Director, Military Affairs Service - Army
Service manager job in Chesapeake, VA
Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
We are seeking a Director of Military Affairs - Army with extensive staff and leadership experience at a major military command or higher headquarters. The ideal candidate should possess in-depth knowledge of military leadership structures and installation functions, as well as Army active duty and Reserve Forces programs. This position requires the ability to work weekends and long hours, with at least 120 days of travel per year. Additionally, candidates should have 10 or more years of experience in military community engagement, program development, and advocacy.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.
What you'll do:
Advises the planning, execution, and analysis of Military Affairs service strategies. Collaborates with executive management to establish strategic and operational frameworks and achieve business objectives.
Provides consultation and execution support to USAA National Platform issues. Facilitates contact between internal and external partners to complete business agreements and assists with contract negotiations, proof of concepts, and return on investment contract surveys.
Collaborates with Marketing and Corporate Affairs partners to ensure accuracy and appropriateness of content and imagery depicting or referencing members of the Armed Forces.
Leads and initiates team training opportunities (e.g., New Product information, Marketing Campaign, Eligibility etc.) for Military Affairs Field team and USAA entities.
Develops and implements internal Military Affairs processes, policies, and programs to support current and future opportunities. Monitors and evaluates the effectiveness of processes, policies, and programs, adjusting plans as necessary to achieve desired outcomes and address gaps.
Facilitates access to Armed Forces installations through dialogue with appropriate levels of military leadership.
Represents USAA at selected public events engaging the military community.
Advises and trains senior management, new employees, and third-party vendors on military culture and relationship issues. Responsible for the coordination with the Military Affairs field team for trips to military installations.
Implements standard processes and management routines to increase efficiency, reduce costs, and improve member experience.
Travels regularly to field locations to support team members, assess operations, and maintain positive relationships with key partners.
Builds and leads all aspects of a team of employees through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
What you have:
Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
8 years of experience engaging the military community to include outreach and relationship building, program development and delivery, and community engagement and advocacy.
3 years of direct team lead or management experience required.
20 years of experience serving in the Armed Forces; attendance at the DOD Keystone Course (Enlisted) or Command and General Staff College (Officer).
Proven track record of managing distributed teams and delivering measurable results in a fast-paced environment.
Strong leadership, communication, and interpersonal skills
Strong discernment, and ability to balance critical thinking with practical implementation skills. Analytical approach with the ability to interpret data and make data-driven decisions.
Experience working with clients/customers to realize business issues and develop a strategy for the business's direction from the gathered insights.
Demonstrated understanding of tactical, operational and planning, program development and project tracking, and an ability to build and understand business metrics.
Possession of Military ID card required.
What sets you apart:
Military assignment serving in a senior military leadership position.
Staff and leadership experience serving at a major military command or higher headquarters.
Extensive knowledge of military leadership structure and military installation functions.
Extensive knowledge of Army active-duty military, and Army Reserve Forces programs and services.
Ability to work weekends in support of Army active-duty, and Army Reserve Force activities as necessary.
Ability to work long hours and travel a minimum of 120 days per year to include extended overnight trips to include weekends.
10-years or more experience engaging the military community.
Compensation range: The salary range for this position is: $127,310 - $243,340.
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Auto-ApplyParts Operations Manager
Service manager job in Newport News, VA
Reporting to the General Manager Customer Support the Parts Operations Manager (PM) is responsible for the overall financial performance of the parts department, customer service, and associate morale of the unit. The PM ensures that corporate programs and policies are executed in a way that minimizes Cost Per Piece, while driving outstanding customer service and associate productivity. The Parts Operations Manager develops, interprets, and implements policies and procedures, in accordance with ISO 9001 that will provide high quality distribution at a competitive cost. The jobholder directs and coordinates the procurement and distribution of various production and spare parts, components and other products or other related services. Jobholder oversees the writing, review, awarding, and negotiating contracts of various kinds, plus the completion of complex purchasing projects in close cooperation with the Purchasing Department.
*This position is not eligible for sponsorship. Applicants must be legally authorized to work in the United States without the need for current or future sponsorship.
Responsibilities
Set-ups and maintains a smooth running, efficient parts department.
Ensures parts department personnel are well trained and available when needed.
Ensures the needs of the service department are being met.
Reviews all stock orders to ensure a fast moving balanced inventory of Parts & Components.
Maintains sufficient quantities of stock to support demand and acceptable inventory turn ratio.
Supervises and maintains an accurate up-to-date inventory management and control system.
Conducts regular and/or spot check inventories of parts and components.
Become familiar and efficient with all phases of the computer system required for service & parts management.
Ensures employees keep a clean and orderly department.
Generates and reviews Inventory reports from LME Mine Sites and affiliated companies.
Provides superior customer service to both internal (Service Department) and external customers.
Schedules delivery of parts and components, estimate length of time to receive any back-ordered parts and clearly communicate it to customer.
Handles customer complaints reasonably, showing empathy and a positive attitude and demonstrate our commitment to Superior Customer Service.
Ensures that all expense controls within the facility are in place and adhered to by all departments.
Improves quality to drive optimum cost, service performance, and quality culture.
Promotes safety in work processes and associate performance by supporting company and/or facility safety programs, educating associates, and ensuring a generally safe work environment.
Analyzes and prepares monthly and annual plan and pattern reports and payroll budgets; ensure plan, pattern, and budget commitments are satisfied.
Establish effective allocation of resources and meet priorities.
Continually evaluate facility processes and infrastructure to improve operating performance of the unit, or to avoid service/capacity issues. (Submit capital/facility improvement requests where appropriate.
Supervisory Duties:
Directly manages 4-5 employees and indirectly supervises 3-4 employees.
Responsible for the overall direction, coordination and evaluation of Parts team.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work, appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Competencies
Education and Experience: A combination of education and experience equivalent to a Bachelor's degree in a related field (i.e. Business, Engineering, Material Management); 5+ years of progressive experience in product support and distribution; 2 years materials and/or manufacturing experience.
Advanced knowledge of distribution and warehousing principles, theories and processes.
Knowledge of Outlook Contact Management systems; Access Database software; Explorer Internet software; BaaN for Order Processing, Inventory, Manufacturing, and Cost Calculation system, or equivalent ERP system; Project Management software; Excel Spreadsheet software and Word Processing software.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, fractions, ratios to practical situations. Ability to apply concepts of basic algebra and geometry.
Travel domestically and internationally up to 30% of the time.
Ability to obtain and maintain a valid driver license and passport.
Retail Multi Unit Manager
Service manager job in Norfolk, VA
Retail Multi-Unit Manager
Grow
With
Us! Hudson is North America's leading travel retailer. For over 30 years, we've been meeting the needs and desires of travelers in more than 1,000 duty-free, duty-paid, and food & beverage stores.
The Retail Multi-Unit Manager provides operational leadership at Norfolk International Airport - supporting the Director of Operations. This role ensures all retail stores within the airport maintain exceptional standards for cleanliness, staffing, operational readiness and financial performance by holding management accountable for results.
Salary Range: $62,780 - $76,000
Key Responsibilities:
Ensure all stores are prepared for next-day opening and that management executes all opening and closing procedures.
Support the Director of Operations in achieving financial performance targets by monitoring sales, controlling expenses, and maximizing profitability.
