Plant Manager
Service manager job in Sturgis, MI
Founded by industry veterans Marc Shore and Dennis Kaltman, Max Solutions seeks to impact our customers, employees, communities and the environment through specialty packaging solutions that support the healthcare and consumer segments. We deliver this unmatched impact by investing in next-generation technology, building and supporting an exceptional team of people and never placing limits on creativity.
We are seeking an experienced Plant Manager to join our team in Sturgis, Michigan.
Responsibilities
Plan and direct production activities and ensure alignment with operational efficiency and cost considerations
Coordinate productions activities with scheduling, procurement, maintenance, and quality to obtain optimum production and utilization of personnel, machines, and equipment
Review and analyze production reports (OEE, downtime, etc.) to determine causes of nonconformity with production specifications and/or operations production problems
Prepare and submit reports as required
Collaborate with the Supply Chain Department to develop and implement standard operating procedures to enhance product quality and address operational challenges
Revise production schedules and priorities in response to equipment failures or operational issues
Oversee the plant's supervision/management team to ensure efficient plant operations
Oversee and participate in the upkeep of presses and other machinery
Build an effective partnership with the plant hourly staff to improve overall plant production
Direct, maintain and enforce safety and environmental programs for the department
Collaborate with Human Resources in the hiring process of new employees and training requirements
Achieve Production KPI's and promote continuous improvement with all staff
Perform other duties as assigned
Demonstrate a deliberate focus on Safety, Quality, Continuous Improvement, and Customer Satisfaction
Qualifications/Skills Required
Bachelor's degree (B.A.) or equivalent experience
Previous management experience in a manufacturing environment, preferably within the folding carton and flexographic label industry
Solid understanding of manufacturing practices
Strong analytical and problem-solving skills
Strong leadership, communication, and organizational skills
Ability to organize and assign job tasks to employees
Ability to multi-task and prioritize tasks in a fast-paced environment
Ability to work individually as well as in a team environment
Adaptable / enthusiastic to change and committed to corporate goals and objectives
Operate and work near machinery safely
Max Solutions, Inc. is an equal opportunity employer and expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, or veteran status, or any other basis that is protected by federal, state or local law
Senior Manager Environment Health Safety
Service manager job in New Carlisle, IN
Senior Safety Manager
Company: Intuitive Safety Solutions (ISS)
Duration: 1 year
Work Schedule: Full-time, 5 days/week (40 hours)
Mobilize by personal vehicle
About the Role
ISS is seeking a highly experienced Senior Safety Manager to support ongoing and upcoming data center construction projects. This is a dynamic opportunity for safety professionals with a proven track record in large-scale, multi-phase construction environments.
As a Senior Safety Manager, you will serve as the owner's representative at the site level, working closely with General Contractors to implement and uphold ISS's Safety Management System. You'll conduct daily site walks, generate reports, and participate in project meetings across multiple locations-many within the same campus.
Key Responsibilities
Act as the on-site safety representative for the owner
Collaborate with General Contractors to ensure compliance with safety protocols
Perform daily assessments and observations of construction activities
Document findings and provide actionable insights through reports
Attend and contribute to safety and project coordination meetings
Travel between multiple project sites as needed
Ideal Candidate Profile
5+ years of safety experience, preferably in an Owner's Representative capacity
Strong leadership and communication skills; professional and articulate
Proficient in computer systems and safety reporting tools
Skilled at building relationships with diverse stakeholders
Capable of managing multiple projects simultaneously
About Us: At Intuitive Safety Solutions (ISS), safety is our top priority. We are a leading provider of safety consulting and staffing services in the United States, specializing in the construction, energy, and technology industries. With headquarters in Edmonds, WA, and operations nationwide, ISS serves Fortune 100 and 500 companies, contractors, and owners, ensuring compliance with health and safety standards and excellence.
Our positions are “safety-sensitive,” and drug testing is a requirement for employment.
Food Service Manager
Service manager job in Lake, MI
We are currently looking for motivated, inspiring General Managers throughout Wisconsin, Minnesota, and Michigan! Our Dunkin/Baskin-Robbins General Managers are the foundation of our winning teams and build the culture for a fun and safe environment for our guests and employees!
Are you the right applicant for this opportunity Find out by reading through the role overview below.
Why Choose TMart?
Be part of one of the largest, fastest-growing Dunkin Franchise groups in the area, owning over SEVENTY Dunkin'/Baskin-Robbins locations with more in development. Become a successful, knowledgeable General Manager through our, paid, internal training program in eight short weeks and start reaping the benefits of a company that wants you as a partner in its development. Opportunity knocks!
Our Certified General Managers
Are Set-Up to Be Successful, Long-Term:
We train our General Managers to first understand all the positions they will oversee in the restaurant.All Managerial hires start with the title Management Trainee.We slow-walk this (paid) training to ensure our leaders are fully knowledgeable of our systems and processes, well-respected by their teams and peers, and fully capable of leading our teams with poise and credibility.As our Management Trainees advance through the levels of managerial training, we offer Certification Bonuses at each level (Shift Lead Certification, Assistant Manager Certification, and General Manager Certification), in addition to any bonuses they may earn through regular restaurant results/metric achievements.Your timeline for training completion will vary, based on your training focus and proven ability to learn and impact a successful, profitable business.
Are Offered Competitive Compensation:
Base Pay: Certified Managers base pay starts at $46K to $56K per year.
Monthly Bonus: Certified Managers can earn up to an additional $500 per month hitting regular metric objectives.
Additional Bonus: When Managers consistently hit our four greatest metrics, they can earn an additional $100 per week!
Year-End Bonuses: We award over $10K to our top performers at the end of our Fiscal year.
Employee Referral Bonuses: We offer a referral bonus to any employee for company hire referrals.
Site Referral Bonuses: We offer a site-referral bonus to any employee who finds us a new site.
Several Other Merit-Based Bonuses!
Are Eligible for a NUMBER of Benefits:
Health Benefits (health, dental, and vision)*
401k and 401K matching*
Short and Long Term Disability*
Flexible Spending Account*
Life Insurance*
Paid time off*
Paid training
*Eligibility requirements
Are Eligible for Other Company Perks, Programs, and Advancement:
Certified General Managers are eligible to advance into our Multi-Unit Manager Training Program and move to the next step of building their career at TMart!
Scholarship Opportunities (up to $3,000 per employee per year)
Flexible Schedules
Employee Assistance Program
Employee Discounts
Annual Apparel Gifts
Invited to attend Corporate Meetings and Events with the opportunity to earn and win cash and prizes!
Responsibilities Include:
Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws.
Ensure Brand standards, recipes and systems are prepared and executed correctly and consistently.
Create and maintain a guest-focused culture in the restaurant.
Recruit, hire, onboard and develop restaurant team members.
Coach restaurant team members to drive sales, improve profitability and guest satisfaction.
Review guest feedback results and implement action plans to drive improvement.
Execute new product rollouts including training, marketing and sampling.
Control costs to help maximize profitability.
Completion of regular restaurant inventory and financial reporting.
Completion of weekly schedule ensuring all shifts are staffed to meet guest demand and service standards.
Completion of vendor orders.
Conduct self-assessments and corresponding action plans.
Ensure restaurant budget is met as determined by Franchisee.
Communicates restaurant priorities, goals and results to restaurant team members.
