Service manager jobs in Southaven, MS - 1,016 jobs

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location. Our Operation's workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer's door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer. Key Responsibilities and Job Elements: - Support, mentor, and motivate your salaried and hourly workforce - Lead large-scope projects with site and regional impact - Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance - Manage safety, quality, productivity, and customer delivery promises - Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives - Lift up to 49 pounds and frequently push, pull, squat, bend, and reach - Stand/walk for up to 12 hours during shifts - Work in an environment where the noise level varies and can be loud - Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments) - Continuously climb and descend stairs (applies to sites with stairs) Our fulfillment network launches new Operations sites every year, providing various opportunities for your professional growth. We hire Operations Managers based on location preference and the business' current openings. Basic Qualifications - 3+ years of employee and performance management experience - Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Preferred Qualifications - 1+ years of performance metrics, process improvement or lean techniques experience - Experience managing a team of 2+ salaried employees and 70+ indirect employees - Experience scoping, leading, and implementing process improvements through: Lean process, Kaizen, and/or Six Sigma. - Demonstrated problem solving skills and analytical skills - Excellent customer service skills, communication skills and interpersonal skills - Track record of meeting or exceeding department performance goals - A Bachelor's or Master's degree in Engineering, Operations, Supply Chain/Logistics, or a related field. - Experience in: military, manufacturing, automotive, biotech, electronics, energy, instrumentation, machinery, defense/aerospace, medical, cosmetics, production, or distribution environments. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $81,900/year in our lowest geographic market up to $150,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************* . This position will remain posted until filled. Applicants should apply via our internal or external career site.

Develop and manage processes designed to Recruit, Train, Coach, and Retain driver and support staff ensuring adequate workflow and synergies Develop and refine an exceptional experience for customers taking delivery Proactively mediate and resolve any customer concerns or escalations Help control expenses, including staffing, supplies, and services Develop and implement safety programs focused on both driving, lifting, and handling Conduct routine audits of delivery staff to ensure minimum service standards are being met Evaluate and document work performance of assigned personnel and conduct routinely. Meet routinely with delivery personnel to communicate issues, new processes, and concern Work with Warehouse Operations manager to routinely improve product flow from warehouse floor to delivery units Continually review and amend delivery staff job description as deemed necessary Enforce disciplinary measures as necessary and provide assistance to HR in maintaining all discipline files on delivery personnel as needed. Requirements At least 5 years management experience in a food or beverage distribution/logistics environment. Working knowledge of current DOT Compliance and a basic understanding of OSHA safety regulations Hold a valid Class A Commercial Driver's License Benefits 401K Health Insurance Benefits Company Vehicle

Our client, a leading manufacturer of disposable food packaging products, is seeking a Plant Manager to join their team in Quitman, MS where they manufacture Styrofoam cups. Duties and Responsibilities Lead and manage facility Mentor a high-performing leadership and plant team, fostering a culture of accountability, innovation, and continuous improvement Drive world-class safety performance with a zero-incident mindset Deliver on all key KPI targets: Safety, Quality, Service, Cost, and Operational Excellence Achieve world-class OEE and proactive maintenance excellence Collaborate cross-functionally to align the plant's operations with broader business strategies RequirementsProven experience as a Plant Manager or above (scope 200 employees, 24/7 preferred) Demonstrated success in developing, and retaining a high-performing, results-driven leadership team Deep knowledge of Lean Manufacturing principles and systems A servant leadership mindset with the ability to inspire, engage, and empower Strong interpersonal and communication skills to influence stakeholders at every level Experience working with EPS or similar manufacturing processes preferred

Are you looking to make a career change to an innovative Recycling company? This exciting opportunity as Regional operations Manager offers a competitive salary plus an excellent benefits package including medical insurance, dental insurance, vision insurance, and paid time off. Does this position match your future career goals? Then this Regional Operations Manager opportunity could be the right fit for you. RESPONSIBILITIES: Partner with the Regional Vice President and leadership team to support oversight and performance of all regional operations. Strengthen municipal contract retention by deploying operational expertise and leadership support to address performance challenges. Develop, implement, and standardize operational processes and procedures to improve consistency and efficiency. Lead and support operational improvement initiatives focused on productivity, service quality, and cost control. Drive high levels of internal and external customer satisfaction through strategic assessments, planning, and cross-functional collaboration. Support the acquisition and retention of municipal contracts by maintaining strong relationships with elected officials, municipal staff, and key stakeholders. Assist with new municipal contract start-ups and operational transitions to ensure smooth implementation and service continuity. Guide Division Managers on best-practice processes, performance expectations, and interpretation of operational results. Train and mentor supervisors on leadership effectiveness, organization, accountability, and operational excellence, including P&L understanding and cost drivers. Serve as a trusted, consultative resource to clients by functioning as an industry subject-matter expert. Establish, track, and analyze KPIs; support Division Managers in developing and executing improvement plans based on data insights. Actively participate in resolving escalated customer and municipal concerns to maintain strong client relationships. Represent the organization at community events and industry forums to strengthen brand presence and community engagement. Ensure regional safety programs are implemented, reinforced, and continuously improved; evaluate divisional initiatives related to safety, sales, and operational goals. Provide interim operational leadership coverage during leadership absences within the region. QUALIFICATIONS: Bachelor's degree in Business or a related field; equivalent experience may be considered in lieu of formal education. Minimum 5 years of management or supervisory experience within the waste or environmental services industry. Demonstrated success in strategic and consultative process improvement initiatives. Exceptional written and verbal communication skills, with strong organizational, interpersonal, presentation, and problem-solving abilities. Professional demeanor with the flexibility to adapt to evolving business and operational demands. Proficiency with Microsoft Office applications, including Outlook, Word, PowerPoint, and Excel. Proven experience developing strategies to increase revenue, manage costs, and identify growth opportunities. Strong financial acumen, including profitability analysis, pricing strategies, and client relationship management. Willingness and ability to travel extensively within the assigned regional territory.

