Service Desk Lead
Service manager job in Schaumburg, IL
We are seeking a skilled and motivated Service Desk Lead to oversee our IT support team and ensure the efficient delivery of technical support services to our organization. The ideal candidate will possess strong technical acumen, proven leadership experience, and a passion for problem-solving and continuous improvement. This role will play a pivotal part in managing end-user support, driving process improvements, and leveraging modern technologies to meet organizational needs.
Key Responsibilities
Lead the service desk team by managing daily operations, providing guidance, and fostering a culture of excellence in IT support service delivery.
Act as the main escalation point for technical issues and ensure timely resolution to meet Service Level Agreements (SLAs).
Oversee the deployment, configuration, and management of Microsoft Office 365 (hybrid environment), Windows operating systems, and Active Directory.
Manage Microsoft Intune for software testing, pushing, and deployment through centralized management tools and processes.
Implement and maintain ITIL-aligned service management processes and tools, using IT Service Management (ITSM) platforms for ticketing and reporting.
Develop, document, and maintain knowledge articles, ensuring smooth knowledge-sharing among support staff.
Drive continuous learning for the team, ensuring the adoption of best practices and mastery of new technologies in the IT ecosystem.
Oversee and enforce end-user device management, software deployment tools, and modern endpoint security through robust solutions.
Maintain up-to-date certifications and promote certification-focused upskilling among team members.
Collaborate with other IT teams to enhance security, cloud identity management, and system integrations.
Basic Qualifications
Bachelor's degree in Computer Science, Information Systems, or a related field.
Minimum of 3+ years of experience in IT support roles, with at least 2+ years in a leadership position managing IT support operations.
Strong technical expertise in hybrid environments using Microsoft Office 365, Windows operating systems, Active Directory, and Microsoft Intune.
Demonstrated experience with software deployment processes and centralized management technologies.
ITIL certification and additional IT certifications (e.g., CompTIA A+, Microsoft certifications).
Excellent leadership and team management skills, with strong communication and problem-solving abilities.
Experience with ITSM tools and remote support technologies for effective service delivery.
Proficient knowledge of end-user device management, security solutions, and software deployment tools.
Proven problem-solving and analytical thinking with a focus on creating user-centric solutions.
Excellent written documentation skills for team processes, knowledge bases, and policy documentation.
Preferred Qualifications
Advanced certifications from Microsoft or within the Identity and Access Management (IAM) domain.
Knowledge of operating in large IT environments with over 3,000 users, multiple domains, and Office 365 (O365) tenants.
Experience implementing and managing modern endpoint detection and response (EDR) tools.
Familiarity with cloud platforms like Azure, AWS, and their respective IAM components.
Service Delivery Manager
Service manager job in Chicago, IL
The Account Service Delivery Manager is responsible for managing and delivering high-quality services to clients while ensuring alignment with business objectives. This role involves overseeing end-to-end service delivery, maintaining strong client relationships, driving operational excellence, and ensuring customer satisfaction.
Key Responsibilities:
Client Relationship Management:
Act as the primary point of contact for clients, ensuring their needs are met and expectations are exceeded.
Build and maintain strong, long-term relationships with stakeholders.
Regularly engage with clients to understand their evolving requirements and provide tailored solutions.
Service Delivery Management:
Oversee the end-to-end delivery of services, ensuring adherence to SLAs and KPIs.
Monitor and improve service quality, ensuring operational efficiency and excellence.
Proactively identify and address potential risks or issues in service delivery.
Team Leadership:
Lead and mentor the delivery team, fostering a culture of collaboration and performance excellence.
Ensure the team is equipped with the necessary skills and resources to meet client requirements.
Conduct regular performance reviews and provide constructive feedback.
Operational Excellence:
Develop and implement strategies to optimize service delivery processes.
Drive continuous improvement initiatives to enhance efficiency and effectiveness.
Ensure compliance with organizational policies, standards, and regulatory requirements.
Financial Management:
Manage budgets, ensuring cost-effective delivery of services.
Monitor financial performance and profitability of accounts.
Identify opportunities for upselling or cross-selling additional services to clients.
Reporting and Communication:
Prepare and present regular reports on service performance, client satisfaction, and operational metrics.
Communicate effectively with internal and external stakeholders.
Key Skills and Competencies:
Strong client relationship management and communication skills.
Proven ability to manage and deliver services in a fast-paced environment.
Excellent problem-solving and decision-making abilities.
Strong leadership and team management skills.
Knowledge of service delivery frameworks (e.g., ITIL, Agile).
Financial acumen and ability to manage budgets.
Analytical mindset with attention to detail.
Qualifications and Experience:
Bachelor's degree in business administration, IT or a related field (master's degree preferred).
10+ years of experience in service delivery, account management, or a similar role.
Experience in managing large-scale accounts or projects.
Familiarity with industry-specific tools and technologies.
Director of Meeting Services
Service manager job in Burr Ridge, IL
Starting Range: $100,000-$110,000 per year, depending on experience.
Hybrid Schedule: 2 days in office required.
/Essential Function
Primary focus includes the management of all scheduled programs, from soliciting, reviewing and
negotiating of all hotels, convention center and vendor contracts to the facilitation of meeting
logistics. Provide direct leadership and guidance to the Meeting Services Department, and
collaborates with the Education and Exhibits Departments, to plan and produce high-quality and
cost-effective educational activities in accordance with ACCME, AMA, AdvaMed, and international
guidelines where appropriate. Organizes, analyzes, and recommends locations for education and
business meetings. Assist in creating strategic marketing plans, responsible for the overall
logistical management of meetings, both educational and committee. Develops and manages activity
budgets; provides financial reporting and performance tracking.
Basic Functions and Responsibilities
1. Administer the solicitation and negotiation of all meeting-related contracts. Can delegate
specific contracts to other team members to initiate.
2. Manage meeting logistics and RFPs for all meetings, educational or committee, including but
not limited to hotel, convention center, and vendor contracts, meeting room assignment and set-up,
food and beverage, audiovisual, signage, destination management, special events, board, faculty and
staff travel, and registration.
3. Directly responsible for the overall Annual Meeting city selection, convention center and
hotel contracting. Control all logistics for the Annual Meeting provides support for the technical
exhibition.
4. Work directly in partnership procurement and contracting between NASS and other related medical
societies, as needed.
5. All duties as assigned by Executive Director and/or Associate Executive Director of Event
Services to achieve NASS goals and objectives in promoting the values and mission.
6. Delegate and assign projects to Meeting Services department staff.
7. Maintain a working knowledge of all NASS service areas and provides peer support/back-up as
needed.
8. Assists in establishing a productive relationship with members, staff, and volunteers.
9. Track meeting schedules of other spine-related societies and groups to try to prevent overlap
of events.
10. Assist in writing, proofing and editing marketing copies and supporting text.
11. Assist in establishing a productive relationship with volunteers, members, staff, as well as
contractors, site personnel (hotel and convention center) while striving to enhance the image and
reputation of NASS as a pre-eminent, high-quality medical specialty society.
12. Develop and accurately maintain historical / statistical database for all meetings assigned
and generate reports as requested.
13. Preparation of the annual and individual program budgets as assigned, monitor financial
condition of the programs for cost-effectiveness, approves all expenditures.