Oversee planned maintenance and address repair needs promptly to maintain operational standards.
Schedule managers to ensure leadership coverage during all operating hours; interview and make hiring, termination, and advancement decisions within the zone.
Hold management accountable for onboarding/offboarding processes and compliance with training requirements.
Champion employee engagement, diversity, and inclusion initiatives; provide coaching and development to build high-performing teams.
Analyze operational data to monitor zone performance; collaborate with DO/Senior DO on strategic initiatives and financial decisions.
Ensure accurate ordering, receiving, and stocking of merchandise; train teams on proper inventory procedures.
Oversee planogram execution, visual merchandising standards, and seasonal resets across all stores.
Monitor inventory levels, turnover rates, and shrink; implement controls to minimize loss.
Ensure management and staff are proficient in POS, inventory management, scheduling systems, and other retail technology platforms.
Monitor and maintain retail equipment; schedule routine service and repairs as needed.
Drive adoption of new retail technologies to improve efficiency and customer experience.
Maintain working knowledge of brand standards, lease agreements, and landlord relations.
Implement marketing programs and promotional activities; ensure compliance with brand campaigns.
Resolve escalated customer and associate issues using sound judgment; provide feedback and coaching to subordinate leaders.
Ensure compliance with all federal, state, and local safety and health standards.
Train managers and staff on wellness protocols and safety procedures; maintain audit readiness.
Qualifications:
Bachelor's degree in Business Administration, Retail Management, Marketing, or related field (preferred; counts for 3 of the 6-year requirement).
Minimum 6 years of retail operations experience, including 2 years in multi-unit leadership roles.
Proven success managing up to $10M revenue portfolios and leading teams across multiple retail concepts.
Technical Skills
Proficiency in retail technology platforms including POS systems, inventory management software, scheduling systems, and reporting tools.
Strong knowledge of inventory management, planogram execution, and visual merchandising standards.
Ability to analyze retail KPIs such as sales per square foot, inventory turnover, shrink rates, and customer conversion metrics.
Familiarity with category management, retail space optimization, and seasonal merchandising strategies.
Competencies
Operational Leadership: Drives execution across multiple stores to achieve financial and service goals.
Financial Acumen: Interprets P&L and KPIs to deliver sustainable growth and profitability.
People Development: Builds positive work environments through coaching, mentoring, and leadership.
Customer Focus: Ensures superior service and brand compliance across all locations.
Strategic Thinking: Anticipates challenges and implements solutions to complex operational issues.
Change Leadership: Champions technology adoption and process improvements to enhance efficiency.
Schedule & Reporting
Reports directly to the Senior Director or Director of Operations.
Works a varied, rotating schedule, including early mornings, peak periods, and closing shifts to ensure operational oversight.
Weekend and holiday availability required based on business needs.
Regular on-site presence across store locations to maintain standards and engage leadership teams.
Please Apply: ***************************************************************************************
Assistant Store Manager
Service manager job in Norfolk, VA
WHO YOU ARE:
Our leaders at Michael Kors are stylish, fashion forward individuals who have a drive to achieve results and a passion for customer engagement. A successful Assistant Manager will work alongside a team that is focused on the client experience and building lasting relationships. You are a strategic business driver that motivates the team and executes effective day to day business and operational processes. You will help foster and work in a fun, inspiring and rewarding environment with opportunities for development and growth.
WHAT YOU'LL DO:
Drive results through delivering an elevated customer experience
Lead and execute key opening and closing duties and operational tasks.
Demonstrate flexibility and desire for individual growth in a fast-paced store environment
Foster customer relationships through developing and coaching team on knowledge of current trends, styling, and selling techniques.
Ensure the highest level of customer service standards while exercising leadership and multi-tasking capabilities with excellence.
Build a client book through establishing client relationships to drive additional traffic and create client engagement
Drive Omni channel sales by utilizing all available tools and technology
YOU'LL NEED TO HAVE:
3+ years of relevant retail management experience
WE'D LOVE TO SEE:
A self-starter with the ability to mentor and continue to develop personal leadership qualities
Energetic, motivated and engaging; a true brand ambassador with a love for fashion
Knowledge of clienteling with the ability to build lasting customer relationships
Customer service obsessed; ability to sell with a passion for styling and love for fashion
Technologically savvy individual with an entrepreneurial spirit
THE BENEFITS
Cross-Brand Discount
Flexible schedule
Internal mobility across Versace, Jimmy Choo and Michael Kors
Exclusive Employee Sales
Clothing Allotment
The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.
At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at ****************************************.
Store Manager
Service manager job in Virginia Beach, VA
The ideal candidate will be responsible for sales performance, customer satisfaction, and staff training and development. You will work to foster client loyalty and expand our brand presence. The ideal candidate will spearhead these efforts with a customer-centric attitude.
Responsibilities
Set and execute sales performance goals to increase profitability
Hire, train, and assess store employee's productivity and performance
Maintain orderly, presentable appearance of the store
Oversee stock and store operations
Qualifications
High school education or equivalent experience
2+ years' store management experience
Customer centric with a positive attitude
General Manager
Service manager job in Virginia Beach, VA
We at Pearl Pools are looking for a General Manager to join our team and lead the operation for our Virginia Beach office. Pearl Pools is the expert in plaster, tile, and coping for builders and general contractors nationwide. Our purpose is to inspire and create happier and healthier moments. As General Manager you will play a key role in supporting this mission by steering the comprehensive business operations of the local business unit, focusing on plastering, renovations, and all pool construction services offered to our clientele - both commercial and residential.
This strategic position entails full accountability for staff management, all project management, and the seamless integration of corporate strategies into local operations, encompassing sales growth, technology adoption, and alignment with company driven directives. Reporting directly to the Chief Operating Officer, the General Manager is a key interface with the Executive Team and plays a vital role in the operation's budget and revenue growth, and the development of our teams.
ESSENTIAL RESPONSIBILITIES
Strategic Execution: Implement and enforce directives from the Executive Team, driving operational excellence.
Operational Oversight: Proactively recommend and execute operational enhancements, maintaining alignment with corporate objectives. Oversee all day to day operations and establish policies for the given market to ensure operational excellency.
Business Growth: Drive sales innovations, strategic development, and profitability in line with company goals. Responsible for overseeing all sales and revenue growth, including all bids and contract proposals.
Team Management: Lead management teams and field teams, including Project managers, warehouse & administrative staff, field crews, and subcontractors, to surpass performance, operational efficiency and sales targets and foster a culture of excellence.
Customer Experience: Supervise delivery of exceptional customer service, reflecting the company's premium standards.
Safety and Compliance: Champion a safety-first approach in all operational aspects.
Financial Stewardship: Manage full P&L responsibilities, ensuring robust financial health and reporting to executive leadership.
Market Analysis: Stay abreast of market trends, competitor activities, and potential growth opportunities.
SKILLS AND QUALIFICATIONS
Strong preference for candidates with experience in the pool construction or renovation industry, with experience leading sales and field teams.
Demonstrated ability in both qualitative and quantitative analysis and decision-making.
Proficient in budgeting, setting sales targets, and P&L management.
Skilled in guiding teams through transitions and changes.
Consistent record of meeting and surpassing goals.
Expertise in hiring, training, and coaching teams to deliver top-tier brand experiences.
Ability to build a strong team and foster a culture of excellence.