Plant Manager - Extrusion Our client is seeking an experienced and driven Plant Manager to lead their plastic extrusion plant. You are a great fit if your background specializes in profile extrusion such as pipe, fence, siding, decking, or other custom profiles. You will be responsible for overseeing all aspects of the plant, including labor, materials, inventory, and productivity. This is an exciting opportunity for a team-oriented manager who knows how to build a high-energy team and drive results. Responsibilities: Manage all aspects of the extrusion plant, including hiring and managing supervisors, QC, maintenance, fabrication, assembly, shipping/receiving, and other positions Efficiently schedule production for the entire plant and manage materials and inventory Ensure all supervisors and line workers are appropriately trained Maintain a clean, safe, and well-maintained plant environment, including LOTO and housekeeping Participate in and manage continuous improvement initiatives Maintain and report on your budget for the plant. Qualifications: Bachelor's degree in Engineering or Business preferred, but experience in lieu of a diploma will be considered Minimum of 5 years of management experience in a polymer profile extrusion manufacturing operation, such as decking, siding, pipe, window profiles, fence, or similar profiles A "take-charge" personality with excellent problem-solving skills and the ability to manage growth and opportunity Excellent communication skills to interact with R&D, Engineering, Maintenance, and Upper Management regarding challenges or opportunities

Role Description This territory primarily covers Arkansas, Louisiana, and Mississippi. The southern portion extends along the Gulf Coast, including southeast Texas around Houston and coastal Louisiana. The territory also reaches into southeastern Missouri near the St. Louis metro area. We are seeking a highly capable individual for Area Business Manager (ABM), US Diagnostics Division. Primary responsibilities include leadership and development of colleagues, while utilizing solution coaching, and business planning capabilities to execute overall strategies to maximize sales performance within the assigned geography. The ABM will lead and model Zoetis Core Beliefs within the team and company. This position will require travel throughout the designated geography and may require overnight stays. Leading People Lead and develop all colleagues in Area accordingly based on position. Consistently demonstrate Solution Coaching capabilities Direct the business activities and efforts of the area Diagnostics Sales Consultants (DSC) and Diagnostic Technical Specialists (DTS) to meet objectives set forth by management. Attract, develop, evaluate, differentiate, and retain top talent through recruiting / hiring, ongoing coaching, proactive / effective use of both colleague development and performance management tools. Spend 75% of available time on field-coaching days to help DSCs and DTSs meet performance objectives by strengthening their core capabilities and professional development Demonstrate strong leadership and collaboration across all team members Sales Performance Meet or exceed sales objectives (quota) the Diagnostics business via development and coaching of DSCs and DTSs within targeted area Successfully lead the launch of new products / services /equipment Demonstrate success in other key sales metrics such as growth rates and improving the health of your area business by improving leverage and managing analytical insights reports. Leading the Business Develop annual strategic business plans including demographics, economics, performance, potential, actionable items, tracking and reporting for the territories individually and the area overall. Coordination and resource allocation of marketing efforts in the area, balancing needs of Diagnostic Sales Consultant and Diagnostic Technical Specialists Handling various administrative and reporting duties, including but not limited to Operating Expenses, Performance management, Performance reviews, etc. Attending and participating in new product launches and periodic regional/area sales meetings. Engage in special projects and other duties as assigned and directed by the Regional Business Director and/or headquarters management. Education and Experience Undergraduate degree (BS/BA) strongly preferred Minimum of 3 years people leader/management experience for external talent Technical Skills Success in previous roles including people leadership and creatively finding opportunities or solving problems to drive sales performance. Excellent communication, interpersonal, business management and computer skills Exemplifies what it means to be a change agent, continuous learner, and pushing self / others beyond dominant logic Ability to work in a cross-functional team-based environment, align with and influence internal and external stakeholders, and build / manage relationships at all levels of an organization. Adept at working in highly fluid, complex, and ever-changing environments. Uses analytics and insights to enhance decision-making and tactical execution across area. Follow-through and attention to detail. Ability to manage assigned expense budgets Customer focused professional demeanor and presentation style. Highly focused and results oriented, able to identify goals and priorities and resolve issues in initial stages. Demonstrated ability to work independently and in a close team environment, self-starter Animal Health experience and knowledge of small animal veterinary medicine Diagnostic experience preferred Exhibit willingness to accept and incorporate feedback Verbal, written, presentation, interpersonal, and communication skills. Ability to exercise good judgment and make thoughtful / fair decisions based on relevant information Proficiency in MS Office (Word, Excel, Outlook, Powerpoint) and ability to learn Zoetis systems Physical Skills Ability/Willingness to travel extensively (50-60%) to manage area personnel and business needs as necessary Full time RegularColleague Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search. Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at ********************** site, or (2) via email to/from addresses using only the Zoetis domain of "@zoetis.com". In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.

