Service manager jobs in Schenectady, NY

Production/Operations Manager - Industrial Manufacturing Clifton Park, NY - Full Relocation Package Available $90,000 - $120,000 + 15% Annual Bonus + Leadership Growth Path + New Industry Training + 401k Match + Excellent Benefits Package Are you a Production or Operations Manager with experience in high-volume or industrial manufacturing, looking to join a rapidly growing organization that offers outstanding career progression and the opportunity to shape the future of their plant? On offer is a fantastic opportunity to put your stamp on a fast-expanding manufacturer, where you'll lead daily plant operations, drive a culture of continuous improvement, and play a key role in strategic initiatives that improve the production department. This company is a recognized leader in their industry, experiencing strong growth and investing heavily in people, technology, and operational excellence. They promote from within, offer a structured progression plan, and provide ongoing Six Sigma, Lean, and leadership development training to support long-term career advancement. In this role, you will directly support the Director of Operations, overseeing production supervisors, planners, and hourly teams. You will drive KPI performance, partner cross-functionally across engineering, purchasing, planning, and EHS, and contribute to major operational improvement projects on site. This position would suit a Production/Operations Manager from a high-volume, mechanical, or industrial manufacturing background, looking to join a long standing company offering career progression and excellent work life balance. The Role: Lead production supervisors and planners - oversee day-to-day production operations. Reduce scrap and rework through data-driven root cause analysis and continuous improvement initiatives. Utilize KPIs to track performance, identify bottlenecks, and drive process improvements. Cross-functional collaboration with Engineering, Sales, Planning, Purchasing, and Maintenance. Monday - Friday 1 shifts - No weekend work! The Person: Production Manager or Operations Manager with experience in a fast-paced manufacturing environment. Plastics processing experience (injection molding, extrusion, thermoforming, etc.) is ideal but not essential Strong background in Lean, Six Sigma, 5S, continuous improvement is beneficial Strong analytical ability with KPI-driven decision-making. Key Words: Plastics, Injection Molding, Manufacturing, Production, Operations, Lean Manufacturing, Six Sigma, 5S, Continuous Improvement, KPIs, Root Cause, RCA, Safety, Quality, Industrial Engineering, CNC, Process Engineering, Mechanical, Industrial, Kaizan, Production Manager, Plant Operations, Supervisors, Waterford, Troy, Albany, Schenectady, Saratoga Springs.

Aramark Healthcare+ is seeking candidates for a Career Center Manager at Albany Medical Center, located in Albany, NY who is ready to lead passionate teammates and make an impact. As a Career Center Manager, you'll be responsible for training all facilities (Environmental Services and Patient Services Associates) employees at your location to ensure that Aramark processes are learned, practiced, and welcomed by clients and customers. You'll also oversee training and safety programs for multiple departments, in addition to leading cultural workforce development for all salaried and hourly employees. Additionally, this position will manage the full cycle recruiting for Aramark hourly positions in Food Service and Environmental Services departments. COMPENSATION: The salary rate for this position is $90,000.00 to $100,000.00. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark?s good faith and reasonable estimate of the compensation for this position as of the time of posting. BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here: Aramark Careers - Benefits & Compensation There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including, but not limited to, the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and the San Francisco Fair Chance Ordinance to the extent that those laws apply to the opportunity. Job Responsibilities Training Responsibilities: Develops content, curriculum and facilitates training classes for Environmental Services Department and Patient Services Associate's including group classes, one to one training and spot training. Updates Policies and Procedures for cleaning and in-services staff. Monitors effectiveness of departmental training by rounding on employees and making operational observations.? Responsible and accountable for ensuring the management team's continuing education stays up to date. Facilities safety training for staff ensures compliance with client and Aramark safety programs, serves as point of contact for safety related claims and issues.? Maintains friendly, efficient, positive customer service attitude toward customers, clients, and co-workers. Provides effective feedback to both employee and the management team. Demonstrates professionalism and courtesy when answering/responding to all calls and requests. Ensures employees comply with JCAHO, OSHA, Aramark, hospital, and infection control. Provides employees with checklists, guidebooks, or other training material to ensure proper procedures and processes are followed. Assists in enhancing productivity and efficient operations of the department. Demonstrates commitment to professional growth and competence by adherence to policies. Recruitment Responsibilities: Manage full-cycle recruiting for hourly Food Service and Environmental Services roles, from strategy, attracting talent to onboarding and facilitating orientation. Evaluate external candidates using various sourcing methods and recruiting techniques. Monitor applicant flow and requisition activity in the ATS (SAP SuccessFactors), identifying opportunities for recruitment marketing strategies (e.g., programmatic ads, sponsored jobs, job description optimization, community outreach). Conduct weekly calls with hiring managers and HRM to review pipeline activity, assess requisition health, and influence action. Lead talent community engagement efforts, maintaining communication with both active and passive candidates to build awareness and promote the employer brand. Supports hiring events and attends job fairs. Maintain integrity of data in recruiting database and produce ad hoc recruiting reports as necessary. Handles payroll and benefits questions/issues. At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. Qualifications Ideal candidates will possess a Bachelor's degree, plus a minimum of 2 years of management and training experience dealing with an hourly and salaried population.? ? Healthcare experience AND/OR contract management experience preferred. ? Environmental Services and/or Facilities background is preferred. ? Technical Safety Knowledge required.? ? A strong understanding of LEAN principles and practices is highly preferred.? ? Organizational Development background preferred.? ? Strong customer orientations is required for success in this position. ? Will be skilled in directing and motivating the staff; have knowledge of infection control techniques. ? Provide effective oral and written communication skills, having the ability to work well with others at all levels. ? Must have detailed organization and prioritizing skills with the ability to train; teach, demonstrate and follow-up on all assignments, when necessary. ? Able to define problems, collect data, establish facts, and draw valid conclusions. ? Can interpret and follow technical instructions and complete assignments timely, showing a sense of urgency. ? Talent Acquisition/recruitment or experience hiring for hourly positions is ideal. Education About Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook , Instagram and Twitter .

