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  • Service Delivery Manager - Apple Information Security

    Apple 4.8company rating

    Service manager job in Sunnyvale, CA

    **Role Number:** 200*********** Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. We're a diverse collection of problem solvers and doers, continually reimagining our products, systems, and practices to help people do what they love in new ways. This is a deeply reciprocal place, where everything we build is the result of people in different roles and teams working together to make each other's ideas stronger. That same real passion for innovation that goes into our products also applies to our practices, strengthening our dedication to leave the world better than we found it! We are seeking a strategic and results-oriented leader in Service Delivery to drive and advance our security service portfolio, ensuring consistent delivery excellence, operational efficiency, and customer satisfaction. This role will drive the evolution, optimization, and continuous improvement of our security service offerings, aligning capabilities with business objectives and emerging security needs. The ideal candidate will possess a strong blend of technical or security expertise, leadership skills, and a customer-centric approach. **Description** The Service Delivery Manager will be responsible for influencing and driving transformational change to across the organization. This is an opportunity to play a key role in shaping the future of our service offerings. You must be passionate about service excellence and continuous improvement. **Minimum Qualifications** + Demonstrated ability to manage, lead, and inspire teams while driving transformational organizational change + Expertise with service delivery management; overseeing the end-to-end delivery of managed services + Experience leading teams in a matrixed environment including working with security engineering, engineering managers, software developers, and other cross-functional teams + Strong problem solving skills; with the ability to lead through ambiguity to deliver incremental value to our customers + Exceptional communication and presentation skills **Preferred Qualifications** + Experience in leading an MSP (managed service provider) or MSSP (managed security service provider) organization + Expert knowledge of service management frameworks (e.g. ITIL) and security best practices. + CISSP and related security certifications is a plus Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (*********************************************************************************************** .
    $119k-160k yearly est. 4d ago
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  • Strategy & Operations Manager, Support

    Openai 4.2company rating

    Service manager job in San Francisco, CA

    About the Team The User Operations team (Support) is central to ensuring that our customers' experience with our products is nothing short of exceptional. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role We are seeking a senior strategy and operations leader to build, lead, and scale the Strategy & Operations function within OpenAI's User Operations organization. In this role, you will manage a high-impact team of strategy and operations practitioners while owning the service strategy, planning, and execution mechanisms that underpin our customer support operations. You will be accountable for how User Operations scales - designing and evolving our support model, forecasting and planning for growth, and ensuring we have the right capacity, capabilities, and operating rhythm to meet user needs as OpenAI's products and footprint expand rapidly. This role acts as the connective tissue between strategy, planning, and execution, and as a force multiplier for User Operations leadership. You'll be responsible for deeply understanding our existing support strategy and operating model, quickly gaining context on where we are and where we're going - and then running with it, pressure-testing it, and evolving it as needed. This is not a role focused on documenting or maintaining playbooks. AI has fundamentally changed the customer experience and the nature of support operations; this role requires a leader who can define future-state service models, anticipate second- and third-order impacts of scale, and continuously adapt our operating approach. You might thrive in this role if you: Lead and develop the Strategy & Operations team within User Operations, setting clear direction, priorities, and quality bars, while raising the operational and strategic maturity of the org. Own Service Strategy for User Operations, including support model design, tiering and entitlements, and the evolution of our end-to-end customer experience. Own forecasting and capacity planning for User Operations, partnering closely with Finance and Data teams to translate demand signals into headcount, vendor strategy, tooling investments, and operating plans. Serve as a strategic partner to User Operations leadership, helping define long-term direction while ensuring near-term priorities are executed against with rigor and accountability. Drive AI-native operations across User Operations, embedding LLMs and automation into service strategy, workforce models, tooling, and decision-making. Technology is not an adjunct here - it is foundational to how we design support. Partner closely with Product, Engineering, and Data leaders to identify and solve the most critical scaling challenges in support, including deflection strategy, self-service expansion, tooling evolution, and operational quality. Bring structure to ambiguity and momentum to execution, establishing program structure, decision frameworks, and operating rhythms that allow teams to move quickly without losing coherence. Lead deep, analytical dives into the core drivers of support performance, including volume, handle time, backlog, SLA risk, cost-to-serve, automation efficacy, and customer experience signals. Own change management for major operational shifts, ensuring new strategies, service models, and systems are adopted effectively across internal teams and external partners. Act as a senior escalation and alignment point across the org, connecting strategy, planning, and execution, and ensuring leadership has clarity into progress, risks, and tradeoffs. You might thrive in this role if you: Have 10+ years of work experience in customer support operations and/or a strategy & ops function, with deep, hands-on experience running and scaling support organizations, and prior people-management responsibility. Bring a strong, opinionated point of view on customer support operations, including service strategy, workforce planning, automation strategy, and operating cadence - and can quickly adapt that perspective to OpenAI's unique context. Have led forecasting, capacity planning, and annual planning in complex, high-growth environments, with comfort operating under significant uncertainty and imperfect data. Operate comfortably at all altitudes, from executive-level strategy conversations to detailed discussions on queue dynamics, SLAs, routing logic, and agent performance. Have a proven track record of owning large, ambiguous problem spaces end-to-end, translating them into clear priorities, executable plans, and measurable outcomes. Have a deep passion for AI, technology, and customer experience, and are energized by the opportunity to redefine how customer support operates at a global scale. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI's Affirmative Action and Equal Employment Opportunity Policy Statement. Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations. To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link. OpenAI Global Applicant Privacy Policy At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology. #J-18808-Ljbffr
    $83k-127k yearly est. 4d ago
  • Strategic Client Success Leader - Tech & Services

    SKAI Brasil

    Service manager job in San Francisco, CA

    A leading digital marketing firm is seeking a strategic Account Leader for their San Francisco office. This role involves managing key client relationships, driving retention and growth, and leading a team of Client Success Managers. Candidates should have over 5 years of experience in account management and a strong grasp of digital marketing strategies. The position offers a hybrid working model with comprehensive benefits, including medical coverage and a professional growth stipend. #J-18808-Ljbffr
    $98k-167k yearly est. 5d ago
  • Field Service Manager