Job ID 2025-14764 The Branch Manager will drive a best in class branch experience for customers and employees by leading, coaching and managing in 5 primary areas of responsibility: customer engagement/sales execution, service execution, operational excellence, leadership and management. With a deep understanding of the Renasant Bank customer engagement model, you spend time mentoring and inspiring team members all while serving as a role model for your team and strengthening the community in which you serve. As a result of the Branch Manager leadership and coaching, the branch is expected to exceed all sales, service and operational goals by executing service, sales and marketing strategies for the branch. The Branch Manager is accountable for growth goals set by market opportunity and will effectively partner with market leaders to serve the lending needs of small business and consumer customers. Market opportunity may drive a greater dedication to the business lending needs with expectation to achieve lending goal. RENASANT BANK IS AN EQUAL OPPORTUNITY EMPLOYER Responsibilities Ensure best in class customer experience by implementing, coaching and developing branch teammates on our service excellence standards Implement Understanding You Customer Engagement model consistently through coaching, role modeling, and developing branch teammates Achieve consistent and balanced branch results in deposit growth, loan growth through referrals, branch income and noninterest expense management and the sale of other bank products and services Maximize sales opportunities by developing new business and maintaining existing relationships, including business development calls and representing the bank at community and customer events Hold individuals and team accountable to achievement of their sales, service and operations objectives to include individual loan growth goals when applicable Create a daily individual and branch/team level focus on deepening customer relationships and consistent execution of service standards, customer retention, etc. May be responsible for the development of small business and consumer loans (i.e. management of customers through the loan process from origination to closing) as well as effective overall portfolio management for an individual book of business Carry ultimate responsibility for all operational functions and procedures for the branch, including but not limited to retail processes, audit matters and retail documentation, and when applicable, may supervise an assistant branch manager who will oversee these responsibilities, and engaging and communication with the Retail Branch Administrators, among others Maintain a culture of risk management, including but not limited to managing operational losses, controllable losses and controllable expenses for the branch Manage branch team, including but not limited to hiring, scheduling, coaching, discipline, performance development (or improvement), identifying and scheduling learning and development opportunities aligned with core values and behaviors Serve as a backup to the internal customer needs as branch staffing requires May supervise one or more individuals who supervise other employees and/or processes in the branch and/or have oversight for multiple branches Responsible for facility management, including but not limited to maintenance needs and security, opening and closing procedures Perform other related duties as assigned Qualifications High school diploma or equivalent. College education preferred, but not required Minimum of 3 years of retail banking experience, or comparable experience deemed transferable Minimum of 2 years of leadership/coaching experience and successful personal sales experience in a customer facing role Minimum of 1 year business development experience preferred If branch has a lending growth goal in excess of $500,000: Minimum of 3 years of direct lending experience including small business and consumer lending product or equivalent experience working in a credit related function and; Demonstrated ability to read, analyze and interpret balance sheets and income statements Effective written and verbal communication skills Ability to solve problems and make decisions quickly and effectively to positively impact the business and the customer experience Ability to manage a diverse team with a strong sense of teamwork; ability to work cooperatively in a team environment as well as partner with other lines of business Attention to detail with strong record of accuracy in handling of transactions Comfortable using a variety of technology software products to process transactions Strong analytical skills and attention to detail with strong record of accuracy in handling of transactions Ability to effectively handle multiple priorities and adapt effectively as business needs and pace changes Proven time management and organizational skills, ability to effectively handle multiple priorities and adapt effectively as business needs and pace changes Ability to travel for business development and market meetings, as well as travel required for training and development opportunities Physical Demands The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand or sit; kneel, stoop, or squat; use hands or fingers to handle or feel objects, tools or controls; reach with hands and arms, and talk or hear. The employee is occasionally required to walk. The employee must occasionally lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to focus. Work Environment The Bank's professional working environment requires employees to communicate effectively, both verbally and in writing. Employees must demonstrate strong interpersonal skills when working closely with internal business partners and external clients. Employees may be exposed to confidential and propriety information within the working environment, therefore, must uphold confidentiality at all times. Due to the possibility of being exposed to high risk situations (i.e. robbery), detailed instructions and procedures are required to be followed at all times to safeguard the Bank's employees, customers, and assets. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. The principal duties and responsibilities enumerated are all essential job functions except for those that begin with the word "May". This is intended to describe the normal level of work required by the person performing the work. The principle duties outlined are the essential responsibilities and duties. Other duties may be assigned as needs arise. Job requirements and/or processes may be modified to reasonably accommodate persons with a disability as required by law. This description is not intended as a contract and is subject to change. Any written contractual agreements supersede this job description.

The Sr Customer Service Engineer - is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment. Due to government contract requirements, U.S. Citizenship is required for this position. Responsibilities • Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers. • Provide support to client identified VIPs • Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities. • Perform Install/Move/Add or Change (IMAC) activities. • Perform all assigned desk-side support activities • Display outstanding technical and professional services skills at all times • Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines • Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair • Understands and follows all documented service operations policies and procedures. • Other duties or certifications may be assigned to meet business needs Education and Experience: • Typically requires technical school certification or equivalent of 2-4 years of relevant experience Certifications and/or Qualifications: • Maintain all required OEM Certifications as directed by Management • Knowledge of relevant software and hardware systems • Understanding of ITIL methodologies • A+ certification is desired • May require additional customer-specific certifications or training as required Skills: • Excellence in communication and customer-facing skills • Strong oral, written and interpersonal skills • Ability to follow instructions and processes with minimal instruction • Ability to lift and or move various computer equipment up to 50 lbs. • Must own a basic repair kit Additional requirements may exist if offer of employment is extended

Stewart Plumbing, Heating, and Air - Memphis, TN You're the best-- Now join the best. We're not just looking for a manager. We're looking for a leader who knows how to inspire teams, build systems, drive results, and elevate the customer experience. Stewart Plumbing, Heating, and Air is bringing our premium brand into the HVAC market, and this is your chance to help us do it right from the ground up. Who We Are At Stewart, we deliver "A level of service you forgot existed." We've built a premium reputation in Memphis over decades of residential plumbing service and we're now expanding into HVAC with the same high standards. With a loyal base of over 10,000 residential customers and a reputation built on trust, professionalism, and results, our goal is clear: dominate the Memphis HVAC market with integrity, grit, and top-tier performance. The Mission Build, lead, and grow a best-in-class HVAC service department that delivers 5-star service, strong sales performance, and operational excellence. Your Role · Lead, hire, train, and coach a high-performing HVAC service team that reflects our premium standards. · Set the daily tone for professionalism, energy, and clarity. · Oversee all service operations to ensure safe, efficient, and high-quality delivery. · Optimize scheduling and dispatch coordination to ensure the right tech is on the right job. · Monitor technician KPIs and provide ongoing coaching to drive accountability and growth. · Conduct job site inspections and uphold workmanship standards. · Manage labor, materials, tools, vehicles, and equipment to maintain budgeted margins. · Track department operations, inventory, and maintenance needs. · Ensure compliance with safety regulations, company policies, and local codes. · Resolve customer issues promptly and ensure top-tier satisfaction. · Lead weekly technician meetings and deliver on-the-job training and development. What You Bring · 3+ years of HVAC service management or leadership experience. · Strong background in both technical HVAC knowledge and team development. · Proven ability to drive performance, revenue, and customer satisfaction. · Confident communicator with strong follow-through and organization. · High comfort level with software platforms, KPIs, and data-driven decisions. · A valid driving license and a good driving record. Compensation · $85,000 to $100,000 base salary depending on your experience level. · Strong performance-based bonuses in addition to that. What We Offer · 100% employer-paid health insurance. · Company Paid Life Insurance. · Dental, vision, life, and disability coverage. · 401k with matching. · Paid Holidays. · Paid Time Off. · Company phone, state-of-the-art tools, and ongoing training. · Growth opportunities backed by strong leadership and resources. · A team-first culture built on trust, energy, and mutual respect. This Role Is Ideal for Someone Who Is: · People-oriented and collaborative. · Adaptable and thrives in a dynamic, growth-driven environment. · Results-focused and not afraid of a challenge. Ready to lead something meaningful? This isn't just a job. This is your opportunity to grow a department, shape a culture, and build a legacy inside one of Memphis' most trusted home service brands. Apply now and bring the heat. Literally. Stewart Plumbing, Heating, and Air - A Level of Service You Forgot Existed.

