Xanh SM is a leading electric vehicle (EV) and sustainable mobility solutions provider headquartered in Vietnam. With a mission to redefine urban transportation, we have successfully expanded into the U.S. market and are now preparing to launch operations globally.
Join us in shaping the future of sustainable mobility.
1. Job Description
Oversee nationwide Customer Service & Driver Support operations, ensuring service excellence and optimal operational performance.
Key Responsibilities
Develop and execute customer service strategies and operational plans aligned with company objectives.
Assign performance KPIs to teams and individual members.
Manage all customer service and driver support activities across the country to achieve operational and service KPIs.
Coordinate and optimize staffing, scheduling, and resource allocation to enhance efficiency.
Identify incidents and collaborate with cross‑functional teams to resolve customer and driver-related issues.
Monitor performance metrics and propose improvement initiatives.
Plan and implement training programs to enhance team expertise and service quality.
Develop and standardize operational workflows and customer service guidelines.
Coach and mentor team members to ensure adherence to operational standards and system requirements.
Research, evaluate, and recommend enhancements for Call Center and CRM systems to support customer service operations.
2. Requirements
Bachelor's degree or higher.
Preferred majors: Economics, Marketing, Tourism, Business Administration, or related fields.
Minimum 3 years of managerial experience in Customer Service, Driver Support, or Service Operations.
Proven experience managing teams of 30+ members.
Strong preference for candidates with experience in Call Centers, Customer Support, or operations within traditional taxi companies or ride‑hailing platforms.
$52k-99k yearly est. 4d ago
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Property & Asset Operations Manager
Confidential Re Company 4.2
Service manager job in Irvine, CA
Employment Type: Full-Time | Exempt
Role Description
A privately held commercial real estate organization is seeking an experienced Property & Asset Operations Manager to support a growing portfolio of retail and mixed-use assets. This role sits between property management and asset management and is focused on financial and operational execution, not long-term investment strategy.
This position plays a key role in preparing operating budgets, overseeing CAM reconciliations, and ensuring day-to-day property operations and financial performance align with approved asset plans. The role partners closely with asset management, property management, accounting, leasing, and leadership to support disciplined execution and protect NOI.
This opportunity is well-suited for a technically capable, execution-oriented real estate professional who understands how properties operate financially and operationally and thrives in a structured, ownership-driven environment.
Qualifications
Prepare annual operating budgets and reforecasts based on historical performance, property conditions, vendor contracts, and lease recovery structures
Monitor operating results versus budget and identify variances, risks, and corrective actions
Oversee CAM reconciliations with appropriate internal oversight
Interpret lease language related to recoverable expenses, caps, exclusions, and allocations
Coordinate responses to tenant CAM questions, audits, and disputes
Provide operational oversight in partnership with property management teams
Support leasing execution through coordination of operational readiness and critical lease dates
Assist with execution of approved capital projects, including schedule and spend tracking
Serve as a coordination point between asset management, property management, accounting, leasing, and construction
Support audits, lender requests, and ownership inquiries related to operations, budgets, and CAM
Qualifications
Required
6-10 years of experience in commercial property management, asset operations, or similar execution-focused real estate roles
Demonstrated experience preparing operating budgets and managing CAM reconciliations
Strong understanding of commercial leases, operating expenses, and recoveries
High attention to detail with strong organizational and follow-through skills
Proficiency with Excel and property management/accounting systems
Preferred
Experience with retail and/or multi-tenant commercial properties
Background working closely with asset management, accounting, and leasing teams
Comfort operating within defined approval and escalation frameworks
What We're Looking For
Technically strong and detail-oriented
Process-driven and reliable
Calm, professional judgment under pressure
Clear communicator across operational and financial teams
Able to handle confidential information with discretion
Comfortable owning execution without owning strategy
$78k-120k yearly est. 1d ago
Senior Freight Operations Manager
Jusda Supply Chain North America
Service manager job in Walnut, CA
We are seeking an experienced Senior Freight Operations Manager to lead our ocean, air, and inland transportation functions. This role is responsible for driving strategic and operational excellence in freight movement, ensuring cost-effective, timely, and compliant delivery of goods across our global network. The ideal candidate brings strong leadership, data-driven decision-making, and a commitment to continuous improvement.
Key Responsibilities:
Strategic Leadership
Develop and implement short- and long-term strategies aligned with company goals.
Identify and execute improvements in freight routing, load consolidation, and transportation models to support cost reduction and service excellence.
Operational Excellence
Define and manage KPIs to measure operational performance across freight modes.
Oversee daily operations, including order management, shipment tracking, and exception handling.
Ensure compliance with internal processes and external regulatory standards.
Lead initiatives to implement or optimize CargoWise and other transportation management systems (TMS).
Monitor industry trends and recommend improvements aligned with emerging best practices.
Customer Satisfaction
Partner closely with the commercial and customer service teams to understand client requirements and enhance service levels.
Ensure accurate and on-time delivery, resolving issues efficiently to maintain customer trust.
Analyze freight costs and identify opportunities for optimization, supporting rate negotiations and vendor selection.
Risk Management
Identify operational risks and develop mitigation strategies.
Implement contingency plans for disruptions in the freight network.
Reporting & Analysis
Provide regular performance updates and insights to senior leadership.
Use data to support decisions on vendor selection, route planning, and budget optimization.
Team Leadership
Lead, mentor, and develop a team of freight and logistics professionals.
Foster a culture of accountability, efficiency, and continuous learning.
Set clear objectives, conduct performance reviews, and support professional growth.
Qualifications:
Bachelor's degree in Supply Chain Management, Business Administration, or a related field; Master's degree preferred.
Minimum of 10 years' experience in freight operations, logistics, or supply chain management, including leadership roles.
Strong proficiency in CargoWise and transportation management systems (TMS); familiarity with digital freight and automation tools is a plus.
Strong analytical and problem-solving skills with a focus on process optimization.
Excellent interpersonal and communication skills; ability to collaborate across departments and regions.
In-depth knowledge of international shipping, freight compliance, and regulatory requirements.
$113k-168k yearly est. 1d ago
Division Manager, Legal Support Services - Growth & Ops
Imedx, Inc. 3.7
Service manager job in Glendale, CA
A legal support services company seeks an experienced Division Manager to oversee operations and drive growth in Glendale, California. This role involves managing daily operations, developing business plans, and leading a team. Candidates must have a bachelor's degree and at least 5 years of management experience, along with strong leadership and communication skills. The company encourages professionals with a background in service-based environments to apply.
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$114k-158k yearly est. 2d ago
Student Services Manager
Spartan College of Aeronautics and Technology 3.9
Service manager job in Riverside, CA
The Student ServicesManager is primarily responsible for assuring a successful student experience through the entire student lifecycle, including: New student orientation, student support and advisory services, and alumni services. This role interfaces directly with the Dean of Campus Operations, Dean of Academics, Director of Financial Aid, National Registrar, Director of Admissions, and Director of Career Services.
Essential Functions
Participate in relationship management with prospective students and their families, alumni, and active students.
