Post job

Service manager jobs in Waukegan, IL - 10,889 jobs

All
Service Manager
District Manager
Regional Service Manager
Operations Manager
Lead Manager
Operations Consultant Manager
Service Technician Lead
Service Director
General Manager
Senior Manager
Area Manager
Service Lead
Service Delivery Manager
Division Manager
Service Operations Manager
  • District Manager - Southeast Wisconsin/Northern Illinois Area

    Aldi 4.3company rating

    Service manager job in Waukegan, IL

    Elevate your leadership, responsibility and results-driven mindset to new heights with ALDI. After 44-weeks of training, District Managers take on the multi-million dollar responsibility of overseeing the operations of up to six stores. As a key member of our leadership team, you'll collaborate closely with store management to deliver exceptional customer service, achieve operational excellence and drive impressive sales growth. With ambitious plans to add 800 new stores by 2028, ALDI will provide you with the professional development and advancement opportunities you've been looking for. Roles within this division cover these areas: Northern Illinois and Southeast Wisconsin Click here to view our divisional map Position Type: Full-Time Starting Salary: $95,000 Signing Bonus: $5,000 Salary Increases: Year 2 $110,000 | Year 3 - $120,000 | Year 4 - $130,000 Duties and Responsibilities: Must be able to perform duties with or without reasonable accommodation. Consistently demonstrate the Mindsets, ALDI Acts Competencies and Professional Skills (M.A.P.) as outlined for the role. Assesses, establishes, and implements appropriate store staffing levels with input from direct reports. Works with direct reports to develop and implement action plans that will improve operating results. Ensures adherence to company merchandising plans. Plans and conducts regularly scheduled meetings with direct reports. Assures the training, development, and performance of their team's staff to retain a motivated, professional workforce that achieves their career objectives. Recruits and recommends qualified employees for their team's staff positions. Approves all time-off requests for direct reports. Establishes and communicates job responsibilities and performance expectations to their team to assure mutual understanding of desired results; resolves internal or external barriers that prohibit successful goal achievement. Understands the overarching company strategy, as well as communicates and models the core values, of the organization to create a sense of teamwork and membership among employees. Reviews and analyzes the competitive pricing within the district and keeps leadership informed of ALDI's competitive pricing position. Provides product feedback to leadership, including making recommendations regarding new items to carry or those that should be discontinued. Coordinates with direct reports in the recruitment and interviewing of applicants. Confers with direct reports regarding the advancement of store personnel and when considering the discharge or discipline of store personnel. Supports direct reports in conducting store meetings. Consults with leadership on the development of their team's strategy. Advises leadership to source external vendors for applicable services when appropriate. Liaises with regions to ensure timely and efficient communication flow. Consults with the business to effectively design and streamline applicable processes within the organization. Keeps up-to-date on external best practices and relevant changes to their field/area; communicates updates to leadership. Ensures that store personnel comply with the company's customer satisfaction guidelines. Oversees and manages the appropriate resolution of operational customer concerns by store management. Ensures that store management monitors store conditions, equipment, and employee performance to maintain a safe environment for employees, customers, and vendors. Oversees and manages stores' compliance with established policies and procedures within the district, as well as applicable federal, state, and local regulations. Oversees and manages the achievement of store payroll budgets and total loss results; ensures that results achieved are within district budget. Review and analyzes store personnel's adherence to inventory procedures, product handling guidelines, and cash control policies and procedures to minimize losses. Conducts store inventory counts and cash audits according to guidelines. Manages their team by driving projects and tasks to completion through effective prioritization, work planning, resource allocation, and cross-functional collaboration. Identifies cost-saving opportunities and potential process improvements. Serves as the primary link between their team's staff and leadership to assure understanding of company goals, objectives, and opportunities for improvement. Other duties as assigned. Education and Experience: * Bachelor's Degree in Business or related field. Job Qualifications: Knowledge/Skills/Abilities Develops rapport, trust, and open communication that enhances the growth and job performance of direct reports. Works cooperatively and collaboratively within a group. Ability to facilitate group involvement when conducting meetings. Develops and maintains positive relationships with internal and external parties. Negotiation skills. Conflict management skills. Ability to interpret and apply company policies and procedures. Knowledge of the products and services of the company. Problem-solving skills. Excellent verbal and written communication skills. Prepares written materials to meet purpose and audience. Ability to stay organized and multi-task in a professional and efficient manner. Gives attention to detail and follow instructions. Establishes goals and works toward achievement. Knowledge of human resource management and the ability to manage store personnel relating to recruitment, selection, training, development, motivation, retention, and separation. Travel: Daily. Local. Company Car.
    $95k yearly 7d ago
  • Job icon imageJob icon image 2

    Looking for a job?

    Let Zippia find it for you.

  • Plant Manager

    Culligan International 4.3company rating

    Service manager job in Libertyville, IL

    Plant Manager Supervisor: Senior Director of Operations Description: The Plant Manager focuses on effectively leading an operations team to achieve daily production, warehousing, quality, cost and delivery requirements to support the business operating plan. This is a "Player-Coach" role responsible for delivering high-level individual work while simultaneously overseeing & developing the team. This position is expected to develop and maintain adequate staffing and capacity plans across all plant operations - responsible for both IL & CA sites. The Plant Manager must be able to positively manage a skilled workforce by collaborating with multi-functional teams as well as assessing talent development. Most importantly, this candidate will create a lean culture which embraces change and focus on continuous operational improvements. The ideal candidate will effectively manage a highly complex engineered-to-order environment and possess the ability to quickly identify gaps, design and implement processes, and lead an empowered team. Responsibilities: Oversees planning, budgeting, scheduling, production and overall quality of the products produced Develop business plans, staffing plans and forecasts (implementing lean manufacturing concepts) Direct production to ensure cost effectiveness and safety, quality, accuracy and performance standards Expert “hands-on” knowledge of manufacturing process Oversee the management of warehouse/shipping operations Coordinate with HR Business Partner on Human Capital Strategy, employee relations as well as development Continuously review and improve operational productivity Facilitate problem solving within departments and cross functionally Plan, organize, and direct plant operations to ensure the company's strategic goals are met in a timely, cost-effective manner that provides optimum quality and on-time customer delivery Prepare and submit operating reports to management to inform and recommend methods to improve efficiency and effectiveness Promote employee engagement and talent development through feedback and long term development Research and implement investments in technology, equipment or systems that will enhance the plant's production capabilities to optimize production, improve efficiency and reduce conversion cost Push the improvement of processes using Lean tools and by creating and sustaining a continuous improvement environment Review manufacturing methods and develop product/process/ system strategies to meet company objectives for quality, cost, responsiveness and growth Gain appropriate outside resources to ensure the annual business plan and planned projects are realized Drive operational excellence, Lean tools, best practices, and continuous improvement This is a hands-on leadership role where the manager will balance strategic oversight with individual execution Other tasks assigned Requirements: Bachelor's degree in engineering, business or an operations related field or equivalent operation experience Minimum of 7 years of progressive manufacturing management experience - including both execution and leadership/mentorship 5 years managing and directing the activities of supervisors and developing people 10% travel is required Knowledge of supply chain and logistics strongly beneficial Target Salary Range: $110,000 - $150,000 salary a year with the opportunity for eligible employees to earn additional compensation pursuant to the Company's bonus plan. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, geographic location, and business and organizational needs. Full-time positions are eligible for competitive benefits, including paid time off, health, dental, vision, life, disability benefits and 401(k). Benefits: Competitive salary and bonus. Comprehensive benefits package, including health, dental, and vision insurance. Professional development and training opportunities. Opportunity to work with a market leader in water treatment solutions.
    $110k-150k yearly 2d ago
  • Senior CNC Solutions & Service Lead

    Fabertec

    Service manager job in Lincolnshire, IL

    A rising company in CNC machinery is seeking a Senior Technical Manager to supervise engineers, improve operational standards, and ensure product quality. The ideal candidate will have at least 10 years of engineering experience and expertise in CNC machinery. This role involves both office management and site visits, with opportunities for salary progression and participation in the company's growth. Competitive salary of £50,000-£60,000 depending on experience. #J-18808-Ljbffr
    $54k-106k yearly est. 3d ago
  • Service Delivery Manager - Contract Manager