14. Provide feedback in developing a marketing strategy for CME activities and products. Analyze
member's past annual meeting comments, to identify improvements. Meet with internal resources
regularly to coordinate CME educational resource efforts, and to integrate marketing strategy into
overall NASS promotional plan.
15. Delegate faculty arrangements, vendor, and logistical needs to various NASS staff.
16. Write, proof, and edit marketing copy and supporting text.
17. Edit, proof, and prepare reference materials for distribution onsite.
18. Evaluate work performance of Meeting Services Department staff.
19. Update conflict calendars as required.
Minimum Education/Experience Requirements
1. Bachelor's degree required.
2. Nine years+ of meeting planning experience required.
3. CMP preferred
Supervision Received
Directly supervised and reviewed by Associated Executive Director of Event Services. Independent in
determining work methods and deadlines. Minimal supervision required. Deadlines set by Meeting
Services or Education Department, Committees or Board of Directors.
Supervision Exercised
Meeting Services Department staff
Staff and volunteers assigned to off-site programs
Relationships
Close Contact
Meeting Services Department Exhibits Department Education Department
IT Department Marketing Department
Moderate Contact
All other support teams.
Volunteer / Member Contact
1. Program committees
2. Board of Directors, President's family
3. Other collaborative partnering organizations and support personnel for assigned individual
program activities and projects.
Service Providers/Other Partners
1. Primary interface with convention center/hotel/meeting facility for all contractual items,
concessions and an effective meeting administration schedule.
Other Requirements
1. Highly developed oral, written, and interpersonal communications skills required.
2. Strong sense of commitment and the ability to handle multiple projects with overlapping and
simultaneous deadlines efficiently and effectively.
3. Creativity, resourcefulness, and problem-solving skills are a must.
4. Analytical and organizational skills required.
5. Computer literacy is essential (proficiency with Microsoft Office Suites); average to heavy
computer usage.
6. Group facilitation skills required.
7. Ability to lift boxes weighing up to 20 lbs.
8. Travel 5-10 times per year required, night and weekend work as needed.
Operations Manager
Service manager job in Wauconda, IL
About the Role
A leading U.S.-based manufacturing organization is seeking an Operations Excellence Manager to drive process optimization and lead the functional side of their D365 transformation. This is a high-impact role for someone who understands manufacturing operations deeply, has led ERP/MES implementations, and is comfortable guiding the business-not taking orders from it.
You will serve as the primary operations representative for all D365 Operations initiatives and future system enhancements, working closely with operations, supply chain, and IT leadership to shape processes, drive improvements, and ensure seamless alignment with the organization's manufacturing systems.
Key Responsibilities
Process Analysis & Improvement
Assess current manufacturing workflows, identify gaps, and design improved processes.
Lead operational change management connected to D365 and related systems.
System Implementation & Functional Leadership
Support and guide D365, MES, SCM, and PLM system implementations and enhancements.
Provide functional direction-configuration, requirements, testing-not development.
Requirements & Documentation
Gather, validate, and translate business requirements into functional specifications.
Create process maps, configuration documentation, and training materials.
Data & Reporting
Analyze manufacturing, inventory, and supply chain data.
Build or guide reporting/dashboards using data tools (Power BI, Tableau, SQL).
Project Management
Lead small to mid-sized projects tied to operations system improvements.
Ensure milestones, deadlines, and cross-functional alignment.
Training & Support
Train end users and support adoption across operations and supply chain teams.
Troubleshoot issues and ensure smooth daily system usage.
Cross-Functional Collaboration
Partner with IT, engineering, production, and supply chain to align systems with business goals.
Ensure compliance with regulatory, quality, and internal standards.
Required Qualifications
Bachelor's degree in Business, Supply Chain, Manufacturing, Engineering, or related field
5+ years of manufacturing operations experience
3-5+ years supporting ERP systems (D365 strongly preferred; SAP/Oracle acceptable)
Experience with MES, SCM, PLM, or other manufacturing systems
Proven experience designing, mapping, and improving manufacturing processes
Strong data analysis skills (SQL, Power BI, Tableau)
Experience with process mapping tools (Visio, Lucidchart)
Excellent communication skills and the ability to lead business stakeholders
Prior experience driving ERP implementation or major process transformation
Preferred Qualifications
Experience in food, beverage, ingredients, or process manufacturing
Lean, Six Sigma, or continuous improvement certification
Exposure to Industry 4.0, IoT, or smart manufacturing technologies
Project management certifications (PMP, Prince2) or CBAP
Dealer District Manager
Service manager job in Chicago, IL
Job Title: District Manager - Dealer Operations
Payroll Status: Exempt/Salaried
Reports to: Whole sale operations manager-west
Purpose: To develop and implement sales strategies for assigned area that produces results and grows our portfolio of fuel customers. Works to set and achieve target performance standards; provides feedback and takes appropriate action to achieve sales results. Able to generate sales and builds sales and marketing infrastructure for the organization. Develops and builds lasting relationships with customers and prospects to develop future growth.
Duties and Responsibilities:
Develop and maintain marketing and account penetration plans to identify and monitor opportunities. Plans include, but are not limited to, assessment of current state of account, competition within the target, key decision-makers, overall fuel budget, issues/pain points within the target and within the customer's marketplace, current solutions, technologies and products, opportunities for new product and service offerings, and action plan to optimize spend potential throughout the assigned account.
Acts as primary negotiator on behalf of True North in contract negotiations, renewal negotiations, terms and execution. Ability to evaluate all aspects of a customer's business to negotiate the best deal possible.
Further develop existing relationships and establish new business relationships throughout current or target markets.
Monitors competition by gathering current marketplace information on pricing, products, marketing, techniques, etc.
Establishes new accounts by planning and organization of daily work schedule to call on existing or potential customers/prospects.
Manage assigned dealer network in all aspects of the business including credit, delivery, software, hardware, sales, promotion, maintenance, capital and insurance.
Develop annual goals and initiatives and report on progress.
Ensure assigned dealers maintain required image standards; ensure expectations are met by visiting each location and performing MMP and White Glove inspections.
Ability to problem solve when equipment, site, software needs repair or replacement.
Ability to guide dealers in direction to maintain and /or purchase new equipment.
Achieve weekly, monthly, quarterly and yearly new business goals.
Prepare weekly/monthly/quarterly reports as required.
Other duties as assigned.
Qualifications and Requirements
Bachelor's Degree in Marketing or related field preferred.
Previous sales experience in the oil and energy industry.
Previous point of sale experience required.
Must be proficient in Microsoft Office software, word and excel.
Demonstrated ability to work with/through others to achieve desired results.
Excellent negotiation and communication skills.
Must possess and maintain a valid driver's license and eligibility for coverage under the company's motor vehicle insurance policy.
Must be highly motivated, have a strong sense of urgency, initiative and able to work independently with little supervision.
Must be able to lift and move objects weighing up to 75 pounds.
While performing the duties of this job, the employee is regularly required to talk and hear.
This position requires standing, walking, bending, stooping, climbing and reaching throughout the course of the shift. Frequent use of hands and fingers to handle or feel and reach. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
True North LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Operations Manager
Service manager job in Chicago, IL
Operations Manager - Top Real Estate Team (Chicago)
About the Role:
IKGroup at Jameson Sotheby's Cityhub is looking for a highly proactive, detail-obsessed, experienced Operations Manager with a real estate background. This person will take full ownership of day-to-day operations so our top-producing broker can stay focused on what matters most-clients, deals, and growth.
