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  • Product Performance Manager

    Munich Re 4.9company rating

    Service manager job in Hartford, CT

    HSB, a Munich Re company, is a specialty insurer and risk solutions provider known for its industry-leading equipment breakdown coverage. We combine deep engineering expertise with cutting-edge technology to help clients prevent loss and ensure operational resilience. Our offerings include equipment breakdown insurance and other specialty coverages (cyber, EPLI, service line, home appliances), along with a suite of risk management services powered by 1,200 engineers and inspectors, IoT sensors, AI, and predictive analytics. HSB is redefining insurance by focusing on prevention-not just protection. Open to all HSB/Munich Re Offices + Remote Options About the Role The Product Performance Manager will lead strategic portfolio discussions and analytics across multiple specialty insurance lines and distribution channels. This role is responsible for evaluating product performance, identifying profitability drivers, and ensuring alignment with defined strategy, appetite, and accumulation allowances. You will inform strategic decisions through data analysis and collaborate closely with segment leaders, underwriting, actuarial, and compliance teams to shape product and pricing strategies and optimize portfolio performance. Key Responsibilities Lead portfolio strategy and analysis to identify growth opportunities, adverse selection, and profitability levers. Shape product strategy through data-driven insights. Collaborate with underwriters to assess risk appetite, refine rating models, and evaluate pricing adequacy using historical and predictive data. Monitor market trends, competitor filings, and emerging risks. Translate insights into strategic recommendations for product development and positioning. Segment and evaluate the book of business to identify growth opportunities, adverse selection, and cross-sell potential. Ensure product strategies align with state and federal guidelines. Lead initiatives across underwriting, actuarial, claims, and product innovation teams. Present findings to senior leadership and influence strategic decisions. Dimension of the Role Drive actionable product strategies that increase revenue and profitability. Guide analytic work toward market-relevant outcomes. Serve as liaison to executives, actuarial teams, broker-facing teams, and underwriting strategy groups. Qualifications Bachelor's degree in Business, Economics, Statistics, Risk Management, or related field (Master's, CPCU, or actuarial credential preferred). 10+ years of experience in insurance analytics or product management/state management, preferably within specialty P&C lines or property. Proven experience turning insights and analysis into actionable product and market strategies. Experience in competitive analysis, price/coverage strategy, and market strategy. Knowledge & Skills Exposure to niche lines such as cyber liability, professional indemnity, marine, or environmental. Experience with ISO or proprietary rating plans. Proficiency in SQL, Excel, and data visualization tools (e.g., Tableau, Power BI). Familiarity with actuarial concepts, rate filings, and underwriting workflows. Strong business acumen and ability to translate data into strategic decisions. Excellent communication and stakeholder management skills. At The Hartford Steam Boiler, a subsidiary of Munich Re, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. The work environment characteristics, and any physical and mental requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Apply Now Save job
    $80k-109k yearly est. 3d ago
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  • Plant Operations Manager

    Dizario Search

    Service manager job in Waterbury, CT

    Operations Manager | Manufacturing | Near Waterbury, CT A publicly traded manufacturing company near Waterbury, Connecticut is seeking an experienced Operations Manager to lead plant operations, drive continuous improvement, and support a strong culture of safety, performance, and employee engagement. This is a high-impact leadership role with broad responsibility across manufacturing, inventory, people development, and facility management. Role Overview The Operations Manager has overall responsibility for manufacturing operations and the physical facility. This includes strategic planning and execution related to product quality, cost control, safety, and employee relations. The role works closely with cross-functional leaders to ensure operational excellence and long-term business success. Key Responsibilities Lead plant turnaround initiatives and manage operations through change and ambiguity Develop and lead manufacturing teams to deliver high-quality products at the lowest possible cost while maintaining a safe work environment Coach, develop, and mentor supervisors and team leaders to align with company goals Drive the Lean Manufacturing journey, focusing on daily improvement, employee engagement, capacity, visual management, and advanced manufacturing techniques Oversee inventory control, including raw materials, supplies, and finished goods Manage plant scheduling, recruiting, training, performance management, and employee relations Collaborate with cross-functional teams to achieve site and company objectives Monitor financial performance, root cause analysis, supplier performance, and process improvement Ensure compliance with environmental permits and good manufacturing practices Oversee buildings and grounds to maintain a professional, compliant facility Qualifications & Experience 5-7 years of supervisory or management experience, with at least 4 years in manufacturing Core manufacturing background with strong operational leadership experience Experience leading plant turnarounds and managing change Working knowledge of Lean Manufacturing principles ERP experience required; SAP experience preferred Strong safety mindset and experience supporting safe manufacturing environments Experience with inventory management (raw materials and supplies) Strong understanding of mechanical systems General business and financial acumen Background in maintenance and project execution preferred (engineering, trade experience, or time as a maintenance supervisor/planner/manager a plus) Bachelor's degree in engineering, business administration, or related field preferred ISO 9001 / ISO 14001 experience a plus Benefits & Perks Medical, Dental, and Vision insurance Life and AD&D insurance Short- and long-term disability, paid leave programs 401(k) with company match Employee Stock Purchase Plan PTO including sick time, vacation, and 11 paid holidays Tuition reimbursement and college scholarships for dependents Flexible spending and health savings accounts Employee Assistance Program and healthcare concierge services
    $80k-127k yearly est. 2d ago
  • Assistant Store Manager

    Staples, Inc. 4.4company rating

    Service manager job in New Milford, CT

    Assistant Managers drive sales, services and customer engagement in the store and ensure the store is ready for business. You and your team will establish customer relationships that build loyalty, provide total solutions to meet customer's needs and grow the business. You will guide your team in being positive, inclusive, and collaborative while helping your customers achieve their goals. Hiring immediately. Get great perks. Full-time hours, generous paid time off, career development program and weekly pay Bonus plan eligible Compensation is based on qualifications and experience 401(k) with company match Full medical, dental and vision insurance Associate discounts on in-store and online merchandise, services and warranty plans Discounts at hundreds of retailers, restaurants and more And many more benefits Provide strong leadership in community, customer service, sales, and team development. Ensure that the store culture embodies Staples values and its commitment to the community Develop a high-performing team focused on providing an exceptional store experience, consultative selling, driving conversions and providing total solutions to every customer Develop team to deliver results through coaching, training, and role playing Attain sales and services goals, profit margin and execution of store operations Establish business cadence for sales readiness Provide direction daily for merchandising opportunities within the store Assist with delegating operational tasks in partnership with the GM Shared responsibility for total store operations and cost control as well as acting as the Floor Leader Champion company initiatives, being adaptable and flexible to change and responsibilities Essential skills and experience: 2+ years managing a sales team in a retail or services industry Experience managing and coaching a team in a customer-centric, solutions-based environment Must be able to engage and speak to customers and understand their needs Strong communication, organization, planning and adaptive to changing business priorities Review results against business goals and strategies and deliver plans for growth and improvement Manage conflict in a reasonable, nonconfrontational and cooperative manner Ability to act with honesty and integrity regarding customer and business information Ability to work cooperatively in a high paced and sometimes stressful environment Ability to lift/move materials in the 10 - 50 pound range, climb ladders, stand and walk continuously Preferred skills and experience: Experience using financial metrics to track sales progress to drive profitable sales and margins Ability to network and engage with the community Staples does not sponsor applicants for work visas for this position. #LI-DW1 At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
    $44k-51k yearly est. Auto-Apply 1d ago
  • Regional Operations Manager (CT/NJ) - Dental Services

