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Tax - Business Tax Services - Private Tax - Senior Manager
Ernst & Young Oman 4.7
Service manager job in Stamford, CT
At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The opportunity Private Tax is a growing practice within EY, and you'll see that growth reflected in your career. The team has a dedicated focus towards serving privately held companies and their owners and their families. These clients span from family owned businesses to private equity owned companies. One thing they all have in common is they are high growth private companies. As many companies choose to no longer go public, this is an ever increasing and exciting group of companies from start-up companies all the way to multi-billion-dollar global private enterprises. With a diverse portfolio of interesting and challenging work, you'll make an impact on some of the most technically demanding tax planning and compliance projects around. You'll be part of a growing global team, acting as a key point of contact for a wide range of clients and colleagues. This is an opportunity for cross-border and cross-functional teaming. In return, you can expect plenty of support designed with your own personal skills and experience. EY is a dynamic place to develop not only your technical tax knowledge, but also your professional leadership and acumen. Your key responsibilities Depending on your unique skills and ambitions, you could be managing various responsibilities, from technical planning and advising of clients that include private entities (including C-Corp, S-Corp and Partnerships) as well as high-profile individuals. That will make you a trusted advisor and role model for your clients and for our people across multiple teams, making this a great place to develop a diverse network of collaborative colleagues. Whatever you find yourself doing, you'll personally coach and develop a highly trained team, all while handling activities with a focus on quality and commercial value. You'll also team with our partners and your teams to develop account strategies and identifying and deliver additional services to our clients. Skills and attributes for success Researching tax issues to develop effective tax planning strategies Open to leading teams on all types of tax work from entity to individual Translating complex data from a range of sources into client-ready insights and deliverables Building effective long-term relationships with our clients, understanding their unique needs to provide a tailored service Communicating complex tax issues to non-tax professionals and clients Maintaining your reputation in your field by constantly updating and sharing your technical and finest practice knowledge Supervising high-performing teams and sharing your experience and knowledge of leading-practices Identifying and reacting to risks and opportunities to improve our services and processes To qualify for the role you must have, A bachelor's degree in a related field, supported by significant tax, business or financial planning experience and a CPA certification or membership in The Bar Minimum of 8 years of work experience in professional services or professional tax organization A thorough understanding of estate and wealth planning; as well as experience with federal and state personal and trust income tax Experience with flow through entities (S-Corps, Partnerships, LLC's) Experience with C-Corps including income tax provisions and consolidated federal and state tax returns Excellent collaboration and negotiation skills, and the confidence to challenge senior colleagues and stakeholders from a diverse range of backgrounds A thorough understanding of automated tax processing systems and laws within your area of technical professionalism Experience managing budgets and projects Willingness to travel as needed, and working in a balanced hybrid environment Ideally, you'll also have A proven record in tax planning for owner and their families A proven record in a professional services environment Experience in coaching and mentoring junior colleagues Executive presence and business development skills Strong analytical skills and attention to detail The ability to adapt your work style to work with both internal and client team members What we look for We're interested in tax professionals with a genuine interest in providing outstanding services to some of the world's most influential people. Working with people from all backgrounds, from C-Suite executives to owners and their families, you'll use your experience and status as a trusted advisor to maintain and further our reputation for excellence. What we offer you At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more . We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $132,100 to $301,600. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $158,500 to $342,700. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. Are you ready to shape your future with confidence? Apply today. EY accepts applications for this position on an on-going basis. For those living in California, please click here for additional information. EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at ************************** . #J-18808-Ljbffr
$158.5k-342.7k yearly 4d ago

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Legal Operations Manager (USA)
Trexquant Investment 4.0
Service manager job in Stamford, CT