    4iG Nyrt

    Service manager job in Countryside, IL

    Rheinmetall 4iG Digital Services (R4) is a joint venture between Rheinmetall, a globally leading supplier of defense and automotive products, and 4iG, Hungary's leading IT systems integrator. R4 has been founded end of 2022 with its headquarters in Budapest and the initial mission to provide project- and operations-related IT services to Rheinmetall's local subsidiaries in Hungary and worldwide. Based on business requirements and opportunities, R4 plans to progressively expand the scope of its services for internal and external customers alike. In a nutshell, R4 is like a start-up with guaranteed success. Equipped with a hands-on mentality, it significantly benefits from the support and tremendous growth of both Rheinmetall and 4iG. The designated business and solid setup offer outstanding development potentials for R4 itself but consequently also for all employees, because there will be lots of interesting jobs in an international and dynamic work environment. In order to achieve our common goals, we count on you Collaborate with internal divisions and customers to draft and review IT contracts, ensuring that agreements are clear, compliant, and aligned with both business objectives and operational requirements. Define and maintain a service level agreement framework, working closely with the Service Delivery Manager, Business Relationship Manager, and Service Owners to ensure consistency and alignment across all services. Collaborate with the Service Owner and IT Service Delivery Manager to negotiate IT contracts, ensuring that agreements reflect both strategic goals and operational realities. Establish and maintain a project contract framework, supporting the Project Management Office in its application and ensuring contractual consistency across project initiatives. Ensure all contracts comply with internal policies, legal standards, data protection regulations, and risk management guidelines, safeguarding the organization's interests and reputation. Take ownership of maintaining a central, up-to-date contract repository and managing the full lifecycle of IT contracts, from creation to renewal or termination. Translate performance metrics, SLAs, and responsibilities into clear, actionable contract terms with divisions and consumers, driving accountability and service excellence. Identify risks, gaps, and opportunities for synergies and cost savings across both new and existing contracts, contributing to continuous improvement and financial efficiency. Have fundamental knowledge of corporate finance and support the IT Controller in service charging activities, ensuring transparency and accuracy in cost allocation and recovery. What you will need for successful work Bachelor's degree in Information Technology, Computer Science, Business Administration, Law or a related field. Strong understanding of contract law and IT-specific contractual standards, ensuring compliance and clarity in all agreements. Proven experience in contract negotiation and lifecycle management, from drafting to renewal or termination. Familiarity with SLAs and commercial terms in IT environments, enabling effective performance and cost management. Solid knowledge of supplier management and vendor governance to maintain strong, accountable partnerships. An analytical and structured working style, with the ability to identify risks, gaps, and optimization opportunities. Excellent collaboration and communication skills to work effectively across diverse teams and stakeholders. Familiarity with IT service and sourcing models such as ITIL, SIAM, and outsourcing frameworks. Solid understanding of financial management within customer contracts, including pricing models, billing principles, and cost control. Experience in budget planning, financial forecasting, and performance tracking to ensure contract profitability. Ability to analyze financial data, identify trends or risks, and recommend corrective or preventive actions. Good proficiency in English and in German What we offer Take over an important and challenging role with high visibility Become part of the unique growth stories of Rheinmetall and 4iG, which offer outstanding development and career opportunities Gain insight into the defense and automotive industry Make use of the broad network with over 40.000 great colleagues at Rheinmetall and 4iG worldwide Benefit from various professional trainings and events Enjoy our international and flexible work environment with an official office in Budapest but up to 90% mobile work What we are happy about * Experience in defense / manufacturing company
    $81k-119k yearly est. 4d ago
  • Audit Senior Manager - Commercial Services

    Kodiak Solutions LLC 4.1company rating

    Service manager job in Chicago, IL

    Your Journey at Crowe Starts Here: At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you're trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That's why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry. Job Description: Crowe is growing tremendously. We are looking for future leaders, which means a partner career path or growth opportunities. Are you up for the challenge? About the Team: The Audit & Assurance team at Crowe provides traditional attestation services as well as accounting and consulting on applying accounting principles. Audit & Assurance professionals demonstrate deep specialization through an understanding of the market and business challenges their clients face and a dedication to audit quality. Though Crowe has various different business units, Audit & Assurance is one of the largest practices. Learn more about our Audit & Assurance team! For this specific opportunity, we are seeking talented professionals for full-time or seasonal work arrangement options. #LI-Hybrid #LI-Onsite We're looking for Audit Senior Managers with experience in Commercial Services industry verticals including but not limited to Food & Commodities, Metals, Supply Chain, Cannabis, Healthcare, Technology Media Telecommunications, Consumer Markets, Life Sciences, Real Estate & Construction, & Manufacturing. As an Audit Senior Manager, you will further learn to lead, gain deep industry insight, and continue to grow relationships. With access to many resources and the support of executive leadership and your team, this is what your work includes: Responsibility of client relationships with a variety of clients to build positive relationships. Leading multiple teams and providing performance feedback to all members of those teams when engagements end. Your feedback is valuable. Anticipating and addressing client concerns and resolving problems as they arise. Promoting new ideas and business solutions that result in extended services to existing clients. We encourage creativity and to grow your expertise, which could make a difference at our firm. Continue learning the latest developments and the firm's standards and policies. Staying on top of industry developments and their effects on client's competitive position. Qualifications: 8+ years of recent and relevant public accounting external audit experience. Your background should have experience in external audit working with Food & Commodities, Metals, Supply Chain, Cannabis, Healthcare, Technology Media Telecommunications, Consumer Markets, Life Sciences, Real Estate & Construction, & Manufacturing clients. Organization, communication, technical, time management, and accounting and auditing skills as you work efficiently with clients and adequately work on multiple engagements and teams. It is important that you interact with clients, prospects, all levels of staff, and colleagues in a professional fashion. You will need to be able to multi-task since planning, executing, and wrapping up various engagements may have to be performed concurrently. We require experience supervising engagement team members and instructing them on completing assigned task. This position requires you to be a licensed CPA in your aligned home office state or being able to acquire a reciprocal one for that state. Ability to work additional hours as needed and travel to various client sites. We expect the candidate to uphold Crowe's values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Crowe, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $97,000.00 - $244,000.00 per year. Our Benefits: Your exceptional people experience starts here. At Crowe, we know that great peopleare what makes a great firm. We care about our people and offer employees a comprehensive total rewards package. Learn more about what working at Crowe can mean for you! How You Can Grow: We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper! More about Crowe: Crowe (************** is one of the largest public accounting, consulting and technology firms in the United States. Crowe uses its deep industry expertise to provide audit services to public and private entities while also helping clients reach their goals with tax, advisory, risk and performance services. Crowe is recognized by many organizations as one of the country's best places to work. Crowe serves clients worldwide as an independent member of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory services firms in more than 130 countries around the world. Crowe LLP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Crowe LLP does not accept unsolicited candidates, referrals or resumes from any staffing agency, recruiting service, sourcing entity or any other third-party paid service at any time. Any referrals, resumes or candidates submitted to Crowe, or any employee or owner of Crowe without a pre-existing agreement signed by both parties covering the submission will be considered the property of Crowe, and free of charge. Crowe will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws. Please visit our webpage to see notices of the various state and local Ban-the-Box laws and Fair Chance Ordinances, where applicable. #J-18808-Ljbffr
    $97k-244k yearly 1d ago
  • Training and Performance Manager

    Insight Global

    Service manager job in Chicago, IL

    Required Skills & Experience -Experience working alongside leadership standing up a new warehouse -Deliver in-person training sessions to onboard new employees, ensuring proficiency in company systems and operational processes. - Proven experience in training, performance management, or learning and development within logistics, warehousing, or supply chain -Regularly assess training effectiveness and recommend improvements to enhance learning outcomes and operational performance -Train employees on Power BI usage to support KPI tracking and daily workflow optimization. -Certify staff on system modules and provide ongoing training as enhancements and new features are introduced. Job Description Insight Global is seeking a highly motivated and detail-oriented Training and Performance Manager to lead the development and execution of training programs at our clients new 1 million square foot warehouse. This role is critical to ensuring the clients workforce is fully equipped to meet operational demands and deliver exceptional service in a dynamic third-party logistics (3PL) environment. He/She will be a key member of the leadership team, so they will be responsible for building and maintaining a high-performance culture through strategic training initiatives, performance analysis, and cross-functional collaboration. This candidate will work with Operations and Information Technology to understand best practices within the network and help to implement those processes globally.
    $83k-114k yearly est. 2d ago
  • Milwaukee Streetcar Operations Manager