Area Service Manager _______________________________________________________________ Department: Field Operations Reports To: Territory Operations Manager FLSA: Exempt (Salary) Schedule: Monday-Friday, 8am-5pm (Remote/Travel) Why You Should Join Us! A comprehensive health plan that includes medical, dental, and vision coverage to ensure you and your family have access to the care you need A 401(k)-retirement plan with a generous company match to help you save for your future and achieve your financial goals Other fringe benefits including Birthday & Anniversary bonus, company-wide discounts, legal services, short & long-term disability, etc. Positive work environments that offer work/life balance and professional growth Mission-driven work making a global impact with local roots The opportunity to have hands on work experience with industry leading, innovative technology Position Summary The Area Service Manager oversees field operations within a designated territory or area, managing service technicians and independent contractors to ensure high-quality service delivery. This role involves operational oversight, contractor development, and cross-functional support, requiring strong problem-solving skills and a commitment to customer satisfaction. Essential Duties and Responsibilities The essential functions include, but are not limited to the following: Management of field personnel and contract partners, to include but not limited to service technicians and independent contractors Support and troubleshooting with field personnel inquiries Continuous education into 12V technology and advancements Fulfill daily operational duties of assigned area Operate a clean, organized and hazard free work environment Conducts quality assurance inspections of all facilities, at least once quarterly Maintain a positive and caring atmosphere for customers and employees Ability to think independently and work through service challenges consistently Sells and trains new contractor facilities, maintaining and growing the service network Support of internal departments and personnel, assisting at any opportunity presented Timely submission of required reports and expenses Directs, coordinates and participates in corporate initiatives to improve efficiency Correspondence with management when challenges are presented Maintain the integrity, confidentiality and security of pertinent information and records Adherence to all state and federal rule, regulation and statute Availability to take after-hours and weekend calls Any other duty, as assigned Qualifications High School Diploma or equivalent. 3 years' experience as a Service Technician Ability and desire to travel within designated area/territory Strong written and verbal communication skills Possess excellent telephone skills Detail orientated Physical Demands & Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, kneel and install products into tight spaces; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to walk, reach or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Overtime is limited but required occasionally, and continuous interruptions require flexibility and a willingness to modify plans and behavior when necessary. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities. #LI-Remote

Job DescriptionDirector, Surgical & Cardiovascular Services ???? Bartlett, TN Lead two of the hospital's most critical service lines and drive excellence in surgical and cardiovascular care. If you're a dynamic nursing leader with a passion for operational performance, clinical quality, and team development, this high-impact role offers the opportunity to influence strategic direction and elevate patient outcomes across perioperative and cardiovascular departments. Job Summary The Director of Surgical and Cardiovascular Services provides executive leadership over perioperative and cardiovascular areas, ensuring safe, efficient, and high-quality patient care. This role oversees daily operations, workforce development, budgeting, quality improvement, and regulatory readiness. The director works closely with physicians, nursing teams, and senior leadership to strengthen service line performance and support organizational growth. Qualifications • Associate Degree in Nursing + Bachelor's degree in a healthcare-related field OR BSN required • MSN or Master's in a healthcare-related field preferred • 2+ years of progressive hospital management experience (manager or director level) • Active RN license required • AHA BLS certification required ⭐ What's In It for You • Strategic leadership over high-visibility surgical & cardiovascular service lines • Opportunity to influence clinical quality, operations, and long-term growth • Collaborative environment with strong physician and executive partnerships • Competitive compensation and career advancement within a major health system • Meaningful impact on patient care and frontline clinical teams Contact Today If you or someone you know is interested in learning more, please contact: ???? Phone: ************ ???? Email: *********************** Director Surgical Services, Director Cardiovascular Services, Perioperative Leadership, OR Director, CV Services Director, Nursing Leadership Tennessee, Bartlett RN Leadership Jobs, Hospital Director Jobs, Surgical Operations Leader, Cardiovascular Program Director