Responsibilities:
Own and manage all daily operational tasks-anticipating needs before they arise.
Coordinate vendors and service providers (e.g., stagers, cleaners, photographers, movers).
Oversee listing preparation and ensure properties are photo-ready, show-ready, and launch on time.
Manage and streamline communication across the team, ensuring nothing falls through the cracks.
Track and follow up on all active deals, ensuring deadlines and contingencies are met.
Maintain and update internal systems, checklists, and processes for maximum efficiency.
Handle inbox triage - filtering and responding to operational and logistical questions.
Be the first point of contact for vendors, contractors, and service providers.
Assist with marketing coordination (print orders, open house prep, listing packages).
Provide weekend coverage for critical tasks, emergencies, or show prep.
Work closely with the lead broker to identify operational gaps and implement solutions without waiting for direction.
Qualifications:
Minimum 3+ years of experience in a real estate operations, transaction coordination, or team management role.
Deep understanding of real estate workflows (listings, contracts, closings).
Licensed or willing to obtain a license preferred.
Exceptional attention to detail and organizational skills.
Comfortable making decisions and taking ownership.
Tech savvy (CRM, MLS, digital marketing platforms).
Able to work weekends and off-hours when needed.
Thrives in a fast-paced, high-stakes environment.
Compensation:
Competitive base salary + performance-based bonuses.
Growth potential in a top-producing luxury real estate team.
Operations Manager
Service manager job in Elgin, IL
Job Title: Operations Manager
Pay: $90-115k
We are seeking an experienced and driven Operations Manager to oversee the daily operations of our construction and restoration business. This individual will ensure projects, people, and processes run smoothly from the office to the field. The ideal candidate is a hands-on, detail-oriented leader who thrives in a fast-paced environment. They bring a balance of strategic thinking, strong organizational skills, and people leadership - ensuring that projects are completed on time, teams are aligned, and company goals are consistently achieved.
Key Responsibilities:
Leadership & Team Development
Lead, mentor, and develop members of the Operations team, fostering accountability, collaboration, and continuous improvement across departments
Conduct regular 1:1 meetings, team meetings, and performance reviews to ensure clear communication and progress toward goals.
Recruit, onboard, and train new team members in alignment with company standards and safety protocols.
Organize quarterly team-building events to promote culture and engagement.
Operational Excellence
Oversee daily operations across Administration, Compliance, Accounts Receivable/Payable, and field support teams.
Ensure coordination between office and field teams to maintain project flow, efficiency, and quality.
Review and refine operational processes to improve scheduling, workflow, and communication between departments.
Monitor key metrics and ensure operational targets are achieved
Ensure company Core Values are consistently practiced and integrated into daily operations.
Project & Financial Oversight
Review and analyze project performance data, labor hours, and profitability metrics to drive informed decision-making.
Work closely with leadership to set realistic goals and track progress toward annual and quarterly priorities.
Review and negotiate insurance policies, subcontractor agreements, and vendor contracts to ensure adequate protection and value.
Identify cost-saving opportunities and manage operational budgets to improve margins.
Support development of fair and motivating compensation and bonus structures for field and office staff.
Compliance & Documentation
Ensure all employee files and documentation are accurate, complete, and compliant with company and regulatory requirements.
Oversee accurate and timely timecard processes to improve payroll accuracy.
Ensure incident/loss reports are filed promptly and follow-up actions are taken.
Maintain compliance with all safety standards, OSHA requirements, and industry regulations.
Continuous Improvement & Innovation
Champion the company's move toward paperless operations and improved digital workflows.
Evaluate and implement system improvements to increase operational efficiency and reduce bottlenecks.
Act as an advisor to identify and implement better methods, tools, and practices for increasing productivity and throughput.
Monitor industry trends and emerging technologies in restoration/construction to maintain a competitive edge.
Continuously seek ways to improve service quality, team performance, and operational effectiveness.
Qualifications & Skills:
Bachelor's degree in Business, Construction Management, or related field preferred.
5+ years of progressive experience in operations, project management, or administration within the construction or restoration industry.
Proven ability to manage multiple teams, projects, and priorities simultaneously.
Strong understanding of estimating, project cost control, and production workflows.
Excellent communication and interpersonal skills - able to collaborate effectively with internal teams, subcontractors, vendors, and clients.
Proficiency with Microsoft Office, project management tools, and ERP systems.
High mental acuity and problem-solving ability with a focus on accuracy, efficiency, and accountability.
Commitment to continuous learning, improvement, and operational excellence.
Core Competencies:
Strategic and critical thinker
Strong communicator and collaborator
Field-to-office operational leader
Team builder and mentor
Results and accountability-driven
Continuous improvement mindset
ABOUT ACCURATE PERSONNEL:
Accurate Personnel is here to help! As an industry-leading full-service staffing agency, we have all the tools you need to start earning that next paycheck soon. Send us your application and our team will instantly get to work on finding you the right placement to fit your needs. Accurate Personnel has been a provider of temporary job services and direct hire search for 45 years. Our expertise has allowed us to grow from a regional Chicagoland office into a nationwide search firm that services over 500 clients while never losing sight of personalized service. Apply with us today! Accurate Personnel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Salary dependent on experience.
Area Operations and Sales Manager
Service manager job in Chicago, IL
Inspire Wellness and Connection in Chicago!
Grace Management, Inc. is seeking an energetic and compassionate Area Operations and Sales Manager to support premier communities in Chicago, IL.
At Grace Management, we believe
“It's not like home. It is home.”
With over 40 years of excellence and recognition as one of the nation's top senior living operators, we are committed to a people-first culture built on compassion, collaboration, and meaningful connections.
The Area Operations and Sales Manager position reports to the Regional Director of Operations with a dotted line to the Regional Director of Sales. The AOSM provides direction and oversight for the Operation and Sales functions of multiple communities within the Grace Management, Inc portfolio. This position will primarily focus on projects in Chicago and as directed or identified by the Regional Director of Operations, ensuring alignment with organizational goals and priorities. This position must have the ability to influence, lead and coach Executive Directors and Sales Leaders in the communities they are supporting. An AOSM must possess excellent time management skills as well as be self-directed and resourceful.
Essential Functions
• Guide, lead, and coach Executive Directors to ensure operations standards for effective service delivery, quality, cost control, and safety are met.
• Guide, develop, coach, and support Sales Leaders to achieve high occupancy and revenue targets
• Direct implementation and execution of company policies and procedures throughout the portfolio; supporting and reaffirming the Executive Directors ability to make a positive difference in the lives of our team members and residents.
• Recruit, train, develop, and assess the performance of highly motivated and effective Executive Directors and Sales Leaders.
• Oversee community operations; Perform site visits; Ensure that National programs are being implemented and utilized to their fullest potential; Strategize to take communities to the next level and work with regional and corporate team members to ensure the community is exceeding expectations.
• In collaboration with senior Grace Management Leadership, initiate, coordinate, organize, and execute new community transition and onboarding guides and Grace Management, Inc. cultural and process standards.
• Create, implement, and monitor goals related to revenue, census, turnover, operational expenses, labor management, and overall performance results in the region and assist Executive Directors to implement corrective measures to address/resolve variances.
