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Service manager jobs in North Carolina

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  • Route Service Manager - UniFirst

    Unifirst 4.6company rating

    Service manager job in Durham, NC

    Route Service Manager UniFirst seeking a Route Service Manager to join our team! The Route Service Manager will recruit and lead a team of Route Service Supervisors and Route Service Representatives who deliver to multiple customers per day - ranging from small family owned businesses to major corporate locations. The ideal candidate will drive customer satisfaction, account growth, and profitability for their location. What's in it for you? Training: Our Team Partners get quality skills training designed to enhance their performance and assist them with their career potential and advancement. Career Mobility: You may quickly find yourself on the fast-track to success. We are a rapidly growing company offering significant avenues for personal development and growth. The Route Service Manager role can lead to many other leadership opportunities in our Plants and across the organization. Culture: Our family culture is what makes UniFirst an organization that stands out from the rest. Did we mention no nights or weekends? Diversity: At UniFirst, you'll find an environment packed with different cultures, personalities, and backgrounds because we believe it takes many kinds of people to make us successful. What you'll be doing: Oversee the recruiting, training, and development of a team of Route Service Representatives and Route Service Supervisors Build strong relationships with your customers and elevate your team's level of achievement in customer satisfaction Collaborate closely with location management team to provide the best customer service and product programs Negotiate customer contract renewals Qualifications What we're looking for: An individual who is business savvy and enjoys figuring out innovative ways to help increase profit and grow the customer satisfaction within their UniFirst Location A results-driven, relationship manager who isn't afraid to roll up their sleeves and help the team and most importantly, the customer Someone who will enjoy working with your own team of Route Service Representatives and Route Service Supervisors that need your help and support as they develop in their own role Individuals who drive their personal vehicles for business purposes will be required to comply with minimum auto insurance requirements per UniFirst's standards. High School Diploma or GED - bachelor's degree preferred. Prior customer service experience Ability problem solve and handle a variety customer service situations Ability to negotiate, train, coach and lead a team Strong computer proficiency (MS Office) Excellent verbal & written communication skills 21 years of age Valid non-commercial driver's license in the state of residence Must meet pre-employment DOT physical requirements Physically capable of lifting up to 50 pounds Benefits & Perks 401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses About UniFirst The fabric of UniFirst is woven from its very unique family culture where our Team Partners enjoy a small company feel while taking advantage of the resources and stability that come with being a 1.5-billion-dollar organization. UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 13,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine's “Best Companies to Sell For” list and recognized on Forbes magazine's “Platinum 400 - Best Big Companies” list. As an 80-year old company focused on annual growth, there's never been a better time to join our team. There's a lot to love about UniFirst, where you come first. UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws
    $40k-55k yearly est. 2d ago
  • Merchandise Area Manager

    Carowinds 4.2company rating

    Service manager job in Marvin, NC

    Responsible for managing the operation of the retail departments to maximize business results, monitor inventory and adapt to consumer buying behavior. This position supervises the performance of seasonal managers and associates to ensure all retail locations maintain the highest quality presentation, drive sales growth and deliver exceptional guest service with a goal for constant improvement. High levels of self-motivation, leadership and development, initiative, multi-tasking and time management are essential. Benefits: 3 weeks paid vacation (6 sick days, 8 paid holidays) Several medical coverage options to fit your needs best 401K match FREE entry to ALL our parks and water parks! Perks: Complimentary tickets for friends and family Discounts on food and park merchandise Full-time and part-time employee events and gatherings Responsibilities: Manages the planning, coordinating and implementing of some or all retail operations of the Park, ensuring compliance with all applicable policies, procedures, regulations and standards of quality and safety. Positively develops all Park associates and promotes division goals on a daily basis. Must be self-motivated, driven and have excellent initiative. Supervises seasonal staff, including instructing, assigning, reviewing and planning work of others, maintaining high standards, coordinating activities, hiring and placement, acting on associates problems, recommending and approving associate promotions, transfers, scheduling and discipline and recommending discharge. Encourages a safe, respectful and pleasant work environment. Focuses on coaching and developing a team for long term to increase overall associate retention. Develops, implements and evaluates quality assurance measures. Maintains the highest retail location standards and relocates and/or purchases products as needed to increase profitability. Creates and teaches visual display techniques following established and frequently trend driven visual presentation guidelines. Coordinates and oversees locations set-up before Park opening, including counting in received products, moving fixtures and products, visual merchandising and coordinating product programs. Recognizes and quickly reacts to current retail trends. Reviews department policies and procedures on a continuous basis, making specific recommendations to improve service and efficiency. Achieves financial goals through preparation and adherence to labor and revenue budgets and multiple expense accounts for all retail locations in the Park. Prepares monthly and quarterly financial and inventory reprojections, monitors and adjusts expenditures as needed. Creates, receives and reviews various records and reports including expenses, revenue, cash variance, labor dollars and hours, hiring levels, purchase orders, sales, schedules and inspection reports. Formulates, submits and implements pricing strategies by reviewing sales and revenue performance; determining additional needed sales promotions and closely monitoring inventory levels, product turnover and profit margin. Interacts and communicates with various groups and individuals such as immediate supervisor, other Park managers and staff, subordinates, consultants, counterparts etc. Prepares and delivers regular professional quality presentations to review past performance and deliver planned strategy for the future. Adheres to and enforces all Carowinds policies and procedures, including safety, appearance, attendance and EEO policies, and demonstrates a commitment to guest service in all aspects of employment. Other duties as may be assigned. Qualifications: 3 to 5 years related experience in large scale retail operations management. Amusement park, or similar operational experience, preferred. Ability to pass a mandatory or random drug test, per Company policy, unless prohibited by federal, state or provincial law. Ability to pass a background check, which may include, but is not limited to, criminal, DMV, previous employment, education, and personal references, per Company policy, unless prohibited by federal, state, or provincial law. Excels in a fast paced changing environment. Understanding of federal, state and local labor laws. Knowledge of related accounting procedures, profit/loss statements, general ledger, and point of sales systems. Proven leadership skills and experience managing continuous process improvement with the ability to think outside the box and challenge the status quo. Proficient in Microsoft Word, Excel, PowerPoint, Outlook. Must be able to work a flexible schedule including most weekends and often holidays.
    $35k-54k yearly est. Auto-Apply 10h ago
  • Roofing and Sheet Metal Service Manager