    Transdev 4.2company rating

    Service manager job in Milwaukee, WI

    Transdev in Milwaukee, WIis hiring an Operations Manager.This position will lead daily rail operations for Milwaukee's modern streetcar system. This role oversees operators, dispatch, service delivery, and safety coordination in a highly visible, federally regulated transit environment. The Operations Manager will have the opportunity to shape operations in a growing streetcar system. Want to apply Read all the information about this position below, then hit the apply button. Transdev is Proud to Offer: Annual range for this role is $77K-95K a year based on experience Benefits include: Vacation: 1 week vacation Sick days: 7 days Holidays: 12 days; 8 standard and 4 floating Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability. Benefits may vary depending on location policy. The above represents the standard Corporate Policy. Key Responsibilities: Assumes first-line supervision of location employees. Ensures company policies and procedures are followed. Have direct interface with the City of Milwaukee FTA/State DOT oversight exposure Coordinates daily transit operations' dispatching and in-service monitoring. Completes necessary daily and/or weekly reports for company and customer. Tracks and maintains employee attendance system and processes driver and operations staff vacation requests. Maintains/orders necessary driver and staff uniforms. Monitors and evaluates Operations activities. Includes: vehicle on-time statistics, missed runs, customer complaint data, accident data, road call data, and other operations-related functions Assists with supervision of location staff. Communicates job requirements and expectations. Monitors the performance of staff and provides coaching and guidance as required. Shall be fully trained and capable of running other departments in the event of a vacancy. In conjunction with the Safety Manager, ensures all federal, state, local and company recordkeeping requirements are met. May assists in accident/incident investigation, including any needed on-site assistance and support to safety and training personnel. Coordinates with the safety and training department to ensure all safety goals and directives are met. Ensures that all manifests are performed accurately and timely. Manage Dispatch and Operator schedules and validation of pay hours. Assigns manifests and documents assignments manually and in the specified computer system; updates and maintains dispatch. Assists with operator hiring process; administers discipline to operators including recommendations for suspension or termination; oversees activities and supervises driver's room; documents attendance and enforces uniform policy; counsels' employees. Performs any other management requests or directives as they relate to the overall function of Transdev. In addition, shall maintain the appropriate license requirement to drive a route as necessary to complete the day's activity. Qualifications: 2-3 years of transit supervisory experience preferred. Knowledge of regulatory requirements to assure compliance with applicable Federal, State, and local laws. Experience supervising schedulers, dispatchers, and drivers. Computer literate with working knowledge of Microsoft Office. The ability to prioritize tasks effectively and manage time effectively. The ability to appropriately interact with employees of all levels, including drivers, customers, senior management, client representatives, union officials, and the general public. Work extended hours, including weekends and holidays, if needed. Demonstrate regular and consistent attendance and punctuality. Physical Requirements: Sit for extended periods (up to 6-8 hours per day); frequently walk for long distances and on possible sloped ground or slippery and uneven surfaces Lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level Must be able to work shifts or flexible work schedules as needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please Drug-free workplace: Transdev maintains a drug-free workplace. Applicants must: Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.). Successfully pass a pre-employment drug screen. About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at watch an overview video at The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. California applicants: PleaseClick Herefor CA Employee Privacy Policy. Job Category: Operations Management & Supervisory Job Type: Full Time Req ID: 6763 Pay Group: 00A Cost Center: 284 The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. Drug-free workplace If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check. California applicants: Please Click Here for CA Employee Privacy Policy. About Transdev Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. xevrcyc Find out more at or watch an overview video.
    $77k-95k yearly 1d ago
  • Market Service Manager

    Makita U.S.A., Inc. 4.3company rating

    Service manager job in Chicago, IL

    Power Up Your Career with Makita USA!!! At Makita USA, we believe our employees are the driving force behind our success. That's why we offer a competitive and comprehensive benefits package to support your health, financial well-being, and professional growth. When you join Makita, you become part of a dynamic, innovative, and team-oriented culture that values hard work and dedication. Makita is a worldwide leader in the professional power tool industry. Over the past 100 years, we have built a reputation for using the finest raw materials, the most advanced manufacturing equipment, and the most rigorous quality testing in the industry. Headquartered in La Mirada, CA, Makita U.S.A., with offices in Reno, NV, Wilmer, TX, and Flowery Branch, GA, has brought Makita's best-in-class engineering advantage to professional power tool users in America since 1970. Job Summary Under the supervision of the National Market Service Manager, exercises independent judgment in correlation with Sales initiatives to provide sales support and quality service in a timely and accurate manner on all Makita products through various methods to Target End Users and key Makita Dealers. Responsible for managing service initiatives in support of ongoing conversion strategies, providing after-sales service support through various methods and programs. Salary $80,000 - $90,000 per year plus bonus potential Essential Job Duties To perform this job successfully, an individual must be able to perform each essential duty to satisfactory standards. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Embraces and promotes brand values while delivering customer care principles. Works together with the Sales Team to develop and implement strategies in the marketplace that result in conversions. Builds and maintains business relationships with Target End Users, Key Dealers, ASCs, and purchasing contacts to provide good communication and consistent follow-up resulting in quick action and attentive service. Provides feedback to the Sales Team concerning new jobs, core products, purchase opportunities, as well as any competitive activities taking place in the assigned territory. Professionally presents features and benefits of Makita products, providing sales support, technical PK assistance, and training to Target Users and Key Dealers. Travels throughout the assigned territory to conduct in-person service calls regularly, including prospective customers. Communication may occur via phone, email, or text. Displays or demonstrates products using samples or catalogs and emphasizes features and benefits. Communicates daily with the Territory Sales Manager and weekly with the District Sales Manager; also meets weekly with the Sales Team to review strategies and discuss territory opportunities. Prepares weekly and monthly activity reports for the assigned territory. Presents, discusses, and understands Corporate Sales Programs. Coordinates customer training by scheduling and assisting with demo events, shows, etc., within the assigned territory and upon management request. Investigates customer problems and acts or alerts appropriate personnel to resolve issues promptly. Other Duties This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. Duties, responsibilities, and activities may change at any time with or without notice. Skills Required Creativity & Detail Orientation - Generates creative solutions and demonstrates attention to detail. Problem Solving - Identifies and resolves problems promptly. Technical Skills - Continuously builds product knowledge and repair skills; shares expertise with others. Maintains general knowledge of power tools and their applications and provides product recommendations. Responds to technical inquiries and provides training as needed. Customer Service - Responds promptly to customer needs, solicits feedback, and provides timely service and assistance. Interpersonal Skills - Listens effectively, de-escalates customer frustrations, and provides service solutions. Oral Communication - Speaks clearly, listens actively, and demonstrates group presentation skills. Written Communication - Writes clearly and informatively; edits for grammar and spelling; gathers and records numerical data; reads and interprets written information. Planning & Organizing - Prioritizes and plans work activities daily; uses time efficiently; sets goals and develops realistic action plans. Professionalism - Reacts well under pressure, treats others with respect, and follows through on commitments. Adaptability - Handles frequent change, delays, and unexpected events by adjusting approach as needed. Language Skills - Reads, analyzes, and interprets technical service diagrams and repair manuals; presents information and responds to questions from managers, customers, and the public. Computer Skills - Proficient in Microsoft Outlook, content management systems, Microsoft Excel, and Microsoft Word. Bilingual - Spanish preferred. Applicants must live in or near the assigned territory. Must be able to safely operate a moving vehicle. Supervisory Responsibility This position does not have supervisory responsibilities. Work Environment This position works out of a company vehicle and makes several stops throughout the day. Travel Occasional travel is expected, including overnight stays. Education and/or Experience Desired The requirements listed below represent the knowledge, skills, and abilities required: Bachelor's degree in business management or sales (preferred but not required). Minimum of three years of previous management experience in sales or service. Valid driver's license with a safe driving history. Physical Demands The physical demands described here are representative of those required to perform the essential job functions: Regular use of hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Regular standing, walking, stooping, bending, and reaching above the head. Frequent sitting. Occasional lifting, pushing, or pulling up to 70 pounds. Vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Ability to ascend and descend stairs. Continuous reach to sort miscellaneous items. Physically and mentally able to work in environments with strict deadlines and multiple projects. Our Benefits Include: 🔹 Health & Wellness Medical, Dental, and Vision insurance options after 30 days of employment Flexible spending accounts (FSA) & Health Savings Accounts (HSA) Employee assistance program (EAP) for mental health and well-being Paid subscription to Headspace and 5 other members of your choice 💰 Financial Security Competitive pay & performance-based incentives Branded company vehicle provided 401(k) retirement plan with company match Basic Term Life insurance is 100% company paid Long term Disability Coverage 100% company paid Disability Coverage Voluntary Coverage: Critical illness, accidental, hospital indemnity, whole life and supplemental life plans. ⏳Work-Life Balance Paid time off (vacation, sick leave, and 13 paid holidays) Employee discounts on Makita tools and accessories - because we know you love quality tools! 🚀Career Growth & Development Training programs Tuition reimbursement Internal promotion opportunities Collaborative, innovative work environment Join Makita USA and power up your career with a company that values innovation, teamwork, and excellence! 📢 Explore Opportunities & Apply Today! Disclaimer This description reflects management's assessment of the job requirements at the time it was prepared. It is intended as a guideline and is not an exhaustive list. Management reserves the right to modify duties and responsibilities at any time to meet business needs. Equal Opportunity Statement The Company is an equal opportunity employer and makes employment decisions based on merit. Company policy prohibits discrimination based on race, color, creed, sex, religion, marital status, age, gender, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, veteran status, military service, pregnancy, childbirth or related medical condition, genetic information, medical condition, actual or perceived sexual orientation, or any other status protected by law. The Company complies with all applicable equal employment opportunity laws, including the Genetic Information Nondiscrimination Act of 2008 (GINA).
    $80k-90k yearly 3d ago
  • Mechanical Field Service Manager

