.
* Excellent communication (written and oral) and interpersonal skills.
* Excellent leadership and management skills.
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here.
Role Location Annual Salary Range
California $94,400 to $266,300
Cleveland $87,400 to $213,000
Colorado $94,400 to $230,000
District of Columbia $100,500 to $245,000
Illinois $87,400 to $230,000
Maryland $94,400 to $230,000
Massachusetts $94,400 to $245,000
Minnesota $94,400 to $230,000
New York/New Jersey $87,400 to $266,300
Washington $100,500 to $245,000
#LI-NA-FY25
Locations
$100.5k-245k yearly 6d ago
Service Director
HSG Laser Us 3.7
Service manager job in Addison, IL
About the Company
HSG Tech Inc. is an American Subsidiary of HSG Laser who is a fast-growing supplier in the global metal forming solution industry. We believe intelligent manufacturing changes future. Customers in 100+ countries have used and recognized our equipment and service. Please visit the web site for details about HSG: ****************
Primary Function:
Has overall responsibility for the strategic leadership and operational excellence of the service department.
Builds scalable infrastructure, implements efficient processes, and fosters a culture of continuous improvement to support long-term customer relationships and business growth.
Ensures the delivery of high-quality post-sale support through effective service request management, field service coordination, and customer satisfaction initiatives.
Primary Responsibilities:
Strategic Service Leadership
Defines and execute a long-term vision for the service organization that aligns with company goals and customer expectations.
Leads initiatives to improve service delivery, reduce equipment downtime, and enhance customer experience.
Establish and monitor service performance metrics, driving accountability and operational excellence.
Service Operations Management
Oversees the full lifecycle of service requests, ensuring timely, accurate, and professional resolution.
Directs field service teams and technical support staff, optimizing scheduling, resource allocation, and responsiveness.
Ensures compliance with warranty policies, service agreements, and industry regulations.
Customer Experience & Satisfaction
Champions a customer-centric approach across all service functions.
Implements feedback mechanisms, satisfaction surveys, and follow-up protocols to measure and improve service quality.
Serves as a senior escalation point for complex service issues and high-value customer relationships.
Secondary Responsibilities:
Process & Infrastructure Development
Designs and implements scalable service processes, workflows, and systems to support growth and efficiency.
Builds infrastructure where gaps exist, creating structure in areas of ambiguity and evolving needs.
Leads digital transformation efforts within the service department, including CRM and servicemanagement platforms.
Team Development & Leadership
Recruits, trains, and mentors a high-performing service team, fostering technical expertise and leadership capabilities.
Conducts performance evaluations, succession planning, and professional development initiatives.
Reporting & Analytics
Delivers executive-level reporting on service performance, customer satisfaction, and operational trends.
Uses data-driven insights to inform strategic decisions and continuous improvement efforts.
Cross-Functional Collaboration
Partners with engineering, sales, and product teams to ensure service readiness for new product launches and customer feedback integration.
Represents the service function in leadership meetings and strategic planning sessions.
Position Requirements:
Education & Experience
Bachelor's degree in Engineering, Business Administration, or related field desired.
Minimum 10 years of experience in service operations, with at least 5 years in a senior leadership role within an OEM manufacturing or industrial environment as a ServiceManager.
Proven experience managing technical service teams and developing service infrastructure.
Skills & Competencies
Strategic thinker with strong operational execution capabilities.
Exceptional leadership, communication, and interpersonal skills.
Proficiency in CRM, ERP, and servicemanagement platforms.
Strong analytical skills and ability to interpret complex data sets.
Deep understanding of machinery, industrial equipment, or technical service environments.
Other Requirements
Ability to travel to customer sites, manufacturing facilities, and industry events as needed.
Comfortable working in fast-paced, evolving environments and creating structure where ambiguity exists.
Demonstrated resilience and adaptability in navigating change and leading through uncertainty.
HSG is committed to ensuring equal employment opportunities to all qualified persons without regard to race (including associated hairstyles), color, religion, sex, gender identity, sexual orientation, national origin, ancestry, citizenship status, age, marital status, genetic information, military status, unfavorable discharge from military service, order of protection status, pregnancy, arrest record, disability, or any other status protected by applicable law. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
HSG participates in E-Verify and conducts pre-employment drug testing and background checks as part of our hiring process.