Able to perform all responsibilities of restaurant team members.
Lead team meetings.
Deliver training to restaurant team members.
Plan, monitor, appraise and review employee performance.
Key Competencies:
Previous leadership experience in retail, restaurant or hospitality.
Possesses an inspiring and motivating personality.
Strong analytical skills and business acumen.
Works well with others in a fun, fast-paced team environment.
Prompt and professional.
Demonstrates honesty, integrity, clean image, and a positive attitude.
Ability to train and develop a team.
Guest-focused.
Exercises good time-management and problem-solving
*All offers of employment at Dunkin/Baskin are contingent upon clear results of a thorough background check. Background checks will be conducted on all final candidates and on all employees who are promoted, as deemed necessary
Many Dunkin' restaurants are owned and operated by an independent franchisee. Each Dunkin' franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisees restaurant(s). The terms Company, Dunkin', we, our, or us refer to the specific entity (corporate or franchise) that owns and operates the Dunkin' restaurant to which you are applying. Nothing on this site should be construed as Dunkin' being involved in or having control over a franchise employees terms and conditions of employment. xevrcyc Any employment-related questions regarding a franchise restaurant should be directed to the franchisee.
Operations Manager
Service manager job in Portage, MI
Raising Canes is coming to portage, MI Feb. 2026! With growth comes great opportunity.
Initial hiring pay range (based on location, experience, etc.): $20-$22 / hour, monthly bonus, weekly pay, 8 paid holidays off, plus more!
At Raising Cane's Chicken Fingers , we serve only the most craveable chicken finger meals - it's our One Love! Known for our great Crew and cool Culture, we follow a Work Hard. Have Fun. philosophy. Raising Cane's is the fastest-growing chicken concept around and is on track to be a Top 10 Restaurant Brand in the United States. Each Crewmember is important to our rapid growth and enduring success. Now is your chance to join the Team and Raise The Bar!
Benefits offered for all Full-time Restaurant Managers:
Medical, Dental, Vision & Pharmacy Benefits
Dependent Care & Healthcare Flexible Spending Accounts
Company-provided Life and Disability insurance
Hospital Indemnity, Accident and Critical Illness
401(k) With Employer Match (age 21 & older)
Access to financial advisors for budget and retirement planning
One Pass Gym Membership Program
Tuition Reimbursement
Crewmember Assistance Program
Pet Insurance
Perks & Rewards for Restaurant Managers:
Weekly Pay!*
Competitive pay + monthly bonus
Paid Time Off & Sick time
8 paid Holidays a year**
Early closure for company events
Casual Work Attire
Perkspot Employee Discount Programs
*Raising Cane's pays weekly, except in some states (e.g., California) where the company pays bi-weekly.
**Some locations may vary
Job Description
Your Role at Raising Cane's:
The Operations Manager is responsible for supporting the Restaurant Leader in leading operational excellence of the restaurant and upholding Raising Cane's standards and culture in all areas of restaurant operations.
The physical work environment includes working in a fast-paced kitchen environment (which requires extended periods of physical exertion, such as walking, standing, lifting and bending) and interacting with customers. It also includes both inside and outside work in varied temperatures, working with and around food products, common allergens, industrial equipment, commercial cleaning products that require the use of personal protective equipment and physical activities necessary to complete the responsibilities of the job.
Your Impact and Responsibilities:
Purpose of the position:
Executes restaurant operations functions
Acts as manager on duty and opens and closes the restaurant
Manages cash handling and ensures accountability
General to the role:
Enforces Raising Cane's policies and standards
Executes shift management meeting Raising Cane's operations and safety standards
Uses required tools, forms and logs to support shift execution, document results and take corrective action when needed
Deploys crewmembers during a shift
Provides exemplary customer service
Utilizes reward and recognition program for the crewmembers in the restaurant
Authorizes employee functions requiring manager approval (e.g. discounts, promotions, timeclock overrides, etc.)
Ensures cleanliness of the restaurant and ensures the facility is in good working order
Completes other duties as assigned
Qualifications
Requirements for Success:
Detail-oriented, organized and able to manage multiple priorities that may be constantly changing
Self-driven, flexible, and highly energetic with strong analytical, written and verbal communication skills
Able to work effectively and efficiently both independently and collaboratively
Able to recognize and analyze problems, set goals, create plans and convert plans into action to solve problems
Proficient in a variety of technology systems including Microsoft Office (Excel, Word and Outlook) and ability to learn and adapt to new systems quickly
Able to work a variety of shifts including days, evenings and weekends and travel as needed for work-related functions and training
Must complete all required Raising Cane's company training programs
3+ years of restaurant or retail management experience
New restaurant opening experience preferred
Must be 18 years of age or older
High school diploma or equivalent preferred
Additional Information
All your information will be kept confidential according to EEO guidelines.
Terms of Use
Privacy Policy
Candidate Privacy Notice
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Customer Service Manager
Service manager job in South Bend, IN
About PSI Molded Plastics:
PSI Molded Plastics (PSIMP) is a plastic injection molding manufacturer with over 30 years in the plastics industry. PSIMP specializes in complex, high-volume, quality molded products for the automotive, appliance, and furniture industries. PSIMP is focused on customer satisfaction, quality, & continuous improvement with the goal of becoming a world-class plastics manufacturer.
PSIMP recognizes that people are the company's greatest asset. We are committed to our established Guiding Principles to help build a culture where our team members enjoy coming to work every day. You aren't just a number here at PSIMP, you're a valued, appreciated, and respected part of the Team.
Summary/Objective:
This position serves as the main inside point of contact for our customers. In this dynamic position, the Customer Service Manager will be expected to take an active leadership role using their experience in logistics, systems, and manufacturing to support PSI Molded Plastics' business objectives.
Duties and Responsibilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Manage customer orders for fulfillment rate, invoice accuracy, and on-time delivery targets.
Invoice customer companies and monitor payment terms.
Process domestic and international purchase orders.
Analyze customer needs, resolve potential issues in a prompt and satisfactory manner.
Efficiently facilitate export operations in a timely manner.
Partner with Operations, Engineering, Sales, and Supply Chain departments to achieve customer satisfaction.
Assists in sales forecasting and how this affects purchasing, production, and logistics.
Participate in Executive Team meetings to communicate customer-related concerns, as well as any atypical terms and conditions.
Establish and maintain strong working relationships with PSIMP's customers, vendors, independent sales representatives, and employees in all departments and at all levels within our organization.
Participate in initiatives including, Continuous Improvement and Safety.
Some travel may be required.
Performs other duties as assigned.
Qualifications:
Education and experience required for the role.
Bachelor's degree in a business-related field or equivalent work experience is required.
A minimum of five (5) years' experience as a Customer Service Manager in an engineering or manufacturing environment is required.
Exceptionally strong logistics experience (as applicable) and analytical skills.
Knowledge of technical quoting and strong negotiation skills.
Comprehension of pricing, costing and material selection.
Demonstrated ability to meet company financial objectives.
Ability to work effectively in a fast-paced, time-critical environment.
Must hold a high level of integrity and professionalism.
Must possess solid time management skills.
Proficiency in Microsoft Office Suite including Word, Excel, and Outlook .
ERP experience preferred - IQMS is a Plus.