• Supports lease-up opportunities by focusing on essential tasks to drive occupancy. Actively engages in strategies and actions that contribute to achieving and maintaining full occupancy, ensuring all necessary tasks are efficiently completed to support leasing efforts.
• Work proactively with community Sales Directors and Executive Directors in anticipating sales and marketing challenges and collaborating on the development and implementation of solutions.
• Communicate clear expectations for sales performance, including KPI's.
• Assist community in the development and execution of Strategic Sales and Marketing Semi-Annual Plans.
• Report key findings of systemwide CRM reporting; identify solutions and interventions; be responsible for follow up, action plans and measurement of improvement.
• Identify trends and interact with the operations and sales team to develop and monitor action plans, leadership and development, resident relations, and safety.
• Develop, implement, and track annual sales, operating and capital budgets.
• Establish a thorough, working knowledge of base rates and care costs within assigned communities and determine changes as warranted.
• Ensure that each community maintains compliance with all local, state, and federal regulations.
• Participate in state associations and regulatory agencies.
• Manage and report all essential legal issues and take appropriate action to ensure the company complies with applicable laws and regulations.
• Initiate appropriate actions on reports and recommendations provided by authorized inspection agencies.
• Build strong relationships with Executive Directors, Sales Directors, and Regional Directors.
• Act on constructive feedback by listening to supervisor, customers, and associates and use it to improve performance.
• Maintain resident, associate, and community confidentiality.
• Demonstrate positive attitude and ability to work well with all people.
• Promote positive work environment that emphasizes teamwork.
• Comply with deadlines as outlined by Regional Directors.
• Understand processes, reports, and tools available.
Knowledge, Skills, Abilities, and Experience
• Bachelor's degree in business, health-related field, or hospitality; master's degree preferred.
• Demonstrated 5-10 years of healthcare management experience, including at least five years of recent executive director and/or administrator job experience.
• Prior experience in a regional role and/or with multiple building responsibilities preferred; Experience in managing various disciplines while ensuring adherence to federal, state, and corporate standards is required.
• Experience in assisted living and memory care strongly preferred.
• Knowledge of financial management skills and familiarity with business principles and practices.
• Must hold or qualify for state license required to operate an Assisted Living Community; Nursing Home, or comparable service facility.
• Active / valid driver's license required for travel.
• Must possess proven track record in leading, training, and coaching professionals in achieving census and financial goals.
• Must be proficient in Microsoft Word, Excel and CRM database systems.
• Must follow the Grace Management, Inc. policies and procedure manuals and associate handbook.
Assistant Store Manager
Service manager job in Skokie, IL
POP MART, founded in 2010 (SEHK: 9992), is a market-leading entertainment company and a global champion of designer toy culture. Through global artist development, IP operations, designer toy culture evangelism, and strategic investments, we have built an integrated platform covering the entire designer toy value chain, allowing artists to focus solely on their craft and giving stage to talent from all over the world. With 4,000+ employees worldwide, POP MART has successfully set foot in more than 23 countries and regions, serving a diverse audience of cultural pioneers and art fans.
Job Overview
We are in search of an Assistant Store Manager with previous experience to help in supporting with all operational and customer facing task in store. This person will be responsible for store opening and closing operations, ensuring that all store operations are occurring as expected, and providing a great experience in store. This person needs to have a strong attention to detail and will be an expert in store processes, identifying opportunities for improvement and communicating barriers to the Store Manager. The position reports to & receives functional guidance from the Store Manager.
What You Will Achieve
Manage a team of Brand Associates setting expectations, goals, and develop talent
Act as the manager on duty in the store, focused on delivering results while enabling a positive customer and employee experience
Maintain a clean, organized, and safe store environment for customers, employees, and store products
Focused on providing positive customer and employee experience
Set high store standards that reflects company brand image, values, and culture
Subject matter expert on POP MART core business information including POP MART's characters information, products, company history information
Support company on marketing events such as in store events, Pop-up events, conventions, new store openings
Support company RoboShop business as needed and follow up with in store RoboShop employee and RoboShop business partners as needed
Improve sales performance of stores and meet sales key performance indicators such as store conversion, units per transaction, dollars per transaction, store sales trends
Drive sales of company key products such as Blind boxes, MEGA, and accessories
Must be able to work flexible hours including nights, weekends, holidays
Visual Merchandising & Inventory Management (1 or the other depending on store size)
Execute Visual Merchandising and Marketing directives from business partners while attending weekly calls
Installation of Marketing decals, props, set up new merchandising planograms, and set up marketing fixtures
Remerchandise the sales floor based on product sell-through or slow moving product, making strategic decisions that align with business needs
Works closely with Inventory ASM to determine BOH and warehouse inventory levels
Required to work specific days of the week depending on Visual/Inventory Management responsibilities
Responsible for back of house organization, inventory management, receiving/transferring of goods, and weekly/quarterly inventory auditing.
Qualifications:
Retail industry knowledge, skills, and abilities
Confident and comfortable engaging customers to deliver great customer experience
More than 2 years of store leadership experience in retail
High level of ethics, values, integrity, and trust
Experience working independently in an ambiguous environment with minimal supervision.
Demonstrated ability to use data and metrics to back up assumptions and implement effective solutions
Ability to adapt to a fast-paced environment and implement new standardization directives
High School Diploma
Must be 18 years old or older
Physical Requirements
Ability to regularly lift, carry, and move merchandise and supplies up to 50 lbs.
Ability to stand and walk for extended periods (up to 6-8 hours per shift)
Ability to bend, kneel, reach, and climb ladders or step stools safely
Ability to perform repetitive tasks such as unpacking boxes, tagging items, and stocking shelves
Able to work in a fast-paced environment that may require quick movements and multitasking
Ability to work in varying temperature conditions, including stockroom and receiving areas
Manual dexterity required to operate standard stockroom tools (e.g., box cutters)
Benefits:
Market-competitive packages: we provide 401k, health insurance, PTO leave, paid sick leave, etc.
Opportunities to learn and lead: we provide on-the-job training to ensure employees are equipped with the most up-to-date skill sets and knowledge
Career development: we work with you to advance your career through short-term assignments, new experiences, etc.
You are flexible while working in a dynamic environment and can effectively prioritize multiple tasks. Most importantly, you enjoy learning new things, love to assist our customers, and contribute to a strong team culture in the store.
*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.
**As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.
Store Manager
Service manager job in Pleasant Prairie, WI
The Store Manager is accountable for sales performance, focusing on growth and profitability, customer satisfaction, merchandising standards, store operations, and the training and development of the entire staff.
Reports To: District Manager
Supervises: Co-Manager, Assistant Manager, Key Holder, and Store Associates
Essential Functions
People Development
Recruitment & Retention: Network, recruit, hire, develop, and retain high-quality management and associates to fill store profiles and support succession planning.
Performance Management: Set annual goals, administer performance reviews, and develop all direct reports.
Training & Development: Train, develop, and provide ongoing feedback and coaching on product knowledge, selling skills, visual merchandising, and delivering an exceptional customer experience.
Customer Experience
Customer Service: Ensure an excellent level of customer service is a priority at all times by consistently executing and achieving the Customer Experience through regular assessment, coaching, and follow-up with the team.
Leadership: Maintain visibility and lead by example on the selling floor to answer customer questions and support all selling functions.