    Tri-State/Service Roofing & Sheet Metal Group 4.5company rating

    Service manager job in Wilmington, NC

    Are you an experienced commercial roofing and sheet metal professional with a drive to solve problems for building owners? Established in 1923, Tri-State/Service Roofing & Sheet Metal Group has been working, building, and growing -- providing needed services to commercial, industrial, and institutional clients for 102 years. Our Wilmington, NC division of Service Roofing & Sheet Metal Company has an excellent career opportunity for a Roofing and Sheet Metal Service Manager. Join our team as the newest member in a talented and capable group of specialty construction professionals. Ideal Candidate 3+ years of experience in commercial roofing and sheet metal service Knowledge of commercial roofing systems such as TPO, EPDM, PVC, SBS, BUR and SSMR Well-versed in maintenance and repair of all commercial roofing systems A good work ethic with a drive for quality results Excellent decision-making and communication skills Responsibilities Oversee service orders from initial customer service request to writing work orders, preparing estimates, and completing labor/material posting, job reports, and billing Develop and grow service business, maintaining customer base and increasing market share with new customers Sell repair, maintenance, and re-roofing services Recommend and sell roofing maintenance plans Maintain communication with customers and ensure customer satisfaction Manage and mentor service technicians Oversee training of service technicians Responsible for ongoing safety training and adherence to safety policy of service crews Monitor quality and expediency of work Compensation Top pay commensurate with experience Company-funded retirement plan Bonus opportunity Health insurance Paid vacation and holidays Access to company vehicle The Tri-State/Service Group encourages military veterans to apply. We are an equal opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, national origin, age, disability, or any other characteristic protected by law.
    $57k-80k yearly est. 4d ago
  • Commercial Construction Services Manager

    Leeds Professional Resources 4.3company rating

    Service manager job in Matthews, NC

    Leeds Professional Resources is seeking an experienced and customer-focused Commercial Construction Services Manager to join a growing team in Matthews, NC. This role will serve as the primary liaison between clients and our plumbing operations team, ensuring client satisfaction, managing service contracts, and coordinating commercial plumbing projects from inception to completion. The ideal candidate has a strong background in mechanical contracting, excellent communication skills, and the ability to build and maintain long-term client relationships. Responsibilities Act as the main point of contact for commercial plumbing clients, providing exceptional customer service and timely responses. Manage and develop client relationships to increase repeat business and long-term partnerships. Oversee commercial plumbing service agreements, including renewals, proposals, and contract management. Work closely with project managers, field supervisors, and technicians to ensure projects and service calls are completed to client expectations. Coordinate scheduling, budgeting, and resource allocation for plumbing services. Conduct site visits, attend client meetings, and provide technical support as needed. Track and report on client satisfaction, project progress, and service performance. Identify opportunities for additional services and support sales efforts to grow the plumbing division. Ensure compliance with company safety standards, local codes, and industry best practices. Qualifications Bachelor's degree in Construction Management, Business Administration, Mechanical Engineering, or related field preferred (or equivalent work experience). 2+ years of experience in commercial plumbing, mechanical contracting, or a client services/management role within the construction or facilities industry. Strong knowledge of plumbing systems, codes, and service operations. Excellent communication, negotiation, and relationship management skills.
    $38k-50k yearly est. 1d ago
  • Quality Processes and Methods Manager

    The Lane Construction Corporation 3.9company rating

    Service manager job in Charlotte, NC

    Lane Construction is one of America's leading construction companies, specializing in large, complex civil infrastructure. For 135 years, it has contributed to the development of the country's transportation systems including the Interstate Highway System and a vast network of roads, bridges, airports, metros, and railways. Lane specializes in mobility, tunneling, and water resources to address sustainable development and climate change adaptation challenges. Responsibilities Develops and deploys Lane's Quality Control Model, ensuring consistency across projects and alignment with corporate standards. Collaborates with project teams to align execution methods, documentation, and inspection practices with Lane's corporate QMS procedures. Develops and maintains standard Inspection and Test Plans (ITPs), checklists, and process workflows for common construction activities. Leads the digitalization of quality workflows, including NCR tracking, inspection reporting, and performance dashboards. Coordinates with IT and QHSE Systems teams to enhance data integration and reporting capabilities within digital platforms. Conducts periodic reviews and process audits to evaluate QMS implementation effectiveness and identifies improvement opportunities. Develops and delivers training and guidance materials to project teams on quality processes, documentation standards, and tools. Serves as a key liaison between project quality personnel and corporate leadership, facilitating knowledge sharing and best practice dissemination. Supervises Quality Engineers responsible for QMS deployment, system support, and process improvement initiatives. Supports proposal and preconstruction efforts by advising on project-specific quality control approaches and resource needs. Supports continuous improvement through root cause analysis and the standardization of corrective and preventive actions. Maintains libraries of standardized forms, workflows, and training materials to ensure efficient access and consistent use across projects. Travels as needed to project sites. Performs other duties as assigned. Requirements Bachelor's Degree 8 years of progressive experience in construction quality management, process improvement, or QMS implementation. Experience leading or implementing digital quality management tools. Requirements Lane Construction offers a comprehensive benefits package with an excellent opportunity to grow and be part of one of the most respected names in the construction industry. Lane is an Equal Opportunity Employer.
    $67k-95k yearly est. 1d ago
  • SAP Finance Service Delivery Manager