$88k-129k yearly est. 4d ago
Service Manager I-$1000 Signing Bonus
BH Management 4.3
Service manager job in Gurnee, IL
ServiceManager I-$1000 Signing Bonus Any additional information you require for this job can be found in the below text Make sure to read thoroughly, then apply. Type: Full Time Pay: $30.00-$33.00/hour
Property: Wood Lake Apartments
Company: BH Management
Link: Who We Are BH is a people-first multifamily owner and operator that grew from a small startup into one of the nation's largest commercial real estate companies. Founded in 1993, BH is celebrated for its simple commitment to doing business the right way and investing in its team. Today, BH manages over 100,000 units, employs over 2,800 people, owns its processes in-house, and is praised by Fortune Magazine as the “Best Workplace for Women,†“Best Workplace for Millennials,†and “Best Workplaces for Diversity.†Powered by innovation and a can-do attitude, BH improves daily, striving to construct a smarter way to live, invest, manage, and grow. BH is passionate about setting the standard in the multifamily industry. We are a welcoming band of go-getters who think big, sweat the details, and take our work (but never ourselves) too seriously. We set our sights high, own our mistakes, and turn lemons into lemonade. We are incredibly proud of where weâ€TMve come from and are ready to tackle whatâ€TMs next. Come join us! Role Overview As the ServiceManager ,youâ€TMll have a big mission. If you choose to accept it, your mission will be to coordinate the work of employees who repair and maintain buildings/facilities. Prepares work schedules, assigns work, and oversees the work product. May be involved in new construction or modification of existing properties. Performs a variety of complicated tasks. Responsible for maintaining adequate inventory of supplies for repairs and monthly maintenance budget monitoring.†Exhibits strong commitment to the service needs of the internal and external customer. Represents the company in a professional and courteous manner. As you can likely tell, 'how' things are done matters just as much as †̃whatâ€TM was done here at BH! Key Responsibilities Using independent judgment, completes maintenance employee schedules and communicates assignments to maintenance staff. Participates in the site staffing needs with the Community Manager. Assesses training needs of employees, provides input for needed training programs, coordinates and schedules appropriate training.Responsible for safety and skill training for all maintenance employees. May assist with completing written property safety audits.Responsible for daily property and grounds inspection to look for needed maintenance and liability hazards. Ensure all repairs / replacements are assigned and completed within company standards, including interior / exterior rehabilitation and construction projects. Assists with monitoring of resident satisfaction and ensures follow up on the results by property maintenance staff.Understands and complies with Occupational Safety & Health Administration (OSHA) and all other safety requirements. Knowledge of federal, state, and local code and internal policies, initiatives and systems regarding maintenance.Employs the knowledge of mechanical methods, practices, and tools in the inspection and repair of faults in a range of mechanical equipment/components. Inspects, maintains, installs, repairs, replaces, and cleans equipment. Includes sourcing and installing new equipment.Assist in ensuring that established preventive maintenance programs are implemented, followed and documented per BH program guidelines.Has a complete understanding and working knowledge of the companyâ€TMs policies and procedures, and ensures team's understanding and compliance.Responsible for the maintenance and security of all property-issued tools.Shares on-call responsibilities, including inclement weather conditions, with the maintenance team. Responds to resident request per company standards.Other duties as assigned You Have Minimum of four years of progressive maintenance and safety experience Up to 299 units in one community Advanced computer skills and industry specific technology to coordinate and help respond to resident/management requests for the property.Regularly performs manual, task-oriented work independently and prioritize tasks. Assigning tasks to team.High School diploma is a plus.Required Certifications: EPA Core, Type I-Appliances, Type II-HAVC, Certified Pool Operator Required to provide own (industry specific) hand tools. Physical Requirements/Environment:
The physical requirements described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Lifting at least 50 pounds Full range of motion with upper and lower body. Continuous movement, including, but not limited to, standing, walking, bending, stooping, crawling, and climbing stairs.Exposure to all weather conditions Operation of motor equipment/vehicle onsite, if applicable.The ability and means to travel locally, overnight, in specific regions or states via automobile and airplane may be required. Seniority Level:
Experienced
Industry:
Property Management
Employment Type:
Full-Time
Location:
Onsite Work Schedule:
Monday-Friday (work schedule may vary). Some overtime may be required, and the ability to work extended hours, including “on-call†and/or participate in a rotating “on-call†schedule as needed to meet business needs. At BH/B.HOM, we believe our strength lies in our people. We are proud to be an Equal Employment Opportunity Employer, committed to fostering a workplace where everyone feels included, valued, and heard. Our posted compensation reflects the value of talent across multiple U.S. markets and is based on job-related knowledge, skills, and experience. xevrcyc PandoLogic. Keywords: Apartment Maintenance Manager, Location: Gurnee, IL - 60031
$30-33 hourly 1d ago
Director of Meeting Services
North American Spine Society
Service manager job in Burr Ridge, IL
Starting Range: $100,000-$110,000 per year, depending on experience.