    Optify Search 3.7company rating

    Service manager job in New Haven, CT

    Job Title: Regional Operations Manager Department: Operations Optify Search is partnered with a high-growth DSO in the search for an experienced and results-driven Regional Operations Manager to oversee the performance, growth, and operational excellence of dental practices across a defined region. This role is responsible for leading regional teams, driving operational efficiency, and supporting practice-level leadership to deliver outstanding patient care and business results. The position reports directly to the Director and VP of Operations. Key Responsibilities: - Oversee the day-to-day operations across a portfolio of dental practices within the New England region - Partner with practice managers and clinical teams to drive performance, patient satisfaction, and compliance - Analyze financial and operational data to identify opportunities for improvement - Implement best practices to enhance efficiency, patient experience, and team engagement - Support the integration of newly acquired practices, ensuring smooth transitions - Collaborate with internal teams including HR, marketing, compliance, and clinical operations - Provide coaching and leadership to regional teams, ensuring alignment with company goals - Ensure compliance with regulatory standards and internal policies Qualifications: - Bachelor's degree in Business, Healthcare Administration, or a related field; MBA or MHA preferred - 5-8 years of multi-site operations management experience, ideally in dental or healthcare services - Strong leadership and team management skills - Excellent analytical, communication, and problem-solving abilities - Willingness to travel regularly within the assigned region
    $65k-94k yearly est. 4d ago
  • General Manager

    Dunkin 4.3company rating

    Service manager job in South Windsor, CT

    General Manager at Dunkin' at 601 John Fitch Blvd, South Windsor, CT 06074 US
    $47k-84k yearly est. 4d ago
  • Store Manager in Training

    O'Reilly Auto Parts 4.3company rating

    Service manager job in North Haven, CT

    Assist store manager in areas of sales, appearance, and overall operations of store. Objective is to receive hands on training preparing manager in training for a management position in another store or future location. Bilingual candidates encouraged to apply. ESSENTIAL JOB FUNCTIONS Supervise the professional and retail operations of store and team members involved. A. Professional - All delivery and installer service specialists B. Retail - All parts and merchandising specialists Responsible for supervising work performed by all team members assigned to store/HUB store. Working jointly with district manager and store manager in recruiting, testing, hiring, evaluating, promoting, disciplining and discharging team members under his/her supervision. Communicate all information contained in Team Weekly and monthly store managers' meetings to all team members. Train new team members assigned to him or her. Handle team member performance evaluations and recommend pay increases for these individuals. Assist in the hiring process by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management to ensure the selection of qualified team members. Support store manager by working with the assistant management team ensuring safety compliance and that all team members receive appropriate training in all areas. Monitoring/reinforcement of safety expectations. Make sales calls with/without store manager. May be assigned a schedule for making weekly customer calls. Support store manager in area of store operations as assigned. Responsible for the maintenance of delivery fleet and maintain records for each vehicle. Ensure staff is keeping store/HUB store neat, clean and organized at all times Electronic scheduling, clocking, and payroll. Learn to utilize the electronic scheduling and timekeeping system and the payroll entry functions. Learn to manage key components of gross profit. Monitor professional customer returns for core and warranty abuse. Review competitive price matches and price overrides for proper use. Review individual team member productivity and KPI dashboard daily. Review monthly P&L statement with store manager and discuss areas of opportunity. SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES Required: High School Diploma Excellent interpersonal and leadership skills Must complete Assistant Manager Certification, Sales Specialist Training, and Manager Development Program Ability to read and match numerical/alpha characters quickly and accurately Knowledge of automotive parts, equipment and systems Desired: O'Reilly store and/or distribution center experience Completed O'Reilly management training program Advanced computer skills ASE Certification Fluency in multiple languages (Spanish is highly desired) O'Reilly Auto Parts has a proven track record of growth and stability. O'Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization. Total Compensation Package: * Competitive Wages & Paid Time Off * Stock Purchase Plan & 401k with Employer Contributions Starting Day One * Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA) * Team Member Health/Wellbeing Programs * Tuition Educational Assistance Programs * Opportunities for Career Growth O'Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: ******************* or call ************, ext. 68901, and provide your requested accommodation, and position details.
    $39k-55k yearly est. 7d ago
  • Salon Manager

    Regis Haircare Corporation

    Service manager job in Wallingford, CT

    WHAT WE OFFER If you're looking for an opportunity to #UnleashYourPotential as a leader and Area Salon Leader, you've come to the right place. Leading with style, kindness, compassion, and care puts you a cut above the rest. We might be just what you're looking for. WHAT YOU'LL DO You'll be the heartbeat of the organization managing all operations and providing leadership and tools for success. Leading by example, you'll help your staff increase their clientele and the business. You will focus on the profitability of the salon and work through the ins and outs of the business by overseeing each salon organization. You will hire, recruit, train, and handle conflicts and client complaints with ease and professionalism. WE'D LOVE TO HEAR FROM YOU IF YOU MEET THESE QUALIFICATIONS Be able to manage multiple teams across different organizations (Salons) You lead by example, are customer service at your core, and can resolve challenges with professionalism. You know how to bring out the best in others by being the best yourself in training, developing your team, creating a positive work environment, providing guidance on business and technical competency matters, and always keeping the salon's bottom line in mind. You have a current cosmetology or barber license as required by state/provincial regulations. You can and want to work a flexible schedule, including evenings and weekends. You are tech savvy and can perform administrative tasks. You may be closing out the system at the end of the day. You need to know how to read, write, and do basic math. You need to be available to travel to mandatory meetings and training sessions, coaching positive atmosphere throughout the salons and the community. PHYSICAL REQUIREMENTS You need good eyesight to observe a guest's hair, including close vision, color vision and ability to adjust focus. If you enjoy moving around and staying active you can do that here. You'll be standing, lifting, and reaching for the stars. You need to be comfortable with lifting, bending, and performing repetitive movements, occasionally lifting 10-25 lbs. We use chemicals and fragrances in our treatments which you will smell. You must be ok with fragrances and chemicals. DISCLAIMER: "You are submitting your information for potential employment opportunities with an independent franchisee of Regis Corporation or one of its subsidiaries (collectively "Regis"). If hired, you will be a direct employee of the franchisee, not of Regis. Franchisees are independent business owners/operators who set their own wage and benefit programs which can vary from Regis or other franchisees. Only the franchisee is responsible for employment matters at the salon including hiring, firing, discipline, supervision, staffing, scheduling, wages and benefits. Regis will not receive a copy of your employment application and will have no involvement in any hiring or other employment decisions."
    $39k-60k yearly est. 7d ago
  • General Manager

