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Service manager jobs in Scranton, PA

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  • STORE MANAGER CANDIDATE in WILKES BARRE, PA

    Dollar General 4.4company rating

    Service manager job in Wilkes-Barre, PA

    Work Where You Matter At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive. Company Overview Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day. by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Learn more about Dollar General at ************************************ Job Details GENERAL SUMMARY: The Store Manager Candidate supports the Store Manager in the effective implementation of all store processes including employee supervision, staffing, inventory management, stocking and receiving, paperwork, and store needs. This position is utilized to foster interactive development of an external candidate for the Store Manager role and is to be held for a limited period. DUTIES and ESSENTIAL JOB FUNCTIONS: Assist in recruiting and staffing activities. Assist with store merchandising by facilitating and/or participating in staging, stocking and storage of merchandise; ensuring that merchandise is presented according to established practices and store manager direction; and properly utilizing merchandise fixtures, signing and pricing of merchandise. Assist in all aspects of inventory management (including proper execution of damages, markdowns, register scanning, paperwork and facility controls); prepare and conduct inventories. Follow prescribed ordering practices to ensure the meeting or exceeding of in-stock targets. Provide superior customer service leadership. Act as a role model by following company procedures and policies as outlined in the employee handbook, SOP manual and company communications. Participate in store opening and closing activities. Ensure the safe deposit of all company funds in the designated bank. Assist in ensuring the financial integrity of the store through strict cashier accountability, key control and adherence to company security practices and cash control procedures. Assist in the maintenance of clean, well-stocked stores; provide a safe environment for customers and employees. Operate store in store manager's absence. Review operating statements to identify business trends (including sales, labor, profitability, and inventory turn), expense control opportunities, potential shrink, and errors. Complete all paperwork and documentation according to guidelines and deadlines. Qualifications KNOWLEDGE and SKILLS: Ability to read and interpret documents such as diagrams, safety rules, operating and maintenance instructions, and procedures manuals. Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages. Knowledge of cash handling procedures including cashier accountability and deposit controls. Ability to learn and perform IBM cash register functions, including those necessary to generate reports. Knowledge of inventory management and merchandising practices. Knowledge of cash, facility and safety control policies and practices (deposits, store keys, SAFE and STARS programs, etc.) Knowledge of recruiting, interviewing, hiring, counseling, and termination practices including legal compliance and internal processes. Effective oral and written communication skills. Effective interpersonal skills. Effective organization skills with attention to detail. Ability to solve problems and deal with a variety of situations where limited standardization exists. Certain store locations may give preference to bilingual Spanish speakers. WORK EXPERIENCE and/or EDUCATION: High school diploma or equivalent strongly preferred. One year of experience in a retail environment preferred for external candidates COMPETENCIES: Aligns motives, values and beliefs with Dollar General values. Supports ownership by tapping into the potential of others. Acts as a liaison between the Store Support Center and store employees. Fosters cooperation and collaboration. Interacts tactfully yet directly with employees and maintains an open forum of exchange. Demonstrates responsiveness and sensitivity to customer needs. Applies basic principles of retail (i.e., ordering cycles, peak inventories, merchandise flow, etc.). Provides continuous attention to development of staff. Recruits, hires and trains qualified applicants to fulfill a store need. Ensures store compliance to federal labor laws and company policies and procedures. WORKING CONDITIONS and PHYSICAL REQUIREMENTS: Frequent walking and standing. Frequent bending, stooping and kneeling to run check out station, stock merchandise and unload trucks. Frequent handling of merchandise and equipment such as hand-held scanners pricing guns, box cutters, merchandise containers and carts, two-wheel dollies, and U-boats (six-wheel carts). Frequent and proper lifting of up to 40 pounds; occasional lifting of up to 55 pounds. Occasional climbing (using ladder). Occasional driving/providing own transportation to make bank deposits, attend management meetings and to other Dollar General stores. Fast-paced environment; moderate noise level. Occasionally exposed to outside weather conditions. Note: This position requires some travel with limited overnight stays Dollar General Corporation is an equal opportunity employer. #CC#
    $33k-54k yearly est. 4d ago
  • Senior Manager Environment Health Safety

    Intuitive Safety Solutions (ISS

    Service manager job in Scranton, PA

    Senior Safety Manager Company: Intuitive Safety Solutions (ISS) Duration: 1 year Work Schedule: Full-time, 5 days/week (40 hours) Mobilize by personal vehicle About the Role ISS is seeking a highly experienced Senior Safety Manager to support ongoing and upcoming data center construction projects. This is a dynamic opportunity for safety professionals with a proven track record in large-scale, multi-phase construction environments. As a Senior Safety Manager, you will serve as the owner's representative at the site level, working closely with General Contractors to implement and uphold ISS's Safety Management System. You'll conduct daily site walks, generate reports, and participate in project meetings across multiple locations-many within the same campus. Key Responsibilities Act as the on-site safety representative for the owner Collaborate with General Contractors to ensure compliance with safety protocols Perform daily assessments and observations of construction activities Document findings and provide actionable insights through reports Attend and contribute to safety and project coordination meetings Travel between multiple project sites as needed Ideal Candidate Profile 5+ years of safety experience, preferably in an Owner's Representative capacity Strong leadership and communication skills; professional and articulate Proficient in computer systems and safety reporting tools Skilled at building relationships with diverse stakeholders Capable of managing multiple projects simultaneously About Us: At Intuitive Safety Solutions (ISS), safety is our top priority. We are a leading provider of safety consulting and staffing services in the United States, specializing in the construction, energy, and technology industries. With headquarters in Edmonds, WA, and operations nationwide, ISS serves Fortune 100 and 500 companies, contractors, and owners, ensuring compliance with health and safety standards and excellence. Our positions are “safety-sensitive,” and drug testing is a requirement for employment.
    $92k-132k yearly est. 2d ago
  • Manager of Hauling Operations