Hybrid Schedule: 2 days in office required.
/Essential Function
Primary focus includes the management of all scheduled programs, from soliciting, reviewing and
negotiating of all hotels, convention center and vendor contracts to the facilitation of meeting
logistics. Provide direct leadership and guidance to the Meeting Services Department, and
collaborates with the Education and Exhibits Departments, to plan and produce high-quality and
cost-effective educational activities in accordance with ACCME, AMA, AdvaMed, and international
guidelines where appropriate. Organizes, analyzes, and recommends locations for education and
business meetings. Assist in creating strategic marketing plans, responsible for the overall
logistical management of meetings, both educational and committee. Develops and manages activity
budgets; provides financial reporting and performance tracking.
Basic Functions and Responsibilities
1. Administer the solicitation and negotiation of all meeting-related contracts. Can delegate
specific contracts to other team members to initiate.
2. Manage meeting logistics and RFPs for all meetings, educational or committee, including but
not limited to hotel, convention center, and vendor contracts, meeting room assignment and set-up,
food and beverage, audiovisual, signage, destination management, special events, board, faculty and
staff travel, and registration.
3. Directly responsible for the overall Annual Meeting city selection, convention center and
hotel contracting. Control all logistics for the Annual Meeting provides support for the technical
exhibition.
4. Work directly in partnership procurement and contracting between NASS and other related medical
societies, as needed.
5. All duties as assigned by Executive Director and/or Associate Executive Director of Event
Services to achieve NASS goals and objectives in promoting the values and mission.
6. Delegate and assign projects to Meeting Services department staff.
7. Maintain a working knowledge of all NASS service areas and provides peer support/back-up as
needed.
8. Assists in establishing a productive relationship with members, staff, and volunteers.
9. Track meeting schedules of other spine-related societies and groups to try to prevent overlap
of events.
10. Assist in writing, proofing and editing marketing copies and supporting text.
11. Assist in establishing a productive relationship with volunteers, members, staff, as well as
contractors, site personnel (hotel and convention center) while striving to enhance the image and
reputation of NASS as a pre-eminent, high-quality medical specialty society.
12. Develop and accurately maintain historical / statistical database for all meetings assigned
and generate reports as requested.
13. Preparation of the annual and individual program budgets as assigned, monitor financial
condition of the programs for cost-effectiveness, approves all expenditures.
14. Provide feedback in developing a marketing strategy for CME activities and products. Analyze
member's past annual meeting comments, to identify improvements. Meet with internal resources
regularly to coordinate CME educational resource efforts, and to integrate marketing strategy into
overall NASS promotional plan.
15. Delegate faculty arrangements, vendor, and logistical needs to various NASS staff.
16. Write, proof, and edit marketing copy and supporting text.
17. Edit, proof, and prepare reference materials for distribution onsite.
18. Evaluate work performance of Meeting Services Department staff.
19. Update conflict calendars as required.
Minimum Education/Experience Requirements
1. Bachelor's degree required.
2. Nine years+ of meeting planning experience required.
3. CMP preferred
Supervision Received
Directly supervised and reviewed by Associated Executive Director of Event Services. Independent in
determining work methods and deadlines. Minimal supervision required. Deadlines set by Meeting
Services or Education Department, Committees or Board of Directors.
Supervision Exercised
Meeting Services Department staff
Staff and volunteers assigned to off-site programs
Relationships
Close Contact
Meeting Services Department Exhibits Department Education Department
IT Department Marketing Department
Moderate Contact
All other support teams.
Volunteer / Member Contact
1. Program committees
2. Board of Directors, President's family
3. Other collaborative partnering organizations and support personnel for assigned individual
program activities and projects.
Service Providers/Other Partners
1. Primary interface with convention center/hotel/meeting facility for all contractual items,
concessions and an effective meeting administration schedule.
Other Requirements
1. Highly developed oral, written, and interpersonal communications skills required.
2. Strong sense of commitment and the ability to handle multiple projects with overlapping and
simultaneous deadlines efficiently and effectively.
3. Creativity, resourcefulness, and problem-solving skills are a must.
4. Analytical and organizational skills required.
5. Computer literacy is essential (proficiency with Microsoft Office Suites); average to heavy
computer usage.
6. Group facilitation skills required.
7. Ability to lift boxes weighing up to 20 lbs.
8. Travel 5-10 times per year required, night and weekend work as needed.
$100k-110k yearly 16h ago
Senior Pursuits Manager
Savills North America 4.6
Service manager job in Chicago, IL
Savills is a globally recognized commercial real estate advisor that offers tailored, full-service solutions to empower businesses in making strategic real estate decisions. Within this environment, the North American Pursuits team plays a critical role in shaping how the firm competes and wins new business. By combining disciplined process, creative storytelling, and deep collaboration with our brokers, the Pursuits team has directly elevated win rates and redefined how Savills presents itself to clients.