MANGO is a multinational fashion company that designs, manufactures and markets clothing and accessories. At MANGO, we inspire and unite through our passion for style and culture. We are in 118 countries and our online presence extends to more than 85 countries. Our team is made up of people of 112 nationalities. In our team, we are proactive and dynamic, with communication skills and we are always open to new challenges. We are a young and multicultural team, we love the good vibes we have and we work together to achieve results. We are informed of trends and current events in the retail world. Job Details: We are currently recruiting for a Store Manager to join our team at one of our MANGO locations in Long Island, New York. Reporting to the District Manager you will be responsible for the general running of your store. You will ensure that sales targets are exceeded, customer service is at its highest level and the store image is impeccable. You will be responsible for leading and motivating your team and maintaining an atmosphere that is always active and pleasant. Key Responsibilities: To ensure an excellent level of customer service is provided in the store To plan, apply and monitor the required measures in order to reach and exceed sales targets To analyze and review management indicators and costs in order to improve them To ensure and collaborate in the implementation of merchandising standards and optimize selling space in order to obtain maximum profitability To be familiar with the collection, and control and manage the stock to maximize sales To act as a role model and promote effective communication within the team To recruit, train and ensure the seamless integration of the new employees To lead and motivate the team, ensuring the development of staff potential To plan, organize, prioritize and distribute tasks, optimizing resources and minimizing costs To ensure the optimal management of personnel administration duties We are looking for an individual with relevant experience in managing a dynamic store within the fashion retail industry. You should be self-motivated, inspire your team to work well as a team leading by example and deliver outstanding results. You should have a proven ability to maximize profitability. Sales-oriented, organized and tenacious, you are a problem solver, able to work well under pressure and adapt to changes. If you like sharing responsibility, developing both professionally and personally, and want to grow in a dynamic fashion retail company in full expansion, then this is your opportunity! Apply now and start a long and successful career within MANGO. Join our team! Help us to reach our goal: to be present in every city in the world. What makes us special? As a member of the Mango team, you'll get a 40% discount on all our lines, so that you'll always be wearing the latest! Insurance Benefit: You only pay a % of the value! Pet Insurance - Partnering with MetLife, covering up to 90% of veterinary expenses. 401(K) Pension Plan Holidays + Wellness Days Vacation Days Commuter Benefits Bonus and/or Commission paid monthly At Mango, we invest in your personal and professional development. Access a wide range of training courses, personalized mentoring, continuous development programs and internal promotion opportunities that will drive you toward success. Think big! Mango offers you international opportunities in over 120 markets for you to broaden your horizons and grow with us globally. The pay for this position at commencement of employment is expected to start at $70,000 annually ; however, base pay offered may vary depending on multiple individualized factors, including location, job-related knowledge, skills, and experience. The Company reserves the right to modify this pay at any time. You got it? We like you!

About Us: NYSTEC is a nonprofit technology consulting company, advising agencies, organizations, institutions, and businesses since 1996. We're independent and vendor-neutral, so we have our clients' best interests at heart. At NYSTEC, we know that we succeed when individuals and teams flourish personally and professionally, so our benefits and perks support that mindset. About the Role: * NYSTEC's service desk manager is accountable for delivering a world-class IT support experience for the organization's employees and consultants. This role owns the daily operation, performance, and continual improvement of the service desk - driving speed, quality, and transparency across incidents, requests, and end-user services. This role combines hands-on technical depth with disciplined service management and a passion for customer experience. * This position is primarily on-site in Albany, with an expected regular presence in our Rome office to support staff and maintain a close connection with the team. While on-site engagement is central to the role's success, NYSTEC maintains a professional and flexible work culture that values balance, trust, and accountability. Key Responsibilities * Oversee the day-to-day operations of NYSTEC's service desk. * Direct and supervise the IT service desk team, including work assignments, scheduling, professional development, performance management, and all aspects of the employee life cycle. * Establish appropriate service level agreements and actively monitor service request activities to ensure that all requests are recorded, prioritized, and resolved within established expectations. * Review service desk policies and practices and proactively refine with a mindset of continuous improvement, ensuring team compliance. * Manage and coordinate technology-related incidents on behalf of the service desk. * Supervise the monitoring of service uptime, maintenance windows, and scheduled service outages. * Oversee and coordinate incident response and root cause analyses for any technology outages/emergency activities affecting NYSTEC. * Supervise and coordinate the change management process on behalf of IT, ensuring that all impacts from planned projects, maintenance, and other IT activities have been thoroughly reviewed, scheduled, and communicated to all stakeholders. * Use data and dashboards to measure performance, identify trends, and drive continuous improvement. * Align the service desk with NYSTEC's service catalog and standard change framework. * Manage onboarding and offboarding, endpoint readiness, and collaboration tool support (Microsoft 365 [M365], Microsoft Teams, Microsoft Intune, Windows Hello, etc.). * Deliver an exceptional experience in every interaction, including clear communication, proactive follow up, and empathy for the end user. * Champion automation, knowledge base expansion, and self-service capabilities. * Partner with Facilities to maintain reliable technology and workplace infrastructure that supports hybrid work. About you: Required Qualifications * Excellent communication, coaching, and stakeholder-management skills. * Bias for action, structure, and continuous improvement. * Proven success leading a service desk or IT support team in a metrics-driven environment. * Strong familiarity with information technology service management (ITSM) platforms (Freshservice, ServiceNow, or similar). * Demonstrated experience with Microsoft 365, Microsoft Entra ID (formerly Azure AD), Intune, and modern endpoint management. * Possesses strong computer skills, including experience using Microsoft applications (e.g., Project, PowerPoint, Word, Excel, Outlook, Visio, SharePoint) Preferred/Desired Qualifications * Information Technology Infrastructure Library (ITIL) certification preferred. Education and Experience * A bachelor's degree in information technology, computer science, or a related field (preferred) and seven years of relevant experience, with at least three years in a leadership role. * An equivalent combination of education, training, and professional experience will be considered. The target base salary for this position is $97,172 - $126,323 per year. When determining compensation, we analyze and carefully consider several factors, including skill set, experience, location, and job-related qualifications. It is NYSTEC's policy to provide equal employment opportunity (EEO) to all individuals, regardless of actual or perceived race, color, creed, religion, sex, or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), age, national origin, ancestry, citizenship status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, military service and veteran status, sexual orientation, marital status, or any other characteristic protected by local, state, or federal laws and ordinances. NYSTEC is strongly committed to this policy and believes in the concept and spirit of the law. Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please contact ********************** if you require a reasonable accommodation to apply for or to perform this job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future. Learn more about NYSTEC by visiting ***************

Job DescriptionDescription: The Customer Service Manager leads the end-to-end customer experience from order entry to post-sale support. This role builds a high-performing, data-driven customer service function that delivers fast, accurate, and friendly service across channels (phone, email, portal). Optimize processes, systems, and policies to improve NPS, reduce complaints, boost on-time delivery, and speed response times while partnering with Sales, Operations, and Finance to remove friction. Job Duties: Lead, coach, and develop the Customer Service team (workflows, schedules, 1:1s, QA, coaching plans). Establish service standards for response, resolution, and escalation; ensure consistent, branded communication. Focus on voice-of-customer (VOC) by capturing feedback, analyze themes, drive corrective actions and close the loop with customers. Oversee order entry, changes, and status updates; coordinate with Operations to ensure on-time, in-full (OTIF) delivery. Manage escalations (expedites, damage/shortage, pricing discrepancies); coordinate returns and warranty support with Operations and Quality. Partner with Logistics to proactively communicate ETAs, delays, and recovery plans. Map the customer journey and remove friction via process redesign and clear policies (credit holds, cut-off times, returns, warranties). Build and maintain a searchable knowledge base (playbooks/FAQs) for internal use and self-service content for customers. Administer day-to-day use of CRM and related tools; ensure data quality and standard work. Maintain dashboards on open orders and customer complaints. Partner with leadership to shape sales strategy from market and customer feedback, then review KPIs to find trends and report them in clear dashboards to drive better performance. Collaborate with Sales on customer onboarding, pricing/program clarity, and proactive communications. Support Marketing on customer notices (launches, changes, recalls) and craft service messaging for campaigns. Perform other customer-experience duties as assigned. Requirements: Experience and Required Skills: Bachelor's degree in Business, Communications, or related field (or equivalent experience). 5+ years in Customer Service/Customer Experience leadership (B2B preferred); plumbing/HVAC/manufacturing environment a plus. Proficiency in data analysis with a strong skillset in Excel, data analytics, visualization, and reporting. Excellent written and verbal communication skills, along with adeptness in building presentations. Strategic thinker capable of translating technical requirements/issues into a business context and vice versa. Detail-oriented with a focus on data accuracy and strong project management skills. CRM experience required; familiarity with MS Dynamics preferred. Ability to lead and motivate a customer service team. Effective interpersonal skills to collaborate with internal and external stakeholders. Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Prolonged periods of sitting at a desk and working on a computer. Occasionally lift and or move up to 25 lbs. Requires sufficient hand, arm, and finger dexterity to operate a computer keyboard or other office equipment. Requires speaking and hearing ability sufficient to communicate in person or over the phone. Specific vision abilities required for this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust and focus. Frequently sitting, standing, walking, keyboarding Required to wear Safety Glasses & Steel/Composite toe shoes while in Warehouse or Manufacturing Areas