Ensure a personal, supportive relationship is established with each student beginning with the onboarding process; establish an effective supporting relationship with them.
Ensure all students complete Smart Measure and meet with students to discuss results.
Regular and consistent engagement with students via various communication methods (one on one meetings, phone calls, text messages and emails).
Make contact with all active students monthly through classroom visits, one-on-one meetings, or virtual/phone conversations.
Meet with students daily to identify potential hurdles to student's success. Utilize communication skills/advising techniques to assist students in developing a success plan.
Develop / support retention strategies effective in both active and inactive students.
Track student progression in online programs and support the Program Chairs and Dean of Academics for student outreach.
Manage Student Event calendar; Update posted schedules, calendars, and monitors each term.
Coordinate bi-annual student focus groups and encourage student participation.
Prepare and present material at internal workshops; both in person and virtually.
Identify opportunities for student life activities to increase student involvement.
Assist re-entry students on returning student application review process, discuss previous roadblocks and challenges to identify helpful resources to maximize student's program completion/retention, review status eligibility and re-entry needs/requirements.
Connect students with Instructors/ Program Chair to get additional tutoring when needed.
Assist with executing campus events; Career Fair, Job Fair, employer visits, class presentations, graduation and other campus events as needed.
Active participation in Student Council / Student Groups.
Work closely with pending graduates to ensure the completion of exit requirements are met.
Assist in the development and ongoing management of an Alumni Program. Manage, plan, and execute events for alums.
Support Career Services in new student job placement initiatives to ensure current students can find work while attending school.
Network with potential employers to identify job opportunities for students / alumni and pass information to Career Services when new partnerships are established.
Work with Education to support students in testing for their certifications and continuing their education towards more advanced degrees.
Assist the Dean of Students with G&E (Graduate and Employment) Tracking, Program Completion Tracking, and yearly accrediting reporting.
Complete other duties as assigned by the Dean of Student Affairs / Career ServicesManager.
Knowledge, Skills and Ability Required
Knowledge of student development theory, techniques, and research associated with ensuring the success of diverse student populations.
Knowledge of student advising theory and best practices; ability to implement these practices effectively.
Knowledge of obstacles facing non-traditional students and strategies for overcoming them.
Thrive in a fast-paced environment and demonstrate a passion for higher education.
Must have excellent organizational and interpersonal skills and be able to articulate information well, both verbally and in written form.
Must have an eye for detail due to the need for accurate record keeping/recording of information that is personal, monetary, and time-sensitive related.
Must be self-motivated, be driven to meet goals, possess a strong work ethic, and be able to prioritize.
Excellent problem-solving skills, leadership, and time management skills are necessary.
Must have the ability to work both as a team member and independently; use sound judgment regarding organizational and departmental regulations, procedures, and policies; quickly establish and maintain rapport with students, faculty, alums, administration, and parents from varying cultural backgrounds.
Must be able to prioritize multi-tasks in a fast-paced, high-demand work environment while always maintaining a professional demeanor.
Must remain flexible regarding external factors that may affect the work schedule.
Qualifications
Education and Work Experience
High School diploma or GED required.
Bachelor's degree in education, student development, psychology, human relations, or related field, or a minimum of three (3) years in student affairs / engagement; required.
Master's degree preferred.
Experience in an educational setting supporting students' progress toward their educational goals.
Experience with advising, counseling, mentoring, coaching, or providing navigation services for students in pursuit of post-secondary educational goals.
Proficient user of CP and Microsoft Office- Word, Excel, PowerPoint, Outlook
Experience with Anthology software preferred .
Proficient user of Microsoft Office- Word, Excel, PowerPoint, Outlook
Strong written and verbal communication skills
$69k-107k yearly est. 1d ago
Operations Manager
Zoom Casa
Service manager job in Los Angeles, CA
Employment Type: Full-Time
Compensation: Competitive Salary + Performance Incentives
About the Role
We are seeking a highly organized, detail-oriented Real Estate Operations Manager to oversee and optimize the operational backbone of our residential real estate business. This role is responsible for managing transaction workflows, improving cross-functional coordination, ensuring regulatory compliance,
and building scalable systems that support acquisitions, renovations, listings, and resales.
The ideal candidate has a strong real estate operations background, thrives in fast-paced environments, and brings a process-driven mindset to complex, multi-step transactions.
Key Responsibilities
Transaction & Workflow Management
Oversee the full real estate transaction lifecycle, from contract to close, including acquisitions, renovations, listings, and resales
Ensure smooth coordination between escrow, title, agents, lenders, inspectors, contractors, and internal teams
Maintain accurate timelines, documentation, and compliance across all transactions
Process & Systems Optimization
Design and implement scalable SOPs for transaction management, file organization, and cross-team handoffs
Optimize workflows for lead intake, contract execution, escrow, renovation, and resale operations
Improve document management systems (e.g., Google Drive, CRM, transaction platforms)
Compliance & Risk Management
Ensure adherence to state and federal real estate regulations, disclosures, escrow procedures, and documentation standards
Monitor contract compliance, contingency timelines, and regulatory requirements
Identify operational risks and implement mitigation strategies
Cross-Functional Leadership
Act as the operational liaison between Sales, Escrow, Construction, Marketing, and Finance
Resolve bottlenecks, miscommunications, and process breakdowns
Support leadership with operational insights and performance data
Performance & Reporting
Track KPIs related to transaction speed, cost control, compliance
Prepare operational reports for leadership
Drive continuous improvement through data-driven decision-making
Team Development
Support hiring, onboarding, and training of operations staff
Enforce SOPs and accountability standards
Foster a culture of precision, ownership, and operational excellence
Qualifications
5+ years of experience in real estate operations, transaction coordination, escrow, or brokerage management
Strong understanding of:
Residential real estate transactions
Escrow and title processes
Contract timelines and contingencies
Compliance and disclosures
Experience managing high-volume transaction pipelines
Proficiency with:
Transaction management platforms
CRMs
Google Workspace
Document management systems
Excellent organizational, communication, and problem-solving skills
Ability to manage multiple transactions simultaneously in a fast-paced environment
Preferred Experience
Experience working with:
Residential brokerages
Real estate investment firms
iBuyers or home-flipping operations
Background in:
Escrow or title
Transaction coordination
Operations leadership
Familiarity with:
MLS systems
Offer management workflows
Renovation timelines
Vendor coordination
Experience ensuring compliance with:
State real estate regulations
Disclosure requirements
Fair housing laws
Why Join Zoom Casa?
· Opportunity to lead and scale real estate operations
Work closely with leadership to streamline transaction workflows
· Competitive salary and performance-based bonuses.
· Work with a passionate team committed to empowering homeowners and simplifying
real estate.
· High-impact role in a fast-growing organization
Ability to Commute:
· Encino, CA 91436 (Required)
Work Location: In person
$67k-115k yearly est. 2d ago
Senior Operations Manager
Pop Mart
Service manager job in Los Angeles, CA
Culver City, CA
POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture. As of the end of 2024, POP MART operates over 500 physical stores and more than 2,300 Robo Shops across 30+ countries and regions. Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.