Trexquant is a growing systematic fund manager with a core team of highly accomplished technologists. We apply a wide variety of statistical and machine learning techniques to build investment portfolios and trade our client assets in global equity and futures markets. We are hiring a Contract Manager based in Stamford, CT to manage data and technology procurement contracts. This position will sit in the Company's Legal and Compliance team. We are seeking a Legal Operations Manager to join our growing legal and compliance functions. This role is ideal for someone who enjoys building scalable, tech-enabled legal processes and managing the operational backbone of a high-performing legal team. You will implement and maintain contract management systems, automate workflows, ensure compliance and recordkeeping, support regulatory filings, and manage the intake and tracking of legal requests. You will also handle less complex contract negotiations using established form agreements and playbooks. Responsibilities: Contract Management & Automation Administer and optimize Trexquant's contract lifecycle by using contract management tools (e.g., Ironclad, Conga). Manage legal document execution and storage processes. Track contract renewals and compliance obligations. Technology Enabled Process and Workflow Design Build and maintain Jira or other solution based workflows for legal request intake, approvals, and reporting. Proactively identify opportunities to automate and streamline legal and compliance processes. Develop workflow descriptions and provide training to improve operational efficiency across the firm. Contract Negotiation Support Review, negotiate, and redline agreements such as NDAs, vendor contracts, and amendments by using form templates and playbooks. Coordinate with internal business teams and external counterparties to finalize contracts. Compliance & Recordkeeping Maintain organized filing systems for regulatory and corporate compliance materials. Support reporting, audit and policy implementation efforts. Qualifications: Bachelor's degree required; JD preferred but not required. 3-10 years of experience in legal operations, contract management or paralegal roles within a technology, financial services or legal department environment. Strong understanding of contract lifecycle management and technology enabled workflow design. Proficiency with: Jira (for workflow management) Conga or Ironclad (for contract lifecycle management) DocuSign and Adobe Sign (for e‑signature processes) Google Workspace (Docs, Sheets, Drive, etc.) Basic HTML or similar skills (for form and template customization). Excellent organizational skills, attention to detail and ability to manage multiple priorities in a fast‑paced setting. A proactive mindset with a passion for improving processes through technology. Ability to come 4 days per week in office with greater flexibility over time. Benefits: Competitive salary plus bonus based on individual and company performance. Collaborative, casual and friendly work environment. PPO Health, dental and vision insurance premiums fully covered for you and your dependents. Pre‑tax commuter benefits. Weekly company meals. Trexquant is an Equal Opportunity Employer. #J-18808-Ljbffr
$83k-135k yearly est. 4d ago
Industrial Customer Service Supervisor
Xecutive Recruitment Inc.
Service manager job in Stamford, CT
This leadership role oversees a frontline customer support team responsible for managing inbound customer interactions, order processing, and service-related requests. The Customer Service Team Lead ensures consistent service quality, operational discipline, and team performance while partnering closely with internal departments to support revenue, fulfillment, and customer retention objectives. The position blends people leadership, operational oversight, and customer advocacy in a fast-moving, metrics-driven environment. Core Duties Lead daily workflow and activity management for a team of customer-facing representatives. Coach, develop, and hold team members accountable to service expectations, quality standards, and response-time goals. Oversee incoming communication channels, ensuring prompt and professional handling of customer inquiries and requests. Maintain accurate records of customer interactions, transactions, and follow-ups within internal systems. Coordinate with cross-functional partners to ensure smooth execution of orders, timely quotations, and issue resolution. Review performance data and service metrics to identify trends, gaps, and improvement opportunities. Address escalated customer concerns and support resolution efforts to maintain strong client relationships. Facilitate onboarding and ongoing training for new and existing team members. Identify and implement process enhancements that improve efficiency and customer experience. Ensure adherence to all workplace safety standards and operational policies. Support sales-related administrative activities, including order entry and quote support. Manage corrective actions related to customer feedback or service discrepancies. Perform additional responsibilities as assigned. Leadership & Professional Competencies Strong ability to lead, motivate, and influence teams toward measurable results. Customer-focused mindset with sound judgment in problem-solving and decision-making. Ability to balance independent decision-making with collaboration across departments. Effective communicator with a professional, confident presence in written and verbal interactions. Comfortable managing priorities in a high-volume, deadline-driven environment. Demonstrated capability to navigate challenging customer situations calmly and professionally. Technical curiosity and aptitude to understand product specifications, documentation, and usage. Proven experience managing people and driving accountability. Required Background Several years of experience in a customer-facing support or service role within a business-to-business setting. Prior experience in a supervisory, lead, or team management capacity. Hands-on experience working with customer management and enterprise systems. Track record of managing multiple priorities in fast-paced operational environments. Proficiency with common business software tools. Flexibility to support varying schedules and operational needs. Dependable transportation. Preferred Experience Exposure to operational, manufacturing, or distribution-based environments.