GlossGenius is building an ecosystem enabling entrepreneurs to succeed. We empower small business owners to focus on being creators, not admins, by offering a range of business management tools including booking and scheduling, marketing, analytics, payment processing and much more. Over 100,000 small business owners have chosen to rely on GlossGenius every day to run their entire set of business operations. Joining its powerful, intuitive platform with its vibrant, distinguished brand, GlossGenius is the ideal combination of a fintech, SMB software, and consumer company all in one. About the Role As a Senior Strategy & Operations Manager, Customer Strategy, you will play a critical role in supporting and driving our strategic shift towards serving new customer segments. You will be responsible for helping to understand and accelerate our short and long-term customer growth by analyzing target segments, identifying requirements to win new customers, and ensuring operational execution supports our goals. You will collaborate cross-functionally to align on customer strategy, ensure our GTM efforts are coordinated to deliver on our goals, and ensure a seamless journey for our evolving customer base. You will report to the Chief Revenue Officer. We default to being in-office 3-4 days per week with required attendance on Tuesdays and Thursdays. What You'll Do Contribute to the development and execution of the roadmap and long-term vision for acquiring and retaining new customer segments Conduct quantitative and qualitative analysis to understand target verticals, customer segments, competitive landscape, and key requirements for winning and serving new customer profiles Collaborate with cross-functional teams including Sales, Marketing, Product and CX to identify operational needs and ensure execution processes are aligned to support strategic customer acquisition and retention goals Analyze the economics, value, and opportunity costs of customer-centric initiatives, providing insights and recommendations on their impact to growth, revenue, and broader business goals Support the design and execution of tests and experiments related to customer acquisition, onboarding, and engagement to prove market fit and accelerate growth in new customer segments What We're Looking For 5-8+ years of relevant experience in operations, strategy, business analysis, or strategic finance, preferably in a rapidly changing startup environment Strong skills in synthesizing data and translating insights into clear, actionable customer strategies; comfort with analytical tools and modeling, and an ability to investigate root causes A resourceful and scrappy operator excited to contribute to scaling new customer segments from the ground up, adept at creating clarity in ambiguous problem spaces with minimal oversight Proven ability to work closely with and influence without direct authority across diverse cross-functional teams (e.g., Product, Sales, Marketing, Finance), building strong relationships to achieve shared customer goals Benefits & Perks Flexible PTO Competitive health & dental insurance options, with premiums partially or fully covered by GG Fertility and adoption benefits via Carrot Generous, fully-paid parental leave policy 401k benefit - employees are eligible to contribute starting day 1 of employment Professional Development - employees receive a yearly stipend for approved learning and educational-related expenses Pre-tax commuter benefits Dependent Care FSA Home office support Team Bonding opportunities - as a distributed team, being able to build meaningful bonds both virtually and in person is incredibly important to us! We are constantly evaluating how we accomplish this and currently, teams are given opportunities to gather in person throughout the year The starting base salary for this role in New York, California, and Washington is between $170,000-$210,000 + target equity + benefits. The base salary offered is dependent upon many factors including skills, experience, location, and education. The base pay range is subject to change and may be modified in the future. Additionally, this role is currently eligible to participate in GlossGenius's equity plan as well as a range of health & wellbeing, retirement savings, and other benefits within our total rewards offering. At GlossGenius, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. We believe this benefits not only our employees but our product, customers, and community as well. GlossGenius is proud to be an Equal Opportunity and Affirmative Action Employer. Personal Information: Notice at Collection for Employees and Applicants Agency Submissions If a resume or applicant is submitted to GlossGenius by a third party without a signed search agreement in place, it will become the property of GlossGenius and no fee will be paid, irrespective of whether the candidate is hired.

When you join the team at Unum, you become part of an organization committed to helping you thrive. Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life's moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide: + Award-winning culture + Inclusion and diversity as a priority + Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability + Generous PTO (including paid time to volunteer!) + Up to 9.5% 401(k) employer contribution + Mental health support + Career advancement opportunities + Student loan repayment options + Tuition reimbursement + Flexible work environments **_*All the benefits listed above are subject to the terms of their individual Plans_** **.** And that's just the beginning... With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you're directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today! **General Summary:** General Summary This National Broker Manager is responsible for leading a team of Regional Broker Managers to drive the growth of broker influenced sales in assigned regions. The individual and their team will partner closely with the regional and territory sales leadership and Colonial Life's agency distribution teams to increase overall broker influenced sales in the region through engagement with targeted broker relationships, increasing effectiveness of independent sales agents, and development of sales marketing strategies. They will also develop strategic plans and cultivate engagement with select national brokerage organizations to deepen partnerships and drive additional sales growth. This role will also aid the Colonial Life leadership team in the ongoing development of Colonial Life's broker distribution growth strategy. **Principal Duties and Responsibilities** + Increase profitable broker influenced sales growth in partnership with the Colonial Life sales organization and home office business partners in both the commercial and public sector markets. Increase the number of new broker influenced accounts in the region. + Lead Regional Broker Managers (RBMs) for the assigned region. Train and develop RBMs in to highly effective sales professionals. Accountability for frequent, consistent communication to VPS and TSM business partners regarding the effectiveness of RBM in territory activity and alignment to local market needs. + Increase the depth and breadth of broker relationships within the region including driving production from new brokers and increased sales activity with existing broker relationships + Personally engage with regional and national practice leaders of select national broker partner organizations. Ensure appropriate distribution alignment between Colonial Life's field organization and national broker partner offices. + Create and execute business plans that align with goals of the Regional Vice Presidents of Sales, Territory Sales Managers and the company. Adhere to company's expectation regarding budget and expense management + Utilize Colonial Life's overall Value proposition to educate brokers on our expertise in the public sector, commercial, brokerage, and large case markets. Act as a strategic business partner in presentations for potential and existing customers + Train and develop the Colonial Life sales hierarchy in the areas of Brokerage, Public Sector and the Colonial Life value proposition. + Cultivate strong working relationships with internal and external partners + Evaluate potential MAP, Worksite Specialist, Finance Rep, and HO visit requests within assigned region. Work with VPS, Territory Sales Manager and AVP of Broker Market Development to approve or decline requests. + Manage and participate in broker meetings, forums, and lunch & learns within assigned region. Create visibility in the market by participating in events, conferences and tradeshows focused on the insurance industry with specific emphasis on the brokerage, national broker and public sector market segments. + Engage with the Colonial Life senior leadership team to support the development of Colonial Life's broker market growth strategy. + May perform other duties as assigned **Job Specifications** + Bachelor's degree or equivalent experience + 8 + years of broker sales/marketing experience + Strong ability to effectively communicate, influence, and persuade. + Strong problem solving, planning, and strategic thinking. + Broad room presence including professionalism and strong presentation skills + Strong organizational leadership skills and a proven track record of effectively leading others. + Excellent interpersonal and collaboration skills + Ability to travel 65% to 75% of the time \#LI-PO1 ~IN1 Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide. Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status. Fully and partially leveraged roles are paid pursuant to a uniformly applied sales compensation plan. For partially leveraged roles, a starting salary or salary range will be listed in the above . If salary information is not listed in the job description above, compensation is based solely on commissions. Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans. Company: Colonial Life

Job Description Atlantic Testing Laboratories (ATL) is a full-service engineering support firm with over 55 years of service, operating from 11 offices throughout New York State. Our commitment to employee satisfaction and client service results in a culture of opportunity and inclusion. ATL is seeking an experienced Pavement Services Manager to lead our pavement testing operations. In this role, you will collaborate with Operations and Area Managers to plan, coordinate, and supervise pavement testing projects while ensuring work is completed safely, efficiently, and in full compliance with quality standards, specifications, and schedules. This position offers the opportunity to contribute to a variety of quality initiatives across a diverse company - providing a challenging, dynamic, and rewarding career path in quality management. Location: This position may be based out of any of ATL's 11 office locations Pavement Services Manager Perks & Benefits: Competitive pay with opportunity for growth Work directly with both technical and management staff Competitive Health Insurance with multiple plan options Paid Vacation/Sick/Personal/Holidays 401(k) Retirement Savings Plan with company match Potential for Profit Sharing Pavement Services Manager Qualifications: Five years' experience in Hot Mix Asphalt (HMA) Quality Control/Assurance; relevant education may be substituted for experience Demonstrated experience in a leadership role with strong people and resource management skills Strong written and verbal communication skills Ability to effectively multitask in a fast-paced, dynamic work environment Attention to detail and strong organizational skills Positive attitude with the ability to work both independently and in a team environment Pavement Services Manager Responsibilities: Provide technical supervision for laboratory and field personnel, ensuring all testing activities are performed accurately and on schedule Manage technical services to meet federal, state (e.g., DOT), and client specifications Provide technical guidance on pavement projects to troubleshoot quality control issues Compile and distribute comprehensive reports of test data and manage record-keeping Oversee the maintenance and calibration of equipment to meet accreditation standards and ensure reliable operation Ensure all testing procedures adhere to safety regulations, including the proper use of personal protective equipment (PPE) Coordinate workload, staffing levels, and utilization within the service area Assist Divisional management with maintaining properly trained, certified, and/or licensed staff to provide professional and timely services Perform project site visits, safety audits, and staff training evaluations Provide oversite for preparation of SOQs and proposals and collaborate on strategic pricing within service area Participate in professional and trade organizations and related events to promote pavement testing services Support Operations Managers in development of staffing and certification plans to support Divisional budgets ATL is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sex, sexual orientation, gender identity, genetic characteristics, disability, military status, protected veteran status, and any other basis protected by applicable local, state, or federal law or Executive Orders.

About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role Summary The Service Operations Manager requires an experienced professional with high levels of energy and initiative, deep understanding of service processes, go-getter attitude, great leadership skills, and cross-team collaboration. To be successful in this role, you must have a customer-first approach, thrive in ambiguous and unexpected environments, tackling all challenges with a creative and flexible mindset. Responsibilities Provide the world's best of the best in customer service rivaling any industry Accountable for effectively managing a P&L, Work in Progress (WIP) and customer experience measured by a Net Promoter Score (NPS) Lead and manage all local operations on the ground with a servant-leadership, hands-on mindset Ensure that programs and processes are developed, assessed, communicated, and administered in compliance with Rivian's objectives Manage and be accountable for high value inventory reconciliation Collaborate with Service Operations, Sales, Retail, and Delivery & Field Operations teams Work in partnership with cross-functional teams regularly on implementing and continuously improving field service operations Prioritize, plan, and coordinate logistics and meetings with internal teams and external parties Build a strong customer-centric team of Mobile/Service Technicians, Service Advisors, and Parts Advisors Lead and take ownership of management responsibility relating to hiring, performance management, and overall employee development planning Build a Rivian culture that is inclusive, and maintain high levels of team morale Responsible for ensuring the establishment of safe service business practices and processes Follow and promote Rivian's high standards of safety, cleanliness, and organization Develop and maintain a process to track and report on KPI's at the Service Centers This role may require regular interaction with customers and their families, 3rd party affiliates, and suppliers within Rivian facilities, on mobile service routes, or at community outreach events. Qualifications Bachelor's degree or equivalent work experience Ability to have a direct impact on scalability in a complex organization Effectively manage remote service teams and a driver of people performance Excellent verbal and written and communication skills Outstanding planning and organizational skills with a focus in operational excellence Detail-oriented with strong analytical and interpersonal skills Demonstrated high-level administrative experience, including advanced computer skills (Microsoft office) Ability to perform duties with a high level of professionalism, flexibility, discretion, judgment, diplomacy, and tact Proven ability to effectively handle and adapt to multiple priorities, organize workload, and meet deadlines Knowledge of automotive equipment and servicing methods Must possess a valid driver's license and clean driving record Automotive Technical skills preferred Able and flexible to travel as needed Automotive repair knowledge preferred Experience working in start-up environments preferred Experience in leading automotive or high-tech team-orientated, fast-paced work environment Understanding of problem-solving methods such as SWOT Analysis, Lean implementations, Six Sigma operational and Visual Management standards preferred Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs). Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners Strong understanding of written and spoken English Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics Pay Disclosure Salary Range/Hourly Rate for New York Based Applicants: $121,800 - $161,450 per hour (actual compensation will be determined based on experience, location, and other factors permitted by law). Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time and part-time employees, their spouse or domestic partner, and children up to age 26. Full Time Employee coverage is effective on the first day of employment. Part-Time employee coverage is effective the first of the month following 90 days of employment. Equal Opportunity Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com. Candidate Data Privacy Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes ("Candidate Personal Data"). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian's service providers, including providers of background checks, staffing services, and cloud services. Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. Please note that we are currently not accepting applications from third party application services. Bachelor's degree or equivalent work experience Ability to have a direct impact on scalability in a complex organization Effectively manage remote service teams and a driver of people performance Excellent verbal and written and communication skills Outstanding planning and organizational skills with a focus in operational excellence Detail-oriented with strong analytical and interpersonal skills Demonstrated high-level administrative experience, including advanced computer skills (Microsoft office) Ability to perform duties with a high level of professionalism, flexibility, discretion, judgment, diplomacy, and tact Proven ability to effectively handle and adapt to multiple priorities, organize workload, and meet deadlines Knowledge of automotive equipment and servicing methods Must possess a valid driver's license and clean driving record Automotive Technical skills preferred Able and flexible to travel as needed Automotive repair knowledge preferred Experience working in start-up environments preferred Experience in leading automotive or high-tech team-orientated, fast-paced work environment Understanding of problem-solving methods such as SWOT Analysis, Lean implementations, Six Sigma operational and Visual Management standards preferred Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs). Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners Strong understanding of written and spoken English Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics Provide the world's best of the best in customer service rivaling any industry Accountable for effectively managing a P&L, Work in Progress (WIP) and customer experience measured by a Net Promoter Score (NPS) Lead and manage all local operations on the ground with a servant-leadership, hands-on mindset Ensure that programs and processes are developed, assessed, communicated, and administered in compliance with Rivian's objectives Manage and be accountable for high value inventory reconciliation Collaborate with Service Operations, Sales, Retail, and Delivery & Field Operations teams Work in partnership with cross-functional teams regularly on implementing and continuously improving field service operations Prioritize, plan, and coordinate logistics and meetings with internal teams and external parties Build a strong customer-centric team of Mobile/Service Technicians, Service Advisors, and Parts Advisors Lead and take ownership of management responsibility relating to hiring, performance management, and overall employee development planning Build a Rivian culture that is inclusive, and maintain high levels of team morale Responsible for ensuring the establishment of safe service business practices and processes Follow and promote Rivian's high standards of safety, cleanliness, and organization Develop and maintain a process to track and report on KPI's at the Service Centers This role may require regular interaction with customers and their families, 3rd party affiliates, and suppliers within Rivian facilities, on mobile service routes, or at community outreach events.

Please note that the salary range shown above is a general guideline only. Salary differentials are based on multiple factors including (but not limited to), geographic location, education/training, years of relevant experience/seniority, merit, qualifications, as well as market and business considerations. Mohawk Global considers all of these variables when extending an offer of employment. Who We Are: Mohawk Global is a 300+ person team of logistics and trade specialists dedicated to fulfilling the supply chain needs of our customers with a strong emphasis on customs brokerage, domestic and international transportation, trade compliance, education, and consulting. Our business practices are driven and exhibited daily by our three core values: to ENRICH purposefully, to CARE personally and to DELIVER professionally. To learn more about our core values and what makes us truly unique in our industry, please click here. We pride ourselves in being a highly employee-centric organization that truly puts our people (and clients) first! At Mohawk, these aren't just words, they are a demonstrable value that we put into action by our behaviors each day. We have been certified as a "Great Place To Work" for the past twelve years…see what our greatest assets, our people, have to say about us here: Mohawk Global Logistics - A Great Place to Work! Position Summary: The Director of Export Services will be responsible for creating and executing Mohawk's export transportation strategy. The ideal candidate will be comfortable splitting time between business development and export service enhancement job functions. Business development activities would include driving a personal sales pipeline, supporting Mohawk Global account executives as a subject matter expert, and driving cross-selling initiatives with Mohawk Global's overseas agent partners. Export service enhancement activities could be wide ranging but would likely involve developing new services (E.g. consolidations), reviewing and developing new carrier relationships, and working with Mohawk IT teams to ensure Mohawk is offering cutting edge export tools as demanded by the market. The successful candidate will have a proven track record of international sales, collaborative selling, and strong knowledge of US export transportation operations. Responsibilities Include: * Expand Mohawk Global's export operations and product offerings * Develop and execute Mohawk Global's export transportation sales strategy in support of broader organizational initiatives * Ensure Mohawk Global export services meet market expectations in terms of technology and scope of service offerings * Align Mohawk Global with carriers and services providers (ocean, dray, terminal, warehouse) necessary to grow our ocean and air export transportation business * Build strong US export sales initiatives with Mohawk Global agent partners, ensuring Mohawk Global is a competitive partner on routed freight sales and tracking trends in joint sales success * Cultivate relationships with and secure business from large national shippers moving air and ocean freight out of the US * Provide subject matter expertise on export transportation best practices to clients and internal Mohawk stakeholders * Work closely with Mohawk compliance leaders to ensure Mohawk clients are highly compliant with US Export regulations * Analyze export market conditions and find new opportunities for service development or innovation * Provide leadership and sales coaching in order to support branch sales and operations in customer strategy, client retention, implementation and account management for export clients * Prepare and present reports on sales performance and market trends to senior management * Being a positive force and collaborative partner in working across departments to ensure a high degree of customer satisfaction * Travel within the continental United States and occasionally overseas for strategic sales activities will be required Mohawk Global is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Equal Employment Opportunity is The Law Employee Rights Under the FMLA Employee Rights - Employee Polygraph Protection Act

We are seeking a driven and dynamic hybrid Service Desk Manager to join our client's growing Managed Services team near Albany, NY. This is a key leadership role responsible for ensuring outstanding customer experiences, guiding a team of service desk technicians, and strengthening our IT service delivery operations. The ideal candidate is an energetic leader with a strong technical background, excellent communication skills, and a passion for solving problems. You'll have the opportunity to mentor your team, build strong client relationships, and shape processes that drive service excellence. Responsibilities of the Service Desk Manager will include: Serve as the primary point of contact for service-related customer communications, including regular meetings both remotely and in person. Lead, coach, and support a team of service desk technicians to foster growth and high performance. Conduct training, performance reviews, and mentoring to ensure team development. Monitor KPIs and create performance reports for management. Troubleshoot and resolve escalated technical issues with efficiency. Manage service escalations, ensuring timely resolution and customer satisfaction. Recommend process and operational improvements to enhance service quality. Develop and maintain clear, detailed technical documentation such as SOPs, knowledge base articles, and troubleshooting guides. Qualifications of the Service Desk Manager: Proven leadership and team management experience. Exceptional customer service and communication skills. Bachelor's degree in Computer Science, Information Technology, or related discipline. 2+ years in a Service Manager or technical support leadership role. Strong troubleshooting and analytical abilities. Ability to thrive under pressure in a fast-paced environment. Familiarity with ConnectWise PSA and/or ConnectWise Automate. Knowledge of ITIL or similar IT service management frameworks. Pay for this position is commensurate with experience and education, ranging roughly from $63,000 - $74,000. To see a full listing of all our open positions, please visit: ****************************************************** red Shift Recruiting is the region's premier recruiting agency with over 100 years of combined experience in the recruiting field. We specialize in permanent, temporary, and temp-to-hire positions. Our superior service combined with our highly qualified and carefully selected bank of candidates sets us apart.

District Manager- Arch Telecom We're a national Wireless Preferred Retailer with 200+ retail stores across the U.S. Since '93, we've been providing superior service and quality wireless products featuring the latest in technology. As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customer's demand! Do you think you have what it takes to be an Archer? If so, keep reading! What's in it for you? * Competitive salary and bonus structure * Uncapped commission earnings * A culture of care and excellence * BONUSES: Monthly sales incentive programs, contests, rewards and more. What will you do? * Must be up to date and knowledgeable on all services and products in the industry. * Provide an unparalleled customer experience to individuals visiting Arch Telecom, including greeting customers, answer phones, and assessing their needs * Meet or exceed sales goals by executing new phone sales, upgrades and accessory bundling. * Explain wireless solutions to customers in simple, easy to understand terms. * Teach customers how to enjoy their new products through successful setup and activation. How will you succeed? District Managers are responsible for overseeing all aspects of performance, training, and operations within their District. District Managers supervise management, sales, and service teams to ensure profitable operation of all locations within the District through attainment of all key performance indicators and company directives. DM's are expected to create a productive and positive work environment, provide leadership towards the achievement of maximum profitability, and growth in-line with the company values and vision. District Managers will: * Oversee sales performance of all locations within their District * Support locations with all sales, service, and operational related issues * Drive sales performance through on-going coaching, training, and development * Stay up to date on all industry information and technology * Communicate changes to their teams * Maintain and enforce all visual, housekeeping, and appearance standards * Maintain all location operations including but limited to inventory, daily paperwork, schedules, and loss prevention * Conduct reviews, meetings, and trainings with all wireless sales professionals and management teams * Actively recruit and interview potential talent * Train, motivate, and inspire a team to achieve maximum results What experience & "must haves" do you need? * Previous multi-unit, wireless sales management experience required * College Degree Preferred, High School Diploma, or GED required * Successful completion of background and drug screening * Reliable transportation What else do you get? * ESOP [Employee Stock Ownership Plan]- Our retirement plan designed to provide employees with an ownership interest in the company * Full Medical, Dental, and Vision Benefits * Discounted cell phone services for you + family * Tuition Reimbursement * Annual President's Club trip celebrating our top performers * Constant development and growth opportunities * Compensation commensurate with experience and signing bonus Apply Now: ******************* Inquiries: ************************** IND2

Working under the supervision of the VP of Life, this position is responsible for managing a diverse department providing services in support of individuals with disabilities. The successful candidate should be a person who has a disability and/or has extensive experience working with the disability community. Purpose: Oversee and maintain the workflow of the Amsterdam Office for LIFE at RCIL. Job Duties: The successful candidate will be expected to: Hire, direct, supervise, train, evaluate and terminate staff. Supervise and monitor programs and services for quality, contract compliance standards, and statistical reporting. Meet with legislators to advocate for and support disability rights. Develop, implement, and execute new programs, initiatives, and partnership with the service delivery area. Serve as a resource on accessibility issues for individuals, organizations, and businesses. Conduct community outreach and education to raise awareness of independent living services. Network and build relationships with agencies, organizations, and businesses. Meet with legislators to advocate for and support disability rights. Collaborate with the Finance Department to develop the annual budget and monitor fiscal performance. Knowledge, Skills & Abilities: Strong understanding of budgeting, strategic planning, and disability rights. Familiarity with Section 504, ACCES-VR, IDEA, NYSCB, TBI, OPWDD, Fair Housing Act, Air Carrier Access Act, and other laws and systems that impact individuals with disabilities. Knowledge of the mental health system, Social Security, work incentives, entitlement programs, and supported employment. Spanish language proficiency is a plus. Strong oral and written communication skills. Ability to collaborate, innovate, and participate effectively in a team environment. Flexibility and responsiveness in working with a diverse population. Proficiency in public speaking, community networking, mediation, and negotiation. A valid NYS Driver's License is required. Education: A College Degree is preferred; a High School Diploma or equivalent is required. Related experience may be considered in lieu of higher education. Benefits: PTO - vacation (16-24 days a year based on longevity) Sick leave 12 days a year, and 13 paid holidays. Ability to work a 4-day schedule after 6 months on the job. Multiple work schedules available. Wellness program with the ability to earn an additional 3 PTO days a year. 401K with up to 10% employer investment. Heavily subsidized Health Insurance with co-pays. Vision and Dental insurance. Flexible Spending Accounts-Medical and Dependent Care. Monthly contribution towards dependent care. (to offset childcare costs) Company paid Life Insurance and Identity theft protection. (LifeLock) Employee Assistance Program. Family Medical Leave, Paid Family Leave, Military Leave, Bereavement Leave, Jury Duty Leave, Bone Marrow and Blood Donation Leave, Voting Time Leave, Election Leave, and Leaves for Crime Victims and Domestic Violence Victims. Employees may be eligible for the federal Public Service Loan Forgiveness program to have student loans forgiven. Free covered parking. Additional benefits available. Travel Required: Yes Location: Amsterdam, NY RCIL is a civil rights organization that offers individuals with disabilities a wide range of independent living and advocacy services through the numerous programs we manage. RCIL is an equal opportunity employer and it is the policy of RCIL not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.

The Dining Room Coordinator oversees the daily operations of the dining room in a senior living facility, ensuring a welcoming and efficient dining experience for residents and guests. This role involves supervising waitstaff, managing dining schedules, maintaining service standards, and addressing resident needs and concerns. The coordinator serves as the primary liaison between the kitchen and dining room staff to ensure smooth operations. Key Responsibilities: • Coordinate and oversee all dining room activities, including meal service, special events, and resident dining schedules. • Supervise, train, and support waitstaff, ensuring consistent service quality and adherence to facility protocols. • Monitor dining room cleanliness, organization, and ambiance, ensuring a safe and pleasant environment for residents and guests. • Act as a liaison between kitchen staff and waitstaff to ensure accurate and timely delivery of meals. • Address resident concerns or special requests during meal service, including dietary accommodations and seating preferences. • Create and manage staff schedules to ensure adequate coverage for all shifts and events. • Assist with onboarding and training new dining room staff, providing ongoing guidance and support. • Collaborate with kitchen management to plan menus, coordinate special events, and adjust operations as needed. • Monitor inventory of dining room supplies, such as linens, utensils, and tableware, and submit purchase requests as necessary. • Conduct regular inspections of the dining area to ensure compliance with health, safety, and sanitation standards. • Maintain positive relationships with residents, staff, and family members, fostering a community-oriented atmosphere. • Prepare reports on dining room operations, staff performance, and resident feedback for review by facility management. Kingsway is a locally-owned and family-operated senior living community located on a 25-acre campus in the Woodlawn section of Schenectady, New York. Since 1975. We are committed to uphold a tradition of excellence while providing compassion, respect, and dignity for each individual entrusted to our care. At Kingsway, not only will our residents experience a difference, but our staff will too. We understand the importance of balance between work and family life, and we are committed to working with you to help you meet your goals. Kingsway Community offers: Excellent Benefit packages for Full Time and Part Time Employees which include Health, Dental, Vision, Flexible Spending Accounts, 401k and reduced Public Transportation passes. Opportunity for career advancement through our Tuition Reimbursement & Student Loan Repayment program. Kingsway Community is no longer requiring employees to be vaccinated for COVID-19! Learn more about working at Kingsway Community at our careers page : ********************************************** Requirements Qualifications: • Previous experience in hospitality or dining room management, preferably in a senior living or healthcare setting. • Strong leadership and team management skills. • Excellent interpersonal and communication abilities, with a focus on resident satisfaction. • Knowledge of food safety and sanitation regulations; certification preferred. • Ability to handle multiple tasks and prioritize effectively in a fast-paced environment. • Proficiency in using scheduling software and basic computer applications. Key Attributes: • Patience, empathy, and a genuine commitment to serving senior residents. • Detail-oriented with a focus on maintaining high standards of service and cleanliness. • Strong problem-solving skills and the ability to address concerns proactively. • A collaborative mindset to work effectively with both dining and kitchen teams. Reports To: Food Service Manager or Director of Dining Services

If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place! Summary of Role: The Member Service Center (MSC) Supervisor plays a pivotal role in overseeing the daily operations of the MSC team, ensuring exceptional member service and optimal performance. This role involves managing a team of Member Service Representatives (MSRs) to ensure efficient and effective member satisfaction goals and maintaining operational standards. The Supervisor will also be responsible for guiding, coaching, mentoring, and evaluating team members to achieve performance targets and uphold established service standards. Essential Job Functions/Responsibilities: Supervise a team of Member Service Representatives and Senior Member Service Representatives, providing guidance, support, and performance feedback. Conduct regular one-on-one coaching sessions and performance reviews to enhance team members' skills, address areas of improvement, and provide consistent high-quality member experiences. Conduct regular team meetings to communicate goals, expectations, and updates. Address high-level member escalations and complex inquiries, providing effective resolutions in a timely manner. Collaborate with other departments to resolve issues and improve member satisfaction. Ensure escalated issues are triaged and tracked for effective and timely resolution. Monitor and evaluate individual and team performance to meet or exceed Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). Prepare and present regular reports on team performance, member feedback, and operational metrics to MSC Managers. Use data to make informed decisions and drive improvement. Utilize call monitoring and reporting tools to analyze trends, identify areas for improvement, and implement corrective actions in partnership with Broadview's Employee Experience (HR) team. Collaborate with other departments to address cross-functional issues and enhance overall organizational efficiency i.e., training programs. Monitor call quality and member interactions to ensure compliance with company standards and procedures. Participate in Quality Assurance calibration sessions. Track staff utilization, oversee assigned schedules, and handle intra-day scheduling adjustments to ensure coverage for phone inquiries from members. Manage attendance and time-off requests to maintain productivity levels. Serve as a liaison with MSC Managers to ensure all information is efficiently disseminated. Keep abreast of industry developments including but not limited to changes in regulations and share information appropriately. Perform duties of Escalation Lead, Senior MSR, and MSR responsibilities when required. Other duties as needed. Minimum Job Qualifications: Associate's degree from an accredited institution or at least 3 years of relevant experience required. Bachelor's degree preferred; will consider experience in lieu of degree. Minimum of two (2) years of people supervisory experience in a call center is required, preferably within a financial institution such as a bank or credit union. Excellent problem-solving, organizational, analytical, verbal, and written communication skills. Demonstrated ability to lead a team using well-developed interpersonal skills by providing coaching, feedback, training, and development. Ability to effectively identify requirements and negotiate solutions with both internal staff and vendors. Strong decision making and time management skills with the ability to manage multiple projects/duties. Familiarity with Fiserv and Alkami software solutions is strongly preferred. Results driven, service oriented, self-motivated, and able to work independently. Trustworthy with the ability to maintain the highest level of integrity and trust. Proficiency in Microsoft Office, specifically Word, Excel, and PowerPoint. Ability to work in a multi-application environment. Flexible to work a structured schedule that includes evening and weekend hours in an in-office model. Commitment to delivering exceptional customer service and driving continuous improvement. Starting Compensation: $65,990-$80,838 annually, plus a competitive benefits package. Bilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply. We are an equal opportunity employer. We do not discriminate on the basis of race, creed, color, national origin, religion, sex, age, veteran status, disability, genetic information, gender identity, or any other protected class. Broadview FCU is committed to ensuring individuals with disabilities and/or those who have special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs. If you would like to contact us regarding the accessibility of our Website or need assistance completing the application process, please contact us at **********************************

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. American Express is a leading global payments, network, and travel company, backed by one of the world's most recognized brands. American Express is unique in the payments industry as an issuer of cards as well as a worldwide network that processes millions of merchant transactions daily. We offer the broadest array of charge, credit, prepaid and co brand cards for consumers, small businesses, midsize companies, large corporations and many of the biggest companies in the world. Global Commercial Services (GCS) is a core operating group of American Express and has delivered robust growth over the past decade. GCS partners with corporate clients to help them manage travel expenses and make purchases through proprietary payment solutions and expense management tools. The **Global Corporate Payments B2B Expansion / Deal Advisory Manager** will be responsible for expansion sales across our large and most strategic customers in US markets within our Global Commercial Services (GCS) division. **Overall responsibilities:** + Growing and entrenching business by expanding or cross selling the American Express B2B payment suite to existing GCG/LM clients. + Responsibilities will also include working closely with Global and Large (G&L) CLM teams to identify top B2B opportunities, enhance customer relationships to drive program growth, profitability and client satisfaction. + Role will be required to partner with key SMEs within American Express to ensure robust payment programs are achieved and implemented. + Ongoing program oversight to ensure sustainable supplier management will be a critical component of long term responsibility. + Strong relationship and program management skills will also be required to facilitate SME involvement in designing and implementing robust programs. + The candidate must have the ability to build relationships with key decision makers within existing payments programs to demonstrate the value drivers of American Express payment tools. + The candidate will work closely with our GMNS (MA, COE, CLM) partners to drive enablement success. + The candidate will be responsible for leading key discussions focused on integrating B2B tools with organization's ERP systems as well as conducting full P2P work stream discussions. + The candidate should have a good understanding of our clients technical environments, including ERP systems, procurement systems and P2P solutions **Qualifications:** + Strong track record of identifying and closing complex B2B deals with proven results + Effective communication skills taking a consultative approach to service, sell, entrench and drive success + Strong interpersonal skills to partner with American Express SMES to consult with the client about best practices and other B2B solutions + Ability to build relationships and effectively communicate with Procurement, Finance and Treasury professionals + Strong interpersonal skills to identify and share best practices + Experienced at leading and executing on sales strategies, presentations and subsequent negotiations + Strong financial and analytical skills + Experienced in sourcing and qualifying leads and managing a pipeline of multiple accounts, researching and understanding customer needs, and planning strategically to close the sale through solutions selling + Proven as tenacious, focused and results-oriented + Must be able to work in a virtual environment **Qualifications** Salary Range: $103,750.00 to $174,750.00 annually bonus benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: *************************** Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions **Job:** Sales **Primary Location:** United States **Schedule** Full-time **Req ID:** 25022862