Job Overview
The Senior Manager, Operations is a senior leadership role accountable for all retail store and field operations. This role is elevated above the Retail Operations Manager, with direct leadership over multiple Operations team members and ownership of both strategic and tactical initiatives across stores, field leadership, and cross-functional departments.
This leader will manage and mentor a growing operations team, including the Retail Operations Manager, NSO Coordinator, Field NSO Coordinator, Store Communications Coordinator, and future Operations staff as the company scales. In addition to driving operational excellence across the North America, this role will own operational reporting, oversee all data creation for the team, and serve as the Operations representative in front of Executive Leadership.
What You Will Achieve
Strategic Leadership & Team Development
Lead, coach, and scale the Operations team, setting clear priorities and holding leaders accountable for results.
Oversee the development of Store Managers and Field Leaders into high-performing operators through structured training, coaching, and leadership development.
Ensure accountability across all operational leaders through performance management, attendance oversight, and consistent feedback.
Operational Excellence & Store Standards
Provide oversight of all store Key Performance Indicators (KPIs), ensuring performance metrics are achieved and exceeded.
Oversee execution of operational standards across store operations, inventory management, stock levels, and visual merchandising.
Ensure store-level processes align with brand integrity, customer experience, and long-term growth objectives.
Anticipate and resolve operational challenges at scale, driving consistent execution across all locations.
Policy, Compliance & Efficiency
Ensure full compliance with corporate policies, labor regulations, and legal requirements across the retail fleet.
Oversee payroll management, headcount planning, and hiring strategy to align with labor budgets and company profitability goals.
Ensure operational efficiency through streamlined processes, resource optimization, and ongoing cost controls.
Cross-Functional & Global Alignment
Act as the primary liaison between field operations and the support center, ensuring transparent and effective communication with Los Angeles and China offices.
Partner cross-functionally with Real Estate, Construction, HR, L&D, Marketing, Finance, and Visual Merchandising to ensure alignment and successful execution of initiatives.
Support product launches, brand activations, and marketing campaigns with seamless operational execution across the fleet.
New Store Openings & ROBO Operations
Oversee NSO planning and execution, from site readiness through Grand Opening, ensuring each store opens with operational excellence.
Provide leadership oversight for ROBO Shop operations, including performance optimization, staffing strategies, and sales-driving initiatives.
Reporting, Data & Insights
Owns reporting and data creation for the Operations team, ensuring accuracy, clarity, and relevance for store leaders, field teams, and executives.
Leverage data to identify opportunities, monitor performance, and guide decision-making at the store, regional, and executive level.
Work cross-functionally with IT to create data reporting tools and programs that streamline reporting and improve ease of use for all teams.
Executive Leadership Communication
Supports the creation of presentation content for Executive Leadership updates, ensuring materials are polished, data-driven, and aligned with business strategy.
Present operational updates to Field, Store, & Leadership teams, providing insights, recommendations, and status updates on departmental progress.
What You Will Need
Education & Experience
Bachelor's degree in Business, Operations Management, Retail Management, or related field.
3+ years in a senior-level leadership role overseeing managers and/or cross-functional teams, either in a retail headquarters, corporate office, or support center environment.
Demonstrated success in building and leading high-performing operations teams in a fast-scaling retail environment.
Operational Expertise
Deep understanding of retail operations, including NSO planning/execution, store operations, payroll management, compliance, and merchandising standards.
Proven ability to develop scalable SOPs, policies, and best practices across multiple regions.
Analytical & Technical Skills
Advanced proficiency in Excel, including: Pivot Tables, VLOOKUP/INDEX-MATCH, conditional formatting, data validation, chart/graph creation, and basic macros (preferred).
Strong ability to turn raw data into actionable insights and strategic recommendations.
Leadership & Communication
Exceptional ability to lead, coach, and inspire teams at multiple levels.
Strong executive presence, with the ability to create and deliver compelling presentations to senior leaders.
Highly collaborative and skilled at cross-functional influence.
Customer & Brand Focus
Commitment to delivering exceptional customer experiences and protecting POP MART's brand integrity.
Balance efficiency, compliance, and customer satisfaction in all decision-making.
What We Offer
Market-competitive packages: 401k, health insurance, PTO, paid sick leave, and family leave.
Growth opportunities: On-the-job training, leadership development, and stretch assignments to advance your career.
Career development: Opportunities to take on larger responsibilities as POP MART's North America business scales rapidly.
*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.
**As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.
$114k-169k yearly est. 5d ago
ServiceNow Delivery Lead Manager
Accenture 4.7
Service manager job in Culver City, CA
We Are:
A global professional services organization, which includes being a vital services partner to the world's major cloud providers - ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career!
The Accenture ServiceNow Business Group's platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform.
Accenture's ServiceNow practice can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale.
Learn more about ServiceNow at Accenture Here
You Are:
A ServiceNow Delivery Lead Manager responsible for the successful delivery of ServiceNow solutions and services in a client consulting environment.
* An experienced ServiceNow developer.
* You're willing to roll up your sleeves to develop in the ServiceNow platform for our clients.
* You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings.
* You are someone that is process oriented and prefers order over chaos.
* You are comfortable asking for help from peers and Subject Matter Experts
* Strong background working with Enterprise Software companies and/or Consulting companies.
The Work:
* Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes.
* Manage all aspects of project delivery and solution delivery
* Lead and manage the implementation project team
* Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports
* Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress
* Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
* Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments
* Strong background working with Enterprise Software companies and/or Consulting companies
* Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems
* As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities.
Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.
Qualification
Basic Qualifications
* Minimum 5 Years' knowledge and experience working with or implementing ServiceNow
* Minimum 3 Years' experience in JavaScript or related application development
* Completed Certification - ServiceNow Certified System Administrator (CSA)
* Minimum of 1 ServiceNow Certified Implementation Specialist (CIS) certifications
* Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience)
Bonus Points if you have
* PMP or CSM certification
* Strong interpersonal skills, customer centric attitude
* Proven team player and team builder
* Strong organizational and analytical skills
* Familiarity with SaaS deployments and its supporting architecture
* A degree or equivalent, preferably in Information Technology and a proven background in consulting and project management
* ITIL V3 or V4 Foundations Certification preferred
Professional Skill Requirements
* Proven ability to build, manage and foster a team-oriented environment
* Proven ability to work creatively and analytically in a problem-solving environment
* Desire to work in an information systems environment.
* Excellent communication (written and oral) and interpersonal skills.
* Excellent leadership and management skills.
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We accept applications on an on-going basis and there is no fixed deadline to apply.
Information on benefits is here.
Role Location Annual Salary Range
California $94,400 to $266,300
Cleveland $87,400 to $213,000
Colorado $94,400 to $230,000
District of Columbia $100,500 to $245,000
Illinois $87,400 to $230,000
Maryland $94,400 to $230,000
Massachusetts $94,400 to $245,000
Minnesota $94,400 to $230,000
New York/New Jersey $87,400 to $266,300
Washington $100,500 to $245,000
#LI-NA-FY25
Locations
$100.5k-245k yearly 7d ago
Customer Service Supervisor
Leadstack Inc.