    Interstate Waste Services 4.3company rating

    Service manager job in Blairstown, NJ

    Interstate Waste Services is the most progressive and innovative provider of solid waste and recycling services in the country! We primarily service Northern New Jersey, Southern New York State, New York City, Connecticut, with a state-of-the-art rail served landfill located in Ohio. We cater to a diverse range of residential, industrial and commercial customers. Our mission has always been to provide our customers with the highest quality waste, recycling and environmental services, while keeping focus on employees, customer and environmental safety. What makes our company culture unique is we have mastered the ability to balance the standards of a large corporate company while maintaining our small business family style culture. Essential Job Summary:: The Manager of Hauling Operations manages the assigned scope of responsibility within a line of business and/or at specific site within a market. May be assigned single or multiple depots, building facilities, expense management, operations staff to maintain and ensure safe performance and productivity metrics and processes. Essential Job Functions: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.: Manages the day-to-day operations of the depot(s), and provides daily support to Operations manager(s), supervisors in hauling, routing, labor planning, productivity tracking, and disposal activities. Supervise, train, and evaluate site personnel, including drivers, helpers, ops supervisors and dispatchers. Develop and implement operational procedures to maximize efficiency and minimize costs. Executes necessary precautions to ensure safety and compliance with Company, OSHA, and other standards and regulations. Ensures thorough root cause investigations for all injuries and incidents, following up with consistent discipline and retraining and that management. Oversees personnel needs of the depot including selecting, coaching, disciplining, and training employees and evaluating employee performance. Provides input into termination, compensation, and promotion decisions adhering to CBA where applicable. Communicates with Customer Service and Sales as needed. Participates in regular P&L reviews to ensure that budgets are met; develops and implements programs for optimal equipment utilization, equipment maintenance, and labor and material costs. Responsible for conducting monthly safety meetings/ training sessions. Schedule regular defensive driving training sessions with safety team. Promote a “safety before schedule” mindset throughout operation. Performs site inspections and addresses facility issues timely. Ensures quarterly random drug screens are performed. Performs fleet inspections (Fleet Walk). Responsible for Route Optimization. Interacts with local city, municipal, and county agencies to ensure customer satisfaction, improve efficiency, renew contracts and negotiate new contracts; establishes IWS as a good corporate citizen and valued resource. Requirements and Qualifications:: 7 - 10 years of work experience (in addition to education requirement) in transportation, logistics, or solid waste operations in which coaching, routing assessments and leading employees Associate's degree (accredited) or in lieu of degree, high school diploma or GED (accredited) and 5 years of relevant work experience 3 + years of supervisory experience Effectively handle employee grievances and conduct investigations Prior experience in environmental services a plus Experience with fleet management and heavy equipment operations. Experience overseeing business plans, developing and tracking budgets Demonstrated ability to use a data-driven approach to decision making Leadership capabilities working across a matrix organization Experience implementing safety (OSHA) programs and equipment specifications Proven ability to work efficiently with minimal direct supervision Demonstrated ability to motivate others to achieve results Proven experience meeting business commitments, driving change and implementing process improvements Excellent interpersonal and customer service skills Strong organizational skills and attention to detail Time management skills with a proven ability to meet deadlines Analytical and critical thinking skills Proficient with Microsoft Office suite or related software Must be able to work outdoors in all kinds of weather. Proven experience in managing labor relations in a unionized environment Excellent computer skills with the ability to handle multiple programs and systems. Must be able to communicate effectively and professionally via e-mail, telephone and 2-way devices Must have desire and ability to learn the company's software applications Willingness to work flexible hours, including weekends and occasional holidays Additional Information: This job description is intended to be an accurate representation of the general functions of the job, rather than exhaustive list of duties, responsibilities, or experience. Other duties may be assigned, requested, or required. Aspects of the job may be altered without notice. Interstate Waste Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Salary Range Minimum: USD $130,000.00/Yr. Salary Range Maximum: USD $165,000.00/Yr.
    $130k-165k yearly 3d ago
  • Transitioning Military Service Members, Area Manager II

    Chewy, Inc. 4.5company rating

    Service manager job in Jessup, PA

    Our Opportunity: Chewy, the fastest growing e-commerce business in the market today, is seeking passionate and self-motivated Transitioning Military Service Members to join our growing Operations team. If you have a steadfast drive, validated leadership skills, and a quantitative mentality ready for a new challenge to accelerate your personal growth, Chewy may be the right environment to improve your career success while boldly innovating how we “wow” our customers and team members. Our leaders are critical in driving fast paced, high volume operations to ensure Chewy is taking care of the people who take care of pets. Do you have the determination for this once in a lifetime opportunity? What You'll Do: Provide hands-on, field-based leadership while progressing through assignments as an Area Manager with 45 team members. Manage the inbound, outbound, and inventory control activities within one of our Fulfillment Centers (FC) to ensure timely picking, packing, and shipping of customer orders while maintaining on-time shipments and minimal shipment defects. Cultivate and maintain a safe work environment for all team members within our Fulfillment Centers. Mentor, train, and develop your fellow team members to support career progression and learning. Create a positive team dynamic that encourages all employees in the FC to provide feedback, motivate change, and stay focused on the customer experience. Drive continuous improvement in safety, quality, cost, and delivery while growing and expanding capabilities within the FC. Assist with design, development, and maintenance of ongoing metrics, reports, analyses, and dashboards to drive key business decisions. Analyze and solve problems at their root while simultaneously stepping back to understand the broader context. What You'll Need: Extensive military leadership experience, serving as an E5 with 2 years time in grade, SNCO, or Officer. Proven experience of effectively managing large groups of 35 or more team members. Strong written, verbal, analytical and problem-solving skills at the tactical and strategic levels. Ability to effectively operate both independently and as part of a team. Strong project management and continuous improvement skills. Successful candidates must have the flexibility to work NIGHTS and/or WEEKENDS. Must be able to lift up to 49 pounds with or without reasonable accommodation. Must be able to stand and /or walk for up to 10 hours daily. What Separates You From The Pack: Bachelor's Degree from an accredited university. Certification or experience in Lean Six Sigma Unwavering curiosity, a bias for action, and the drive to deliver value. A passion for winning and an understanding that you can always do better. Proven track record to look for solutions in non-traditional ways. Seeing opportunities to innovate and lead the way. Ability to work with shifting deadlines in a fast-paced, high volume environment. Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact **************. To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
    $81k-118k yearly est. Auto-Apply 56d ago
  • Service Manager

    Kenworth of Pa 3.7company rating

    Service manager job in Dunmore, PA

    Job Details Dunmore, PA Full Time $80000.00 - $100000.00 Salary/year Morning Shift ManagementDescription The role of the Service Manager is to be responsible for the day to day operation of the branch's service and maintenance department in compliance with established policies and procedures. Plans, directs and controls the activities of the service and maintenance departments. Maintains the highest quality standards of professionalism in serving the customer and identifying their needs. Assesses present and future needs, trends, problems and profit opportunities of the service department. Establishes short and long term operating and financial goals for the service department. Ensures that policies and objectives are understood and applied within the department. Reviews the results and activities within the department and takes appropriate action as necessary. Maintains appropriate communications within and between all departments. Develops and maintains policies which will ensure positive customer relationships. Keep up to date on activities of competition, market conditions and department operation. Coordinates the processing of warranty claims. Qualifications Must have prior experience in related field. Must display excellent leadership skills. Must display excellent communication skills. Must display strong work ethics and commitment to extra hours when needed. Prior Supervisory Experience preferred. CDL Preferred
    $80k-100k yearly 1d ago
  • Customer Service Manager