$38k-57k yearly est. 21h ago
Associate Manager, Clinical Operations
Multiple Myeloma Research Foundation-MMRF 3.6
Service manager job in Norwalk, CT
The Multiple Myeloma Research Foundation (MMRF) is the largest nonprofit organization in the world solely focused on accelerating a cure for each and every multiple myeloma patient. We drive the development and delivery of next-generation therapies, leverage data to identify optimal and more personalized treatment approaches and empower myeloma patients and the broader community with information and resources to extend their lives. Central to our mission is our commitment to advancing health equity so that all myeloma patients can benefit from the scientific and clinical advances we pursue. Since our inception, the MMRF has committed over $600 million for research, opened nearly 100 clinical trials, and helped bring 15+ FDA-approved therapies to market, which have tripled the life expectancy of myeloma patients. To learn more, visit **************** MMRF CORE VALUES: At the MMRF our core values define both who we are and how we work together as an organization. We believe in investing in our team and building a culture that will help us pursue our highest-level mission to accelerate a cure for each and every multiple myeloma patient. Our five core values are expressed below: Prioritize Patients - Patients are at the center of everything we do. Every decision we make is grounded in the needs and best interests of the patients we serve. Drive Innovation - We are committed to pursuing big, bold ideas. Taking risks, trying new approaches, and challenging the status quo are necessary to speed new discoveries. Deliver Solutions - Taking on complicated challenges is what sets us apart. To deliver results, we must be decisive, take action, and act with urgency on behalf of the myeloma community. Do It Together - We know that together, we are stronger. We work cross-functionally with the entire community to achieve our mission and are invested in the success of others. Build Trust - We build trust-based relationships. We advocate for each and every myeloma patient by committing to diversity, equity, and inclusion and treating others with respect. POSITION OVERVIEW: Reporting into the Senior Study Manager, the Associate Manager, Clinical Operations, is responsible for providing operational management support in the conduct of MMRF clinical trials and translational research studies. Essential Functions: Provides clinical operations support for the MMRC Horizon adaptive platform trials including communications with MMRC sites, CROs, trial vendors, pharma partners and other duties as assigned. Under the direction of the Senior Study Manager, manages the development of trial documents, review of study materials, and facilitation of document review Follows up with sites regarding clinical data issues, ensuring data is entered in a timely fashion Prepares, submits and maintains study documents to the IRB Provides support to management in the development of FDA communications and submissions Establishes, updates, tracks, and maintains study-specific trial management tools/systems, and status reports as required Facilitate with drug depot, ensure appropriate inventory is available throughout the trial, liaise between drug depot and CRO Provides support for safety report review, submission preparation and documentation, communicating with medical and other stakeholders to ensure timely review and follow up Work with vendors to ensure study systems are functioning per protocol and sponsor requirements Collects, aggregates, and reports on MMRC study data Develops PPT presentations and other documents as directed Communicates effectively with team members and management relaying protocol/study related issues and proposed solutions Assists with review of clinical study reports Follows internal electronic filing guidelines and maintains accurate study files Performs other duties as assigned by management Qualifications: Bachelor's Degree required Minimum of 5 years of oncology clinical trials coordination or management required. Working knowledge and comfort with MS Office suite (PPT, Word, Excel, Outlook, TEAMS) Excellent communication skills (verbal and written) Problem-solving and attention to detail for the ability to deliver on specific study activities Friendly, flexible, adaptable, and eager to learn new skills, collaborate, and work closely with team members and leadership Working knowledge of clinical trial regulations (FDA, OHRP) and ICH GCP guidelines. 10% domestic travel required EEO STATEMENT: The Multiple Myeloma Research Foundation (MMRF) is an equal opportunity employer and does not discriminate against any candidate based on race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, military and veteran status, sexual orientation, or any other factor protected by federal, state, or local law. The MMRF does not sponsor/facilitate any type of work authorization for this role. All applicants must currently have original valid unrestricted authorization to accept new employment in any role in the U.S. with any employer. There is also no future employer-provided sponsorship for this role to obtain or extend authorization to work in the U.S.