Solid background in sales; CRM and Salesforce experience advantageous.
Valid US Driver's License and a clean driving record.
Currently hold a Current CDL Class A or B license, or be willing to obtain the license.
Preference for candidates bilingual in Spanish.
Ability to travel regionally and nationally.
BENEFITS
By joining the Pearl Pools team you will be part of a thriving culture grounded in Safety, Excellence, Passion, Boldness, and Partnership. We foster a fun, friendly, and professional environment dedicated to inspiring and creating happier, healthier moments each day. Additional benefits include:
Growth & development opportunities
Paid Time Off including paid vacation days, sick days, floating holidays, and company holidays
Comprehensive health benefits package including access to medical, vision and dental coverage
Employee Assistance Program
Ancillary benefits including short-term and long-term disability insurance, life insurance, critical illness, and accident insurance
401(k) benefits with a company match and access to financial wellness educational materials & resources
COMPENSATION
This position offers a base salary of $80,000 to $110,000 based upon experience. The position is eligible for quarterly and annual bonuses in addition to base salary.
LOCATION
This position is based out of our corporate office located in Virginia Beach, VA. Travel to client locations across the region will be required.
This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department. The Amenity Collective is an equal opportunity employer. All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.
General Manager
Service manager job in Newport News, VA
We have an exciting new opportunity for a General Manager in Newport News!
The General Manager (GM) will oversee the daily operations, growth, and strategic direction of the company. This role requires strong leadership, operational expertise, and industry knowledge to ensure safe, efficient, and profitable execution of crane, rigging, and hauling services. The GM will serve as the key point of accountability for employees, customers, vendors, and ownership, driving both operational excellence and business development.
Key Responsibilities
Operations & Safety
Oversee scheduling, dispatch, and field operations to ensure projects are executed on time, within budget, and safely.
Maintain compliance with OSHA, DOT, and industry-specific safety regulations.
Implement and enforce company safety programs, training, and certifications.
Ensure proper maintenance and utilization of equipment and fleet assets.
Quoting & Estimating
Prepare detailed bids, quotes, and estimates for crane, rigging, and hauling services.
Review job specifications, site conditions, and customer requirements to develop accurate and competitive pricing.
Conduct site visits and customer meetings as needed to scope work and finalize estimates.
Collaborate with dispatch and operations teams to confirm realistic timelines, equipment, and manpower requirements.
Manage follow-up on outstanding quotes and adjust estimating strategies to improve close rates and profitability.
Leadership & People Management
Lead, mentor, and develop office, dispatch, and field personnel.
Manage staffing needs including recruiting, onboarding, and retention.
Foster a positive, safety-first culture with accountability and teamwork.
Financial & Administrative
Manage P&L, budgets, and operational KPIs.
Negotiate vendor agreements, review contracts, and manage procurement of equipment and supplies.
Oversee billing, job costing, and collections to ensure accurate financial performance.
Provide timely reporting and updates to ownership.
Sales & Business Development
Build and maintain strong relationships with customers, general contractors, industrial clients, and vendors.
Act as the point of contact for key accounts and respond directly to customer inquiries.
Support growth by pursuing new business opportunities and cross-selling services.
Strategic Growth
Assist ownership with evaluating equipment acquisitions, market expansion, and business opportunities.
Develop operational systems and processes to scale the business efficiently.
Qualifications
7+ years of leadership experience in crane, rigging, heavy equipment, or related construction/industrial services.
Strong knowledge of crane operations, DOT/FMCSA compliance, and safety standards.
Proven hands-on experience in quoting, estimating, and pricing crane and rigging projects.
Demonstrated ability to manage teams, budgets, and P&L responsibility.
Experience with Fleet Cost & Care software (or comparable fleet/dispatch management systems).
Excellent communication, negotiation, and organizational skills.
Ability to balance hands-on operational leadership with long-term strategic thinking.
Valid driver's license; CDL a plus.
Certifications and Base Clearance for our area is not required but a plus
Compensation & Benefits
Competitive base salary with performance incentives.
Company vehicle allowance.
Health, dental, and retirement plan options.
Opportunities for professional growth and advancement.
Paid Vacation Time
Paid Holidays to include New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas
We are seeking a results-driven leader who is ready to take ownership of operations, drive growth, and uphold the company's reputation for safety, reliability, and service excellence. If you have hands-on experience, industry knowledge, and leadership skills to manage both people and projects, we encourage you to apply and help lead our team into the next phase of growth.
Schedule:
Monday-Friday 6am-6pm
Pay:
$90,000-$130,000 plus performance based incentives annually
Store Manager - Rural King
Service manager job in Newport News, VA
About us Rural King Farm and Home Store strives to create a positive and rewarding workplace for our associates. We offer opportunities for growth, competitive benefits, a people first environment, and an opportunity to work alongside dedicated associates who share a passion for providing an exceptional experience and service to our rural communities. Whether you are starting an entry-level position or joining with professional experience, Rural King encourages professional growth and provides the necessary resource to help you succeed and grow with us.
When you join the Rural King team, you become a contributing member in supporting the needs of and making a difference in the lives of those within the people and communities we serve.
How we reward you
401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2% * Healthcare plans to support your needs * Virtual doctor visits * Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic's Complex Care Program * 15% Associate Discount * Dave Ramsey's SmartDollar Program (no cost to you!) * Associate Assistance Program * RK Cares Associate Hardship Program * 24/7 Chaplaincy Services
What You'll do
The Store Manager is responsible for creating and executing a business plan to achieve the store's performance goals which includes achieving sales budget, building market share, and driving omnichannel sales. The Store Manager integrates and strategically drives sales via online, print advertising, social media, mobile apps and in-store engagement. This position builds revenue by equipping the store's team of associates in product knowledge, understanding of the day-to-day store operations, sales, safety & loss prevention, store appearance, customer service, and merchandising. This position requires strong leadership skills and the ability to motivate and supervise associates.