Must possess good communication skills, written and verbal, and must be able to interact with customers and employees.
Strong attention to details, highly organized, able to multi-task.
Must be punctual and dependable, able to work with little supervision. Must be able to maintain files in a neat and orderly manner.
Auto-ApplyCustomer Service Manager
Service manager job in South Bend, IN
PSI Molded Plastics (PSIMP) is a plastic injection molding manufacturer with over 30 years in the plastics industry. PSIMP specializes in complex, high-volume, quality molded products for the automotive, appliance, and furniture industries. PSIMP is focused on customer satisfaction, quality, & continuous improvement with the goal of becoming a world-class plastics manufacturer.
PSIMP recognizes that people are the company's greatest asset. We are committed to our established Guiding Principles to help build a culture where our team members enjoy coming to work every day. You aren't just a number here at PSIMP, you're a valued, appreciated, and respected part of the Team.
Summary/Objective:
This position serves as the main inside point of contact for our customers. In this dynamic position, the Customer Service Manager will be expected to take an active leadership role using their experience in logistics, systems, and manufacturing to support PSI Molded Plastics' business objectives.
Duties and Responsibilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Manage customer orders for fulfillment rate, invoice accuracy, and on-time delivery targets.
Invoice customer companies and monitor payment terms.
Process domestic and international purchase orders.
Analyze customer needs, resolve potential issues in a prompt and satisfactory manner.
Efficiently facilitate export operations in a timely manner.
Partner with Operations, Engineering, Sales, and Supply Chain departments to achieve customer satisfaction.
Assists in sales forecasting and how this affects purchasing, production, and logistics.
Participate in Executive Team meetings to communicate customer-related concerns, as well as any atypical terms and conditions.
Establish and maintain strong working relationships with PSIMP's customers, vendors, independent sales representatives, and employees in all departments and at all levels within our organization.
Participate in initiatives including, Continuous Improvement and Safety.
Some travel may be required.
Performs other duties as assigned.
Qualifications:
Education and experience required for the role.
Bachelor's degree in a business-related field or equivalent work experience is required.
A minimum of five (5) years' experience as a Customer Service Manager in an engineering or manufacturing environment is required.
Exceptionally strong logistics experience (as applicable) and analytical skills.
Knowledge of technical quoting and strong negotiation skills.
Comprehension of pricing, costing and material selection.
Demonstrated ability to meet company financial objectives.
Ability to work effectively in a fast-paced, time-critical environment.
Must hold a high level of integrity and professionalism.
Must possess solid time management skills.
Proficiency in Microsoft Office Suite including Word, Excel, and Outlook .
ERP experience preferred - IQMS is a Plus.
Must possess good communication skills, written and verbal, and must be able to interact with customers and employees.
Strong attention to details, highly organized, able to multi-task.
Must be punctual and dependable, able to work with little supervision. Must be able to maintain files in a neat and orderly manner.
Auto-ApplyAssistant Service Manager
Service manager job in Mishawaka, IN
Job Details IN - Mishawaka - Mishawaka, IN Full Time $50000.00 - $60000.00 Salary/year None DayDescription
McCann Vision & Values: At McCann, we believe contractors and municipalities deserve a trusted supplier who cares about their long-term success as much as the success of the project at hand.
What We Do: ‘Serving the Constructor' with supplies, equipment, and support needed to get the job done.
How We Do It: We ‘Exceed the Expectations' of our customers, fellow associates and partners.
Our Shared Values: Integrity, Respect, Reliability & Urgency.
We are seeking a motivated and results-driven Assistant Service Manager to join our team in Mishawaka, IN. The role will be responsible for assisting the service department in opening and closing works orders, scheduling repairs and pick ups/deliveries, service calls and requests as needed by our customers.
If these qualities sound like you, we would like to talk with you!
Essential Duties and Responsibilities:
Assist in the opening and closing of all service work orders. Perform this function with accuracy and make recommendations and changes as necessary and/or as directed by the department manager.
Help coordinate and process all warranty claims for all vendors. This would include opening and closing work orders, entering data and additional information, vendor contact, submittal and claim reconciliation, verifying warranty coverage and Product Upgrades. Perform all other administrative functions that may go along with warranty administration.
Verify and help track Product Upgrades, Bulletins and parts recalls. Make sure all record keeping is current and accurate.
Customer contact to include selling of service, preparation of estimates, coordination of warranty repairs, additional work to be performed, Product Upgrades, warranty information, scheduling of repairs including pick up and/or delivery, service calls and additional requests as needed by the customer or the department.
Time card and clock entry for all technicians. Prepare schedules for payroll and recordkeeping purposes, i.e. vacation time, sick time, overtime equalization, etc.
Open and close purchase orders as needed. Keep information accurate and current.
Perform administrative functions that help any and all departments maintain proper customer satisfaction.
Help answer telephones and perform administrative duties on an as needed basis.
Other duties as assigned.
#servicewriter, #ServiceAdvisor, #CustomerService, #customerservice, #customersatisfaction, #Scheduling, #Invoicing, #Warranty
Qualifications
Education/Experience: Associate's degree or equivalent from two-year collage or technical school; or six months to one year related experience and/or training.
Physical Requirements: Regularly required to sit; occasionally required to stand; walk; occasionally lift and/or move up to 25 pounds; noise level is usually moderate.
McCann Industries is committed to equal employment opportunities. We will not discriminate against employees or applicants for employment on any legally recognized basis including, but not limited to veteran status, race, color, religion, sex, marital status, national origin, physical or mental disability and/or age.
Senior Service Technician
Service manager job in South Bend, IN
The Senior Service Technician reports to the Service Manager, and is responsible for performing a wide range of HVACR servicing jobs for industrial, commercial, and residential customers. Benefits
Paid Training
Careers Advancement Opportunities
Flexible Scheduling
Competitive Compensation
Performance based pay, be rewarded for what you produce & not how long you have been here!
Year-Round Work
Possibility of not being On-call!
Spiffs, Rewards, & Employee Contests
Company outings locally and away with team members and their families
Movie nights
Water Parks
Cookouts
Vacations/trips
Family camping with all the activities!
Customer-based activities involved in this position require an individual who is decisive, tactful, dependable, and who possesses initiative and the ability to communicate well with all customer groups. A Senior Service Technician must be able to accurately diagnose and efficiently accomplish a job to the mutual benefit of the customer and the Great Lakes Team. Job-related contact can occur with virtually all demographic groups, with the majority of the contacts being with service customers, other Great Lakes Team technicians, the Service Manager, Dispatcher and the Parts Runners. Representative duties include:
Assisting the Service Manager in the planning, organization, motivation, control and coordination of human and other resources in support of the departmental jobs, assignments, and sales.
Leading by example an ad hoc service team in the timely, efficient, and profitable accomplishment of an assigned job or task.
Performing special and complex service jobs without assistance, including performing periodic on-call duties, as required.
Training Service Department and other Great Lakes Team members on service-related subjects, including call-back prevention, servicing tips, and equipment protocols.
Conducting quality control inspections of Great Lakes service jobs, monitoring the technical progress of newly assigned service employees, including start-up oversight.
Conducting point-of-work sales of Indoor Air Quality services, unit components, unit replacements, add-on units, and residential service contracts.
Developing lead referrals for Great Lakes Team sales staff.