    Hitachi Global Air Power 4.0company rating

    Service manager job in Livermore, CA

    Job title: Field Service Manager Reports to: Senior Field Service Manager Compensation: $130,000-$140,000 Base plus variable compensation The Field Service Manager's core responsibility is to the HAC customer experience as well as training and developing the organization's field service technicians. The role includes managing a team of service technicians, guidance and support for the HAC technician advancement program, technician follow up calls, in person training on all systems, customer in person visits and assists on the direct contact for maintaining the customer relationships. This position works in cooperation with the Service Operations Manager in implementing and managing the HAC's service procedures. The candidate should exhibit dynamic leadership and communication skills with an emphasis on team building and customer engagement. Duties and responsibilities: High Level Business Objectives: Work with Service Operations Manager to develop a market strategy aimed toward account retention and services growth in the region. Coordinate with General Manager on select activities/initiatives to improve the customer experience and improve store profitability. Develop a team of highly knowledgeable and motivated Service Technicians and assist in them achieving their personal and professional goals. Provide training and billable service work as required Services Leadership: Work with Service Operations Manager to facilitate a plan to always provide reliable 24-hour emergency service support for our customer base. Identify potential service technician candidates and work with HR to bring them to the company to enhance the team and meet the objectives of the company. Assess performance of service technicians. Ensure that all service technicians are trained and receive certifications in all relevant aspects of industrial equipment repair and maintenance commensurate with their tenure with the company. Ensure all service personnel have a working knowledge of all computer programs supplied them by the company to fulfill the responsibilities assigned to them. Maintain technician staffing at appropriate levels for business requirements. Ensure warranty work is completed in accordance with manufacturer flat rate guidelines while assisting the warranty coordinator in providing required documentation for efficient claims processing. Responsible for professionalism of service technicians, cleanliness of trucks, providing and maintaining the fleet of specialized tools, and maintaining a relationship with our uniform supplier in cooperation with the Director of Operations in keeping with the Hitachi/Sullair brand. Compliance/Miscellaneous: Work with EHS Manager to ensure compliance of EH&S policies in accordance with organizational and local requirements. Maintain a clean, safe, working environment. Attend training with the Sullair factory to stay current on product offerings and technologies. Travel as required to drive business activity and attend training. 80% Field / 20% Office Demonstrate flexibility/teamwork as additional items will be required to help grow the business. May involve multi-branch location responsibilities Education: Associate degree preferred but not required. Technical Training/Certifications in the compressed air industry is a plus. High School Diploma Required Position Requirements: Five plus years field service experience in the compressed air industry. Proven leadership experience with strong written and verbal communication. Strong understanding of Microsoft office suite. Experience with ERP systems a plus. Direct reports: Service Technicians The successful candidate is responsible for complying with Hitachi's Code of Ethics and related policies. In performing the job, the incumbent shall take all steps necessary to comply with our safety rules and requirements and must actively support the organization's efforts to meet and exceed its goals of creating and maintaining a safe workplace. This description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company's discretion. Hitachi Global Air Power US, LLC is an equal opportunity employer and will not discriminate based on race, religion, color, age, gender, sexual orientation, national origin, genetic information, veteran status, physical or mental disability, or other protected categories under applicable law, whether in recruitment, employment, promotion, transfer, compensation, or other conditions of employment.
    $130k-140k yearly 3d ago
  • Senior Account Manager, Retail / Food Service

    Sandbox Industries Inc. 3.8company rating

    Service manager job in San Francisco, CA

    Senior Account Manager- Retail/ Food Service Job Description About Full Harvest Full Harvest is bringing the $1T produce industry fully online, end-to-end, for the first time ever. Our mission is to digitize the produce value chain, while solving the #1 contributor to climate change-food waste-by creating the leading business-to-business online produce platform selling all grades, including an expertise in off‑grade and surplus produce. This creates a win‑win‑win for farmers, food companies, and the planet. The company is backed by leading technology, impact, and agriculture investors such as Spark Capital, Cultivian Sandbox, Telus Ventures, and RaboBank. Full Harvest is recognized as a World Economic Forum Tech Pioneer, the top 2020 Fast Company World Changing Idea, a Forbes Most Innovative Agtech Startup, and was recently on the cover of Newsweek magazine. Our CEO was also recognized by The Packer as one of the Top Women in Produce in 2024. The Role Are you a produce broker or account manager ready to scale your book of business faster, earn more consistently, and eliminate the back-office burden? At Full Harvest, we've built a technology platform and national network that allows experienced brokers to do what they do best - scale their relationships and close deals - while we handle everything else. As a Senior Account Manager, you'll leverage our infrastructure, data, and technology to grow your book of business across Retail and Food Service buyers. You'll gain stability, scale, and support while maintaining the autonomy and relationships that define your success. Why Join Full Harvest? - Keep Selling, Lose the Headaches: We handle all credit checks, invoicing, collections, freight, logistics, and food safety compliance so you can stay focused on the deal flow. - Earn Steady Income with Commission and Equity in the Company: Competitive base salary and benefits provide consistent earnings on top of commissions tied to your performance. In addition, you will have equity in the company so your success is also your success. - Focus on the Deals with Unparalleled Support: Imagine what you could do with: - Data & Insights: Have access to cutting‑edge data and insights to help you grow and scale your sales faster. - Automated Freight & Logistics: Our platform and team provide real‑time freight quotes, handle bookings, and offer automated order tracking from start to finish to you and your customers. - Streamlined Order Management: Our platform helps you manage orders online 24/7 and our team supports you to ensure smooth transactions. - Supplier Food Safety & Audits: A dedicated Food Safety Team member handles all supplier food safety certification and audits. A food safety portal helps customers save and manage documents on our platform for ease of reference. - Collaborate for Success: Join a team of experienced sales colleagues who have been with Full Harvest for over 6 years. Collaborate with them to expand your supply map and leverage our 12,000+ grower network to increase your opportunities. We have the infrastructure and technology to provide the ultimate support system for sales leaders who want to prioritize their time growing existing business and relationships vs. dealing with headaches. Responsibilities - Scale your existing relationships onto the Full Harvest platform, working with our team to onboard and grow your current relationships with suppliers and buyers. Expand wallet share and produce categories sold to your book of business with the reach of the Full Harvest's platform. - Actively prospect and pursue new produce sales opportunities in Retail and Food Service sectors. - Work with suppliers to secure contracts and programs that enhance supply for all Full Harvest Buyers. - Build and grow Buyer relationships through leveraging our marketplace and data & insights. - Serve as a sales leader and collaborative partner on our team, sharing market insights and leveraging our collective supply relationships to grow your produce business. - Utilize the Full Harvest platform technology to execute deals and manage customer accounts, from sales quoting to closing. - Develop demand and sales forecasts and take responsibility for delivering on sales targets for your buyers and prospects. What You'll Bring - Proven Sales Leadership: 3-10 years of experience as a produce broker, trader, or produce salesperson with a strong book of business. - Key Account Expertise: Established relationships with Retail and/or Food Service buyers (e.g. Costco, Kroger, Walmart, etc.). - Strong Relationships: Track record of building, maintaining and growing relationships with Retail and/or Food Service buyers and suppliers, namely decision makers. - New Business Hunter: A successful history of prospecting and acquiring complex, new customers with a proven ability to build and maintain long‑term relationships. - Supplier & Sourcing Expertise: Deep relationships and experience working with suppliers and farms to secure supply, negotiate favorable contracts, and develop effective programs. At least some brokering experience vs. purely selling captured supply. - A Collaborative Approach: A team‑oriented mindset with the willingness to use your expertise, relationships, and experience to support and assist colleagues in achieving common goals. - A Passion for Innovation: An excitement to use technology to become more effective, efficient, and successful in your sales business. What We Offer - A Meaningful Mission: The opportunity to work on a great mission-solving food waste-and modernizing the produce supply chain. - Remote Flexibility with national reach - Income Stability and Full Benefits: Base Salary + Commission + Equity + Benefits - A Culture of Growth: A fun and challenging environment that provides a chance for significant personal and professional growth. - Equity in the Company: The chance to have ownership in a high‑growth startup, with the potential for substantial returns. - Top-Tier Technology: We provide the most up‑to‑date tools, including company‑issued Macs, the latest software, and all the equipment you need to excel at your job. - Comprehensive Benefits: A full suite of benefits, including medical, dental, and vision coverage, along with a 401k plan. Compensation for this position is composed of salary, equity, and strong commission plan. For the salary portion, the range for this position is $75k-$120k, depending on location and experience. Full Harvest has passed this position as a remote position. Full Harvest is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. Apply Email your resume to *****************************. #J-18808-Ljbffr
    $75k-120k yearly 3d ago
  • 971 Electrical Division Manager T&D - FILLED