We are seeking a Senior Pursuits Manager to add strategic depth and leadership to this high-performing team. This individual will bring the experience and judgment to independently guide pursuit strategy for a wide range of opportunities, ensuring that solutions are aligned with prospect needs and that the right mix of resources are deployed. By operating as a trusted advisor to brokers, the Senior Pursuits Manager will help craft compelling strategies, assemble integrated pursuit teams, and position Savills for success in competitive environments.
This is both a strategic and hands-on role. The right candidate will balance tactical execution with the ability to influence, coach, and lead senior professionals throughout the pursuit lifecycle. From uncovering prospect needs and shaping solutions, to guiding storylines, developing content, and preparing teams for presentations, the Senior Pursuits Manager will be accountable for ensuring pursuits are disciplined, creative, and client-focused.
ESSENTIAL DUTIES & RESPONSIBILTIES:
Diagnose prospect needs in partnership with brokers, uncovering business drivers and aligning Savills' capabilities into solutions that directly address client goals.
Assemble the right pursuit team by recommending and integrating experts across disciplines, including workplace strategy, financial consulting, project management, GIS & labor/location analytics, ESG, and others, to deliver a holistic, client-focused solution.
Drive pursuit positioning and story development, shaping the overarching narrative, coaching team members on win themes, and ensuring clarity and confidence in delivery.
Develop and evolve pursuit content throughout the lifecycle, sometimes months or more than a year, building on a consistent narrative and collaborating closely with Creative Services and pursuit colleagues to create compelling proposals, presentations, and supporting materials.
Coach and prepare pursuit teams for high-stakes presentations, ensuring consistent delivery of the story, confidence in key messaging, and alignment with client expectations.
Lead structured debriefs to capture lessons learned, provide feedback to brokers and team members, and identify opportunities to strengthen future pursuits.
Manage end-to-end deliverables for proposals, RFPs, and presentations, balancing competing priorities and deadlines while ensuring quality and alignment with win themes.
Collaborate with subject matter experts to refine pursuit library content, capturing differentiators and best practices for reuse across the business.
Streamline pursuit processes and apply best practices in strategy, storytelling, and delivery to raise quality, improve consistency, and increase win probability.
QUALIFICATIONS:
Education: Bachelor's degree.
5 - 7 years of experience in business development, marketing/communications or sales support for a professional services organization. Commercial real estate experience is required.
Extremely strong written and verbal communication skills.
Strong project management, organizational, and critical thinking skills, with demonstrated ability to work in a fast-paced, high-pressure environment.
Strong interpersonal skills, with the ability to build relationships across the organization at all levels and functions while collaborating effectively.
Proven ability to use influence to drive results, independently or as part of a team, in a fast-paced environment with limited direct authority.
Excellent written and verbal communication skills, including the ability develop and deliver presentations that synthesize complex problems and recommended solutions.
Advanced experience in Microsoft Office Suite (Microsoft Excel, Word, PowerPoint, Outlook, etc.) and familiarity with Adobe Creative Suite (InDesign, Photoshop, Illustrator).
QUALITIES & ATTRIBUTES:
Positive, proactive individual who takes initiative and follows through on projects/responsibilities.
Quick learner and highly motivated self-starter who can work with limited guidance.
Confident, compelling communicator with developed presentation skills.
Strong sense of integrity with the ability to handle sensitive issues and maintain confidentiality.
Ability to thrive in a dynamic environment.
Superior organizational skills and attention to details.
Savills values a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetic information, disability, age, veteran status, or any other protected characteristic. Savills participates in the E-Verify program.
$83k-126k yearly est. 16h ago
Operations Manager
Sabin 4.1
Service manager job in Chicago, IL
Job Title: Operations Manager
About Us:
SABIN is a design-forward, rapidly growing company specializing in acoustic and lighting solutions. Our innovative approach and commitment to design excellence drive our fast-paced environment. As demand for our products and services continues to grow, we're seeking a dynamic operational leader to join our team. This role offers solid potential for growth and development.