    Hcltech

    Service manager job in Raleigh, NC

    HCLTech is looking for a highly talented and self- motivated SAP Finance Service Delivery Manager to join it in advancing the technological world through innovation and creativity. Job Title: SAP FICO Service Delivery Manager Job ID: 2799172 Position Type: Full-time Location: Raleigh, NC Qualifications & Skills: 12-15 years in SAP project/program management, with strong SAP HANA expertise in ASM Engagements Background from SAP Functional - SAP FICO or Logistic understand E2E business processes Experience in AMS, outsourcing, and well versed with ASM reporting like Metrics and KPI ITIL certified; strong leadership, communication, and customer management skills. Proven ability to work in global, virtual teams and drive customer success. Key Responsibilities: Should be able to involve customer in technical discussion and drive E2E from idea generation to execution and sign off. Well versed with ASM reporting and complete understanding of AMS Reporting Plan and execute Operations of customers into the AMS service and Managing Projects/Programs Drive the customer engagement end-to-end including budget responsibility, customer expectations, delivery team success, reporting and invoicing Lead the involved delivery units and make the sure transition is done in budget, time and quality Development & Implementation of quality plans for AMS customers and delivery partners Escalation Management - De-escalate critical customer situations SDM to drive Projects and Application Support & Maintenance portfolio - SAP, Custom Apps, SaaS and Mobility portfolio for an utility customer Good understanding of SAP's strategy, products, services and organizational structure Support pipeline generation, qualification, opportunity management and Deal closure Be a coach to other team members Overall responsible for end-to-end management of projects / Services in the span of control. Pay and Benefits Pay Range Minimum: $88,000 base per year Pay Range Maximum: $180,400 base per year HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to ****************** for investigation. A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year How You'll Grow At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.
    $88k-180.4k yearly 1d ago
  • LTSS Service Care Manager (RN)

    Pyramid Consulting, Inc. 4.1company rating

    Service manager job in Greensboro, NC

    Immediate need for a talented LTSS Service Care Manager (RN). This is a 06+months contract opportunity with long-term potential and is located in Greensboro, NC (Onsite). Please review the job description below and contact me ASAP if you are interested. Job ID:25-92297 Pay Range: $36 - $39/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: Notes: Remote 1-2 admin days a week In person visits 3-4 days a week in field Case load daily 2-3 a day Travel time will be within .5-2.75 hr one way radius from home residence for face to face mbr visits, mileage and lodging (if needed) is reimbursed. RN Required Once a quarter the candidate will be asked to come in for a team meeting/training session Managing a case load for healthcare members with LTSS (Long Term Support/Services) needs. Monthly and quarterly member contact and will include 80% travel. Remote role. Will require a driver's license. Member assessments and notes. Complete assessments with members, caregivers, or providers to obtain information regarding client status, support system, and need for services for care plan development. Monitor delivery of services and follow-up with members, caregivers, or provider s through in person visits and telephonic contact Authorize and coordinate referral for services. Ensure provider services are delivered without gaps and identify functional deficiencies in plans of care. Assist in coordinating the development of informal or voluntary services to integrate into the member care plan Collaborate with discharge planners, physicians, and other parties to ensure appropriate discharge plan, care plan, and coordination of acute care and long-term care services! Assist member with filing and resolving complaints and appeals. Additional staff needed due to business fluctuation Virtual team meetings - CAMERAS ON Key Requirements and Technology Experience: Key Skills;“Case Management”, “Long Term Care”, "Field Visits", "Registered Nurse". Registered Nurse License and 2+ years of physical health care management experience. 4-6+ years of physical health care management experience preferred. Hospital CM, Home health, discharge planning, or long-term care experience preferred. Required: Bachelor's . Certifications: Valid driver's license . Home health experience . Disqualifiers: No Psych experience such as counseling (must have bedside case management hospital physical as well) no Right out of nursing school. No Nursing homes. No rehab. Additional qualities to look for: Virtual, All Microsoft office, Experience with electronic medical health records. RN (Physical hospital Health, Care Management, Utilization Mgt, Home Health - all and/or background) Microsoft office Bedside care management Our client is a leading Healthcare Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.
    $36-39 hourly 1d ago
  • RETAIL DISTRICT MANAGER UNASSIGNED in ASHEVILLE, NC

    Dollar General 4.4company rating

    Service manager job in Asheville, NC

    Work Where You Matter At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive. Company Overview Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day. by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Learn more about Dollar General at ************************************ Job Details GENERAL SUMMARY: Plan and lead the activities of all stores within the assigned area of operation, including full profit and loss responsibility, while acting within the scope of company objectives and policies to accomplish divisional and regional goals. DUTIES and ESSENTIAL JOB FUNCTIONS: Lead store teams by ensuring: A culture that fosters Dollar General's mission and values. Fair administration of human resources policies & practices. Superior customer service through fun, friendly stores. Area annual sales growth that meets or exceeds company targets through quality orders and efficient flow processes. All tools are effectively utilized in each store and market resulting in superior inventory presentation and management. Effective planning & execution of company objectives. Maximization of performance & productivity through a commitment to sensible store scheduling. Total development of human capital through proactive recruitment, selection and education of employees and customers. Protection of company assets through loss prevention and expense efficiencies. Identify and develop new business opportunities within operational area (i.e., distribution flow improvements, merchandising display efforts, store growth and real estate site selection, recruiting strategy, training and development priorities, employee Relations, customer service, systems implementation, etc.). Consistent and effective communication of divisional and regional priorities to store teams. Qualifications KNOWLEDGE and SKILLS: Demonstrated results-oriented leadership including the ability to model total development and serve as a steward of Dollar General's mission and values. Demonstrated record of achieving performance goals and objectives. Financial analysis skills sufficient to interpret operating statements and other financial reporting data, manage budgets, and control inventory. Demonstrated ability to produce desired results by leveraging resources, maintaining tough expense control, managing merchandise effectively, and defining and communicating clear expectations. Demonstrated ability to manage multiple tasks in a fast-paced environment while demonstrating flexibility and adaptability. Demonstrated strong interpersonal and leadership skills including a willingness to consistently provide superior customer service, the ability to react appropriately under pressure, and the ability to apply good judgment in ambiguous situations. Demonstrated ability to effectively work in collaboration with team to achieve objectives in a participative management style. WORK EXPERIENCE and/or EDUCATION: Four+ years retail management experience with progressively more responsibility, managing multi-unit operations in retail, grocery or convenience store operations with full P&L responsibility. Bachelor's degree preferred. "Big-box" retail management and/or equivalent education and experience combination will be considered. COMPETENCIES: Drives results by identifying opportunities to improve performance. Works efficiently by planning and organizing work to achieve goals and objectives. Focuses on customers by anticipating customer need, overcoming obstacles, and continually striving to improve customer satisfaction. Applies effective analytical skills by integrating complex information, while balancing tactical and strategic initiatives. Provides effective leadership by maintaining an environment that promotes teamwork and maximizes individual potential. Communicates effectively by providing clear and timely communication and demonstrating effective listening skills. Demonstrates adaptability by adjusting to changing business priorities. Note: This position requires weekly travel in a company-provided vehicle with limited overnight stays; a current driver's license and acceptable driving history is required. #CC#
    $79k-108k yearly est. 4d ago
  • Managed Print Service Manager