    Jennifer Powers

    Service manager job in Santa Clara, CA

    This is your opportunity to thrive on the executive leadership team of an amazing, people-first utility! Highlights Be an influential part of an incredible publicly owned utility where compassion & accountability sum up this unique This utility respects its customers and respects the environment by actively moving toward a carbon‑free future Seize the opportunity to develop your career and have fun with strategic endeavors such as meeting climate goals to cut greenhouse gas emissions to 40% by 2030, while also ensuring that 50% of retail sales are from eligible renewables by 2030 Join an amazing leadership team who invites new leaders in and values their Enjoy the prestige of an extremely successful not‑for‑profit utility that holds itself to the highest financial Company Information Silicon Valley Power (SVP) siliconvalleypower.com is a 125‑year‑old California‑based not‑for‑profit municipal electric utility that is owned and operated by the City of Santa Clara SVP provides electricity service to over 57,000 residential and business customers, at rates 25 to 53 percent below neighboring High‑profile customers include large corporations such as Intel, Applied Materials, Amazon Web Services (AWS) and NVIDIA SVP is the only full‑service, vertically integrated publicly owned utility in Silicon Valley owning generation, transmission, and distribution assets Beginning in 2018 SVP began providing 100% carbon‑free power to all residential customers. Carbon‑free electricity from Silicon Valley Power consists of 50% large hydroelectric power and 50% eligible renewable energy sources, including solar, wind, geothermal, landfill gas, and small hydroelectric power plants In 2022 SVP was recognized as a Diamond Level Reliable Public Power Provider (RP3 from American Public Power Association (APPA)) for providing reliable and safe electric service. This shows a demonstrated proficiency in four key disciplines: reliability, safety, workforce development, and system improvement. The Diamond Level is the highest designation that a utility can earn About Silicon Valley Power: History Electric Generation Locations Strategic Plan They Value and Appreciate their Employees The executive team is strong with great communication skills, where transparency and spearheading innovation is key to their ongoing success Benefits: 2022 Benefits Summary (Refer to column for Unit 9, Management Employees) Unclassified Management MOU Silicon Valley Power | Home Electric Division Manager - Transmission & Distribution: Role within the Utility The Electric Division Manager - T&D has primary accountability for providing leadership in the Transmission & Distribution division which oversees repair and maintenance of existing facilities, as well as construction for new business. This role will find a balance between repairs and new business. Day‑to‑day, will coordinate with crews with the help of the supervising Senior Line Foreman and Line Foremen while managing the budget for repairs and construction. This will be a warm transfer: the current Manager has 20 years of experience and will be on hand to share their experience with the new Manager Responsibilities and Qualifications Manage the Transmission and Distribution Division comprised of 35+ employees in the disciplines of T&D in both Above and Underground facilities, and associated activities Experience managing highly functional employees belonging to IBEW Collective Bargaining Unit In‑depth knowledge of California General Order 95 (Overhead Electric Line Construction), California General Order 128 (Underground Electric Supply and Communication System Construction), and engineering involved in the development, construction, production, and operational methods in interconnected utility areas; transmission, distribution, fiscal forecasting and planning, customer service; telecommunications; information technology; and Knowledge of Compliance requirements in the T&D environment Knowledge of Work Management and Prioritization principles Knowledge and experience using an Enterprise Asset Management Program, Computerized Maintenance Management System, and/or Computerized Work Management System Knowledge of Maintenance Principles/Philosophies directed at T&D equipment and machinery, engineering economics; and the principles of management and personnel administration Knowledge of Environmental Health and Safety rules and regulations applicable to T&D work First‑hand knowledge of Personal Protective Equipment used in T&D work Ability to analyze complex data; resolve applicable problems; prepare technical Effectively negotiate contracts; manage long‑term supplier and customer business Manage contractor Manage project development and operations Work successfully in a team Communicate effectively in writing and Work effectively and harmoniously with others in a team Community Information Located at the heart of Silicon Valley, about 45 miles south of San Francisco, the City of Santa Clara truly is “The Center of What's Possible.” Incorporated in 1852, Santa Clara covers an area of 19.3 square miles with a population of 129,000. Santa Clara is home to an extraordinary array of high‑tech companies, including Applied Materials, Intel, Nvidia, Oracle, and Ericsson. The City of Santa Clara is also home to Santa Clara University, Related Santa Clara project, California's Great America Theme Park, and Levi's Stadium, home of the San Francisco 49ers and Super Bowl 50. For more information, go to ******************** Background Profile Bachelor's Degree: in Engineering, Business, or a closely related Substitutions: 8 years of applicable electric utility experience may be substituted for the education requirement Experience: Working knowledge of Transmission & Distribution and four (4) years of experience at a responsible level in engineering, administration, marketing, rate setting, resource planning, power contracts, power trading, risk management, communications, information technology, power operations, or maintenance in the electric utility industry or related field. Substitutions: An advanced degree in Engineering or a Business degree may be substituted for up to 2 years of the experience requirement Management Experience: Experience managing a union shop and strong work management Relocation/ability to report to the office in Santa Clara For questions and more information about this opportunity, please contact: Jenna Flanagan Phone or text: ************** Email: ******************** #J-18808-Ljbffr
    $96k-157k yearly est. 3d ago
  • General Manager - Oakland, CA

    TMG Partners 3.2company rating

    Service manager job in Oakland, CA

    General Manager - Owner-User Urban Office Campus The General Manager is responsible for the full scope of operations and workplace experience at a premier, owner-occupied Class A office project, that serves as the company's corporate headquarters. In this unique role, the General Manager serves as both the steward of the asset for ownership and the primary partner to the owner-occupier, ensuring that the building operates seamlessly, efficiently, and at the highest standards of service. This position blends professional property management expertise with a hospitality-driven approach, delivering an exceptional environment that supports the owner's business, its employees, and its long-term investment objectives. Key Responsibilities Owner-User Service & Workplace Experience Act as the primary on-site liaison with the owner's leadership, facilities, and employee engagement teams. Anticipate and address operational needs that directly impact the owner's employees, ensuring a comfortable, safe, and productivity-enhancing environment. Develop and manage programs, amenities, and workplace initiatives tailored to the unique requirements of the owner-user. Maintain proactive communication with ownership regarding building performance, upcoming needs, and opportunities for improvement. Operations & Building Management Oversee all aspects of daily building operations including engineering, maintenance, security, janitorial, and sustainability initiatives. Oversee maintenance of building systems and infrastructure at peak performance to support continuous business operations. Provide oversight of lease administration and tenant relations for any tenants of the owner-occupier, ensuring compliance, effective communication, and strong landlord-tenant relationships. Work with owner representative and facilities teams to implement and execute preventative maintenance schedules and to manage capital improvements and modernization projects. Ensure all spaces-both front-of-house and back-of-house-reflect the owner's standards of quality and professionalism. Financial & Asset Stewardship Oversee the development and management of the property's annual operating and capital budgets, balancing fiscal discipline with the owner's business needs. Provide regular reporting and insights on building operations, expenses, and long-term asset planning. Partner with ownership on forecasting, major capital planning, and alignment of building operations with corporate goals. Leadership & Vendor Oversight Lead, train and mentor on-site staff with a culture of accountability, professionalism, and hospitality. Negotiate, manage, and monitor contracts with vendors to ensure high-quality, cost-effective service delivery. Establish and enforce service-level standards consistent with both property management best practices and ownership's expectations. Compliance & Risk Management Ensure building operations and vendors meet all applicable regulatory, environmental, and safety standards. Serve as the primary coordinator for safety, security, and emergency preparedness programs. Maintain and update risk management procedures that safeguard both the business operations of the owner-occupier and the long-term value of the asset. Qualifications Bachelor's degree in Business, Real Estate, Facilities Management, or related field. 7+ years of commercial property management experience, ideally including direct oversight of single-tenant or corporate headquarters environments. Strong operational and financial management skills, paired with a service-oriented mindset. Exceptional communication skills and the ability to build trust with ownership and corporate leadership. Proficiency with property management systems (Yardi, MRI, etc.) and Microsoft Office Suite. Professional designations such as RPA, CPM, or LEED AP preferred. Must have a California Department of Real Estate license Core Competencies Owner Partnership - Serves as a trusted advisor to ownership, aligning property operations with corporate strategy. Hospitality-Driven Leadership - Engages with ownership and enhances the workplace experience for employees in a manner that demonstrates service excellence. Operational Rigor - Manages the building with discipline, foresight, and attention to detail. Hands-On Stewardship - Maintains a visible presence in daily operations to ensure quality and responsiveness. Strategic Alignment - Balances immediate operational needs with long-term investment and asset performance goals. Benefits Full medical (PPO & HDHP), dental, vision, dependent care FSA, FSA Transit, HSA 401K (Pre Tax & Roth) Salary $185,000 - $215,000
    $185k-215k yearly 2d ago
  • District Manager, HTM