Service manager job in Pasadena, CA
Accomplishes staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results; conducting training; implementing enforcing systems, policies, and procedures.
Education Requirement:
A. High School Diploma or Equivalent
Day-to-Day Responsibilities/Workload:
Position Summary:
We are seeking a dedicated and experienced Supervisor to lead a team of claims advisors with providing in-person support to customers impacted by wildfires. This role is critical in ensuring compassionate, efficient, and accurate service delivery during a high-volume claims intake period.
Key Responsibilities:
• Supervise daily operations of in-person claims advisor teams at the designated support center.
• Ensure claims advisors provide empathetic, accurate, and timely assistance to wildfire-affected customers.
• Monitor team performance, customer interactions, and adherence to claims intake protocols.
• Provide coaching, real-time support, and conflict resolution for front-line staff.
• Escalate complex or sensitive customer issues to appropriate internal teams.
• Collaborate with program leadership to ensure service levels meet KPIs.
• Maintain accurate documentation of team activities, customer feedback, and operational metrics.
• Ensure compliance with safety, privacy, and utility-specific policies.
Required Skills/Attributes:
Required Qualifications:
• High school diploma or equivalent (Associate's or Bachelor's degree preferred).
• Minimum 2 years of supervisory experience in customer service, preferably in-person or field-based.
• Strong leadership and coaching skills, especially in high-stress or crisis environments.
• Excellent interpersonal and communication skills.
• Experience working with vulnerable populations or in emergency response settings.
• Proficiency in basic digital tools (e.g., CRM systems, document handling platforms).
• Experience in utility services, insurance claims, or healthcare.
Desired Skills/Attributes:
• Bilingual (Spanish or other languages) a plus.
• Familiarity with trauma-informed customer service practices.
$36k-51k yearly est. 3d ago
Operations Manager - Process Automation
RIS Rx 3.6
Service manager job in Orange, CA
Job Title: Operations Manager - Process Automation
Reports to: VP, Operational Excellence
About Our Organization
RIS Rx (pronounced “RISE”) is a healthcare technology startup in the pharmaceutical patient access and affordability space. We have quickly become an industry leader with a valuable service portfolio that addresses common patient access barriers, leading to better treatment outcomes and improved quality of life. Here at RIS Rx, we invite our teammates and partners to “Rise Up” with us to bring accessible healthcare to everyone.
Job Summary
We are growing exponentially so we need to build products that scale. This Operations Manager will pave the way for our PMs and Engineers by partnering with operators to measure performance, identify high ROI problems, prototype with low-code and GenAI solutions, and implement systems that pull the solution and operations towards the goal.
The ideal candidate is a structured problem solver with an eye for detail, a track record of rolling up their sleeves to experience the problem, and excellent communication skills.
Duties and Responsibilities
• Define KPIs and build dashboards to measure performance and support proactive decision-making.
• Identify, structure, and prioritize problems that affect our KPIs. Use frameworks and data to brainstorm options. Facilitate tradeoff conversations with leadership to align on a recommendation.
• Create project plans, generate cross-functional buy-in, and project manage a team to meet deliverables.
• Build low-code solutions and otherwise prototype products. Use these prototypes to clarify product requirements for PMs and engineers.
• Implement processes and systems to reduce chaos and pull operations towards KPIs.
• Be a thought partner to our operations, product, and engineering leaders.
Qualifications
Education/Experience
• Bachelor's degree, ideally in a quantitative field like engineering, science, or mathematics.
• 5+ years of experience in a role that requires highly structured problem solving like engineering, consulting, finance, and supply chain management.
• Experience operating, building, or otherwise getting your hands dirty to solve the problem.
Skills
• Strong analytical problem solving and structured thinking. Able to translate ambiguity into repeatable and scalable systems.
• Thorough and detail oriented.
• Action-oriented and not afraid of solving a problem you've never seen before. A self-starter and go-getter.
• Comfortable building models in Excel or writing scripts in Python. Bonus points if you've built solutions with GenAI tools.
• Excellent communication skills and an ability to tailor your message to the audience.
• Collaborative and teammate-lifting mindset.
$99k-142k yearly est. 5d ago
Fuel Dispatch Operations Manager
Talnt Team
Service manager job in Riverside, CA
The Dispatch Operations Manager is responsible for leading and optimizing all dispatch operations for fast growing fuel transport company in Southern CA. This role combines hands-on operational execution with strategic customer relationship management and business development. The ideal candidate brings deep fuel transport industry experience and excels at building high-performing teams while maintaining strong customer partnerships. This position serves as a critical bridge between operations, sales, and customer success.
Essential Functions
Operations & Execution (50%)
Lead, mentor, and develop a team of Dispatch Coordinators ensuring 24/7/365 operational coverage
Oversee daily fuel dispatch operations including order processing, driver scheduling, route optimization, and delivery execution
Monitor and manage fuel allocation, inventory levels, and supplier relationships to maximize efficiency and minimize supply disruptions
Ensure compliance with all DOT regulations, company safety protocols, and industry best practices
Analyze operational metrics and implement continuous improvement initiatives to increase fleet utilization and reduce delivery costs
Coordinate with drivers, terminals, and suppliers to resolve time-sensitive issues including delays, emergencies, and route changes
Develop and maintain dispatch SOPs, training materials, and performance standards
Manage shift scheduling, overtime allocation, and workforce planning to maintain service levels
Customer Service & Relationship Management (30%)
Serve as primary point of contact for key customer accounts, building and maintaining strong partnerships
Conduct regular business reviews with customers to assess satisfaction, address concerns, and identify service improvement opportunities
Respond to and resolve escalated customer issues with urgency and professionalism
Monitor customer automated inventory management systems and ensure keep-full delivery commitments are met
Represent Elite Fuels at industry conferences, trade shows, and networking events
Collaborate with customers on forecasting, seasonal planning, and emergency response protocols
Sales & Business Development (20%)
Support new customer acquisition by participating in sales presentations, site visits, and contract negotiations
Identify upsell and expansion opportunities within existing accounts
Provide operational expertise during RFP responses and pricing development
Gather competitive intelligence and market feedback to inform service offerings
Partner with sales leadership to develop and execute growth strategies
Required Qualifications
Minimum 7 years of experience in fuel transportation, petroleum logistics, or bulk liquid hauling operations
5+ years in a supervisory or management role overseeing dispatch, logistics, or transportation teams
Deep understanding of fuel supply chain operations including terminals, rack pricing, allocations, and carrier operations
Proven track record of building and maintaining customer relationships in B2B service environments
Strong knowledge of DOT/FMCSA regulations governing hazmat and fuel transportation
Experience with transportation management systems (TMS), GPS tracking, and dispatch optimization software
Excellent communication and presentation skills with comfort speaking to executives and at industry events
Ability to work flexible hours and be on-call for operational emergencies
Preferred Qualifications
Experience with dispatch software such as TMW, FuelWise, PeopleNet, or similar platforms
Background in retail, commercial, or wholesale fuel distribution
CDL with Hazmat/Tanker endorsements (or willingness to obtain)
Experience managing 24/7 operations with rotating shift coverage
Prior P&L responsibility or budget management experience
Key Competencies
Leadership: Ability to motivate, develop, and hold teams accountable while fostering a positive work environment
Customer Focus: Genuine commitment to exceeding customer expectations and building long-term partnerships
Problem Solving: Quick decision-making under pressure with sound operational judgment
Communication: Clear, professional communication across all levels from drivers to executives
Execution: Results-oriented approach with strong follow-through and attention to detail
Industry Knowledge: Deep understanding of fuel transport operations, regulations, and market dynamics
Physical Requirements & Work Environment
Primarily office-based with regular travel to customer sites, terminals, and industry events (up to 25%)
Ability to be on-call and respond to operational emergencies outside normal business hours
May require occasional weekend or holiday availability during peak periods or emergencies
Compensation & Benefits
Competitive base salary: $75,000 - $100,000 based on experience
Performance bonus opportunity
Comprehensive benefits package including medical, dental, vision
401(k) with company match
Paid time off and holidays
Professional development and industry conference attendance
$75k-100k yearly 1d ago
General Manager of Service Plumbing
Repipe Specialists 3.9
Service manager job in La Habra, CA
About the Role
We are seeking a results-driven General Manager (GM) of Plumbing Services to lead frontline service operations across our Orange County and Los Angeles territories. This role has full ownership of technician performance, field sales execution, shop operations, and dispatch coordination.