    Euro Foods DBA Citterio USA

    Service manager job in Freeland, PA

    DEFINITION The Customer Service Manager is responsible for overseeing and managing the customer service area and a wide range of customer service functions, including order processing, invoicing, and communications with both internal and external stakeholders. This role drives improvements in service processes, team performance and customer engagement strategies while providing timely resolution of issues and efficient handling of inquiries, complaints, and requests. SUPERVISION RECEIVED This position reports directly to the Director of Sales. SUPERVISION EXERCISED This position provides supervision to the Customer Service Representative team. Requirements ESSENTIAL FUNCTIONS OF THE POSITION NOTE: An employee assigned to this title shall perform a majority, but may not perform all, of the duties listed in this . Conversely, minor level duties performed on the job may not be listed. Order Management: Manage manual order entry process, I-Trade, and EDI transactions. Process order changes, review pricing, and communicate any discrepancies Invoice I-Trade and other customer orders through customer portals. Manage sample order process and ensure UPS shipments are timely. Ensure pricing requests are updated when required. Set up and maintain customer email invoicing. SAP text field management as necessary - add, edit, maintain, etc. Manage export order process and provide necessary support. Communications & Coordination: Collaborate with cross-functional teams (sales, operation, marketing, IT, etc.) to address recurring issues and improve customer touch points. Supervise customer service team in support of customer satisfaction. Manage customer complaint process and ensure coordination with Quality Department for product reviews. Communicate transportation delays, services issues, and product recovery efforts to customers. Ensure timely responses by customer service team to customer and sales inquiries. Support reporting needs for sales teams, brokers, and customers, including but not limited to: Shortage reports Inventory reports Pricing/Price changes Issue Resolution: Address OS & D issues and coordinate with the quality team to resolve customer complaints. Collaborate with accounts receivable to process credits for deductions, RFP processes, and customer demos. Manage research and resolution processes related to customer deductions. Special Project & Process Improvement: Act as a backup for export order processing. Lead SAP training sessions and develop job aids for the team. Drive process improvement initiatives and collaborate with other departments on project and policy work. * The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. KNOWLEDGE, SKILLS, AND ABILITIES Deep understanding of customer service practices, standards, and strategies to enhance customer service practices, standards, and strategies to enhance customer satisfaction and loyalty. Knowledge of order entry systems and tools, invoicing processes, and related software such as SAP and EDI, customer service software, CRM systems, and Microsoft Office Suite. Experience in Consumer Product Goods (CPG) manufacturing space. Ability to negotiate with customers, vendors, and internal stakeholders to achieve mutually beneficial outcomes. Understanding of the product life cycle management and sales and distribution. Understanding of supply chain processes, transportation logistics, and inventory management related to customer support. Ability to build and maintain strong relationships with customers, team members, and other departments. Ability to identify, analyze, and resolve customer issues efficiently, ensuring a positive outcome for both the customer and the company. Strong leadership skills to manage, motivate, and guide a customer service team towards achieving performance goals. Excellent verbal and written communication skills, capable of effectively interacting with customers, sales teams, and other departments. Effective time management skills, with the ability to prioritize tasks, manage multiple responsibilities, and meet deadlines. Ability to adapt to changing environments, customer demands, and technology, and to implement new strategies or processes as needed. Strong attention to detail, ensuring accuracy in order processing, invoicing, and communication. Ability to analyze data, identify trends, and generate actionable insights to improve customer service operations. Ability to work under pressure, manage multiple priorities, and adapt to a fast-paced environment. Ability to communicate information and ideas in speaking so others will understand. Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Coordination - Adjusting actions in relation to others' actions. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Ability to read, write, speak, understand, or communicate in English sufficiently to perform the duties of this position. American Sign Language may also be considered as acceptable forms of communication. EDUCATION AND EXPERIENCE (a) Completion of a high school, or general equivalency diploma; or, (b) Associate or bachelor's degree in business administration, or a related field preferred; and, (c) At least five years customer service experience in a leadership role in the Consumer-Packaged Goods environment preferred; and, (d) Proficiency in SAP and customer portal management; or, (e) Equivalent combination of education and experience. PHYSICAL DEMANDS The employee is required to use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to fifteen (15) pounds. Ability to sit for extended periods and perform repetitive tasks. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This role may occasionally require presence in the production environment with exposure to cold temperatures and raw meat products. If production floor presence occurs, exposure to cold temperatures and moving mechanical equipment will occur. The noise level in the work environment is usually quiet; however, it can be moderate or loud when on the production floor. Employees are required to wear proper food safe, steel toe shoes, hair net and beard net, nitrile gloves, frock, bump cap, hat, and proper hearing protection while working in certain areas. ACKNOWLEDGEMENTS The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. Citterio USA is an Equal Opportunity Employer and does not discriminate based on race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, national origin, medical condition, disability, veteran status, gender identity, or any other basis protected by law. FLSA STATUS: FLSA EXEMPT - NOT OVERTIME ELIGIBLE DESIGNATION: AT WILL EMPLOYEE UNION STATUS: NON-UNION
    $48k-89k yearly est. 60d+ ago
  • Customer Service Manager

    Euro Foods Inc. DBA Citterio USA

    Service manager job in Freeland, PA

    Description: DEFINITION The Customer Service Manager is responsible for overseeing and managing the customer service area and a wide range of customer service functions, including order processing, invoicing, and communications with both internal and external stakeholders. This role drives improvements in service processes, team performance and customer engagement strategies while providing timely resolution of issues and efficient handling of inquiries, complaints, and requests. SUPERVISION RECEIVED This position reports directly to the Director of Sales. SUPERVISION EXERCISED This position provides supervision to the Customer Service Representative team. Requirements: ESSENTIAL FUNCTIONS OF THE POSITION NOTE: An employee assigned to this title shall perform a majority, but may not perform all, of the duties listed in this . Conversely, minor level duties performed on the job may not be listed. Order Management: Manage manual order entry process, I-Trade, and EDI transactions. Process order changes, review pricing, and communicate any discrepancies Invoice I-Trade and other customer orders through customer portals. Manage sample order process and ensure UPS shipments are timely. Ensure pricing requests are updated when required. Set up and maintain customer email invoicing. SAP text field management as necessary - add, edit, maintain, etc. Manage export order process and provide necessary support. Communications & Coordination: Collaborate with cross-functional teams (sales, operation, marketing, IT, etc.) to address recurring issues and improve customer touch points. Supervise customer service team in support of customer satisfaction. Manage customer complaint process and ensure coordination with Quality Department for product reviews. Communicate transportation delays, services issues, and product recovery efforts to customers. Ensure timely responses by customer service team to customer and sales inquiries. Support reporting needs for sales teams, brokers, and customers, including but not limited to: Shortage reports Inventory reports Pricing/Price changes Issue Resolution: Address OS & D issues and coordinate with the quality team to resolve customer complaints. Collaborate with accounts receivable to process credits for deductions, RFP processes, and customer demos. Manage research and resolution processes related to customer deductions. Special Project & Process Improvement: Act as a backup for export order processing. Lead SAP training sessions and develop job aids for the team. Drive process improvement initiatives and collaborate with other departments on project and policy work. * The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. KNOWLEDGE, SKILLS, AND ABILITIES Deep understanding of customer service practices, standards, and strategies to enhance customer service practices, standards, and strategies to enhance customer satisfaction and loyalty. Knowledge of order entry systems and tools, invoicing processes, and related software such as SAP and EDI, customer service software, CRM systems, and Microsoft Office Suite. Experience in Consumer Product Goods (CPG) manufacturing space. Ability to negotiate with customers, vendors, and internal stakeholders to achieve mutually beneficial outcomes. Understanding of the product life cycle management and sales and distribution. Understanding of supply chain processes, transportation logistics, and inventory management related to customer support. Ability to build and maintain strong relationships with customers, team members, and other departments. Ability to identify, analyze, and resolve customer issues efficiently, ensuring a positive outcome for both the customer and the company. Strong leadership skills to manage, motivate, and guide a customer service team towards achieving performance goals. Excellent verbal and written communication skills, capable of effectively interacting with customers, sales teams, and other departments. Effective time management skills, with the ability to prioritize tasks, manage multiple responsibilities, and meet deadlines. Ability to adapt to changing environments, customer demands, and technology, and to implement new strategies or processes as needed. Strong attention to detail, ensuring accuracy in order processing, invoicing, and communication. Ability to analyze data, identify trends, and generate actionable insights to improve customer service operations. Ability to work under pressure, manage multiple priorities, and adapt to a fast-paced environment. Ability to communicate information and ideas in speaking so others will understand. Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Coordination - Adjusting actions in relation to others' actions. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Ability to read, write, speak, understand, or communicate in English sufficiently to perform the duties of this position. American Sign Language may also be considered as acceptable forms of communication. EDUCATION AND EXPERIENCE (a) Completion of a high school, or general equivalency diploma; or, (b) Associate or bachelor's degree in business administration, or a related field preferred; and, (c) At least five years customer service experience in a leadership role in the Consumer-Packaged Goods environment preferred; and, (d) Proficiency in SAP and customer portal management; or, (e) Equivalent combination of education and experience. PHYSICAL DEMANDS The employee is required to use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to fifteen (15) pounds. Ability to sit for extended periods and perform repetitive tasks. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This role may occasionally require presence in the production environment with exposure to cold temperatures and raw meat products. If production floor presence occurs, exposure to cold temperatures and moving mechanical equipment will occur. The noise level in the work environment is usually quiet; however, it can be moderate or loud when on the production floor. Employees are required to wear proper food safe, steel toe shoes, hair net and beard net, nitrile gloves, frock, bump cap, hat, and proper hearing protection while working in certain areas. ACKNOWLEDGEMENTS The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. Citterio USA is an Equal Opportunity Employer and does not discriminate based on race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, national origin, medical condition, disability, veteran status, gender identity, or any other basis protected by law. FLSA STATUS: FLSA EXEMPT - NOT OVERTIME ELIGIBLE DESIGNATION: AT WILL EMPLOYEE UNION STATUS: NON-UNION
    $48k-89k yearly est. 11d ago
  • Senior Manager Natural Gas Operations

    UGI Corporation 4.7company rating

    Service manager job in Wilkes-Barre, PA

    At UGI Utilities, Inc. we believe in providing a superior range of energy products and services to our customers in a safe, affordable manner. As our energy needs evolve, UGI will be there providing safe and reliable service that brings warmth and comfort to our 750,000 customers in 45 counties in Pennsylvania and 1 county in Maryland. We strive to reflect the communities we serve by attracting and retaining top talent, while maintaining a diverse workforce that embraces our culture of safety, service, and integrity. As an employee of UGI Utilities, you can expect a competitive total compensation plan and comprehensive benefits. Employees work in a collaborative environment, have upward mobility opportunities, and the ability to enjoy a true work life balance. To learn more about UGI's workplace culture, sustainability efforts, and commitment to inclusivity, we invite you to visit our UGI Corporate sustainability page. Apply to UGI Utilities today to share in our mission and support countless neighbors, friends, and families in providing best-in-class products and services! Job Summary This Sr. Manager - Operations role is responsible for directing area utility operations in a fiscally efficient and effective manner while maintaining a safe and reliable gas distribution system. Duties and Responsibilities Assist in establishing the area operating budget for utility operations and manage area performance to meet budget. Manage area operations maintenance capital budget to ensure effective use of dollars while maintaining the integrity of the distribution system. Assist in measuring and prioritizing area marketing and operating goals and consistent scorecard objectives and requirements. Direct the operations to meet those goals. Provide area leadership to encourage interdepartmental communication and cooperation in support of the company objectives. Develop a strong supervisory team and promote individual growth, cooperation, and development among the operating section employees. Perform other duties and special projects as assigned. Knowledge, Skills and Abilities Knowledge of UGI Safety Manual & Gas Operations Manual. State and Federal Codes related to pipeline operations and safety. Knowledge of gas distribution systems, and technical aspects of pipeline construction & maintenance. Strategic and Tactical Planning and ability to execute plans. Excellent communication skills, both written and verbal are essential to direct contractors in performing their work in the optimum manner to minimize cost to the company while performing their tasks safely and in compliance. Education and Experience Bachelor's Degree Preferred - Engineering or Business or other applicable degree. 5 to 10 years progressive experience in the pipeline industry. Various UGI, OSHA, ICS training and certification. Valid Driver's License. Must obtain PA Driver's License if current license is from another state. Demonstrable computer skills and/or aptitude, basic business and accounting/finance experience or education. LI#-hybrid UGI Utilities, Inc is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with UGI policies. As a federal contractor that engages in safety-sensitive work, UGI cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.
    $106k-131k yearly est. 12d ago
  • Assistant Service Manager

    Leadcar Toyota Hazleton

    Service manager job in Hazleton, PA

    LeadCar is a newly launched group of franchised new-car dealerships representing highly-desirable import and luxury brands. We're at the forefront of automotive retail, leading with innovation, and your unique perspectives and ideas will keep us growing. We believe our people deserve the best. We run high volume dealerships. LeadCar is committed to its communities and customers offering the best-in-class team members, state-of-the-art facilities and diversification of product lines to provide the best service possible. With an exceptional legacy passed on from its predecessors, the LeadCar Toyota Hazleton team brings a proven track record combined with an unmatched reputation for quality in the local Hazleton and Wilkes Barre, PA area, and greater central Pennsylvania market areas. If you are ready to take your career to the next level, we are looking for an Assistant Service Manager to join our team. Apply today! To learn more about our company, please visit **************** Job Summary: The Assistant Service Manager is responsible for selling and scheduling needed service work in the Service department. Essential Duties and Responsibilities: Follows the leadership of the Service Manager. Maintains high customer satisfaction standards. Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible. Handles telephone inquiries regarding appointments and work in process. Takes time with customers to understand their concerns, displays empathy and understanding and always acts in a polite manner. Generates repair orders with all fields filled out including both your signature as well as the customer's signature. Includes emails on all repair orders. Documents all work sold and has the Service Manager authorize any additional work added as well as other labor hours. Reviews technician's notes verifying the 3 C's (Concern, Cause, Correction) have been addressed. Completes repair orders when the job is completed and filed. Refers to service history, inspects vehicle, and recommends additional needed service. Refrains at all times from overselling or using high pressure sales and never sells unneeded repairs. Establishes customer's method of payment. Obtains credit approval, if necessary. Reviews the diagnosis and recommendations with the Technician to fully understand. Provides a complete and accurate written cost estimate for labor and parts. Addresses the customer's original concern first at all times. Checks on progress of repair throughout the day. Keeps the customer informed when more time is needed or more repairs are needed. Calls when repairs are completed, reviews the repair order with the customer and gives them store hours for pick up. Aids the customer in picking up their vehicle when completed by once again reviewing the completed repair order with them so they are able to understand how their money has been spent. Cashes customers out (cash, check or credit card). Asks for a completely satisfied survey from warranty customers. Ensures that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked and put away correctly. Keeps service department forms, menus and pricing guides up-to-date. Successfully completes all training and instruction required to maintain certifications established by the manufacturers and the company. Qualifications/Requirements: Minimum one-year experience writing service in a dealership and general sales experience required. Must have knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards of service and evaluation of customer satisfaction. Must have the ability to establish productive, cooperative relationships with the public, vendors and all employees of the dealership. Strong computer aptitude, specifically with dealership management systems, factory computer systems and Excel required. Must utilize effective time management skills and demonstrate the ability to prioritize and handle multiple assignments at one time. Must have exceptional verbal and written communication skills. Must possess the ability to deal calmly and effectively with high stress situations. Travel to other locations along with our manufacture's training and other relevant training courses required. Must maintain a valid driver's license for occasional travel requirements and have the ability to operate manual transmission vehicles. A professional appearance and manner consistent with Company culture must be maintained. What We Offer - Benefits: Health Insurance Dental Insurance Vision Insurance Supplemental Benefit Insurance, including Life Insurance, Short- and Long-Term Disability Insurance, Accident Insurance and more! 401(K) Retirement Plan Paid Time Off Paid Holidays Employee Discounts Employee Referral Program Continued training through the Company and our manufacturer We are an equal opportunity employer. All persons shall have the opportunity to be considered for employment without regard to actual or perceived race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, age, ancestry, ethnicity, disability, pregnancy, citizenship, marital status, familial status, military or veteran status, genetic information, predisposing genetic characteristic, status as a victim of domestic violence, stalking and sex offenses, or any other status protected by applicable federal, state or local law. We will endeavor to make a reasonable accommodation/modification for the known physical or mental limitations of a qualified applicant with a disability to assist in the hiring process, unless the accommodation would impose an undue hardship on the operation of our business, in accordance with applicable federal, state and local law. If you believe you require such assistance to complete this form or to participate in the interview process, please contact Human Resources by calling ************ or by emailing ************** .
    $34k-60k yearly est. Auto-Apply 60d+ ago
  • HVAC Truck Based Service Manager

    Johnson Controls Holding Company, Inc. 4.4company rating

    Service manager job in Wilkes-Barre, PA

    Build your best future with the Johnson Controls team As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away! What we offer: Competitive salary Paid vacation/holidays/sick time Comprehensive benefits package including 401K, medical, dental, and vision care On the job/cross training opportunities Encouraging and collaborative team environment Dedication to safety through our Zero Harm policy What you will do Responsible for Service customer account leadership, including Labor and Material growth and execution of the Service business, for the team's customer base. Drives profitability and productivity of the team. Manages customer relationship development and satisfaction. Responsible for employee development and retention and for safety program compliance. How you will do it Sets and monitors goals for customer account gross margin delivery and profitability, including Planned Services Agreements and Labor & Materials (L&M) work. Drives L&M growth through Technicians and Team Leads. Leads the execution efforts of assigned Service business to include warranty-related customer issues. Responsible for procuring and mainlining fleet and tools inventory. Ensures consistency of delivery systems through supervision and audits of Technicians, Customer Service Agent and others who are part of the service delivery process. Reviews and approves all L&M quotations. Responsible for budgeting, forecasting, accounts payables/receivables. Responsible for maintaining appropriate staffing levels to accommodate existing and new business needs, hiring, training and transitioning new employees as well as the day-to-day performance of the service team, conducts formal performance reviews, and all related issues. Responsible for safety performance and program compliance. What we look for Required Technical school training or equivalent experience in the HVAC or building controls industry. Three or more years of management experience in a similar service deliverable environment. Strong ability to prioritize work activities for the team, scheduling, and lead a diverse team. Strong interpersonal, customer service, negotiating skills. Demonstrated competence in writing and verbal communication skills. Basic financial accounting experience. Demonstrated proficiency in MS office products and basic Windows environment. Preferred Diploma in Electronic or Mechanical Systems. Two years prior experience in the HVAC or building controls industry. Five plus years in a service management role directing a similar service deliverable team HIRING SALARY RANGE: $100,000-125,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at ***************************************** Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.
    $100k-125k yearly Auto-Apply 28d ago
  • Service Manager

    Hunter Truck Sales & Service LLC 4.0company rating

    Service manager job in Scranton, PA

    Job Description Join the Hunter Truck Family - Now Hiring a Service Manager! ???? Position Type: Full-Time, Exempt Drive Your Career Forward with Hunter Truck Looking for a career with a company that values integrity, teamwork, and great service? Since 1938, Hunter Truck has been a trusted, family-owned Peterbilt dealer providing top-tier trucking solutions across Pennsylvania, West Virginia, New Jersey, and New York. Now, we're growing-and want YOU on our team! We're searching for a strategic, detail-oriented and customer-focused Service Manager with strong leadership abilities and a commitment to delivering high-quality service to join our Scranton branch. If you're passionate about trucks, enjoy working with people, and want to be part of a team that supports your success, this is the opportunity for you! At a Glance ???? Schedule: Monday through Friday, 8:00am - 4:30pm ???? Address: 2900 Stafford Avenue, Scranton, PA 18505 What You'll Do As a Service Manager, you will run an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records and ensure that the daily inventory of technician's time is consistently sold to service customers. You will: Forecast goals and objectives for the department and strive to meet them. Review and analyze technician performance results and provide leadership and guidance when applicable. Create and use specific plans and programs designed to meet sales revenues and net profit goals, as established in the yearly business plan. Hire, train, motivate, counsel, and monitor the performance of all service department staff. Prepare and administer an annual operating budget for the service department. Maintain reporting systems required by general management. Monitor and control the performance of the department using appropriate reports, tracking systems, and surveys. Analyze and provide leadership in the area of market potential and penetration for all Service Department capabilities. Develop and implement a marketing plan which promotes new and repeat business. Understand, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc. Understand and ensure compliance with manufacturer warranty and policy procedures. Direct and schedule the activities of all department employees. Facilitate and/or conduct technical training and send employees to appropriate training schools as needed. Maintain high-quality service repairs and minimize comebacks. Conduct periodic spot checks of completed jobs for thoroughness and quality. Establish and maintain good working relationships with vocational and technical schools to enhance personnel recruitment activities. What We're Looking For 3-10 years related experience or training, or equivalent combination of education and experience Strong communication, organizational, leadership, and customer service skills Licenses & Certifications: Valid Driver's License (must meet company insurability standards) Commercial Driver's License preferred Physical Requirements Regular walking and standing Occasional stooping, kneeling, crouching, or crawling Occasional lifting and moving of up to 50 lbs Why Join Hunter Truck? ✅ Competitive Pay + Incentives ✅ Medical, Dental, Vision, Life & Disability Insurance ✅ 401(k) with Company Match ✅ Paid Training & Career Growth Opportunities ✅ Stable, Family-Owned Company Since 1938 ✅ Team-Oriented Culture Hunter Truck is an Equal Opportunity Employer. We celebrate diversity and are committed to building an inclusive workplace for all employees.
    $60k-94k yearly est. 26d ago
  • HVAC Service Manager

    Harvis, Inc.

    Service manager job in Hazleton, PA

    Job Description Immediately Hiring! On behalf of our client Creative Comfort, Inc. we are looking to hire an experienced Service Manager. At Harvis, Inc. we work to support business owners, their managers and Human Resource 'departments of one' giving them a trusted HR Partner to whom they can delegate HR responsibilities. Harvis is not a temporary staffing agency. We partner with clients to help identify and hire the right employees. Celebrating 20 years In Business! Creative Comfort is a family-owned and operated business, serving Hazleton, PA and the surrounding areas. The company serves residential and commercial customers all over Northeastern Pennsylvania. Joining Creative Comfort means you are a part of a skilled and dedicated team for a company that prides itself with honest and reliable HVAC installations, service, and repairs since 2005. Job Summary: The candidate will be responsible to oversee the operations of the company's HVAC service department, managing technicians, customer relations, and service schedules, while ensuring compliance with safety regulations and budgetary guidelines. They also play a key role in hiring, training, and performance management of service technicians. The job requires a strong technical understanding of HVAC systems, excellent communication and problem-solving skills, and the ability to manage multiple tasks simultaneously. Key Responsibilities: Managing Service Operations: Scheduling service calls, dispatching technicians, and overseeing the completion of jobs. Customer Relations: Addressing customer concerns, ensuring satisfaction, and building strong relationships. Team Management: Hiring, training, mentoring, and managing service technicians. Financial Management: Managing budgets, approving quotes, and monitoring expenses. Safety and Compliance: Ensuring adherence to safety regulations and industry standards. Technical Expertise: Providing technical support to technicians and troubleshooting complex issues. Inventory Management: Overseeing the inventory of parts and equipment. Competitive Pay and Benefits. This position is a DIRECT HIRE opportunity. Harvis Inc. on behalf of our client Creative Comfort. EOE Essential Skills and Qualifications: Technical Proficiency: Strong understanding of HVAC systems, including installation, maintenance, and repair. Communication Skills: Excellent verbal and written communication skills for interacting with customers, technicians, and other stakeholders. Problem-Solving: Ability to analyze issues, develop solutions, and implement corrective actions. Leadership: Ability to motivate and manage a team, delegate tasks effectively, and foster a positive work environment. Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and maintain accurate records. Customer Service: A customer-focused mindset with a commitment to providing excellent service and building strong relationships. Prior Experience: Experience as an HVAC technician is often preferred, as it provides valuable insights into the technical aspects of the job.
    $57k-93k yearly est. 15d ago
  • Operations Anaylst - USD Wire Customer Service

    Bank of America Corporation 4.7company rating

    Service manager job in Scranton, PA

    At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This is an Inbound Call Customer Service role receiving multiple calls throughout the day. Responsibilities include day-to-day analysis, research and resolution of varied problems including receiving 50+ calls per day. Functions include administering defined procedures, analysis and report generation, and exception processing. Coordinates the implementation of products/services and operational solutions. May assist in designing, documenting, implementing, and monitoring of new products/services. Provides guidance to associates within own unit regarding procedural, technical and/or operational changes. Incumbents have full working knowledge of operations environment acquired through experience in an operations environment and on the job training. Minimum Required Skills: * Highly organized with strong attention to detail * Experience receiving calls throughout the business day, up to 50+ calls per day * Typing and Data entry experience * Client facing experience * Excellent time management and prioritization skills, with ability to meet deadlines under pressure * Excellent oral and written communication skills * Exceptional Customer Service experience * Experience with working independently and on teams * Experienced with Microsoft Office Suite, especially Excel * Experienced with managing multiple priorities and multi tasks Desired Skills: * Expert level Excel experience * Working knowledge of payment investigations systems * Financial industry experience * Business, Finance, Accounting, Economics, or similar major preferred Work Hours 10AM - 7PM This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include supporting defined procedures, routine analytics, and creating reports and completing exception processing. Shift: 1st shift (United States of America) Hours Per Week: 40
    $70k-94k yearly est. 2d ago
  • Service Manager

    Tunkhannock Ford

    Service manager job in Tunkhannock, PA

    Job DescriptionDescription: Pompey Automotive Group is seeking a skilled Service Manager to join our team. The ideal candidate will have a strong background in automotive services and management, ensuring the smooth operation of our service departments. Job Responsibilities: Oversee daily operations of the service departments Manage and lead a team of service advisors, technicians, and support staff Ensure exceptional customer service and satisfaction Coordinate workflow and scheduling to meet service goals Conduct automotive diagnostics and provide repair estimates Monitor and maintain quality control standards Drive revenue through recommendations of services and parts Collaborate with the sales team to promote service offerings Maintain dealership standards and compliance with regulations Requirements: Job Qualifications: Service Management experience required (Ford Experience would be preferred, but not required) Dealership experience required Proficiency in automotive diagnostics and repair Strong mechanical knowledge and experience Ability to estimate auto service repair costs accurately Familiarity with auto service repair processes Knowledge of maintenance services and procedures Strong leadership and team management skills Strong Sales Skills and Training to help with Advisor Team If you are a dynamic individual with a passion for the automotive industry and possess the necessary skills to excel in this role, we encourage you to apply. We offer competitive compensation, Medical benefits, 401k Match, Paid time off, ongoing training opportunities, and a supportive work environment. The Pompey Automotive Group is an equal opportunity employer.
    $57k-93k yearly est. 1d ago
  • Area Manager

    Mattress Warehouse LLC 3.8company rating

    Service manager job in Wilkes-Barre, PA

    Exciting Opportunity: Become an Area Sales Manager with Mattress Warehouse! As Mattress Warehouse continues its incredible growth across the country, we're thrilled to offer this exciting growth opportunity! If you're looking to take the next step in your career and play a pivotal role in supporting our expansion, the newly created Area Sales Manager position could be the perfect fit for you! Position: Area Sales Manager - Supporting Growth & Success Across Multiple Stores As an Area Sales Manager, you'll have the opportunity to lead up to 5 retail locations within a designated area. This position allows you to leverage your strong leadership, sales acumen, and operational expertise to drive success in each store. You'll be the go to leader, coach, and mentor for your store managers, helping them exceed sales goals, create exceptional customer experiences, and foster a positive team culture. What You'll Do: Sales & Financial Performance: Drive Results: Consistently achieve or exceed sales and profit goals for your home store and assigned stores. Sales Expertise: Monitor KPIs to identify performance gaps and implement solutions to improve sales and profitability. Sales Training: Empower store teams with ongoing training on our 7 Step Sales Process to enhance customer experience and boost results. Store Performance & Operations: Regular Store Visits Conduct in person assessments to ensure stores meet performance targets and deliver operational excellence. Support & Guidance: Be a resource for your store managers, offering insights, guidance, and best practices. Hiring & Talent Development: Assist with recruiting and interviewing top talent and providing leadership development opportunities to drive team success. Leadership & Engagement: Culture Champion: Foster a positive store culture that aligns with Mattress Warehouse's core values. Motivator: Inspire and motivate store teams to achieve their best performance every day. Collaborative Leadership: Work closely with your District/Regional Manager to execute strategic plans and achieve regional goals. What You'll Bring: Proven success as a Store Manager with a track record of hitting or exceeding sales goals. Exceptional leadership and coaching skills, with the ability to motivate teams. Strong communication, problem solving, and organizational skills. Flexibility to work evenings, weekends, and holidays as needed. A passion for sales, growth, and helping others succeed! This is an incredible growth opportunity for you to step into multiunit leadership and make a lasting impact on our company's success. Ready to help us grow? If you're excited about taking the next step in your career, we encourage you to update your resume and apply today! Let's continue building the future together at Mattress Warehouse! Mattress Warehouse - Improving Lives Through Quality Sleep #MW
    $45k-73k yearly est. Auto-Apply 12d ago
  • Operations Manager II

    Communitycare 4.0company rating

    Service manager job in Wilkes-Barre, PA

    Shift: Days (United States of America) Scheduled Weekly Hours: 40 Worker Type: Regular Exemption Status: Yes Provides administrative leadership assistance to the operations of assigned department(s). Responsible for business and market development and all regulatory activities. Job Duties: Provides operational accountability and administrative leadership for assigned areas. Serves as department liaison with outside constituents and as an active participant in assigned management forums. Collaborates in developing, revising, and auditing all department policies and operational procedures. Develops business plans (i.e. budgets, facilities and capital analyses, market analyses, growth plans, operational contingency plans, information systems). Oversees the development and implementation of all strategic and tactical operational plans. Responsible for the financial performance of all assigned areas. Develops, implements, and achieves budgets and provides input into business plans, financial pro-formas, and operational contingency plans. Implements activities and tools that consistently educate and focus staff on key performance indicators. Facilitates active engagement and communication with department staff via formal meetings and informal interactions. Handles all employee relations activities (i.e. coaching, counseling). Assists with related activities for physician staff. Assesses staff and facilitates skill development for all personnel as needed. Leads and monitors annual staff patient safety education. Directs and monitors ongoing compliance with regulatory requirements in collaboration with performance improvement staff. Monitors all incidents, and ensures all events are reported immediately. Directs department activities to meet patient access and efficiency goals. Guides outpatient care management activities. Participates on teams designed to improve care. Directs preventative maintenance and repair of facilities, equipment and grounds, monitors and maintains interior and exterior cleanliness and aesthetics of facilities, and implements appropriate security measures. Coordinates purchasing activity, including but not limited to monitoring inventory and supervising the ordering of items as needed. Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Position Details: Registered Nurse in the State of Pennsylvania is strongly desired for this role. Education: Bachelor's Degree- (Required) Experience: Minimum of 3 years-Healthcare (Required), Minimum of 3 years-Managerial/Supervisory (Required) Certification(s) and License(s): Skills: We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.* Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.
    $50k-73k yearly est. Auto-Apply 23d ago
  • Business Manager