    Recooty

    Service manager job in San Francisco, CA

    We are hiring District Manager HTM for our client at Cleveland, OH. Skills: Healthcare Technology Management, Large Healthcare Environment, Clinical Engineering, Leadership, Management, Client Relationship, Safety Programs. Visa sponsorship eligibility: No The ideal candidate will have a successful track record of management performance and leadership within the Healthcare Technology industry. Responsibilities District Manager of Healthcare Technology Management professionals have:- Successful leadership in Healthcare Technology Management within a large healthcare environment The ability to develop outstanding client relationships and governance structure. This individual will serve as the main point of contact with our University Hospital System client. Superior business acumen, agility, adept at making decisions and budget management proficiency. Strong leadership abilities to coach and mentor various levels of employees Ability to review and maintain reports to ensure compliance with federal, state, local regulations and Client policies and procedures. Ability to ensure a safe work environment for employees by enforcing the execution of all safety programs and makes recommendations for changes as necessary. Skills to assess financial risk and opportunities of the account and communicate results to the client and company senior management, initiate action plans as necessary. Some understanding of Cybersecurity problems and solutions to protect Healthcare providers The commitment to promote and support workplace diversity initiatives. Position Summary The Client Executive (Single) has overall leadership and responsibility for client relationships, oversight of the assigned contract/s (or a service-related portion of that contract), and company success of a single client organization with multiple sites and either single or multiple services. Has direct accountability for operational excellence - achieved by delivering on our contractual obligations and our service commitments that are: Predictable, Reliable, and Repeatable. Basic Qualifications & Requirements Basic Education Requirement - Bachelor's Degree or equivalent experience Basic Management Experience - 7 years Basic Functional Experience - 7 years MUST HAVE Bachelor's Degree or equivalent experience. 7 years of management experience. 7 years of functional experience. Experience Healthcare Technology Management within a large healthcare environment. Company offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs. #J-18808-Ljbffr
    $97k-155k yearly est. 4d ago
  • Strategic Ops & Growth Manager - Equity

    Menlo Ventures

    Service manager job in San Francisco, CA

    A leading tech company in California seeks a Business Operations & Strategy Manager to turn strategic ambiguity into actionable plans. You will manage leadership operations, develop insights from data, and oversee partnerships while collaborating closely with executives. This role requires 5-7 years in strategy or operations, with strong financial modeling skills. The compensation is competitive, ranging from $160K to $180K plus equity, in an on-site role that promises impactful contributions and a dynamic work environment. #J-18808-Ljbffr
    $160k-180k yearly 3d ago
  • District Manager

    International Executive Service Corps 3.7company rating

    Service manager job in San Francisco, CA

    Shift: Monday- Friday, 4:00am - 1:00pm (Must be flexible with schedule) Role: Provides day-to-day supervision of collection services and related operations of all or part of a subsidiary. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Essential Responsibilities: Assures rates are applied accurately, directly or through subordinate supervisors. Continually audits and evaluates standards for collection activities. Applies apartment, commercial, and residential rates to ensure appropriate customer billing. Adjusts routes to ensure that workload and weights are evenly distributed. Observes collection practices on the routes and enforces safety policies and procedures; conducts accident, injury, and workplace investigations. Ensures all employees are properly trained and licensed (if applicable) to operate and/or maintain all equipment. Assists with collection of delinquent accounts, as needed. Ensures compliance with environmental regulations, employee safety standards, other applicable regulations, and corporate policies. Ensures compliance with collective bargaining agreements. Deals with employee representative regarding questions or disputes. Identifies all potential rule infractions and implements corrective actions and/or processes to avoid future infractions. Maintains and generates records of operations and submits reports as directed. Investigates and resolves customer inquiries and complaints not resolved by subordinates. Adjusts rate and billing disputes as necessary. Prepares or assists in preparing budgets and plans for equipment and staffing. Assists General Manager in planning operations. Represents the company in community activities, with public contacts, and Company activities. Other duties as assigned. Qualifications: Possession of a high school diploma or GED. Bachelor's degree preferred. Related management experience in resource recovery and in supervisory capacity. Principles of employee training, supervision, and evaluation. Supervisory techniques, resource allocation, planning and budgeting. Valid Class “B” Commercial Driver's License preferred upon hire or within six months of hire Recology Offers: An ecologically innovative company that finds and mentors people committed to protecting the environment and sustaining our communities. The largest employee-owned resource recovery company in the industry with terrific benefits to help you prosper. A creative and caring culture that values community, diversity, altruism, accountability, collaboration, and learning by doing. An inspired company mission driven to use and return resources to their best and highest use through the practice of the 4R's: Reduce, Re-use, Recycle, and Recologize. Distinct professional challenges to connect with, care for, and grow community that sees a world without waste. Recology Benefits May Include: Paid time off and paid holidays. Health and wellness benefits including medical, dental, and vision. Retirement plans (Employee Stock Ownership Plan, 401(k) with match). Annual wellness incentives. Employee Assistance Program (EAP). Educational assistance. Commuting benefits. Employee referral program. Supplemental Information: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job; and pursuant to applicable law, we will consider for employment qualified applicants with criminal records. It is important that you provide accurate information on the job application, inaccurate information may cause delays in the processing of your application and/or may disqualify you as a candidate. Recology is an equal opportunity employer committed to supporting an inclusive work environment where employees are valued, heard, and provided development opportunities. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship, disability, protected veteran status, or any other basis that is prohibited by law. This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, effort, work conditions, and benefits associated with the job. #J-18808-Ljbffr
    $86k-132k yearly est. 4d ago
  • Director, Sales & Services - Stockton Kings

    AEG 4.6company rating

    Service manager job in Stockton, CA

    In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. Job Summary:The Stockton Kings are seeking a Director, Sales & Service to lead our revenue generation and client relationship efforts across ticketing, partnerships, and group sales. This key leadership role is responsible for driving sales strategy, developing high-performing teams, and fostering meaningful, long-term relationships with our fans, partners, and community. Reporting to senior leadership, the Director will champion a culture of excellence rooted in our organizational values-Proud, Family, Progress, and Belief-while delivering exceptional experiences that align with The Kings Way: valuing the customer experience above all, obsessing over the details, and striving to be best in class. Key Responsibilities Manage and mentor the Sales and Service teams across season ticket, partial plan, corporate partnership, and group sales to meet and exceed individual and team revenue goals. Develop and implement comprehensive sales and retention strategies designed to maximize new business, renewals, and upsell opportunities. Partner closely with Ticket Sales, Marketing, Business Intelligence, Partnerships, Arena Operations, and Legends Hospitality to streamline processes and enhance the overall fan and partner experience. Work with the Business Intelligence team to analyze performance trends and develop strategic pricing recommendations for ticketing products. Evolve and grow the Season Ticket Member program through new benefits, engagement touchpoints, and creative initiatives that deliver additional value to members. Design and oversee high-impact sales and service campaigns, events, and communications that strengthen relationships and drive awareness. Leverage networking opportunities, community events, and corporate relationships to expand the Stockton Kings' reach and influence. Set clear goals, measure success, and consistently identify opportunities for professional development and operational efficiency within the team. What We're Looking For Bachelor's degree in Sports Management, Business Administration, Communications, or related field. 5+ years of experience in sports sales or related industries. Proven experience leading or mentoring peers in a sales environment, fostering growth and performance. Demonstrated success in sports ticket sales with a track record of exceeding goals. Strong leadership presence with the ability to inspire, coach, and develop others. Passion for innovation and comfort with emerging sales technologies and tools. Excellent communication, organizational, and problem-solving skills. Exceptional customer service acumen. Compensation & Perks Base Salary: $70,000 - $80,000 Eligible for Team Bonus Pool & Commission Comprehensive Medical, Dental, and Vision for employees and dependents Self-Directed Time Off + 11 Paid Holidays + Summer Fridays Employer 401(k) match Cell Phone Stipend, Stockton Kings home game tickets, team store discounts, and more.
    $70k-80k yearly 7d ago
  • Proposal Strategy and Operations Manager San Francisco, Remote