About Your Role at SABIN:
The Operations Manager will be responsible for connecting our manufacturing activities with our commercial activities and business needs; ensuring we have the systems in place to produce quality products on time in a safe and professional manner. Our production environment is both reliant on high levels of craft and engineering. We make our products on demand to suit the needs of the architectural projects we supply; we do not build and stock. You will optimize operations to support this business model. Sabin was founded in 2021 and is now in a period of strong growth; many processes and policies are being established for the first time-you will design and implement new processes and policies in collaboration with our talented existing team. Sabin has operational problems typical of a growing company, with the resources to solve them. In this role, you will report primarily to the CEO and secondarily to the Co-Founder. Sabin has operational problems typical of a growing company, with the resources to solve them. In this role, you will report primarily to the CEO and secondarily to the Co-Founder. You will work with the manufacturing, product development, systems and sales teams to join or lead initiatives to improve and refine our operations for improved performance and results. We need an energetic operational leader to join our effort in continuing to build this great company.
What You'll Do:
Learn and know our business: Learn the ins-and-outs of our business demands and dynamics of our B2B commercial transactions.
ERP Implementation: Contribute to the continued implementation of our ERP and MRP systems for higher efficiency, reporting, and process management.
Production Management: Partner with our manufacturing team to plan our production, scheduling work in prudent ways that best use our factory and team to ship projects out on time.
Material & Purchasing Planning: Partner with our systems team to design more automated processes to ensure that we have the materials needed to build our jobs. Manage the competing pressures of minimizing our lead-times while minimizing our inventory.
Industrial Engineering: Analyze and improve our flow of data, labor and materials, Partner with our engineering, systems and manufacturing teams to implement changes for improved results.
Industrial Engineering: Analyze and improve our flow of data, labor and materials, Partner with our engineering, systems and manufacturing teams to implement changes for improved results.
Desired Qualifications:
Educational Background:A bachelor's degree in engineering, business, or science preferred, other fields are considered.
Manufacturing experience: Direct experience in a manufacturing environment is a core requirement for this role.
Organization & Conscientiousness: Naturally organized, with the ability to be assertive about the needs of the business, while being humane and warm when advocating for the business needs.
Initiative & Collaboration: Be comfortable with SABIN's proactive approach, where we take the lead and actively move projects forward, ensuring their success.
Desired Characteristics:
Organized critical thinker: Methodical and analytical thinking are essential for this role. Your natural mindset must be rational, fact-finding and process oriented. You have the natural reflex to organize and bring order, balanced with a belief in the necessity of nimbleness.
Flexible: Willing to try out differing and opposing ideas, a plainspoken natural mediator and listener. The essence of this role is coordinating and connecting different domains. This requires moderation, deliberation, and adaptability.
Problems Solver: Comfortable with problems, understanding and defining them, and bringing them all to light. Problems are not something to ignore or shy away from but embrace and comprehend fully for solutioning.
Learner: Curious, striving. You know you don't know everything and are always learning, you believe in continuous improvement, growth, and forward-facing transformations. You expect the same from team-mates, at a rate that works for the business goals and team.
Multi-disciplinary Tendencies: We seek candidates that show a track record of versatility. This role spans different types of work, having a natural interest and experience in a variety of disciplines gives your viewpoint more credibility as a collaborator.
Comfort with complexity: A mind that enjoys games and puzzles-for project management, untangling logistics puzzles and balancing multi-domain interactions to serve our customer best.
Imaginative: This is a problem-solving role, the ability to imagine completely new solutions, new ways of working and creatively solve problems is imperative.
Positive and Proactive: Leadership by example, this role requires a hands-on individual. Someone who is proactive, takes initiative, and inspires the same in team-mates.
Team sports experience and experience in losing / hardship is a strong plus.
Our Commitment to You:
We offer competitive pay and benefits, and the space to do great work.
SABIN places the highest priority on cultivating an engaging, rewarding and collaborative workplace. We are building an inclusive and creative environment---this opportunity for creative and professional growth is vital to us.
We have high expectations for ourselves and each other, we work diligently and kindly and listen to one another.
Why Join Us?
This is a unique opportunity to join a growing, vibrant company at the forefront of design in the acoustic and lighting industry. You will have the chance to take ownership of your work and the trust to do so. Your ability to adapt, learn, and grow with us will be key to your success and ours.
To learn more about SABIN and our products, please visit SABIN.DESIGN
$51k-88k yearly est. 4d ago
Store Manager
Staples, Inc. 4.4
Service manager job in Glen Ellyn, IL
As a General Manager, you will be collaborative and inclusive in helping our customers while leading a fun, team-oriented retail culture. You'll make a visible impact as a retail leader and business professional in driving your stores community relationships, merchandise sales, technical services portfolio, print & marketing services, and business-to-business network.
Get great perks.
Bonus plans, generous paid time off, career development program, and weekly pay
Compensation based on qualifications and experience. Hiring immediately
Full medical benefits package, 401(k) with company match, and many more benefits
Associate store discount and more perks (discounts on mobile plans and other retailers, etc.)