    The Onin Group

    Service manager job in Hazleton, PA

    Business Manager - Build a Branch. Lead a Team. Create Opportunity. Who We Are At Ōnin Staffing, we don't just fill jobs - we create opportunity and empower people. As a Best Places to Work company, we invest in your success with industry-leading benefits, development programs, and a culture that values innovation and collaboration. About the Role We're looking for a dynamic and driven Business Manager to launch and grow one of our branch locations! In this high-impact role, you'll take the lead on sales, operations, and team development - building a thriving business from the ground up. You'll be the face of Ōnin in your market, driving growth, developing talent, and directly impacting lives in your community. What You'll Do * Lead and manage all day-to-day branch operations with a focus on performance and service excellence * Drive business growth through sales, networking, and local market engagement * Build, coach, and develop a high-performing internal team * Cultivate strong client partnerships and deliver tailored staffing solutions * Support job seekers through onboarding, orientation, and job placement * Ensure compliance with company policies, employment regulations, and safety standards * Strategically grow your branch using Ōnin's Branch Maturity Cycle Ideal Candidate * 2+ years of leadership or management experience * Background in staffing, sales, or business development preferred * Proven ability to lead teams and deliver measurable results * Strong communication, organizational, and problem-solving skills * Bachelor's degree in Business or related field preferred * Entrepreneurial spirit with a passion for people and performance Why Join Us? At Ōnin Staffing, we empower our employees through our Employee Stock Ownership Plan (ESOP), ensuring you share in our success. Our benefits include: * Competitive commission structure & bonuses * 401(k) with 3% match * Medical, dental, and vision insurance * Paid vacation & holidays * Free counseling and legal services * Tuition reimbursement, and more! If you're ready to take the next step in your career and create opportunities, apply today to be a part of The Ōnin Group!
    $57k-103k yearly est. 15d ago
  • Assistant Store Manager

    Francesca's Holdings 4.0company rating

    Service manager job in Lehigh, PA

    We offer a creative and friendly environment with plenty of opportunity for advancement. Who We Are Our inclusive brand reflects our people and commitment to the world. We want you to be part of delivering unique, free-spirited fashion and lifestyle products & create a space to amplify the voices of everyone seeking self-expression. What You'll Do Our Assistant Team Leader (Assistant Store Manager) is a leadership role with a strong emphasis on guest experience, visual presentation, and boutique operations. The ideal candidate has specialty retail experience and is a creative spirit who is ready to support our Boutique Team Leader (Store Manager) in creating an engaging environment for our guests and team members. Assistant Team Leader responsibilities include: Guest Experience Leading and supporting a selling culture focused on building a confident and engaged team that is motivated to provide unwavering dedication to our guests. Leadership Driving sales results by analyzing the business and identifying opportunities to improve metrics through sales floor leadership and continuous coaching on and off the sales floor. Planning, delegating, and following up on expected tasks, assignments, and activities while maintaining our guest as our top priority. Talent Assisting the Boutique Team Leader in recruiting, hiring, onboarding, developing, and retaining a high-performing and diverse team. Assisting in building bench strength for the boutique by preparing team members for the next level of responsibility. Establishing open, candid, and trusting professional relationships with your team. Operations & Visual Supporting and enforcing company policies and procedures fairly and consistently. Maintaining a visually inspiring boutique that is compelling to the guest by utilizing, leading, and delivering our visual brand standards. Problem solving; proactively, creatively, and often independently, driving new ideas and creating solutions to problems. What You'll Get A flexible schedule Growth and advancement opportunities A generous team member discount Monthly Incentive Program Opportunity to participate in our 401(K) Plan Medical, Dental, Vision, and Life Insurance available for FT positions Paid Parental Leave Position Requirements Previous supervisory experience, preferably in a specialty retail store Ability to motivate others and work together to deliver sales results Able to plan and execute tasks efficiently and independently Flexible and adaptable Ability to multi-task and balance multiple priorities Ability to work flexible hours to meet the needs of the boutique including nights, weekends, and holidays Physical Requirements Ability to effectively maneuver around sales floor and stockroom, repetitive bending, prolonged standing, twisting, stooping, squatting and climbing Must be able to work independently Must be able to lift and carry up to 35 lbs We consistently seek candidates for current and future consideration. If you believe your skills, experience, and passion would be a great fit for francesca's, we encourage you to apply today. francesca's is an equal opportunity employer. francesca's understands that it is our team members that contribute to our growth and we invite you to help us continue in our success!
    $32k-38k yearly est. Auto-Apply 60d+ ago
  • Assistant Manager - Laurel Mall

    The Gap 4.4company rating

    Service manager job in Hazle, PA

    About Old Navy Forget what you know about old-school industry rules. When you work at Old Navy, you're choosing a different path. From day one, we've been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season. We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we're family. About the Role As an Assistant Manager, you set the tone for the store and the team and help bring our brand to life for our customers. You're responsible for driving profitable sales growth through all aspects of the store including; customer and product operations, merchandising, and talent development. You are responsible for supporting the execution of the store strategy to achieve performance goals. Through collaboration with your General Manager and/or Assistant General Manager, you will teach and coach behaviors to Leads, Experts and Brand Associates to cultivate a high performing team to deliver a best-in-class experience to our customers. What You'll Do * Support strategies and processes to drive store sales and deliver results through a customer centric mindset. * Recruit, hire and develop highly productive Brand Associate and Expert teams. * Own assigned area of responsibility. * Implement action plans to maximize efficiencies and productivity. * Perform Service Leader duties. * Ensure consistent execution of standard operating procedures. * Represent the brand and understand the competition and retail landscape. * Promote community involvement. * Leverage omni-channel to deliver a frictionless customer experience. * Ensure all compliance standards are met. Who You Are * A current or former retail employee with 1-3 years of retail management experience. * A high school graduate or equivalent. * A good communicator with the ability to effectively interact with customers and your team to meet goals. * Passionate about retail and thrive in a fastpaced environment. * Driven by metrics to deliver results to meet business goals. * Determined to effectively lead and inspire others to learn and grow through coaching and mentoring. * Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts. * Able to utilize retail technology. • Able to maneuver around the sales floor, stockroom and office and lift up to 30 pounds. * Ability to travel as required. Benefits at Old Navy * Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees. * One of the most competitive Paid Time Off plans in the industry.* * Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice.* * Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.* * Employee stock purchase plan.* * Medical, dental, vision and life insurance.* * See more of the benefits we offer. * For eligible employees Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.
    $41k-67k yearly est. 21d ago
  • School Food Service Manager

    Maschio's Food Service

    Service manager job in Blairstown, NJ

    Job Description School Food Service Manager needed for food service program in the Knowlton, NJ area. Monday through Friday, day shift, 6 hours daily. No weekends, or holidays. Summers off. ServSafe certification a plus. Over see cafeteria operation on a daily basis. Food prep, cooking. Serving. Observe that the quality, and food safety procedures are being followed at all times Prepare inventories, and month end paperwork. Over see cafeteria staff, and staffing needs.
    $43k-70k yearly est. 24d ago

Learn more about service manager jobs

How much does a service manager earn in Scranton, PA?

The average service manager in Scranton, PA earns between $45,000 and $116,000 annually. This compares to the national average service manager range of $47,000 to $116,000.

Average service manager salary in Scranton, PA

$73,000

What are the biggest employers of Service Managers in Scranton, PA?

The biggest employers of Service Managers in Scranton, PA are:
  1. Kenworth Of Pennsylvania
  2. HUNTER PETERBILT
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