Retail Multi Unit Manager
Service manager job in Norfolk, VA
Retail Multi-Unit Manager
Grow
With
Us! Hudson is North America's leading travel retailer. For over 30 years, we've been meeting the needs and desires of travelers in more than 1,000 duty-free, duty-paid, and food & beverage stores.
The Retail Multi-Unit Manager provides operational leadership at Norfolk International Airport - supporting the Director of Operations. This role ensures all retail stores within the airport maintain exceptional standards for cleanliness, staffing, operational readiness and financial performance by holding management accountable for results.
Salary Range: $62,780 - $76,000
Key Responsibilities:
Ensure all stores are prepared for next-day opening and that management executes all opening and closing procedures.
Support the Director of Operations in achieving financial performance targets by monitoring sales, controlling expenses, and maximizing profitability.
Oversee planned maintenance and address repair needs promptly to maintain operational standards.
Schedule managers to ensure leadership coverage during all operating hours; interview and make hiring, termination, and advancement decisions within the zone.
Hold management accountable for onboarding/offboarding processes and compliance with training requirements.
Champion employee engagement, diversity, and inclusion initiatives; provide coaching and development to build high-performing teams.
Analyze operational data to monitor zone performance; collaborate with DO/Senior DO on strategic initiatives and financial decisions.
Ensure accurate ordering, receiving, and stocking of merchandise; train teams on proper inventory procedures.
Oversee planogram execution, visual merchandising standards, and seasonal resets across all stores.
Monitor inventory levels, turnover rates, and shrink; implement controls to minimize loss.
Ensure management and staff are proficient in POS, inventory management, scheduling systems, and other retail technology platforms.
Monitor and maintain retail equipment; schedule routine service and repairs as needed.
Drive adoption of new retail technologies to improve efficiency and customer experience.
Maintain working knowledge of brand standards, lease agreements, and landlord relations.
Implement marketing programs and promotional activities; ensure compliance with brand campaigns.
Resolve escalated customer and associate issues using sound judgment; provide feedback and coaching to subordinate leaders.
Ensure compliance with all federal, state, and local safety and health standards.
Train managers and staff on wellness protocols and safety procedures; maintain audit readiness.
Qualifications:
Bachelor's degree in Business Administration, Retail Management, Marketing, or related field (preferred; counts for 3 of the 6-year requirement).
Minimum 6 years of retail operations experience, including 2 years in multi-unit leadership roles.
Proven success managing up to $10M revenue portfolios and leading teams across multiple retail concepts.
Technical Skills
Proficiency in retail technology platforms including POS systems, inventory management software, scheduling systems, and reporting tools.
Strong knowledge of inventory management, planogram execution, and visual merchandising standards.
Ability to analyze retail KPIs such as sales per square foot, inventory turnover, shrink rates, and customer conversion metrics.
Familiarity with category management, retail space optimization, and seasonal merchandising strategies.
Competencies
Operational Leadership: Drives execution across multiple stores to achieve financial and service goals.
Financial Acumen: Interprets P&L and KPIs to deliver sustainable growth and profitability.
People Development: Builds positive work environments through coaching, mentoring, and leadership.
Customer Focus: Ensures superior service and brand compliance across all locations.
Strategic Thinking: Anticipates challenges and implements solutions to complex operational issues.
Change Leadership: Champions technology adoption and process improvements to enhance efficiency.
Schedule & Reporting
Reports directly to the Senior Director or Director of Operations.
Works a varied, rotating schedule, including early mornings, peak periods, and closing shifts to ensure operational oversight.
Weekend and holiday availability required based on business needs.
Regular on-site presence across store locations to maintain standards and engage leadership teams.
Please Apply: ***************************************************************************************
General Manager
Service manager job in Virginia Beach, VA
We at Pearl Pools are looking for a General Manager to join our team and lead the operation for our Virginia Beach office. Pearl Pools is the expert in plaster, tile, and coping for builders and general contractors nationwide. Our purpose is to inspire and create happier and healthier moments. As General Manager you will play a key role in supporting this mission by steering the comprehensive business operations of the local business unit, focusing on plastering, renovations, and all pool construction services offered to our clientele - both commercial and residential.
This strategic position entails full accountability for staff management, all project management, and the seamless integration of corporate strategies into local operations, encompassing sales growth, technology adoption, and alignment with company driven directives. Reporting directly to the Chief Operating Officer, the General Manager is a key interface with the Executive Team and plays a vital role in the operation's budget and revenue growth, and the development of our teams.
ESSENTIAL RESPONSIBILITIES
Strategic Execution: Implement and enforce directives from the Executive Team, driving operational excellence.
Operational Oversight: Proactively recommend and execute operational enhancements, maintaining alignment with corporate objectives. Oversee all day to day operations and establish policies for the given market to ensure operational excellency.
Business Growth: Drive sales innovations, strategic development, and profitability in line with company goals. Responsible for overseeing all sales and revenue growth, including all bids and contract proposals.
Team Management: Lead management teams and field teams, including Project managers, warehouse & administrative staff, field crews, and subcontractors, to surpass performance, operational efficiency and sales targets and foster a culture of excellence.
Customer Experience: Supervise delivery of exceptional customer service, reflecting the company's premium standards.
Safety and Compliance: Champion a safety-first approach in all operational aspects.
Financial Stewardship: Manage full P&L responsibilities, ensuring robust financial health and reporting to executive leadership.
Market Analysis: Stay abreast of market trends, competitor activities, and potential growth opportunities.
SKILLS AND QUALIFICATIONS
Strong preference for candidates with experience in the pool construction or renovation industry, with experience leading sales and field teams.
Demonstrated ability in both qualitative and quantitative analysis and decision-making.
Proficient in budgeting, setting sales targets, and P&L management.
Skilled in guiding teams through transitions and changes.