Are you looking for a leadership role that makes tails wag and pet parents smile? We are seeking a full time Customer Service Supervisor to guide a team of Customer Service Representatives and assist our pet parents and their furry family members! Company Overview: Our Pet Resort is part of a larger company called National Veterinary Associates (“NVA”) that is made up of over 1000+ locations of veterinary hospitals and pet resorts. This is exciting as NVA has dedicated resources to growing our business and your role. The pet resorts industry is growing at a rapid pace and so is NVA. We are proud to be a part of this growing business! Position Overview: At our resort, we believe in the mission of “Pet Lovers Delighting Pet Lovers” and we demonstrate this through being Playful, Passionate, Personal and Professional. A successful candidate will have at least 1 year of supervisor or equivalent experience that includes the oversight and motivation of staff members, quality assurance of the facility, and an upbeat, positive personality. Animal experience is preferred. We are busiest on the weekends and holiday time frames so you must be available for most of these. We offer a competitive wage based on experience, employee incentives, health and dental insurance, and a fun, fast paced work environment. If you have a love of animals and are a dedicated, high energy employee with management or supervisor experience, we may have the perfect job for you. A Day in the Life: You come to work daily with a smile on your face and are excited to help serve our pet parents and their furry friends. You'll be in our branded gear and help run our lobby and curbside service by greeting everyone as they come in and solving whatever their need is -- check in, check out, answering questions, booking reservations and tailoring our service offerings to their needs. Your ultimate goal is to find out how we can best serve the pet parent and provide them solutions. You'll use one of your 15 hands to answer phones, take a dog to their destination for the day, hand out some treats or run some credit cards. You'll not only communicate with the dog(s), but also have a lot of interaction with mom and dad. You'll document what you are seeing and be ready to share with your manager and the pet parent. And let's not forget -- you're probably going to scoop some poop, clean up some pee, go home with some fur on you and get lots of sloppy kisses! Pet Host Lead Requirements: Must be able to handle dogs of all sizes and cats Must enjoy working with both people and pets Must have the stamina to walk energetic dogs as well as ensure our pet resort looks inviting and clean Must have a flexible work schedule where you can work during the week, as well as, many weekends and holiday time frames Must be able to follow directions and comply with processes and procedures Must have a keen sense of observation when observing the pets Must be able to perform physically demanding tasks; lift up to 50 lbs, stand for long periods Must have computer knowledge/quick learner Must have Leadership/Supervisor experience in a team oriented environment Excellent customer service skills, professional Organized, detail oriented Daily Responsibilities: Provide impeccable customer service by following our service foundation and ensure that each customer is treated with respect and dignity in order to develop and maintain strong relationships. Answer all incoming calls, respond to voicemails and emails. Make boarding reservations; book grooming, training, and temperament test appointments. Schedule daycare reservations. Manage cash, check, and credit card transactions and reporting/reconciling Gets to know clients and their pet's names on a regular basis Obtain all information related to a pet's visit; ensure accuracy of all information. This includes client information as well as pet information. Input all information into resort computer systems. Interact and communicate closely with other staff to ensure client and pet needs and concerns are understood and addressed. Have general knowledge of all services offered at site and be able to provide solutions to the clients' needs. Obtain vaccination records from veterinary offices and input into the computer. Assists in managing waitlists on weekends/peak season/holidays and ensures that rooms are utilized to maximum capacity. Act as liaison between veterinarian and customer/emergency contact, keeping all parties informed of ongoing problems when necessary. Help initiate “white glove” treatment to our best customers, ie. Call best customers well before peak seasons to secure reservations before we are “sold out”. Respond promptly and troubleshoot any customer relations issues, keeping in mind our empowerment goals. Promptly address any uncomfortable situations with customers Ensure the facility meets or exceeds expectations with regards to cleanliness and safety. Notifying manager on duty or ordering when levels of inventory are low in the following areas: retail and cleaning products for lobby areas and office supplies Ensure all common areas (lobby and employee spaces) are well maintained, clean and free from hazards ie: wet floors, defecant, etc. Consult with other departments Work with a team who all exemplify these qualities: A passion for animals and animal care, especially dogs + cats. Willing to learn animal behavior to ensure their safety. Focuses on safe and gentle handling. Forceful, aversive, aggressive handling, vocalizing or treatment will not be tolerated. Customer Service Oriented - Ability to take care of the customers' needs while following company procedures. Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to request for service and assistance. Build trust with customers. Willing and able to communicate directly with clients, both written and orally, about their dog. Works to make these “lifetime clients”. Must be able to multitask and be very detail oriented. Must be able to start and stop work. Must be able to work under conditions that require sitting, standing, walking, bending, reaching, pulling, pushing and grasping. Conflict Resolution - Ability to handle conflict with tact and diplomacy Good team work and willingness to assist other departments as necessary Cheerful, friendly, positive team-oriented attitude Strong attention to detail, especially where documentation is concerned. Ability to work in computer systems such as Microsoft Office. Reliable, punctual, and dependable Ability to work a flexible schedule, including holidays and weekends Ability to take direction well and apply it independently Ability to work in temperature extremes, work outside, or in distracting work environments such as loud noise/sound Ability to tolerate being in close contact with various bodily fluids and to get dirty frequently Physically able to handle dogs of all sizes and to lift up to 60 lbs. Other duties as assigned. Equal Employment Opportunity NVA Pet Resorts is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Work schedule Weekend availability Monday to Friday Holidays Supplemental pay Tips Benefits Paid time off Health insurance Dental insurance Vision insurance 401(k) Life insurance Disability insurance Paid training Employee discount

Job Description Key Responsibilities Provide strategic and operational leadership for the Operating Room (OR) and Cardiovascular Services. Assume 24/7 accountability for all clinical and administrative functions within the service lines. Lead efforts in the assessment, planning, coordination, implementation, and evaluation of nursing practice, promoting evidence-based care. Efficiently manage human resources (staffing, scheduling, performance), fiscal resources (budgeting), and material resources. Serve as a strong role model and advocate for the professional discipline of nursing. Maintain effective interpersonal and communication skills for collaboration with physicians, staff, and executive leadership. Perform all related duties to support the hospital's operational and quality goals. Qualifications Required Experience: Current nursing experience combined with a minimum of 2 years of progressive management experience in a hospital setting at a manager or director-level position. Experience note: Candidates should possess at least 3 years of hospital OR/Surgical Services experience. Education: Associate degree from an accredited nursing school combined with a bachelor's degree in a healthcare-related field, OR a Bachelor of Science in Nursing (BSN). Certifications/Licensure: Active and current Registered Nurse (RN) license in the state of practice (Tennessee/Compact State). BLS Certification required upon hire. ACLS required within 3 months of hire (relevant to OR, PACU, Cath Lab, Same Day Surgery). Preferred Education: Bachelor's or Master's degree in Nursing (BSN/MSN). Skills: Demonstrated success in hospital operational management and team leadership.