This is a hands-on leadership role that blends strategic oversight with day-to-day operational execution. The GM will play a critical role in driving profitable growth, developing high-performing field teams, and delivering best-in-class customer service.
What You'll Do
Lead Technician Performance & Development
Implement and continuously improve standardized install procedures, QA/QC protocols, and service playbooks
Establish, track, and coach to key technician KPIs (average ticket, conversion rate, callbacks, etc.)
Own onboarding and 30-day ramp plans for new technicians
Conduct ride-alongs to coach technical execution, customer experience, and sales effectiveness
Drive Field Sales Execution
Partner with Field Service Sales Managers (FSMs) to achieve sales targets and improve close rates
Coach teams on upsells, drain-to-lining conversions, and membership sales
Leverage tools such as SalesPro AI and performance dashboards to drive results
Provide clear feedback, accountability, and performance management for FSMs
Oversee Shop & Inventory Operations
Manage the LA Shop Manager and serve as interim OC shop lead until growth supports dedicated oversight
Ensure job readiness through strong inventory control, VMI programs (via Hajoca), and tool management
Maintain clean, compliant, and professional facilities aligned with brand standards
Optimize Dispatch & Operational Flow
Align technician availability, job types, and routing with dispatch to maximize capacity and revenue
Support dispatch in real-time problem-solving and route optimization
Review and improve weekly dispatch metrics and scheduling accuracy
Partner Cross-Functionally
Act as a subject matter expert for multi-family and commercial field projects, supporting Business Development with job walks and estimates
Collaborate with Repipe, Marketing, and other verticals on strategic initiatives
Participate in weekly leadership and performance review meetings, reporting on KPIs and operational insights
What We're Looking For
5+ years of leadership experience in plumbing, HVAC, construction, or related technical service operations
Proven success leading and developing field teams, including technicians, dispatch, and supervisors
Strong understanding of plumbing service workflows, install standards, and quality control
Demonstrated ability to manage operational KPIs and drive measurable improvement
Experience improving sales performance through coaching, estimating, and customer communication
Skilled in workforce planning, routing, scheduling, and capacity optimization
Data-driven mindset with experience using dashboards and performance analytics
Experience overseeing shop operations, inventory control, and vendor/VMI relationships
Strong problem-solving skills in fast-paced, field-based environments
Excellent communication skills with the ability to motivate and hold teams accountable
Commitment to safety, compliance, and delivering a high-quality customer experience
Ability to travel between branches and job sites, with flexibility to support operations outside standard business hours
$57k-85k yearly est. 4d ago
Pharmacy Operations Manager
Walgreens 4.4
Service manager job in Laguna Niguel, CA
Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified pharmacy technician.
Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations and business ethics.
Responsible for the selection, scheduling, and development of pharmacy technician personnel. Leads training, coaching, and performance management of pharmacy technicians. Makes decisions regarding performance management including discipline and termination.
Customer Experience
Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints, helps respond to customers' requests in a timely manner and answers non-clinical questions to ensure a positive customer experience. Models and shares customer service best practices.
Develops strong relationships with customers by anticipating customer needs and proactively offering services to provide the best experience possible when using the pharmacy. Enhances customer experience by increasing focus on healthcare services.
Operations
Responsible for assisting pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law). Completes patient and physician calls under the supervision of a pharmacist (where allowed by law). Under the supervision of a pharmacist assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law.
Within the guidelines of authorized company policies, state and federal laws/regulations, exercises independent judgment to delegate, direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds others accountable for efficient workflow.
At the direction of the Pharmacy Manager or pharmacist, prepares, and files reports and records required by the company and various government agencies.
Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and organizes pharmacy daily schedule of activities. Recommends allocation of pharmacy hours. Assures the pharmacy is clean, neat, orderly, and stocked with adequate supplies.
Under the direction of the pharmacist, exercises independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure. Manages annual inventory preparation.
Accountable for completion of non-clinical patient calls.
Drives new technology/ process roll out, champions change and engages team around action planning. Assures proper operation and maintenance of pharmacy department equipment. In collaboration with Pharmacy Manager, responsible for recordkeeping and ensuring security safeguards are in-place.
Under supervision of the pharmacist, strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities and understands their role in ensuring that the elements of Good Faith Dispensing are met.
Maintains and applies knowledge of Company asset protection techniques. Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy to the Pharmacy Manager.
Communicates prescription errors to the accountable pharmacist, and adheres to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program.
Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and conducts or participates in 3rd party audit.
Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service.
Manages Community Outreach Portal and coordinates and, at the direction of the Pharmacy Manager, assigns pharmacists to off-site immunization clinics and community events. Builds and sustains relationships with retail partnerships.
People & Performance Management
Leads performance management of technicians including making decisions and recommendations regarding discipline and termination. Follows constructive discipline policy to discipline, suspend, terminate or effectively recommend the same. Uses constructive discipline policy to ensure pharmacy technicians are compliant with state and federal laws. Holds technician accountable for attendance and timeliness. Maintains and improves performance of pharmacy through team member engagement and action planning.
Accountable for technician hiring, on-boarding, training, and scheduling. Monitors and holds pharmacy technicians accountable for timely training completion. Follows established policies and procedures set by the company for scheduling and training.
Accountable for identifying gaps in pharmacy operations knowledge among team members and supporting those team members in their training, either through hands-on training or assignment of learning modules.