**It's fun to work in a company where people truly BELIEVE in what they're doing!** The Senior Customer Solutions Engineer brings creativity, curiosity and passion to the role working with our modernization products. They are technically versatile and deliver differentiated exceptional customer experiences to Rocket's customers. This role will be in our IBM System Z Professional Services team working on customer engagements to help install, configure, implement, and provide training for the IBM IMS Tools product family and various other IBM Mainframe products. The ideal candidate will have deep technical knowledge of IMS and related IBM z Systems technologies, strong communication skills, and a passion for helping clients achieve operational excellence. **Core Technical Skills:** + Install, configure and manage IMS in a parallel sysplex environment + IMS systems programming + Establishing policies and procedures pertaining to database management, DR, security, maintenance and utilization + Reviewing new versions of IMS for functionality, advising how they benefit the client + Evaluating change requests and determine impact to assigned clients + Vendor consultations for problems and questions + DR recovery of application objects + Troubleshooting and solving production database issues + Demonstrated ability to respond quickly and effectively to support requests from multiple clients + Supporting multiple customer for after hours on-call **Database Skills:** + Database Administration + Knowledge of IMS database organization using access methods of VSAM and OSAM + Full function database organization types + HSAM, HISAM, SHISAM, HDAM, HIDAM, INDEX, GSAM + Definition and use of LOGICAL databases + HALDB (partitioned): PHDAM, PHIDAM, ILDS, PSINDEX, etc. + Fast Path databases (DEDBs) + Database Design and related utilities + DBD source coding and DBDGEN + PSBGEN source coding and PSBGEN + How databases are processed using secondary indexes (PROCSEQ=) + Correct usage of PROCOPT= to minimize database locking + ACBGEN + Online Change + IMS commands related to ACB and FORMAT changes + Database monitoring + Space management + Database dataset space reporting for proactive outage avoidance. + How to immediately fix an out of space condition for a VSAM database dataset **Integration Skills:** + Coding and usage of IMS reorganization utilities (including IBM, BMC, CA) + Unload + Prefix resolution + Reload + Prefix update + Secondary index build + Image copy + Pointer checker + Support planned (disaster recovery) and unplanned (emergency) database recovery activities + Knowledge of log archive and change accumulation utilities + How to perform a log archive on demand + Knowledge of IMS DB recovery utility + How to use DBRC to generate JCL for forward recovery and point-in-time database recovery + Identification and resolution of performance issues + Online tracing - Usage of IMS TRACE commands and associated utilities for spot monitoring of online program/transaction activity + Extracting information from IMS logs using DFSERA10 and related utilities DFSUTR20 and DFSUTR30 + Use of DFSDDLT0 utility to access data + Program/transaction monitoring - Familiarity with usage of IBM's IMS performance Analyzer product is a plus + Using DBRC to monitor database activity **Education and Experience:** + Bachelor's Degree, or equivalent experience + 8 + years as a Systems Programmer or other similar position + 4+ years customer facing consulting experience + Development, application lifecycle or change management experience is a plus **Preferred Qualifications:** + Proven critical thinking, analytical and troubleshooting skills + Excellent interpersonal, relationship management and communication skills. + Excellent time management skills + Previous customer facing consulting experience **Travel Requirements:** Up to 10% **Information Security:** Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role. **Diversity, Inclusion & Equity:** At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce. \#LI-MM1 \#LI-Remote The base salary range for this role is $85,820.00 - $107,275.00 /year. Exact compensation may vary based on skills, experience, and location. . **What Rocket Software can offer you in USA:** **Unlimited Vacation Time as well as paid holidays and sick time** **Health and Wellness coverage options for Rocketeers and dependents** **Life and disability coverage** **Fidelity 401(k) and Roth Retirement Savings with matching contributions** **Monthly student debt benefit program** **Tuition Reimbursement and Certificate Reimbursement Program opportunities** **Leadership and skills training opportunities** EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: ************ or send an email to *************************. We will make a determination on your request for reasonable accommodation on a case-by-case basis. As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process. _It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._ _If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_ Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day. At Rocket, software is about more than just code-it's about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we're serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve. Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.

Annual Salary Range: $60,405.80 - $70,000 Description: Working under the supervision of the VP of Life, this position is responsible for managing a diverse department providing services in support of individuals with disabilities. The successful candidate should be a person who has a disability and/or has extensive experience working with the disability community. Purpose: Oversee and maintain the workflow of the Amsterdam Office for LIFE at RCIL. Job Duties: The successful candidate will be expected to: Hire, direct, supervise, train, evaluate and terminate staff. Supervise and monitor programs and services for quality, contract compliance standards, and statistical reporting. Meet with legislators to advocate for and support disability rights. Develop, implement, and execute new programs, initiatives, and partnership with the service delivery area. Serve as a resource on accessibility issues for individuals, organizations, and businesses. Conduct community outreach and education to raise awareness of independent living services. Network and build relationships with agencies, organizations, and businesses. Meet with legislators to advocate for and support disability rights. Collaborate with the Finance Department to develop the annual budget and monitor fiscal performance. Knowledge, Skills & Abilities: Strong understanding of budgeting, strategic planning, and disability rights. Familiarity with Section 504, ACCES-VR, IDEA, NYSCB, TBI, OPWDD, Fair Housing Act, Air Carrier Access Act, and other laws and systems that impact individuals with disabilities. Knowledge of the mental health system, Social Security, work incentives, entitlement programs, and supported employment. Spanish language proficiency is a plus. Strong oral and written communication skills. Ability to collaborate, innovate, and participate effectively in a team environment. Flexibility and responsiveness in working with a diverse population. Proficiency in public speaking, community networking, mediation, and negotiation. A valid NYS Driver's License is required. Education: A College Degree is preferred; a High School Diploma or equivalent is required. Related experience may be considered in lieu of higher education. Benefits: PTO - vacation (16-24 days a year based on longevity) Sick leave 12 days a year, and 13 paid holidays. Ability to work a 4-day schedule after 6 months on the job. Multiple work schedules available. Wellness program with the ability to earn an additional 3 PTO days a year. 401K with up to 10% employer investment. Heavily subsidized Health Insurance with co-pays. Vision and Dental insurance. Flexible Spending Accounts-Medical and Dependent Care. Monthly contribution towards dependent care. (to offset childcare costs) Company paid Life Insurance and Identity theft protection. (LifeLock) Employee Assistance Program. Family Medical Leave, Paid Family Leave, Military Leave, Bereavement Leave, Jury Duty Leave, Bone Marrow and Blood Donation Leave, Voting Time Leave, Election Leave, and Leaves for Crime Victims and Domestic Violence Victims. Employees may be eligible for the federal Public Service Loan Forgiveness program to have student loans forgiven. Free covered parking. Additional benefits available. Travel Required: Yes Location: Amsterdam, NY RCIL is a civil rights organization that offers individuals with disabilities a wide range of independent living and advocacy services through the numerous programs we manage. RCIL is an equal opportunity employer and it is the policy of RCIL not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.

Temporary Description Overview of Position: The Lunch Service Supervisor is responsible for delivering services and experiences to our guests aligned with a culture of excellence. Successful candidates will demonstrate the ability to maintain a clean, orderly, functional kitchen and lunch service while supervising support staff and supporting Ski and Ride School Programs. Job Duties: Prepare, serve, set up, and clean up all snacks and lunch for ski and ride school programs - no cooking required Monitor compliance with food safety standards, policies, and procedures Inventory food and supplies and order as needed Work with the primary kitchen to ensure quantity and quality of food is appropriate and delivered in a timely manner Ensure procedures for food allergies are followed consistently to align with our safety standards Manage menu offerings to deliver an appropriate variety of nutritional options for children Maintain a clean and organized kitchen and service area Oversee support staff assigned to assist with lunch service duties including snack prep, cleaning, delivery of lunch service, and other duties as assigned Be friendly and engaging with instructors and children Work Schedule and Conditions: We are in the business of providing a product and guest experience aligned to a culture of excellence. Traditionally our busy periods are during weekends and holidays which you will be expected to work. You can also expect to be asked to work extra hours or days on occasion, especially during the holidays. Requirements Job Qualifications: Strong understanding of food safety procedures and compliance Experience in food and beverage industry preferred Food Safety certification preferred Have a high level of attention to cleanliness and detail Basic computer skills required Have a willingness to learn about Ski and Ride School Operations Salary Description $18/hr