Conducting non-service, lead-tech level work in support of the Indoor Air Quality and Installation Departments, as assigned.
Assisting the Service Manager with administration, dispatching, and on-site evaluation work.
Performing related duties as directed by the Service Manager.
Job Qualifications:
High school graduate. Prefer but do not require, graduate of a post-secondary HVACR program of instruction of two or more years in duration.
Five or more years of successful and full-time HVACR experience, either as a residential service or residential installation technician.
Good oral and reading skills, including the ability to read and apply manufacturers' instructions and to clearly communicate with residential customers, suppliers, and all Great Lakes Team members.
Physical ability to perform all duties noted above under the conditions, circumstances and extreme weather found in Indiana.
Interest and initiative in maintaining and advancing his/her HVACR skills through a combination of self-study, company training, manufacturers' workshops, and other professional development activities.
Current Indiana operator's license and the ability to operate all vehicles in the corporate fleet within 30 days of initial employment. Incumbent must be insurable by current Great Lakes' insurance carrier
Interest, initiative and ability to be trained in low-key point-of-service sales techniques, including developing sales leads, add-on units, IAQ services, and service contracts.
Ability to work under pressure of time, non-standard schedule, supervision considerations, weather, customer needs, and backlog constraints.
Compensation: $25.00 - $65.00 per hour
There are many exciting options for a career in HVACR waiting to be explored.
If you're looking for a career that offers flexibility, job stability, strong pay, benefits and more, then you've come to the right place!
Auto-ApplyCustomer Service Manager
Service manager job in Goshen, IN
This position is employed by Dave Carter & Associates, a respected distributor of electrical, plumbing, and building supplies serving the recreational vehicle and manufactured housing industries. In October 2025, Dave Carter & Associates was acquired by Thetford LLC, a global leader in sanitation, refrigeration, and cooking products for the RV and marine markets.
As part of this strategic integration, the role will operate within a combined organizational platform that leverages the strengths of both companies-offering expanded product offerings, enhanced logistics capabilities, and a broader reach across 65 countries. Employees benefit from the stability and resources of a global brand while contributing to the continued growth and innovation of the North American RV and manufactured housing sectors.
This role presents a unique opportunity to be part of a transformative phase in the company's evolution, with access to new tools, leadership, and operational support designed to elevate customer service and product excellence.
Role
The Customer Service Manager leads the strategic and daily operations of customer support functions-including the call center, chatbot automation, ticketing systems, and warranty fulfillment-to ensure prompt, professional, and policy-aligned service delivery. This role is responsible for optimizing workflows, leveraging technology to enhance responsiveness, maintaining performance metrics, and driving continuous improvement. By training and developing the customer service team and collaborating cross-functionally, the Manager ensures a seamless and high-quality customer experience that supports overall business goals.
Job Responsibilities
People Management Responsibilities
Supervising the daily operations of the customer service department
Responsible for the overall direction and performance of the teams
Hire, onboard, develop, coach & manage performance of team
Managing workflow, escalations, and effectively delegating workload across the team
Set customer service goals for team members and help them reach those goals
Celebrate, reward, motivate & engage with team
Interacting with customers and handling customer queries and complaints in a timely manner
Establish relationships with key personnel in other departments (examples: IT, quality, HR, marketing, operations, etc.) to support product changes and/or improvements
Project Management Responsibilities
Develop and drive key strategies and programs which improve the company's interface with the customer
Proactively look for ways to improve the group's operations through; process and policy definition; automation via technology; focusing on customer-oriented practices; and providing career development for the staff
Interact with key customers to determine their service expectations. Plan and implement systems to meet or exceed these expectations
Identifying and eliminating root cause barriers to accuracy, productivity, and quality
Understanding and correctly utilizing resources provided by internal systems, departments, policies, and procedures
Manage weekly and monthly reports and surveys
Launch surveys with various customer groups and focus on continuous improvement from the results
Keep abreast of technologies and trends in customer service. Implement change to continue to drive customer service excellence
Performs other relevant duties as assigned; i.e. special projects, programs, developmental activities, etc.
Requirements
Bachelor's degree in business or a related field; an equivalent combination of education and relevant experience will be considered
Minimum of 5 years of supervisory experience, with 3-5 years in customer or consumer-facing roles
Advanced proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook
Exceptional written and verbal communication skills, with the ability to convey complex information clearly and diplomatically
Outstanding organizational, planning, and time management abilities, with a proven track record of managing multiple priorities effectively
Demonstrated success in driving continuous improvement initiatives through data analysis and performance metrics
A healthy sense of humor
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Preferred Skills
1-2 years of technical experience strongly preferred
Highly proficient coaching and employee relations skills
Adjusts easily and quickly to change
Practices delegation with appropriate follow-up and control
Open and direct verbal and written communication style
The ability to manage multiple priorities simultaneously - oriented on results
Bias for action, strong work ethic, and desire to achieve excellence
Compensation And Benefits
Dave Carter & Associates offers an excellent wage and benefits package for full-time employees, including Health/Dental/Vision, 401K Retirement Savings Plan, Paid Holidays, Paid Vacation, and much more.
Miscellaneous
No agency calls please.
EEO Employer.
Work Authorization - Employment for those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided.
Regional Clinical Services Manager
Service manager job in Portage, IN
Job Details Portage, IN Chesterton, IN; Chesterton, IN; Lake Station, IN; Valparaiso, INDescription
Summary/Objective
The Regional Clinical Services Manager will manage the clinical support team members in their assigned region and collaborate with others in the leadership team to ensure full integration of clinical functions into the operations of the health center. They will oversee clinical performance, including development and implementation of protocols and standardization of workflow.
Essential Functions
Foster a positive and supportive work environment
Sets performance objective and goals for assigned clinical staff
Conducts and reviews monthly chart audits with staff, and initiates corrections as needed
Assists with staff training and development, in collaboration with the Clinical Education Team
Ensuring clinical staff's tasks are completed in a timely manner
Initiating all corrective action and performance improvement plans for assigned clinical staff
Reviewing staff competencies are completed timely
Monitoring clinical staff processes and workflow issues
Review and maintain clinical supply ordering and reviewing inventory and PAR levels
Managing internal and external communication with clinical staff
Enforcing chain of command with assigned staff
Hiring staff and monitoring staffing needs/coverage
Collaborating with the Quality team on performance metrics and gaps in care
Management of all VFC ordering and data logger downloads for assigned health centers, in addition to VFC temperature excursions, returns, decrementing, and reconciliation
Provides coverage for other regions, as needed for absences, included by not limited to providing clinical staff coverage
Develop protocol and procedures to improve staff productivity and morale in collaboration with Risk Managment team
Train and review huddle processes with Practice Managers/new staff
Monitor and manage assigned clinical staff schedules in Teams, including all time/attendance concerns
Completes Quest billing trailers and failed lab reports to resolve patient lab billing issues
Perform other necessary duties, as required by NorthShore, to maintain PCMH/HRSA compliance
*These essential functions are a summary of the primary duties and responsibilities of the position and are not intended to be a comprehensive listing of all duties and responsibilities. The position will include other duties as assigned and duties are subject to change at the management's discretion.