Assists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations and certifications are active and in good standing/ compliant with all regulatory and legal requirements. Leverages Walgreens resources such as Walgreens Online Verification System to assist in documenting licensure status.
Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws.
Training & Personal Development
Maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.
Maintains and enhances current knowledge and skills related to pharmacy and healthcare.
Obtains necessary certifications, education credits and training such as LTMP e-modules as required by the Company. Follows performance improvement plans offered by Pharmacy Manager.
Seeks professional development by monitoring one's own performance, solicits for constructive feedback, and leverages Healthcare Supervisor as mentor and coach.
Communication
Communicates with pharmacy team, relaying messages from the support center or other key emails as required.
Participates in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager
Basic Qualifications
High School Diploma, GED, or equivalent.
PTCB or ExCPT certification (except in Puerto Rico).
Has one year of work experience as a pharmacy technician in a retail or hospital setting.
Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
Requires willingness to work flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations)
Preferred Qualifications
Previous people management/ leadership experience.
Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation.
We will consider employment of qualified applicants with arrest and conviction records.
This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $22.50 per hour - $31.00 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
Salary Range: Hourly
$22.5-31 hourly 3d ago
Division Manager, Exterior Services
Cam Property Services
Service manager job in Torrance, CA
An Uncommon Opportunity
CAM Property Services enters its 40th year in business with the objective to scale from $25M to $50M in four years. This transformation requires stronger leadership, clearer SOPs, deeper accountability, modernized training, and a higher talent bar. Leaders hired during this period have the opportunity to shape CAM's culture, systems, workforce, and operational excellence. This uncommon growth window gives top talent a chance to create lasting impact.
Role
The Division Manager for Exterior Services leads our sweeping, high pressure steam cleaning, and trash chute cleaning divisions servicing commercial and multifamily properties. Responsibilities include oversight of night operations, fleet and equipment, personnel, and complex routing across CAM's California footprint.
Responsibilities
• Full P&L responsibility
• Manage night and day crews
• Optimize sweeping routes and steam cleaning schedules
• Oversee fleet, equipment readiness, and maintenance
• Enforce quality standards and safety protocols
• Support Mercury Constellation workforce advancement
• Strengthen client relationships
Success Measures
• Margin improvement
• Route efficiency
• Equipment uptime
• Client retention
• Quality and safety performance
Compensation
• Base salary from $90,000 per year
• Annual bonus plan based on operational improvements in gross profit and gross margins -- target: 20% of base salary
• Company vehicle, fuel card and maintenance
• Benefits include: HMO, Dental, Vision, Term Life Insurance; 401k; Vacation and Sick time
About CAM
CAM is committed to hiring and developing talented leaders who can operate at a higher level of decision-making ownership, accountability and strategic impact so we can scale to $50M. Elevating the talent bar ensures a strong framework for building the next generation of CAM leadership together. Learn more at ***************************
$90k yearly 1d ago
Customer Service & Sales Manager
Cathay Bank-Headquarters 4.4
Service manager job in Rancho Cucamonga, CA
People Drive Our Success Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank - we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals. We have thrived for 60 years and persevered through many economic cycles due to our team members' drive and optimism. Together we can make a difference in the financial future of our communities.
Apply today!
What our team members are saying:
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Learn more about us at cathaybank.com
GENERAL SUMMARY
Responsible for supporting the branch sales goals while overseeing all aspects of customer service levels and branch operational integrity. Responsible for personnel administration, staff development as well as the service driven sales culture of branch banking. Promote, implement, and ensure quality customer service. Provide operational support to areas involving business development and portfolio administration. Support customer retention and acquisition programs by partnering with related Cathay department colleagues to proactively provide services for customers. Ensure regulatory compliance and staff adherence to bank policies and procedures. Maintain operational integrity of the branch.
DIRECT REPORTS
The incumbent supervises Relationship Bankers and all Operations staff (depending on the branch's staffing requirements)
ESSENTIAL FUNCTIONS
Service and Sales Responsibilities:
Interact in an effective and professional manner with all levels of bank personnel, corporate and bank clients demonstrating commitment to quality and extraordinary customer service
Ensure staff are actively profiling customers during new account and teller transaction process to identify cross sell opportunities to meet customer needs/requirements
Responsible for developing and tracking individual performance goals. Develop coaching and mentoring process for staff to ensure their performance meets bank customer service, sales, and operational requirements
Establish and manage achievement of assigned team and individual sales production goals
Collaborate with Branch Manager / Relationship Manager in support of prospect and customer calls to develop customer onboarding plan, including set-up of products and services
Support business development colleagues, and perform marketing activities as needed in efforts to achieve branch growth and profitability goals
May register as MLO (Mortgage Loan Originator)- based on branch/market needs, to support loan inquiries, interview loan applicants, and assist with loan related functions
Represent the bank by actively participating in outside civic/community affairs, business/ industry-related organizations and other professional activities as appropriate
Operations, Management & Administration Responsibilities:
Direct the operations functions of the branch. This encompasses the full knowledge of branch functions which include- new accounts, teller operations and safe box. The incumbent acts as the resident expert on procedural, risk and regulatory functions within the branch
Ensure that the branch consistently complies with all bank policies/procedures, banking regulations and meets satisfactory audit rating. Implement appropriate controls and oversight for any identified deficiencies
Ensure sound operating conditions are maintained in the branch by utilizing the daily and monthly operational and reporting reviews along with completion of required branch certifications
Perform staffing evaluation to ensure appropriate levels of staffing and skill sets in support of customer service requirements. Work with Branch Manager and Regional management on effective staff deployment and utilization
Ensure performance reviews/evaluations of the branch's non-officer staff and officers as assigned, are completed timely, objectively and with proper emphasis on individual development, coaching skills, customer service skills and sales/referral activities
Recommend hires, transfers, terminations, salary adjustments, performance standards and reviews. Approve employee daily time records, work assignments, vacations, sick pay, etc.
May serve as Safety and/or Security Officer for the branch
QUALIFICATIONS
College degree a plus.
Three to five years' experience in a similar capacity with management/supervisory responsibilities. Comprehensive knowledge of all aspects of branch service functions.
Thorough knowledge of bank policies and procedures.
General knowledge of complex support systems, branch efficiency and productivity, and personnel policies and procedures.
Direct sales experience desired.
Computer experience (Microsoft Word, Excel, Outlook) required.
Good management skills with emphasis on planning, organization and scheduling.
Excellent verbal and written communication skills.
Bi-lingual English and Chinese (Mandarin or Cantonese) preferred.
OTHER DETAILS
$26.44 - $31.25 / hour
Pay determined based on job-related knowledge, skills, experience, and location.
This position may be eligible for a discretionary bonus.
Cathay Bank offers its full-time employees a competitive benefits package which is a significant part of their total compensation. It is our goal to provide employees with a comprehensive benefits package to fit their needs which includes, coverage for medical insurance, dental insurance, vision insurance, life insurance, long-term disability insurance, and flexible spending accounts (FSAs), health saving account (HSA) with company contributions, voluntary coverages, and 401(k).