    Toshiba America Energy Systems

    Service manager job in West Allis, WI

    We are Toshiba. We have an unwavering drive to make and do things that lead to a better world. At Toshiba, we commit to raising quality of life for people around the world, ensuring progress that is in harmony with our planet. Our core values include: Do the Right Thing, Look for a better way, Always consider the impact and Create Together. Toshiba America Energy Systems Corporation (TAES) provides energy industry solutions - new equipment, retrofits, maintenance, outage planning and more - for current and future power generation needs in the Americas, including thermal, hydro and nuclear power plants. Position Summary We are seeking a Mechanical Field Service Manager to work out of our West Allis, WI office. The Mechanical Field Service Manager is responsible for the planning and execution of customer maintenance outages within the North American Toshiba fleet as well as Other OEM Steam Turbines and Generators. This role directly manages Toshiba's domestic Field Service Technical Advisors and Site Managers, while working closely with supporting services such as craft labor, subcontractors, and commercial operations. Key responsibilities include ensuring safety, quality, on-time delivery, budget adherence, and customer satisfaction through direct involvement in outage planning and execution. This role supports opportunity development in collaboration with sales, engineering, and proposal teams, and is responsible for building all outage schedules and cost estimates during project bidding. They oversee outage execution, manage project tracking to budget, ensure compliance with customer requirements, and drive standardized completion of outages. Additionally, the role promotes continuous improvement in training and development within Field Services processes through the established TA Training Program. Essential Duties Collaborate closely with Toshiba Sales and Marketing to develop future opportunities for Field Services. Work with Toshiba Engineering to manage planned work scopes in alignment with fleet recommendations, provide practical and timely disposition of discovery work, and implement technological improvements to processes. Manage all aspects of the Field Service department, including employee safety, execution quality, on-time delivery, outage planning, resource and outage scheduling, department budgeting, performance appraisals, personnel development, and subcontractor coordination. Direct the development of estimates, specifications, and maintenance/work packages that define work scope and resource requirements for outage projects. Develop necessary performance plans and budgets to ensure adequate funding and staffing in support of the Company's goals and objectives for maintenance services. Establish cost control and review measures to monitor outage performance and ensure expenditures are prudent and within budget. Continuously identify and refine the proposal process to reduce quote cycle time. Travel Project Travel required, up to 25% during outage season. Education and Required Experience 10 years' experience in field service operations with experience in steam turbine and generator equipment maintenance and service. Strong initiative and self-motivation. Experience in managing a remote team. Solid engineering and commercial judgment skills. Strong analytical skills to prioritize work and troubleshoot issues efficiently. Advanced level of planning and organizational skills. Above average verbal and written communications skills, including: directing personnel, report writing, communication with all levels of stakeholders both internal and external. Experience in effective procedure and process execution. Experience with the use and application of ERP systems. Proficiency in Microsoft Office (Word, Excel, and Power Point) and knowledge of document management concepts and computer-based document management systems is needed. Familiarity with Microsoft Project is highly desired. Physical Requirements (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.) While performing the duties of this job, the employee is regularly required to talk or hear and stand. The employee is occasionally required to walk, use hands to finger, handle or touch, stoop, kneel, climb, balance, crouch or crawl. The employee must occasionally lift and /or move up to 25 lbs. and rarely lift and/or move up to 50 lbs. The specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment will vary depending on the customer's facility and the work to be performed. Work Environment While performing the duties of this job, the employee regularly travels to customer sites and is exposed to outdoor weather conditions, work near moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, and risk of electrical shock. The work within a customer's facility is regularly loud and can often be extremely loud. Additional Info Toshiba employees enjoy a comprehensive compensation and benefit package including an annual bonus, a generous 401k match, health and wellness programs as well as generous t ime off. Toshiba is an Equal Opportunity Employer.
    $62k-102k yearly est. 2d ago
  • Business Line MV Drives Service Operations Manager - USA

    ABB Group 4.6company rating

    Service manager job in New Berlin, WI

    Purchase Order to Cash process, driving all operational aspects from receiving the PO to the point where all agreed deliverables are accepted. Responsible for all operational metrics like COTD, cash collection, quality, adherence to costs etc. Drivin Operations Manager, Operations, Business, Continuous Improvement, Manager, Service, Manufacturing
    $79k-97k yearly est. 1d ago
  • VIP Services Director