Enhance the customer experience and drive sales by creating, planning, developing, and implementing an online and community presence through creative social media posts, store events, vendor and associate presentations, and customer trainings
Analyze online and physical store results, identify opportunities and make decisions in collaboration with others to drive sales and successful initiatives for the store
Seek knowledge of new skills, local competitor practices, and retail trends applying learnings to your store's online and physical experience
Manage and grow BOPIS (buy online, pick up in store) sales with associates and customers
Through collaboration with the District Manager and store associates, analyze operational processes, customer trends, and business results to determine appropriate actions necessary to achieve business objectives
Teach and coach behaviors to management team and associates which enables a high performing team to consistently deliver a best-in-class customer experience
Possess the autonomy, independent judgment, and discretion in leading the team to achieve or exceed the goals and strategies of the store
Create and ensure quality execution of development plans, building associate's capabilities, measured by success of the overall store operations in conjunction with customer and associate feedback
Build confidence and create an optimistic, rewarding and collaborative work environment in which associates are encouraged to grow to support succession and talent pipeline goals
Present information to District Manager and Store Support to inform and educate about the business, operational efficiencies, product sell through, and customer feedback
Acts as a trusted leader with thorough understanding of the impact of initiatives on customer experience, workload, productivity, associate engagement, and store compliance
Uphold the commitments to the company's processes and policies, values, and mission
Lead your associates in a way that exemplifies the leadership principles taught in Thrive and reinforce Thrive skills with managers who report to you
Manage store budget for daily operations and initiatives to achieve business objectives tied to the P&L
Drive an outstanding associate experience via the hiring, onboarding, performance feedback, and ongoing development
Hold team accountable for overall performance and act to decrease losses, minimize shrink and all forms of risk ensuring store compliance standards are met
Ensure attractive, safe, and accurately priced merchandise displays
Responsible for the maintenance and upkeep of the building and grounds
Responsible for effectiveness of technology to ensure a seamless customer experience across all channels
Demonstrate effective and consistent communications and interpersonal skills
Demonstrate effective problem-solving and analytical skills
Maximize inventory, cash control, and loss prevention techniques
May be required to cross train and perform other duties
SUPERVISORY RESPONSIBILITIES
Supervise and direct the assistant managers, department managers, and store associates
Has authority into the job status of associates: hiring, firing, promotions, and assignments
Essential Qualities for Success
2+ years retail management experience
Be an outgoing self-starter who enjoys working with people
Computer knowledge in Excel and Word
Proficient user of computer software systems
Ability to interact with the team in a fast-paced environment, remaining flexible, proactive, resourceful and efficient
Ability to multi-task and coordinate, analyze, observe, make decisions, and meet deadlines in a detail-oriented manner
Ability to work independently without supervision
Ability to work a 50-hour workweek (10-hour shifts, 5 days per week) with varied hours, days, night, and weekends as business dictates
Must meet federal requirements to qualify to obtain a Federal Firearms License (FFL) and any applicable local requirements
Ability to access and use the in-store computer, scanning system, and wireless handheld unit
Ability to participate in our online applicant and new hire onboarding process remotely
Ability to complete computer-based training
Use general office equipment such as computer, telephone, copy machine, fax machine, calculator
Ability to operate retail scanner, forklift, pallet jack, ladder, and other retail equipment
PHYSICAL REQUIREMENTS
Good visual acuity
Ability to lift, push, and/or pull a minimum of 30 pounds repetitively and 31-50 pounds intermittently
Ability to stand and/or walk for long periods of time
Ability to use a ladder and/or pallet jack
Close vision for computer work
Repetitive wrist movements on keyboard
Ability to walk up and down stairs multiple times per day
Ability to verbally communicate effectively and professionally with all audiences (in-person or via handheld transceiver)
Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other characteristic protected by law.
We use E-Verify to confirm the employment eligibility of all newly hired associates. To learn more about E-Verify, including your rights and responsibilities, please visit *********************
Assistant Manager
Service manager job in Newport News, VA
DIVE IN TO A NEW CAREER WITH LESLIE'S:
Leslie's pool supplies is the “World's Largest Retailer of Swimming Pool Supplies.” With over 1,000 retail stores in 39 states plus Pro, Service, E-Commerce, Production, and Distribution divisions, there are many career opportunities at Leslie's. With over 60 years of providing the best-in-class products and solutions to our customers, there is nothing that we value more than the development and growth of our team. We strive to create a positive and fun atmosphere where our team members feel valued and are enthusiastic about the contributions they make to the success of Leslie's.
Job Overview:
As the Assistant Manager (AM), you will support the performance of a Leslie's store to ensure that it meets or exceeds customer service standards, sales plans, profitability, operating procedures, and all merchandising objectives. You will also learn best practices to train and develop your team and set the expectation of providing excellent customer service as you lead by example.
Responsibilities:
Collaborate with the General Manager to learn overall expectations and procedures of store operations, sales plans, profit margins, payroll and all controllable expenses. (P&L)
Conducted water analysis and mechanical repairs
Increase commercial and residential sales and customer counts
Ensure that the team is following all safety protocols
Identifying new talent to join the team
Maintain a welcoming store environment
Assist with merchandising and inventory control
Opening and closing store responsibilities that may include the delivery of daily bank deposit
Qualifications:
Must be at least 18 years of age
High School Diploma or Equivalent, or currently attending High School
A valid driver's license with reliable transportation
1 year of customer service experience or retail experience
Experience managing/leading a team
Ability to achieve placement in the succession program.
Excellent communication skills and proficiency with computers.
Ability to complete required training within two months of hire.
The ability to lift 50 lbs.
Pay: $16.00 - $18.00 / hour
We offer our employees competitive compensation, extensive paid training, comprehensive and flexible suite of benefits package, 401K with company match, team member discounts, rewards for top performers, and most importantly career advancement opportunities.
Leslie's recognizes a critical component to our continued success is our people. Leslie's is proud to have a culture of inclusion that seeks to celebrate and embrace the different backgrounds and perspectives that help drive our success and support team members in developing and growing with us. We aim to create a workplace where all team members feel welcomed and valued and inspire each other every day.
#RetailHiring
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
FT Customer Service Manager Trainee (H)
Service manager job in Hampton, VA
Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only local foods, but the preservation of farmland, local traditions and local jobs. The connection we have to the source of our fresh foods is core to the way we do business, becoming the first major supermarket in the United States to document that all its seafood products were sustainably harvested.
FT Customer Service Manager Trainee (H)
Hannaford provides equal opportunity in employment to all associates and applicants for employment without regard to race, religion, color, sex (including pregnancy, childbirth and related conditions), age, veteran status, national origin, sexual orientation, gender identity and gender expression, disability, or any other characteristic protected by law.
Automotive Service Director
Service manager job in Newport News, VA
Are you a successful Service Manager or an experienced Service Advisor who is ready for the next level? The Virginia Peninsula's Casey Auto Group is growing and we are looking for the best in fixed operations. Current Franchises include Chevrolet, Honda, Toyota, Subaru, VW, BMW and KIA. Qualified candidates will have a proven track record of great CSI, be relentlessly positive, organized, process oriented and have experience operating or working as a member of a profitable service department. Our Auto Group is located in the temperate coastal region of southern Virginia between numerous beaches, the Historic Triangle and the beautiful Chesapeake Bay, a wonderful place to live and work. The Family-owned Casey Auto Group has been part of the Peninsula community since 1958 with a well-established brand, loyal market share and great franchise partners.
What we offer:
Competitive Pay Plan (Up to $200,000)
Medical: HDHP & PPO
Dental & Vision Insurance
FSA/HSA/LPFSA
Prescription Drug Coverage
HealthJoy App- Company paid Healthcare navigation tool
EAP: Employee Assistance Program
Life Insurance - Guaranteed Issue- Employee paid & Employer paid upon eligibility
Short- and Long-Term Disability
Legal Resources Coverage & ID Protection
Vacation and Holidays
401(k) with Employer Contribution upon eligibility
Discount memberships to OneLife & YMCA athletic facilities
Employee Referral Bonus Programs
Employee parts & service discounts
Responsibilities:
Ensure customers receive prompt, courteous, and effective service
Serve as a liaison between technicians and customers
Take ownership of customers' experience by carrying out additional assignments, enabling the dealership to leave an positive impression with the customer
Manage and hire technicians and service advisors
Interview and make new hires
Distribute work between technicians
Prioritize required services
Ensure customers have a positive dealership experience
Provide concierge support for all owner inquiries, whether via phone or in person, to ensure the customer does not get mishandled
Spend quality time building relationships with the customers
Requirements:
A minimum of four years experience in a high volume service department.
Reynolds and Reynold knowledge a plus.