Upchurch is a rapidly growing, full-service building engineering company providing mechanical, plumbing, HVAC, and electrical services across the southeastern United States. Founded in 1970 and headquartered in Horn Lake, MS, Upchurch has grown through both organic expansion and strategic acquisitions, establishing a strong reputation for quality, reliability, and service excellence. We offer end-to-end solutions-from design and installation to ongoing maintenance and emergency support-helping clients maximize building performance, energy efficiency, and equipment lifespan. Position Summary The Director of Service is responsible for the leadership, management, and financial performance of the Service Division. This role oversees daily operations, ensures delivery of high-quality commercial and industrial plumbing and HVAC services, and drives branch growth through customer satisfaction, operational excellence, and financial accountability. The Director provides strong leadership and acts as the key representative of the Service Division within the branch's market area. Primary Objectives Ensure profitable and high-quality delivery of all services. Ensure the service team delivers superior customer service. Drive operational efficiency and gross margin improvement. Promote safety, compliance, and accountability across all projects. Develop and retain a high-performing service team. Key Responsibilities Leadership & Management Direct all service operations within the branch, ensuring alignment with company policies and standards. Lead and mentor branch service management, technical teams, and administrative staff. Set clear expectations for performance, accountability, and customer satisfaction. Serve as a visible leader in the branch, fostering teamwork and a positive work culture. Financial Oversight Achieve branch service revenue, gross margin, and EBITDA targets. Monitor financial performance and implement corrective actions to address variances. Control branch operating expenses while maximizing workforce utilization. Support business development efforts, particularly in preventive maintenance agreements and local service projects Operational Oversight Oversee scheduling, dispatching, and completion of service work to ensure customer commitments are met. Maintain efficient use of manpower, tools, and equipment. Ensure branch operations comply with safety standards, regulatory requirements, and company procedures. Monitor ERP systems and reporting tools to ensure accuracy in job costing, labor tracking, and billing. Team Development & Retention Recruit, train, and retain qualified branch service personnel. Develop future leaders by providing mentoring, coaching, and professional growth opportunities. Conduct regular performance evaluations and address performance issues promptly Promote a culture of safety, accountability, professionalism, and continuous improvement. Engage with employees to improve retention and build long-term team stability. Customer & Stakeholder Engagement Build and maintain strong relationships with branch-level clients, contractors, and vendors. Act as the primary point of escalation for branch service customers. Drive growth in preventive maintenance contracts, retrofit work, and emergency service response. Represent the company in the local business community and industry organizations. Safety & Compliance Conduct personal site inspections to promote safe work practices and regulatory compliance. Enforce company safety policies and ensure proper documentation is submitted. Collaborate with the Safety Department to investigate incidents and improve safety programs. Strategic Planning Contribute to company-wide strategic initiatives, particularly in areas of service delivery, scalability, and client growth Key Performance Indicators (KPIs) Gross Margin %: Maintain minimum aggregate gross margin percentage on all work performed in the Service Division. Employee Retention: Annual voluntary employee resignation rate (number of voluntary resignations ÷ number of employees at start of year). Personal Safety Work Site Inspections: Frequency and number of job site safety inspections conducted personally, with submission of inspection forms. Safety Incidents: Annual number of OSHA recordable safety incidents for the division. Safety-Vehicle Accidents: Annual number of at-fault vehicle accidents by division. Additional KPIs may include closeout compliance, customer satisfaction, schedule adherence, and operational efficiency. Qualifications Bachelor's degree in Business, Mechanical Engineering, Construction Management, or related field (preferred). 7+ years of progressive leadership experience in commercial or industrial HVAC and plumbing projects. Proven success in leading branch or regional service operations with P&L responsibility. Preferred Skills Strong knowledge of service operations, preventive maintenance agreements, and service project management. Excellent communication, negotiation, and decision-making skills. Proficiency with ERP/service management systems and Microsoft Office Suite. Strong problem-solving ability and customer service orientation. Ability to lead through influence and foster cross-functional collaboration. Work Environment & Physical Demands Work performed primarily in office and on construction sites. Must be able to conduct site inspections and travel to project locations. May require extended hours to meet operational needs. Standard of Presentation Must maintain a professional appearance and demeanor in accordance with company standards. All documentation, communications, and work areas must be organized and professionally maintained. Company Commitment Uphold the company's commitment to excellence, customer service, and professionalism. Contribute to a team-oriented culture that values leadership, accountability, and continuous improvement. Benefits: Competitive salary based on experience. Health, dental, and vision insurance. Paid time off and holiday pay. Opportunities for professional development and certification assistance. Equal Employment Opportunity: Upchurch Companies provides equal employment opportunities to all employees and applicants. We prohibit discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Client is looking for a consultant, preferable ITIL certified, who will work with the client to review the existing ITSM program and processes, provide gap analysis and lead the implementation of the new software and processes to provide best practices in delivering technology services and support to the client's business users. Skill Requirements for Lead (on-site in Memphis): • Experienced in Service Management delivery • Experienced in ITIL • Experienced in requirements gathering (from customer team), workflow from old tools to new in: o Problem Management o Incident Management o Event Management o Change Management (FIRST PRIORITY) o Incident Managemento general service management dashboards • Workshop delivery expert • Process Guide writer • As-Is writer Additional Information Share the Profiles to dinesh@techtammina(dot)com Contact: ************ Job Type: Contract Duration:6+Months Citizenship: USC/H1B/GC Expenses: All-inclusive Keep the subject line with Job Title and Location