Cathay Bank may collect personal information from potential job candidates and applicants. For more information on how we handle personal information and your applicable rights, please review our Privacy Policy.
Cathay Bank is an Equal Opportunity and Affirmative Action Employer. We welcome applications for employment from all qualified candidates, regardless of race, color, ethnicity, ancestry, citizenship, gender, national origin, religion, age, sex (including pregnancy and related medical conditions, childbirth and breastfeeding), reproductive health decision-making, sexual orientation, gender identity and expression, genetic information or characteristics, disability or medical condition, military status or status as a protected veteran, or any other status protected by applicable law.
Click here to view the "Know Your Rights: Workplace Discrimination is Illegal" Poster:
Poster- English
Poster- Spanish
Poster- Chinese Traditional
Poster- Chinese Simplified
Cathay Bank endeavors to make **************************** to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact, Mickey Hsu, FVP, Employee Relations Manager, at or . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
$26.4-31.3 hourly 4d ago
General Manager
Ciresimorek
Service manager job in Los Angeles, CA
Core Requirements:
Bachelor's degree
10+ years in Manufacturing Operations management with current P&L responsibility
Preferred Requirements:
MBA degree
The successful candidate will play a key role in directing and executing business goals and objectives to achieve profitable and sustainable growth. This includes implementing key business initiatives, such as lean manufacturing, and helping to develop high-performance teams. The ideal candidate should be an impact player with a proven track record of accomplishments, understand the business implications of decisions, and demonstrate a strong orientation toward profitability.
CiresiMorek is a collective of seasoned professionals, each bringing a wealth of experience and a personal touch to all our engagements. With over 3,500 searches and around 2,000 Operations placements, we are more than just headhunters; we are industry insiders, advisors, and diligent architects behind every successful placement.
Responsibilities:
Complete leadership responsibility for performance and overall development of the business unit
Manage the operations with a result-driven framework focused on safety, quality, and continuous improvement to meet and exceed customer expectations and business goals
Empower teams with a managerial style that is collaborative, inclusive, and balanced in approach to achieve commitments
Plan and direct the manufacturing operations at the lowest cost consistent with established operating metrics/goals
Integrate manufacturing, materials, and maintenance functions, ensuring processes result in high-quality throughput
Lead efforts to continuously improve the division's competitive position, resulting in reduced turn time and cost
Provide leadership and employee development through selection/talent acquisition, performance management, training/development, coaching/mentoring, and motivation of management, supervisory, and hourly personnel in alignment with the business goals and objectives
Confidentiality is guaranteed. Applications require a resume/CV with contact information.
Learn more about us at CiresiMorek.
$65k-128k yearly est. 4d ago
General Manager, Beacon
Critical Role
Service manager job in Los Angeles, CA
Beacon is Critical Role's membership service, a platform designed to bring fans closer to the stories, worlds, and creators they love. We're seeking an entrepreneurial, product-focused General Manager to lead Beacon through its next stage of growth. The GM will shape the product, inspire the team, and champion the community, ensuring Beacon evolves alongside the ways audiences connect with stories and creators.
This role requires both strategic leadership and creative vision, blending data-driven insights with bold storytelling instincts. The GM will steer Beacon as a platform, a product, and a community... balancing business performance with an authentic fan-first experience.
JOB SUMMARY
The General Manager of Beacon will own end-to-end responsibility for the platform's success. This role blends product leadership, operational execution, technical visioning, financial oversight, and audience growth. The GM will ensure Beacon delivers a world-class UI/UX, scalable SVOD infrastructure, and unique customer ecosystem while delivering sustainable business performance.
This is a full-time role with a starting salary in the range of $180,000-$250,000 annually. It is a hybrid position based out of our office in Burbank, CA.
AREAS OF FOCUS
Elevate the user experience through brand, technical, content, community and commerce enhancements.
Anchor content and enhancements in observed user behavior, aligning them with well-defined customer journeys and incorporating frequent learning loops for continuous improvement.
Ensure prolific access to content and tools by developing a connected ecosystem of IP, experiences and audiences.
ESSENTIAL DUTIES and RESPONSIBILITIES
[Other assignments, projects, and duties not outlined below may be required]
Product & User Experience
Defines and owns the product vision and roadmap for Beacon.
Ensures the platform delivers an exceptional and intuitive UI/UX across web, mobile, and connected devices.
Partners with design and engineering teams to continuously refine user journeys, engagement flows, and accessibility standards.
Develops and tests platform/brand engagement and membership models such as tiers, perks, tools and programs to increase subscriber lifetime value and retention.
Platform Development
Leads SVOD product development, including subscription management, payments, content delivery, and DRM.
Oversees technology stack decisions with a focus on scalability, performance, and security.
Drives innovation in personalized recommendations, community engagement features, and content discovery.
Explores alignment across IP ecosystems to uncover savings, efficiencies and user flow.
Business & Financial Leadership
Owns the P&L for Beacon.tv, balancing cost control with revenue growth.
Develops financial models, forecasting subscriber growth, churn, ARPU, and operational costs.
Optimizes pricing, subscription tiers, and promotional strategies.
Identifies and evaluates partnership opportunities with distribution platforms, payment providers, and third-party technology partners.
Owns platform growth strategy from content consumption to membership engagement
Identifies and implements new revenue streams including memberships, creator monetization tools, and community features.
Customer Experience Excellence
Leads CX strategy to ensure seamless, personalized, and community-driven subscriber experiences across all touchpoints.
Implements data-driven insights for improving onboarding, support, feedback loops, and subscriber engagement.
Champions a user-friendly, responsive platform environment that supports long-term loyalty and brand advocacy.
Team & Operations
Builds and leads a cross-functional team across product, engineering, design, marketing, and operations.
Implements KPIs to measure performance across product health, user growth, and financial sustainability.
Fosters a culture of accountability, creativity, innovation and operational discipline.
EDUCATION
Bachelor's degree required
EXPERIENCE & QUALIFICATIONS
10+ years of experience in product management, digital media, or technology leadership roles.
Experience at the intersection of creative direction, brand strategy, and digital product leadership.
Proven track record building or scaling an SVOD/OTT platform.
Strong understanding of UI/UX principles and ability to translate customer needs into product solutions.
Technical fluency with streaming technologies, DRM, CDN, APIs, and subscription infrastructure.
Demonstrated ability to manage P&L, forecast revenue/costs, and build scalable financial models.
Proven experience leading diverse creative, technical, and operational teams in high-growth environments.
Entrepreneurial mindset with a bias for action and problem-solving.
Experience with community-driven media products or fan engagement platforms.
Familiarity with emerging distribution models.
Proven ability to scale creative and product strategies across global audiences and markets.
$65k-128k yearly est. 4d ago
General Manager
Maruwa America Corp
Service manager job in Santa Ana, CA
Maruwa America Corp. is seeking a highly motivated General Manager of Administrative Department to join our dynamic team based in Santa Ana, CA. This role focuses on administration of Maruwa America Corp. with engagement at corporate finance, human resources locally, office management and other daily administrative routines.
