How to hire a service manager/senior technician

How to hire a service manager/senior technician, step by step

Here's a step-by-step service manager/senior technician hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a service manager/senior technician job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new service manager/senior technician
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   Before you start hiring a service manager/senior technician, identify what type of worker you actually need. Certain positions might call for a full-time employee, while others can be done by a part-time worker or contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A service manager/senior technician's background is also an important factor in determining whether they'll be a good fit for the position. For example, service managers/senior technician from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   Here's a comparison of service manager/senior technician salaries for various roles:

   Type of Service Manager/Senior Technician	Description	Hourly rate
   Service Manager/Senior Technician	Heavy vehicle and mobile equipment service technicians inspect, maintain, and repair vehicles and machinery used in construction, farming, rail transportation, and other industries.	$28-87
   Technician	Technicians are skilled professionals who primarily work with technology in different industries. They are knowledgeable about the technical aspects of the various items they work with... Show more	$11-27
   Field Technician	A field technician is responsible for providing technical and maintenance support for the customers by area visits. Field technicians' duties include diagnosing technical problems, replacing malfunction components, upgrading systems for efficiency, running equipment tests to ensure stability, creating draft reports of performed processes, utilizing vehicles and other tools safely, following client's specifications on operating equipment, and adhering to the safety standards... Show more	$13-23

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Project Management
   • Infrastructure
   • Service Delivery
   • Service Management
   • Technical Support
   • ITIL
   • Architecture
   • Customer Satisfaction
   • SR
   • Service Desk
   • Incident Management
   • Process Improvement
   • Windows
   • Lean Six Sigma

   Check all skills

   Responsibilities:

   • Utilize the CRM tool to track and manage current projects in addition to prospective client progress.
   • Manage incident resolution and SLA compliance management
   • Manage telecom vendors for network development, project implementations and support activities.
   • Manage the telecommunications function which include traditional PBX environments and the migration to VoIP technologies
   • Implement strategic merchandising plans to achieve revenue objectives and reduce expenditures while ensuring payroll remain within budget.
   • Participate in architecture reviews and audits; define and maintain documentation on architectural infrastructure and technology standards.

   More service manager/senior technician duties

3. Make a budget

   Including a salary range in your service manager/senior technician job description helps attract top candidates to the position. A service manager/senior technician salary can be affected by several factors, such as geography, experience, seniority, certifications, and the prestige of the hiring company.

   For example, the average salary for a service manager/senior technician in Nebraska may be lower than in Massachusetts, and an entry-level service manager/senior technician usually earns less than a senior-level service manager/senior technician. Additionally, a service manager/senior technician with certifications may command a higher salary, and working for a well-known company or start-up may also impact an employee's pay.

   Average service manager/senior technician salary

   $103,771yearly

   $49.89 hourly rate

   ---

   Entry-level service manager/senior technician salary

   $59,000 yearly salary

   Updated January 22, 2026

   Average service manager/senior technician salary by state

   Rank	State	Avg. salary	Hourly rate
   1	New Jersey	$138,825	$67
   2	Washington	$123,323	$59
   3	California	$121,940	$59
   4	New York	$120,630	$58
   5	Oregon	$113,103	$54
   6	Ohio	$107,385	$52
   7	Virginia	$102,947	$49
   8	Illinois	$96,654	$46
   9	Texas	$95,984	$46
   10	Minnesota	$95,917	$46
   11	Georgia	$94,983	$46
   12	Michigan	$94,911	$46
   13	North Carolina	$87,539	$42
   14	Pennsylvania	$84,954	$41
   15	Tennessee	$75,370	$36
   16	Florida	$71,586	$34

   Average service manager/senior technician salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Upsher-Smith Laboratories	$146,611	$70.49
   2	Arcturus Therapeutics	$146,173	$70.28
   3	Medallia	$133,821	$64.34
   4	Bristol-Myers Squibb	$133,678	$64.27
   5	Federal Reserve	$129,388	$62.21
   6	Macy's	$124,970	$60.08
   7	Federal Reserve Bank	$122,225	$58.76
   8	GEP Worldwide	$121,429	$58.38
   9	Enthone Inc.	$121,214	$58.28
   10	The Bountiful Company	$121,084	$58.21
   11	Cerner	$116,999	$56.25
   12	MetricStream	$115,351	$55.46
   13	Siemens Healthineers	$115,109	$55.34	16
   14	Accenture	$114,698	$55.14	280
   15	Zoetis	$110,495	$53.12
   16	The Kraft Heinz Company	$110,223	$52.99	1
   17	Fiserv	$108,261	$52.05
   18	Corning Incorporated	$106,561	$51.23	2
   19	Gilead Sciences	$105,947	$50.94	2
   20	TreeHouse Foods	$104,834	$50.40

4. Writing a service manager/senior technician job description

   A job description for a service manager/senior technician role includes a summary of the job's main responsibilities, required skills, and preferred background experience. Including a salary range can also go a long way in attracting more candidates to apply, and showing the first name of the hiring manager can also make applicants more comfortable. As an example, here's a service manager/senior technician job description:

   Service manager/senior technician job description example

   At Wolfspeed, we do amazing things in a human way.
   We know that the achievements of our organization are due to the passion, hard work and creativity of our employees. We celebrate different perspectives to foster excellence across our organization, and our goal is to make diversity a foundation of what we do. We are proudly building an environment where you can bring your authentic self to work.
   
   Enjoy doing things that people say can't be done? Innovation is at the center of everything we do.Hate red tape? We remove roadblocks instead of creating them.Working parent? We provide childcare assistance and paid parental leave.Student? We offer continuing education assistance.Looking for community? There are many ways to get involved, from Employee Resource Groups to local outreach.
   