    Potawatomi Casino Hotel 3.5company rating

    Service manager job in Milwaukee, WI

    Pay based on experience | Requires flexibility to work various shifts In this fast-paced, high-energy environment where providing the ultimate guest service is essential, how do we guarantee that we exceed our guests' expectations? As a VIP Services Director, you will be responsible for ensuring that the VIP Services team and Potawatomi Casino Hotel delivers! While carrying out the job duties listed below, you will contribute to our continued success by demonstrating unsurpassed guest service, a high level of integrity and ethical standards, and personal and professional dedication to our mission, vision, and values. Principal Duties and Responsibilities (*Essential Functions) *Provide strategic direction to the VIP Services and Players Club departments to establish programs that will acquire new guests and successfully retain existing guests to increase revenue. Analysis of all key volume indicators for all hosted players, including, but not limited to visitation patterns, theoretical revenue, actual revenue, coin in, table drop, buy in, hotel room bookings, and reinvestment. *Develop and implement a cost-effective strategic player acquisition and development plan. Specifically design a program to identify and solicit opportunities for the development and retention of new business to generate and achieve specific revenue goals. *Carry out other management responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include, but are not limited to, interview, hire and train team members; plan, assign and direct work; appraise performance; reward and discipline team members; address complaints and resolve problems. *Create, maintain and be accountable for the annual VIP Services budget. *Work closely with other departments to coordinate activities on property. *Build relationships, market our gaming product to potential high limit guests, and travel to various markets to meet new potential high-end players. Ensure maximum level of guest service to encourage guest return and loyalty. Develop department goals to align with Potawatomi Casino Hotel's Mission, Vision and Values. Develop, implement and maintain training for VIP Services staff based on applicable procedures. Supply coaching, mentoring, and training as needed to maximize host performance. Communicate and interact with guests to include but not limited to answer questions, extend invitations and resolve any related disputes. Respond to special requests of guests, as well as guest complaints and inquiries in a calm, prompt, courteous and professional manner. Ensure and facilitate effective communication and flow of information to the VIP Services and Players Club teams. Establish, update and ensure full compliance with departmental Internal Controls, policies, procedures and regulations. Perform other duties as assigned. Job Qualifications Bachelor's degree in Marketing or Business Administration and seven (7) years of casino operations, guest service or related field required. If no degree, ten (10) years of casino operations, guest service or related experience, or equivalent combination of education and experience required. Four (4) years of supervisory or management experience required. Two (2) years working in the casino credit area preferred. Must possess a working knowledge of advanced guest retention principles and be capable of applying to special projects and VIP Services events. Proven record of increasing participation of high-end players. This involves an in-depth study and understanding of frequency trends, distance trends, spending trends and other interests involved in target marketing. Office skills, ability to use standard office equipment and computer proficiency in Microsoft Word, Outlook, Excel, Power Point and Access; two (2) years of experience working with patron management software required. Must be able to work in a fast-paced and intense environment and handle stressful situations effectively, while maintaining an upbeat and positive attitude. Held accountable, to the highest degree, for the accuracy and thoroughness of department records and reports. Ability to read, analyze and interpret complex documents, such as technical journals, financial reports and legal documents. Ability to respond to common inquiries or complaints from guests, regulatory agencies or members of the business community. Strong influencing and relationship-management skills. Ability to effectively communicate and present information to executive management and groups of internal and external guests of the organization. Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form. Ability to maintain organization, meet deadlines and possess integrity and discretion in handling confidential information. Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to work irregular hours and extended shifts including late nights, early mornings, weekends and holidays. While performing the duties of this job, the team member is regularly required to talk and hear; sit for duration of shift; use hands to finger, handle or feel objects, tools or controls; and reach with hands and arms. The team member must be able to operate a personal computer and office equipment and move freely around the office/property in order to accomplish job duties. The team member is occasionally required to lift, carry, push, pull and/or move objects up to twenty five (25) pounds with assistance. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Working Conditions The noise level in the work environment is usually moderate. When on the casino floor the noise level increases. The facility is not smoke free. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all qualifications, responsibilities, duties and skills required.
    $105k-139k yearly est. 1d ago
  • Combilift Service Manager

    Combilift

    Service manager job in Chicago, IL

    The Organisation Combilift is the largest global manufacturer of multi-directional forklifts and an acknowledged leader in long load handling solutions, supporting our number one market in North America. Our U.S. market has doubled in size within the last three years, and our growth strategy is to double again within the next five years, expanding our strong North American team. Combilift continually invests 7% of its revenue in research and development as part of its relentless pursuit of safer, more productive, and cost-effective ways to lift challenging loads in demanding environments. The company's commitment to new product development has cemented its reputation as a global leader in the lifting and handling industry. Since its establishment in 1998, Combilift has sold over 85,000 units across 85 countries, with manufacturing based in our 500,000 sqft purpose-built facility in Monaghan, Ireland. What is the purpose of this role? This role will join a successful material handling organization in North America and will play a key part in the evolving North American Service team. The role holder will also be a central senior member in the commercial expansion of Combilift in North America. The role will involve managing field service personnel and ensuring the servicing team provide prompt and professional services to our clients across North America. This position will be complex, challenging, and stimulating. It requires an experienced and successful material handling industry Service Manager who is passionate and dedicated to providing excellent account management and service, and who can effectively demonstrate this to all stakeholders. The role holder will be expected to work with a wide range of stakeholders, both internal and external-including manufacturing, aftersales, and customers-and will act as the key point of contact for many of our current and future high-profile customers. Reporting Structure This role reports to the President of North America, Combilift. Responsibilities Manage the field service personnel who perform Aftersales support including on-site installation, and technical support. Develop workflow program methods, guidelines, and policies to facilitate efficient customer technical support. Ensure all customer issues are satisfactorily resolved utilizing engineering, manufacturing, and other teams as needed, through resource identification and planning. Address customer enquiries, resolve issues and obtain customer feedback proactively. Demonstrate outstanding customer service through high quality support and integrity at the work environment. Maintain positive and healthy relationship with various teams to ensure customer service effectiveness, and travel as necessary to resolve escalations. Oversee the scheduling and training of field service representatives to meet objectives. Assist in interviewing and hiring new professionals. Proven track record in the material handling Industry. Typically requires 3+ years of managerial experience.
    $57k-95k yearly est. 1d ago
  • Service Manager I-$1000 Signing Bonus

    BH Management 4.3company rating

    Service manager job in Gurnee, IL

    Service Manager I-$1000 Signing Bonus Any additional information you require for this job can be found in the below text Make sure to read thoroughly, then apply. Type: Full Time Pay: $30.00-$33.00/hour Property: Wood Lake Apartments Company: BH Management Link: Who We Are BH is a people-first multifamily owner and operator that grew from a small startup into one of the nation's largest commercial real estate companies. Founded in 1993, BH is celebrated for its simple commitment to doing business the right way and investing in its team. Today, BH manages over 100,000 units, employs over 2,800 people, owns its processes in-house, and is praised by Fortune Magazine as the “Best Workplace for Women,†“Best Workplace for Millennials,†and “Best Workplaces for Diversity.†Powered by innovation and a can-do attitude, BH improves daily, striving to construct a smarter way to live, invest, manage, and grow. BH is passionate about setting the standard in the multifamily industry. We are a welcoming band of go-getters who think big, sweat the details, and take our work (but never ourselves) too seriously. We set our sights high, own our mistakes, and turn lemons into lemonade. We are incredibly proud of where weâ€TMve come from and are ready to tackle whatâ€TMs next. Come join us! Role Overview As the Service Manager ,youâ€TMll have a big mission. If you choose to accept it, your mission will be to coordinate the work of employees who repair and maintain buildings/facilities. Prepares work schedules, assigns work, and oversees the work product. May be involved in new construction or modification of existing properties. Performs a variety of complicated tasks. Responsible for maintaining adequate inventory of supplies for repairs and monthly maintenance budget monitoring.†Exhibits strong commitment to the service needs of the internal and external customer. Represents the company in a professional and courteous manner. As you can likely tell, 'how' things are done matters just as much as †̃whatâ€TM was done here at BH! Key Responsibilities Using independent judgment, completes maintenance employee schedules and communicates assignments to maintenance staff. Participates in the site staffing needs with the Community Manager. Assesses training needs of employees, provides input for needed training programs, coordinates and schedules appropriate training.Responsible for safety and skill training for all maintenance employees. May assist with completing written property safety audits.Responsible for daily property and grounds inspection to look for needed maintenance and liability hazards. Ensure all repairs / replacements are assigned and completed within company standards, including interior / exterior rehabilitation and construction projects. Assists with monitoring of resident satisfaction and ensures follow up on the results by property maintenance staff.Understands and complies with Occupational Safety & Health Administration (OSHA) and all other safety requirements. Knowledge of federal, state, and local code and internal policies, initiatives and systems regarding maintenance.Employs the knowledge of mechanical methods, practices, and tools in the inspection and repair of faults in a range of mechanical equipment/components. Inspects, maintains, installs, repairs, replaces, and cleans equipment. Includes sourcing and installing new equipment.Assist in ensuring that established preventive maintenance programs are implemented, followed and documented per BH program guidelines.Has a complete understanding and working knowledge of the companyâ€TMs policies and procedures, and ensures team's understanding and compliance.Responsible for the maintenance and security of all property-issued tools.Shares on-call responsibilities, including inclement weather conditions, with the maintenance team. Responds to resident request per company standards.Other duties as assigned You Have Minimum of four years of progressive maintenance and safety experience Up to 299 units in one community Advanced computer skills and industry specific technology to coordinate and help respond to resident/management requests for the property.Regularly performs manual, task-oriented work independently and prioritize tasks. Assigning tasks to team.High School diploma is a plus.Required Certifications: EPA Core, Type I-Appliances, Type II-HAVC, Certified Pool Operator Required to provide own (industry specific) hand tools. Physical Requirements/Environment: The physical requirements described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Lifting at least 50 pounds Full range of motion with upper and lower body. Continuous movement, including, but not limited to, standing, walking, bending, stooping, crawling, and climbing stairs.Exposure to all weather conditions Operation of motor equipment/vehicle onsite, if applicable.The ability and means to travel locally, overnight, in specific regions or states via automobile and airplane may be required. Seniority Level: Experienced Industry: Property Management Employment Type: Full-Time Location: Onsite Work Schedule: Monday-Friday (work schedule may vary). Some overtime may be required, and the ability to work extended hours, including “on-call†and/or participate in a rotating “on-call†schedule as needed to meet business needs. At BH/B.HOM, we believe our strength lies in our people. We are proud to be an Equal Employment Opportunity Employer, committed to fostering a workplace where everyone feels included, valued, and heard. Our posted compensation reflects the value of talent across multiple U.S. markets and is based on job-related knowledge, skills, and experience. xevrcyc PandoLogic. Keywords: Apartment Maintenance Manager, Location: Gurnee, IL - 60031
    $30-33 hourly 1d ago
  • ServiceNow Delivery Lead Manager