Competencies
Planning and strategic foresight
Responsible Decision Making and Problem Solving
Integrity and accountability
Innovation and creativity
Adaptive and flexible
Leadership, teamwork, and conflict resolution
Professionalism and work ethic
Empathy
Work Environment
Work is performed in an office environment. Involves frequent personal and telephone contact with patients, physicians, and other healthcare personnel. Work may be stressful at times. Interaction with others is constant and interruptive.
Travel
Travel outside of Northshore locations will be frequent for this position. This position is hybrid.
Qualifications
Required Role Qualifications
Minimum required education per state of Indiana/HRSA
Certified/Registered Medical Assistant, Licensed Practical Nurse, Advanced Practical Nurse or Registered Nurse licensing
Minimum of 3 years of experience working within healthcare or a healthcare related setting
Valid certification in a healthcare related field, in lieu of an Associates and/or bachelor's degree
Preferred Role Qualifications
Three years of supervisory experience in an outpatient healthcare clinic.
Required Skills
Ability to analyze situations and solve problems at strategic and tactical levels
Excellent interpersonal and customer service skills
Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies
Ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors
Practiced at organization and planning
Employ Critical thinking and problem solving
Maintains composure and operates with emotional intelligence
Ethical reasoning and decision-making
Strong attention to detail
Receptive and responsive to feedback
Excellent verbal and written communication skills
Time management, prioritization, and sense of urgency
Proficient with Microsoft Office Suite or related software
Physical, Visual, and Audible Requirements
Physical Requirements
Activity
Occasionally (1 -33%)
Frequently (34-66%)
Continuously (67-100%)
Sitting
x
Walking
x
x
Standing
x
x
Bending
x
x
Squatting/Crouching
x
Climbing
x
Kneeling
x
Twisting/Turning
x
Hand dexterity/Fine Motor Manipulation
x
Lifting 0 - 50lbs
x
Lifting 50+lbs
x
Carrying 0 - 50lbs
x
Carrying 50+lbs
x
Pushing 0 - 300lbs
x
Visual & Audible Requirements -
Employee mark an “x” for “YES” or “NO”
Activity
Yes
No
Can see without corrective eyewear
Can differentiate colors/see color differences clearly
Can hear without hearing assistance
I acknowledge that I may be exposed to infectious and contagious diseases.
I acknowledge that I may be in contact with patients under a wide variety of circumstances.
I acknowledge that I can handle and respond to emergency or crisis situations per NorthShore Health Centers facility plans, protocols, and procedures.
I acknowledge that I may occasionally be subject to irregular working hours.
I acknowledge that I may be required to wear personal protective equipment (PPE) as necessary.
*Reasonable accommodations can be made to enable people with disabilities to perform the essential functions of the job described.
Senior Service Technician
Service manager job in South Bend, IN
Immediate Hiring Need for an Electromechanical
Senior Service Technician $30-$45hr
We are looking for skilled electromechanical technicians to join our growing team. Our company offers OSHA compliance inspections, heavy equipment repairs, aftermarket services and parts for overhead cranes and lifting equipment. We are dedicated to excellence and customer satisfaction.
Responsibilities
Service overhead crane systems
Preventative Maintenance and troubleshoot breakdowns
Perform OSHA equivalent inspections and respond to emergency service/breakdown calls
Electrical and mechanical repairs with or without engineered drawings
Maintain rapport with customers by identifying solutions and recommending system improvements
Document service by completing forms and inspection checklists
Responsible for company equipment including, company vehicle and tools
Qualifications
5+ years of troubleshooting multicraft electrical and mechanical equipment
Experience with 3-phase motors, VFDs, contactors, and circuits
Experience with the customers and representing self and company in a professional manner
Communication skills
Travel
Local travel within a driving distance
Will be home every night
Company vehicle provided
Benefits
Health, Dental, Vision Insurance
401K with employer matching
Excellent training program
Opportunities for advancement
***Veterans Are Encouraged to Apply***
Auto-ApplyService Manager
Service manager job in Burns Harbor, IN
Job DescriptionDescription of the role:
The Service Manager at Graff Auto Campus will be responsible for overseeing the service department, ensuring high-quality customer service, and maintaining operational efficiency.
Responsibilities:
Manage all aspects of the service department
Supervise service technicians and staff
Ensure timely and quality service for all customers
Monitor inventory and order supplies as needed
Handle customer inquiries and complaints
Requirements:
Previous experience in automotive service management
Strong leadership and communication skills
Knowledge of automotive repair and maintenance
Excellent customer service abilities
Detail-oriented and organized
Benefits:
- Competitive salary ranging from $90,000.00 - $150,000.00 per year
- Paid bi-weekly
- Health insurance and retirement plans
About the Company:
Graff Auto Campus is a premier automotive dealership located in Burns Harbor, IN. We are committed to providing top-notch service and quality products to our customers.
Director, Offender Services
Service manager job in Benton Harbor, MI
Job Description
OUR ORGANIZATION:
Kinexus Group, recognized as one of Nonprofit Times 2017, 2018, 2019, 2020, 2021 and 2022 Best Nonprofits to Work For, is a cutting-edge community development organization with growing initiatives to create an economically thriving Michigan. We are change agents who create solutions for business, workforce, and community challenges to promote economic vitality.
Our team is comprised of competent and caring resource professionals who are innovative, resourceful, collaborative, and helpful in facilitating the reentry process for the Offender Success Program of Kinexus Group. This responsibility requires that we be service oriented relative to the needs of all referred participants, while still assuring that all services adhere to Michigan Department of Corrections policies and procedures, financial requirements as established through the State funding source.
We lead by example by holding true to a high standard of excellence that drives positive Offender Success outcomes for successful reentry for returning citizens. The Department strives to be exemplary in all activities and to continuously exceed expectations.
OUR DESIRED OUTCOMES:
This position involves building and coordinating relationships with a broad array of community stakeholders throughout the counties of Berrien, Cass, Van Buren, Kalamazoo, Saint Joseph, Branch and Calhoun in order to foster a safety net of support and re-employment services for individuals returning to the region from multiple correctional institutions. The Director of Offender Services will have oversight of an array of reentry funding streams, all targeted to serve as many returning citizens in our communities as possible. Additionally, collaborating with Kinexus Group to source and apply for grant funding will be a key function for continued growth and health of the department.
Major responsibilities include but are not limited to: managing multiple reentry grants serving a multitude of different reentry populations, sourcing and applying for funding in alignment with community needs and department growth, performance oversight of all funded projects, building sub-grantees capacity to administer the multiple reentry programs; analyzing and negotiating contracts; monitoring performance of vendors and contractors; resolving service delivery problems; acting as primary liaison to funders, developing and monitoring budgets along with the Kinexus Group Finance Department as needed; and coordinating activities to ensure improved employment outcomes and reduced recidivism rates for returning citizens, through a full menu of related services delivered by community based organizations as well as by private industry contractors.
WHAT WE EXPECT FROM YOU:
The Director of Offender Services is a key player within the Offender Success Team. With that said they will be given the tools and support needed to carry out and execute all the functions for the position to the best of their ability.