    Revolution Technologies

    Service manager job in Salisbury, NC

    *** W-2 Only *** *** No C2C *** We are seeking a Site Operations Manager - Printers to oversee day-to-day operations and ensure outstanding customer satisfaction for managed print and technology services. This position is ideal for a hands-on professional with strong communication skills, technical awareness, and a passion for improving service delivery performance. Key Responsibilities: Manage and execute services defined in the customer's Statement of Work (SOW), including hardware, consumables, device changes, asset tracking, inventory, and reporting. Act as the primary liaison between the customer's end users, IT/support teams, subcontractors, and operations resources. Monitor service delivery performance against SLAs and KPIs, escalating issues and driving continuous improvement. Develop and maintain operational documentation, such as procedures, escalation processes, and asset management guidelines. Participate in regular customer and stakeholder meetings to review performance and action items. Support or lead deployments, installations, and pilot activities for managed print or technology solutions. Identify cost-saving opportunities, streamline operations, and enhance customer experience. Ensure compliance with customer and company policies, managing issue resolution as needed. Qualifications: Associate degree or higher in Business, IT, Engineering, or related field-or equivalent work experience. 4-6 years of relevant operations or managed services experience supporting enterprise customers. Strong customer focus with excellent communication and relationship-building skills. Analytical mindset with experience in reporting, metrics, and process improvement. Technical understanding of drivers, print servers, networking, or firmware/security updates preferred. Familiarity with ITSM/ITIL frameworks is a plus.
    $55k-92k yearly est. 5d ago
  • General Manager, Charlotte

    Craftwork

    Service manager job in Charlotte, NC

    Craftwork is redefining the home painting industry with a premium, tech-enabled model built for customers and the crews who serve them. After building Charlotte into our flagship market over the last two years, we're hiring our first General Manager to take full ownership of Charlotte's growth, operations, and profitability, while helping to build the blueprint for future markets. As General Manager, you'll own the entire market P&L and lead all local functions including sales, marketing, operations, and customer success with full support from Craftwork HQ, but with the autonomy of an entrepreneur. This is a rare opportunity to build and run a high-growth service business end-to-end, backed by strong systems, technology, and an elite team. COMPENSATION & BENEFITS • $100-$120k base salary + performance bonus + equity • Full-time role with health benefits and weekly pay • Training and professional development opportunities • Long-term upside as we scale into new markets RESPONSIBILITIES AND DUTIES Financial Performance Manage the financial health of the market from day one including pricing, crew utilization, project performance, and profitability. Use data to make decisions that keep the market healthy and growing. Sales & Marketing Lead the development and execution of local partnerships, sales and marketing campaigns, and referral programs that drive revenue growth. Nurture sales leads, call customers, and conduct in-person estimating activities, as needed. Operations Track and manage critical performance metrics across all projects, while ensuring that each painting project is executed to Craftwork's quality standards. Solve on-the-ground problems in real time with crews and customers, rolling up your sleeves where ever needed, while establishing repeatable systems that help us to scale. Customer Success Lead every customer interaction with empathy, and regularly capture feedback that turns into weekly action. Actively encourage satisfied customers to become our loudest advocates. Team Leadership Build a high-performance team with clear standards and accountability, including the recruitment, hiring, training, and management of front-line painters and project leads. Create a culture of momentum, ownership, and care for the craft. QUALIFICATIONS Leadership & Execution 4+ years in high-accountability operational or general management roles. Proven ability to hire, train, and lead high-performing teams. You have an ownership mentality, are comfortable making decisions with imperfect information and rolling up your sleeves. Operational Excellence Experience running or scaling a business, service line, territory, or field operation. Skilled in using data, judgement, and operational cadence to drive financial results. Track record of solving operational problems under pressure. Customer & Team Focus Strong communicator across all levels including customers, field crews, and executives. Deep care for quality, people, and delivering an exceptional customer experience. Spanish proficiency is a significant plus. CRAFTWORK OPERATING CULTURE Alignment with our operating culture and behaviors is essential to being successful in this role. Create Unforgettable Experiences: we set a new standard in every interaction, because great service isn't enough. We craft moments of delight that turn customers into ambassadors. Sweat the Small Stuff: we believe every detail matters in everything we do, because precision creates extraordinary results. Every stroke, every pixel, every moment matters. Build Together: we rely on each other to achieve success as one team, because we can't do it alone. We share the pain, the joy, and the ideas that push us forward. Hustle With Purpose: we move with speed and intention, because effort without focus wastes potential. We act quickly and decisively.
    $100k-120k yearly 5d ago
  • District Manager