    Accenture 4.7company rating

    Service manager job in Chicago, IL

    We Are: A global professional services organization, which includes being a vital services partner to the world's major cloud providers - ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career! The Accenture ServiceNow Business Group's platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform. Accenture's ServiceNow practice can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale. Learn more about ServiceNow at Accenture Here You Are: A ServiceNow Delivery Lead Manager responsible for the successful delivery of ServiceNow solutions and services in a client consulting environment. * An experienced ServiceNow developer. * You're willing to roll up your sleeves to develop in the ServiceNow platform for our clients. * You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings. * You are someone that is process oriented and prefers order over chaos. * You are comfortable asking for help from peers and Subject Matter Experts * Strong background working with Enterprise Software companies and/or Consulting companies. The Work: * Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes. * Manage all aspects of project delivery and solution delivery * Lead and manage the implementation project team * Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports * Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress * Drive the continuous improvements of our implementation methodology and service offerings based on client experiences * Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments * Strong background working with Enterprise Software companies and/or Consulting companies * Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems * As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities. Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements. Qualification Basic Qualifications * Minimum 5 Years' knowledge and experience working with or implementing ServiceNow * Minimum 3 Years' experience in JavaScript or related application development * Completed Certification - ServiceNow Certified System Administrator (CSA) * Minimum of 1 ServiceNow Certified Implementation Specialist (CIS) certifications * Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience) Bonus Points if you have * PMP or CSM certification * Strong interpersonal skills, customer centric attitude * Proven team player and team builder * Strong organizational and analytical skills * Familiarity with SaaS deployments and its supporting architecture * A degree or equivalent, preferably in Information Technology and a proven background in consulting and project management * ITIL V3 or V4 Foundations Certification preferred Professional Skill Requirements * Proven ability to build, manage and foster a team-oriented environment * Proven ability to work creatively and analytically in a problem-solving environment * Desire to work in an information systems environment. * Excellent communication (written and oral) and interpersonal skills. * Excellent leadership and management skills. Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. Role Location Annual Salary Range California $94,400 to $266,300 Cleveland $87,400 to $213,000 Colorado $94,400 to $230,000 District of Columbia $100,500 to $245,000 Illinois $87,400 to $230,000 Maryland $94,400 to $230,000 Massachusetts $94,400 to $245,000 Minnesota $94,400 to $230,000 New York/New Jersey $87,400 to $266,300 Washington $100,500 to $245,000 #LI-NA-FY25 Locations
    $100.5k-245k yearly 5d ago
  • Service Director

    HSG Laser Us 3.7company rating

    Service manager job in Addison, IL

    About the Company HSG Tech Inc. is an American Subsidiary of HSG Laser who is a fast-growing supplier in the global metal forming solution industry. We believe intelligent manufacturing changes future. Customers in 100+ countries have used and recognized our equipment and service. Please visit the web site for details about HSG: **************** Primary Function: Has overall responsibility for the strategic leadership and operational excellence of the service department. Builds scalable infrastructure, implements efficient processes, and fosters a culture of continuous improvement to support long-term customer relationships and business growth. Ensures the delivery of high-quality post-sale support through effective service request management, field service coordination, and customer satisfaction initiatives. Primary Responsibilities: Strategic Service Leadership Defines and execute a long-term vision for the service organization that aligns with company goals and customer expectations. Leads initiatives to improve service delivery, reduce equipment downtime, and enhance customer experience. Establish and monitor service performance metrics, driving accountability and operational excellence. Service Operations Management Oversees the full lifecycle of service requests, ensuring timely, accurate, and professional resolution. Directs field service teams and technical support staff, optimizing scheduling, resource allocation, and responsiveness. Ensures compliance with warranty policies, service agreements, and industry regulations. Customer Experience & Satisfaction Champions a customer-centric approach across all service functions. Implements feedback mechanisms, satisfaction surveys, and follow-up protocols to measure and improve service quality. Serves as a senior escalation point for complex service issues and high-value customer relationships. Secondary Responsibilities: Process & Infrastructure Development Designs and implements scalable service processes, workflows, and systems to support growth and efficiency. Builds infrastructure where gaps exist, creating structure in areas of ambiguity and evolving needs. Leads digital transformation efforts within the service department, including CRM and service management platforms. Team Development & Leadership Recruits, trains, and mentors a high-performing service team, fostering technical expertise and leadership capabilities. Conducts performance evaluations, succession planning, and professional development initiatives. Reporting & Analytics Delivers executive-level reporting on service performance, customer satisfaction, and operational trends. Uses data-driven insights to inform strategic decisions and continuous improvement efforts. Cross-Functional Collaboration Partners with engineering, sales, and product teams to ensure service readiness for new product launches and customer feedback integration. Represents the service function in leadership meetings and strategic planning sessions. Position Requirements: Education & Experience Bachelor's degree in Engineering, Business Administration, or related field desired. Minimum 10 years of experience in service operations, with at least 5 years in a senior leadership role within an OEM manufacturing or industrial environment as a Service Manager. Proven experience managing technical service teams and developing service infrastructure. Skills & Competencies Strategic thinker with strong operational execution capabilities. Exceptional leadership, communication, and interpersonal skills. Proficiency in CRM, ERP, and service management platforms. Strong analytical skills and ability to interpret complex data sets. Deep understanding of machinery, industrial equipment, or technical service environments. Other Requirements Ability to travel to customer sites, manufacturing facilities, and industry events as needed. Comfortable working in fast-paced, evolving environments and creating structure where ambiguity exists. Demonstrated resilience and adaptability in navigating change and leading through uncertainty. HSG is committed to ensuring equal employment opportunities to all qualified persons without regard to race (including associated hairstyles), color, religion, sex, gender identity, sexual orientation, national origin, ancestry, citizenship status, age, marital status, genetic information, military status, unfavorable discharge from military service, order of protection status, pregnancy, arrest record, disability, or any other status protected by applicable law. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. HSG participates in E-Verify and conducts pre-employment drug testing and background checks as part of our hiring process.
    $88k-129k yearly est. 3d ago
  • Operations Manager