Strategic oversight for the Offender Services Department and staff, including new project development, geographic expansion, meeting funder expectations, staff training, goal and performance setting, corrective action when addressing problems with work quality and all staff related concerns
Responsible for Michigan Department of Corrections, Department of Justice, Department of Labor agreements for performance and compliance management
Identifies available grant funding to serve additional justice involved individuals, and work with key Kinexus Group team to assist in project creation, completing and submitting grant proposals as determined appropriate within the federal, state, local and private foundation sectors
Identifies community assets that can improve reentry success, as well as gaps in current community services for all reentry populations
Responsible for state stakeholder relations, and oversight of all grant governing structures, which includes potential advisory groups, boards, reentry committees etc. that assist in community reentry
Maintenance of department budgets including resource allocation and management
Enters and maintains performance and finance reports requiring grant specific system knowledge. Work closely Kinexus Group's finance department, as well as the policy and compliance team members.
Engages in community learning groups throughout the state on best practices, achievements, technical assistance and needs
Plans, organizes, controls, integrates, monitors and evaluates the services provided by contractors/vendors engaged in re-entry services
Establishes and oversees the process for implementing all department reentry programs, including but not limited to, preparation of monthly reports and other applicable systems to ensure contract compliance, goals and objectives are met
Participates in across Community Correction Advisory Boards across the region that oversee local corrections and reentry within service areas
Contract creation, maintenance, and negotiation with all subcontractors for any grants held with the Offender Services department
Creates and fosters partnerships with other government, nonprofit and private organizations to leverage their contributions for successful re-entry
Recommends improvement to policies, systems, resources and services to support returning citizens to the community
Management of all department procurement, working in tandem with Kinexus "Procurement and Contacts" department
Assists with subcontractor recruitment for multiple projects
Living our values (Bold, Inspirational, Inclusive, Entrepreneurial)
Ensures the full integration within the larger Kinexus Group Team to reduce duplication of effort, streamline services, and maximize all resources in support of the right service at the right time
Models the way for a common purpose and shared consciousness under our Team of Teams approach.
Accountability to align with the mission, vision and values of Kinexus
MINUMUM REQUIREMENTS:
Bachelor's Degree in Criminal Justice, Social Work, Non-Profit Administration or related field
Excellent written and verbal skills
Previous experience in grant administration
PREFERRED EXPERIENCE:
Masters Degree in Criminal Justice, Social Work, Non-Profit Administration or related field
Knowledge in reentry or corrections process
Background in fostering key community partnerships for resource leveraging
Contract and budget management
Grant sourcing and writing
WORK ENVIRONMENT:
Flexible & Open
Competitive Salary & Benefits
Opportunities for Growth
WHAT YOU CAN EXPECT FROM US:
A robust onboarding experience to integrate you into our team.
Team of Teams training in support of the organizational strategies.
Job training and development to ensure you are established and growing in your role.
Cross Operational Meetings with your peers.
Management Commitment to your success
Be a part of transformational change in Michigan.
We have unique culture that requires individuals to be BOLD, INSPIRATIONAL, ENTREPRENEURIAL and INCLUSIVE. We spend more waking hours with each other than we do with family or friends, so finding someone that adds to our culture is extremely important.
Kinexus Group is an Equal Opportunity Employer/Program. Auxiliary aids, reasonable accommodations and/or services are available upon request for individuals with disabilities. Michigan Relay Center: 711 Voice and TDD. Kinexus is a partner of American Job Centers.
Plumbing/HVAC/Electrical Service Manager/ Dispatcher
Service manager job in Portage, MI
The Dan Wood Company is seeking an exceptional Dispatch Service Representative (DSR) for our main office in Portage, MI.
Responsibilities • Evaluate customer calls and assign the best technician to each service appointment. • Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls. • Relay accurate information to technicians, ensuring proficient, quality customer experiences. • Manage the whereabouts and needs of every technician in the field. • Record the results of each service call and create report summaries for senior management. • Be professional and establish customer rapport, encouraging repeat business. • Respond to customer requests, resolving issues and promoting the brand. Trade Experience is a plus • Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders. • Update customers throughout the day on the technician's progress.
Requirements • Proven track record in customer service. • IT competent; good typist and proficient with phone systems. • Highly organized with exceptional follow-through abilities. • Strong verbal and written communications. • Ability to build trust, diffuse conflict and hold others accountable. • Engaging personality that blends well with a fast-paced, goal-driven environment. • Competitive individual contributor who also loves to win as a team. • Highly motivated, flexible and great attitude on life. This position is Monday through Friday. This full time opportunity offers health benefits after 90 days. Must be willing to submit to a drug screen
Administration and Operations Manager
Service manager job in Dowagiac, MI
Job Description
Cass Family Clinic, a Federally Qualified Health Center (FQHC) dedicated to providing high-quality, accessible care to our community, is seeking an experienced Clinic Operations Manager. This role oversees day-to-day operational processes, supports strategic initiatives, and ensures efficiency, compliance, and quality across our clinic locations.
The Clinic Operations Manager is a key leadership role that works closely with clinical, administrative, and finance teams to ensure smooth operations, patient satisfaction, and sustainable growth.
Key Responsibilities Operational Oversight:
Manage end-to-end clinic operations, ensuring efficient workflows, quality care delivery, and compliance with healthcare regulations.
Collaborate with finance to monitor operational costs and implement cost-effective solutions.
Optimize clinic logistics, inventory, and resource allocation.
Coordinate with department leaders to address operational challenges and implement scalable solutions.
Project Management & Execution:
Lead clinic-wide initiatives such as process improvement, new program implementation, and facility expansion projects.
Develop project plans including timelines, budgets, and risk mitigation strategies.
Ensure cross-functional teams meet project milestones and maintain alignment with organizational goals.
Track key performance indicators (KPIs) and provide regular updates to executive leadership.
Process Optimization & Continuous Improvement:
Identify operational gaps and develop strategies to improve efficiency, patient satisfaction, and staff productivity.
Standardize clinic processes, documentation, and workflows.
Apply Lean or Six Sigma methodologies to reduce inefficiencies and enhance service quality.
Team Collaboration & Leadership:
Serve as a central point of communication between administration, clinical teams, and external partners.
Facilitate alignment, knowledge sharing, and best practices across departments.
Provide guidance, coaching, and professional development opportunities for clinic staff.
Compliance & Reporting:
Ensure compliance with HIPAA, federal, state, and local healthcare regulations.
Monitor and mitigate operational risks.
Provide operational performance reporting to leadership.
Support internal audits and quality improvement initiatives.
Qualifications:
Bachelor's degree in Healthcare Administration, Business, Operations Management, or related field.
5+ years of experience in clinic or healthcare operations management.
Proven experience managing cross-functional teams and projects.
Strong understanding of healthcare compliance, operational workflows, and patient care processes.
Experience with electronic medical record (EMR) systems (e.g., Athena, Epic, or similar).
Lean, Six Sigma, or process improvement certification preferred.
Excellent communication, problem-solving, and leadership skills.
Ability to work in a fast-paced, dynamic healthcare environment.