Top candidates will be CSI oriented, technology proficient with a great can-do attitude and a strong drive for excellence.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Auto-ApplyCustomer Service
Service manager job in Chesapeake, VA
Job ID -14790 Chesapeake ,VA Only 3 months contract , may turn full time perm. CW_On-Site Services Specialist. IMS Ops /(Customer Service) Excellent Customer service with internal customer is expected. The majority of work this person will be doing will set the pace for the other employee's in the department. Speed and accuracy are expected. person will be opening mail removing any barriers such as staple and preparing the mail for the next step in the process of scanning.
Must possess the ability to sit and/or stand for extended periods of time as required.
Attention to detail is a must, as well as the ability to complete assigned and repetitive tasks.
Candidate needs to be able to lift up to 50 pounds.
Candidate needs to be able to work overtime with little to no notice as well as occasional weekends, & must have reliable transportation.
employee will be working the same schedule as the employee's in the department:
Additional overtime hours may be needed with little to no notice depending on the work flow.
Responsibilities:
Daily work to include but not limited to, opening mail removing Barriers such as staples and clips, stacking correspondence in method described by the supervisor.
Assisting in the mail room sorting mail as needed and delivering the mail throughout the department.
Keep hourly tracking of completed work and turn in daily tracking sheets to the supervisor.
Employee will be responsible for keeping track of their own worked hours and report the time card to their agency before the beginning of their shifts on Monday morning to be approved.
employee is to maintain the efficient work atmosphere while working in the department as to know distract other employee's.
Employee is expected to assist wherever the supervisor requires them and to do what the Supervisor request of them.
Employee needs to be respectful and polite to all personnel and Clients while in the building Comments/Special Instructions Attached Documentation:No record(s) found.
Thanks ,
Asma Khan Suri
Additional Information
All your information will be kept confidential according to EEO guidelines.
IT Service Desk Lead
Service manager job in Portsmouth, VA
Portsmouth, VA
IPTA's Technology Solutions Team is passionate about providing our customers with technical solutions that satisfy their business needs. Through collaborative interactions with customers, team members, subject matter experts (SMEs), technical leaders, and partners we design practical solutions that solve real problems for major government and business organizations. As a member of our Technology Solutions group, you will work with a team of technologists focused on delivering innovative business solutions using emerging technologies through proven successful methods.
Our Team:
We are looking for talented people who are enthusiastic about applying technology to deliver innovative outcomes with "fierce determination, fearless integrity, and passionate service." Our belief is that our people are the key to success. By encouraging and enabling continued learning, our team members grow to achieve their personal career goals. We are looking for:
Smart people with a passion for technology
Ability to solve challenging business problems
Self-directed professionals
Hunger to continually learn and grow
*This position is contingent upon contract award and the actual job description may vary based on specific contract requirements and organizational needs.
Responsibilities:
Providing desktop support and service desk operations, including troubleshooting hardware and software issues across Windows and mac OS platforms
Supporting Microsoft 365 applications and services, including Outlook, Teams, OneDrive, and SharePoint
Utilizing remote support tools such as Remote Desktop Protocol (RDP) and System Center Configuration Manager (SCCM) to resolve technical issues
Operating and managing ticketing systems (e.g., ServiceNow, BMC Remedy, Jira) for incident tracking, resolution, and escalation
Performing user account management within Active Directory, including user provisioning, group policy administration, and access control configuration
Applying basic networking knowledge to diagnose and resolve connectivity issues involving TCP/IP, DNS, DHCP, and VPN technologies
Demonstrating awareness of cybersecurity best practices and adherence to data handling, access control, endpoint security, and incident reporting procedures
Maintaining compliance with role-based access control (RBAC) and acceptable use policies
Exhibiting strong written and verbal communication, effective customer service, and problem-solving skills in high-pressure environments
Participating in or supporting shift-based or on-call operational schedules, as required. k.
Supporting remote and hybrid workforce environments with an understanding of service-level agreements (SLAs) and ITIL practices
Requirements:
Associate's degree in an IT related field required/Bachelor's degree preferred
Four (4) years of experience in a similar role
CompTIA Security+ certification required
Active Security clearance required
Desired Skills:
CompTIA A+ certification
ITIL v4 Foundation certification
Microsoft 365 Fundamentals certification (MS-900)
Microsoft Azure Fundamentals certification (AZ-900)
IPTA is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment opportunity to all qualified employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, national origin, age, physical disability, mental disability, medical condition, status as a veteran or disabled veteran or any other characteristic protected by law. We base all employment decisions, including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, returns from lay-off, terminations, and social and recreational programs on the principles of equal employment opportunity. Our employees have diverse backgrounds, skills, and ideas that collectively contribute to a rich working environment and greater opportunity for innovation.
#clearance
Business Manager
Service manager job in Virginia Beach, VA
Business Manager
S&K Sales Co., a family-owned Military Resale Broker, is looking to fill a business manager position. This position is charged with achieving company sales goals and objectives as well as those of the assigned manufacturer portfolio. The ideal candidate is a strategic thinker with a proven track record of success in the consumer products industry, a passion for innovation, and a commitment to delivering exceptional results.
Job Responsibilities:
Develop and implement strategic plans to drive growth and profitability.
Execute key initiatives, including marketing campaigns and sales strategies.
Develop and present business and category reviews by using category management principles to analyze market trends, consumer insights, and competitive landscapes, identifying growth opportunities.
Manage budgeting, forecasting, inventory, and financial performance.
Build and maintain strong relationships with key customers, suppliers, and partners to drive business development and expansion.
Monitor and evaluate the performance of product lines, identifying areas for improvement and implementing corrective actions as needed.
Facilitating communication and collaboration across different departments and levels of the organization. Providing regular updates to senior management and stakeholders on business performance and strategic initiatives.
Addressing challenges and resolving conflicts that arise by employing critical thinking and analytical skills to develop creative solutions to complex problems.
Qualifications:
Bachelor's degree in Business Administration, Marketing, or related field preferred.
Experience in business management roles with the consumer products.
Strong strategic planning and analytical skills, with the ability to translate market insights into actionable business plans.
Excellent communication skills, with the ability to influence cross-functional teams and build strong relationships with internal and external stakeholders.
Proven ability to thrive in a fast-paced, dynamic environment, with a results-oriented mindset and a commitment to excellence.
S&K Sales Co. is proud to be an Equal Opportunity Employer
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Auto-ApplyFamily Services Supervisor I (Child Protective Services)
Service manager job in Chesapeake, VA
Are you a born leader? Do you have a passion for helping the citizens of the City of Chesapeake overcome poverty, abuse, and neglect? Chesapeake Department of Human Services is seeking a Family Services Supervisor with the ability to engage and synergize a team of Family Services professionals to fulfill our mission of helping people triumph over poverty, abuse, and neglect to shape strong futures for themselves, their families, and communities. We are looking for a visionary leader that values excellent customer service and strengthening families at every contact while protecting the vulnerable citizens from abuse, neglect, and exploitation and promoting the dignity and worth of each individual citizen in Chesapeake.
The person selected for this position should have prior knowledge and/or experience in CPS and/or Prevention. As a Family Services Supervisor, you will monitor caseloads, supervise, train, and lead employees in making the best decision regarding safety, well-being, and permanency of all children in the City of Chesapeake.