Consistent record of meeting and surpassing goals.
Expertise in hiring, training, and coaching teams to deliver top-tier brand experiences.
Ability to build a strong team and foster a culture of excellence.
Solid background in sales; CRM and Salesforce experience advantageous.
Valid US Driver's License and a clean driving record.
Currently hold a Current CDL Class A or B license, or be willing to obtain the license.
Preference for candidates bilingual in Spanish.
Ability to travel regionally and nationally.
BENEFITS
By joining the Pearl Pools team you will be part of a thriving culture grounded in Safety, Excellence, Passion, Boldness, and Partnership. We foster a fun, friendly, and professional environment dedicated to inspiring and creating happier, healthier moments each day. Additional benefits include:
Growth & development opportunities
Paid Time Off including paid vacation days, sick days, floating holidays, and company holidays
Comprehensive health benefits package including access to medical, vision and dental coverage
Employee Assistance Program
Ancillary benefits including short-term and long-term disability insurance, life insurance, critical illness, and accident insurance
401(k) benefits with a company match and access to financial wellness educational materials & resources
LOCATION
This position is based out of our corporate office located in Virginia Beach, VA. Travel to client locations across the region will be required.
This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department. The Amenity Collective is an equal opportunity employer. All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.
Assistant Store Manager
Service manager job in Norfolk, VA
WHO YOU ARE:
Our leaders at Michael Kors are stylish, fashion forward individuals who have a drive to achieve results and a passion for customer engagement. A successful Assistant Manager will work alongside a team that is focused on the client experience and building lasting relationships. You are a strategic business driver that motivates the team and executes effective day to day business and operational processes. You will help foster and work in a fun, inspiring and rewarding environment with opportunities for development and growth.
WHAT YOU'LL DO:
Drive results through delivering an elevated customer experience
Lead and execute key opening and closing duties and operational tasks.
Demonstrate flexibility and desire for individual growth in a fast-paced store environment
Foster customer relationships through developing and coaching team on knowledge of current trends, styling, and selling techniques.
Ensure the highest level of customer service standards while exercising leadership and multi-tasking capabilities with excellence.
Build a client book through establishing client relationships to drive additional traffic and create client engagement
Drive Omni channel sales by utilizing all available tools and technology
YOU'LL NEED TO HAVE:
3+ years of relevant retail management experience
WE'D LOVE TO SEE:
A self-starter with the ability to mentor and continue to develop personal leadership qualities
Energetic, motivated and engaging; a true brand ambassador with a love for fashion
Knowledge of clienteling with the ability to build lasting customer relationships
Customer service obsessed; ability to sell with a passion for styling and love for fashion
Technologically savvy individual with an entrepreneurial spirit
THE BENEFITS
Cross-Brand Discount
Flexible schedule
Internal mobility across Versace, Jimmy Choo and Michael Kors
Exclusive Employee Sales
Clothing Allotment
Store Manager
Service manager job in Virginia Beach, VA
The ideal candidate will be responsible for sales performance, customer satisfaction, and staff training and development. You will work to foster client loyalty and expand our brand presence. The ideal candidate will spearhead these efforts with a customer-centric attitude.
Responsibilities
Set and execute sales performance goals to increase profitability
Hire, train, and assess store employee's productivity and performance
Maintain orderly, presentable appearance of the store
Oversee stock and store operations
Qualifications
High school education or equivalent experience
2+ years' store management experience
Customer centric with a positive attitude
FT Customer Service Manager Trainee (H)
Service manager job in Hampton, VA
Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only local foods, but the preservation of farmland, local traditions and local jobs. The connection we have to the source of our fresh foods is core to the way we do business, becoming the first major supermarket in the United States to document that all its seafood products were sustainably harvested.
FT Customer Service Manager Trainee (H)
Hannaford provides equal opportunity in employment to all associates and applicants for employment without regard to race, religion, color, sex (including pregnancy, childbirth and related conditions), age, veteran status, national origin, sexual orientation, gender identity and gender expression, disability, or any other characteristic protected by law.
IT Service Desk Lead
Service manager job in Portsmouth, VA
Portsmouth, VA
IPTA's Technology Solutions Team is passionate about providing our customers with technical solutions that satisfy their business needs. Through collaborative interactions with customers, team members, subject matter experts (SMEs), technical leaders, and partners we design practical solutions that solve real problems for major government and business organizations. As a member of our Technology Solutions group, you will work with a team of technologists focused on delivering innovative business solutions using emerging technologies through proven successful methods.
Our Team:
We are looking for talented people who are enthusiastic about applying technology to deliver innovative outcomes with "fierce determination, fearless integrity, and passionate service." Our belief is that our people are the key to success. By encouraging and enabling continued learning, our team members grow to achieve their personal career goals. We are looking for:
Smart people with a passion for technology
Ability to solve challenging business problems
Self-directed professionals
Hunger to continually learn and grow
*This position is contingent upon contract award and the actual job description may vary based on specific contract requirements and organizational needs.
Responsibilities:
Providing desktop support and service desk operations, including troubleshooting hardware and software issues across Windows and mac OS platforms
Supporting Microsoft 365 applications and services, including Outlook, Teams, OneDrive, and SharePoint
Utilizing remote support tools such as Remote Desktop Protocol (RDP) and System Center Configuration Manager (SCCM) to resolve technical issues
Operating and managing ticketing systems (e.g., ServiceNow, BMC Remedy, Jira) for incident tracking, resolution, and escalation
Performing user account management within Active Directory, including user provisioning, group policy administration, and access control configuration
Applying basic networking knowledge to diagnose and resolve connectivity issues involving TCP/IP, DNS, DHCP, and VPN technologies
Demonstrating awareness of cybersecurity best practices and adherence to data handling, access control, endpoint security, and incident reporting procedures
Maintaining compliance with role-based access control (RBAC) and acceptable use policies
Exhibiting strong written and verbal communication, effective customer service, and problem-solving skills in high-pressure environments
Participating in or supporting shift-based or on-call operational schedules, as required. k.
Supporting remote and hybrid workforce environments with an understanding of service-level agreements (SLAs) and ITIL practices
Requirements:
Associate's degree in an IT related field required/Bachelor's degree preferred
Four (4) years of experience in a similar role
CompTIA Security+ certification required
Active Security clearance required
Desired Skills:
CompTIA A+ certification
ITIL v4 Foundation certification
Microsoft 365 Fundamentals certification (MS-900)
Microsoft Azure Fundamentals certification (AZ-900)
IPTA is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment opportunity to all qualified employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, national origin, age, physical disability, mental disability, medical condition, status as a veteran or disabled veteran or any other characteristic protected by law. We base all employment decisions, including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, returns from lay-off, terminations, and social and recreational programs on the principles of equal employment opportunity. Our employees have diverse backgrounds, skills, and ideas that collectively contribute to a rich working environment and greater opportunity for innovation.
#clearance
Field Service Operations Manager
Service manager job in Virginia Beach, VA
Full-time Description
Acoustical Sheetmetal Company (ASC) is a leading industrial manufacturing company specializing in the integration of systems for back-up power generators. With a strong focus on precision sheet metal & welding fabrication, sound attenuation, and integrated mechanical/electrical systems, ASC delivers high-quality, custom-engineered solutions to data and infrastructure clients across the U.S.
Position Overview:
The Field Service Operations Manager will support the field service department in coordinating and executing field service projects for Acoustical Sheetmetal Company. This role focuses on operational planning, scheduling, and logistics, ensuring field teams are equipped and projects are executed safely, on time, and within budget. Acting as a key partner to the Field Service Manager, this position will help manage resource allocation, track project progress, provide thorough, complete and timely status of all current and planned field service activity and ensure compliance with company safety and quality standards.
Key Roles & Responsibilities:
· Work with the Field Service Manager to develop and maintain master schedules for all field service projects.
· Coordinate field service project execution between customers, operations, engineering, purchasing and field teams in conjunction with the Field Service Manager.
· Assist with coordinating resources across operations, engineering, purchasing, and field teams.
· Support the Field Service Manager with development of project scope, timelines, deliverables, and budgets while ensuring compliance with customer requirements.
· Coordinate dispatching and scheduling of field service technicians, ensuring efficient use of labor resources.
· Track, monitor and report progress to appropriate stakeholders, particularly Project Managers, flagging risks and recommending corrective actions.
· Support client relations by providing updates, addressing concerns, and ensuring satisfaction through completion.
· Ensure all field operations comply with company safety policies, OSHA requirements, and state/local regulations.
· Develop tools to assist with labor forecasting, equipment utilization, and resource planning.
· Develop process improvements to enhance efficiency, reduce installation time, and improve customer satisfaction.
· Oversee logistics related to vehicles, tools, and specialized equipment used in field service projects.
· Partner with administrative staff to ensure accurate documentation, billing readiness, and receipt compliance.
· Support technician development and morale by coordination of training, periodic evaluations, and team communication.
Key Performance Indicators (KPIs):
· Develop and execute timely and accurate scheduling support. Develop KPI's to measure effectiveness for the field service department.
· High-quality project tracking and reporting of actual vs. expected costs for each project executed by the field service department.
· Resource Utilization: Efficient allocation of labor, tools, and materials.
· Customer Satisfaction: Positive client feedback.
· Safety Compliance: Zero OSHA recordable incidents in field operations.
· Retention and development of field technicians supported, measured as turnover rate.
Work Environment:
· Industrial warehouse/manufacturing floor with exposure to machinery, noise, and fluctuating temperatures.
· Must wear appropriate PPE and follow all safety protocols.
· Field work will be performed at data centers and other industrial sites.
· Domestic travel required (approximately 25-40%).
Requirements
· Bachelor's degree in project management, Business, Industrial Engineering, or related field (preferred).
· Minimum 5 years of project management and scheduling experience in industrial manufacturing, power generation, or field service operations.
· Proven experience with master scheduling and resource planning in a manufacturing or service-based environment.
· Strong understanding of industrial manufacturing processes, sheet metal fabrication, and/or generator packaging.
· Excellent leadership, organizational, and communication skills.
· Ability to work in a fast-paced environment with shifting priorities.
· Knowledge of OSHA, NFPA, and other industry-specific safety and compliance standards.
· OSHA 30, First Aid/CPR, Forklift, Manlift, and TWIC (preferred).
Personal Qualities for Success:
· Highly organized and detail oriented.
· Strong problem solver with proactive decision-making skills.
· Collaborative team leader who has a demonstrated ability to influence and drive decisions within the organization.
· Resilient under pressure and adaptable to changing priorities.
· Customer-focused mindset with a commitment to quality and service excellence.
Customer Service and Kitchen Staff
Service manager job in Courtland, VA
We are hiring for the following positions full-time and part-time: Grill / Treat Staff: This position is responsible for preparing food. Requires great multitasking and time management skills. Cashier / Customer Service: This position services the fans that come into the restaurant. Requires great social skills and multitasking. Drive-Thru Order Taker: This position services the fans that visit our restaurant via the Drive Thru. Requires great social skills and multitasking.
We are seeking highly motivated customer service and kitchen staff that have great people skills and interest in taking part in a growing business. Restaurants are fast paced and will teach you to multitask and get things done as a team. If you already have great customer service skills and are able to multitask that would be a huge plus!
All Employees Enjoy:
Employee meal discount program
An excellent support network and opportunities for promotion The personalized training, support and tools you need to reach your goals The opportunity to play a key role in the operation of a growing local franchise Healthy work life balance with both full time and part time positions Defined career paths for those who pursue a long-term career at Dairy Queen
Full Time Employees Enjoy:
Paid Vacation
Paid Holidays
Health Insurance Customer Service and Kitchen Staff considered full time after a year of averaging over 30 hours per week.
Retirement plans available to qualified employees please inquire if interested.
DQ operators have been providing consumers with crave-satisfying treats and food since 1940.
Mid Atlantic Dairy Queen owns and operates 14 locations across Hampton Roads.
Mid Atlantic Dairy Queen takes pride in providing an excellent atmosphere for our staff and fans.
We are an Equal Opportunity Employer!
Auto-ApplyAutomotive Service Director
Service manager job in Newport News, VA
Are you a successful Service Manager or an experienced Service Advisor who is ready for the next level? The Virginia Peninsula's Casey Auto Group is growing and we are looking for the best in fixed operations. Current Franchises include Chevrolet, Honda, Toyota, Subaru, VW, BMW and KIA. Qualified candidates will have a proven track record of great CSI, be relentlessly positive, organized, process oriented and have experience operating or working as a member of a profitable service department. Our Auto Group is located in the temperate coastal region of southern Virginia between numerous beaches, the Historic Triangle and the beautiful Chesapeake Bay, a wonderful place to live and work. The Family-owned Casey Auto Group has been part of the Peninsula community since 1958 with a well-established brand, loyal market share and great franchise partners.
What we offer:
Competitive Pay Plan (Up to $200,000)
Medical: HDHP & PPO
Dental & Vision Insurance
FSA/HSA/LPFSA
Prescription Drug Coverage
HealthJoy App- Company paid Healthcare navigation tool
EAP: Employee Assistance Program
Life Insurance - Guaranteed Issue- Employee paid & Employer paid upon eligibility
Short- and Long-Term Disability
Legal Resources Coverage & ID Protection
Vacation and Holidays
401(k) with Employer Contribution upon eligibility
Discount memberships to OneLife & YMCA athletic facilities
Employee Referral Bonus Programs
Employee parts & service discounts
Responsibilities:
Ensure customers receive prompt, courteous, and effective service
Serve as a liaison between technicians and customers
Take ownership of customers' experience by carrying out additional assignments, enabling the dealership to leave an positive impression with the customer
Manage and hire technicians and service advisors
Interview and make new hires
Distribute work between technicians
Prioritize required services
Ensure customers have a positive dealership experience
Provide concierge support for all owner inquiries, whether via phone or in person, to ensure the customer does not get mishandled
Spend quality time building relationships with the customers
Requirements:
A minimum of four years experience in a high volume service department.
Reynolds and Reynold knowledge a plus.
Top candidates will be CSI oriented, technology proficient with a great can-do attitude and a strong drive for excellence.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Auto-ApplyCustomer Service
Service manager job in Chesapeake, VA
Job ID -14790 Chesapeake ,VA Only 3 months contract , may turn full time perm. CW_On-Site Services Specialist. IMS Ops /(Customer Service) Excellent Customer service with internal customer is expected. The majority of work this person will be doing will set the pace for the other employee's in the department. Speed and accuracy are expected. person will be opening mail removing any barriers such as staple and preparing the mail for the next step in the process of scanning.
Must possess the ability to sit and/or stand for extended periods of time as required.
Attention to detail is a must, as well as the ability to complete assigned and repetitive tasks.
Candidate needs to be able to lift up to 50 pounds.
Candidate needs to be able to work overtime with little to no notice as well as occasional weekends, & must have reliable transportation.
employee will be working the same schedule as the employee's in the department:
Additional overtime hours may be needed with little to no notice depending on the work flow.
Responsibilities:
Daily work to include but not limited to, opening mail removing Barriers such as staples and clips, stacking correspondence in method described by the supervisor.
Assisting in the mail room sorting mail as needed and delivering the mail throughout the department.
Keep hourly tracking of completed work and turn in daily tracking sheets to the supervisor.
Employee will be responsible for keeping track of their own worked hours and report the time card to their agency before the beginning of their shifts on Monday morning to be approved.
employee is to maintain the efficient work atmosphere while working in the department as to know distract other employee's.
Employee is expected to assist wherever the supervisor requires them and to do what the Supervisor request of them.
Employee needs to be respectful and polite to all personnel and Clients while in the building Comments/Special Instructions Attached Documentation:No record(s) found.
Thanks ,
Asma Khan Suri
Additional Information
All your information will be kept confidential according to EEO guidelines.
Regional Marine Operations Manager - East
Service manager job in Norfolk, VA
Regional Marine Operations Manager - Eastern Region Marine Operations Manager is a regional management position that will primarily travel and work onboard ships and work remotely from home when not aboard. Marine Operations Manager directs safe regional vessel operations and adherence to company and regulatory standards. The Manager directly supervises and develops shipboard Captains, Navigation Mates, Mates, Third Mates, Senior Deckhands. The Manager issues regional Sailing Instructions to Captains, assesses day-to-day emergent operating conditions and vessel Voyage Planning, and issues timely revised Sailing Instructions to sustain operations. The Manager issues standard marine operating guidance and procedures for prudent vessel operations aligned with American Cruise Lines' policy.
The Manager ensures fleet vessels, operations, and reporting adheres to applicable federal and state regulatory standards. In coordination with Captains, the Fleet Operations Center, and the Director of Marine Operations, Managers coordinate verbal and written inspection and incident reporting to the USCG. The Manager contributes and makes recommendations for marine shipboard officer hiring and development, completing in-person hiring assessments and coordinating development with ACL Talent Acquisition and Development Departments to optimize marine officer recruitment, hiring, and development.
The Manager approves regional Captain, NavMate, Mate, and Third Mate schedules optimizing mariner skills, experience, and development. The Manager is a relief Captain and sails aboard company vessels regularly to assess and mentor marine officers, ensure adherence to company and regulatory standards, and maintain professional proficiency. Managers are proactive managers and prudent decision-makers continually reducing risk and standardizing execution, keeping fleet operations and crew readiness ahead of planning timelines and operational schedules.
Marine Operations Managers are present aboard ships regularly to guide, develop, and assess the performance of Captains, NavMates, Mates, Third Mates, and SrDeckhands to ensure the highest standard of marine operations, vessel condition, and guest experience. The Marine Operations Manager is accountable for the marine crew performance and fleet standardization of the shipboard marine operations inclusive of helm-gangway watch standing, exterior cleaning, vessel security rounds, launch operations, deck system operation and maintenance, and guest logistic support.
Managers are team-oriented leaders and meticulous professionals in service to our guests, as supportive examples to our crews, and as professional partners within the maritime industry. Marine Operations Managers coordinate with Regional Hotel Operations Managers and Regional Port Engineers. Marine Operations Managers report to the Director of Marine Operations.
Typical onboard periods are 1-3 days aboard individual ships, rotating throughout the region. Marine Operations Managers develop fleet management and crew leadership skills critical to their professional growth within ACL and within the marine industry.
Our company's values are Optimism, Commitment, Patriotism, and Merit. We live these values every day and we look for people who share them as we Share America's Story on the Finest American Ships.
Responsibilities:
* Supervise, Schedule, Evaluate, and Develop world-class Shipboard Captains, Navigation Mates, Mates, Third Mates, and Sr Deckhands.
* Issue Captain's Sailing Instructions directing Fleet Execution of Company Cruise Itineraries.
* Assess and Oversee Daily Fleet Voyage Planning, Execution, and Timely Change Orders.
* Establish, Observe, and Enforce Fleet Readiness and Procedures aligned with Regulations and ACL Policy.
* Review, Observe, and Enforce shipboard company and regulatory standards across the fleet.
* Supervise Marine Shipboard Officer Licensing, Certification, and Reporting Requirements.
* Guide Performance, Assessment, and Posting of Marine Officers.
* Sail periodically as Captain to maintain proficiency, navigate itineraries, and fill emergent gaps.
* Directly supervise and evaluate Captains. Supervise NavMates, Mates, Third Mates, Sr Deckhands, and through shipboard Captains.
* Ensure Shipboard Marine Department perform to ACL Operations Manual Standards.
* Develop and Oversee Standardized Daily-Weekly-Monthly Procedures for Marine Department Tasks.
* Set professional example and builds genuine teamwork within Deck Departments.
* Identify and Resolve Challenges: Personnel, Operations, Logistics.
* Focus Shipboard Marine Teams on: Safe-Secure-Clean Daily Execution of Operations.
* Sustain Professional Relationships with Dock, Port, Logistics Stakeholders.
* Assist with Interviewing, Onboarding, Developing new Captains, NavMates, Mates and 3rdMates.
* Coordinate Shipboard Teamwork together with Regional Hotel Ops Managers and Regional Port Engineers.
* Maintain Proficiency to Sail as Captain.
* Develop Advanced Shiphanding and Maneuvering Skills with Ability to Assess Officers.
* Oversee Shipboard Deck Department routine discipline in adherence to Regulatory Safety-Security- Environmental compliance.
* Build Teamwork across Marine, Hotel, and Engineering Operations.
Minimum Qualifications:
* Masters License 100T.
* 3-yrs+ experience as a Captain.
* Prior U.S. Coast Guard experience or familiarity with maritime operations and regulations are strongly preferred.
* Poised leadership, communication, and problem-solving skills.
* Desire to travel and work a flexible schedule.
* Proficiency in Microsoft Office.
* US Coast Guard regulated pre-employment drug test and periodic consortium testing.
* Willingness and ability to travel frequently (approximately 50%) to vessels within the assigned region.
Attributes for Success:
* Ability to supervise, mentor, critique, and coach.
* Confidence to constructively assess performance and assertively guide performance to standards.
* Poise to adapt, problem solve, and make decisions in dynamic environment
* Superior time management.
* Commitment to lead and live by example.
Why Join American Cruise Lines?
At American Cruise Lines, our people are the driving force behind our success. As the nation's leader in U.S. river cruising, we're experiencing rapid growth - and we're investing in top talent to grow with us. When you join our team, you'll find a dynamic work environment that values innovation, collaboration, and excellence, with real opportunities to build your career and make an impact.
Family Services Supervisor I (Child Protective Services)
Service manager job in Chesapeake, VA
Are you a born leader? Do you have a passion for helping the citizens of the City of Chesapeake overcome poverty, abuse, and neglect? Chesapeake Department of Human Services is seeking a Family Services Supervisor with the ability to engage and synergize a team of Family Services professionals to fulfill our mission of helping people triumph over poverty, abuse, and neglect to shape strong futures for themselves, their families, and communities. We are looking for a visionary leader that values excellent customer service and strengthening families at every contact while protecting the vulnerable citizens from abuse, neglect, and exploitation and promoting the dignity and worth of each individual citizen in Chesapeake.
The person selected for this position should have prior knowledge and/or experience in CPS and/or Prevention. As a Family Services Supervisor, you will monitor caseloads, supervise, train, and lead employees in making the best decision regarding safety, well-being, and permanency of all children in the City of Chesapeake.
Duties include but not limited to:
* Supervises a team of Family Services Specialists and Human Services Assistants;
* Sets and enforces objectives for quality and quantity of work performed by the team;
* Evaluates social service programs and budgets;
* Applies appropriate human resource practices in the supervision of employees;
* Establishes and maintains good working relationships with others;
* Recommends policy changes based on evaluation of program effectiveness;
* Deals with difficult or dangerous cases;
* Interprets social service programs for other agencies and to the public;
* Participates in community planning and development of new resources;
* Complete hiring and annual performance appraisals;
* Work in collaboration with law enforcement and emergency response personnel;
After normal business hours supervisory coverage on a rotating basis
ESSENTIAL TASK
* Supervises Social Workers and support staff, including selecting or recommending selection, training, assigning and evaluating work, counseling, disciplining, and terminating or recommending termination.
* Conducts interviews or investigations and makes client/resident and family assessments; formulates and implements plan of action; documents progress.
* Interacts/coordinates with other agencies, organizations, or the courts to provide services for clients/residents.
* Oversees, reviews, and approves expenditures for assigned area; provides fiscal data for preparation of annual budgets; ensures timely payment of accounts payable.
* Gathers and maintains information to support periodic and special reports documenting activities and events for area of responsibility.
* Participates in development and implementation of policy and procedures for area of responsibility; interprets same for staff as needed.
* Maintains record system for area of responsibility; processes daily paperwork including reports, documents, memos, and personnel information.
* Serves as information resource for clients/residents, students, and professionals.
* Monitors program compliance with applicable guidelines, regulations, and laws; monitors referrals and notifications.
* Serves as emergency duty on-call Supervisor.
* Attends or conducts staff, committee, team, and other professional meetings to exchange information; attends professional seminars or conferences to improve professional skills.
* Performs other related duties as assigned.
The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure, for a full list of benefits and employee perks.
Required Qualifications
VOCATIONAL/EDUCATIONAL REQUIREMENT: In order to be evaluated for vacancies in the Family Services Occupational Group, applicants shall possess the qualifications outlined in (1) OR (2) below:
1) A minimum of a bachelor's degree in the human services field, including Social Work, Rehabilitation Counseling, Psychology, Clinical Psychology, Counseling Psychology, Counseling and Guidance, Counselor Education, Human Services, Sociology, Family and Child Development, Aging Studies, Gerontology, Criminal Justice with a minor in one of the above studies, or other related degrees determined by the Department of Human Resources based on the similarity of the curriculum and course content.
2) A minimum of a bachelor's degree in any field accompanied by a minimum of two years of appropriate and related, full-time equivalent experience in a human service related area.
To be considered for promotion, persons currently employed in the Family Services Occupational Group by a local department prior to September 1, 1990, who do not meet the qualifications outlined in either (1) or (2) above, must possess four years of appropriate and related experience in a human services area and must have successfully completed all available competency-based training related to the promotional area.
SPECIAL CERTIFICATIONS AND LICENSES: Requires a valid driver's license and a driving record in compliance with City Driving Standards.
EXPERIENCE REQUIREMENT: In addition to satisfying the vocational/education standards, this position requires a minimum of four years of appropriate and related, full-time equivalent experience.
SPECIAL REQUIREMENTS: Emergency Duty (On-Call) participation is required to comply with mandated responsibilities as listed under Section 63.2-1503,B; Section 63.2-900; and 63.2-1604-63.2-1610, Code of Virginia. Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term departmental needs and/or City-wide emergencies.
Preferred Qualifications
* Supervisory experience or experience in the leadership role
* Four years of Child Protective Services or Child Welfare Program experience
* Willingness to assist in training new employees and complete field work in the community
* Prefer current work experience in the Virginia Department of Social Services (VDSS) or prior VDSS experience in Child Welfare
* OASIS system application knowledge
* Case review experience
* Experience writing and editing court documents such as court reports, Emergency Removal and Protective Order affidavits
HVAC Senior Service Technician
Service manager job in Virginia Beach, VA
Benefits:
401(k) matching
Company car
Dental insurance
Health insurance
Paid time off
Vision insurance
The Senior Service Technician reports to the Service Manager, and is responsible for performing a wide range of HVAC servicing jobs for residential and light commercial HVAC customers. Benefits
Paid Training
Flexible Scheduling
Competitive Compensation
Year-Round Work
Spiffs, Rewards, & Bonus Incentives
Customer-based activities involved in this position require an individual who is decisive, tactful, dependable, and who possesses initiative and the ability to communicate well with all customer groups. A Senior Service Technician must be able to accurately diagnose and efficiently accomplish a job to the mutual benefit of the customer and Climatemakers of VA. Job-related contact can occur with virtually all demographic groups, with the majority of the contacts being with service customers, other Climatemakers of VA technicians, the Service Manager, Dispatcher and the Parts Runners.
Representative duties include:
Performing special and complex HVAC service diagnostics and repairs without assistance, including performing periodic on-call duties, as required.
Conducting point-of-work sales of Indoor Air Quality services, unit components, and residential service contracts.
Developing lead referrals for Climatemakers of VA sales staff.
Performing related duties as directed by the Service Manager.
Job Qualifications:
High school graduate and graduate of a post-secondary HVACR program of instruction of two or more years in duration.
Five or more years of successful and full-time HVACR experience as a residential service technician.
Good oral and reading skills, including the ability to read and apply manufacturers' instructions and to clearly communicate with residential, commercial and industrial customers, suppliers, and all Climatemakers of VA employees.
Physical ability to perform all duties noted above under the conditions, circumstances and extreme weather found in Virginia.
Interest and initiative in maintaining and advancing his/her HVACR skills through a combination of self-study, company training, manufacturers' workshops, and other professional development activities.
Current driver's license and the ability to operate all vehicles in the corporate fleet within 30 days of initial employment. Incumbent must be insurable by Climatemakers of VA current insurance carrier
Interest, initiative and ability to be trained in low-key point-of-service sales techniques, including developing sales leads, sales of unit replacements, add-on units, IAQ services, and service contracts.
Ability to work under pressure of time, non-standard schedule, supervision considerations, weather, customer needs, and backlog constraints.
Compensation: $20.00 - $32.00 per hour
There are many exciting options for a career in HVACR waiting to be explored.
If you're looking for a career that offers flexibility, job stability, strong pay, benefits and more, then you've come to the right place!
Auto-ApplyFamily Services Supervisor - CPS
Service manager job in Chesapeake, VA
APPLY HERE TO BE CONSIDRED FOR THIS POSITION************************************************
ESSENTIAL TASK
Supervises Social Workers and support staff, including selecting or recommending selection, training, assigning and evaluating work, counseling, disciplining, and terminating or recommending termination.
Conducts interviews or investigations and makes client/resident and family assessments; formulates and implements plan of action; documents progress.
Interacts/coordinates with other agencies, organizations, or the courts to provide services for clients/residents.
Oversees, reviews, and approves expenditures for assigned area; provides fiscal data for preparation of annual budgets; ensures timely payment of accounts payable.
Gathers and maintains information to support periodic and special reports documenting activities and events for area of responsibility.
Participates in development and implementation of policy and procedures for area of responsibility; interprets same for staff as needed.
Maintains record system for area of responsibility; processes daily paperwork including reports, documents, memos, and personnel information.
Serves as information resource for clients/residents, students, and professionals.
Monitors program compliance with applicable guidelines, regulations, and laws; monitors referrals and notifications.
Serves as emergency duty on-call Supervisor.
Attends or conducts staff, committee, team, and other professional meetings to exchange information; attends professional seminars or conferences to improve professional skills.
Performs other related duties as assigned.
Auto-ApplyService Supervisor
Service manager job in Norfolk, VA
Job Description
Join Our Team as a Service Supervisor in Hampton, VA!
Thalhimer is seeking a motivated and skilled Service Supervisor to oversee apartment maintenance in Hampton, VA. This full-time position offers a dynamic and rewarding environment, where no two days are the same. Enjoy competitive pay, generous benefits, and a $1,000 sign-on bonus!
Why Join Us?
At Thalhimer, we are a team of passionate professionals committed to delivering exceptional results. We put people at the heart of everything we do, creating a work environment where your contributions are recognized and valued. As a member of our team, you'll enjoy competitive pay, comprehensive benefits (including medical, dental, and vision), paid leave, a 401(k) plan, and participation in our Employee Stock Ownership Plan (ESOP).
What You'll Do:
As a Service Supervisor, you'll lead the maintenance efforts for our Hampton property, ensuring that our apartments and facilities remain in excellent condition. Each day will present a variety of tasks-from overseeing apartment work orders and turnovers to performing repairs on HVAC systems, plumbing, appliances, and electrical issues. Your skills and leadership will be essential in ensuring that our residents enjoy a comfortable and well-maintained living environment.
Key responsibilities include:
Overseeing and completing apartment maintenance and repairs
Managing work orders and apartment turnovers
Performing preventative maintenance to keep all systems running smoothly
Leading maintenance team members, providing guidance and support
Maintaining a high standard of customer service and property upkeep
No two days are the same, and you'll never get bored-whether you're troubleshooting an unexpected issue or tackling routine maintenance, you'll always be engaged and making a difference.
What We're Looking For:
3 - 5+ years of experience in residential property maintenance (or similar fields)
CFC and HVAC certification required
Strong training in plumbing and electrical systems
Expertise in general apartment maintenance (HVAC, plumbing, appliances, electrical)
A valid driver's license and the ability to travel to between properties if needed
Strong leadership and communication skills
A positive, solution-oriented attitude and exceptional problem-solving abilities
If you are dependable, hardworking, and enjoy the satisfaction of solving problems and fixing things, we want to hear from you!
Ready to Take the Next Step?
Apply today through our mobile-friendly application, which takes just 3 minutes to complete. We look forward to meeting you and exploring how you can be a key part of our team!
Thalhimer is an equal opportunity employer.
What Does Success Look Like? A standout Service Supervisor leads by example-confident, accountable, and solutions-driven. You'll succeed by proactively managing maintenance operations, mentoring your team, and driving safety and compliance. You understand every technician's role and support their success through training, delegation, and technical oversight. You're organized, responsive, and committed to excellence in both resident satisfaction and property performance.
Job Posted by ApplicantPro
FAMILY SERVICES SUPERVISOR
Service manager job in Newport News, VA
CPS
$60,000-$90,000 Based on Experience.
BUSINESS MANAGER
Service manager job in Virginia Beach, VA
Position: Business Manager
S&K Sales Co., a family-owned Military Resale Broker, is looking to fill a business manager position. This position is charged with achieving company sales goals and objectives as well as those of the assigned manufacturer portfolio. The ideal candidate is a strategic thinker with a proven track record of success in the consumer products industry, a passion for innovation, and a commitment to delivering exceptional results.
Job Responsibilities:
Develop and implement strategic plans to drive growth and profitability.
Execute key initiatives, including marketing campaigns and sales strategies.
Develop and present business and category reviews by using category management principles to analyze market trends, consumer insights, and competitive landscapes, identifying growth opportunities.
Manage budgeting, forecasting, inventory, and financial performance.
Build and maintain strong relationships with key customers, suppliers, and partners to drive business development and expansion.
Monitor and evaluate the performance of product lines, identifying areas for improvement and implementing corrective actions as needed.
Facilitating communication and collaboration across different departments and levels of the organization. Providing regular updates to senior management and stakeholders on business performance and strategic initiatives.
Addressing challenges and resolving conflicts that arise by employing critical thinking and analytical skills to develop creative solutions to complex problems.
Qualifications:
Bachelor's degree in Business Administration, Marketing, or related field preferred.
Experience in business management roles with the consumer products.
Strong strategic planning and analytical skills, with the ability to translate market insights into actionable business plans.
Excellent communication skills, with the ability to influence cross-functional teams and build strong relationships with internal and external stakeholders.
Proven ability to thrive in a fast-paced, dynamic environment, with a results-oriented mindset and a commitment to excellence.