Restaurant and Bakery Service Manager
Service manager job in Elkhart, IN
At Perkins Restaurant & Bakery our employees are part of the Perkins extended family and the families we serve. And you'll be responsible for making special days memorable and everyday meals something extraordinary. At Perkins where we've experienced years of success through ensuring 100% guest satisfaction on every visit. If you want to work and grow with a company who has a proven track record of success, has an unmatched commitment to their employees and employees the best in the industry, you are in the right place! We respect one another for our talent, creativity and individual differences. We bring our greatest individual strengths to achieve success as a team. If career growth is what you are looking for- we got that too! SUMMARY OF POSITIONAssists the General Manager in restaurant operations and in achieving planned sales and profit levels for the restaurant through the implementation, management, and enforcement of company policies, procedures, programs, and performance standards. Provide direction for restaurant staff to ensure maximum guest satisfaction, ensuring execution of all employee duties to guarantee maximum guest satisfaction and a quality work environment. REPORTING RELATIONSHIPS
Reports: Directly to General Manager
Internal: Extensive contacts with all levels of store personnel as well as all home office departments.
External: Extensive contacts include guests, distributors, repair technicians, salespersons, and community organizations and schools
LEADERSHIP ABILITIES
Demonstrates principles actions, uses sound judgment and follow through on commitments.
Anticipates problems and issues and makes timely and sound decisions.
Demonstrates a passion and working knowledge of food, liquor, beer and wine.
Leads by example and maintains a guest first focus.
Sets and shares goals with team, monitors and tracks progress of goals.
Directly and honestly addresses issues and resolves conflicts and seeks opportunities for improvement.
Clarifies roles, responsibilities, priorities and expectations.
POSITION ACTIVITIES AND TASKS
Assists the General Manager in planning and analyzing administration and operations manpower.
Ensures that all menu items are prepared, portioned, and presented properly in a clean safe, and sanitary manner, according to all established procedures, performance standards, and local health department regulations.
Required, under certain circumstances, to perform/assist all functions for all positions in the restaurant.
Ensures the unit's compliance to productivity and service standards with a sufficient number of well-trained and productive employees.
Ensures proper management of the facility and equipment through preventive
Maintenance, energy conservation, repairs, security measures, and adherence to safety and sanitation requirements.
Ensures that inventory levels for both food and non-food items are properly maintained in accordance with company guidelines through correct ordering procedures and efficient usage and yield application.
Conducts employment activities to include staffing (hire/term responsibilities), training, and conducting performance reviews with all dining room personnel, as well as recommending salary increases and issuing employee work histories.
Ensures accurate financial data to include: payroll, cash and receipts, productivity, food costs, and operating expenses. Responsible for all communications with regard to system breakdowns and deficiencies.
Attends unit management meetings, makes presentations as requested. Responsible for meeting established objectives during periods of his/her or Key Hourly's supervision.
Anticipates, identifies and corrects system breakdowns to achieve maximum guest satisfaction.
Ensures the thorough training and development of non-exempt personnel directly supervised.
PHYSICAL REQUIREMENTS/ENVIRONMENT/WORKING CONDITIONS
Extensive standing and walking for up to 8 hours
Must be able to see at a distance (20) feet, at close range (12 inches), distinguish between shapes and utilize peripheral vision to avoid hazards.
Must be able to communicate clearly
Exposure to heat, steam, smoke, cold
Reaching heights of approximately 6 feet and depts. of 2 ½ - 3 feet.
Must have high level of mobility/flexibility in space provided
Must have time management skills
Must be able to read, write and perform addition/subtraction calculations
Must be able to control and utilize fingers to write, slice chop and operate equipment.
Must be able to fit through openings 30” wide
Must be able to work irregular hours under heavy pressure/stress during busy times
Bending, reaching, walking
Carrying trays of food products weighing about 50 pounds for distances up to 30 feet
Lifting up to 50 pounds
Exposure to dish and cleaning chemicals
SUPERVISION RECEIVED:Receives direction and training from Regional Manager as to the specific procedures and assignments.EDUCATION LEVEL REQUIRED:High school diploma; some college or degree preferred.EXPERIENCE REQUIRED:1 - 2 years' managerial experience preferred, preferably in the food service industry DisclaimerThis position description in not intended, and should not be construed to be, an exhaustive list of all responsibilities, skills, efforts or working conditions associated with job. It is intended, however, to be an accurate reflection of those principle job elements essential for making decisions related to job performance, employee development and compensation. As such, the incumbent may perform other duties and responsibilities as required.
Founded in 1958, Perkins operates 290 restaurants in 32 states and two Canadian provinces. The Perkins system includes 85 company-owned and operated restaurants and 205 franchised units. With its diverse, moderately priced menu featuring breakfast, lunch, dinner, and bakery offerings, and its attractive and recently remodeled restaurants designed to facilitate efficiency and guest satisfaction, Perkins Restaurant & Bakery is a dining favorite with a solid and respected reputation in the marketplace.
The longevity and success of Perkins Restaurant & Bakery is largely attributed to the concept's ability to adapt to shifts in consumer dining trends and evolving taste preferences while delivering that homestyle goodness that guests crave. At Perkins, we're always updating our menu with fresh, flavorful and innovative items that take their place right alongside Perkins' iconic guest favorites, some of which have been on our menu for more than 30 years. We also take great pride in differentiating ourselves with the service and experience we provide. This has and continues to be a hallmark of our brand.
BE A PART OF OUR SUCCESS
Perkins has experienced years of success through ensuring 100% guest satisfaction on every visit. If you want to work and grow with a company who has a proven track record of success, has an unmatched commitment to their employees and employees the best in the industry, you are in the right place!
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Perkins Corporate.
Auto-ApplyService Manager
Service manager job in Chesterton, IN
The Service Manager at Graff Ford of Chesterton is responsible for leading all aspects of the dealership's service operations, ensuring an exceptional guest experience, maintaining profitability, and upholding the culture and standards of the Graff Automotive Group. This role requires strong leadership, process discipline, and the ability to create a high-performing team that delivers superior service to every customer, every time.
The Service Manager will report directly to the General Manager and work closely with the Parts Manager and centralized BDC to drive efficiency, retention, and revenue growth.
Key Responsibilities: Leadership & Culture
Communicate effectively with staff and guests.
Lead by example and embody the Graff core value:
“Do What Is Right.”
Foster a positive, team-oriented environment built on transparency, accountability, and fun.
Recruit, train, and develop technicians, advisors, and support staff to ensure the department meets performance and customer satisfaction goals.
Conduct daily and weekly meetings with advisors, technicians, and the Service BDC to review performance, CSI, and departmental objectives.
Customer Experience
Ensure every customer interaction reflects the “Graff Difference” - professional, honest, and solution-oriented.
Resolve customer concerns quickly and effectively to maintain strong CSI scores and build long-term relationships.
Oversee the service write-up process to ensure accurate documentation and communication of customer needs.
Collaborate with the group BDC to enhance scheduling efficiency, response times, and customer retention campaigns.
Operational Management
Manage daily shop productivity and efficiency, ensuring all repairs are completed correctly and on time.
Monitor repair order flow, technician dispatching, and quality control of all completed work.
Maintain strong warranty administration and compliance practices with Ford Motor Company standards.
Develop and execute service marketing initiatives in collaboration with the store's marketing and BDC teams.
Maintain a clean, safe, and organized service facility that reflects pride in the Graff brand.
Financial Performance
Achieve departmental profitability objectives, focusing on labor gross, effective labor rate, and overall expense control.
Review financial statements, warranty receivables, aged ROs, and parts obsolescence weekly with accounting.
Establish monthly forecasts and budgets in coordination with the General Manager.
Track KPIs such as technician efficiency, ELR, RO count, unapplied labor and customer-pay growth.