    Picnichealth

    Service manager job in San Francisco, CA

    Proposal Strategy and Operations Manager At PicnicHealth , we're building the future of non-interventional clinical research, powered by AI and centered on patients. Our mission is to make it radically easier, faster, and more affordable to generate high-quality real-world evidence. We're replacing the legacy, services-heavy model with a modern, AI-first approach that unlocks insights from rich, multi-modal data-from clinical notes and imaging to lab results-at scale. By engaging patients directly through our personal health assistant , PicnicAI, which meets them where they're at and delights them along the way (with an industry leading NPS of 76), patients participate actively in the research they care about. PicnicHealth is already a trusted partner to 7 of the top 10 pharmaceutical companies. Our work spans 40+ disease areas and has supported over 60 peer-reviewed publications, including an FDA submission that incorporates PicnicHealth data. Founded in 2014, we've raised $100M+ from top investors like Amplify Partners, Felicis Ventures, B Capital Group, and Y Combinator. Our business running non-interventional studies more than doubled last year, and we're growing even faster in 2025. We're a team of doctors, patients, data nerds, engineers, and builders, reimagining how clinical research works - and we're just getting started! The Opportunity As the Proposal Strategy and Operations Manager, you will build a system and process that enables a cross-functional team to transform complex technical capabilities into compelling, winning proposals . This role is critical to our success in the competitive non interventional study space requiring someone who can transform complex technical capabilities into compelling, winning proposals. This is a builder role. You'll wear multiple hats-leading proposals, creating structure where it doesn't exist, and partnering across teams. You won't be doing this alone, but you will be accountable for making it happen. At PicnicHealth, AI is at the core of everything we do. We're looking for individuals who are not just comfortable with, but genuinely excited by and actively experimenting with, the power and potential of AI. What you'll do: Strategic Proposal Leadership Develop and execute proposal strategies that differentiate PicnicHealth in competitive landscapes Collaborate with Sales, Scientific Solutions, Product Delivery and Operations teams to craft compelling value propositions Analyze RFPs and client requirements to develop winning positioning and messaging Proposal Management & Execution Leverage project management tools and processes to project manage complex, multi-stakeholder proposal processes with tight deadlines Coordinate cross-functional teams including Scientific Solutions, Product, Delivery and Operations, Legal, and Finance Ensure all proposals meet client requirements, compliance standards, and internal quality benchmarks Develop standardized templates, timelines, processes, and best practices to improve efficiency and win rates Identify, test and roll out technology and tools to build scalable processes that enable faster and more efficient proposals. Content Development & Optimization Levarge PicnicHealth experts to create compelling executive summaries, technical approaches, and capability statements Maintain and continuously improve proposal content library and knowledge management systems leveraging process, technology and tools Work with solutions and design to ensure consistent messaging and branding across all proposal materials Win/Loss Analysis & Continuous Improvement Conduct thorough win/loss analyses to identify improvement opportunities Track proposal metrics and conversion rates to optimize processes Collaborate with Sales teams to understand client feedback and market dynamics Implement process improvements based on data-driven insights What you'll bring: 5+ years of experience leading complex RFP responses within CROs, real-world evidence vendors, or digital health companies supporting life sciences clients.” Proven track record of winning competitive, high-value proposals (>$1M) Experience with real-world evidence, clinical research, or healthcare data strongly preferred Project Management Excellence: Experience managing multiple concurrent proposals with competing deadlines Strategic Thinking: Ability to develop winning strategies based on client needs and competitive landscape Cross-functional Leadership: Proven ability to lead and coordinate diverse teams without direct authority Analytical Skills: Experience with win/loss analysis, proposal metrics, and process optimization Exceptional Writing & Communication: Ability to translate complex technical concepts into clear, compelling narratives Bachelor's degree required; degree in Life Sciences, Business, or related field preferred We expect all team members to be amazing in their roles and, ultimately, to move the PicnicHealth mission forward. Why will PicnicHealth win in Clinical Research? Trials are a major bottleneck in drug development, and the promising advancements in biotech cannot achieve their full potential unless clinical research becomes more effective. The industry runs on outdated technology and manual processes. Research sites (hospitals, academic centers, doctors' offices) are a major bottleneck, and contract research organizations (CROs) spend most of their time wrangling sites and cobbling together vendor software. PicnicHealth has built technology that uniquely positions us to run faster, cheaper, and more flexible studies without requiring sites: PicnicAI (trained on 350M+ clinician annotations over 100k+ patient records) is the only system that can effectively access and structure all participant EMR data trials need Our AI health assistant (NPS of 66 in 2024) guides participants through study activities and enables most to be done at home We're an integrated solution - virtual site, CRO, and software platform - with AI built in from the ground up, initially focusing on observational research. At PicnicHealth you get to solve real problems with real solutions, great tech, and great people. We look to attract and retain exceptional performers through a mission that matters, a culture that allows team members to do their best work and be their real selves, and through competitive compensation and benefits packages aligned to the market and our Core Values. We're a remote first company, with teammates spread across the US. We support in-person gatherings, including co-working spaces and multi-day onsites, to build connections and move forward strategic initiatives. Expect to travel 2-4 times a year. For our team members in the Bay Area, who prefer to work in person we can offer a hybrid set up to work from the SF office on a flexible schedule. Target Base Salary Range: $125K - $150K The base salary PicnicHealth offers may vary depending upon the scope, complexity, and autonomy of the position and on the candidate's job-related knowledge, skills, and experience. The total package will include equity, in addition to a full range of medical and/or other benefits, depending on the position offered. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans. You also get: Family friendly environment Flexible time off 401k plan Free PicnicHealth account Equipment and internet funds for home office set up Wellness Stipend Equal Opportunity Statement PicnicHealth is committed to promoting an inclusive work environment free of discrimination and harassment. We value a diverse and balanced team where everyone can belong. Create a Job Alert Interested in building your career at PicnicHealth? Get future opportunities sent straight to your email. Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Do you have 5+ years of experience leading complex RFP responses within a CRO, real-world evidence vendor, or digital health company supporting life sciences clients? * Select... Why do you want to join PicnicHealth? (optional) In your eyes, what is the most critical element of a successful picnic? (optional) #J-18808-Ljbffr
    $125k-150k yearly 4d ago
  • Credit Risk Operations Manager