Service Director For Multi-Line Dealership A large Dealer Group in the Memphis market is seeking a talented Service Professional with the ambition and aptitude to become part of our group. We are searching for an experienced Service Director / Manager and will provide the tools to succeed in a fast-paced work environment. We will offer the selected candidate a very aggressive compensation plan. JOB SUMMARY We are currently seeking a experienced Service Director / Manager to join our Memphis team and are offering an extremely competitive compensation plan for the selected candidate. An automotive Service Director / Manager must be prepared to interact on a professional level with customers and employees in a manner that builds relationships while solving problems. The candidate should demonstrate excellent knowledge about servicing vehicles, prior experience as an automotive service technician is extremely valuable. The candidate must have the ability to lead and develop a team. Our Benefits: Professional training Team-oriented environment Advancement opportunities Paid training Paid vacation 401k (company match) Medical Insurance Dental Insurance Vision Insurance Life and Disability Coverage Employee car purchase program Wellness program On-site mobile health clinic RESPONSIBILITIES: Required to maintain the profitability of a department while controlling expenses and maintaining customer satisfaction. Required to understand and keep abreast of all federal, state and local regulations that affect their operations. Required to understand and keep abreast of all federal, state and local regulations that affect their operations. Interacting with and managing a staff of technicians Leading our service management & reconditioning activities Interacting with external vendors Fulfilling all service activities needed to meet or exceed operating plan goals Effective vehicle production and inventory control Managing technician productivity This is a hands-on, working position REQUIREMENTS: Strong communication skills to deal with customers, employees and vendors. Valid driver's license with clean driving record. At least 2 years of automotive management and automotive customer service experience Experience with implementing structured business processes A hard-working can-do attitude Excellent interpersonal and management skills

Job Description HOUSEKEEPING SERVICES SUPERVISOR Shift: 8 AM - 5 PM | Flexible, on weekends when needed Salary: $60,000 Other Forms of Compensation: none ESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate Sustaining Partner of the International Facility Management Association (IFMA), and a Platinum Corporate Member of the Association of Energy Engineers (AEE). ESFM self-performs 80% of all FM services provided to clients. Our portfolio of solution categories includes Facilities Maintenance & Engineering, ESG Programming, Laboratory Support Services, Janitorial & Industrial Cleaning, Landscaping & Grounds Management, Workplace Solutions and Managed Services. This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. ESFM's clients include many household names from the life sciences, technology, oil & gas and manufacturing markets. This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search' in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.' For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email **************************. Job Summary As a Housekeeping Service Supervisor, you will be responsible for assisting in the successful operation and customer service of the EVS/housekeeping department. Essential Duties and Responsibilities: Maintains a high level of cleanliness in assigned areas. Participates in recruitment and staff selection process. Assists with housekeeper scheduling. Assigns established work areas and or project duties. Plans and coordinates project work. Attends and participates in departmental staff meetings, development and training courses. Provides and monitors individual guidance and motivation to employees. Participates in facility Quality Assurance Program as required. Works with chemicals on a constant basis requiring special clothing or safety equipment. Assigns equipment to staff; monitors daily equipment use, cleaning and maintenance. Ensures that all equipment is clean and professional in appearance at all times. Assists housekeepers on an as needed basis. Performs other duties as assigned. Qualifications: 4 years of support services, military, housekeeping, and/or facilities maintenance experience. 1 or more years of supervisory/management experience. Strong work ethic, intense drive, and initiative for quality and customer service. Excellent written and oral communication skills. Excellent problem-solving skills both one-on-one and in group situations. Ability to utilize a participative approach to managing staff. Understanding of budgeting processes and awareness of profit and loss concepts. Excellent administrative and organizational skills and an ability to prioritize. Ability to function appropriately under stressful conditions. CRCST or any other applicable sterile processing certification is preferred. Proficient computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet. Associate's degree is preferred. Apply to ESFM Services today! ESFM is a member of Compass Group USA Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Applications are accepted on an ongoing basis. Eurest Services maintains a drug-free workplace. Associates at ESFM are offered many fantastic benefits. Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Paid Time Off Holiday Time Off (varies by site/state) Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Paid Parental Leave Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. ************************************************************************************* Req ID:1488589 ESFM ASA B GRIFFIN

Job Description City Auto Memphis is currently hiring a full-time Auto Service Center Manager at our Memphis, TN location. This is a leadership opportunity for an experienced professional who can manage service operations, lead a team, and ensure customer satisfaction. If you're ready to take on a management role in a fast-paced automotive environment, apply today! Pay: $80,000 to $150,000 annually, plus commission Benefits: Health, dental, vision, and life insurance A 401(k) with a 4% match 120 hours of PTO after just 90 days Uniforms Gym membership Employee discounts on vehicles and services Company-sponsored Spartan Races, summer cookouts, holiday events, and appreciation celebrations WHAT SETS US APART City Auto Memphis has been dedicated to serving car buyers across the Mid-South, Middle, and Southeast Tennessee since 1986. Our commitment to honest service and high-quality vehicles has helped us build a trustworthy reputation among our clients. We take great pride in our customer-focused approach, ensuring a welcoming environment for both our employees and customers. Our staff appreciates our positive culture and enjoys working collaboratively as a team. We provide breakfast and lunch on Saturdays and are closed on Sundays. Additionally, we offer competitive pay and excellent benefits to keep our team members satisfied. WHAT WE'RE LOOKING FOR IN AN AUTO SERVICE CENTER MANAGER Previous experience in a dealership is preferred but not required. We just ask that you meet the following qualifications: Valid driver's license 5+ years of service management experience Customer service experience Excellent computer skills Do you have what it takes? Keep reading to see if you'd love this role as our Auto Service Center Manager! YOUR NEW ROLE AS OUR AUTO SERVICE CENTER MANAGER This is a full-time management position. Hours are Monday-Friday, 7:00 AM-6:00 PM and Saturday, 8:00 AM-2:00 PM. As our Auto Service Center Manager, you'll oversee all aspects of service operations, including customer service, shop flow, parts inventory and ordering, payroll, onboarding and termination, and overall profitability. You'll lead a team, ensure smooth daily operations, and maintain high standards of service and efficiency. Join a company that rewards your expertise and commitment, and take the next step in your career. Apply now! Our initial application process is fast, easy, and mobile-friendly. Must have the ability to pass a background check and drug screening test. Job Posted by ApplicantPro