Visual Merchandising: Implement all visual merchandising standards, directives, promotions, and maintain overall cleanliness and organization of the sales floor and stockroom.
Drive Sales & Profitability
Sales Goals: Meet or exceed profitability expectations for the store in sales, payroll, shrink, and conversion.
Strategic Execution: Create and execute strategies to maximize store sales and control expenses.
Operational Effectiveness
Payroll Management: Meet all payroll expectations.
Loss Prevention: Control company assets by meeting all loss prevention measures.
Policy Compliance: Execute and comply with all company policies and procedures.
Additional Responsibilities
Decision Making: Use sound judgment when making decisions.
Communication: Maintain excellent communication skills.
Integrity & Respect: Act with integrity and respect.
Adaptability: Adapt to changes required by the business.
Multitasking: Ability to handle multiple tasks simultaneously.
Additional Duties: Assume and complete other duties as assigned by the supervisor.
Job Requirements
Minimum two years of store manager experience with a proven track record for driving sales and profit results and training and developing a team of individuals.
Proficiency in personal computer use and detailed report analysis.
High school education or equivalent preferred.
Ability to perform heavy lifting in excess of 30 pounds.
Ability to stand for a minimum of eight hours during scheduled shifts.
Senior Customs Brokerage Manager
Service manager job in Chicago, IL
Title: Senior Manager, Customs Brokerage Location: Chicago, IL OR Cleveland, OH (Must be in either location - will need to be onsite 3 days/week and remote 2 days/week) The Senior Manager, Customs Brokerage, oversees multiple teams within a brokerage center, ensuring the effective operation of customs brokerage services. This role is responsible for leading Managers and Supervisors, achieving strategic and financial objectives, and fostering team development. The Senior Manager collaborates with branch leadership, Sales, and senior company leadership to meet strategic goals, control expenses, and drive performance. Succession planning and team growth are critical aspects of this role, ensuring sustainable success and operational excellence.
This position is essential to driving the success of the customs brokerage organization by overseeing multiple teams, achieving strategic and financial goals, and fostering a culture of excellence. The Senior Manager, Customs Brokerage, plays a pivotal role in aligning operations with organizational objectives and ensuring long-term growth and success.
Key Responsibilities
Leadership and Oversight
Lead and mentor Managers and Supervisors, ensuring they effectively manage their teams and meet operational goals.
Conduct regular meetings with direct reports, including weekly team meetings and one-on-one sessions.
Handle escalations, resolve personnel issues, and ensure alignment across all teams within the brokerage center.
Strategic Collaboration
Interact regularly with General Managers and Operations Managers for supported branches to align operations with branch objectives.
Partner with Sales and senior leadership to achieve strategic goals and support business development initiatives.
Operational and Financial Management
Manage brokerage operations to meet budget goals, control expenses, and drive revenue generation.
Evaluate staffing needs for the brokerage center and develop resource plans to meet current and future demands.
Monitor and ensure compliance with established KPIs, accuracy standards, and timeliness in billing and collections.
Team Development and Succession Planning
Develop teams by fostering a culture of growth, continuous improvement, and accountability.
Identify high-potential employees and create succession plans to ensure organizational sustainability.
Support training and development initiatives across all levels of the brokerage center.
Performance Monitoring and Improvement
Evaluate team performance, provide actionable feedback, and implement strategies to address operational challenges.
Ensure client satisfaction by maintaining high standards of service and resolving escalated issues promptly.
Collaborate with Compliance, Finance, and other internal departments to drive process improvements and maintain operational integrity.
Qualifications
Bachelor's degree in Business, Logistics, or a related field preferred.
U.S. Customs Brokerage License preferred
Minimum 7-10 years of experience in customs brokerage, with at least 3-5 years in a senior leadership role.
Comprehensive knowledge of U.S. Customs regulations, entry processes, and compliance requirements.
Proven ability to manage large teams, control expenses, and meet financial and operational goals.
Strong strategic thinking, problem-solving, and decision-making skills.
Exceptional communication and interpersonal skills, with the ability to engage effectively at all levels of the organization.
Proficiency in Microsoft Office Suite and experience with customs brokerage software.
Assistant Store Manager
Service manager job in Chicago, IL
Assistant Store Manager - ESQ (Bespoke Menswear) - Winnetka, IL
Company: ESQ
Assistant Store Manager
Employment Type: Full-Time
About ESQ
ESQ is Chicago's finest high-end bespoke clothing company dedicated to crafting exceptional, tailored experiences for our discerning clientele. Rooted in quality, elegance, and personalized service, ESQ sets the standard for luxury menswear and women's tailored fashion in the North Shore. We're seeking an enthusiastic and experienced Assistant Store Manager to help elevate our retail operations and champion our brand values.
Role Overview
As Assistant Store Manager, you'll be a key leader within the ESQ store. You will support the Store Manager in daily operations, team execution, and customer relationship building, ensuring every guest receives an unparalleled shopping experience. This role is perfect for someone passionate about luxury menswear and delivering exceptional service.
Key Responsibilities
Support daily store operations and ensure outstanding customer service
Coach, develop, and mentor sales associates to deliver brand-defining experiences
Drive sales performance and contribute to achieving store goals
Manage inventory, merchandising, and visual standards
Assist with hiring, training, scheduling, and performance evaluations
Represent ESQ with professionalism and luxury service standards
What We're Looking For
Strong attention to detail, communication, and organizational skills
Passion for menswear, style, and elevated customer experiences
Ability to work a flexible schedule, including weekends and holidays
A team player who thrives in a high-touch environment
Compensation & Benefits
We're offering a competitive salary that reflects the prestige of our brand, the cost of living in the North Shore, and market rates for comparable roles in the region.
Salary Range: $50,000 - $60,000
Benefits Include:
Competitive base salary + performance incentives
Full health benefits
Employee discount on bespoke and ready-to-wear merchandise
Paid time off & holiday pay
Career growth and professional development opportunities
Why ESQ
At ESQ, we do more than sell clothes - we craft confidence and individuality. You'll be part of a team that values creativity, collaboration, and excellence. If you're a polished communicator with a passion for luxury retail and team leadership, this is the perfect next step in your career.
How to Apply:
Send your resume and a brief cover letter to ********************** with the subject line
Assistant Store Manager - ESQ
Assistant Store Manager - Chicago, Rush Street
Service manager job in Chicago, IL
Founded in 2008 by Los Angeles native Jeff Abrams, Rails has grown from a small label - started with just a single hat - into a full collection of women's and men's apparel. Sold at top international retailers and worn by a loyal following of celebrities and tastemakers, the brand has come to define a new classic heritage and relaxed sensibility. Rails is sold in 30 countries by more than 1000 retailers, including its own flagship stores in New York, San Francisco, Newport Beach, Paris, London and Amsterdam.
Summary:
The role of the Assistant Store Manager is to support the Store Manager by leading the store team to meet and exceed all sales and operational goals and ensure KPI's are achieved. In addition, this fashion inclined individual is a passionate brand ambassador who is responsible for promoting brand engagement with clients and partners within their city. This managerial role will act as a key functional support leader in the daily business operations of the store, including training and supervising employees, managing inventory levels and driving for results.