Duties include but not limited to:
* Supervises a team of Family Services Specialists and Human Services Assistants;
* Sets and enforces objectives for quality and quantity of work performed by the team;
* Evaluates social service programs and budgets;
* Applies appropriate human resource practices in the supervision of employees;
* Establishes and maintains good working relationships with others;
* Recommends policy changes based on evaluation of program effectiveness;
* Deals with difficult or dangerous cases;
* Interprets social service programs for other agencies and to the public;
* Participates in community planning and development of new resources;
* Complete hiring and annual performance appraisals;
* Work in collaboration with law enforcement and emergency response personnel;
After normal business hours supervisory coverage on a rotating basis
ESSENTIAL TASK
* Supervises Social Workers and support staff, including selecting or recommending selection, training, assigning and evaluating work, counseling, disciplining, and terminating or recommending termination.
* Conducts interviews or investigations and makes client/resident and family assessments; formulates and implements plan of action; documents progress.
* Interacts/coordinates with other agencies, organizations, or the courts to provide services for clients/residents.
* Oversees, reviews, and approves expenditures for assigned area; provides fiscal data for preparation of annual budgets; ensures timely payment of accounts payable.
* Gathers and maintains information to support periodic and special reports documenting activities and events for area of responsibility.
* Participates in development and implementation of policy and procedures for area of responsibility; interprets same for staff as needed.
* Maintains record system for area of responsibility; processes daily paperwork including reports, documents, memos, and personnel information.
* Serves as information resource for clients/residents, students, and professionals.
* Monitors program compliance with applicable guidelines, regulations, and laws; monitors referrals and notifications.
* Serves as emergency duty on-call Supervisor.
* Attends or conducts staff, committee, team, and other professional meetings to exchange information; attends professional seminars or conferences to improve professional skills.
* Performs other related duties as assigned.
The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure, for a full list of benefits and employee perks.
Required Qualifications
VOCATIONAL/EDUCATIONAL REQUIREMENT: In order to be evaluated for vacancies in the Family Services Occupational Group, applicants shall possess the qualifications outlined in (1) OR (2) below:
1) A minimum of a bachelor's degree in the human services field, including Social Work, Rehabilitation Counseling, Psychology, Clinical Psychology, Counseling Psychology, Counseling and Guidance, Counselor Education, Human Services, Sociology, Family and Child Development, Aging Studies, Gerontology, Criminal Justice with a minor in one of the above studies, or other related degrees determined by the Department of Human Resources based on the similarity of the curriculum and course content.
2) A minimum of a bachelor's degree in any field accompanied by a minimum of two years of appropriate and related, full-time equivalent experience in a human service related area.
To be considered for promotion, persons currently employed in the Family Services Occupational Group by a local department prior to September 1, 1990, who do not meet the qualifications outlined in either (1) or (2) above, must possess four years of appropriate and related experience in a human services area and must have successfully completed all available competency-based training related to the promotional area.
SPECIAL CERTIFICATIONS AND LICENSES: Requires a valid driver's license and a driving record in compliance with City Driving Standards.
EXPERIENCE REQUIREMENT: In addition to satisfying the vocational/education standards, this position requires a minimum of four years of appropriate and related, full-time equivalent experience.
SPECIAL REQUIREMENTS: Emergency Duty (On-Call) participation is required to comply with mandated responsibilities as listed under Section 63.2-1503,B; Section 63.2-900; and 63.2-1604-63.2-1610, Code of Virginia. Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term departmental needs and/or City-wide emergencies.
Preferred Qualifications
* Supervisory experience or experience in the leadership role
* Four years of Child Protective Services or Child Welfare Program experience
* Willingness to assist in training new employees and complete field work in the community
* Prefer current work experience in the Virginia Department of Social Services (VDSS) or prior VDSS experience in Child Welfare
* OASIS system application knowledge
* Case review experience
* Experience writing and editing court documents such as court reports, Emergency Removal and Protective Order affidavits
Family Services Supervisor - CPS
Service manager job in Chesapeake, VA
APPLY HERE TO BE CONSIDRED FOR THIS POSITION************************************************
ESSENTIAL TASK
Supervises Social Workers and support staff, including selecting or recommending selection, training, assigning and evaluating work, counseling, disciplining, and terminating or recommending termination.
Conducts interviews or investigations and makes client/resident and family assessments; formulates and implements plan of action; documents progress.
Interacts/coordinates with other agencies, organizations, or the courts to provide services for clients/residents.
Oversees, reviews, and approves expenditures for assigned area; provides fiscal data for preparation of annual budgets; ensures timely payment of accounts payable.
Gathers and maintains information to support periodic and special reports documenting activities and events for area of responsibility.
Participates in development and implementation of policy and procedures for area of responsibility; interprets same for staff as needed.
Maintains record system for area of responsibility; processes daily paperwork including reports, documents, memos, and personnel information.
Serves as information resource for clients/residents, students, and professionals.
Monitors program compliance with applicable guidelines, regulations, and laws; monitors referrals and notifications.
Serves as emergency duty on-call Supervisor.
Attends or conducts staff, committee, team, and other professional meetings to exchange information; attends professional seminars or conferences to improve professional skills.
Performs other related duties as assigned.
Auto-ApplyDirector of Auxiliary Services
Service manager job in Newport News, VA
Working Title Director of Auxiliary Services Position Number GA292 FLSA Exempt Appointment Type Full Time Sensitive Position No Sensitive Position Statement A sensitive position requires a fingerprint-based criminal history check. This is NOT a sensitive position.
Campus Security Authority Yes Campus Security Authority Statement
This position is designated as a Campus Security Authority. A Campus Security Authority (or CSA) is defined as an "official of the institution with significant responsibility for student and campus activities." A CSA is required to immediately report any crime that is reported to them to the University Police who will then review, evaluate, and investigate the reported crime. Annual training is required by the Department of Education for all personnel who have been designated as a Campus Security Authority.
Designated Personnel Yes Designated Personnel Statement
This position could potentially be required to work (depending on the event) during an emergency closing.
Statement of Economic Interest Yes Statement of Economic Interest Statement
This position does require a Statement of Personal Economic Interest.
Restricted Position Yes Restricted Position Statement
A restricted position would be subject to availability of funding. This is a restricted position.
Chief Objective of Position
The Director of Auxiliary Services serves as a key member of the Auxiliary Services leadership team, providing strategic and operational oversight across a broad portfolio of services that enhance the student, faculty, staff, and visitor experience at Christopher Newport University (CNU). This position also serves as the University's Parking Director, responsible for planning, managing, and enforcing all campus parking and transportation operations.
Reporting to the Executive Director of Auxiliary Services, the Director will support the effective delivery of dining, retail, vending, campus card, event support, and other auxiliary programs, while directly leading the parking and transportation function. The role requires a collaborative, customer-focused leader who can balance operational efficiency with the mission of creating a welcoming and service-oriented campus environment.
The Director of Auxiliary Services will be someone who works with strong commitments to professionalism, excellence in customer service, and a "Students First" philosophy and approach to work, as well as with a high degree of accuracy and attention to detail.
Work Tasks
* Provides support to the Executive Director for Auxiliary Services in managing Parking and Auxiliary Services operations and works to assure high quality and excellence in these operations, based upon best practices in operations within institutions of higher education across the nation.