    Visionaire Partners 4.1company rating

    Service manager job in Wilmington, NC

    District Manager (Wilmington, NC) We're partnering with a nationally recognized retail organization that's growing fast and looking for a District Manager to take the wheel. If you thrive on coaching teams, driving sales, and keeping operations humming across multiple stores-this could be your next big move. What You'll Do: Lead, motivate, and develop a team of store managers to deliver exceptional customer experiences and strong financial results. Conduct daily store visits to assess performance, identify opportunities, and support training, staffing, and operational excellence. Implement and maintain merchandising standards, ensuring each location reflects the brand's look, feel, and energy. Analyze sales trends, market conditions, and performance data to shape strategies that boost growth and profitability. Manage inventory levels, minimize shrink, and uphold loss prevention initiatives. Drive community engagement by identifying and participating in local events that align with brand values. Partner with real estate and operations teams on store openings, remodels, and market expansion opportunities. What's in It for You: This is a direct-hire role based in the Wilmington, NC area, offering an incredible mix of benefits and culture-think car allowance, bonus potential, equity, 401(k) match, unlimited PTO, paid parental leave, and flexible work time. You'll also join a company that values autonomy, creativity, and results (not micromanagement). What You Bring: 5+ years of progressive retail position, including 3+ as a District Manager and small box experience. Proven track record of coaching, developing talent, and leading high-performing teams. Strong business acumen with experience in budgeting, analysis, and operational planning. Polished communicator with the ability to influence leaders across levels. Proficiency in Microsoft Office and comfort with data-driven decisions. Valid driver's license and willingness to travel to stores daily and usually do one overnight a week. Ready to make a measurable impact with a thriving retail brand-without all the corporate red tape? Let's talk.
    $82k-111k yearly est. 1d ago
  • General Manager

    Specialized Recruiting Group-Charlotte, Nc

    Service manager job in Charlotte, NC

    Our client, a growing and reputable custom cabinet manufacturer, is seeking an experienced General Manager to lead daily operations and drive the next level of performance, efficiency, and profitability. This individual will oversee all aspects of the business-including production, sales support, installation scheduling, purchasing, customer service, and team leadership. This is a hands-on leadership role for someone who understands the cabinet or millwork industry and thrives in an environment where they can make meaningful operational improvements. Position Overview The General Manager will be responsible for ensuring the business meets production goals, maintains strong customer satisfaction, and operates efficiently and profitably. The ideal candidate brings both manufacturing operations expertise and strong leadership skills, with the ability to streamline processes, develop teams, and manage the full lifecycle of custom cabinet projects. Key Responsibilities Operational Leadership Oversee day-to-day operations including production, scheduling, installation coordination, purchasing, logistics, and service. Develop and implement operational processes to improve efficiency, quality, and on-time delivery. Maintain production flow and ensure projects meet design specifications, deadlines, and budget targets. Team Management Lead and mentor a team spanning production, shop personnel, administrative staff, and field teams. Build a culture of accountability, communication, and continuous improvement. Manage staffing levels, performance reviews, training, and hiring needs. Financial & Business Management Manage budgets, job costing, production metrics, and P&L performance for a ~$3M operation. Identify cost-saving opportunities and optimize purchasing, inventory, and workflow. Evaluate financial reports, KPIs, and production data to make informed decisions. Customer & Project Oversight Collaborate with designers, builders, and homeowners to ensure customer satisfaction throughout the project lifecycle. Oversee scheduling and coordination of field installations and service work. Resolve customer issues quickly and professionally. Quality & Safety Ensure products meet quality standards, design specifications, and company expectations. Enforce safety protocols, maintain compliance, and ensure a clean and organized facility. Qualifications 5+ years of leadership or general management experience in cabinets, millwork, carpentry manufacturing, construction operations, or a related field. Strong understanding of custom cabinet production, woodworking processes, materials, and shop workflow. Proven experience managing operations, production teams, and end-to-end project execution. Solid financial acumen-comfortable with budgets, job costing, forecasting, and operational KPIs. Excellent communication, leadership, and problem-solving skills. Ability to thrive in a hands-on, fast-paced small-business environment. Computer proficiency (ERP/MRP systems, scheduling tools, MS Office). What This Opportunity Offers Leadership of a well-established ~$3M business with room for growth Direct influence on operational improvements and business expansion A stable, team-oriented work environment Competitive compensation and benefits (customize as needed) How to Apply If you are an experienced operations leader with a passion for building high-quality products and running a smooth, efficient manufacturing operation, we'd love to connect with you. Apply today or reach out for more information!
    $44k-83k yearly est. 2d ago
  • Culinary Services Director