The Assistant Store Manager reports to the Store Manager
Responsibilities:
Strategic:
Ensure floor coverage, financial targets, visual merchandising standards, client service, and operational functions within the store both front of house and back of house are achieved
Support the execution of business plans to accelerate the business forward and remedy opportunities
Culture:
Be an ambassador to the brand and promote the culture of Rails internally and externally
Ensure store atmosphere upholds the image of the brand
Client Centric:
Ensure acquisition and retention of clients are key focuses and as such create and cultivate client relationships for the store and brand overall
Be sure that you and your teams deliver the best possible client experience with every type of engagement (in store, virtual, alternate mediums)
Solution oriented approach to finding resolutions to customer service issues
Marketing & Community:
Create and bring to life activations/ events in the store that seek client acquisition and focus on client retention/ development
Build a local network of tastemakers, stylists, marketing, business partners who have an impact on local that will promote brand and build client loyalty and retention
Team Leadership:
Support a positive work environment with teams and throughout store network including cross functional partners
Attract, retain talent from outside of the store
Continually coach, motivate, train and develop internal teams so they achieve performance goals and are set up for success with growth opportunities within the organization
Support performance management initiatives with store teams
Attend and lead store meetings as required by the business (Store Level and Corporate)
Ensure that work schedules are aligned with store goals
Ability to manage and resolve conflict in the workplace
Visuals:
Ensure the image of the store is in line with corporate standards and store team is upholding these standards
Support VM of the store is completed in accordance with VM guidelines
Operations:
Ensure all inventory initiatives are completed including receiving, return to warehouse, transfers, regular cycle counts, inventory reconciliation, and processing are completed in accordance to company guidelines as required
Ensure the completion of merchandise receipts and transfer requests
Protect all company assets including cash handling, inventory, expenses etc.
Manage Client Consignment business, ensuring a quick turnaround, strong take rate, and timely return of merchandise
Support omnichannel functions, including Order-in-Store, Ship-from-Store, Pickup-in-Store, Reserve-in-Store, with a focus on achieving Omni-specific KPIs
Ensure that all the processes are being completed in compliance with legal, safety, and internal procedures
Partner with cross functional partners as necessary including Stores within network, Operations, Visual Team, CRM, Retail Training, HR, Merchandise teams, Regional management to maintain and accelerate the business forward
Additional projects/ responsibilities may arise in accordance with the needs of the business
Requirements:
At least 2+ years of experience in a retail managerial position
Fashion enthusiasts and retail experience within women's and men's apparel preferred
Ability to effectively create, manage and adhere to deadlines
Familiar with key retail performance indicators
Adaptable, a sense of openness, active listener, and compassionate
Advanced organizational skills, writing and communication skills
Expertise in Microsoft Office 365 Suite
Comfortable and savvy with computer technology, including PC and iOS devices
Travel approximately 10% of the time
Ability to climb ladders
Ability to lift 25+ lbs.
Rails is committed to providing equal employment opportunities and building a diverse workplace in all its forms and considers candidates without regard to race, color, religion, age, gender identity, sexual orientation, national origin, disability status, veteran status or any other characteristic protected by applicable laws. As an equal opportunity employer we welcome and consider all qualified applicants.
Assistant Store Manager
Service manager job in Joliet, IL
Berkot's is seeking Assistant Store Manager applicants for all 20 store locations.
Job Responsibilities:
Assistant the Store Manager in the day to day functions of running the store, responsible for opening and closing of the store
Have functional knowledge of all departments within the store; Deli, Bakery, Produce, Meat. Grocery, Front End
Provide quality customer service at all times, handle customer comments and special requests
Assist in interviewing, hiring, onboarding, and training of all new Employees
Understand and enforce all company policies as it relates to best practices in the Employee Handbook
Supervise a team of 3-20 employees store wide at one time, prioritizing tasks and functions for the day
Work with Store Manager for counseling on problems, recommendations for change, and effectiveness on merchandising decisions
Understand use and safety on all pieces of machinery and equipment
Uphold OSHA safety and Health code Standards in every department
Make decisions concerning placement of merchandise, pricing, employee scheduling, expense control, store shrink, ordering of products, department operating procedures and sales/ promotion of merchandise
Communicate to customer, employees, managers and supervisors
Requirements:
Ability to stand for 5 hours
ability to lift 40 lbs
Highschool Diploma or GED
2-3 years of grocery experience highly preferred
Job Type: Full-time
Benefits:
401(k) matching
Dental insurance
Vision insurance
Health insurance
Life insurance
Paid time off
Assistant Advisor Manager
Service manager job in Chicago, IL
We are seeking an Assistant Advisor Manager to help lead, coach, and elevate our growing Engel & Völkers network in Illinois, Southwest Michigan and Northern Indiana. This role is ideal for a high-performing, actively licensed real estate broker with 3+ years of successful production who is ready to expand into leadership while staying connected to the business they love.
At Engel & Völkers, we believe in quality, collaboration, and the power of one exceptional brand. Our Assistant Advisor Manager will play a central role in developing our talent, reinforcing our culture, and supporting Advisors as they build sustainable, high-volume businesses.
Role Overview
The Assistant Advisor Manager supports our licensed Advisors through coaching, accountability, training, and strategic guidance. You will begin by leading in the areas where you already have strength, experience, and confidence. As you progress in leadership-and as we gain a deeper understanding of your talents-you will take on broader responsibilities and ultimately oversee the full scope of the Advisor Manager role as outlined below. This position is designed as a pathway toward becoming the Broker of Record for the Shoreline region.
(Ultimate) Key Responsibilities
Advisor Coaching & Development
Provide 1:1 coaching and group training to support business growth, client service, and professional development.
Guide Advisors in using the full E&V toolkit: CRM, EV World, marketing platforms, systems, and resources.
Reinforce best practices around branding, service standards, marketing, negotiation, and lead management.
Business Performance & Accountability
Support Advisors in building consistent, sustainable production.
Lead monthly shop meetings and regular accountability sessions.
Monitor activity and performance to ensure Advisors remain aligned with E&V expectations.
Talent Support & Integration
Contribute to the recruiting strategy for growing the Shoreline and Northern Indiana Advisor team.
Evaluate potential talent and participate in recruitment.
Assist with onboarding and integration of new Advisors.
Promote a culture of collaboration, consistency, and professional excellence.
Shop Leadership
Support the Shop's operational rhythm and Advisor experience.
Serve as a trusted resource and brand ambassador.
Collaborate with leadership to strengthen systems, processes, and overall shop performance.
Support compliance by ensuring Advisors adhere to state licensing rules, brokerage procedures, and regulatory standards.
Play an active role in strengthening the Shop's operational and financial performance as you grow toward broader leadership responsibilities.
Ideal Candidate Profile
Licensed real estate broker with 3+ years of successful real estate sales experience.
A natural coach with excellent communication and mentoring skills.
Strong understanding of local market dynamics and real estate fundamentals.
Comfortable with technology (CRM, MLS, Google Workspace, marketing platforms).
Motivated by helping others succeed and building a premium, collaborative culture.
Holds an active broker license; ideally holds an Michigan or Indiana license as well.
Interested in progressing toward becoming the Shop's future Qualifying Broker / Broker in Charge.
A strong desire to grow as a leader through coaching, skill development, and hands-on experience.
What We Offer
A global luxury brand recognized for quality, exclusivity, and elevated experiences.
A culture rooted in passion, competence, and exclusivity.
A tailored leadership development plan aligned with your strengths and long-term growth into brokerage leadership.