Provide strong leadership in community, customer service, sales, and team development.
Ensure that the store culture embodies Staples values and its commitment to the community
Develop a consultative and customer centric environment for the small business customer
Empower your team to learn, grow and deliver through teaching, coaching and inspiring
Lead merchandise sales, print & marketing services and retail operations
Drive profitable sales and margin while reducing variability and improving performance YoY
Hold yourself and your team accountable for flawless execution of operational excellence
Coach every manager and supervisor to create a culture of consultative selling and total solutions
Overall leadership of running a store; additional responsibilities as needed or assigned
Essential skills and experience:
1+ year progressively responsible store management experience in a retail environment as a General/Store Manager
Store Operations experience with analysis, planning, financial acumen and driving results
Experience creating a customer centric environment and working in a consultative selling environment that provides customers a total solution
Experience developing a team in operational excellence to drive profitable YOY sales and margins
Ability to lift/move materials in the 10-50 pound range, climb ladders, stand and walk continuously
Staples does not sponsor applicants for work visas for this position
Preferred skills and experience:
Bachelor's Degree in Business or related field
Ability to engage with the community and network & support small business customers
#LI-ST1
At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
$32k-44k yearly est. Auto-Apply 2d ago
Assistant General Manager
Grace Management, Inc. 4.5
Service manager job in Chicago, IL
Inspire Wellness and Connection in Chicago!
Grace Management, Inc. is seeking an energetic and compassionate Assistant General Manager (Senior Executive Director) to support the vibrant senior living community The Hallmark in downtown Chicago. In this leadership role, you'll foster a warm, welcoming environment where residents thrive and team members feel supported, valued, and empowered.
At Grace Management, we believe
“It's not like home. It is home.”
With over 40 years of excellence and recognition as one of the nation's top senior living operators, we are committed to a people-first culture built on compassion, collaboration, and meaningful connections.
POSITION SUMMARY:
Manage daily operations of the senior living community within parameters of established policies and procedures and in keeping with the philosophy and mission of the organization. Maintain compliance with federal, state, and local regulations. Supervise and direct the work activity of department supervisors and associates. Create and maintain a high level of resident, family, and associate engagement and satisfaction.
RESPONSIBILITIES:
Prepare and enforce policies regarding duties and activities of community associates.
Ability to prepare all reports as required by management and home office.
Oversee all department supervisors and administrative personnel.
Manage the entire personnel function; recruitment, employment, performance, on-going evaluation, promotion and discharge of associates, per Grace Management procedure.
Responsibility for all financial transactions; maintain financial records, including petty cash; Participate in accounts receivable and payable functions, as defined by supervisor.
Collect (or coordinate with business office manager) all rent and service fees by designated date and ensure deposit in bank, per Grace Management procedure.
Assure confidentially of all verbal and written information pertaining to residents and associates.
Oversee the confidentiality and safe storage of current and closed resident records, associate records, and physical plant records in compliance with regulatory requirements.
Interface with accounting and personnel departments at the Grace Management Home Office to meet objectives pertaining to financial and payroll deadlines.
Assist with preparation of an annual budget and adherence within budgeted guidelines.
Assure all necessary supplies/equipment are purchased, maintained, and accounted for at all times within the community.
Oversee purchase of supplies, equipment, or services; including all vendor contracts and capital improvement requests as assigned by supervisor.
Develop, schedule, plan, and procure materials for associate in-services and meetings.
Develop relationships with a variety of community agencies that can be of benefit to community.
Develop one-on-one relationships with residents, families, and associates.
Arbitrate complaints and disputes concerning residents, family, and/or personnel.
Meet with and review and evaluate all recommendations of the community's resident council and their meetings.
Observe and enforce all sanitation, safety and infection control policies and procedures.
Maintain and oversee all community insurance programs.
Prepare and/or oversee time reporting of associates and oversee all payroll functions to ensure associates are actually paid on designated payroll dates.
Serves as the Sales Leader of the community by assuring sales and marketing objectives are achieved and maintained and occupancy goals are met; and that the community has an effective business development plan and presence in the greater community.
Coordinate details related to move-ins and move-outs.
Meet with new residents and families to explain residency agreement and process at time of move-in and ongoing if questions arise.
If applicable, work with the wellness team to assess resident functional status and social, psychological, and spiritual needs on an ongoing basis, but especially prior to move-in and after hospital stays; Assure that care plans are completed and arrange services and support to meet resident needs; Refer residents to community-based services and medical services as necessary; Implement approaches and services to maintain or enhance resident independence.