    Healthcare Services Group 4.0company rating

    Service manager job in Yanceyville, NC

    Role: Food Service Director / Dining Services Director / Dining Services Manager / Dining Account Manager / Dining Services Department Manager Join Healthcare Services Group (HCSG) as a Food Service Director, leading the dining department at a long-term care facility. At HCSG, we are passionate about positively impacting the communities we serve. If you share our commitment to excellence and enhancing customer and resident experiences, join us and make a difference! What We Offer Comprehensive Benefits Package - Medical, Dental, and Vision Free Telemedicine Services on Day 1* Paid Holidays & Vacation 401 (k) Get paid when you need it with PNC EarnedIt Financial Wellness Support from PNC Workplace Banking Free Prescription Discount Program Employee Assistance Programs Training & Development Opportunities Employee Recognition Programs Employee Stock Purchase Plan Nationwide Transfer Opportunities *Not available in AR. Responsibilities The Department Manager oversees the food service program at a single site, ensuring high food quality standards, inventory management, food safety, and customer service. This role requires adherence to facility menus, federal, state, and local regulations, and HCSG policies to consistently provide quality dining services. Lead and support the food service team to meet quality and safety standards. Maintain accurate records of income, expenditures, food supplies, personnel, and equipment while using HCSG computer software.. Conduct staff training, quality control, and in-service sessions; perform roles of dietary aide, cook, and dishwasher as needed. Communicate directives from client managers, building occupants, and administrators to HCSG staff effectively. Use protective gear, ensure safe mixing and use of cleaning solutions, and report equipment needs or malfunctions promptly. Follow infection control, universal precautions, and handwashing procedures to maintain a sanitary environment. Maintain consistent attendance, punctuality, and timely completion of tasks. Represent HCSG positively through courteous and cooperative interactions with supervisors, co-workers, client staff, residents, and guests. All other duties as assigned. Qualifications Associate's degree or higher in food service management or hospitality, including food service or restaurant management coursework preferred. Two years of experience in quantity food production/service and personnel supervision preferred. Certified Dietary Manager (CDM) certification preferred (or as required by state and county law). Must obtain Food Protection Manager (FPM) within the first 14 days of employment Must obtain Food Service Manager (FSM) and Long-Term Care Food Service (LTC-FSM) certifications within the first 60 days of employment. Strong written and verbal communication skills. Maintain a positive attitude and effectively communicate with building occupants, administration, and HCSG leadership to perform daily tasks. Compliance with COVID-19 vaccination policies Must be able to lift/carry a maximum of 50 pounds, push/pull a maximum of 50 pounds, stand, sit, bend and walk for extended periods. Must be able to perform routine, repetitive tasks continuously. Must be able to work around food and cleaning products. Basic computer skills with the ability to maintain records and complete reports as required, including web-based reporting. May be required to complete an approved sanitation and safety course. Residency within the service area required Ready to Join Us? If you're looking for a role where you can lead with passion, drive positive change, and be part of a supportive and dedicated team, apply now and start making a difference at HCSG! HCSG is proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage employees to bring their authentic, original, and best selves to work for a culturally inclusive team. We offer equal employment opportunities (EEO) to all employees and applicants regardless of race, color, religion, sex, national origin, age, disability, genetics, ethnicity, pregnancy status, gender identity, sexual orientation, marital status, political opinions or affiliations, veteran status, or other legally protected classes. HCSG also complies with applicable state and local laws and federal law requirements that govern nondiscrimination in every location where we operate.
    $120k-170k yearly est. 19h ago
  • Operations Manager

    Courier Express 3.9company rating

    Service manager job in Fayetteville, NC

    available $55k-60k Manage and Lead a team on an overnight Sort Operation consisting of several inbound/outbound trucks with an average 5,000 packages per day. Manage and analyze labor cost of the facility to drive profits. Hire and develop people through training and mentoring. Establishes and maintains performance and productivity standards. Maintains a high level of accuracy through all sort functions, scanning, staging and coordination of product both cross docked and staged for routes in the Orlando market. Creates goals and action plans for each aspect of the sort - including productivity reviews, hours management, attendance, and staffing. Maintains positive employee relations and creates a positive work environment through the enforcement of safety and compliance standards. Monitors the overnight operation by resolving any issues that arise in the workplace. Provides daily feedback to management on the status of overall operations. Benefits included: 401K Matching, Medical, Dental, Vision, 16 days PTO, Life Insurance, etc. Secondary Job Duties: Develops employees in the culture of Courier Express and provides the tools necessary for them to succeed in their position. Makes managerial decisions concerning staff, including hiring and firing. Impact on Other Positions, Products, & Services: Ensures operations function smoothly at the individual location so that all customer and company service expectations are met. Education/Experience Preferred but not required: 2+ year's previous managerial experience in managing a Sort Operation preferred but not required. Skills Required: Ability to plan and carry out daily agenda with limited supervision, proven ability to multitask, management and leadership experience, highly developed organizational skills, ability to interact with employees at a variety of levels, excellent communication skills, rapid response to issues, attention to detail. Computer Skills Preferred: Microsoft Office Typing efficiency
    $55k-60k yearly 1d ago
  • Hotel General Manager