$89k-112k yearly est. 2d ago
Senior Manager of Operations - HVAC (Commercial)
RSM Facility Solutions
Service manager job in Paramus, NJ
This position is responsible for (1) leading and managing the HVAC team deliverables (2) oversight, quality assurance, compliance, and subject matter expertise for the assigned teams and their scope of duties (3) meeting or exceeding client expectations. This position requires extensive technical HVAC knowledge, attention to detail, and a result-oriented attitude with a great deal of flexibility. Job Responsibilities: • Oversee the HVAC team to meet operating standards. • Manage multiple client accounts. • Provide technical support to HVAC technicians when needed. • Review manufacturer proposals or purchase of HVAC materials. • Ensure work order completion. • Quote new services. • Assign vendors. • Ensure resolution to client issues. • Evaluate and reconcile invoices for accuracy. • After-hours/weekend availability for on-call help. • Other duties as required or assigned. Proficiencies: • Time / Project Management skills • Communication skills • Problem Resolution skills • Team Management • HVAC Technical understanding • Service excellence experience • MS Office • Trade knowledge required Work Environment/Physical & Visual Demands: • This position works a standard schedule Monday to Friday, typically within office hours, and overtime flexibility is necessary. • This position requires extensive phone contact. • Physical Demands: Speaking, Listening, Writing, Sitting, Keystroke, Crouching, Kneeling, Reaching, Standing, Walking, Pushing, Pulling, Finger movement, Squatting, Grasping, Repetitive Motion, and Sedentary/ Light work, Climbing, requiring lifting up to 20lbs or up to 50lbs with assistance. • Visual Demands: Visual acuity to perform activities such as viewing a computer terminal and reading. • Environment Conditions: This position is subject to sufficient noise with an indoor environmental condition; protected from weather conditions, but not necessarily from temperature changes. Requirements: Supervisory Requirements: This position has supervisory responsibility. Education/Experience: A degree with seven years of experience in HVAC estimates, or any equivalent combination of training and experience that provides the required knowledge, skills, and abilities, is qualifying. To perform this job successfully, an individual should have the ability to work a flexible schedule when needed, be proficient with MS Office, and have knowledge of a facility's operating system, and HVAC trade and materials.
$125k-178k yearly est. 21h ago
Associate Manager, Clinical Operations
Scientific Search
Service manager job in Norwalk, CT
Help accelerate cures. Change the future of oncology. My client-one of the most influential forces in cancer research-is expanding its clinical operations team. If you're driven by purpose and thrive in fast-moving, mission-anchored environments, this is your opportunity to contribute directly to life-extending therapies. Why You Should Apply Work on cutting-edge adaptive platform trials impacting real patient outcomes Hybrid flexibility + collaborative, mission-centric culture Competitive compensation + full benefits package Join an organization that has helped deliver 15+ FDA-approved therapies Make a measurable impact in oncology research every single day What You'll Be Doing Support operations for complex oncology trials, including site, vendor, and CRO communication Maintain IRB submissions, trial documentation, and study systems Track clinical data, drive timely data entry, and manage safety reporting workflows Coordinate with drug depots, ensure inventory continuity, and partner with cross-functional teams Build presentations, reports, and operational tools that keep trials running smoothly About You 5+ years oncology clinical trial coordination/management Strong communicator & problem-solver with impeccable attention to detail Skilled with MS Office, study systems, and GCP/ICH guidelines Collaborative, flexible, and motivated by purpose How To Apply Email ************************** with Job #19678 in the subject line.
