What is a service manager/senior technician and how to become one

Key steps to become a service manager/senior technician

1. Explore service manager/senior technician education requirements

   Most common service manager/senior technician degrees

   Bachelor's

   58.8 %

   Associate

   18.2 %

   Master's

   14.8 %

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2. Start to develop specific service manager/senior technician skills

   Skills	Percentages
   Project Management	8.60%
   Infrastructure	7.41%
   Service Delivery	7.30%
   Service Management	5.07%
   Technical Support	4.99%

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3. Complete relevant service manager/senior technician training and internships

   Accountants spend an average of 1-2 years on post-employment, on-the-job training. New service managers/senior technician learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a service manager/senior technician based on U.S. Bureau of Labor Statistics data and data from real service manager/senior technician resumes.

4. Gain additional service manager/senior technician certifications

   Service manager/senior technician certifications can show employers you have a baseline of knowledge expected for the position. Certifications can also make you a more competitive candidate. Even if employers don't require a specific service manager/senior technician certification, having one may help you stand out relative to other applicants.

   The most common certifications for service managers/senior technician include IT Information Library Foundations Certification (ITIL) and Project Management Professional (PMP).

   More About Certifications

5. Research service manager/senior technician duties and responsibilities

   • Utilize the CRM tool to track and manage current projects in addition to prospective client progress.
   • Manage incident resolution and SLA compliance management
   • Manage telecom vendors for network development, project implementations and support activities.
   • Manage the telecommunications function which include traditional PBX environments and the migration to VoIP technologies

6. Get service manager/senior technician experience

   Generally, it takes 6-12 months to become a service manager/senior technician. The most common roles before becoming a service manager/senior technician include manager, service technician team lead and technical services manager.

7. Prepare your service manager/senior technician resume

   When your background is strong enough, you can start writing your service manager/senior technician resume.

   You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a service manager/senior technician resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

   Choose from 10+ customizable service manager/senior technician resume templates

   Build a professional service manager/senior technician resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your service manager/senior technician resume.
   

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8. Apply for service manager/senior technician jobs

   Now it's time to start searching for a service manager/senior technician job. Consider the tips below for a successful job search:

   1. Browse job boards for relevant postings
   2. Consult your professional network
   3. Reach out to companies you're interested in working for directly
   4. Watch out for job scams