Key responsibilities:
Finance:
-Oversee unit-level accounting operations
-Prepare and submit reports to the parent company
-Manage accounts receivable and ensure timely collection
-Monitor and control budget versus actual performance
-Conduct business performance evaluations
-Exercise control over personnel-related expenses
-Manage and optimize cash flow
-Monthly/Annually book closing
-Daily A/P Processing and biweekly payroll processing
Human Resource:
-Drive organizational improvement initiatives
-Develop and implement workforce planning strategies
-Administer personnel transfers and staffing adjustments
-Conduct employee performance evaluations
-Maintain and update compensation structures and salary tables
-Maintain employee's Time and attendance
-Keep up with Fed & State required Training
General Affairs Responsibilities:
-Establish, update and enforce internal regulations
-Communicate official decisions and directives across the organization
-Manage and safeguard company assets
-Provide administrative and clerical support
-Assessment and guidance on the company's compliance status
-Overview Inside Sales's activities
Other Responsibilities:
-Oversee all administrative functions related to the management department of the local subsidiary.
Required Qualifications:
-Japanese Language- Native Level
-Business Administration experience within the US
-Management of administration team within the US
-Strong communication skills in English both verbal and written
-Excellent multitasking and time management skills in fast-paced environment
-Willingness to travel within the US and infrequent travel internationally.
Preferred qualification:
-Finance background
-Accounting background
Employer Information:
Company name: Maruwa America Corp.
Address: 200 E. Sandpointe Ave. Suite 525 Santa Ana, CA 92707
Working hours: Monday to Friday
Holidays: Saturday, Sunday, Public and Company Holidays
Benefits:
- 401K after 6 months
-Flexible Spending Account (FSA) Medical and Dependent Care
-10 paid vacations for the first year
-19 plus paid holidays per policy
-Sick time leave
-Maternity/Parental leave
Insurance: Medical, Dental, Vision Life and AD&D Insurance.
Remuneration: US$95,000-120,000/annually
This is on-site position
★★ ★日本語版の履歴書及び職務経歴書(PDF式)を送付して下さい★★★
$95k-120k yearly 2d ago
General Manager
Christin Marie Studio
Service manager job in Los Angeles, CA
Job Description: General Manager
Compensation: $100K annually
Contract Type: Full-Time Contractor
Christin Marie Studio Overview: Christin Marie Studio is a fast-growing e-commerce brand specializing in handmade, artisan-driven fashion and jewelry. As the brand scales, we are seeking an experienced General Manager to oversee studio operations and accountability to ensure seamless execution across teams, systems, processes, and launches. This role is critical to maintaining operational continuity, profitability, and growth, as campaign volume and organizational complexity increase.
Role Overview: The General Manager serves as the senior operating leader of Christin Marie Studio and Christin's primary operational partner. This role is responsible for running the day-to-day execution of the business end to end, ensuring the studio operates smoothly, profitably, and in alignment with established creative direction and leadership priorities.
The General Manager owns operational execution, people management, and process accountability, enabling the business to function without interruption during periods of founder absence while supporting the successful execution of campaigns, launches, and revenue initiatives.
Key Responsibilities:
Operations & Execution Leadership:
Own and oversee all daily studio operations, ensuring priorities and deliverables are executed accurately and on time.
Serve as Christin's primary operational operator, proactively identifying and resolving execution risks or inefficiencies.
Ensure seamless operational continuity across campaigns, launches, and core business functions.
Team Leadership & Accountability:
Manage operations-focused team members and department leads, setting clear expectations, KPIs, and performance standards.
Maintain alignment and accountability across teams to ensure consistent execution with or without founder presence.
Act as the first point of escalation for operational and people-related issues.
Operational Systems & Continuity:
Build, document, and maintain scalable operational systems and workflows.
Ensure redundancy and coverage across inventory management, production, fulfillment, and returns.
Oversee vendors, logistics partners, and operational tools to maintain launch and execution readiness.
Financial & Performance Oversight:
Manage operational budgets, staffing costs, and execution-related expenses.
Monitor margins, cash flow, and performance metrics tied to operational efficiency.
Partner with leadership on forecasting and financial planning as it relates to operations and execution.
Marketing & Revenue Execution Support:
Oversee the execution of approved marketing initiatives, sales launches, live selling, and partnerships.
Ensure cross-functional coordination and operational readiness for revenue-driving activities.
Identify execution constraints early and communicate risks or needs to leadership and creative teams.
Qualifications & Skills:
5+ years of experience operating or leading a small to mid-size consumer or creative brand.
Direct experience overseeing e-commerce operations, fulfillment, and inventory workflows.
Familiarity with TikTok Shop, social commerce, and live selling environments strongly preferred.
Strong people leader with the ability to manage teams, enforce processes, and drive accountability.
Financially literate with experience managing budgets, margins, and operational performance.
Highly organized, decisive, and able to operate calmly in fast-paced, high-growth environments.
What We Offer:
A collaborative, fast-paced work environment within a growing fashion and jewelry brand.
The opportunity to take ownership of studio operations and directly impact business scalability and performance.
Competitive compensation and the chance to partner closely with a creative founder and leadership team.
Join us and help ensure Christin Marie Studio operates seamlessly, predictably, and at a high level as we continue to grow!
$100k yearly 4d ago
General Manager
Big Air USA 3.3
Service manager job in Buena Park, CA
General Manager responsibilities include:
Design strategy and set goals for growth
Control budgets and optimize expenses
Ensure employees are motivated and productive
Job Description
We are looking for a General Manager to oversee all staff, budgets, and operations of the local business unit.
General Manager responsibilities include formulating overall strategy, managing people and establishing policies. To be successful in this role, you should be a thoughtful leader and a confident decision-maker, helping our people develop and be productive, while ensuring our profits are on the rise.
Ultimately, you'll help our park grow and thrive.
Responsibilities
Oversee day-to-day operations
Responsible for the guest experience in the park along with driving profitability.
Design strategy and set goals for growth
Maintain budgets and optimize expenses
Set policies and processes
Ensure employees work productively and develop professionally
Oversee recruitment and training of new employees
Evaluate and improve operations and financial performance
Prepare regular reports for upper management
Ensure staff follows safety protocols
Provide solutions to issues (e.g. profit decline, maintenance of equipment, employee conflicts, loss of business to competitors)
Requirements
Proven experience as a Manager or similar role
Experience in planning and budgeting
Knowledge of business process and functions (finance, HR, procurement, operations etc.)
Strong analytical ability
Excellent communication skills
Outstanding organizational and leadership skills
Problem-solving aptitude
How much does a service manager earn in Ontario, CA?
The average service manager in Ontario, CA earns between $53,000 and $137,000 annually. This compares to the national average service manager range of $47,000 to $116,000.
Average service manager salary in Ontario, CA
$85,000
What are the biggest employers of Service Managers in Ontario, CA?
The biggest employers of Service Managers in Ontario, CA are: