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Service manager jobs in Rhode Island

- 619 jobs
  • KFC General Manager - Referral Bonus $100

    de Foods (KFC

    Service manager job in Newport, RI

    Restaurant General Manager At KFC, we feed the world. But we do more than fill people up. We fulfill their life. Our meals matter; when we serve them with southern hospitality, we make our customers' day. So our jobs are more than a paycheck - they're about being independent, having fun, and making new friends. If you're already a successful manager, you need to check out our Restaurant General Manager position. As a Restaurant General Manager, you have the keys to a $1 million+ business (literally!). And when you grow your team and the business by making our customers' day, you get rewarded in a big way. The good news is that your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go: A natural leader, you want to be co-captain because you can help bring together a winning team. You're all about creating a great place to work for the team. You want to make your customer's day, and it shows in the way you are maniacal about serving great-tasting chicken with a great big smile. We have a GREAT culture and look for GREAT people to add to our family. You know who you are --honest, energetic, motivational, and fun. You set high standards for yourself and for the team. You're up for a challenge. You love the excitement of the restaurant business and know every day is different. And, you're at least 18 years old with a valid driver's license, reliable transportation (not public transportation - you may need to drive to make deposits for the restaurant sometimes), and a true desire to learn and grow. This job posting is for a position in a restaurant that is independently owned and operated by a franchisee. This means your application will be reviewed by the franchisee who will make any hiring decisions. If hired, the franchisee will be your employer and is alone responsible for any employment-related matters.
    $52k-101k yearly est. 4d ago
  • Food Service Managers (Accommodation and Food Services)

    Mercor

    Service manager job in Providence, RI

    Mercor is recruiting **Food Service Managers who work in Accommodation and Food Services Sector** as independent contractors working on a research project **for one of the world's top AI companies. ** This project involves using your professional experience to design questions related to your occupation as a Food Service Managers. Applicants must: - Have **4+ years full-time work experience** as a Food Service Managers; and - **Be based in the US, UK, or Canada** Here are more details about the role: - We aim to make **the hourly compensation rate offered to you competitive based on your professional background and geographic location** (please note that the listed hourly compensation scale is for U. S. -based applicants and that that scale will differ depending on where a candidate is geographically based) - The work is **fully asynchronous** and can be done around your schedule - This project requires that you be able to commit a **minimum of 15 hours per week** - The work **will last for approximately 3-4 weeks after you begin the project** - Please note you will need access to a desktop or laptop computer for this project and that we **cannot accept applicants who use chromebook computers** With respect to pay and legal status: - **We can meet industry-standard compensation expectations for your current role** - We will pay you out weekly via Stripe Connect based on the number of project work hours that you log - You will be classified as an “at-will” contractor to Mercor - Please note that we **cannot currently support H1-B or STEM OPT status candidates**
    $44k-71k yearly est. 60d+ ago
  • Retail Store Manager

    Pop Mart

    Service manager job in Providence, RI

    POP MART, founded in 2010 (SEHK: 9992), is a market-leading entertainment company and a global champion of designer toy culture. Through global artist development, IP operations, designer toy culture evangelism, and strategic investments, we have built an integrated platform covering the entire designer toy value chain, allowing artists to focus solely on their craft and giving stage to talent from all over the world. With 4,000+ employees worldwide, POP MART has successfully set foot in more than 23 countries and regions, serving a diverse audience of cultural pioneers and art fans. Job Overview We are in search of a Store Manager ready to contribute our continuous expansion across the United States. This person will be responsible for store KPIs and team management. An interest in designer toys will make you a competitive candidate for this position. The position reports to & receives functional guidance from the Area Manager. What You Will Achieve Manage a team of Supervisors, and Brand Associates setting expectations, goals, and develop talent; Responsible for total store, 4 wall ownership, Brand standards , Operations, People, setting high store standards that reflects company brand image, values, and culture that is focused on providing positive customer and employee experience. Execute Visual Merchandising and Marketing directives from business partners and install Marketing decals, props, set up new merchandising planograms, and set up marketing fixtures. Support company on marketing events such as in store events, Pop-up events, conventions, new store openings. Support company RoboShop business as needed and follow up with in store RoboShop employee and RoboShop business partners as needed. Must be able to work flexible hours including nights, weekends, holidays. Up to 10% travel may be required to support, attend business operation meeting with international team in evening. What You Will Need Retail industry knowledge, skills, and abilities; 1+ years of Retail Store Manager experience with a high number of sku volume ,and executing retail Marketing and Visual Merchandising experience. Experience in managing more than 10 or more retail employees in store. Experienced working with international business partners, ability to speak or understand multiple languages is a plus. Associates Degree or Bachelors Degree in Business Management related will be preferred. Ability to adapt to a fast-paced environment and implement new standardization directives. What We Offer Market-competitive packages: we provide 401k, health insurance, PTO leave, paid sick leave, and family leave, etc. Opportunities to learn and lead: we provide on-the-job training to ensure employees are equipped with the most up-to-date skill sets and knowledge. Career development: we work with you to advance your career through short-term assignments, and new experiences, etc. *POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary. **As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law
    $41k-72k yearly est. 3d ago
  • Store Manager Needed for a high-energy, customer-focused Fashion Brand in Providence, RI!

    24 Seven Talent 4.5company rating

    Service manager job in Providence, RI

    Role: Store Manager Type: Direct Hire - Full Time Hours - Permanent role Salary: Starting at $70k - Dependent on Experience Please note: The Store Manager must have open weekend availability, as this location experiences its highest traffic during those days and requires consistent leadership coverage. Our client is a fast-growing, trend-driven fashion retailer known for delivering an elevated customer experience and staying ahead of what's next in fashion. About the Role Seeking a dynamic, sales-driven Store Manager who thrives in a high-energy, customer-focused environment. This leader is passionate about fashion, motivated by goals, and committed to coaching and developing a top-performing team. The Store Manager plays a key role in creating a positive store culture, elevating the client experience, and driving consistent business results. Key Responsibilities Maintain an upbeat and motivating store atmosphere that inspires both employees and clients Foster a strong selling culture through consistent coaching and hands-on leadership Lead by example in delivering elevated client experiences and meeting personal sales goals Oversee daily store operations to ensure efficiency and brand-appropriate visual presentation Uphold company policies and operational standards with consistency Drive the store's daily, weekly, and monthly sales goals to exceed expectations Qualifications Minimum 1 year of retail management experience Strong passion for fashion, styling, and industry trends Exceptional communication, organization, and problem-solving abilities Strong understanding of retail operations, including inventory, loss prevention, and visual merchandising Physical Requirements Ability to push, pull, and lift up to 50 lbs as needed Ability to stand and walk for extended periods Benefits Full-time employees are eligible for competitive benefits including medical, dental, vision, life insurance, 401(k), commuter benefits, and an employee discount.
    $70k yearly 1d ago
  • Store Manager

    Staples, Inc. 4.4company rating

    Service manager job in Westerly, RI

    As a General Manager, you will be collaborative and inclusive in helping our customers while leading a fun, team-oriented retail culture. You'll make a visible impact as a retail leader and business professional in driving your stores community relationships, merchandise sales, technical services portfolio, print & marketing services, and business-to-business network. Get great perks. Bonus plans, generous paid time off, career development program, and weekly pay Compensation based on qualifications and experience. Hiring immediately Full medical benefits package, 401(k) with company match, and many more benefits Associate store discount and more perks (discounts on mobile plans and other retailers, etc.) Provide strong leadership in community, customer service, sales, and team development. Ensure that the store culture embodies Staples values and its commitment to the community Develop a consultative and customer centric environment for the small business customer Empower your team to learn, grow and deliver through teaching, coaching and inspiring Lead merchandise sales, print & marketing services and retail operations Drive profitable sales and margin while reducing variability and improving performance YoY Hold yourself and your team accountable for flawless execution of operational excellence Coach every manager and supervisor to create a culture of consultative selling and total solutions Overall leadership of running a store; additional responsibilities as needed or assigned Essential skills and experience: 1+ year progressively responsible store management experience in a retail environment as a General/Store Manager Store Operations experience with analysis, planning, financial acumen and driving results Experience creating a customer centric environment and working in a consultative selling environment that provides customers a total solution Experience developing a team in operational excellence to drive profitable YOY sales and margins Ability to lift/move materials in the 10-50 pound range, climb ladders, stand and walk continuously Staples does not sponsor applicants for work visas for this position Preferred skills and experience: Bachelor's Degree in Business or related field Ability to engage with the community and network & support small business customers #MGT At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
    $41k-59k yearly est. Auto-Apply 3d ago
  • Service Desk Manager

    Encore Fire Protection 3.9company rating

    Service manager job in Pawtucket, RI

    At Encore Fire Protection, we are proud to be the east coast's largest full-service fire protection company, serving over 90,000 customers from Maine to Louisiana. With a team of over 2,200 dedicated employees, we provide innovative, customized fire suppression, fire sprinkler, and fire alarm solutions that protect lives and properties every day. Our goal is to deliver superior experience to those who trust us to safeguard what matters most. We are passionate about continuous growth, innovation, and maintaining a culture that thrives on success and commitment to safety. Our mission? To be the best fire protection company the industry has ever seen. Position Overview: The Service Desk Manager is responsible for leading and managing the Encore Service Desk team-a centralized, distributed team that serves as the main hub for all Technical Operations support services. This role ensures the delivery of high-quality technical support, exceptional customer service, and effective asset management to all end-users and partners. The Service Desk Manager oversees daily support operations, implements best practices, and drives continuous improvement to meet organizational goals and service level agreements (SLOs). The role also involves ambassadorship with new partners, building and supporting team members, and collaborating closely with other TechOps teams, business units, and external stakeholders to ensure seamless operations and high user satisfaction. Key Responsibilities: Team Leadership & Management Supervise, mentor, and develop a distributed team of Encore Service Desk Technicians, fostering a collaborative, high-performance, and inclusive environment. Champion team building, onboarding, and professional development-acting as an ambassador for new partners and ensuring successful integration. Oversee scheduling, workload distribution, and performance management for the Service Desk team across locations. Recruit, onboard, and train new team members to ensure a skilled, knowledgeable, and cohesive staff. Encore Service Desk Operations & Asset Management Manage the day-to-day operations of the Encore Service Desk, ensuring timely and effective resolution of incidents, service requests, and asset-related interactions. Oversee and optimize the Service Desk's role as the primary hub for asset management-tracking, deploying, and supporting all organizational asset interactions. Monitor ticket queues, prioritize issues, and ensure adherence to SLOs and quality standards. Develop, document, and maintain comprehensive support policies, procedures, and knowledge base articles for all services managed by the Encore Service Desk. Support and manage escalations by serving as the primary escalation point for unresolved or high-impact issues, ensuring prompt intervention, clear communication, and effective conflict resolution. Document and maintain escalation and conflict resolution processes, and regularly review outcomes to identify opportunities for improvement and enhance the overall escalation process Customer Service, Ambassadorship & Communication Maintain a customer-focused approach, ensuring end-users and partners receive prompt, courteous, and effective support. Act as an ambassador for the Encore Service Desk, building relationships with new partners and stakeholders while supporting team development. Communicate Service Desk performance, trends, and improvement initiatives to TechOps leadership, stakeholders, and external partners. Continuous Improvement Analyze service desk metrics, asset management data, and user feedback to identify areas for process improvement. Implement best practices, new technologies, and service offerings to enhance delivery, efficiency, and the user experience. Lead initiatives to improve first-call resolution rates and overall user satisfaction. Collaboration & Project Support Work closely with other TechOps teams (Infrastructure, InfoSec) business units, and partners to resolve cross-functional issues. Support TechOps and business projects, as well as organizational initiatives, by coordinating Encore Service Desk resources and communications, with a focus on scalability and future service expansion. Qualifications & Skills: Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience). Proven experience managing a distributed service/help desk or technical support team. Strong technical background in IT support, asset management, and service delivery-including hardware, software, networking, and cloud services. Excellent leadership, communication, and interpersonal skills, with experience in team building and partner engagement. Experience with ITSM tools (e.g., ServiceNow, Jira Service Desk), asset management systems, and ticketing platforms. Strong problem-solving skills and a commitment to delivering outstanding customer service. ITIL certification or similar is a plus. Work Environment & Physical Demands: Office-based with occasional travel to other company locations, partners, or remote team sites as needed. May require after-hours or weekend support during critical incidents or projects. What We Offer: At Encore, we're all about creating a culture where success is celebrated. We recognize that our work makes people's lives safer, and we reward those who contribute to our growth. Here's what you can expect: Competitive Salary: Compensation commensurate with your experience, with the opportunity to earn performance-based bonuses tied to your personal effectiveness and contributions to the team. Purpose-Driven Work Environment: We believe in working smarter, not harder. You'll be part of a culture that values results, and we empower our team to focus on impactful work. Flexible Dress Code: Upon joining, you'll receive branded Encore gear and we believe in dressing for the objective, not the occasion. Most days, you can enjoy a casual work environment, but we'll dress up when the situation calls for it. Innovative Culture: We encourage a culture of experimentation and improvement. You'll have the freedom to express your ideas and be part of a company that is always looking to improve and grow. Tools for Success: Access to leading-edge web-based productivity tools. Health and Wellness: Comprehensive medical, dental, and vision coverage through Blue Cross to keep you and your family healthy. Retirement Planning: Participation in our Fidelity 401(k) plan with a company match, helping you save for your future. Life Insurance: Company-paid life insurance policy of $50,000 to give you peace of mind. Encore Fire Protection is an Equal Opportunity Employer. Encore Fire Protection is an E-Verify Employer. As an EEO/AA employer, Encore Fire Protection considers applicants for employment without regard to, and does not discriminate based on gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status. #LI-LP1
    $70k-101k yearly est. Auto-Apply 52d ago
  • Parts & Service Field Operations Manager - Providence, RI

    Stellantis

    Service manager job in Providence, RI

    Mopar is seeking a strategic and experienced Field Operations Manager to lead a team of Area Managers across the region. This role is responsible for driving performance, fostering dealer success, and developing field talent. The Field Operations Manager will serve as a coach, facilitator, and performance leader-ensuring that Area Managers are equipped to support dealerships in achieving sales, service, and operational excellence. Key Responsibilities: Team Leadership: Lead, mentor, and manage a team of Area Managers, providing guidance, support, and performance oversight Dealer Performance: Drive improvement across dealership KPIs by supporting Area Managers in implementing best practices and strategic initiatives Training & Development: Facilitate ongoing training and development for Area Managers, ensuring they are equipped with the tools, knowledge, and confidence to succeed Strategic Planning: Collaborate with HQ and regional leadership to align field strategies with corporate goals and initiatives Field Execution: Ensure consistent execution of programs, campaigns, and processes across the region, maintaining high standards of performance and accountability Cross-Functional Collaboration: Partner with Warranty, Express Lane, Retail, Wholesale, and Data teams to support integrated dealer success Performance Monitoring: Analyze regional performance data, identify trends, and implement corrective actions where needed to meet targets Communication & Reporting: Serve as the primary communication link between field staff and HQ, ensuring timely updates, feedback, and alignment
    $80k-140k yearly est. 1d ago
  • Parts & Service Field Operations Manager - Providence, RI

    FCA Us LLC 4.2company rating

    Service manager job in Providence, RI

    Mopar is seeking a strategic and experienced Field Operations Manager to lead a team of Area Managers across the region. This role is responsible for driving performance, fostering dealer success, and developing field talent. The Field Operations Manager will serve as a coach, facilitator, and performance leader-ensuring that Area Managers are equipped to support dealerships in achieving sales, service, and operational excellence. Key Responsibilities: Team Leadership: Lead, mentor, and manage a team of Area Managers, providing guidance, support, and performance oversight Dealer Performance: Drive improvement across dealership KPIs by supporting Area Managers in implementing best practices and strategic initiatives Training & Development: Facilitate ongoing training and development for Area Managers, ensuring they are equipped with the tools, knowledge, and confidence to succeed Strategic Planning: Collaborate with HQ and regional leadership to align field strategies with corporate goals and initiatives Field Execution: Ensure consistent execution of programs, campaigns, and processes across the region, maintaining high standards of performance and accountability Cross-Functional Collaboration: Partner with Warranty, Express Lane, Retail, Wholesale, and Data teams to support integrated dealer success Performance Monitoring: Analyze regional performance data, identify trends, and implement corrective actions where needed to meet targets Communication & Reporting: Serve as the primary communication link between field staff and HQ, ensuring timely updates, feedback, and alignment
    $93k-138k yearly est. 1d ago
  • Tax Supervisor - Entity Tax Services

    Kahn Litwin Renza 4.2company rating

    Service manager job in Middletown, RI

    KLR is a leading New England Regional Public Accounting Firm, consistently ranked among the Top 100 firms in the United States. With more than 350 professionals across eight office locations-including Andover, Boston, Bradenton, Lausanne, Newport, Pawtucket, Providence, and Waltham-KLR delivers assurance, tax, and business advisory services to private and publicly held companies nationwide and abroad. Recognized as a Best Place to Work for 19 years, KLR is committed to fostering a culture of collaboration, growth, and innovation.We are seeking a Tax Supervisor to join our Entity Tax Services Group, to be based in our Andover, Boston, Providence, or Newport offices on a flexible hybrid basis. As a key member of the Tax Team, the Supervisor will apply technical expertise and educational background across a wide range of client engagements. This role is central to our growing Tax practice, with responsibilities that includes overseeing technical tax work, and guiding staff. The Tax Team is dedicated to supporting clients with both tax compliance and strategic planning. Position Responsibilities: Prepare and review federal and state tax returns for C Corporations (1120), S Corporations (1120S), Partnerships (1065), and Individuals (1040). Assist in the preparation and review of corporate income tax provisions, including ASC 740 calculations such as effective tax rate analysis, deferred tax items, and uncertain tax positions. Contribute to quarterly and annual tax provision reporting for both public and private companies, ensuring accuracy and compliance with reporting standards. Support corporate and pass-through entity tax compliance, including foreign filings such as Forms 5471, 5472, and GILTI. Research and document tax issues, preparing technical memoranda and recommendations for internal use and client files. Supervise, train, and review the work of tax staff, providing feedback and technical guidance. Assist in tax planning projects for corporations, pass-through entities, and individuals, including scenario modeling (BNA projections). Draft responses to IRS and state tax notices and support resolution of related issues. Participate in tax department initiatives, including process improvements, training programs, and knowledge sharing. Collaborate with managers, senior managers, and partners to support engagements and deliver accurate, timely work. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required for this job. Duties, responsibilities and activities may change from time to time with notice whenever possible, but not guaranteed. Position Qualifications: Bachelor's degree in Accounting required. CPA or Enrolled Agent (EA) and/or pursuit of said credentials highly preferred but not required. 4+ years of tax experience, including prior public accounting experience. Proficiency with tax and accounting technology; experience with CCH Axcess, SurePrep, and XCM is a plus. Ability to research complex tax issues and assist in developing effective tax planning strategies. Strong interpersonal and communication skills, both verbal and written. Familiarity with, and willingness to perform, a wide range of tax work - including entity-level (corporate, partnership, S corporation) and individual compliance. This is a full-time position with standard hours of Monday through Friday, 8:00 a.m. to 5:00 p.m. Additional hours, including some evenings and weekends, will be required during peak busy seasons. Pay Range: The salary range for this position is included below. Individual salaries within this range do not include benefits and bonus potential, and are determined by a variety of factors including but not limited to the role, function and associated responsibilities, a candidate's work experience, education, knowledge, skills, and geographic location. $90,000.00 - 120,000.00 Benefits: KLR offers a wide range of benefits including: health and dental insurance, paid time-off and a competitive retirement savings plan. We offer tuition assistance, in-house education programs and offer employees opportunities for community involvement. Come join a firm who has recently been recognized as a “Best Place to Work” for 19 years by the Providence Business Journal and voted as a Top 100 Firm in the country by Accounting Today! KLR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, genetic information, disability status, protected veteran status, or any other characteristic protected by law.
    $90k-120k yearly Auto-Apply 17d ago
  • Seasonal Customer Service Supervisor

    ASM Research, An Accenture Federal Services Company

    Service manager job in Providence, RI

    Responsible for supporting Customer Support Services to ensure customers are satisfied and staff meets business needs and expectations. Directs and supervises staff responsible for resolving processing issues, managing COD processing status, analyzing data and outreach for batch processing issues and more. Ensures staff has the utmost focus on customer satisfaction and adherence to established Service Level Agreements (SLAs). + Supervises and monitors day-to-day activities of Customer Service Support Services to ensure all matters adhere to the established Service Level Agreements (SLAs). + Develops and maintains advanced customer service knowledge and skills. Aids in the development or improvement of these skills for supervised staff on a continuous basis. + Responsible for setting priorities and coordinating activities that align with set objectives and goals. + Assists with supporting inbound calls, outbound calls, email, and web chat services, as well as back-office services as needed, serves as the first escalation point when all other troubleshooting efforts have been exhausted. + Monitors issues and ensures that Service Level Agreements are met. + Identifies key issues and areas for improvement to streamline or implement new recommended procedures. + Overall responsibility for leading the program, department, or functional area as designated. Oversees, directs, and mentors subordinate staff; communicates job expectations and enforces organizational policies, procedures and core values; responsible for recruiting staff, approving timecards, and conducting performance reviews and disciplinary measures. + Recognizes and values the contribution of supervised staff. Responsible for recommending promotions, compensation, and termination. + Defines roles and expectations for supervised staff. Provides clear direction to ensure consistent progress is made toward set goals. + Communicates and collaborates with management effectively to provide and analyze metrics and reports. **Minimum Qualifications** + Bachelor's Degree preferred or equivalent relevant experience. + 4-6 years of customer service experience or related public relations experience. 0-2 years of management experience. **Other Job Specific Skills** + Excellent written and verbal communication skills. + Strong leadership and customer service skills. + Ability to organize and supervise staff for maximum efficiency. + Advanced problem solving and interpersonal skills. + Strong customer service approach. + Ability to build, coach and mentor effective teams. + Ability to maintain consistent progress towards set priorities. + Dedicated focus on accuracy and attention to detail. + Ability to remain calm and courteous towards customers, staff, and management in periods of stress. + Ability to develop and maintain good working relationships with all customers and co-workers. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. 62,200 - 84,000 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
    $33k-49k yearly est. 6d ago
  • Senior Refrigeration Service Technician - Commercial & Industrial

    Coolsys

    Service manager job in Providence, RI

    Overview WHY COOLSYS? At CoolSys, we offer more than just a job-we provide stability, growth, and industry-leading benefits for our employees. As a large company serving diverse customers, we invest in our team with: Competitive Compensation: Competitive pay from $35 - $50 per hour DOE. Sign on Bonus: up to $5,000. 00 DOE Maximize your earnings with aggressive shift premiums that can increase your potential earnings by up to 15%. Ongoing Education & Training: Access to state-of-the-art facilities and paid online training. Comprehensive Benefits: Medical, Dental, Vision, and Prescription coverage, paid vacation/holidays, and a 401(K) match with 100% immediate vesting. Year-Round, Diverse Work: Stay engaged with consistent, interesting projects throughout the year, working across various industries and systems to keep learning and growing. Extra Perks: Quarterly bonus plan, tuition reimbursement, employee discounts on vehicles, hotels, theme parks, pet insurance, and more. Join us and advance your career while working with top-tier clients in the HVAC and refrigeration industry! Responsibilities This position is responsible for assisting in the repair and overhaul of equipment, refrigeration, heating, and ventilation equipment to ensure customer needs are met efficiently, accurately, and on time. Provides service to the customer base by repairing and overhauling equipment, such as compressors, water pumps, air handlers, and electrical and mechanical control devices in a safe, efficient, and timely manner that exceeds customers' expectations Provides general repair work on refrigeration, heating, and ventilation equipment, such as air conditioning units, evaporative condensers, ice machine equipment, water pumps, gas furnaces, compressors, and electric motors in a safe and timely manner. Provides preventative maintenance activities for customers by diagnosing equipment malfunction and any operating deficiency of the mechanical equipment to ensure quality work performance for the customer base. Test malfunctioning systems and components using electrical and/or mechanical skills. Maintain legible corporate and personal records of work history. Provides department support by processing job tickets, and work orders to the necessary department promptly. Provide support by picking up, delivering, and installing cases. Perform work on minor construction and remodeling projects including startups of new installations. Drives company vehicle in a safe manner. Performs other related duties and projects as assigned by management. Qualifications High school diploma/GED. EPA certification. Certification from an accredited vocational-technical or trade school is a plus! Minimum 5+ years of commercial refrigeration experience required. Experience working on refrigeration equipment in convenience stores or supermarkets is a strong plus. Familiarity with single systems and rack systems along with previous work on display cases and walk-in boxes is very helpful. Must have a good driving record and be able to work independently. Emergency on-call availability is a basic requirement. Must be able to lift to 60 lbs. with no assistance and also be able to sit and/or stand for several hours at a time. Join Us Today, there are 26 different companies that make up the CoolSys family of brands. Our valued employees are at the heart of our continued growth and success. We invite you to be part of that growth! Connect with us on Facebook and Twitter. Coolsys is an EEO/AA Employer. All qualified individuals - Including all ages, colors, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics are encouraged to apply. Pre-employment background screening (criminal and MVR for driving positions) and drug testing are required for all positions. Coolsys will consider qualified applicants with criminal histories in a manner consistent with federal law, state law, or local ordinance. Sr, senior, Service Tech, refridgeration, HVAC, refrigeration, HVAC-R, HVAC/R, diagnostic, commercial, service, install, mechanical, mechanic, apprentice, AC, field service, chiller, specialist, HVACR, supermarket, rack systems
    $35-50 hourly Auto-Apply 15d ago
  • Industrial Service Supervisor

    Moran Environmental Recovery 3.7company rating

    Service manager job in East Providence, RI

    The Environmental Supervisor must be able to work in compliance on remediation and industrial maintenance projects. They must adhere to and maintain strict compliance with corporate/office policies and procedures, established health and safety protocols, and all applicable local, state, and federal regulations. JOB RESPONSIBILITIES Execution of field work encompassed in remediation and industrial maintenance projects while under direct or indirect supervision. Direct and supervise project-assigned labor forces including the following job classification: foremen, equipment operators, hazardous waste technicians, and emergency response crews etc. to maintain competent completion of their duties. Correct completion of all job-specific, employee-related MER paper work including Timesheets, Daily Work Reports, Driver's Logs and Daily Tailgate Safety Meeting Forms. Understand and enforce project's detailed scope-of-work to maintain strict compliance with contract documents, project schedules, and corporate policies and procedures. Under general direction from Logistics Manager, Program/Project Manager and/or Division Manager, forecast and organize the cost-effective utilization of project personnel, equipment, materials, and subcontractors to minimize unneeded project cost resulting in higher profit. Work safely and ensure that the crew is working safely during all phases of performing the job duties required in the field. Ability to perform work inside areas of varying dimensions; involving squatting and crawling for possible extended periods. Ability to follow directions; read/speak and understand English; read and understand common danger placards / labels and hazardous warning literature including site safety plans. The ability to safely drive and perform safety checks on all vehicles for which licensed. Project work may require out of town travel for two weeks or more. Must be able to understand and comply with company and client safety standards. Due to the diversity of both scheduled and non-scheduled projects, physical demands, and environmental conditions vary significantly depending on the project. Work outside year round in all types of weather. May work in environments that are extreme in nature like environmental conditions such as heat, cold, heights, hazardous chemicals, loud noises, dangerous equipment, long hours etc. May be exposed to varying levels of physical activities and physical extremes such as long periods of standing, walking, crouching, use of hands, and heavy lifting of up to 50 pounds or more. Must be clean shaven at all times to allow immediate donning and seal of respirator. QUALIFICATIONS Requires High School Diploma or GED (or equivalent reading, writing and reasoning skills) and 2-3 years of experience supervising remediation and/or industrial maintenance projects. Additional experience in related work (emergency response, manual labor, general construction, industrial cleaning) is preferred. Qualified employees must possess the 40-hr HAZWOPER certification. A valid Class “D” License is required. Transportation Worker Identification Credential (TWIC) preferred. OSHA 40-HR HAZWOPER and Confined Space Entry certifications are required to complete within the first 30 days of employment. Successful completion of a pre-employment background and substance screening process including, but not limited to, employment verifications, criminal search and Motor Vehicle Record (MVR) search as well continued verifications throughout employment to ensure that all records meet company policy standards. BENEFITS Competitive Salary Health, Dental, and Vision Insurance 401k with Company Match PTO Paid Holidays Moran Environmental Recovery is an Equal Opportunity Employer.
    $47k-73k yearly est. 4d ago
  • Customer Service Supervisor

    Care New England 4.4company rating

    Service manager job in Warwick, RI

    The DME Customer Service Supervisor will oversee the daily operations and ensure the overall success of the Customer Service team in a hospital-based Durable Medical Equipment (DME) company. This role is responsible for managing and improving/maintaining the quality and efficiency of customer service interactions, ensuring that patients, caregivers, and healthcare providers receive exceptional service. The Supervisor will also mentor, train, and support the customer service team, handle patient/employee escalated issues, and collaborate with cross-functional departments to meet operational goals and improve customer satisfaction. Key Responsibilities: Supervise, train, and mentor a team of customer service representatives, ensuring that all team members are equipped with the knowledge and skills needed to deliver high-quality service. Foster a positive and productive work environment focused on collaboration, professionalism, and exceptional customer service. Conduct regular performance evaluations, providing feedback and coaching to team members to support their professional development. Manage team schedules to ensure adequate coverage during peak hours and during special events or promotions. Assist in all customer services department duties and responsibilities as needed. Oversee the resolution of escalated customer inquiries, complaints, or concerns, ensuring timely and effective solutions. Monitor and assess team performance to ensure all service level agreements (SLAs) and key performance indicators (KPIs) are met. Implement and enforce standardized processes for handling customer interactions to ensure consistency and high-quality service. Collaborate with other departments (such as sales, billing, and operations) to resolve complex customer issues and improve the overall customer experience. Assist in streamlining processes, identifying areas for improvement, and implementing new systems or technologies to enhance customer service efficiency and productivity. Ensure that customer data is accurately recorded and maintained within the company s systems. Monitor and report on key metrics such as call volume, response time, customer satisfaction scores, and issue resolution rates. Ensure that customer service operations adhere to company policies, industry regulations, and healthcare standards, particularly in relation to patient privacy (HIPAA and PCI compliance). Review customer service interactions for quality assurance and compliance, providing constructive feedback as needed. Ensure the timely and accurate processing of DME orders, returns, and maintenance requests. Identify trends in customer feedback and collaborate with management to develop strategies for improvement. Participate in training and development programs to stay current on DME product knowledge, customer service techniques, and industry regulations. Qualifications: Education: High school diploma or equivalent required. Bachelor s degree in Business Administration, Healthcare Administration, or a related field preferred. Experience: Minimum of 3-5 years of experience in customer service, with at least 1-2 years of supervisory experience, preferably in a healthcare or DME setting. Experience with Durable Medical Equipment (DME) products and healthcare operations is highly preferred. Strong knowledge of healthcare regulations (e.g., HIPAA) and DME industry practices. Skills: Excellent leadership, communication, and interpersonal skills. Strong problem-solving and conflict resolution abilities. Ability to manage and prioritize multiple tasks in a fast-paced environment. Proficiency with customer service software and Microsoft Office Suite. Ability to analyze and report on key customer service metrics. Physical Requirements: Ability to sit or stand for extended periods. Job Qualifications and Specifications: A High School diploma or equivalent is required. A valid drivers license is also required. Care New England Health System (CNE) and its member institutions Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center are trusted organizations fueling the latest advances in medical research, attracting the nation s top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health. Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis. EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.
    $34k-48k yearly est. 60d+ ago
  • Manager - Business Growth Enablement

    American Express 4.8company rating

    Service manager job in Providence, RI

    At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. American Express is a leading global payments, network, and travel company, backed by one of the world's most recognized brands. American Express is unique in the payments industry as an issuer of cards as well as a worldwide network that processes millions of merchant transactions daily. We offer the broadest array of charge, credit, prepaid and co brand cards for consumers, small businesses, midsize companies, large corporations and many of the biggest companies in the world. Global Commercial Services (GCS) is a core operating group of American Express and has delivered robust growth over the past decade. GCS partners with corporate clients to help them manage travel expenses and make purchases through proprietary payment solutions and expense management tools. The **Global Corporate Payments B2B Expansion / Deal Advisory Manager** will be responsible for expansion sales across our large and most strategic customers in US markets within our Global Commercial Services (GCS) division. **Overall responsibilities:** + Growing and entrenching business by expanding or cross selling the American Express B2B payment suite to existing GCG/LM clients. + Responsibilities will also include working closely with Global and Large (G&L) CLM teams to identify top B2B opportunities, enhance customer relationships to drive program growth, profitability and client satisfaction. + Role will be required to partner with key SMEs within American Express to ensure robust payment programs are achieved and implemented. + Ongoing program oversight to ensure sustainable supplier management will be a critical component of long term responsibility. + Strong relationship and program management skills will also be required to facilitate SME involvement in designing and implementing robust programs. + The candidate must have the ability to build relationships with key decision makers within existing payments programs to demonstrate the value drivers of American Express payment tools. + The candidate will work closely with our GMNS (MA, COE, CLM) partners to drive enablement success. + The candidate will be responsible for leading key discussions focused on integrating B2B tools with organization's ERP systems as well as conducting full P2P work stream discussions. + The candidate should have a good understanding of our clients technical environments, including ERP systems, procurement systems and P2P solutions **Qualifications:** + Strong track record of identifying and closing complex B2B deals with proven results + Effective communication skills taking a consultative approach to service, sell, entrench and drive success + Strong interpersonal skills to partner with American Express SMES to consult with the client about best practices and other B2B solutions + Ability to build relationships and effectively communicate with Procurement, Finance and Treasury professionals + Strong interpersonal skills to identify and share best practices + Experienced at leading and executing on sales strategies, presentations and subsequent negotiations + Strong financial and analytical skills + Experienced in sourcing and qualifying leads and managing a pipeline of multiple accounts, researching and understanding customer needs, and planning strategically to close the sale through solutions selling + Proven as tenacious, focused and results-oriented + Must be able to work in a virtual environment **Qualifications** Salary Range: $103,750.00 to $174,750.00 annually bonus benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: *************************** Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions **Job:** Sales **Primary Location:** United States **Schedule** Full-time **Req ID:** 25021305
    $103.8k-174.8k yearly 15d ago
  • Senior Customer Solutions Engineer - IMS Professional Services

    Rocket Software 4.5company rating

    Service manager job in Providence, RI

    **It's fun to work in a company where people truly BELIEVE in what they're doing!** The Senior Customer Solutions Engineer brings creativity, curiosity and passion to the role working with our modernization products. They are technically versatile and deliver differentiated exceptional customer experiences to Rocket's customers. This role will be in our IBM System Z Professional Services team working on customer engagements to help install, configure, implement, and provide training for the IBM IMS Tools product family and various other IBM Mainframe products. The ideal candidate will have deep technical knowledge of IMS and related IBM z Systems technologies, strong communication skills, and a passion for helping clients achieve operational excellence. **Core Technical Skills:** + Install, configure and manage IMS in a parallel sysplex environment + IMS systems programming + Establishing policies and procedures pertaining to database management, DR, security, maintenance and utilization + Reviewing new versions of IMS for functionality, advising how they benefit the client + Evaluating change requests and determine impact to assigned clients + Vendor consultations for problems and questions + DR recovery of application objects + Troubleshooting and solving production database issues + Demonstrated ability to respond quickly and effectively to support requests from multiple clients + Supporting multiple customer for after hours on-call **Database Skills:** + Database Administration + Knowledge of IMS database organization using access methods of VSAM and OSAM + Full function database organization types + HSAM, HISAM, SHISAM, HDAM, HIDAM, INDEX, GSAM + Definition and use of LOGICAL databases + HALDB (partitioned): PHDAM, PHIDAM, ILDS, PSINDEX, etc. + Fast Path databases (DEDBs) + Database Design and related utilities + DBD source coding and DBDGEN + PSBGEN source coding and PSBGEN + How databases are processed using secondary indexes (PROCSEQ=) + Correct usage of PROCOPT= to minimize database locking + ACBGEN + Online Change + IMS commands related to ACB and FORMAT changes + Database monitoring + Space management + Database dataset space reporting for proactive outage avoidance. + How to immediately fix an out of space condition for a VSAM database dataset **Integration Skills:** + Coding and usage of IMS reorganization utilities (including IBM, BMC, CA) + Unload + Prefix resolution + Reload + Prefix update + Secondary index build + Image copy + Pointer checker + Support planned (disaster recovery) and unplanned (emergency) database recovery activities + Knowledge of log archive and change accumulation utilities + How to perform a log archive on demand + Knowledge of IMS DB recovery utility + How to use DBRC to generate JCL for forward recovery and point-in-time database recovery + Identification and resolution of performance issues + Online tracing - Usage of IMS TRACE commands and associated utilities for spot monitoring of online program/transaction activity + Extracting information from IMS logs using DFSERA10 and related utilities DFSUTR20 and DFSUTR30 + Use of DFSDDLT0 utility to access data + Program/transaction monitoring - Familiarity with usage of IBM's IMS performance Analyzer product is a plus + Using DBRC to monitor database activity **Education and Experience:** + Bachelor's Degree, or equivalent experience + 8 + years as a Systems Programmer or other similar position + 4+ years customer facing consulting experience + Development, application lifecycle or change management experience is a plus **Preferred Qualifications:** + Proven critical thinking, analytical and troubleshooting skills + Excellent interpersonal, relationship management and communication skills. + Excellent time management skills + Previous customer facing consulting experience **Travel Requirements:** Up to 10% **Information Security:** Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role. **Diversity, Inclusion & Equity:** At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce. \#LI-MM1 \#LI-Remote The base salary range for this role is $85,820.00 - $107,275.00 /year. Exact compensation may vary based on skills, experience, and location. . **What Rocket Software can offer you in USA:** **Unlimited Vacation Time as well as paid holidays and sick time** **Health and Wellness coverage options for Rocketeers and dependents** **Life and disability coverage** **Fidelity 401(k) and Roth Retirement Savings with matching contributions** **Monthly student debt benefit program** **Tuition Reimbursement and Certificate Reimbursement Program opportunities** **Leadership and skills training opportunities** EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: ************ or send an email to *************************. We will make a determination on your request for reasonable accommodation on a case-by-case basis. As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process. _It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._ _If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_ Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day. At Rocket, software is about more than just code-it's about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we're serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve. Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.
    $85.8k-107.3k yearly 60d+ ago
  • Service Supervisor

    Chadwick-Baross

    Service manager job in West Warwick, RI

    Role: Service Supervisor The Service Supervisor is responsible for the supervision and scheduling of the shop and field service technicians and repair of the equipment. This role also oversees new and used equipment preparation and warranty, rental and lease maintenance and repairs. The Service supervisor works to enforce Company policies and procedure while encouraging high employee morale and technical support and providing customers with exceptional customer service. Benefits Health Insurance (includes teledoc, virtual health, FSA, HSA & other benefits) Dental Insurance Vision Insurance Life Insurance Health Savings Account Short term disability 401k Match Paid vacation Employee Assistance Program Employee Engagement Events Awards and Recognition Tuition Reimbursement Service Awards Employee Perks & Discounts Job Responsibilities Communicate and schedule work to be performed with shop and field technicians and customers Create the work orders necessary to perform the work required in the shop and in the field Be available for after-hours support for technicians and/or customers as needed Direct quality inspections once repairs are complete Follows all applicable standard operating procedures (SOPs) for consistency and efficiency Ensure compliance with industry regulations, company policies and safety standards Lead, mentor and motivate teams to maximize productivity and performance Effectively communicate the Company goals, values, and expectations to team members Identify challenges and proactively implement solutions to address issues and improve processes Optimize resource allocation, including budget, personnel, and equipment to ensure efficiency and effectiveness Performing other duties as assigned by the Company Qualifications Good communication skills to interact with employees and customers. A Valid driver's license, CDL preferred Knowledge of equipment operations and mechanical functions, especially in construction and forestry equipment Strong diagnostic skills Excellent customer service skills Intermediate knowledge if MS Office Suite, smartphone, and tablets. Chadwick-BaRoss, Inc. is an Equal Opportunity Employer and welcomes all qualified individuals to apply regardless of race, gender, gender identification, sex, sexual orientation, disability, national origin, armed-services status, age, or any other classification protected by local, state, or federal law. Accommodations are available on request for candidates taking part in all aspects of the selection process.
    $41k-69k yearly est. Auto-Apply 60d+ ago
  • Service Technician Supervisor

    Daiohs U

    Service manager job in East Providence, RI

    At First Choice Coffee Services, we're on a mission to fuel workplaces across the nation with unbeatable customer service and top-quality office coffee solutions. For nearly 50 years, we've proudly served businesses throughout the U.S., delivering premium coffee experiences right to their break rooms. We're currently seeking a Service Technician Supervisor to join our growing team! If you're energized by a fast-paced environment and have a passion for delivering great service, we'd love to hear from you. Why Join Us? Be part of a trusted, established company Enjoy a supportive, team-oriented work culture Take pride in helping businesses stay fueled and focused Bring your drive, reliability, and commitment to excellence-and let's brew success together! What you'll be doing - The Role: Perform scheduled and unscheduled service activities, including emergency service calls, preventive maintenance, installations, and equipment removals at customer locations. Understand the specifications, products, and service requirements for all accounts. Instruct customers on the proper use of equipment, respond to inquiries from customers about equipment, and communicate customer inquiries to appropriate First Choice staff. Complete all service calls and related paperwork in an accurate and timely manner. Turn in money, checks, receipts, and other documentation generated by customer service calls on a daily basis. Refurbish and repair coffee equipment for use at customer sites. Ensure that assigned service vehicle undergoes routine maintenance as needed, obey all traffic laws, and maintain a valid driver's license. Assume route driver duties during vacation, extended leave, or other absence of regular branch delivery drivers; perform other deliveries as needed. Maintain and clean the service area. Receive, organize, and maintain parts for equipment. Prepare records such as service orders, product disbursement sheets, monthly inventory, and parts inventory in accordance with First Choice policies and procedures. Maintain proper parts inventory for assigned service vehicle and inventory parts on a monthly basis. Perform detailed diagnostics, repairs, and testing of equipment brought back to the warehouse. Dissemble, clean, and rebuild benched machines. Test repaired equipment to ensure proper functionality. Perform other duties as assigned by First Choice management What's in it for me? - The Benefits Starting hourly rate of $23.00-$25.00 Monthly Bonus Opportunities 401(k) and company matching Medical, Dental and Vision Insurance Employee Assistance Program Flexible Spending Account Life insurance Paid vacation and sick time 9 paid holidays Requirements What you'll bring - The Person: High school diploma or equivalent Past Experience is a plus Valid Drivers License Daiohs USA is committed to providing all applicants and employees equal employment opportunities when it comes to hiring, job assignments, compensation, benefits, training, and all other work-related matters. Personnel decisions at Daiohs are made without considering someone's legally protected characteristics, such as their race, color, religion, gender, gender identity or expression, pregnancy, sexual orientation, marital status, age, national origin, ancestry, citizenship, physical or mental disability, genetic information or characteristics, diagnosis or history of cancer, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. #INDSTP Salary Description $23.00-$25.00
    $23-25 hourly 35d ago
  • Service Technician Supervisor

    Daiohs U.S.A., Inc.

    Service manager job in East Providence, RI

    Job DescriptionDescription: At First Choice Coffee Services, we're on a mission to fuel workplaces across the nation with unbeatable customer service and top-quality office coffee solutions. For nearly 50 years, we've proudly served businesses throughout the U.S., delivering premium coffee experiences right to their break rooms. We're currently seeking a Service Technician Supervisor to join our growing team! If you're energized by a fast-paced environment and have a passion for delivering great service, we'd love to hear from you. Why Join Us? Be part of a trusted, established company Enjoy a supportive, team-oriented work culture Take pride in helping businesses stay fueled and focused Bring your drive, reliability, and commitment to excellence-and let's brew success together! What you'll be doing - The Role: Perform scheduled and unscheduled service activities, including emergency service calls, preventive maintenance, installations, and equipment removals at customer locations. Understand the specifications, products, and service requirements for all accounts. Instruct customers on the proper use of equipment, respond to inquiries from customers about equipment, and communicate customer inquiries to appropriate First Choice staff. Complete all service calls and related paperwork in an accurate and timely manner. Turn in money, checks, receipts, and other documentation generated by customer service calls on a daily basis. Refurbish and repair coffee equipment for use at customer sites. Ensure that assigned service vehicle undergoes routine maintenance as needed, obey all traffic laws, and maintain a valid driver's license. Assume route driver duties during vacation, extended leave, or other absence of regular branch delivery drivers; perform other deliveries as needed. Maintain and clean the service area. Receive, organize, and maintain parts for equipment. Prepare records such as service orders, product disbursement sheets, monthly inventory, and parts inventory in accordance with First Choice policies and procedures. Maintain proper parts inventory for assigned service vehicle and inventory parts on a monthly basis. Perform detailed diagnostics, repairs, and testing of equipment brought back to the warehouse. Dissemble, clean, and rebuild benched machines. Test repaired equipment to ensure proper functionality. Perform other duties as assigned by First Choice management What's in it for me? - The Benefits Starting hourly rate of $23.00-$25.00 Monthly Bonus Opportunities 401(k) and company matching Medical, Dental and Vision Insurance Employee Assistance Program Flexible Spending Account Life insurance Paid vacation and sick time 9 paid holidays Requirements: What you'll bring - The Person: High school diploma or equivalent Past Experience is a plus Valid Drivers License Daiohs USA is committed to providing all applicants and employees equal employment opportunities when it comes to hiring, job assignments, compensation, benefits, training, and all other work-related matters. Personnel decisions at Daiohs are made without considering someone's legally protected characteristics, such as their race, color, religion, gender, gender identity or expression, pregnancy, sexual orientation, marital status, age, national origin, ancestry, citizenship, physical or mental disability, genetic information or characteristics, diagnosis or history of cancer, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. #INDSTP
    $23-25 hourly 4d ago
  • Sales Service Supervisor

    Nucor 4.7company rating

    Service manager job in Pawtucket, RI

    Job Details Division: Nucor Rebar Fabrication Northeast Other Available Locations: N/A Welcome to Nucor, where our unique culture sets us apart. Joining Nucor means becoming part of North America's largest steel and steel products manufacturer, offering unmatched career opportunities and stability. We are known for our innovative sustainability practices and are the continent's largest recycler. Our vibrant culture, built on personal connections and teamwork, empowers every team member with the freedom to innovate and contribute to our collective success. Experience a workplace where safety, efficiency, and meaningful personal connections define every day, enriching both our teammates and the communities we serve. Nucor supports its teammates with top-tier benefits like Medical, Dental, Vision, and Disability Insurance, 401K and Roth accounts, Profit sharing, Pay-for-performance bonuses, Paid parental leave, Tuition reimbursement, Stock program, Scholarships and more. Short Description The Sales Service Supervisor is responsible for leading all aspects of the detailing and internal project management operations at the facility. This includes managing in-house and third-party detailing services, supervising a team of detailers and project managers, aligning workload capacity with commercial forecasts, and ensuring a safe, productive, and quality-driven work environment. Basic Job Functions: Support execution of company profit goals and division operating metrics Collaborate with Sales and other departments to provide technical and “value-add” support to secure and retain profitable projects. Build and nurture relationships with key customers, builders, and contractors. Supervise and develop a professional team of detailers, project managers, and support staff through training, coaching, and performance management. Provide vision, planning, and mentorship for day-to-day operations. Coordinate recruiting, hiring, and onboarding of new detailing personnel. Manage internal team priorities in collaboration with the Sales Manager and Special Projects Coordinator. Assign and oversee detailing and project management workloads, ensuring timeliness, accuracy, and compliance with standards. Forecast backlog tons and timing; conduct capacity planning and staffing adjustments as needed. Manage inventory control, scheduling, and detailing throughput to align with customer demands. Oversee change order management, lump sum contracts, commercial review, and job tracking from award to completion. Ensure full documentation and root cause analysis of cost-of-quality issues (errors in fab, detailing, etc.). Evaluate and maximize freight efficiency and load optimization. Assess and adjust strategic focus based on project mix, timing, and divisional goals. Review and approve detailing vendor invoices and back-charge resolutions in coordination with Sales. Evaluate and manage commercial risk, including litigation, warranty programs, and complex project review. Lead Division quality initiatives and ensure adherence to CRSI standards and the Manual of Standard Practice. Serve as a key point of contact for audits, internal assessments, and continuous improvement initiatives. Recommend and implement detailing technology or process enhancements. Coordinate with peers to raise collective performance across departments. Best-mark with other Nucor divisions to improve competitiveness and customer preference. Provide consultation to other Nucor Rebar Fabrication locations when needed. Other duties as assigned by Supervisor. Safety is the most important part of all jobs within Nucor; therefore, candidates must be able to demonstrate the ability to initiate, lead, and uphold safety policies, practices, procedures, and housekeeping standards at all times. Minimum Requirements: Legally authorized to work in the United States without company sponsorship. Minimum of 3 years of direct experience in the metal building or rebar fabrication industry. Vocational certificate in CAD design/drafting or equivalent experience. Written recommendation from current Manager (approved by current GM), indicating readiness for this role. Demonstrated experience leading a team. Willing and able to travel, sometimes on short notice. Preferences: Two-year technical degree from an accredited institution. Experience with Rebar CAD or other detailing software. Strong commercial and contract management background, including lump sum project oversight. Special Demands Willingness to work beyond standard business hours as needed. Occasional travel with overnight stays. Must maintain confidentiality regarding personnel, customer, and management matters. Physical Demands Typical office environment: walking, sitting, standing, bending. Use of computers, tools, and electronic equipment. Ability to lift and handle computer-related hardware. Visual focus for close work; moderate noise environment. Nucor is an Equal Opportunity/Affirmative Action Employer - M/F/Disabled/Vets - and a drug - free workplace
    $78k-106k yearly est. 54d ago
  • Youth Service Director

    The Dream Program 2.9company rating

    Service manager job in Kingston, RI

    The Rhode Island Youth Service Director is the driving force behind DREAMs mission in the region, serving initially as the sole staff member on the ground while remaining deeply connected to the broader DREAM team. They will lead a passionate network of volunteers and partners dedicated to closing the opportunity gap through mentoring and transformative out-of-school experiences, and grow their staff team over time. The Director will play a central role in launching and growing the organization in the region. This position requires a visionary leader who can balance strategic planning, program development, staff supervision, fundraising, and on-the-ground implementation to achieve the organizations ambitious goals. This is a highly collaborative role with substantial support from multiple leaders and departments across the organization. Ongoing collaboration and teamwork across all elements of this role is core to the expectations, as is a close working relationship with other senior leaders and program staff who will help to ensure program quality and sustainability. Over the first two years, this role will work to launch two program sites, achieve operational sustainability, and build out key systems, resources and partnerships. If youre a bold leader ready to make a lasting difference, this is your opportunity to drive meaningful change. *The DREAM Program is committed to fostering a welcoming and inclusive environment where all staff, volunteers, youth and families have the opportunity to thrive. We believe in continuous learning and growth, and we encourage members to engage with curiosity, openness, and a commitment to making a meaningful impact. Our mission is to close the Opportunity Gap by providing mentorship and enriching experiences that support youth from a wide range of backgrounds. We seek teammates who bring unique and varied perspectives, experiences, and skills. DREAM values individuals who are dedicated to creating an environment where everyone feels seen, supported, and empowered. Overview of Responsibilities of the Senior Youth Service Director: Expand DREAMs Reach As the Youth Service Director, you will drive the expansion of DREAMs programs, launching and growing sites. This includes cultivating strong partnerships with housing organizations, establishing DREAM as a key volunteer opportunity on local college campuses, and connecting with families in partner housing communities to enroll youth. Deliver Excellent Programming You will ensure the consistent implementation of DREAMs Village Mentoring Model and Elements of Effective Practice in Mentoring across all sites. Additionally, you will collaborate on and lead the strategic onboarding of volunteers, AmeriCorps members, DREAM families, and other regional stakeholders. You will also oversee the execution of Summer Enrichment Programs at each site within your region, including designing and implementing summer member orientation, ensuring safety and supervision, and leading a regional focus on literacy. You will manage the logistics that keep DREAMs programs running smoothly, including enrollment compliance for mentees and mentors through DREAMs data management and background-checking systems. You will oversee regional budgeting, fund allocation, and financial management to ensure sustainable growth. Additionally, you will be responsible for seasonal hiring to ensure that both academic-year and summer programs are fully staffed and well-supported. Provide Supervision and Leadership You will lead a dynamic and growing team, to coordinate local programming, mentor volunteers, and oversee AmeriCorps members. You will provide regular team and one-on-one support while maintaining strong relationships with program sites through consistent visits and partnership management. As part of the All-DREAM Program Leadership team, you will collaborate with leaders across the Northeast in regular virtual meetings. Additionally, you will assess and adapt the regions strategic plan and goals to align with available resources and evolving community needs. Preferred qualifications/experience: 3+ years of experience in managing a group of employees, service members and/or volunteers. Demonstrated practice or education serving and supervising individuals who have a variety of lived experiences in a manner that is respectful and aware of how those experiences impact who they are as individuals and as a community. Experience supervising and leading a strategic visioning and execution process. Demonstrated skills in communication and facilitation with and among teams. Experience supervising and maintaining an organizational property, office, and/or program space. Computer proficiency: comfort with Microsoft Office apps, Google's GSuite and email communication; database experience; accounting software experience. Familiarity with AmeriCorps grant requirements and mentoring program requirements as expressed by CNCS and state and local regulations, respectively. Demonstrated ability to manage time and set priorities while giving consideration to staff, the organization, and the self. Creativity, energy, and an entrepreneurial spirit. A contagious energy for DREAMs work. Comfortable working in an outdoor environment in all seasons. Type of work/expected commitment: This is a full time, salaried, overtime exempt position. The position will average 35-45 hours per week with regular evenings and occasional weekend events over the course of the year. Participation and leadership at regular multi-day retreats is required (typically one each quarter). Compensation: Total compensation value: upwards of $70,000 which includes: Salary range commensurate on experience ($56,023-64,011), overtime exempt. Group Medical Insurance for the employee paid at 100% of cost the plan (no probationary period - plan is based on our current group offering in Vermont - a bronze plan level) five weeks (25 work days) paid time off (PTO) inclusive of vacation, sick and personal days; eight (8) paid holidays (including six (6) single days, a winter break from December 24-January 1 and a November break); free access to Employee Assistance Program and its corresponding benefits; free access to Amazon Prime buying and streaming services; paid membership in position-specific professional organization; access to professional development opportunities; DREAM gear/uniforms; access to 3% employer match retirement plan, and expanded health benefits (dental and vision) with employee contribution. Work environment: This position operates in multiple spaces. The spaces included will often be an indoor environment, in both shared and remote workspaces. You will often travel to other regions, be present on-site with children, families, and volunteers, within the housing communities we serve, or on campus at the colleges we are partnered with. This role routinely uses computers, phones, and a variety of other softwares (design, databases, organization) for communications, systems, and program accountability. Physical demands: The physical demands described here are representative of those that must be met by an employee/member to successfully perform the essential functions of this job: This position requires comfort working in outdoor environments, regardless of the weather. This position can be active and frequently requires standing, walking, and bending. While performing the duties of this job, the employee/member is regularly required to communicate with individuals who talk and hear. The employee/member may occasionally lift and/or move items over 50 pounds. While performing the duties of this job, the employee/member is regularly required to observe and comprehend using vision abilities that include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. Travel: Travel includes local travel during the work hours described. Out-of-the-area and overnight travel may be occasionally expected. AAP/EEO Statement: The DREAM Program is an equal opportunity employer and an incorporated 501(c)3 charitable organization. The DREAM Program prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. At will employment: The DREAM Program is an at will employer. Employment with The DREAM Program is voluntary and is subject to termination by you or The DREAM Program at will, with or without cause, and with or without notice, at any time. The policy of employment-at-will may not be modified by any officer or employee.
    $56k-64k yearly 15d ago

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