    Airwallex

    Service manager job in San Francisco, CA

    Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 150,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 1,800 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$6.2 billion and backed by world-leading investors including Visa, Airtree, Blackbird, Sequoia, DST Global, Greenoaks, Salesforce Ventures, Lone Pine, and Square Peg, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder‑like energy who want real impact, accelerated learning, and true ownership. You bring strong role‑related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end‑to‑end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. About the team The Operations team at Airwallex ensures the smooth and efficient functioning of our services and processes. We focus on optimizing workflows, improving operational efficiency, and delivering exceptional customer support. By streamlining operations and implementing best practices, we help drive the company's growth and maintain high service standards. Our team is dedicated to providing a seamless experience for our customers and supporting Airwallex's mission to empower businesses globally. What you'll do As a Credit Risk Operations Manager, you will help manage Airwallex's global credit risk exposure. You'll assess prospective and existing merchants, define and track risk performance, and partner with cross‑functional teams to drive both growth and protection. You'll leverage data‑driven insights to enhance our credit decisioning and monitoring frameworks, streamline operational processes, and continuously improve the balance between user experience and robust risk mitigation. This role is based in San Francisco. Responsibilities: Manage Airwallex's credit risk exposure across all product offerings Evaluate credit risk across payment acceptance channels (cards, bank payments, local payment methods) Drive Know Your Business (KYB) processes to build and maintain a diversified, high‑quality merchant portfolio Define, monitor and deliver against global credit risk performance KPIs Build, maintain and iterate standard operating procedures (SOPs) for credit risk management, including vetting, investigation and ongoing monitoring Develop structured reporting and dashboards to give global visibility into credit risk performance Partner with Business Development, Legal, Compliance and Transaction Risk to balance commercial goals with risk mitigation Strengthen risk awareness across global stakeholders and proactively surface emerging risks Who you are We're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory. Minimum qualifications: Strong analytical and quantitative skills with demonstrated experience in assessing counterparty or merchant credit risk Deep understanding of credit fundamentals - including financial statement analysis, cash flow assessment, collateral structures, and exposure management Practical experience in ongoing credit monitoring, limit setting, and early warning frameworks for merchant portfolios Strong grasp of payment flows and how settlement timing, reserves, and chargebacks impact credit exposure Ability to identify and elevate emerging credit risks across payment products and geographies Excellent written and verbal communication skills, with the ability to explain credit findings clearly to technical and non‑technical stakeholders Proven ability to manage multiple priorities in a fast‑paced environment with precision and attention to detail Ownership mindset: you take accountability, drive clarity, and execute with urgency Preferred qualifications: Advanced proficiency in data analysis tools (e.g. SQL) Familiarity with core risk domains such as card brand monitoring, compliance, and KYB/KYC requirements Experience managing credit exposure for merchants or partners within fintech, payments, or financial institutions Background in regulatory compliance and/or operational risk management Track record of defining and reporting KPIs to improve process performance Deep understanding of payment processing systems and associated credit, fraud, and operational risks Applicant Safety Policy: Fraud and Third-Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from ****************** email address. Please apply only through careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know. #J-18808-Ljbffr
    $80k-142k yearly est. 1d ago
  • GTM Strategy & Operations Manager

    Anrok

    Service manager job in San Francisco, CA

    San Francisco, Salt Lake City, or New York City Anrok is the leading tax automation platform enabling businesses to expand globally without compliance complexity. As the digital economy has grown 6x over the last decade, software businesses have gone from not worrying about sales tax to needing to monitor exposure, calculate rates, and file returns across 20+ US states and many countries worldwide. This creates a critical bottleneck for companies that should be able to transact with customers everywhere. Anrok eliminates this complexity by connecting with billing and payment systems to automate tax monitoring, calculations, and filing end-to-end. Our unified platform handles the ever‑changing maze of tax laws at municipal, state, and federal levels-so companies can focus on growth, not compliance. Our customers include: 40% of Forbes Top 50 AI companies 20% of Forbes Top 100 Cloud companies Top companies like Notion, Anthropic, and Cursor We're making compliant digital commerce a reality for companies big and small, backed by over $100M from leading investors including Spark Capital, Sequoia, Index, and Khosla Ventures. We're looking for a GTM Strategy & Operations Manager to bring rigor, insight and scalable processes to our sales organization. You'll own core operations (compensation planning, territory and process design) for a growing team of Account Executives, while laying operational foundations for growing functions such as Partnerships and Sales Development. The operational expertise and strategic insights you bring will ensure we scale while delivering an exceptional compliance experience to every customer-beginning with their very first conversation with our team. In this role, you will Own sales operations end-to-end for our Account Executive function, including compensation planning, territory design, capacity modeling, and revenue forecasting. Partner closely with GTM leaders to build scalable, user‑friendly processes and optimize their decisionmaking with data‑driven insights and strategic recommendations. Operationalize our evolving sales methodology by designing systems to measure and improve adoption and execution. Build operational foundations for Partnerships and Sales Development, establishing initial processes, tooling and reporting enabling these functions to grow and scale. Identify and remove operational bottlenecks that slow the team down, continuously improving workflows across the sales organization. What excites us 4-6 years of experience in GTM/revenue operations, sales operations or a similar role. Ability to jump into new situations, quickly identify areas of improvement and solve problems, with an eye toward architecting solutions that will scale. Track record of building trust and credibility with GTM leaders and cross‑functionally to drive impact. Analytical rigor: direct experience building sales capacity plans and revenue forecasts, or an MBA/management consulting/finance background. You don't need to be (and won't be) a Salesforce administrator, but comfort with CRM reporting and dashboards is required. Bonus points for experience in partner/channel sales operations. What we offer The equity upside of an early‑stage startup with the product‑market fit of a later‑stage company. Daily lunch and snacks for those working out of our office hubs. Medical, dental, and vision insurance covered 100%. One Medical membership covered, flexible sick benefits, and more. Annual learning and development stipend for books, online courses, and conferences, as well as a curious team to share your learnings with. Annual team off‑sites and in‑person opportunities around our growing Anrok hubs. Home office setup stipend to ensure you have the equipment you need to thrive at work. At Anrok, we embrace a dynamic and flexible hybrid work environment based out of our growing office hubs-San Francisco, New York City, and Salt Lake City where we collaborate in‑person 3 days per week. ------------------------------------ #J-18808-Ljbffr
    $80k-142k yearly est. 4d ago
  • Anthropic is Seeking a Data Operations Manager