Industry-leading tools, technology, marketing, and training resources.
A collaborative environment with strong operational and marketing support.
Structured mentorship and hands-on guidance to develop the skills required for future Broker of Record responsibilities.
Excellent benefits including health care, dental, vision, 401(k), and disability insurance.
Ready to Elevate Your Career?
If you are a proven licensed real estate broker who wants to grow into leadership and make an impact within a premium global brand, we'd love to connect.
Nursing Unit Manager - Rehab
Service manager job in Chicago, IL
Sinai Chicago is committed to providing compassionate, respectful, and high-quality healthcare to the community. The organization focuses on patient-centered care with a strong foundation in integrity, teamwork, and safety.
Come Join the Schwab team to lead a team fostering engagement and a culture where interdisciplinary team members work together to exceed patient outcomes and grow professionally. At Schwab Rehabilitation Hospital, nurses are empowered to heal, to lead, and to make a difference. We offer meaningful work, strong teamwork, growth opportunities, and the chance to change lives every single day.
Job Summary:
The Nursing Unit Manager is responsible for leading and managing a clinical unit with 24/7 accountability. This includes supervising staff (RNs, CNAs, etc.), ensuring quality care, maintaining regulatory compliance, and managing operations, budget, and performance.
Key Responsibilities:
Clinical Oversight: Ensure safe, evidence-based patient care; act as clinical resource; support care coordination across teams.
Staff Management: Hire, train, mentor, and evaluate nursing staff; support performance improvement and continuing education.
Operations & Compliance: Manage daily operations, budgets, staffing, and regulatory readiness; lead quality and safety initiatives.
Leadership: Facilitate unit meetings, drive continuous improvement, and maintain open communication with teams and leadership.
Qualifications:
Education: Bachelor's degree in Nursing (required)
Experience: Minimum 2 years in a nursing leadership role
Licenses/Certs:
Active Illinois RN license
Current BLS certification
Skills:
Strong leadership, communication, and organizational skills
Experience with EMR systems (EPIC and MEDITECH preferred)
Proficiency in Microsoft Office
Benefits:
Medical, dental, vision, and prescription coverage
Life and disability insurance
Health Savings Account (HSA) and Flexible Spending Account (FSA)
Student Loan Assistance
403(b) retirement plan
Employee Assistance Program (EAP)
Limited benefits for per diem/registry employees
Store Manager
Service manager job in Schaumburg, IL
MANGO is a multinational fashion company that designs, manufactures and markets clothing and accessories.
At MANGO, we inspire and unite through our passion for style and culture. We are in 118 countries and our online presence extends to more than 85 countries. Our team is made up of people of 112 nationalities.
In our team, we are proactive and dynamic, with communication skills and we are always open to new challenges. We are a young and multicultural team, we love the good vibes we have and we work together to achieve results. We are informed of trends and current events in the retail world.
Job Details:
We're excited to announce the opening of our new store at Woodfield Mall in Schaumburg, Illinois, this January, and we're looking for a dynamic Store Manager to lead the launch.
If you're passionate about fashion and ready to take ownership of one of the most exciting store openings in the U.S. market, we'd love to hear from you.
Reporting to the Regional Manager you will be responsible for the general running of your store. You will ensure that sales targets are exceeded, customer service is at its highest level and the store image is impeccable. You will be responsible for leading and motivating your team and maintaining an atmosphere that is always active and pleasant.
Key Responsibilities:
To ensure an excellent level of customer service is provided in the store
To plan, apply and monitor the required measures in order to reach and exceed sales targets
To analyze and review management indicators and costs in order to improve them
To ensure and collaborate in the implementation of merchandising standards and optimize selling space in order to obtain maximum profitability
To be familiar with the collection, and control and manage the stock to maximize sales
To act as a role model and promote effective communication within the team
To recruit, train and ensure the seamless integration of the new employees
To lead and motivate the team, ensuring the development of staff potential
To plan, organize, prioritize and distribute tasks, optimizing resources and minimizing costs
To ensure the optimal management of personnel administration duties
We are looking for an individual with relevant experience in managing a dynamic store within the fashion retail industry.
You should be self-motivated, inspire your team to work well as a team leading by example and deliver outstanding results. You should have a proven ability to maximize profitability. Sales-oriented, organized and tenacious, you are a problem solver, able to work well under pressure and adapt to changes.
If you like sharing responsibility, developing both professionally and personally, and want to grow in a dynamic fashion retail company in full expansion, then this is your opportunity!
Apply now and start a long and successful career within MANGO.
Join our team! Help us to reach our goal: to be present in every city in the world.
What makes us special?
As a member of the Mango team, you'll get a 40% discount on all our lines, so that you'll always be wearing the latest!
Insurance Benefit: You only pay a % of the value!
Pet Insurance - Partnering with MetLife, covering up to 90% of veterinary expenses.
401(K) Pension Plan
Holidays + Wellness Days
Vacation Days
Commuter Benefits
Bonus and/or Commission paid monthly
At Mango, we invest in your personal and professional development. Access a wide range of training courses, personalized mentoring, continuous development programs and internal promotion opportunities that will drive you toward success.
Think big! Mango offers you international opportunities in over 120 markets for you to broaden your horizons and grow with us globally.
You got it?
We like you!
General Manager
Service manager job in Frankfort, IL
Lead with Excellence at Green Garden Country Club in Frankfort, Illinois - General Manager Opportunity!
Do you possess a passion for cultivating exceptional member experiences and a proven track record of leadership within the hospitality or club industry? Green Garden Country Club, a well-respected and thriving institution in Frankfort, Illinois, is seeking a dynamic and results-oriented General Manager to lead our dedicated team and elevate our club to even greater success.
As General Manager, you will be the central figure in overseeing all facets of our operations, ensuring the seamless and efficient delivery of outstanding services and programs to our valued members in the Frankfort community and beyond. You will foster a welcoming and inclusive atmosphere, nurture a high-performing team, and strategically manage the club's resources to secure financial stability and long-term prosperity.
What you'll do:
Provide strategic direction: Develop and execute strategic plans, annual budgets, and operational objectives that are in harmony with the club's mission and vision for our Frankfort location.
Elevate member experience: Champion a member-first philosophy, proactively understand and address member needs specific to our Frankfort demographic, and guarantee exceptional service delivery across all departments (golf, dining, social events, etc.).
Inspire and manage the team: Recruit, train, mentor, and evaluate a talented and diverse team, fostering a collaborative and positive work environment within our Frankfort club.
Oversee comprehensive operations: Manage the daily operations of the club, encompassing golf course upkeep, food and beverage services, event coordination, membership administration, and facility maintenance at our Frankfort site.
Ensure fiscal responsibility: Develop and manage budgets, monitor financial performance, implement cost-effective strategies, and identify opportunities for revenue enhancement within the Frankfort market.
Maintain impeccable standards: Ensure adherence to all relevant laws, regulations, and club policies, upholding high standards of quality and safety at our Frankfort facility.
Cultivate strong relationships: Foster positive connections with members, staff, vendors, and the local Frankfort community.
Drive continuous improvement: Regularly assess operations, pinpoint areas for enhancement, and implement innovative solutions to enrich the member experience and operational efficiency at our Frankfort club.
What you'll bring:
Significant experience (5+ years) in a senior management role within a country club, or similar member-based organization.