$80k-110k yearly est. 4d ago
Import Manager CHB
American Shipping Company 4.3
Service manager job in Moonachie, NJ
Import Manager - Customs Brokerage Operations ⚠️ Requirement: Prior U.S. Customs Brokerage experience required; Licensed Customs Broker required. We are seeking a knowledgeable and detail-oriented Import Manager to support and oversee daily Customs Brokerage operations within our Moonachie, NJ Office. This role is hands-on and requires active participation in entry processing, compliance review, and team coordination. The ideal candidate has a strong background in customs brokerage and import regulations, with the ability to guide entry writers, ensure operational accuracy, and maintain a high standard of compliance and customer service. This position works closely with management to maintain best practices and support ongoing operational growth. Key Responsibilities Manage day-to-day Customs Brokerage activities to ensure timely, accurate, and compliant entry processing. Provide guidance to Entry Writers and support staff regarding U.S. Customs regulations, documentation, and procedural requirements. Assist in developing and maintaining standard operating procedures (SOPs) for import operations. Review entry documentation for accuracy and compliance prior to submission. Monitor and help resolve U.S. Customs rejections, RFIs, and compliance matters. Participate hands-on in preparing and filing Customs entries as workload requires. Support import compliance efforts and ensure adherence to regulatory standards and client requirements. Coordinate workflow, assign tasks, and maintain balanced team productivity. Communicate updates regarding regulatory changes involving U.S. Customs and Partner Government Agencies (PGA). Assist management with training, coaching, and developing team members. Collaborate with leadership on operational improvements and efficiency initiatives. Qualifications 5+ years of experience in Customs Brokerage Operations. Strong working knowledge of U.S. Customs regulations, import processes, and trade compliance. Previous experience supervising or mentoring entry writers is highly preferred. Active U.S. Customs Broker License required. Solid analytical, organizational, and problem-solving skills. Experience with process improvement or workflow enhancement is a plus. Excellent communication skills and the ability to work in a fast-paced environment. Bachelor's degree preferred but not required.
$63k-85k yearly est. 2d ago
Bilingual Plant Manager
Greven Executive Search
Service manager job in Paterson, NJ
We have been retained to identify a Bilingual Plant Manager for a rapidly growing bakery operation. The ideal candidate brings a servant leadership approach and a proven ability to develop people, processes, and systems to deliver high-quality products efficiently. This role combines hands-on operational leadership with the capability to enhance systems and drive improvements in safety, quality, productivity, and cost performance. We're seeking someone who can scale with growth and lead effectively in a fast-paced environment. Ideal candidates will have the following: Minimum of 5 years leading operations for a food manufacturing plant Bilingual in Spanish is a requirement Understanding of KPI's and how to implement Coaching and mentoring leadership style Hands-on team player who engages the people Bakery experience is a huge plus Food Manufacturing is a must Location: Paterson, NJ
$119k-165k yearly est. 3d ago
Director Dietary Services
St. Mary's General Hospital 3.6
Service manager job in Passaic, NJ
St. Mary's General Hospital , located in Passaic, NJ, is a community-based tertiary medical center focused on providing quality, compassionate care. It is an acute care hospital providing a broad range of services including cardiovascular services as well as a comprehensive program for cancer care. The hospital is also a center of excellence for maternal-child health and outpatient behavioral health services. It is the only hospital in Passaic and with over 550 physicians and 1,000 employees, and is one of the largest employers in the county. Every member of the St. Mary's General team is committed to providing respectful, personalized, high-quality care. St. Mary's General Hospital is a member of Prime Healthcare, which has been lauded as a "Top 15 Healthcare System" by Truven Health Analytics. For information, visit *************** Our Director of Dietary Services oversees the food safety and nutritional care aspects of the Food and Nutrition Services Department to ensure full compliance with federal, state and other regulatory agencies. Ensures the efficiency of food prepared in the department taking into consideration food safety, nutritional adequacy and appropriate patient nutritional care responsible for the development and