Initiate action plans and family conferences for resolving problems identified by associates, residents, or family members.
If applicable, initiate resident/family conferences when a change of service level is required; Document goals and action plans and review dates on appropriate forms.
Assure final determination on eligibility of continued residency.
Assure continuity and consistency in delivery and quality of services.
Assure state regulations are met and work closely with state oversight agencies, including review of state deficiencies and the development of plan of corrections.
Maintain high degree of resident satisfaction and evaluate resident satisfaction regularly; Implement programs and changes to enhance resident satisfaction with approval of supervisor.
Prepare weekly and monthly reports as directed by supervisor.
Assume on-call responsibilities on a rotational basis and assign on-call responsibilities to other associates on a rotational basis to ensure after-hours response to resident emergencies and physical plant problems.
Organizes, maintains, and participates in weekend Manager on Duty.
Ensure appropriate handling of on-the-job injuries as reported by associates and any incidents involving residents and visitors.
Maintain and upgrade knowledge and implementation of standards and requirements specified by federal and state laws.
Carry-out other duties as assigned by supervisor or as necessary to maintain quality and continuity of services, safety of residents, and security of premises.
Supports and participates in the resident centered activity programs.
Participates in projects or committees as assigned.
Attends all associate meetings including in-service education and associate functions, as requested by supervisor.
Assists in a variety of tasks involving residents as assigned.
KNOWLEDGE & SKILLS:
Bachelor's Degree preferred; Minimum of High School Diploma or GED equivalent and five years of relevant senior living community management experience or comparable post-high school education which may include vocational or college education; and three years of relevant senior living community management experience with proven leadership and management skills.
Meet the state specific regulatory requirements for administration of a community; including independent, assisted, and memory care.
Excellent computer skills including: Windows, Office, Word, Excel, Outlook, internet based and property management programs.
Exceptional grammatical and writing skills, proficient with email process and etiquette.
Ability to read, write, and speak English.
Ability to comprehend and apply regulations, employment and labor laws, local, state, and federal standards and requirements.
Must have the interpersonal skills to work with various levels of people, associates, and residents.
Physical requirements include bending, standing, lifting, stooping, sitting, walking, stretching, and ability to lift/carry up to 40 pounds.
Able to travel for regional meetings and other meetings as requested by supervisor.
$40k-59k yearly est. 16h ago
Assistant F&B Manager
The Peninsula Hotels 3.8
Service manager job in Chicago, IL
Working with a talented team of Food & Beverage professionals, The Peninsula Chicago is seeking a guest-focused Assistant Food & Beverage Outlet Manager.
Work for a luxury Five-Star Five-Diamond property in the heart of Michigan Avenue, Chicago.
Learn and grow within a diverse multi-outlet property.
Exceptional health benefits package and 401(k) with company match.
Key Accountabilities
Responsible for all activities of outlet, which includes staff scheduling, delegation of job tasks, monitoring and supervision of service, monitoring reservations and table assignment when applies, and ensuring managerial floor presence.
Train, mentor, motivate, supervise, and assist department manager to discipline all department employees.
Initiate and maintain friendly yet discreet and unobtrusive service in greeting, seating, and waiting on all guests.
Take, control reservations and seating of the restaurant regarding service standards and maximizing revenue.
Utilize the POS and HOTsos systems as per policies and procedure in place.
This Job Description is not inclusive of all job tasks but a guide, and tasks may be added or removed by your immediate supervisor according to changes that may occur in the working environment.
General Requirements
Minimum of 2 years leadership experience in a three-meal period in a restaurant Five-Star hotel
In depth understanding of various cuisine, wines, and pairings.
Relevant professional qualifications (eg. Hospitality, Business, Marketing)
Ability to speak English fluently, additional languages would be highly advantageous.
Benefits We Offer
10 vacation days per year
9 paid holiday days per year
5 Chicago Paid Sick Leave days per year
5 Chicago Paid Leave days per year
Complimentary employee meals
Discounted parking
Discounted and complimentary room nights at The Peninsula Hotels
50% restaurant discount
50% discount on spa services
25% discount on spa retail
80% company-paid medical, dental and vision coverage
Complimentary life insurance
Complimentary long-term disability
Retirement plan with 5% company match
We are delighted to receive your resume for further consideration. As we anticipate a large number of applications, we look forward to connecting with candidates that meet our various role qualifications. To be considered for the position, you must have work authorization in the United States. The salary range for this role is $63,000-65,000 per year.