    Globalsouthopportunities

    Service manager job in San Francisco, CA

    Data Operations Manager - Anthropic Work Model: Hybrid (minimum 25% in-office) About Anthropic Anthropic is a public benefit corporation dedicated to building reliable, interpretable, and steerable AI systems that are safe and beneficial for society. The organization brings together leading researchers, engineers, policy experts, and business leaders to advance frontier AI while prioritizing safety, alignment, and long-term societal impact. Anthropic operates as a highly collaborative research-driven organization, focusing on a small number of high-impact, large-scale scientific efforts rather than fragmented initiatives. Its work builds on foundational contributions to AI research, including large language models, interpretability, scaling laws, and AI safety. Role Overview: Data Operations Manager The Data Operations Manager plays a critical role in scaling and optimizing data operations that support Anthropic's frontier AI research. This individual will partner closely with research teams to translate complex technical requirements into robust, high-quality data pipelines that directly influence model performance, safety, and alignment. This role blends strategic operations leadership, technical fluency, and execution excellence, with ownership across the full data lifecycle-from research requirements and vendor management to production-quality datasets. Strategic Impact The data systems and operational frameworks developed in this role will directly shape Anthropic's most critical model capabilities, including: Tool-use accuracy Long-horizon reasoning Robustness to prompt injection Safety alignment and human feedback integration By enabling researchers to move faster without compromising quality, the Data Operations Manager ensures that data remains a competitive and ethical advantage in advanced AI development. Key Responsibilities The Data Operations Manager will: Own and execute data strategy across research initiatives, including: Reinforcement Learning from Human Feedback (RLHF) AI safety and alignment research Tool use and agentic workflows Design and implement scalable operational systems that translate research goals into reliable data pipelines Build and manage strategic vendor partnerships for data collection, labeling, and annotation Establish evaluation frameworks and quality standards for state-of-the-art AI training data Lead cross-functional initiatives to improve research velocity while maintaining rigorous quality controls Proactively identify and mitigate risks, bottlenecks, and inefficiencies in data operations Partner with senior research leaders to align data execution with long-term model development roadmaps Candidate Profile Anthropic is seeking candidates who thrive at the intersection of operations, research, and emerging technology. Required Qualifications: Minimum of 3 years of experience in operations, consulting, product management, program management, or related roles Exceptional project management skills with the ability to manage multiple complex workstreams Strong communication skills across technical and non-technical audiences Familiarity with large language models or a demonstrated interest in AI training methodologies High organizational discipline and comfort operating in ambiguous, fast-paced environments Experience using data analysis tools such as SQL, Python, Tableau, or advanced spreadsheets Demonstrated passion for AI safety and data quality Preferred Qualifications: Experience with data collection, labeling, or annotation for AI/ML systems Knowledge of RLHF, constitutional AI, or human-in-the-loop workflows Prior work with AI research teams or research-focused organizations Vendor and contractor management experience Consulting background translating complex requirements into executable plans Track record of implementing process improvements or quality systems at scale Compensation and Benefits Base Salary Range: $250,000 - $365,000 USD annually Total compensation includes: Equity Comprehensive benefits Potential incentive compensation Anthropic also offers generous vacation and parental leave, flexible working hours, equity donation matching, and thoughtfully designed collaborative office spaces. Logistics and Policies Education Requirement: Bachelor's degree or equivalent professional experience Hybrid Policy: Employees are expected to be in-office at least 25% of the time Visa Sponsorship: Available for many roles, with legal support provided Relocation: Candidates may be asked about relocation flexibility Anthropic strongly encourages applications from individuals who may not meet every listed qualification, particularly candidates from underrepresented backgrounds. Culture and Values Anthropic approaches AI research as an empirical science, emphasizing collaboration, open dialogue, and long-term impact over short-term gains. The organization values diverse perspectives and recognizes the ethical and social implications of advanced AI systems. Clear communication, thoughtful collaboration, and shared ownership of outcomes are central to how Anthropic works. Why This Role Matters The Data Operations Manager position offers a rare opportunity to: Influence the core capabilities and safety of frontier AI systems Build foundational infrastructure that enables responsible AI scaling Contribute meaningfully to the future of safe and aligned artificial intelligence #J-18808-Ljbffr
    $80k-142k yearly est. 1d ago
  • Area Manager

    Medium 4.0company rating

    Service manager job in San Francisco, CA

    The Area Manager will coordinate all area activities through the Branch Managers, reporting to the VP of Sales with additional input from Corporate Operational Leadership. The Area Manager is responsible for the sales and operational performance of the locations within their defined geography and will carry out the policies and operate within the guidelines set by Corporate Management. This position primarily leads and coaches Branch Managers, who own the P&L for their individual branches, and ensures they are effectively managing Inside and Outside Sales, warehouse, production, and administrative teams. The Area Manager will monitor the utilization of assets and personnel to ensure optimal utilization, reallocating equipment and resources within the area as required to support revenue and profitability goals. This role requires the ability to coach and develop others, empower and delegate effectively, and step in to support branch operations directly when needed in a fast‑paced, industrial environment. Essential Duties Oversee area branch performance to meet business goals, supervising and guiding Branch Managers to maximize revenue, gross margin, and EBITDA. Ensure Branch Managers effectively manage branch sales, production, inventory, employees, budgets, health/safety/environmental (HSE), lean and quality. Develop and maintain a safe and positive work environment for all employees in the area and ensure customer satisfaction through timely, accurate, and high‑quality products and services. Work with Branch Managers to set and manage pricing and margin discipline to achieve area profitability targets. Lead regular sales cadence calls and make joint sales calls with Branch Managers and sales teams, supporting the development of new business and growth of key accounts. Organize regular meetings with Branch Managers to review performance, discuss business updates, share best practices, and address issues and opportunities. Assist Branch Managers in inventory management and accuracy. Coordinate transfer of equipment and assets within the area and Intra‑Company; work with Corporate Procurement to achieve inventory and utilization goals. Ensure that corporate Quality and HSE standards for equipment, vehicles, facilities, and personnel are maintained in all branches. Support recruiting, selection, and development of Branch Managers and key roles; provide coaching, feedback, and guidance on performance management and progressive discipline. Conduct and/or oversee the annual review process for Branch Managers and ensure timely, consistent reviews within branches, with shared input from Sales and Corporate Operations. Control overtime and staffing levels at the area level by working with Branch Managers to ensure branches are staffed with competent personnel and labor is used efficiently. Monitor and drive performance to meet goals for sales, planned outputs, labor efficiency, material efficiency, inventory turns, on‑time delivery, safety, and service levels. Facilitate the implementation and adoption of technology and systems; understand how systems impact GHX operations and performance. Maintain effective communication and cooperation with corporate departments and facilities management. Maintain a visible presence in branches, warehouses, fabrication shops, and customer facilities, and be prepared to directly support operations when required. Additional duties from time to time will be at Management discretion. Education and/or Experience Bachelor's in Industrial Distribution, Business, Operations Management, or related field and 5 plus years of direct management experience in a distribution, industrial, or manufacturing environment; or equivalent combination of education and experience. Experience managing managers and/or multi‑site operations strongly preferred. High‑level leadership and decision‑making skills; able to motivate, influence, coach, and train people at multiple levels. Highly motivated self‑starter with the ability to plan and manage multiple simultaneous projects, set priorities, identify and address problems, and deliver on time and on budget. Comfortable working in industrial environments (warehouses, fabrication shops, and customer sites such as refineries, chemical plants, etc.). Reside within a reasonable distance to a major airport and the branches within assigned area. Must be able to successfully function in a fast‑paced, high‑volume environment utilizing Microsoft Office tools such as Word, Excel, Outlook, etc., with demonstrated effective verbal and written communication skills. #J-18808-Ljbffr
    $70k-98k yearly est. 5d ago
  • General Manager

    Search Masters, Inc.

    Service manager job in Fremont, CA

    A privately held New York real estate investment company is looking for a ‘General Manager'. The successful candidate will be responsible for commercial office buildings totaling 1,000,000 plus sq. ft.. Knowledge & Experience A minimum of ten (10) years working in real estate within commercial property management. Must have knowledge and experience with financial accounting in real estate, financial reporting and budgeting. Hands-on experience with base building construction projects. Ability to plan, organize and coordinate multiple projects, ability to read and understand construction specifications and blueprints. Minimum of 10 years' experience directly supervising and managing a staff including experience in planning and assigning work, performance assessments, training, hiring, discipline and development. Strong literacy in MS Word and Excel. Highly organized and skilled with time management. Strong Customer service/tenant relation skill required. Excellent communication skills (written reports/analysis and oral presentation). 4 year College Degree Required Energetic, Personable & able to prioritize assigned duties Principal Responsibilities Has primary responsibility for the day-to-day operation of the properties to ensure that all the site operations are in compliance with established policies and procedures, the management agreement, and are consistent with the Ownership's overall objectives. Prepares annual budget, monthly financial variance reports, operations analysis, and leasing activity reports for the Ownership. Conducts formal site inspections on a routine basis as needed in compliance with established standard operating policies and procedures. Monitors and enforces the terms of all lease agreements, the billing and collection of rents and other tenant charges in compliance with leases Bears primary responsibility for the creation and maintenance of all site-specific documentation including but not limited to property's information book, site operating manual and emergency operations manual. Establishes and maintains open, positive relationships with occupants ensuring that all services and needs are met and in compliance with lease agreements. Conducts periodic visits, inspections and surveys and develops and implements effective tenant retention program. Hires, trains and supervises a qualified team of building, administrative and maintenance staff for the properties to promote efficient and cost effective operation. Participates in the negotiation of service contracts with outside vendors to achieve the highest levels of performance at the lowest cost. Performs other related duties as requested and required. Financial management of the properties. Ability to read and understand financial statements Strong budgeting and budget analysis capability. Create annual budgets, including monthly budget variance reports for both cash and accrual basis Review and approve bills, accruals and tenant charges. On a quarterly basis, prepare variance reports and, if needed, a re-forecasted budget.
    $69k-139k yearly est. 16h ago
  • Strategy and Operations Manager, Market Growth (San Francisco)

    Curri, Inc.

