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Become A Service Manager/Senior Technician

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Working As A Service Manager/Senior Technician

  • Repairing and Maintaining Mechanical Equipment
  • Operating Vehicles, Mechanized Devices, or Equipment
  • Handling and Moving Objects
  • Making Decisions and Solving Problems
  • Inspecting Equipment, Structures, or Material
  • Unpleasant/Hazardous Environment

  • Make Decisions

  • $78,000

    Average Salary

What Does A Service Manager/Senior Technician Do

Heavy vehicle and mobile equipment service technicians, also called mechanics, inspect, maintain, and repair vehicles and machinery used in construction, farming, rail transportation, and other industries.

Duties

Heavy vehicle and mobile equipment service technicians typically do the following:

  • Consult equipment operating manuals, blueprints, and drawings
  • Perform scheduled maintenance, such as cleaning and lubricating parts
  • Diagnose and identify malfunctions, using computerized tools and equipment
  • Inspect, repair, and replace defective or worn parts, such as bearings, pistons, and gears
  • Overhaul and test major components, such as engines, hydraulics, and electrical systems
  • Disassemble and reassemble heavy equipment and components
  • Travel to worksites to repair large equipment, such as cranes
  • Maintain logs of equipment condition and work performed

Heavy vehicles and mobile equipment are critical to many industrial activities, including construction and railroad transportation. Various types of equipment, such as tractors, cranes, and bulldozers, are used to haul materials, till land, lift beams, and dig earth to pave the way for development and construction.

Heavy vehicle and mobile equipment service technicians repair and maintain engines, hydraulic systems, transmissions, and electrical systems of agricultural, industrial, construction, and rail equipment. They ensure the performance and safety of fuel lines, brakes, and other systems.

Service technicians use diagnostic computers and equipment to identify problems and make adjustments or repairs. For example, they may use an oscilloscope to observe the signals produced by electronic components. Service technicians also use many different power and machine tools, including pneumatic wrenches, lathes, and welding equipment. A pneumatic tool, such as an impact wrench, is an air tool powered by compressed air.

Service technicians also use many different hand tools, such as screwdrivers, pliers, and wrenches, to work on small parts and in hard-to-reach areas. They generally purchase these tools over the course of their careers, often investing thousands of dollars in their inventory.

After identifying malfunctioning equipment, service technicians repair, replace, and recalibrate components such as hydraulic pumps and spark plugs. This may involve disassembling and reassembling major equipment or making adjustments through an onboard computer program.

Farm equipment mechanics and service technicians service and repair farm equipment, such as tractors and harvesters. They also work on smaller consumer-grade lawn and garden tractors. Most work for dealer repair shops, where farmers increasingly send their equipment for maintenance.   

Mobile heavy equipment mechanics repair and maintain construction and surface mining equipment, such as bulldozers, cranes, graders, and excavators. Most work for governments, equipment rental and leasing shops, and large construction and mining companies.

Rail car repairers specialize in servicing railroad locomotives, subway cars, and other rolling stock. They usually work for railroad, public and private transit companies, and rail car manufacturers.

For information about technicians and mechanics who work primarily on automobiles, see the profile on automotive service technicians and mechanics.

For information about technicians and mechanics who work primarily on large trucks and buses, see the profile on diesel service technicians and mechanics.

For information about technicians and mechanics who primarily work on motorboats, motorcycles, and small all-terrain vehicles, see the profile on small engine mechanics.

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How To Become A Service Manager/Senior Technician

Most heavy vehicle and mobile equipment service technicians have a high school diploma or equivalent. Because vehicle and equipment technology is increasingly sophisticated and computerized, some employers prefer to hire service technicians who have completed a formal training program at a postsecondary institution.

Education

Most heavy vehicle and mobile equipment service technicians have a high school diploma or equivalent. High school courses in automotive repair, electronics, physics, and welding provide a strong foundation for a service technician’s career. However, high school graduates often need further training to become fully qualified.

Completing a vocational or other postsecondary training program in diesel technology or heavy equipment mechanics is increasingly considered the best preparation for some entry-level positions. Offered by vocational schools and community colleges, these programs cover the basics of diagnostic techniques, electronics, and other related subjects. Most programs last 1 to 2 years and lead to certificates of completion. Other programs, which lead to associate’s degrees, generally take 2 years to complete.

Training

Entry-level workers with no formal background in heavy vehicle repair often receive a few months of on-the-job training before they begin performing routine service tasks and making minor repairs. Trainees advance to more complex work as they show competence, and usually become fully qualified after 3 to 4 years of work.

Service technicians who have completed a postsecondary training program in diesel technology or heavy equipment mechanics require less training.

Many employers send new service technicians to training sessions conducted by equipment manufacturers. Training sessions may focus on particular components and technologies or types of equipment.

Licenses, Certifications, and Registrations

Some manufacturers offer certification in specific repair methods or equipment. Although not required, certification can demonstrate a service technician’s competence and usually commands higher pay.

Important Qualities

Dexterity. Heavy vehicle and mobile equipment service technicians must perform many tasks, such as disassembling engine parts, connecting or attaching components, and using hand tools, with a steady hand and good hand-eye coordination.

Mechanical skills. Heavy vehicle and mobile equipment service technicians must be familiar with engine components and systems and know how they interact with each other. They must often disassemble major parts for repairs and be able to reassemble them.

Organizational skills. Heavy vehicle and mobile equipment service technicians must maintain accurate service records and parts inventories.

Physical strength. Heavy vehicle and mobile equipment service technicians must be able to lift and move heavy equipment, tools, and parts without risking injury.

Troubleshooting skills. Heavy vehicle and mobile equipment service technicians must be familiar with diagnostic equipment, which can help find the source of malfunctions when they are difficult to identify.

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Service Manager/Senior Technician Career Paths

Service Manager/Senior Technician
Manager Project Manager
Senior Project Manager
11 Yearsyrs
Manager
Senior Manager
9 Yearsyrs
Manager Operations Manager Operations Director
Operations Vice President
11 Yearsyrs
Senior Project Manager Director
Service Director
9 Yearsyrs
Senior Project Manager Information Technology Director
Chief Information Officer
11 Yearsyrs
Senior Project Manager
Information Technology Director
10 Yearsyrs
Technical Services Manager Service Manager Project Manager
Service Delivery Manager
10 Yearsyrs
Technical Services Manager Service Manager Operations Manager
Service Operations Manager
8 Yearsyrs
Technical Services Manager Service Manager
Regional Service Manager
9 Yearsyrs
Information Technology Manager Owner Maintenance Manager
Engineering Manager
10 Yearsyrs
Information Technology Manager Principal Superintendent
Project And Field Manager
8 Yearsyrs
Information Technology Manager Owner/Manager Warehouse Supervisor
Logistics Supervisor
5 Yearsyrs
Technical Services Manager
7 Yearsyrs
Information Technology Manager
7 Yearsyrs
Senior Manager Partner Production Manager
Technical Manager
7 Yearsyrs
Senior Manager Owner Project Superintendent
Project Engineering Manager
7 Yearsyrs
Senior Manager Owner/Operator General Contractor
Installation Manager
6 Yearsyrs
Project Manager Consultant/Project Manager Technical Manager
Technical Operations Manager
8 Yearsyrs
Information Technology Technical Services Manager Service Delivery Manager Regional Service Manager
Area Service Manager
7 Yearsyrs
Service Operations Manager Regional Service Manager Area Service Manager
Branch Service Manager
7 Yearsyrs
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Do you work as a Service Manager/Senior Technician?

Help others decide if this is a good career for them

Average Length of Employment
Service Manager 4.0 years
Top Careers Before Service Manager/Senior Technician
Manager 9.8%
Top Careers After Service Manager/Senior Technician
Consultant 5.7%
Director 4.7%
Owner 3.4%

Do you work as a Service Manager/Senior Technician?

Service Manager/Senior Technician Demographics

Gender

Male

79.5%

Female

11.7%

Unknown

8.8%
Ethnicity

White

61.4%

Hispanic or Latino

14.5%

Black or African American

11.1%

Asian

8.8%

Unknown

4.2%
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Foreign Languages Spoken

Spanish

33.3%

German

16.7%

Georgian

16.7%

Cheyenne

16.7%

French

16.7%
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Service Manager/Senior Technician Education

Schools

University of Phoenix

24.4%

North Carolina State University

5.6%

Community College of the Air Force

5.6%

Webster University

5.6%

University of Pennsylvania

4.4%

Virginia Commonwealth University

4.4%

Northeastern University

4.4%

More Tech Institute

4.4%

University of Maryland - College Park

4.4%

Texas A&M University

3.3%

University of Washington

3.3%

Temple University

3.3%

New York University

3.3%

Troy University

3.3%

University of Colorado at Boulder

3.3%

Kaplan University

3.3%

Pennsylvania State University

3.3%

ITT Technical Institute-Troy

3.3%

Regis University

3.3%

University of Massachusetts Amherst

3.3%
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Majors

Business

29.3%

Electrical Engineering

11.1%

Computer Science

10.6%

Management

6.0%

Information Technology

4.6%

Project Management

4.1%

Marketing

3.4%

Electrical Engineering Technology

3.1%

Information Systems

3.1%

Computer Information Systems

3.1%

Computer Networking

3.1%

Accounting

3.1%

Management Information Systems

2.6%

Engineering

2.6%

Environmental Control Technologies/Technicians

1.9%

Mathematics

1.9%

Automotive Technology

1.7%

Finance

1.7%

Mechanical Engineering

1.4%

General Studies

1.4%
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Degrees

Bachelors

34.1%

Masters

29.3%

Other

18.8%

Associate

10.7%

Certificate

4.4%

Diploma

1.5%

Doctorate

1.0%

License

0.2%
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Job type you want
Full Time
Part Time
Internship
Temporary
Average Yearly Salary
$78,000
View Detailed Salary Report
$40,000
Min 10%
$78,000
Median 50%
$78,000
Median 50%
$78,000
Median 50%
$78,000
Median 50%
$78,000
Median 50%
$78,000
Median 50%
$78,000
Median 50%
$152,000
Max 90%
Best Paying Company
Deloitte
Highest Paying City
Minnetonka, MN
Highest Paying State
North Dakota
Avg Experience Level
4.6 years
How much does a Service Manager/Senior Technician make at top companies?
The national average salary for a Service Manager/Senior Technician in the United States is $78,841 per year or $38 per hour. Those in the bottom 10 percent make under $40,000 a year, and the top 10 percent make over $152,000.

Real Service Manager/Senior Technician Salaries

Job Title Company Location Start Date Salary
Senior Manager, Technical Services Medallia, Inc. Palo Alto, CA Sep 10, 2015 $155,000
Senior Manager, Technology Services Consumer Evaluation Systems, Inc. New York, NY Jan 14, 2013 $155,000
Senior Manager, Information Services and Technology Red Hat, Inc. Raleigh, NC Oct 01, 2015 $147,638 -
$160,000
Senior Services Staff Manager 2-Technical Support Alstom Grid Inc. Redmond, WA May 09, 2016 $147,014
Senior Manager, Technology Services (TSO) NB Ventures, Inc. Clark, NJ Jul 18, 2016 $145,000
Senior Manager, Technical Services Icann Los Angeles, CA Sep 02, 2015 $145,000
Senior Manager, IT Services CVS Pharmacy, Inc. Lincoln, RI Apr 21, 2014 $141,773
Senior Technical Services Manager Amazon Corporate LLC Seattle, WA Nov 23, 2016 $134,500
Senior Technical Partner Manager, Developer Services Appdirect, Inc. San Francisco, CA Nov 04, 2016 $115,000
SR. Corporate Technical Service Manager Enthone, Inc. Alpharetta, GA Mar 01, 2010 $105,000
SR. Manager, IT Service Management Nokia Inc. Irving, TX Mar 29, 2010 $105,000
Senior Manager, IT Services-Analysis Hitachi Consulting Corporation Chicago, IL Mar 05, 2015 $102,669
Senior Service Manager-Microsoft Product & Services IT Microsoft Corporation Redmond, WA Sep 24, 2015 $102,000 -
$122,000
SR. Tech Manager, Consulting Services Brinqa, LLC Austin, TX Jul 20, 2009 $100,000
Senior Technical Services Manager Realnetworks, Inc. Seattle, WA Sep 27, 2010 $98,500 -
$108,000
Senior Manager, Technical Services Valud Consulting LLC Addison, TX May 08, 2016 $96,678
SR. Manager, Partner Collaboration/Tech Services Limited Logistics Services Columbus, OH May 28, 2010 $95,000 -
$142,600

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Top Skills for A Service Manager/Senior Technician

  1. Customer Service
  2. Technical Support
  3. Project Management
You can check out examples of real life uses of top skills on resumes here:
  • Led / contributed to multiple 6 Sigma teams targeting improvements in customer service / operational effectiveness.
  • Managed Technical Service for Corporate Beverage Development projects, and commercial technical support for North American market.
  • Maintain relationship of Department with various Hospital Project Management Staff and collaborate with them to develop/improve current support structures and procedures.
  • Managed Vendor relationships that included negotiating technology contracts and renewals, service delivery and support.
  • Participated in architecture reviews and audits; define and maintain documentation on architectural infrastructure and technology standards.

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Top 10 Best States for Service Managers/Senior Technician

  1. Hawaii
  2. Wyoming
  3. North Dakota
  4. Nevada
  5. Alaska
  6. Iowa
  7. Alabama
  8. Wisconsin
  9. Texas
  10. Rhode Island
  • (55 jobs)
  • (53 jobs)
  • (114 jobs)
  • (142 jobs)
  • (29 jobs)
  • (309 jobs)
  • (212 jobs)
  • (369 jobs)
  • (1,445 jobs)
  • (50 jobs)

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