    Ferretti Search

    Service manager job in Springfield, MA

    Ferretti Search is delighted to partner with a growing distribution organization to locate their next General Manager. Compensation: $110,000-$130,000 base + up to 40% bonus (paid quarterly) Schedule: Full-time, 100% in-office What's in it for you? Build-from-the-ground-up opportunity: Lead a newly opening distribution center that is expected to be the first of multiple future locations. P&L ownership: Full responsibility for top-line performance through full P&L management in a highly revenue-driven environment. Strong earning potential: Competitive base salary with a structured, performance-based bonus tied directly to results. What will your day look like? General Management & P&L Leadership: Own all aspects of the business including revenue, margin, inventory, and operating performance for a ~$25M P&L. Sales & Commercial Partnership: Work closely with the sales organization (dotted-line relationship) on pricing, market evaluation, product mix, and stocking strategy. Distribution Operations: Oversee a ~30,000 sq. ft. facility with yard space, managing inventory levels of $1.5-$2M and 200-600 SKUs. Team Leadership: Lead ~18 employees through a distribution manager; drivers and warehouse staff report through that structure. Market Immersion: Spend time in the field early on to deeply understand products, customers, and the New England territory. Operational Excellence: Ensure safety, efficiency, and effective day-to-day execution without overengineering lean or CI initiatives. Systems & Reporting: Utilize ERP systems and confidently interpret financials to drive decision-making. Who are you? Commercially Minded Leader: Strong background bridging sales and operations, with hands-on experience in distribution environments. Distribution Experience: Prior experience managing or operating a distribution center; building materials experience preferred. P&L Fluent: Comfortable reading, understanding, and driving performance through the P&L. Hands-On & Energetic: Thrives in an on-site, roll-up-your-sleeves environment and enjoys building something new. People Leader: Proven ability to lead hourly teams with a strong focus on safety and accountability. Application & Contact Information If this role isn't a perfect match for you - that's OK! We're recruiting leaders across operations, sales, and distribution. Contact Chris Machon at ************************** to inquire about additional opportunities in the Northeast.
    $110k-130k yearly 5d ago
  • Assistant Store Manager CosmoProf 06577

    Sally Beauty Supply 4.3company rating

    Service manager job in Enfield, CT

    Cosmo Prof Job Title: Assistant Manager Essential Function Assistant Store Managers are responsible for hiring, developing and leading all store associates while ensuring optimal customer experiences, effectively overseeing all store operations, and maintaining brand standards. Develop the strategies and plans to achieve key performance indicators and financial targets through business analysis, action planning, effective communication and consistent accountability. Assistant Managers, as part of their development, support the Store Manager in all areas outlined below and are responsible for all Primary Duties when the Store Manager is not present. Primary Duties 30% Brand: Provides supervision and supports the direction planning of associates daily goals and activities to deliver an exceptional client experience which maximizes sales/KPIs and drives customer loyalty in assigned stores. Emphasis placed on both the in-store selling model and Omni-channel. Ensures all brand standards are met such as merchandising, POGs, marketing, back rooms, dress code, etc. Acts as main point of contact to resolve customer issues and concerns. Analyzes store trends and can anticipate customer demands. 30% People: Engages, trains and develops their teams to achieve positive results. Leverages internal hiring platforms and actively recruits to build strong network of external candidates to fill positions when required. Can identify strengths as well as opportunities for each associate and can effectively address by coaching or counseling. Holds team accountable to Company policies and expectations. Maintains positive associate relations by resolving associate concerns and keeping associates informed of relevant Company information. Builds strong working relationships with Store Manager peers. Maintains consistent and timely communication with AM/DM. Fosters an environment of diversity, inclusion and belonging. 30% Operations: Ensures execution of all company processes through training, management, analysis and continuous improvement. Ensures all processes to support digital strategies are utilized such as Omni-channel fulfillment (SFS/SDD/BOPIS). Store Managers effectively manages inventory through ordering and shipment processing. Manages payroll hours to the needs of the business and schedules appropriately. Ensures all store opening and closing procedures are performed correctly. Timely and accurate follow through with Company directives, assignments projects. 10% Safety/Loss Prevention: Ensures the store environment is safe at all times for associates and customers; all policies and procedures are followed and enforced. Responsible for protecting company assets by ensuring all inventory and cash control procedures are being followed in store as they relate to shrink, damages, banking, etc. Analyzes and utilizes all available reporting, tools and technology. Ensures stores are compliant with all HAZMAT training and execution. Knowledge, Skills/Abilities and Requirements High School Diploma or equivalent Must 18 years of age or older Minimum 3+ years retail sales/customer service experience preferred At least 1+ year(s) prior management experience preferred Ability to lead or support a team of associates to meet business objectives Can effectively communicate with team and management Must have scheduling availability to meet the needs of the business Cosmetology license desirable, but not required Competencies Passionate Learner Desire to grow and learn Flexible Agile Adapter Adjusts to multiple demands and effectively responds to new circumstances and ambiguous situations Talent Builder Builds competent, diverse teams by hiring, developing, motivating and coaching talent and prepares for future success Effective Communicator Expresses information in a candid, straight forward way, creating an engaging and inviting, open environment Team Builder Develops strong partnerships and engages with all associates, at all levels, and across different functions/segments within the Company. Understands the importance of inclusion. Customer Focused Partner Understands and works to meet the needs of external and internal customers Results Driver Effective at driving and delivering plans, holds self and team accountable to a high standard to deliver objectives. Lead and motivates team and demonstrates GRIT with a determination to succeed. Strategic Thinker Demonstrates vision and broad perspective to drive business performance Big Picture Thinker Executes and adapts plans, follows through on commitments and keeps up with the pace of the business. Not afraid to innovate. Problem Solver Decision Maker Analyzes information and objectively evaluates alternatives to make sound decisions Nature and Extent of Direct or Indirect Controls Exercised by the Supervisor Task Level High Departmental/Division Level High Project Level High Consultative Level High The amount of discretion or freedom this position has Strict Adherence to Guidelines Interprets and Adapts Guidelines Develops and Implements Guidelines Working Conditions / Physical Requirements * The position requires some physical exertion such as long periods of standing, walking, recurring bending, crouching, stooping, stretching, reaching, or similar activities; recurring lifting of moderately heavy items such as shipment or record boxes. The work may require specific, but common, physical characteristics and abilities such as above-average agility and dexterity. May be required to work in other stores from time to time. * The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, retail store and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc. The work area is adequately lighted, heated, and ventilated.
    $41k-50k yearly est. 7d ago
  • Senior Manager, Specialty Data Strategy & Analytics

    Genpact 4.4company rating

    Service manager job in Danbury, CT

    Ready to shape the future of work? At Genpact, we do not just adapt to change-we drive it. AI and digital innovation are redefining industries, and we are leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that is shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Senior Manager, Specialty Data Strategy & Analytics !! This role requires client facing experience and collaborating with client and Genpact teams to lead Specialty Care work stream through producing insights around client's specialty products and performance using pharma commercial data. Work with business teams such as Brand teams, Sales and Marketing analysts to define business rules, define metrics. Provide data and analytics services for client specialty care products. Data analytics and reporting services. Experienced in data related reviews, specialty pharmacy and other patient services programs with close interaction with the Specialty Analytics and Reporting. Responsibilities Has worked extensively in the life sciences analytics space with hands on experience in LSH domain under consulting analytics The role demands for a highly dynamic professional who can work individually and provide guidance/interact to/with team members Relevant experience in data strategy and analytics in Pharmaceutical commercial - Sales and Marketing preferably in specialty brands Host business workshops (Brand, consumer marketing, Sales, Field, Value & Access, Payor Relations, Patient Excellence, etc.) Collate business questions/insights mapped to use cases (business goals) and identify internal and external Data Needs Evaluate Data Sources (existing internal and proposed external) FIA, DIA preparation to map data Assets required for insights (to support patient services and business objectives) Execute multiple reporting/analytics projects to meet quality requirements through establishing and following work plans, gathering business requirements, and coordinating with onshore and offshore teams Serves as onshore point of contact for Client and offshore team providing regular communication on project status, collects requirements, scopes analytics and reporting requests and coordinates with offshore team for delivery. Experienced with client management, scoping for projects Good understanding of Specialty Pharmacy business and data sets- such as IQVIA, Veeva, and other third-party data providers. Ability to successfully collaborate with client to understand requirements and propose solutions Experience with specialty analytics services like patient analytics, specialty marketing analytics, specialty launch support· Ensure delivery of projects within timelines Qualifications we seek in you! Bachelor's/Graduation or Equivalent degree Pharma experience with strong data sources knowledge preferably in Specialty care therapy areas Experience in leading the vendor meetings Good analytical skills and problem-solving skills. Experience in SQL Understanding of BI tools such as Tableau or similar preferred Effective communication and interpersonal skill. Preferred Qualifications/ Skills Overall candidate should have problem solving, macro-level research and analytics approach and good in numbers. Good Excel/Presentation skills Good project management and problem-solving skills Why join Genpact? Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation. Make an impact - Drive change for global enterprises and solve business challenges that matter. Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities. Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day. Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress. Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let us build tomorrow together. The approximate annual base compensation range for this position is $150,000 to $160,000. The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant's experience, knowledge, skills, and abilities; geographic location; and internal equity. Work-from-Anywhere Roles - “Los Angeles California-based candidates are not eligible for this role” Location-based Roles : Danbury, CT area candidates are eligible for this role only.” Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
    $150k-160k yearly 4d ago
  • Assistant General Manager

    Brownson Country Club 4.0company rating

    Service manager job in Shelton, CT

    HARRY B BROWNSON COUNTRY CLUB INC, located at 15 Soundview Avenue in Huntington, Connecticut, is a distinguished country club serving the community in Shelton, CT. Known for its excellent amenities and vibrant member-focused culture, the club is committed to providing exceptional experiences for its members, offering a range of recreational, dining, and social opportunities. With a tradition of excellence, it continually strives to enhance services and deliver value to its members and guests. Role Description This is a full-time, on-site role based in Shelton, CT for an Assistant General Manager. The Assistant General Manager will support the General Manager in overseeing daily operations, maintaining quality standards, and ensuring exceptional experiences for members and guests. Responsibilities will include supervising staff, managing events, overseeing financial processes, maintaining facilities, driving member satisfaction, and supporting administrative tasks. The ideal candidate will uphold the club's high standards of service and help foster a welcoming and professional environment. Qualifications Excellent leadership, team management, and interpersonal communication skills. Experience in hospitality management, event coordination, and delivering high-quality service experiences. Proficiency in financial planning, budget management, and operational oversight. Problem-solving skills, organizational abilities, and attention to detail for managing day-to-day operations efficiently. Previous experience within a country club, hospitality, or service-focused setting is preferred. Ability to work effectively in a fast-paced, guest-oriented environment. Bachelor's degree in Hospitality Management, Business Administration, or equivalent experience is a plus.
    $58k-90k yearly est. 4d ago
  • Field Operations Manager

    Berkshire Search Partners 4.4company rating

    Service manager job in Wallingford, CT

    Berkshire Search Partners is partnering with a leading EPC and construction services firm to identify a Field Operations Manager to lead construction field operations across the Northeast Region. This is a senior leadership role responsible for managing field resources, developing construction leaders, and ensuring safe, high-quality execution across multiple industrial and infrastructure projects. About the Role The Field Operations Manager will provide strategic and operational leadership for the Field Operations Department within the Northeast Region. This role oversees hiring, onboarding, staffing, performance management, and professional development of superintendents, site managers, and section managers. The position also plays a key role in safety leadership, project execution, and business development support. Key Responsibilities Lead and manage Field Operations personnel across the Northeast Region Oversee hiring, onboarding, training, mentoring, and performance management of field staff Coordinate field resource assignments in partnership with Project Managers and Construction Department leadership Ensure adherence to company safety programs, training, and policies; champion new safety initiatives Obtain LOTO certification and support certification of qualified superintendents and site managers Serve as Site Manager on strategic or critical projects as needed Support field operations needs across EPC and program management projects Collaborate with recruiting teams to attract, hire, and retain top construction talent Lead interviews for Superintendents, Site Managers, and Section Managers Develop and implement field operations tools and workflows to improve execution efficiency Promote construction and field operations capabilities in support of business development efforts Participate in client-facing meetings and presentations Interpret and help establish policies and procedures in coordination with safety and quality teams Required Qualifications One of the following: 11+ years of related professional experience in field construction, or 7+ years of related professional experience plus a Bachelor's degree in engineering, architecture, construction, or a related field Proven leadership experience in construction operations (Site Manager, Superintendent, Section Manager, Construction Manager, or similar) Strong safety leadership mindset and experience managing field teams Excellent written, verbal, and interpersonal communication skills Ability to lead change, influence stakeholders, and solve complex operational challenges Proficiency with Microsoft Word, Excel, and PowerPoint Willingness to travel throughout the Northeast Region Preferred Qualifications 15+ years of experience in construction management Experience overseeing industrial construction projects Prior experience managing multi-site or regional field operations teams Why This Opportunity Senior leadership role with regional impact Direct influence on safety, talent development, and project execution High visibility within a growing construction organization Long-term growth and leadership development potential
    $52k-69k yearly est. 21d ago
  • Ambassador Partnerships, Associate Manager

    Betmgm

    Service manager job in Bridgeport, CT

    Discover What's Possible at BetMGM Ready to make your career legendary? Join us as we bring the magic of Vegas to our players. The BetMGM team has over 1,400 talented members, revolutionizing sports betting and online gaming in the United States and Canada. We're a brand with technology at our hearts and the most driven and focused talent in the business. As a valued team member, we're committed to giving you the resources and support you need to thrive. Our benefits and perks include: Medical, Dental, Vision, Life, and Disability Insurance 401(k) with company match Pre-tax spending accounts including health care FSA and commuter savings Flexible paid time off Professional development reimbursement and ongoing skills training opportunities Employee resource groups Swag, ticket giveaways, and more! At BetMGM, we recognize that every individual plays a meaningful role in our success. That's why we're committed to building a respectful, inclusive workplace. It's the strategy behind every win. By meeting people where they are, we create a culture of belonging where everyone can thrive and a workplace that reflects our values, our people, and our drive to win. As an Ambassador Partnerships, Associate Manager you'll be an integral part of the success of BetMGM's Ambassador and Talent programs. The ideal candidate possesses strong organizational skills, attention to detail and the ability to innovate and execute projects across multiple internal and external organizations. Immediate responsibilities include management of ambassador onboarding and creating/executing detailed run of show documents for all projects and events. Passion for sports betting, iGaming, poker and active users of online gaming (e.g. sports betting and fantasy sports) preferred. Location: Jersey City, NJ ~ Hybrid About the Role As an Ambassador Partnerships, Associate Manager you'll be an integral part of the success of BetMGM's Ambassador and Talent programs. The ideal candidate possesses strong organizational skills, attention to detail and the ability to innovate and execute projects across multiple internal and external organizations. Immediate responsibilities include management of ambassador onboarding and creating/executing detailed run of show documents for all projects and events. Passion for sports betting, iGaming, poker and active users of online gaming (e.g. sports betting and fantasy sports) preferred. Responsibilities Ambassador Management: Identify, recruit, and manage a diverse pool of ambassador talent Develop and maintain strong relationships with talent and their representation Collaborate with talent to align their skills and offerings with our organizational goals Event Planning and Execution: Work closely with the different internal/external teams to conceptualize and plan events Assist in the logistics, budgeting, and execution of events, ensuring a seamless experience for all parties involved Promotion and Marketing: Contribute to company promotions/marketing initiatives through contracted elements Collaborate with the marketing team to create content, materials, and campaigns related to talent and event promotion Evaluation/Recap: Conduct post-event evaluations to assess effectiveness and overall event success Gather feedback from attendees, ambassadors, and team members to improve future events Essential Functions Must be able to stand or sit and operate computers and other technological devices for extended periods of time Qualifications Bachelor's degree in Marketing, Event Management, Communications, or a related field Proven experience in talent management and event coordination Excellent interpersonal and communication skills Creativity, attention to detail, and a passion for creating exceptional experiences Proficiency in event management software and tools Ability to work well under pressure and meet deadlines The annual salary range for this position is $62000 to $78000. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. This position is also eligible for participation in a performance-based bonus plan. Applicants must possess legal authorization to work for our company in the U.S. without the need for immigration sponsorship. At this time, this role is not eligible for immigration-related employment authorization sponsorship including H-1B, O-1, E-3, TN, OPT, etc. Gaming Compliance & Licensing Requirements As an online gaming company, BetMGM is required to comply with state gaming regulations which includes licensing obligations. Applicable employees must be licensed by at least one jurisdictional agency, although certain positions require licensing by multiple agencies. Failure to become licensed or maintain licensure with each agency as required for the role may result in termination of employment. Please note that the licensing process includes comprehensive background checks which may include a review of criminal records, financial history, and personal background verification. In addition, candidates must comply with and support BetMGM's responsible gambling policies, procedures, and initiatives. About BetMGM BetMGM is revolutionizing sports betting and online gaming in the United States and Canada. We are a partnership between two powerhouse organizations-MGM Resorts International and Entain Group. You know our name through our exciting portfolio of brands including BetMGM Casino, BetMGM Sportsbook, Borgata Online, Party Casino and Party Poker. We aim to bring our ideas into action and find ways to deliver the best quality in gaming platforms. BetMGM LLC is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified individuals, regardless of race, religion, gender, gender identity, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. As an organization, we are unwavering in our commitment to maintaining a discrimination-free work environment, and fostering a culture of inclusivity, belonging and equal opportunity for all employees and applicants. If you need assistance or accommodation with your application due to a disability, you may contact us at . This job description is not an exclusive or exhaustive list of duties a person in this position may be asked to perform from time to time. #LI-HYBRID #LI-IK1
    $62k-78k yearly 5d ago
  • Area Business Manager

    Zoetis, Inc. 4.9company rating

    Service manager job in Bridgeport, CT

    States considered: NY, CT, RI, MA, VT, NH, ME Role Description We are seeking a highly capable individual for Area Business Manager (ABM), US Diagnostics Division. Primary responsibilities include leadership and development of colleagues, while utilizing solution coaching, and business planning capabilities to execute overall strategies to maximize sales performance within the assigned geography. The ABM will lead and model Zoetis Core Beliefs within the team and company. This position will require travel throughout the designated geography and may require overnight stays. Leading People Lead and develop all colleagues in Area accordingly based on position. Consistently demonstrate Solution Coaching capabilities Direct the business activities and efforts of the area Diagnostics Sales Consultants (DSC) and Diagnostic Technical Specialists (DTS) to meet objectives set forth by management. Attract, develop, evaluate, differentiate, and retain top talent through recruiting / hiring, ongoing coaching, proactive / effective use of both colleague development and performance management tools. Spend 75% of available time on field-coaching days to help DSCs and DTSs meet performance objectives by strengthening their core capabilities and professional development Demonstrate strong leadership and collaboration across all team members Sales Performance Meet or exceed sales objectives (quota) the Diagnostics business via development and coaching of DSCs and DTSs within targeted area Successfully lead the launch of new products / services /equipment Demonstrate success in other key sales metrics such as growth rates and improving the health of your area business by improving leverage and managing analytical insights reports. Leading the Business Develop annual strategic business plans including demographics, economics, performance, potential, actionable items, tracking and reporting for the territories individually and the area overall. Coordination and resource allocation of marketing efforts in the area, balancing needs of Diagnostic Sales Consultant and Diagnostic Technical Specialists Handling various administrative and reporting duties, including but not limited to Operating Expenses, Performance management, Performance reviews, etc. Attending and participating in new product launches and periodic regional/area sales meetings. Engage in special projects and other duties as assigned and directed by the Regional Business Director and/or headquarters management. Education and Experience Undergraduate degree (BS/BA) strongly preferred Minimum of 3 years people leader/management experience for external talent Technical Skills Success in previous roles including people leadership and creatively finding opportunities or solving problems to drive sales performance. Excellent communication, interpersonal, business management and computer skills Exemplifies what it means to be a change agent, continuous learner, and pushing self / others beyond dominant logic Ability to work in a cross-functional team-based environment, align with and influence internal and external stakeholders, and build / manage relationships at all levels of an organization. Adept at working in highly fluid, complex, and ever-changing environments. Uses analytics and insights to enhance decision-making and tactical execution across area. Follow-through and attention to detail. Ability to manage assigned expense budgets Customer focused professional demeanor and presentation style. Highly focused and results oriented, able to identify goals and priorities and resolve issues in initial stages. Demonstrated ability to work independently and in a close team environment, self-starter Animal Health experience and knowledge of small animal veterinary medicine Diagnostic experience preferred Exhibit willingness to accept and incorporate feedback Verbal, written, presentation, interpersonal, and communication skills. Ability to exercise good judgment and make thoughtful / fair decisions based on relevant information Proficiency in MS Office (Word, Excel, Outlook, Powerpoint) and ability to learn Zoetis systems Physical Skills Ability/Willingness to travel extensively (50-60%) to manage area personnel and business needs as necessary The US base salary range for this full-time position is $119,000 - 171,000. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the base pay target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. This position is also eligible for short-term incentive compensation. This position is also eligible for long-term incentive. In addition to compensation, Zoetis offers a comprehensive benefits package that supports the physical, emotional and financial wellbeing of our colleagues and their families includinghealthcare and insurance benefits beginning on day one, a 401K plan with a match and profit-sharing contribution from Zoetis, and 4 weeks of vacation. Visit zoetisbenefits.com to learn more. Full time RegularColleague Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search. Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at ********************** site, or (2) via email to/from addresses using only the Zoetis domain of "@zoetis.com". In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.
    $119k-171k yearly 2d ago
  • Customer Operations System Manager

    Hhaexchange

    Service manager job in Washington, NY

    HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. As our Customer Operations Systems Manager, you will own the end-to-end configuration, optimization, and ongoing management of Gainsight CS, Gainsight PX, and Pendo. You will be the expert for these tools and collaborate cross-functionally with Customer Success, Customer Experience, Product, Marketing, RevOps, and IT to translate customer and digital engagement strategies into actionable workflows, dashboards, and automated programs. In this role, you will ensure these systems are fully leveraged to support team objectives and drive efficiency, while continuously identifying opportunities to improve adoption and integration across the customer operations ecosystem. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Essential Job Duties Platform Configuration & Administration (CS + PX + Pendo) Configure and maintain Gainsight CS: dashboards, reports, health scoring, CTAs, playbooks, and end-to-end workflows. Administer Gainsight PX and/or Pendo: set up user tracking, page tagging, event segmentation, digital engagements (in-app messages, walkthroughs), build analytics framework, standardize tagging and guides and establish governance for scalable management. Implement system integrations (e.g., Salesforce, marketing automation, BI tools) to ensure clean, real-time data flows and automation. Strategy, Metrics & Insights Partner with Customer Success, Customer Experience, Product, and Marketing teams to define and translate business outcomes into system requirements, user journeys, and automations. Develop, maintain, and monitor customer health scorecards, adoption metrics, product engagement funnels, NPS or NRR indicators, and dashboards. Process Ownership & Automation Design business workflows and automation rules: triage triggers, CTAs, and playbooks to drive proactive customer engagement and product adoption. Support digital engagement programs for end-users at scale (e.g., in-app messaging, training nudges, onboarding guides). User Enablement & Support Provide training, documentation, and best-practice guidance to internal users (CSMs, Customer Communications, Product Managers, Growth, Marketing) to ensure successful adoption. Serve as the daily system support contact: field questions, customize workflows, set permissions, and troubleshoot issues. Performance Monitoring & Continuous Improvement Monitor system health, data integrity, and usage metrics; recommend platform improvements and adopt new features. Maintain deep expertise in Gainsight and Pendo, staying current with product updates and industry trends. Other Job Duties Other duties as assigned by supervisor or HHAeXchange leader. Travel Requirements Travel up to 10%, including overnight travel Required Education, Experience, Certifications and Skills Bachelor's degree or equivalent experience in customer success, marketing, operations, or related fields. Hands-on experience administering Gainsight CS and Gainsight PX and/or Pendo in a SaaS environment. Strong analytical skills; ability to build reports, dashboards, and automated workflows. Familiarity with CRM systems (Salesforce preferred) and data integration best practices. Excellent communication, project management, and stakeholder collaboration skills. Willingness to explore and adopt AI tools responsibly to enhance productivity and innovation in your role. Preferred: Gainsight Administrator Certification or Associate Admin level. Experience with marketing automation platforms, BI tools (e.g., Power BI, Tableau), SQL, HTML/CSS for in-app messaging. Experience designing and maintaining cross-platform integrations (e.g., HubSpot ↔ Salesforce, Gainsight ↔ BI tools) Experience providing enablement or training to internal teams on platforms Background in B2B SaaS, customer success operations, or digital customer experience. The base salary range for this US-based, full-time, and exempt position is $110,000-$125,000, not including variable compensation. An employee's exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values. This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs. HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
    $110k-125k yearly Auto-Apply 5d ago
  • Immediate Hire Technology Lead - Java/J2EE + WebServices

    Avance Consulting Services 4.4company rating

    Service manager job in Groton, CT

    Hi, Greetings Hope you are doing great! I would like to update you on an urgent open position with our esteemed client. Please go through the Job Description. Send me your updated resume and expected rate for the below position Role: Technology Lead - Java/J2EE + WebServices Duration: Full Time Location: Groton, CT / Northbrook, IL Qualifications Basic • Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education. • At least 4 years of experience with Information Technology. Preferred • At least 4 years of experience in J2EE • At least 4 years of experience in Java related technologies frameworks (Spring/ Struts/Hibernate), JSPs/Servlet, XML, Web Services (SOAP/RESTFUL), JBOSS. • At least 2 years of experience in Oracle 10g to 12c • At least 2 years of experience in Groovy on Grails • At least 4 years of experience in software development life cycle. • At least 4 years of experience in Project life cycle activities in Application Development/Maintenance projects. • Ability to work in team environment and client interfacing skills. • Ability to work in team in diverse/ multiple stakeholder environment • Analytical skills • Experience in Pharma/Life Sciences domain • Experience and desire to work in a Global delivery model Qualifications • Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education. Additional Information All your information will be kept confidential according to EEO guidelines.
    $98k-139k yearly est. 1d ago
  • Customer Service Manager

    Raymour & Flanigan Furniture 4.6company rating

    Service manager job in Newington, CT

    At Raymour & Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its associates by recognizing each individual's potential and investing in their future success! Expectations: * Provide superior customer service in every situation. Go above and beyond advocating for every customer opportunity and request. * Successfully lead, build and develop a team for modeling service excellence * Maintain associate payroll, benefit and performance information * Hire, coach, mentor and develop associates * Partner with sales and operations team members to ensure that our vision of enhancing the customer shopping experience is realized. * Display initiative to succeed in an entrepreneurial culture. * Consistently demonstrate professional verbal and written communication, interpersonal and organizational skills. * Multi- task within a fast paced service environment. * Manage time to ensure completion of daily sales, delivery and inventory reports, cash deposits, and weekly payroll reconciliations. * Provide responsive communication of information to Director of Customer Care, associates and customers. * Proactively resolve escalated customer issues. * Able to identify opportunities and find solutions for continuous improvement * Problem-solve, organize and balance multiple priorities within a fast-paced environment. * Maintain composure when handling unexpected challenges and competing demands. * Perform additional functions that may be assigned at the discretion of management. Qualifications: * Minimum three years' management experience in a customer service or retail environment. * Proficient in PC-based applications. * Leadership skills required. * Bachelor's degree preferred. * Flexibility to work a retail schedule that includes nights, weekends, holidays, and special events. Raymour & Flanigan proudly supports a drug and smoke free work environment. Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future. Raymour & Flanigan is an Equal Employment Opportunity employer that does not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.
    $35k-54k yearly est. 33d ago
  • Supervisor Of Clinical Services

    Careco

    Service manager job in Waterford, CT

    Benefits: 401(k) Bonus based on performance Company car Competitive salary Health insurance Paid time off Signing bonus Training & development 🚨 Now Hiring: Supervisor of Clinical Services - Home Health Care 🚨📍 Based in Waterford, Connecticut | $100K+ Bonus + Benefits | $10,000 Sign-On Bonus! Are you a clinical leader ready to make a real impact in the lives of patients and the professionals who care for them? We are searching for a Supervisor of Clinical Services to join our growing home health care team in Connecticut!As a key member of our leadership team, you'll play a critical role in driving high-quality patient care, supporting exceptional field based clinicians, and ensuring regulatory compliance in accordance with Connecticut Department of Public Health (DPH) standards. Why You'll Love Working With Us: ✅ $100,000+ Base Salary ✅ Performance Bonus Opportunities ✅ $10,000 Sign-On Bonus ✅ Company Vehicle + Mobile Phone Provided ✅ Supportive Leadership + Growth Pathways What You'll Do: Oversee and support clinical staff in the delivery of home health care services across a defined service area Ensure compliance with CT DPH regulations and clinical best practices Lead case conferences, quality improvement initiatives, and documentation review Collaborate with interdisciplinary teams to maintain high standards of patient care Serve as a mentor and resource for field staff, providing hands-on guidance and support Participate in the recruitment, training, and retention of top clinical talent Act as a liaison between clinical operations and executive leadership Who You Are: ✔ A Registered Nurse (RN) licensed in Connecticut ✔ A minimum of 2 years of clinical experience in home health care ✔ At least 1 year of supervisory/management experience in a home health setting ✔ A passionate leader with strong organizational and communication skills ✔ A driver of quality, compliance, and compassionate care About Us: We are a values-based home health care provider dedicated to clinical excellence, compassionate service, and innovation. With a footprint across multiple states, we empower our teams with the resources they need to succeed-and the autonomy to make a difference. Ready to Lead With Purpose? Apply today and step into a role that offers growth, impact, and unmatched support. Let's elevate home care together.📩 Apply now or email your resume to ************************* Compensation: $100,000.00 per year This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location and not to the Connecticut Association for Healthcare at Home.
    $100k yearly Auto-Apply 60d+ ago
  • District Service Supervisor

    Bell and Howell LLC 4.7company rating

    Service manager job in Hartford, CT

    About Bell and Howell Bell and Howell delivers technology-driven Automation Services and Automation Solutions that help businesses optimize performance, reduce downtime, and improve customer experiences. Our Automation Services bring a dedicated team of expert mechatronic service engineers completely covering North America and backed by our Integrated 360™ advanced technology enabling remote repair, diagnostics, automated SmartOps Dispatch™ and 24/7/365 technical assistance for our clients. We provide a comprehensive and certified level of support for thousands of diversified clients. Our Automated Solutions product portfolio consists of next-generation equipment delivering best-in-class performance enhancing workflow efficiency and elevating customer experiences across multiple markets including retail, pharmaceuticals, packaging, mail production, ecommerce and manufacturing - all backed by the best service in the industry. Position Title: District Service Supervisor Location: New England Area Job Summary: The District Service Supervisor proactively manages a subset of a district including people management and operational oversight. They are responsible and accountable for managing a team of technicians to ensure maximum performance, engagement, and operational compliance. The independently resolve customer problems and ensure optimized resourcing to manage cost and SLA performance. They also drive special projects as needed to support the district, region, or overall service organization strategy and performance. Job Responsibilities: Ensure operational SLA compliance with assigned customers and technicians and direct tactical actions related to customers and monitor metrics on response time, down time, time between calls, and time to repair products. Evaluate data and make recommendations for improvements to better serve the customer. Serve as an escalation point for customer concerns. Manage an assigned team of technician through responsible recruiting, training, motivating, coaching and counseling. Work with district management team to determine the training needs for the district and ensure that programs are delivered to increase their skill base and technical proficiency. Ensure the day-to-day and week-to-week optimal utilization of people and technical resources through forecasting, planning and scheduling. Realign resources as needed to ensure customer satisfaction. Resolve any customer issues or complaints. Be responsible for operational performance of the team, including adherence to customer Service-Level Agreements (SLAs) and revenue recognition practices. Assess team effectiveness in providing service to customers by developing methods and mechanisms for tracking performance. Develop strategies and action plans to address deficiencies and improve efficiency and productivity. Support District growth requirements as needed under the direction of a District Service Manager or other service leader. Work with District Service Manager (DSM) to monitor operational metrics, completion of projects, and call closure. Oversee safety compliance of team and care for company property. Contribute to team efforts by accomplishing related results in a cooperative and supportive manner. Maintains availability by carrying a cell phone; responding to emergency and non-scheduled calls for support within established response time goals. Other duties as required. Supervisory Responsibilities: Will manage a portion of the technicians in a service district and be accountable for the performance, engagement, and compliance with company and department process and policy. May manage certain assigned projects and initiatives in the district, region, or national level Competencies (Skills, Knowledge and Abilities): Requires understanding of computer program functionality and software troubleshooting skills. Strong interpersonal/customer relation skills. Ability to effectively resolve conflict internally and externally. Ability to accomplish the describe duties through appropriate hand, power, and testing tools/equipment. Ability to reason logically and make sound decisions along with considering alternative and diverse perspectives. Strong analytical, problem-solving, quantitative, and time management skills. Ability to communicate effectively both orally and in writing. Ability to understand, remember and follow verbal and written instructions. Ability to work as an integral part of a team. Ability to read and understand written procedures and diagrams for assembly and test. Ability to develop and implement solutions to assembly problem. Ability to maintain regular attendance and be punctual. Education and Experience: High School degree or equivalent. Degree in electronics, advanced mechanics and/or software training with 1+ year related industry/equipment experience or equivalent combination of education and experience. 5+ years of field experience strongly preferred. Associate degree preferred. 1+ year of supervisory experience including accountability for employee performance preferred. Travel: This position requires regular travel in the United States and Canada. Physical and Mental Requirements: Mental/Cognitive Requires reading, math, weighing and/or measuring, conducting research, analyzing, evaluating and drawing conclusions, implementing plans, procedures, solutions, coordinating others to accomplish a goal. Ability to work with others and manage emotions. Physical Requires sitting and walking. Requires using hands to feel, reaching with hands and arms. Requires standing, talking and hearing. Requires close, distant, color, and peripheral vision; depth perception. Work is usually performed in a controlled office, manufacturing or retail environment; noise within acceptable safety levels; work is sometimes performed in cramped areas; heights up to sixteen (16) feet; paper dust prevalent; exposure to with cleaners and solvents used to clean machines. Requires lifting of up to fifty (50) pounds. Ability to travel regularly to visit customers and meet with employees and conduct occasional out of district travel. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Bell and Howell is an Equal Opportunity Employer. It is company policy to administer employment based solely on an individual's qualifications, ability and performance without regard to race, color, religion, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, age, national origin or ancestry, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status, marital status, or any other characteristic protected by federal, state or local law.
    $56k-82k yearly est. 4d ago
  • Enviornmental Services Supervisor

    Mass General Brigham

    Service manager job in Northampton, MA

    Site: Cooley Dickinson Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. With energy and purpose, Cooley Dickinson Health Care, a member of the Mass General Brigham system, is advancing health care in western Massachusetts, and has been since 1886. Our network employs more than 2,00 medical professionals and support staff, at our main Hospital campus in Northampton and additional locations in twelve towns throughout the Pioneer Valley. Cooley Dickinson's VNA & Hospital is also a vital part of our network, providing home-based services through-out Hampshire and Franklin counties. Job Summary SHIFT: Monday - Friday 2:00pm-10:30pm, with rotating weekends and holidays. The Environmental Services Supervisor is responsible for providing leadership and guidance to staff to ensure high standards of cleanliness and customer satisfaction are achieved, exceeded, and maintained. This position reports to the Director, Support Services and operates within established organizational and departmental policies and procedures. Qualifications MINIMUM REQUIREMENTS: High school diploma or equivalent required Minimum of two (2) years supervisory experience required, preferably in a service-related field with high customer contact Demonstrated attention to detail required High quality customer service skills required Demonstrated excellent written and oral communication skills required Proficiency in Windows based software including Office, Word, Excel, PowerPoint, and Outlook required Additional Job Details (if applicable) ESSENTIAL JOB FUNCTIONS: Have full knowledge of all housekeeping tasks. Consistently accomplish departmental objectives. Orient, train, assign, schedule, coach, counsel, and discipline employees. Provide orientation training to new staff on department-specific competencies and duties, as well as re-training as necessary. Provide oversight of the cleaning contracts for all off-site locations. Promote housekeeping quality initiatives by conducting inspections, customer interviews, and proactively scheduling project work. Maintain a safe, secure, and healthy work environment by following and enforcing standards, policies, procedures, and regulations. Track cleaning supplies; ensure equipment is clean and in good working order. Act with ethics and integrity. Maintain clear and open communication with all departments throughout the facility. Identify best practices to generate new and innovative ideas to improve service and/or reduce costs. Maintain established hospital and departmental policies and procedures, objectives, confidentiality, quality improvement program, compliance, safety, infection control and environmental standards. Maintain professional growth and development through attendance at seminars, workshops, conferences or in-services, professional affiliations or journals to stay abreast of current trends in field of expertise. Meet annual competency and retraining requirements. Ensure staff meets annual competency and retraining requirements. Attend meetings as required. Regular and reliable job attendance is an essential job function. Perform other functions/duties as requested. Remote Type Onsite Work Location 30 Locust Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Evening (United States of America) Pay Range $62,608.00 - $91,156.00/Annual Grade 7 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: Cooley Dickinson Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
    $62.6k-91.2k yearly Auto-Apply 60d+ ago

Learn more about service manager jobs

How much does a service manager earn in West Hartford, CT?

The average service manager in West Hartford, CT earns between $55,000 and $140,000 annually. This compares to the national average service manager range of $47,000 to $116,000.

Average service manager salary in West Hartford, CT

$88,000

What are the biggest employers of Service Managers in West Hartford, CT?

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