    Accurate Personnel

    Service manager job in Elgin, IL

    Job Title: Operations Manager Pay: $90-115k We are seeking an experienced and driven Operations Manager to oversee the daily operations of our construction and restoration business. This individual will ensure projects, people, and processes run smoothly from the office to the field. The ideal candidate is a hands-on, detail-oriented leader who thrives in a fast-paced environment. They bring a balance of strategic thinking, strong organizational skills, and people leadership - ensuring that projects are completed on time, teams are aligned, and company goals are consistently achieved. Key Responsibilities: Leadership & Team Development Lead, mentor, and develop members of the Operations team, fostering accountability, collaboration, and continuous improvement across departments Conduct regular 1:1 meetings, team meetings, and performance reviews to ensure clear communication and progress toward goals. Recruit, onboard, and train new team members in alignment with company standards and safety protocols. Organize quarterly team-building events to promote culture and engagement. Operational Excellence Oversee daily operations across Administration, Compliance, Accounts Receivable/Payable, and field support teams. Ensure coordination between office and field teams to maintain project flow, efficiency, and quality. Review and refine operational processes to improve scheduling, workflow, and communication between departments. Monitor key metrics and ensure operational targets are achieved Ensure company Core Values are consistently practiced and integrated into daily operations. Project & Financial Oversight Review and analyze project performance data, labor hours, and profitability metrics to drive informed decision-making. Work closely with leadership to set realistic goals and track progress toward annual and quarterly priorities. Review and negotiate insurance policies, subcontractor agreements, and vendor contracts to ensure adequate protection and value. Identify cost-saving opportunities and manage operational budgets to improve margins. Support development of fair and motivating compensation and bonus structures for field and office staff. Compliance & Documentation Ensure all employee files and documentation are accurate, complete, and compliant with company and regulatory requirements. Oversee accurate and timely timecard processes to improve payroll accuracy. Ensure incident/loss reports are filed promptly and follow-up actions are taken. Maintain compliance with all safety standards, OSHA requirements, and industry regulations. Continuous Improvement & Innovation Champion the company's move toward paperless operations and improved digital workflows. Evaluate and implement system improvements to increase operational efficiency and reduce bottlenecks. Act as an advisor to identify and implement better methods, tools, and practices for increasing productivity and throughput. Monitor industry trends and emerging technologies in restoration/construction to maintain a competitive edge. Continuously seek ways to improve service quality, team performance, and operational effectiveness. Qualifications & Skills: Bachelor's degree in Business, Construction Management, or related field preferred. 5+ years of progressive experience in operations, project management, or administration within the construction or restoration industry. Proven ability to manage multiple teams, projects, and priorities simultaneously. Strong understanding of estimating, project cost control, and production workflows. Excellent communication and interpersonal skills - able to collaborate effectively with internal teams, subcontractors, vendors, and clients. Proficiency with Microsoft Office, project management tools, and ERP systems. High mental acuity and problem-solving ability with a focus on accuracy, efficiency, and accountability. Commitment to continuous learning, improvement, and operational excellence. Core Competencies: Strategic and critical thinker Strong communicator and collaborator Field-to-office operational leader Team builder and mentor Results and accountability-driven Continuous improvement mindset ABOUT ACCURATE PERSONNEL: Accurate Personnel is here to help! As an industry-leading full-service staffing agency, we have all the tools you need to start earning that next paycheck soon. Send us your application and our team will instantly get to work on finding you the right placement to fit your needs. Accurate Personnel has been a provider of temporary job services and direct hire search for 45 years. Our expertise has allowed us to grow from a regional Chicagoland office into a nationwide search firm that services over 500 clients while never losing sight of personalized service. Apply with us today! Accurate Personnel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Salary dependent on experience.
    $90k-115k yearly 3d ago
  • General Manager - Murgado Ford Lincoln of Chicago

    Cummins Performance Group 4.6company rating

    Service manager job in Chicago, IL

    Job Title: General Manager - Murgado Ford of Chicago & Murgado Lincoln of Chicago Employment Type: Full-Time About Murgado Ford of Chicago & Murgado Lincoln of Chicago Murgado Ford of Chicago & Murgado Lincoln of Chicago are high-performance dealerships committed to delivering exceptional customer experiences across our Sales, Service, Parts, and F&I departments. We're driven by a culture of integrity, continuous improvement, and measurable results. We seek a strategic, experienced automotive leader to drive growth and operational excellence. ⸻ Position Summary The General Manager is responsible for the overall leadership and daily operations of Murgado Ford of Chicago & Murgado Lincoln of Chicago. This role ensures all departments achieve business targets - including sales volume, profitability, customer satisfaction, and team performance - while maintaining a strong brand presence in the Chicago market. ⸻ Key Responsibilities • Lead and oversee all dealership operations including Sales, Service, Parts, and Finance & Insurance, ensuring profitable performance and high customer satisfaction. • Recruit, train, mentor, and evaluate department managers and key staff to maintain a high-performing leadership team. • Establish departmental goals (monthly, quarterly, annual) in alignment with dealership strategy and monitor progress. • Develop and implement operational plans, strategies, and initiatives to grow revenue and market share. • Manage financial performance including profit and loss, expense control, and inventory optimization. • Ensure compliance with relevant automotive retail regulations, manufacturer standards, and internal policies. • Act as a public ambassador for the dealership, fostering strong community and manufacturer relationships. • Lead with a customer-centric focus, ensuring excellence in customer service across all touchpoints. ⸻ Qualifications • Minimum 5+ years of leadership experience in automotive dealership operations, preferably in a General Manager or senior management role. • Proven track record of achieving sales, profitability, and customer satisfaction goals. • Strong financial acumen with experience managing P&L and operational budgets. • Excellent leadership, communication, and team development skills. • Deep understanding of automotive sales processes, fixed operations, and customer service standards. • Bachelor's degree in Business, Management, or a related field preferred (or equivalent experience). • Valid driver's license and acceptable driving record. ⸻ What We Offer • Competitive compensation package commensurate with experience • Performance-based incentives and bonuses • Medical, Dental, Vision insurance • 401(k) with employer match • Paid time off and holidays • Opportunities for career advancement within the Murgado Automotive Group ⸻ Apply: Send your resume and cover letter highlighting relevant automotive leadership experience to ****************************** or apply via our careers page.
    $89k-113k yearly est. 4d ago
  • Global Services, Manager

    Plante Moran 4.7company rating

    Service manager job in Chicago, IL

    Count on us. Our "we-care" culture is more than just a motto; it's a promise. From day one, we prioritize your growth, well-being, and success. You can count on us to support your career journey and help you achieve your professional goals. Join us. Responsibilities Provide transaction-oriented accounting and reporting assistance for mergers and acquisitions, divestitures, and management buyouts around the globe Prepare detailed financial analysis to assist clients evaluating international acquisition decisions Participate in client meetings and site visits while interacting with top-level management in various locations / cultures to acquire and assess important information for financial analysis Assist with development and review of financial reports to determine quality of historical earnings and assets and liabilities to be acquired Analyze financial statements to determine sustainability of performance Determine EBITDA and working capital adjustments that consider GAAP, pro forma information, and non-recurring items Assist in preparing global project proposals and engagement letters Organize various international projects against deadlines and mange time effectively Qualification Bachelors' Degree in Accounting, Economics, Finance, or related field is required. CPA designation is preferred but not required. Analytical ability to identify variances and research issues Ability to identify opportunities to improve accounting processes / procedures, reducing costs and / or improving profitability Ability to analyze financial records and comment on their compliance with GAAP Conducting special analyses and generating reports Technology skills including those required to be proficient with financial accounting systems including Excel Strong interpersonal and communication skills Promote positive working relationships with diverse personalities/roles at all levels in the firm What makes us different? On the surface, we're one of the nation's largest audit, tax, consulting, and wealth management firms. But dig a little deeper, and you'll see what makes us different: we're a relatively jerk-free firm (hey, nobody 's perfect) with a world-class culture, consistent recognition as one of Fortune Magazine's "100 Best Companies to Work For," and an endless array of opportunities.At Plante Moran, diversity, equity and inclusion means that all staff members have equitable and fair opportunities to succeed, in an inclusive environment, with their individual, unique identities. So,what are you waiting for? Apply now. Plante Moran enjoys a "Workplace for Your Day" model which, simply put, means we strive for flexibility and balance while staying true to our principally in-person model. We believe that face-to-face interactions are paramount for individual and collective development, but also encourage individuals to work with their supervisor and team to determine their optimal working environment each day. Plante Moran is committed to a diverse workplace.We strive to create a culture where each person feels accepted and valued. We believe that each person's ultimate potential begins with first acknowledging their inherent dignity. When we can recognize - and celebrate - our many human differences, we're able to create a workplace where all staff feel a sense of belonging and an opportunity to succeed. This allows us to attract and retain the best talent, serve clients through diverse thinking, and better represent and support the various communities in which we live and work.Plante Moran is an Equal Opportunity Employer. Plante Moran maintains a drug-free workplace. Interestedapplicantsmust submit their resume for consideration using our applicant tracking system. Due to the high volume of interest in our positions, only candidates selected for interviews will be contacted. Candidates must be legally authorized to work in the United States without sponsorship, with the exception of qualified candidates who are bilingual in either Japanese and English or Chinese and English. Unsolicited resumes from search firms or employment agencies, or similar, will not be paid a fee and become the property of Plante Moran. The specific statements above are not intended to be all-inclusive. We are pleased to offer eligible staff a robust benefits package. Eligibility and contribution requirements for some of these benefits vary based on the number of hours staff work per week. Highlights include health, dental, vision, disability, and life insurance. In addition to this, eligible staff are able to take advantage of our Flexible Time Off and various pre-determined holidays, as well as a 401(k) plan, flexible benefits plans, business-related travel expense, lodging, and meal reimbursement for business-related use. A pension plan is also available for eligible administrative and paraprofessional staff. A discretionary bonus plan is available for eligible staff. Plante Moran also offers some contingent staff positions the option to elect health insurance in addition to limited paid sick time. The compensation range reflects the base salary we reasonably expect to pay for this position across our offices in the following regions: CO, IL, OH, and MA. Please review theposition description for theapplicable geographic location. Generally, experienced hires are not hired at or near the maximum salary range, as compensation decisions take into account a wide variety of factors, including but not limited to: responsibilities, education, experience, knowledge, skills, and geography. For early career roles, including campus hires, we offer standardized, market-based starting salaries among individuals within the same hiring group. This approach ensures fairness and reflects current industry benchmarks for entry-level talent. Under Colorado's Job Application Fairness Act, you have the right to redact, from any documents that you submit in connection with your application, information that identifies your age, date of birth, or dates of attendance at or graduation from an educational institution. Should you wish to exercise your right to redact such information, please redact it prior to submitting documentation. The compensation range for this role in CO, IL, OH, and MA is: $115,000-$175,000
    $115k-175k yearly 5d ago
  • Operations Manager