$63k-65k yearly 4d ago
District Manager - Southeast Wisconsin/Northern Illinois Area
Aldi 4.3
Service manager job in Volo, IL
Elevate your leadership, responsibility and results-driven mindset to new heights with ALDI. After 44-weeks of training, District Managers take on the multi-million dollar responsibility of overseeing the operations of up to six stores. As a key member of our leadership team, you'll collaborate closely with store management to deliver exceptional customer service, achieve operational excellence and drive impressive sales growth. With ambitious plans to add 800 new stores by 2028, ALDI will provide you with the professional development and advancement opportunities you've been looking for.
Roles within this division cover these areas: Northern Illinois and Southeast Wisconsin
Click here to view our divisional map
Position Type: Full-Time
Starting Salary: $95,000
Signing Bonus: $5,000
Salary Increases: Year 2 $110,000 | Year 3 - $120,000 | Year 4 - $130,000
Duties and Responsibilities:
Must be able to perform duties with or without reasonable accommodation.
Consistently demonstrate the Mindsets, ALDI Acts Competencies and Professional Skills (M.A.P.) as outlined for the role.
Assesses, establishes, and implements appropriate store staffing levels with input from direct reports.
Works with direct reports to develop and implement action plans that will improve operating results.
Ensures adherence to company merchandising plans.
Plans and conducts regularly scheduled meetings with direct reports.
Assures the training, development, and performance of their team's staff to retain a motivated, professional workforce that achieves their career objectives.
Recruits and recommends qualified employees for their team's staff positions.
Approves all time-off requests for direct reports.
Establishes and communicates job responsibilities and performance expectations to their team to assure mutual understanding of desired results; resolves internal or external barriers that prohibit successful goal achievement.
Understands the overarching company strategy, as well as communicates and models the core values, of the organization to create a sense of teamwork and membership among employees.
Reviews and analyzes the competitive pricing within the district and keeps leadership informed of ALDI's competitive pricing position.
Provides product feedback to leadership, including making recommendations regarding new items to carry or those that should be discontinued.
Coordinates with direct reports in the recruitment and interviewing of applicants.
Confers with direct reports regarding the advancement of store personnel and when considering the discharge or discipline of store personnel.
Supports direct reports in conducting store meetings.
Consults with leadership on the development of their team's strategy.
Advises leadership to source external vendors for applicable services when appropriate.
Liaises with regions to ensure timely and efficient communication flow.
Consults with the business to effectively design and streamline applicable processes within the organization.
Keeps up-to-date on external best practices and relevant changes to their field/area; communicates updates to leadership.
Ensures that store personnel comply with the company's customer satisfaction guidelines.
Oversees and manages the appropriate resolution of operational customer concerns by store management.
Ensures that store management monitors store conditions, equipment, and employee performance to maintain a safe environment for employees, customers, and vendors.
Oversees and manages stores' compliance with established policies and procedures within the district, as well as applicable federal, state, and local regulations.
Oversees and manages the achievement of store payroll budgets and total loss results; ensures that results achieved are within district budget.
Review and analyzes store personnel's adherence to inventory procedures, product handling guidelines, and cash control policies and procedures to minimize losses.
Conducts store inventory counts and cash audits according to guidelines.
Manages their team by driving projects and tasks to completion through effective prioritization, work planning, resource allocation, and cross-functional collaboration.
Identifies cost-saving opportunities and potential process improvements.
Serves as the primary link between their team's staff and leadership to assure understanding of company goals, objectives, and opportunities for improvement.
Other duties as assigned.
Education and Experience:
* Bachelor's Degree in Business or related field.
Job Qualifications:
Knowledge/Skills/Abilities
Develops rapport, trust, and open communication that enhances the growth and job performance of direct reports.
Works cooperatively and collaboratively within a group.
Ability to facilitate group involvement when conducting meetings.
Develops and maintains positive relationships with internal and external parties.
Negotiation skills.
Conflict management skills.
Ability to interpret and apply company policies and procedures.
Knowledge of the products and services of the company.
Problem-solving skills.
Excellent verbal and written communication skills.
Prepares written materials to meet purpose and audience.
Ability to stay organized and multi-task in a professional and efficient manner.
Gives attention to detail and follow instructions.
Establishes goals and works toward achievement.
Knowledge of human resource management and the ability to manage store personnel relating to recruitment, selection, training, development, motivation, retention, and separation.
Travel:
Daily.
Local.
Company Car.
How much does a service manager earn in Naperville, IL?
The average service manager in Naperville, IL earns between $46,000 and $118,000 annually. This compares to the national average service manager range of $47,000 to $116,000.
Average service manager salary in Naperville, IL
$73,000
What are the biggest employers of Service Managers in Naperville, IL?
The biggest employers of Service Managers in Naperville, IL are: