What does a service manager/senior technician do?
Service manager/senior technician responsibilities
Here are examples of responsibilities from real service manager/senior technician resumes:
- Utilize the CRM tool to track and manage current projects in addition to prospective client progress.
- Manage incident resolution and SLA compliance management
- Manage telecom vendors for network development, project implementations and support activities.
- Manage the telecommunications function which include traditional PBX environments and the migration to VoIP technologies
- Implement strategic merchandising plans to achieve revenue objectives and reduce expenditures while ensuring payroll remain within budget.
- Participate in architecture reviews and audits; define and maintain documentation on architectural infrastructure and technology standards.
- Implement EMC and HDS enterprise storage solutions including remote mirroring.
- Examine business processes that may be better suit for cloud or more efficient platforms.
- Ensure adherence with the enterprise policies, standards, processes, procedures and guidelines for all ITIL processes.
- Install and repair closed circuit video and PC base image-processing equipment both in- house and at customer installations worldwide.
- Propose and play pivotal role in nationwide deployment of new NOC schedule, reducing labor costs by $500K.
- Detail out SLA metrics for issue identification, resolution, and post activities along with processes for handling critical issues.
- Provide new customers support on data import, workflow mapping, business processes, and application/adoption of CRM best practices.
- Support software license clients with the IgnitionOne SaaS platform through onboarding process, training, optimization, and marketing strategy.
- Head up the team for ISO certification and are part of the team to maintain all systems to maintain compliance.
Service manager/senior technician skills and personality traits
We calculated that 9% of Service Managers/Senior Technician are proficient in Project Management, Infrastructure, and Service Delivery. They’re also known for soft skills such as Dexterity, Mechanical skills, and Organizational skills.
We break down the percentage of Service Managers/Senior Technician that have these skills listed on their resume here:
- Project Management, 9%
Centralized the management and control of Education projects through the Implementation and management of the Clarity application for Education project management.
- Infrastructure, 7%
Participated in architecture reviews and audits; define and maintain documentation on architectural infrastructure and technology standards.
- Service Delivery, 7%
Managed and directed operational personnel in Service Support and Service Delivery activities.
- Service Management, 5%
Oversee implementation and configuration of new Service Management Software Solution.
- Technical Support, 5%
Managed Technical Service for Corporate Beverage Development projects, and commercial technical support for North American market.
- ITIL, 5%
Trained over 140 management-level associates in ITIL management roles & responsibilities.
Common skills that a service manager/senior technician uses to do their job include "project management," "infrastructure," and "service delivery." You can find details on the most important service manager/senior technician responsibilities below.
Dexterity. To carry out their duties, the most important skill for a service manager/senior technician to have is dexterity. Their role and responsibilities require that "heavy vehicle and mobile equipment service technicians must perform many tasks, such as disassembling engine parts, connecting or attaching components, and using hand tools, with a steady hand and good hand-eye coordination." Service managers/senior technician often use dexterity in their day-to-day job, as shown by this real resume: "provided hands-on level ii/iii data and telecommunications technical support. "
Mechanical skills. Many service manager/senior technician duties rely on mechanical skills. "heavy vehicle and mobile equipment service technicians must be familiar with engine components and systems and know how they interact with each other," so a service manager/senior technician will need this skill often in their role. This resume example is just one of many ways service manager/senior technician responsibilities rely on mechanical skills: "repair and install mechanical and electrical systems on all types of boats. "
Organizational skills. Another skill that relates to the job responsibilities of service managers/senior technician is organizational skills. This skill is critical to many everyday service manager/senior technician duties, as "heavy vehicle and mobile equipment service technicians must maintain accurate service records and parts inventories." This example from a resume shows how this skill is used: "implemented key process improvements resulting in a higher organizational maturity level. "
Physical strength. For certain service manager/senior technician responsibilities to be completed, the job requires competence in "physical strength." The day-to-day duties of a service manager/senior technician rely on this skill, as "heavy vehicle and mobile equipment service technicians must be able to lift and move heavy equipment, tools, and parts without risking injury." For example, this snippet was taken directly from a resume about how this skill applies to what service managers/senior technician do: "strengthened knowledge, configuration management, and event management processes. "