    Enhanced Payment Systems

    Service manager job in Chicago, IL

    EPS is a fast-growing company in the credit card processing / merchant services industry, and we're looking for an experienced Operations Manager to help lead our team in our beautiful, state-of-the-art office near Rosemont. If you're organized, detail-oriented, and have a background in merchant services or financial operations, this is an excellent long-term opportunity with a company that truly values its people. About the Role: As our Operations Manager, you'll oversee daily business operations, streamline processes, and support our sales, retention, and customer service departments. You'll play a key role in ensuring efficiency, accountability, and consistent growth across the company. Responsibilities: Manage day-to-day office operations Develop and improve workflows and procedures Support team leads and ensure department goals are met Track performance metrics and report to leadership Assist with training, onboarding, and compliance initiatives What We Offer: ✅ Beautiful, modern office near Rosemont ✅ Stable, growing company with advancement opportunities ✅ Supportive, team-oriented culture ✅ Competitive salary + performance bonuses ✅ Medical, dental, and vision benefits after 90 days ✅ Weekly pay, Monday-Friday schedule - no weekends or nights! Requirements: ⭐ Experience in credit card processing, merchant services, or related financial industry ⭐ Strong organizational and leadership skills ⭐ Excellent communication and problem-solving abilities ⭐ Reliable, professional, and motivated to succeed
    $62k-102k yearly est. 60d+ ago
  • Director of Meeting Services

    North American Spine Society

    Service manager job in Burr Ridge, IL

    Starting Range: $100,000-$110,000 per year, depending on experience. Hybrid Schedule: 2 days in office required. /Essential Function Primary focus includes the management of all scheduled programs, from soliciting, reviewing and negotiating of all hotels, convention center and vendor contracts to the facilitation of meeting logistics. Provide direct leadership and guidance to the Meeting Services Department, and collaborates with the Education and Exhibits Departments, to plan and produce high-quality and cost-effective educational activities in accordance with ACCME, AMA, AdvaMed, and international guidelines where appropriate. Organizes, analyzes, and recommends locations for education and business meetings. Assist in creating strategic marketing plans, responsible for the overall logistical management of meetings, both educational and committee. Develops and manages activity budgets; provides financial reporting and performance tracking. Basic Functions and Responsibilities 1. Administer the solicitation and negotiation of all meeting-related contracts. Can delegate specific contracts to other team members to initiate. 2. Manage meeting logistics and RFPs for all meetings, educational or committee, including but not limited to hotel, convention center, and vendor contracts, meeting room assignment and set-up, food and beverage, audiovisual, signage, destination management, special events, board, faculty and staff travel, and registration. 3. Directly responsible for the overall Annual Meeting city selection, convention center and hotel contracting. Control all logistics for the Annual Meeting provides support for the technical exhibition. 4. Work directly in partnership procurement and contracting between NASS and other related medical societies, as needed. 5. All duties as assigned by Executive Director and/or Associate Executive Director of Event Services to achieve NASS goals and objectives in promoting the values and mission. 6. Delegate and assign projects to Meeting Services department staff. 7. Maintain a working knowledge of all NASS service areas and provides peer support/back-up as needed. 8. Assists in establishing a productive relationship with members, staff, and volunteers. 9. Track meeting schedules of other spine-related societies and groups to try to prevent overlap of events. 10. Assist in writing, proofing and editing marketing copies and supporting text. 11. Assist in establishing a productive relationship with volunteers, members, staff, as well as contractors, site personnel (hotel and convention center) while striving to enhance the image and reputation of NASS as a pre-eminent, high-quality medical specialty society. 12. Develop and accurately maintain historical / statistical database for all meetings assigned and generate reports as requested. 13. Preparation of the annual and individual program budgets as assigned, monitor financial condition of the programs for cost-effectiveness, approves all expenditures. 14. Provide feedback in developing a marketing strategy for CME activities and products. Analyze member's past annual meeting comments, to identify improvements. Meet with internal resources regularly to coordinate CME educational resource efforts, and to integrate marketing strategy into overall NASS promotional plan. 15. Delegate faculty arrangements, vendor, and logistical needs to various NASS staff. 16. Write, proof, and edit marketing copy and supporting text. 17. Edit, proof, and prepare reference materials for distribution onsite. 18. Evaluate work performance of Meeting Services Department staff. 19. Update conflict calendars as required. Minimum Education/Experience Requirements 1. Bachelor's degree required. 2. Nine years+ of meeting planning experience required. 3. CMP preferred Supervision Received Directly supervised and reviewed by Associated Executive Director of Event Services. Independent in determining work methods and deadlines. Minimal supervision required. Deadlines set by Meeting Services or Education Department, Committees or Board of Directors. Supervision Exercised Meeting Services Department staff Staff and volunteers assigned to off-site programs Relationships Close Contact Meeting Services Department Exhibits Department Education Department IT Department Marketing Department Moderate Contact All other support teams. Volunteer / Member Contact 1. Program committees 2. Board of Directors, President's family 3. Other collaborative partnering organizations and support personnel for assigned individual program activities and projects. Service Providers/Other Partners 1. Primary interface with convention center/hotel/meeting facility for all contractual items, concessions and an effective meeting administration schedule. Other Requirements 1. Highly developed oral, written, and interpersonal communications skills required. 2. Strong sense of commitment and the ability to handle multiple projects with overlapping and simultaneous deadlines efficiently and effectively. 3. Creativity, resourcefulness, and problem-solving skills are a must. 4. Analytical and organizational skills required. 5. Computer literacy is essential (proficiency with Microsoft Office Suites); average to heavy computer usage. 6. Group facilitation skills required. 7. Ability to lift boxes weighing up to 20 lbs. 8. Travel 5-10 times per year required, night and weekend work as needed.
    $100k-110k yearly 4d ago

Learn more about service manager jobs

How much does a service manager earn in Waukegan, IL?

The average service manager in Waukegan, IL earns between $46,000 and $119,000 annually. This compares to the national average service manager range of $47,000 to $116,000.

Average service manager salary in Waukegan, IL

$74,000

What are the biggest employers of Service Managers in Waukegan, IL?

The biggest employers of Service Managers in Waukegan, IL are:
  1. Compass Group USA
  2. BH Management Services
  3. Texas Roadhouse
  4. Aerotek
  5. Sheridan
  6. Unidine
  7. Full House Resorts
  8. Aramark
Job type you want
Full Time
Part Time
Internship
Temporary