    Service manager job in San Francisco, CA

    As a Market Growth Manager, you will own the strategy and execution of growing Curri's market share in its key markets. You will lead the growth and expansion strategy in existing and new markets, partnering with operations, product, and engineering to provide the best delivery experience to customers. The role requires you to own the market, identify key drivers of the business, analyze data to locate areas for improvement, and rapidly execute to grow both customer and driver bases. You will regularly be on the ground in the market, meeting with customers and drivers, discovering their pain points, and finding a solution to address their needs. No problem is too big or too small. You will continuously challenge the status quo to provide a better experience for our customers, drivers, and Curri's internal teams. Given the cross-functional nature of this role, you will report to the Director of Strategy & Planning and frequently work with senior leadership. What you will do: Own the growth and expansion of a key market, launching initial customers and onboarding drivers Prospect, outreach, visit, and get customers to complete their first delivery with Curri Test and validate different GTM approaches including outreach methods, marketing campaigns, and promotions Become a trusted logistics expert for customers by deeply understanding the last mile logistics space and Curri's product and capabilities Research the competitive landscape and distribution trends in the market, identifying opportunities to competitively position Curri's offering Develop and foster relationships with new and existing customers Serve as go‑to source of insights and data on the market, managing dashboards and reporting on key sales and operational KPIs Collaborate with the Operations team to manage the operational activities related to scaling the market, including acquiring and onboarding new supply, developing driver training, and formulating driver incentive programs What you need to have: Bachelor's degree in business, engineering, or related field (or equivalent work experience) 2+ years of experience in a related field, including banking, consulting, technology, analytics, operations, and/or strategy Be a self‑starter that thrives in a fast‑paced, often ambiguous environment Scrappy mentality and willingness to get into the weeds no matter the task Exceptional written and verbal communication skills and ability to build rapport with customers, drivers, and internal stakeholders Analytical mindset that relies on testing and iterating solutions to make data‑driven decisions Comfort with in‑person meetings and conveying the value of a product to various audiences Willing to travel around their market 50% of the time Natural ability to problem‑solve and isn't afraid to challenge the status quo Team player who actively collaborates with other teams across the organization What is in it for you? You will have the opportunity to work for a dynamic and successful start‑up on a diverse team where you can make a huge impact by doing meaningful work. Significant and meaningful responsibilities from Day 1, with the ability to shape operational strategy. The possibilities are limitless and depend on you. Work in a remote environment with a flexible schedule. We don't micromanage and want to help you do great work. There is no work/life-there is only life and want your time at Curri to be life‑giving and foster the best version of you. We care about family and your own personal development and don't expect you to be always engaged with work. We offer a competitive salary, and benefits including, but not limited to, health, dental, vision, 401K, and an equity compensation grant. $100,000 - $120,000 a year Who are we? We are Curri and our mission is to be the way the world delivers construction and industrial supplies. Curri provides a modern logistics platform for construction, industrial, and adjacent industries with our nationwide fleet of cars, trucks, and flatbeds paired with industry‑leading technology. Curri was founded in 2018 and was a part of the YC S19 Batch. Employees work out of our office in Ventura, CA, but the majority of our fast‑growing start‑up operates remotely, with over 100 employees spread across the United States. We're solving a massive, global problem of inefficiency in the construction and industrial supply chain. Find out more at curri.com. Be sure to follow us on Twitter, LinkedIn, Facebook, and Instagram. #J-18808-Ljbffr
    $100k-120k yearly 4d ago
  • Engineering Lead / Manager, Growth

    Airwallex Pty Ltd.

    Service manager job in San Francisco, CA

    About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder‑like energy who want real impact, accelerated learning, and true ownership. You bring strong role‑related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end‑to‑end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. The Opportunity: Be Part of Our Growth Team Our Growth Team sits at the heart of Airwallex's mission, focusing on user acquisition and strategic market expansion. We leverage data and cutting‑edge technologies to craft seamless, intuitive experiences that help millions of users discover, engage with, and benefit from our products. From new‑user funnels to onboarding optimizations, our Growth team is all about experimentation, rapid iteration, and driving sustainable business impact. Whether it's designing scalable architectures for high‑traffic pages, building robust A/B testing frameworks, or integrating global marketing platforms, the Growth team's contributions directly shape how we attract and retain customers worldwide. Joining the Growth team means you'll have a front‑row seat to the most crucial stage of our product lifecycle and play a pivotal role in fueling the next wave of our global expansion. Responsibilities: Hands‑on design, implement and deliver growth features Work closely with Product Managers to analysis the product requirements and then produce the technique solutions & execution plan to deliver the software products Analyze and validate the technique design for the software functions from the team Review code from team members and ensure the standards Engage with the Product Manager into building a backlog that continuously contributes to the execution of the roadmap Contributing to the hiring, training and development of the engineers within the managed team Who you are: Strong Communicator: You effectively convey technical concepts to both technical and non‑technical stakeholders, ensuring clarity and understanding. Analytical and Strategic: You leverage data to drive decisions, aligning engineering efforts with business objectives for optimal outcomes. Proactive and Resourceful: You take initiative and skillfully navigate complex technical challenges to deliver impactful results. Curious Learner: You're eager to explore new tools and technologies, including AI, to innovate and enhance your technical expertise. Minimum qualifications: 8+ years of software engineering experience, with experience on growth or related technologies. 2+ years of experience managing and mentoring a team of developers Proficient with APIs, ETL processes, and data pipelines. Preferred qualifications: Experience solving GTM operations end‑to‑end Knowledge of data warehousing, customer segmentation, and analytics tools Familiarity with building internal or customer‑facing products with AI & LLMs Applicant Safety Policy: Fraud and Third‑Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from ***************** email address. Please apply only through careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know. #J-18808-Ljbffr
    $99k-159k yearly est. 1d ago
  • Talent Operations Manager: Relocation & Budgeting Leader

    Williams-Sonoma, Inc. 4.4company rating

    Service manager job in San Francisco, CA

    A leading home goods retailer in San Francisco is seeking a Manager of Talent Operations. This role focuses on managing employee relocation, expense tracking, and compliance within the HR department. The ideal candidate will have a background in HR operations with at least 3 years of experience. The position offers a competitive salary and a variety of benefits, including health insurance and a 401(k) plan. #J-18808-Ljbffr
    $77k-123k yearly est. 2d ago

Learn more about service manager jobs

How much does a service manager earn in Pleasanton, CA?

The average service manager in Pleasanton, CA earns between $59,000 and $157,000 annually. This compares to the national average service manager range of $47,000 to $116,000.

Average service manager salary in Pleasanton, CA

$97,000

What are the biggest employers of Service Managers in Pleasanton, CA?

The biggest employers of Service Managers in Pleasanton, CA are:
  1. Orkin
  2. Hitachi U.S.A.
  3. Dublin Nissan
  4. Nowak Products
  5. Tesla
  6. Cen-Cal Fire Systems Inc
  7. Integrated Power Services
  8. Hitachi Power Tools
  9. Trek Bicycle
  10. AEA Investors
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