   Here's the Gist:
   IT is looking for an energetic professional to manage, lead and own the IT Service Operations group reporting to the VP IT Infrastructure & Engineering. This Director will ensure operational performance and service levels are met or exceeded across the entire IT computing environment. An ability to think ahead of the curve and understanding of how to manage and prioritize risk (probability vs impact) is critical to the success of Wolfspeed IT Infrastructure and key for this leader to role model.
   
   The Day-to-Day:
   Manage all staffing aspects of the service desk, including motivation, hiring and ongoing management, preparation of performance evaluations and training.Develop, manage, measure and report on key service-level metrics.Ensure process and policies used by the service desk are documented, maintained and applied.Manage staffing and shifts to ensure proper support coverage and availabilities to meet business needs to optimize Service Desk performance, including a 24x7 on call rotation.Identify issue trends and take any needed corrective actions.Project coordination and management.Manage the operational costs and expenditures of the Service Desk.Act as the primary incident escalation manager for major incidents.Monitor tickets and calls to ensure quality of service.Manage, measure and improve end user technology support experience through regular interaction, surveys and other methods of feedback.Promoting the service desk with senior management and working to ensure that it is properly viewed as a core business asset.Manage vendor relationships.Work closely with other members of IT Leadership to develop and implement initiative and projects.
   
   This Job is Right for You if You Have (Minimum Requirements):
   Knowledge and experience of ITIL and ITSM principles.5+ years of managing and IT service and support organization.Advanced knowledge of end users support and troubleshooting to provide support to and mentoring of Service Desk Analysts.Strong written and verbal communication skills.Strong analysis skills.Experience operating in and supporting an enterprise environment.Experience with the execution and management of IT related projects.Understand complex and interdependencies of various systems and applications.Experience with Windows clients, Microsoft and other online services.
   
   Preferred Qualifications:
   Minimum 10-plus years of experience in IT Operations, with leadership responsibilities in large, cross-functional teams, effectively influencing senior-level management/key stakeholders within complex contexts.Experience developing and maintaining both Disaster Recovery and Business Continuity strategies Demonstrated successful management of technical professionals with emphasis in the career development of technical and professional employees.Experience partnering with Business Units partners in supporting cloud-native applications and delivery pipelines specifically with Office 365 application suite and capabilities Proven knowledge in the following domains - Cloud computing, Office 365 suite and capabilities, Azure, AWS, Client computing including laptop, tablet, smart phone, etc.Expertise in establishing strong governance with effective processes, procedures, utilizing key IT service management (ITSM) techniques, policies, along with establishing SLA's, KPIs and other key operational metrics.Experience establishing proactive operations, standardization efforts, and appropriate toolsets with automation and orchestration that will transform much of IT operations in all core areas.Has established modern monitoring frameworks and toolsets with dashboards, metrics, and reports across all infrastructure and security areas. Requires excellent writing skills to support document project plans, procedures, policies and general staff, management and communication Outstanding verbal communication skills; proven ability to communicate effectively at all levels.Ability to provide consultation and expert advice to management.Ability to deal with complex difficult problems involving multiple facets and variables in non-standardized situations.Experience with and knowledge of IT outsourcing activities in a managed services environment preferred.Experience in business systems and process planning specifically in semiconductor or manufacturing industry preferred.Strong written and oral communication skills, including the ability to effectively present in front of a large audience
   
   This role may require additional duties and/or assignments as designated by management.
   
   To put it legally - Wolfspeed is an equal opportunity employer.
   We recruit, employ, train, compensate and promote regardless of race, sex, religion, color, national origin, disability, age, veteran status, gender identity, sexual orientation and other protected status as required by law.
   
   We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.

   Copy this example

   

5. Post your job

   To find the right service manager/senior technician for your business, consider trying out a few different recruiting strategies:

   • Consider internal talent. One of the most important sources of talent for any company is its existing workforce.
   • Ask for referrals. Reach out to friends, family members, and current employees and ask if they know or have worked with service managers/senior technician they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit service managers/senior technician who meet your education requirements.
   • Social media platforms. LinkedIn, Facebook and Twitter now have more than 3.5 billion users, and you can use social media to reach potential job candidates.

   Post your job online:

   • Post your service manager/senior technician job on Zippia to find and recruit service manager/senior technician candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Recruiting service managers/senior technician requires you to bring your A-game to the interview process. The first interview should introduce the company and the role to the candidate as much as they present their background experience and reasons for applying for the job. During later interviews, you can go into more detail about the technical details of the job and ask behavioral questions to gauge how they'd fit into your current company culture.

   You should also ask about candidates' unique skills and talents to see if they match the ideal candidate profile you developed earlier. Candidates good enough for the next step can complete the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new service manager/senior technician

   Once you've selected the best service manager/senior technician candidate for the job, it's time to write an offer letter. In addition to salary, this letter should include details about the benefits and perks you offer the candidate. Ensuring that your offer is competitive is essential, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and you should be open to discussion. After you reach an agreement, the final step is formalizing the agreement with a contract.

   It's equally important to follow up with applicants who don't get the job with an email letting them know that the position has been filled.

   To prepare for the new service manager/senior technician first day, you should share an onboarding schedule with them that covers their first period on the job. You should also quickly complete any necessary paperwork, such as employee action forms and onboarding documents like I-9, benefits enrollment, and federal and state tax forms. Finally, Human Resources must ensure a new employee file is created for internal record keeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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