    Stayapt Suites

    Service manager job in Fayetteville, NC

    This Residential Hotel Manager is responsible for managing daily hotel operations to achieve planned goals for revenue and profit while maintaining standards for guest satisfaction, employee satisfaction, quality assurance, and asset protection; provide leadership, training, direction, and support to hotel employees; maintain a high-quality product. This Hotel General Manager will have an incredible 2 Bedroom and 2 Bathroom apartment with all utilities paid. Education & Experience · Provide the Revenue Management Department with information that includes a market analysis of competitors' rates by market segment for weekday and weekend and a forecast of local market conditions and special events that may impact occupancy and/or rates. · Support sales efforts as directed by the Management and the corporate sales organization. · Train front desk staff to successfully perform selling techniques and procedures for current promotions. Financial Results: · Provide input to the annual budget by forecasting changes in operating expenses and labor cost. · Use business forecasts to manage costs by scheduling labor in accordance with staffing guidelines, control other expenses in accordance with business demand levels and control utility expenses in accordance with energy management and building operations standards. · Based on forecasted monthly revenue, adjust controllable expenses to maintain profit margins and achieve planned monthly budget; explain the causes for budget variances of controllable expenses and take corrective action to avoid future occurrences and adjust spending to eliminate variances. · Execute company policies and procedures for purchasing. Guest Satisfaction: manage employees to deliver guest services and quality products that will lead to achieving goals for revenue and profit. · Employee Satisfaction: Train and develop employees in accordance with Human Resources programs and guidelines. · Train staff to successfully perform all functions for guest service and for handling upset guests who are dissatisfied with the products and services they received. Personally handle difficult situations involving upset guests. Attempt to resolve all issues of poor guest service before guests leave the property. · Personally respond to guest complaint letters, Guest Assistance Contact Forms, and comment cards in accordance with company standards. · Receive satisfactory scores for Medallia (i.e., guest satisfaction survey) and take action to correct any deficiencies. · Properly administer company policies and procedures for human resources management, payroll administration, personnel transactions, and fair treatment of employees. Conduct wage surveys to provide input to the annual budget and to ensure that the hotel is offering competitive wages. · Provide leadership by conducting business in a professional manner and in accordance with all company policies including standards of conduct, business ethics and conflicts of interest. · Receive satisfactory scores for employee satisfaction surveys and take corrective action to correct any deficiencies; maintain an acceptable level of employee turnover. Product Quality: · Ensure a satisfactory guest experience and protect the company's physical assets by maintaining the physical condition of the hotel in accordance with established quality control standards. · Manage the preventative maintenance and quick-fix programs in accordance with company standards. · Receive satisfactory scores for product quality as measured by Medallia and take action to correct any deficiencies. MINIMUM EDUCATION: · Bachelor's Degree in Hotel/Restaurant Management or Business is a plus. Equivalent experience is acceptable. 5 years as Hotel General Manager or other hotel management role. Physical Requirements · Must be able to sit or stand for long periods at a time. · May be required to do light lifting or carrying. · Capable of working in a fast-paced environment and in stressful situations. · Must respond to multiple task interruptions and still provide service to internal and external customers in a professional and courteous manner. · May be required to walk and/or stand for long periods of time. · Must be flexible in work hours/days. · Must possess a valid driver's license. General Requirements · Must have knowledge of a variety of computer software applications in word processing and spreadsheets. Word, Excel, Power Point and Access. · Must have full knowledge of Hotel Management and Operations. · Must have effective oral and written communication skills. · Must have good analytical skills and decision-making ability. Seniority Level Mid-Senior level Industry Hotels and Motels Employment Type Full-time Job Functions Management Training Skills Training Residential Real Estate Hotel Management Housekeeping Hotel Booking
    $44k-70k yearly est. 1d ago
  • Landscape Architecture / Planning Group Manager

    Covenant HR

    Service manager job in Raleigh, NC

    Company - Our client is a well-established, multidisciplinary design and consulting firm with a strong presence across the Southeast. Recognized as one of the ENR Top 500 Design Firms, they provide services in civil engineering, planning, surveying, environmental sciences, and more. With steady leadership and a growth-oriented culture, they offer professionals the chance to make an impact through innovative community and regional development projects. Job Title - Landscape Architecture / Planning Group Manager Location - Raleigh, NC (On-site) Role Type - Direct Hire Must Have Skills: Licensed as a Landscape Architect (PLA or RLA) or Certified Planner (AICP). Experience in residential projects, particularly single-family and multi-family development. Strong understanding of the development process from a conceptual planning perspective. Knowledge of the Raleigh market and experience working with local municipalities such as the City of Raleigh. Responsibilities and Job Details: Lead and manage the Landscape Architecture and Planning team in the Raleigh office. Oversee staffing, supervision, and growth of the department. Manage client relationships, proposals, contracts, and public presentations. Guide site planning, rezoning, entitlement processes, and master planning projects. Collaborate with municipalities and stakeholders on residential, commercial, mixed-use, parks, and recreation projects. Direct the development of design documents, cost estimates, and construction administration activities. Represent clients and the firm in public meetings and with planning boards. Drive business development through networking, marketing, and professional involvement. Mentor and empower junior staff while fostering a collaborative culture. Ensure projects meet quality standards, budgets, and deadlines. Provide financial oversight, including invoicing, reporting, and backlog management. Contribute to strategic growth initiatives and cross-disciplinary collaboration.
    $85k-132k yearly est. 4d ago
  • Assistant Store Manager, Charlotte

    Michael Kors 4.8company rating

    Service manager job in Charlotte, NC

    ASSISTANT STORE MANAGER WHO YOU ARE: Our leaders at Michael Kors are stylish, fashion forward individuals who have a drive to achieve results and a passion for customer engagement. A successful Assistant Manager will work alongside a team that is focused on the client experience and building lasting relationships. You are a strategic business driver that motivates the team and executes effective day to day business and operational processes. You will help foster and work in a fun, inspiring and rewarding environment with opportunities for development and growth. WHAT YOU'LL DO: Drive results through delivering an elevated customer experience Lead and execute key opening and closing duties and operational tasks. Demonstrate flexibility and desire for individual growth in a fast-paced store environment Foster customer relationships through developing and coaching team on knowledge of current trends, styling, and selling techniques. Ensure the highest level of customer service standards while exercising leadership and multi-tasking capabilities with excellence. Build a client book through establishing client relationships to drive additional traffic and create client engagement Drive Omni channel sales by utilizing all available tools and technology YOU'LL NEED TO HAVE: 3+ years of relevant retail management experience WE'D LOVE TO SEE: A self-starter with the ability to mentor and continue to develop personal leadership qualities Energetic, motivated and engaging; a true brand ambassador with a love for fashion Knowledge of clienteling with the ability to build lasting customer relationships Customer service obsessed; ability to sell with a passion for styling and love for fashion Technologically savvy individual with an entrepreneurial spirit THE BENEFITS Cross-Brand Discount Flexible schedule Internal Mobility Across Brands Exclusive Employee Sales Clothing Allotment The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at ****************************************.
    $44k-52k yearly est. 4d ago
  • Food Service Managers (Accommodation and Food Services)