* Works with the Executive Director for Auxiliary Services and/or others as designated by the Executive Director for Auxiliary Services in presenting budget requests and in monitoring budgets, including operating budgets, as well as budgets for capital improvement and renovation projects in areas of assigned responsibilities.
* Provide leadership and oversight for multiple auxiliary units, to include, but not limited to, auxiliary Recruitment/Onboarding, Auxiliary Services risk management, parking, by ensuring operational excellence, fiscal responsibility, and outstanding customer service. Overseeing the creation and execution of Standard Operating Procedures consistent with the University's Strategic Compass.
* Assist the Executive Director in planning, implementing, and assessing Auxiliary Services that support the University's mission and The Strategic Compass.
* Works with auditors and provides data to auditors as required for audits and prepares management responses to audit recommendations and findings for assigned areas of responsibility, for review and approval by the Executive Director for Auxiliary Services.
* Prepares written procedures and monitors work processes to assure compliance. Provides overall business, administrative, financial management, and operations support to the Executive Director for Auxiliary Services in directing the operations in Parking Services.
* Serve as the University's Parking Director, overseeing all aspects of parking operations, policy development, enforcement, and appeals.
* Support the development of contracts, vendor relationships, and service-level agreements across for Parking Services. Serves as contract administrator for contractual partner(s), as assigned.
* Partner with campus stakeholders to enhance the student and visitor experience through innovative services and technology especially in Parking Services. Facilitates communication to the Campus Community on matters pertaining to Parking Services and addresses customer service issues with students, faculty, staff, and visitors of the University, as well as maintains positive business relationships with vendors and contractors.
* Works closely with other campus constituents in managing/coordinating parking support for a wide variety of special University events, including but not limited to Athletics events, Ferguson Center for the Arts events, Admission events, etc. Closely monitors University events calendars and maintains a related centralized calendar of events for which Parking Services support is necessary. Ensures that appropriate staff and/or contractor personnel are scheduled accordingly to provide the necessary support.
* Develop and manage the annual parking budget, ensuring compliance, efficiency, and fiscal sustainability.
* Oversee the issuance of permits, citation management, and customer service functions related to parking.
* Analyze parking utilization, anticipate future needs, and implement strategies to optimize available resources.
* Collaborate with University Police, Facilities, and Student Affairs to ensure safe, accessible, and well-managed and maintained parking and transportation systems.
* Lead and supervise staff, fostering a culture of accountability, teamwork, and service.
* Prepares, and/or reviews and analyzes reports pertaining to the financial and operating performance, including but not limited to, revenues and expenses.
* Provides management, training, and supervision of assigned personnel. Works to assure accuracy in all cash handling and record keeping within assigned areas of responsibility.
* Provides development, support, and monitoring of internal controls in the effective management of administrative/business processes of Parking Services operations, adheres to and maintains appropriate internal controls pertaining to, but not limited to, budgets and expenditures, adhering to applicable payroll and personnel policies and procedures, tracking of moveable property or equipment, maintaining appropriate controls regarding Banner system and parking management system access, maintains physical security of assigned building areas, assuring business use of University property, and follows appropriate procedures for termination clearance of any employees in assigned areas of supervision, terminating their employment from the University.
* Works to develop operational goals and metrics for effective measurement, monitoring, and accountability of accomplishments within Parking Services and provides associated reports to the Executive Director for Auxiliary Services.
* Assists with the development, implementation, and reporting of outcomes assessments for Parking Services operations in accordance with schedules established by the University Assessment Office. Assists in formulating outcomes and related assessments targeted at operational improvements within Parking Services.
* Maintains familiarity with applicable laws, rules, and regulations of the federal government, the Commonwealth of Virginia, the University's Board of Visitors, and of Christopher Newport University.
* Develops and maintains positive and professional customer service and relations within the Auxiliary Services, as well as with all constituencies to include students, faculty, employees/staff, and guests of the University. Demonstrates a positive and professional attitude and treats everyone with dignity and respect. Fully supports the "Students First" philosophy and values at CNU.
* This position is designated as a Campus Security Authority. A Campus Security Authority (or CSA) is defined as an "official of the institution with significant responsibility for student and campus activities." A CSA is required to immediately report any crime that is reported to her or him to the University Police who will then review, evaluate, and investigate the reported crime. Annual training is required by the Department of Education for all personnel who have been designated as a Campus Security Authority.
* Maintains lists of staff members who are designated as Campus Security Authorities (CSAs) and works to ensure they maintain compliance with the associated annual training and reporting requirements of the Clery Act.
* This position is designated as a "responsible employee" who has the authority to redress sexual violence, who has the duty to report incidents of sexual violence or other student misconduct, or who a student could reasonably believe has this authority or duty.
* This position is a "designated position" meaning this position could potentially be required to work (depending on the event) during an emergency closing.
* Promote a safe and healthy work environment by ensuring the implementation of safety regulations and applicable standards, processes, and programs established for employees under your supervision.
* Ensure employees under your supervision are trained in safety standards and procedures for their positions.
* Report work-related incidents within 24 hours according to the procedures established by the university, state and federal guidelines.
* Maintains familiarity and/or compliance with procurement regulations of the Commonwealth of Virginia and Christopher Newport University, including the eVA system and Small Purchase Procurement Card requirements, as applicable.
* Occasionally works on nights and weekends in performance of duties.
* Performs other duties as assigned.
Knowledge, Skills, Abilities (KSA's) related to position
* High levels of skill in personal and professional integrity.
* High levels of skill in accuracy and attention to detail.
* Exceptional interpersonal and customer service skills, excellent verbal and written communications skills, the ability to function well with deadlines and to manage multiple priorities with competing timelines required.
* The ability to work on multiple projects simultaneously and to work well under limited time constraints is required.
Required Education
Master's degree or Bachelor's degree with experience that equates to an advanced degree.
Additional Consideration - Education
Training or professional development directly applicable to managing or directing Auxiliary Services operations in a government, college or university setting preferred.
Experience Required
Closely related operational experience, or other applicable and transferable business/operations experience, with a proven record of success in leadership responsibilities in managing or directing Parking Services functions, or in closely equivalent business/operations required.
Additional Consideration - Experience
* Progressively responsible experience in managing or directing multiple employee operations, including contract administration and direct supervision of staff in a government, college or university setting is strongly preferred.
* Experience in developing and evaluating requests for proposals and in developing metrics and/or outcomes assessments preferred.
Experience, as described below, is also preferred. This is an excellent career opportunity for consideration by candidates who:
- Have experience in a current or previous manager or assistant/associate director position, or a closely related field
* Are interested in making a progressive career step to become the Director of Auxiliary Services at CNU
- Have responsibilities commensurate with the Director of Auxiliary Services position at CNU, in a college or university setting of similar size and scope; or in a closely related field, with similar capacity of size and scope of responsibilities, interested in transitioning to CNU, if selected.
Salary Information Commensurate with Education and Experience. CNU Information
Christopher Newport University is anchored in excellence, and that is reflected in our ranking as the #1 regional public university in Virginia and #3 among regional public universities in the South. We are an inclusive and kind community, founded on our shared values of honor, scholarship, service and leadership. We offer an outstanding liberal arts education provided by dedicated, gifted teacher-scholars who are supported by a compassionate team of faculty and staff. Our 4,500 undergraduate and graduate students pursue more than 90 areas of study, as they live and learn on a largely residential campus. CNU's on-campus performing and visual arts centers offer Broadway shows, world-class performances, engaging exhibitions, transformative lectures and classes, and more. Our athletics program is the winningest at any level in Virginia.