S&K Sales Co. is proud to be an Equal Opportunity Employer
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Supervisor - Day Services
Service manager job in Williamsburg, VA
Job Description
Supervise the day to day operations of Day Services. Responsible for supervising and assuring proper staffing patterns by reviewing staff schedules to ensure coverage of clients, staff training and any other staffing issues relating to the direct supervision of staff. Completing Intakes, ISPs and quarterly reports. Overall responsibility of activity planning and community outings.
Family Services Supervisor
Service manager job in Courtland, VA
Title Description- This title represents the supervisory level in the occupational group for Family Services. Employees supervise staff that provide direct services for fostering and sustaining the social, health, economic, behavioral, and emotional functioning of individuals and families serviced by the Local Departments of Social Services. Employees supervise, train, lead, and develop staff and monitor case management services.
General Work Tasks (Illustrative Only) -
Supervises Family Services Specialists, assistants and others;
Sets and enforces objectives for quality and quantity of work performed by unit;
Evaluates social service programs and program budgets;
Applies appropriate human resource practices in the supervision of staff;
Establishes and maintains good working relationships with others;
Recommends policy changes based on evaluation of program effectiveness;
Deals with difficult or dangerous cases;
Interprets the program to other agencies and to the public; and
Participates in community planning and development of new resources, jobs and community work sites.
Knowledge, Skills, and Abilities: Knowledge- Considerable knowledge of: principles and practices of effective supervision; of policies, procedures and regulations relating to the various direct service programs; the literature in the field of human services programs; casework supervision principles and practices; principles and processes for providing customer and personal services to include needs assessment, meeting quality standards for services, and evaluation of satisfaction; employment and/or social work principles, practices and treatment modalities; and social, economic, health and employment problems that face individuals, groups and communities.
Skills- Skill in operating a personal computer and the associated software and the operation of a motor vehicle.
Abilities- Demonstrated ability to: plan and manage work activities and assist others in their planning and management; develop programs and procedures; make decisions in difficult situations; communicate effectively both orally and in writing; apply treatment and intervention approaches; interpret laws, policies and regulations regarding human services, ensure compliance and recommend needed changes; supervise others working with clients; analyze situations to make sound judgments within the framework of existing laws, policies, and regulations; and train, evaluate, lead, and develop subordinate staff.
Education and Experience- Minimum of a Bachelor's degree in a Human Services field or minimum of a Bachelor's degree in any field with a minimum of two years of appropriate and related experience in a Human Services area (Section 22VAC40-670-20 of the Administrative Code of Virginia). Considerable experience in assigned program area/human services programs and completion of required training programs. Supervisory experience or work experience in a leadership role. Equivalent combination of training and experience which provides the required knowledge, skills and abilities. Possession of a BSW or MSW degree and a Commonwealth of Virginia Social Worker license are desirable.
Preferred Qualifications: Considerable experience in assigned program area/human services programs and completion of required training programs. Supervisory experience or work experience in a leadership role. Equivalent combination of training and experience which provides the required knowledge, skills, and abilities. Possession of a BSW or MSW degree and a Commonwealth of Viriginia Social Worker license are desirable.
Special Requirements: Must be willing to work outside of normal working hours, which may include being on-call for emergencies twenty-four hours a day, including weekends and during natural disasters. Must be willing to work in a community emergency shelter in the event of a natural disaster or emergency. Must submit Criminal Record Check and Central Registry Check in order to qualify for employment offer. Must pass DMV/driving record check and pre-employment drug screening.
Special Instructions to Applicants: All applications/resumes for this position must be submitted electronically through this website. Consideration for an interview is based solely on the information within the application. In-person interviews only. Telephone interviews will not be conducted. Applicants are encouraged to include complete and detailed relevant work history on the application. Mailed, emailed, faxed, or hand delivered applications or resumes will NOT be accepted. This website will provide a confirmation receipt when the application is submitted for consideration. Please refer to your HR account for the status of your application and this position. Equal Opportunity Employer
Auto-ApplyAssistant Store Manager
Service manager job in Williamsburg, VA
Michael Kors has joined with Jimmy Choo and Versace over the last year and is now the 3rd largest luxury group in the world known as Capri Holdings.
WHO YOU ARE:
Our leaders at Michael Kors are stylish, fashion forward individuals who have a drive to achieve results and a passion for customer engagement. A successful Assistant Manager will work alongside a team that is focused on the client experience and building lasting relationships. You are a strategic business driver that motivates the team and executes effective day to day business and operational processes. You will help foster and work in a fun, inspiring and rewarding environment with opportunities for development and growth.
WHAT YOU'LL DO:
Drive results through delivering an elevated customer experience
Lead and execute key opening and closing duties and operational tasks.
Demonstrate flexibility and desire for individual growth in a fast-paced store environment
Foster customer relationships through developing and coaching team on knowledge of current trends, styling, and selling techniques.
Ensure the highest level of customer service standards while exercising leadership and multi-tasking capabilities with excellence.
Build a client book through establishing client relationships to drive additional traffic and create client engagement
Drive Omni channel sales by utilizing all available tools and technology
YOU'LL NEED TO HAVE:
3+ years of relevant retail management experience
WE'D LOVE TO SEE:
A self-starter with the ability to mentor and continue to develop personal leadership qualities
Energetic, motivated and engaging; a true brand ambassador with a love for fashion
Knowledge of clienteling with the ability to build lasting customer relationships
Customer service obsessed; ability to sell with a passion for styling and love for fashion
Technologically savvy individual with an entrepreneurial spirit
THE BENEFITS
Generous Michael Kors and Jimmy Choo Discount
Flexible schedule
Internal mobility across Capri Brands (Michael Kors, Jimmy Choo, Versace)
Exclusive Employee Sales
Clothing Allotment