Senior Alumnae Engagement Manager MEMBER EXPERIENCE DEPARTMENT Title: Senior Alumnae Engagement Manager Supervisor: Director of Member Experience Status: Full-time Exempt Location: Remote or Memphis, TN The Alumnae Engagement Manager-Sr. serves as the senior strategic leader for alumnae and volunteer engagement across Kappa Delta. This role executes the vision set by the National Vice President-Alumnae by developing strategies that facilitate a cohesive alumnae and volunteer experience that strengthens engagement, retention, leadership pipelines, and long-term connection to the Sorority. As the organizations subject matter expert on alumnae and volunteer populations, the Alumnae Engagement Manager partners cross-functionally and with volunteer leadership to design frictionless processes, lead change initiatives, and deliver meaningful, high-quality member experiences at scale. This role exercises significant influence across staff teams, volunteer leaders, and governance bodies and plays a critical role in shaping how alumnae and volunteers engage with Kappa Delta throughout their lifetime. This is a full-time staff position based at headquarters in Memphis, TN. Remote employment will be considered for candidates outside of the Memphis metropolitan area. The Alumnae Engagement Manager reports to the Director of Member Experience and works closely with the National Vice PresidentAlumnae, National Council, and the Training & Development team. Why This Role Matters / What Youll Influence This role directly shapes the long-term strength, sustainability, and relevance of Kappa Delta. Through strategic leadership of alumnae and volunteer engagement, the Senior Alumnae Engagement Manager influences: Howalumnaeremainconnected, valued, and engaged throughout their lifetime The strength and readiness of volunteer leadership pipelines at the local and national levels The consistency, clarity, and quality of thealumnaeand volunteer experience across the organization The organizations ability to scale engagement efforts whilemaintaininga high-touch member experience Cross-functional alignment and execution of enterprise priorities that rely on volunteer andalumnaeparticipation Success in this role has a measurable impact on engagement, retention, leadership development, and organizational effectiveness. Essential Functions Strategic Leadership & Collaboration Own theenterprise strategyforalumnaeand volunteer engagement, experience, and retention Serve as the organizations subject matter expert onalumnaeand volunteer populations, trends, and best practices Lead cross-functional initiatives that enhance engagement, including process redesign, digitization, pilot programs, and vendor partnerships Identifyand implement efficiencies that improve execution while preserving a high-quality member experience Serve as a strategic thought partner to the Director of Member Experience, proactivelyidentifyingrisks, opportunities, and decision points Promote a culture of continuous improvement, innovation, and learning across staff and volunteer partners Actively engage in enterprise-wide strategic efforts and support the organizations functional structure Volunteer Pipeline & Experience Own the end-to-end volunteer lifecycle, including recruitment, appointment, onboarding, engagement, recognition, and retention Develop and implement strategies to recruit qualified volunteers aligned to organizational needs, skills, and experience Design and continuously improve volunteer experiences that foster belonging, clarity of role, and sustained engagement Partner with the Foundation to align volunteer recruitment and volunteer data practices Lead volunteer engagement strategy and execution for the biennial National Convention, Volunteer Appreciation Month, and related initiatives Develop andmaintainvolunteer policies in alignment with staff policies and legal and ethical standards, in partnership with HRDefine requirements and lead adoption of volunteer data usage in Salesforce across the organization Alumnae Experience and Chapters Serve as theprimary headquarters leader for Alumnae Chapters and alumnae-at-large, setting strategic direction and ensuring consistent, high-quality support Act as staff liaison to the National Vice PresidentAlumnae and Alumnae National Leadership Team (A-NLT) Leadalumnaeengagement strategies, including dues models, reinstatements, resignations, recognition programs, and membership milestones Oversee strategy and execution ofalumnaeinitiatives and engagement opportunities, including LinkedIn Network, Ever Loyal Adventures, and Ever Loyal pledge Partner with Communications to define and execute alumnae-focused communication strategies Lead change management planning and communications for alumnae-related initiatives Develop and monitor KPIs related to alumna eengagement and chapter health; translate insights into strategic recommendations Provide strategic oversight for Alumnae Chapter training, officer development, and leadership resources Strengthenalumnaevolunteer leadership pipelines through updated manuals, onboarding resources, role-based guides, and ongoing training Provide strategic oversight for Billhighway platform usage Overseealumnaedata governance, requests, and lifecycle management Partner with the Foundation to promote alumnae participation in Foundation programs and initiatives Events and Programming Set strategy and provide leadership oversight for alumnae-focused programming at National Convention and other major events Partner with Communications and BTA to oversee event registration platforms, data strategy, and attendee experience Collaborate with Marketing & Communications to drivealumnaeand volunteer participation through coordinated outreach and digital engagement Additional Responsibilities Perform additional duties and strategic projects as assigned in support of organizational priorities Performance Expectations & Leveling Alignment (Senior Manager) This role is aligned to Senior Managerlevel expectations, including: Ownership of strategy, outcomes, and continuous improvement within a core functional area Leadership through influence across staff, volunteers, and governance bodies Ability to translate enterprise strategy into clear plans, timelines, and execution Effective change leadership and communication in complex, matrixed environments Use of data, KPIs, and insights to inform decisions and measure success Requirements 58 years of professional experience in nonprofit management,alumnaeor member relations, association management, community engagement, customer experience, volunteer management, or related fields Demonstrated ability to operate at a senior manager level, owning strategy and outcomes while leading through influence Strong project management skills with experience improving complex workflows, preferably in volunteer-driven or association environments Excellent written and verbal communication skills, including executive-level presentations and meeting facilitation Strong executive presence and relationship-building skills Proven critical thinking, problem-solving, and decision-making abilities Proficiencywith Microsoft 365, Salesforce, Adobe Acrobat, and ability to learnnew technologyplatforms quickly Working knowledge of social media platforms and their application to engagement strategies Exceptional attention to detail with the ability to balance strategic planning and tactical execution Ability to manage time, prioritize effectively, and meet deadlines in a fast-paced environment Ability to travel occasionally Preferred Qualifications Project Management certification (PMP, CAPM, or equivalent) Prior experience working or volunteering within a fraternal, membership, or volunteer-led organization Membership in Kappa Delta Sorority PIf66e78fa159e-31181-39405535