Christopher Newport University is in the heart of Newport News, a vibrant city with breathtaking scenery and unique experiences. The city and region offer affordable neighborhoods, local and name-brand shops, diverse dining options, local parks and water access, and fun recreational opportunities. Whatever your interests and goals, you belong at CNU! For further details and information about Christopher Newport, visit cnu.edu.
Is this position telework eligible? No Telework Eligibility Disclaimer
Posting Detail Information
Posting Number AP427P Number of Vacancies 1 Posting Date 10/01/2025 Review Begin Date 10/21/2025 Application Instructions
Interested parties are requested to submit a cover letter; current resume; and the names, addresses, and telephone numbers of at least three professional references at the time of application.
This position will be posted until filled, however for priority consideration, please apply by 10/21/2025.
Search finalists are required to complete a CNU sponsored background check.
Christopher Newport University (CNU) will make a reasonable effort to accommodate persons with disabilities in the application and/or interview process. Persons with disabilities who require accommodation should contact the CNU Human Resources Office by calling **************.
Quick Link for Internal Postings *********************************** EEO/Diversity Statement(s)
Christopher Newport University, an EO Employer, is fully Committed to Access and Opportunity.
Notice of Non-Discrimination & Title IX Policy Statement
JUVENILE SERVICES SUPERVISOR
Service manager job in Newport News, VA
Target Hiring Range: $66,058. 80 - $79,821. 05 Based on Experience.
Senior Service Supervisor SIGN ON BONUS
Service manager job in Newport News, VA
Join Our Team as a Senior Service Supervisor at The Point at Tech Center, Newport Crossing Townhomes and The Flats at Newport Crossing in Newport News, VA!
Thalhimer is seeking a motivated and skilled Senior Service Supervisor to oversee apartment maintenance at The Point at Tech Center, Newport Crossing Townhomes and The Flats at Newport Crossing in Newport News, VA. This full-time position offers a dynamic and rewarding environment, where no two days are the same. Enjoy competitive pay, generous benefits, and a $1,000 sign-on bonus!
Why Join Us?
At Thalhimer, we are a team of passionate professionals committed to delivering exceptional results. We put people at the heart of everything we do, creating a work environment where your contributions are recognized and valued. As a member of our team, you'll enjoy competitive pay, comprehensive benefits (including medical, dental, and vision), paid leave, a 401(k) plan, and participation in our Employee Stock Ownership Plan (ESOP).
What You'll Do:
As a Service Supervisor, you'll lead the maintenance efforts ensuring that our apartments and facilities remain in excellent condition. Each day will present a variety of tasks-from overseeing apartment work orders and turnovers to performing repairs on HVAC systems, plumbing, appliances, and electrical issues. Your skills and leadership will be essential in ensuring that our residents enjoy a comfortable and well-maintained living environment.
Key responsibilities include:
Overseeing and completing apartment maintenance and repairs
Managing work orders and apartment turnovers
Performing preventative maintenance to keep all systems running smoothly
Leading maintenance team members, providing guidance and support
Maintaining a high standard of customer service and property upkeep
No two days are the same, and you'll never get bored-whether you're troubleshooting an unexpected issue or tackling routine maintenance, you'll always be engaged and making a difference.
What We're Looking For:
3 - 5+ years of experience in residential property maintenance (or similar fields)
CFC and HVAC certification required
Strong training in plumbing and electrical systems
Expertise in general apartment maintenance (HVAC, plumbing, appliances, electrical)
A valid driver's license and the ability to travel to between properties if needed
Strong leadership and communication skills
A positive, solution-oriented attitude and exceptional problem-solving abilities
If you are dependable, hardworking, and enjoy the satisfaction of solving problems and fixing things, we want to hear from you!
Ready to Take the Next Step?
Apply today through our mobile-friendly application, which takes just 3 minutes to complete. We look forward to meeting you and exploring how you can be a key part of our team!
Thalhimer is an equal opportunity employer.
What Does Success Look Like? A standout Service Supervisor leads by example-confident, accountable, and solutions-driven. You'll succeed by proactively managing maintenance operations, mentoring your team, and driving safety and compliance. You understand every technician's role and support their success through training, delegation, and technical oversight. You're organized, responsive, and committed to excellence in both resident satisfaction and property performance.
Senior Service Supervisor
Service manager job in Newport News, VA
Job Description
Join Our Team as a Senior Service Supervisor at The Point at Tech Center, Newport Crossing Townhomes and The Flats at Newport Crossing in Newport News, VA!
Thalhimer is seeking a motivated and skilled Senior Service Supervisor to oversee apartment maintenance at The Point at Tech Center, Newport Crossing Townhomes and The Flats at Newport Crossing in Newport News, VA. This full-time position offers a dynamic and rewarding environment, where no two days are the same. Enjoy competitive pay, generous benefits, and a $1,000 sign-on bonus!
Why Join Us?
At Thalhimer, we are a team of passionate professionals committed to delivering exceptional results. We put people at the heart of everything we do, creating a work environment where your contributions are recognized and valued. As a member of our team, you'll enjoy competitive pay, comprehensive benefits (including medical, dental, and vision), paid leave, a 401(k) plan, and participation in our Employee Stock Ownership Plan (ESOP).
What You'll Do:
As a Service Supervisor, you'll lead the maintenance efforts ensuring that our apartments and facilities remain in excellent condition. Each day will present a variety of tasks-from overseeing apartment work orders and turnovers to performing repairs on HVAC systems, plumbing, appliances, and electrical issues. Your skills and leadership will be essential in ensuring that our residents enjoy a comfortable and well-maintained living environment.
Key responsibilities include:
Overseeing and completing apartment maintenance and repairs
Managing work orders and apartment turnovers
Performing preventative maintenance to keep all systems running smoothly
Leading maintenance team members, providing guidance and support
Maintaining a high standard of customer service and property upkeep
No two days are the same, and you'll never get bored-whether you're troubleshooting an unexpected issue or tackling routine maintenance, you'll always be engaged and making a difference.
What We're Looking For:
3 - 5+ years of experience in residential property maintenance (or similar fields)
CFC and HVAC certification required
Strong training in plumbing and electrical systems
Expertise in general apartment maintenance (HVAC, plumbing, appliances, electrical)
A valid driver's license and the ability to travel to between properties if needed
Strong leadership and communication skills
A positive, solution-oriented attitude and exceptional problem-solving abilities
If you are dependable, hardworking, and enjoy the satisfaction of solving problems and fixing things, we want to hear from you!
Ready to Take the Next Step?
Apply today through our mobile-friendly application, which takes just 3 minutes to complete. We look forward to meeting you and exploring how you can be a key part of our team!
Thalhimer is an equal opportunity employer.
What Does Success Look Like? A standout Service Supervisor leads by example-confident, accountable, and solutions-driven. You'll succeed by proactively managing maintenance operations, mentoring your team, and driving safety and compliance. You understand every technician's role and support their success through training, delegation, and technical oversight. You're organized, responsive, and committed to excellence in both resident satisfaction and property performance.
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