    Mercor

    Service manager job in Cary, NC

    Mercor is recruiting **Food Service Managers who work in Accommodation and Food Services Sector** as independent contractors working on a research project **for one of the world's top AI companies. ** This project involves using your professional experience to design questions related to your occupation as a Food Service Managers. Applicants must: - Have **4+ years full-time work experience** as a Food Service Managers; and - **Be based in the US, UK, or Canada** Here are more details about the role: - We aim to make **the hourly compensation rate offered to you competitive based on your professional background and geographic location** (please note that the listed hourly compensation scale is for U. S. -based applicants and that that scale will differ depending on where a candidate is geographically based) - The work is **fully asynchronous** and can be done around your schedule - This project requires that you be able to commit a **minimum of 15 hours per week** - The work **will last for approximately 3-4 weeks after you begin the project** - Please note you will need access to a desktop or laptop computer for this project and that we **cannot accept applicants who use chromebook computers** With respect to pay and legal status: - **We can meet industry-standard compensation expectations for your current role** - We will pay you out weekly via Stripe Connect based on the number of project work hours that you log - You will be classified as an “at-will” contractor to Mercor - Please note that we **cannot currently support H1-B or STEM OPT status candidates**
    $30k-44k yearly est. 60d+ ago
  • Assistant Manager, Pharma Forecasting

    Genpact 4.4company rating

    Service manager job in Raleigh, NC

    Ready to shape the future of work? At Genpact, we do not just adapt to change-we drive it. AI and digital innovation are redefining industries, and we are leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that is shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Assistant Manager, Pharma Forecasting! In this role, will work extensively in the life sciences analytics space with hands on experience in LSH domain under consulting analytics. Responsibilities Manage project deliverables, negotiate timelines with stakeholders, and prioritize tasks effectively. Conduct detailed analysis of market trends, competitors, and customer requirements to inform forecasting models Create and maintain forecasting models that predict sales and market demand for pharmaceutical products Regularly review and adjust forecasts based on changes in market conditions or business strategies Strong expertise in forecasting, modeling, and programming. Lead complex analytics and consulting projects related to sales and marketing for a large US based pharmaceutical manufacturer Liaison with client and onshore team to understand complex business problems and define forecasting solutions Build PoVs, help structure POCs, is client front-ending, and support client front-ending; act as a story-boarder, can respond to RFP/RFIs Conduct extensive assessments, blueprinting, and due diligence for problem prioritization, offshore planning, and solution architecture for forecasting models. Blend strong modeling & programming expertise with domain knowledge to deliver accurate analytics for pharmaceutical clients. Strong understanding of Salesforce hierarchy, data alignment, and especially IMS/ IQVIA datasets Develop KPIs and analytical frameworks with and end-user mindset. Excellent written and oral communication skills and ability to express complex technical concepts effectively, both verbally and in writing. Identify opportunities for innovation and process improvement across analytics engagements. Guide offshore developers and data architects in forecasting solution implementation. Collaborate with data modelers and developers to identify data needs, sources, and structures to support client issues. Work effectively in a team-based environment and demonstrate strong analytical and problem-solving skills. Qualifications we seek in you! Bachelor's or master's degree in science with focus on quantitative sciences, MBA Preferred Qualifications/ Skills Personal drive and positive work ethic to deliver results within tight deadlines and in demanding situations Flexibility to adapt to a variety of engagement types, working hours and work environments and locations Excellent communication and negotiation skills Why join Genpact? Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation. Make an impact - Drive change for global enterprises and solve business challenges that matter. Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities. Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day. Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress. Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let us build tomorrow together. The approximate annual base compensation range for this position is $90000 to $100,000. The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant's experience, knowledge, skills, and abilities; geographic location; and internal equity. Location-based Roles Durham NC area candidates are eligible for this role only.” Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
    $90k-100k yearly 1d ago
  • General Manager - Raleigh, NC

    Triangle Liquidators

    Service manager job in Raleigh, NC

    General Manager - Triangle Liquidators (Raleigh, NC) Who We Are Triangle Liquidators is a high-growth online auction company specializing in the resale of overstock, returns, and liquidation inventory to the general public. With a customer-focused approach and a data-driven warehouse model, we operate high-volume auctions in two markets across the Carolinas - Raleigh, NC and Williamston, SC. We're looking for a results-driven General Manager to lead our 55,000 sq. ft. facility in Raleigh, NC, overseeing all warehouse, auction, and front-office functions. Position Overview The General Manager (GM) is the top on-site leader responsible for aligning daily execution with company-wide goals. This role oversees the Auction Manager, Warehouse Managers, and Front Office Clerk, while taking full ownership of people leadership, KPI performance, and facility profitability. You'll report directly to the President & CEO and be expected to lead with both strategic direction and hands-on execution. Core Responsibilities Leadership & People Management Oversee daily performance of all department leads and their teams. Hire, train, retain, and hold team members accountable to company standards. Manage employee scheduling and timekeeping to fill all gaps in production and customer pickup needs Conduct quarterly performance reviews and ensure team alignment. Operational Execution Drive facility throughput: auction item volume, inventory flow, and customer pickup timelines. Ensure collaboration between departments to keep auctions on schedule and on quality. Identify and resolve operational challenges before they impact results. KPI Ownership & Reporting Deliver results across key performance categories: Auction throughput Customer pickup wait time Revenue performance Profit margin Hiring and retention Report progress to ownership and make data-driven decisions that improve performance. Facility Standards & Culture Maintain a clean, safe, and productive work environment. Enforce company policies, safety protocols, and standard operating procedures. Foster a positive, accountable culture that celebrates results. Qualifications Associate or Bachelor's degree preferred. 5+ years of management experience in warehouse, or retail environments (auction experience is preferred). Proven ability to lead department heads and motivate diverse teams. Strong organizational, analytical, and communication skills. Track record of hitting operational and financial targets. Comfortable working in a fast-paced, evolving business. Bilingual candidates encouraged to apply. What We Offer · OTE: $100,000 - $170,000 (based on experience & performance) · Bonus Structure: Clear, performance-based incentives. · Growth: Leadership advancement in a rapidly scaling company. · Culture: Supportive, accountable, and high-energy environment. · Benefits: Health, Dental, and Vision Insurance + 401(k) beginning 2026. · Impact: A key leadership role in a company that rewards results.
    $46k-88k yearly est. 4d ago

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