Troubleshooting skills. A commonly-found skill in service manager/senior technician job descriptions, "troubleshooting skills" is essential to what service managers/senior technician do. Service manager/senior technician responsibilities rely on this skill because "heavy vehicle and mobile equipment service technicians must be familiar with diagnostic equipment to find the source of malfunctions." You can also see how service manager/senior technician duties rely on troubleshooting skills in this resume example: "repair and troubleshooting of control systems, including industrial controls, analog/digital dimming systems,municipal sewer/water systems. "
The three companies that hire the most service manager/senior technicians are:
- SAIC16 service managers/senior technician jobs
- Thermo Fisher Scientific8 service managers/senior technician jobs
- Amazon4 service managers/senior technician jobs
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Compare different service managers/senior technician
Service manager/senior technician vs. Technician
Technicians are skilled professionals who primarily work with technology in different industries. They are knowledgeable about the technical aspects of the various items they work with. They are usually working with electricity or with technological advancements. Technicians may be assigned to do the construction of equipment or materials related to their field of study. They may also be assigned to conduct diagnostics and other maintenance activities to ensure that the equipment works properly. Technicians may also be required to conduct basic repairs in case of problems. It is important that technicians have good analytical skills and decision-making skills.
While similarities exist, there are also some differences between service managers/senior technician and technician. For instance, service manager/senior technician responsibilities require skills such as "project management," "infrastructure," "service delivery," and "service management." Whereas a technician is skilled in "patients," "customer service," "patient care," and "hand tools." This is part of what separates the two careers.
Technicians tend to make the most money working in the telecommunication industry, where they earn an average salary of $46,660. In contrast, service managers/senior technician make the biggest average salary, $112,335, in the pharmaceutical industry.The education levels that technicians earn slightly differ from service managers/senior technician. In particular, technicians are 11.8% less likely to graduate with a Master's Degree than a service manager/senior technician. Additionally, they're 0.2% more likely to earn a Doctoral Degree.Service manager/senior technician vs. Field technician
A field technician is responsible for providing technical and maintenance support for the customers by area visits. Field technicians' duties include diagnosing technical problems, replacing malfunction components, upgrading systems for efficiency, running equipment tests to ensure stability, creating draft reports of performed processes, utilizing vehicles and other tools safely, following client's specifications on operating equipment, and adhering to the safety standards. A field technician must have excellent communication and decision-making skills, as well as extensive knowledge of the technological industry.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that service manager/senior technician responsibilities requires skills like "project management," "infrastructure," "service delivery," and "service management." But a field technician might use other skills in their typical duties, such as, "customer service," "ladders," "test equipment," and "hand tools."
On average, field technicians earn a lower salary than service managers/senior technician. Some industries support higher salaries in each profession. Interestingly enough, field technicians earn the most pay in the energy industry with an average salary of $41,076. Whereas service managers/senior technician have higher pay in the pharmaceutical industry, with an average salary of $112,335.In general, field technicians achieve lower levels of education than service managers/senior technician. They're 11.8% less likely to obtain a Master's Degree while being 0.2% less likely to earn a Doctoral Degree.Service manager/senior technician vs. Communication service technician
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from service manager/senior technician resumes include skills like "project management," "infrastructure," "service delivery," and "service management," whereas a communication service technician is more likely to list skills in "fiber optic," "social services," "equipment installation," and "ac. "
Most communication service technicians achieve a lower degree level compared to service managers/senior technician. For example, they're 8.5% less likely to graduate with a Master's Degree, and 0.2% less likely to earn a Doctoral Degree.Service manager/senior technician vs. Management services technician
Types of service manager/senior technician
Updated January 8, 2025