Compliance & Safety
Enforce adherence to manufacturer, federal, and state compliance requirements.
Promote and enforce a safe work environment for all service and parts staff.
Ensure all warranty claims and internal repairs are processed accurately and timely.
Qualifications:
Experience in automotive dealership service management or senior advisory roles (Ford or domestic brand experience preferred).
Proven leadership ability and success in developing high-performing teams.
Strong understanding of dealership financials, service metrics, and DMS reporting.
Excellent communication and problem-solving skills.
High commitment to customer satisfaction and retention.
Performance Metrics:
Customer Satisfaction Index (CSI)
Effective Labor Rate (ELR)
Technician Productivity & Efficiency
Gross Profit and Net Profit performance vs. forecast
Warranty receivables aged days
Customer retention and repeat service visits
Compensation & Benefits:
Competitive base salary plus monthly performance-based bonuses.
Full benefits package including medical, dental, vision, and life insurance.
401(k) with company match.
Employee discounts across all Graff Automotive Group stores.
Access to the Hank Bank employee savings program.
About Graff Ford of Chesterton:
Graff Ford of Chesterton is part of the Graff Auto Campus, a multi-brand automotive hub serving Northwest Indiana. Backed by over 111 years of Graff family automotive excellence, we are committed to
“positively changing the way our community views the dealership experience.”
We believe that treating our employees like family leads to guests being treated the same way.
Auto-ApplyService Supervisor - Niles, MI
Service manager job in Niles, MI
Join the Rose Family: Your Future Awaits!
Seeking Experienced Pest Control Technicians Looking to advance! 👀
Why settle for just another job when you can be part of a legacy? At Rose, we are proud to be the oldest pest management company in the nation, established in 1860! As a family-owned business, we provide innovative pest solutions across Michigan, Ohio, and parts of Indiana, Pennsylvania, and West Virginia. With over 150 years of success, we offer a unique opportunity to grow within a supportive and passionate team. Our privately-owned company holds a great deal of opportunity for people who want to step up and start an exciting career.
What We Offer You:
Competitive Salary Service Supervisor earning potential of $75,000+ (Base Salary plus bonuses)
Comprehensive Benefits: Medical, Dental, Vision, and Rx Insurance
Incentives: Bonus Plan, Commission Program, and Profit Sharing
Retirement Savings: 401(K) with Company Match
Work-Life Balance: Paid Holidays, Vacation, and Sick Days
Professional Growth: Continuous training and career development
Company Vehicle
Responsibilities
Your Role:
We are on the lookout for an experienced pest control technician ready to elevate their career as a Service Supervisor. In this leadership role, you will:
Inspire and coach your team while ensuring top-tier service
Tackle challenging assignments with your expertise
Maintain a focus on safety and quality best practices
Qualifications
What We're Looking For:
Prior experience in pest control is a must - your skills matter!
Strong communication and client relationship abilities
Attention to detail and a knack for problem-solving
Valid driver's license with a clean driving record
Flexibility to work early mornings, evenings, and weekends with occasional overnight travel
High school diploma or equivalent
Pass Drug & Background Checks
At least 18 years of age
Bio-Serv companies are proud to be EOE
rosepestsolutions+*******************
#ZR
Auto-ApplyService Supervisor - Niles, MI
Service manager job in Niles, MI
Join the Rose Family: Your Future Awaits!
Seeking Experienced Pest Control Technicians Looking to advance! 👀
Why settle for just another job when you can be part of a legacy? At Rose, we are proud to be the oldest pest management company in the nation, established in 1860! As a family-owned business, we provide innovative pest solutions across Michigan, Ohio, and parts of Indiana, Pennsylvania, and West Virginia. With over 150 years of success, we offer a unique opportunity to grow within a supportive and passionate team. Our privately-owned company holds a great deal of opportunity for people who want to step up and start an exciting career.
What We Offer You:
Competitive Salary Service Supervisor earning potential of $75,000+ (Base Salary plus bonuses)
Comprehensive Benefits: Medical, Dental, Vision, and Rx Insurance
Incentives: Bonus Plan, Commission Program, and Profit Sharing
Retirement Savings: 401(K) with Company Match
Work-Life Balance: Paid Holidays, Vacation, and Sick Days
Professional Growth: Continuous training and career development
Company Vehicle
Responsibilities
Your Role:
We are on the lookout for an experienced pest control technician ready to elevate their career as a Service Supervisor. In this leadership role, you will:
Inspire and coach your team while ensuring top-tier service
Tackle challenging assignments with your expertise
Maintain a focus on safety and quality best practices
Qualifications
What We're Looking For:
Prior experience in pest control is a must - your skills matter!
Strong communication and client relationship abilities
Attention to detail and a knack for problem-solving
Valid driver's license with a clean driving record
Flexibility to work early mornings, evenings, and weekends with occasional overnight travel
High school diploma or equivalent
Pass Drug & Background Checks
At least 18 years of age
Bio-Serv companies are proud to be EOE
rosepestsolutions+*******************
#ZR
Auto-ApplyCUSTOMER SERVICE REG-VALPO IMMED CARE CTR
Service manager job in Valparaiso, IN
Under general supervision. to perform work greeting and registering patients by obtaining demographics, financial information, insurance information and necessary signatures on required forms and documents for physician office visits. Coordinates patient appointments for all physicians in the practice office. Schedules diagnostic tests as ordered and schedules follow-up appointment. Provides excellent customer service.
Responsibilities
PRINCIPAL DUTIES AND RESPONSIBILITIES(*Essential Functions) Assists in maintaining compliance with regulatory standards applicable to areas of responsibility as required by accreditation bodies. Assists patients with check-in and check-out process and prepares medical records for physician visit. Directs telephone calls and messages to appropriate persons, provides customer service as needed. Initiates scheduling process for diagnostic tests and referrals. Verifies financial information and insurance coverages. Verifies scheduled appointments and follows up on missed appointments per protocol.
Qualifications
JOB SPECIFICATIONS(Minimum Requirements) KNOWLEDGE, SKILLS, AND ABILITIES
* Certification as a Physician Office Business Administrator is desirable.
* Ability to apply medical terminology as it relates to patient visit and future appointments.
* Good computer skills and the ability to operate basic office equipment.
* Demonstrated good analytical skills.
* Demonstrated positive attitude, professional courtesy and compassionate customer service to patience.
* Excellent communication and interpersonal skills.
* Ability to diffuse a stressful situation tactfully and professionally, and the ability to make good decisions in a stressful situation.
* Ability to work independently and in a team environment, and to multi-task.
EDUCATION
* High School Diploma/GED Equivalent Required
* Customer service, reception, filling or billing experience in a physician's office or hospital.
* 2 Healthcare/Medical - Physician's Office Preferred
STANDARDS OF BEHAVIORMeets the Standards of Behavior as outlined in Personnel Policy and Procedure #1, Employee Relations Code.CONFIDENTIALITY/HIPAA/CORPORATE COMPLIANCEDemonstrates knowledge of procedures for protecting and maintaining security, confidentiality and integrity of employee, patient, family, organizational and other medical information. Understands and supports the commitment of Methodist Hospitals in adhering to federal, state and local laws, rules and regulations governing ethical business practices for healthcare providers.DISCLAIMER - The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. The statements are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.
Auto-Apply