Robust financial acumen and a proven ability to develop and manage budgets effectively.
Exceptional leadership, communication, and interpersonal abilities with the capacity to motivate and inspire teams.
A deep understanding of the expectations and needs of country club members.
Excellent organizational and problem-solving skills with meticulous attention to detail.
A Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred).
A genuine passion for the country club environment and a dedication to providing outstanding experiences.
Familiarity with Frankfort and the surrounding Will County community is highly desirable.
What we offer:
Green Garden Country Club in Frankfort offers a competitive salary and benefits package, along with a unique opportunity to lead a well-established and respected organization within a thriving community. You will have a significant role in shaping the member experience and contributing to the continued success of our club.
Are you ready to lead Green Garden Country Club in Frankfort to even greater heights?
If you are a dynamic leader with a commitment to excellence and a passion for member satisfaction, we encourage you to apply. Please submit your resume and a cover letter detailing your qualifications and your vision for Green Garden Country Club in Frankfort.
We are excited to connect with you!
Full Time Associate Manager / Keyholder
Service manager job in Schaumburg, IL
About the job
: Full Time Associate Manager
Since 1975, TUMI has been creating world-class business and travel essentials, designed to upgrade, uncomplicate, and beautify all aspects of life on the move. Blending flawless functionality with a spirit of ingenuity, we're committed to empowering journeys as a lifelong partner to movers and makers in pursuit of their passions. Designed in America, for Global Citizens everywhere. The brand is sold globally in over 75 countries through more than 1,900 points of sale. For more about TUMI, visit *************
Brand Detail:
INTEGRITY
Our standards are exceptional, and we stand by everything we do.
PASSION
We treat our products, people and clientele with the total dedication they deserve.
INNOVATION
When it comes to forward thinking, we are foremost.
GLOBALISM
We are all Global Citizens and look to contribute to a global community.
ENTREPRENEURIAL SPIRIT
Each of us is empowered to create personal and collective progress.
Position Summary:
As part of our Retail team, the Associate Manager is responsible for creating a client experience that accurately reflects the ethos of our brand while building and maintaining strong client relationships and driving sales through outstanding service.
The ideal candidate is committed to client service, demonstrating a strong understanding of, if not passion for, the luxury, travel, fashion, and lifestyle markets.
The TUMI retail environment encourages an entrepreneurial spirit, offering growth opportunities over time as we work together to increase sales, KPI's, build client awareness, provide world-class service, and grow the brand.
Key Responsibilities:
Performance to Goals:
Meet and exceed individual and store baseline goals for personal sales and KPI metrics inclusive of conversion, DPT, UPT and Client Data Capture.
Leadership and Initiative:
Display a good sense of initiative, able to plan and prioritize, display strategic thinking, and champion change in an effective manner.
Take pride in work and strive for excellence.
Take responsibility for performance and complete all assigned tasks and meet deadlines.
People Development:
Training and Developing: Help teach others training content through consistent roleplay and coaching. Demonstrate an openness to new ideas and concepts while quickly learning and applying to the job. Monitor and assist the Store Manager with the training and development for store associates. Complete quarterly goalsetting for personal development.
Coaching and Feedback: Clearly articulate strengths, goals and opportunities. Show critical thinking capabilities and is solution oriented. Utilize company tools to create a 360-degree coaching culture.
Communication and Relationship Building:
Exercise strong written and verbal skills.
Adapt communication skills upwards, laterally and to their team.
Demonstrate ethical conduct when completing job duties.
Promote the organization's business goals and adapt flexibly to change.
Collaborate effectively with team.
Compliance:
Manage personal timecards to ensure payroll accuracy.
Maintain Tumi University Training.
Adhere to all company policies and procedures.
Visual Merchandising/Client Experience:
Ensure the store follows the visual guidelines and directives.
Enforce excellent client services through the emphasis of utilizing client books, thank you cards and executing event strategies.
Ensure a consistent superior client experience.
Qualifications:
Understand the TUMI brand and have true passion for the lifestyle, clients, and product assortment.
Value a collaborative environment.
The retail team stands, moves around the store, lifts, pushes boxes that weigh 30 pounds, and uses a ladder to complete job duties.
Have strong sales and client experience, preferably in the luxury market.
Can demonstrate proven success in meeting sales goals and achieving KPI's.
Have a strong sense of integrity and an ability to lead by example.
Have strong time management skills.
Associate Benefits:
Career pathing
Work-life balance
Training
Paid time off
Medical, dental, vision, life insurance
Pet Insurance
Tuition Reimbursement
Tumi…. Perfecting the Journey
This job description is not an exhaustive list of all functions that may be required, and this description may be subject to change. Nothing in this description restricts TUMI's right to assign or reassign duties and responsibilities to this position at any time. Employees or applicants who believe they need a reasonable or religious accommodation should request one from management or Human Resources. The Company complies with all applicable accommodation requirements.
Assistant Manager
Service manager job in Batavia, IL
Domino's Pizza is hiring immediately for Assistant Manager (Manager in Training) to join their team!
Job type: Full time and Part time, Permanent
You were born to be the boss. We know. You get up in the morning and you make sure everyone else in the house is doing what they need to do. Then you go to work and you make sure that everyone there is doing what they need to do, even your boss. You just do that because you have always done it. Well maybe it's time you moved up. You want to be the boss? Well now's your chance, Domino's Pizza is hiring bosses - more specifically Assistant Managers. It's a tough job, one that needs a natural like you. Of course, you'll need some skills- judgement, math and the ability to multi-task.
Assistant managers are responsible for everything that happens during the shift. This includes cost control, inventory control, cash control and customer relations. You set the tone and the example for the store and you have to be on your game 100% of the time!
Your job responsibilities would include (but are not limited to):
Perform all the duties of the Customer Services Representatives and Delivery Drivers
Manage anywhere from 3 to 30 employees during your scheduled shift
Responsible for all store operations.
Greeting customers and taking orders with a smile (yes, you even have to smile when you answer the phone)!
Operating the cash register and collecting payment from customers
Making fast, accurate and consistent products while complying with all portion sizes, recipes and baking procedures
Delivering product by vehicle from the store to the customer in a safe and courteous manner.
Maintaining cleanliness of the restaurant from the first thing the customer sees all the way to the back of the store
Maintain a professional appearance at all times in compliance within the Domino's Pizza Grooming Standards
Benefits of working at Domino's Pizza:
Fun working environment
Flexible schedules
Competitive wages
Store discounts
Free uniforms
You'll be working for a company that is fun and flexible. Not to mention, its work experience you will rely on for a long time to come. You've had our pizza delivered to you, now it's time to help up be the pizza delivery company in the world. Go on, boss, show us what you've got. Apply now!
Domino's is an equal opportunity employer.
REQUIREMENTS
Experience leading a team; during your shift, you will manage a staff of anywhere from 3 to 30 people
Stellar attitude and motivational skills to get them in the right place, at the right time and doing the right thing all while creating a great place to work.
Access to reliable vehicle that is insured and have a valid driver's license
A great role model - you're the person everyone will look to.
Flexible Schedule
You have to be at least 18 years old.
At Domino's Pizza, Our Most Important Ingredient is Our People! We offer employment opportunities within our franchise stores. Take the first step in joining our team, and you'll find opportunities you won't find anywhere else in the industry!