enforcement of policies and procedures that direct clinical services, food preparation, distribution and service, purchasing, sanitation, safety practices, performance improvement, and staff education and development. Education and Work Experience Registered Dietitian (RD) required. Bachelor's Degree, preferably in Food & Nutrition or related field or relevant experience. Two (2) years experience in the fields of nutrition and food service management desirable. Food Safety Certification from an accredited organization and maintain current. St. Mary's General Hospita l offers competitive compensation and a comprehensive benefits package that provides employees the flexibility to tailor benefits according to their individual needs. Our Total Rewards package includes, but is not limited to, paid time off, a 401K retirement plan, medical, dental, and vision coverage, tuition reimbursement, and many more voluntary benefit options. Benefits may vary based on employment status, i.e. full-time, part-time, per diem or temporary. A reasonable compensation estimate for this role, which includes estimated wages, benefits, and other forms of compensation, is $76,090.00 to $103,584.00 on an annualized basis. The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire, in which a wide range of factors will be considered, including but not limited to, skillset, years of applicable experience, education, credentials and licensure. Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: ********************************************************************************************
$76.1k-103.6k yearly 2d ago
Senior Manager Supply Planning
The Heineken Company 4.7
Service manager job in White Plains, NY
About the Role: The Senior Manager, Supply Planning ensures brands are available for delivery in the right place at the right time. This role is the key liaison to the breweries ensuring the proper products are being planned based on the Sales Plan. This role has End-to-end accountability for inventory levels and NPI transitions in our demand points. Key Responsibilities: Create, maintain, and communicate the 12-18 month sales plan, which is based on input from the Depletions Forecast, historical sales data and statistical analysis of past performances. The Sales Plan drives the production, and replenishment plans from the breweries. Evaluate production plans and replenishment plans with partner breweries to ensure master schedule and materials planning effectively supports the forecast. Collaborate with HUSA Demand Planning managers to understand and plan for factors that may impact demand (i.e. distributor's inventory strategies, pricing, promotions, events) Create scenario planning exercises and lead contingency plans to mitigate disruptions or responses to promotional activities Design seasonal stock inventory strategies in collaboration with each part of the supply chain to ensure shelf availability Collaborate with the assigned breweries through the weekly operations meeting to gain alignment on the Supply Plan, review any supply chain constraints and plan new product transitions Conduct product segmentation to ensure shelf availability and correct replenishment strategies Lead root cause analysis and lead improvement teams with continuous improvement tools and mindset Support finance in developing latest estimates and 3-year plan for assigned portfolios Partner with the HUSA Customer Support Managers to review stock levels and determine weekly order strategy Lead monthly supply review meetings in the S&OP cycle to review performance KPI's, deployments and escalations with assigned breweries and local cross functional team Track forecast accuracy and report against targeted levels Create reports illustrating current forecasts and past forecast performance Continuously improving demand forecasting techniques and methods with competitive industry methods Basic Qualifications/Requirements: 5-7 years of relevant Supply Chain experience Bachelor's degree (Supply Chain Management Preferred) Proven experience partnering with international supply chain teams Demonstrated understanding of all aspects of End-to-End Supply Chain Management Forecasting and Statistical Modeling Manufacturing Warehousing Logistics/Distribution Compensation: 125,000K annually + Bonus + Full Benefits (Medical, Dental, Vision, 401K) HEINEKEN Behaviors Connect Shape Develop Deliver Heineken USA is an equal opportunity employer. We believe the diversity of our people makes us as strong and unique as our brands. We do not discriminate based on race, color, religion, age, or any other basis protected by law. This position is not available for visa sponsorship. This position is not eligible for relocation assistance.
$109k-163k yearly est. 21h ago
Assistant Store Manager
Staples, Inc. 4.4
Service manager job in Yonkers, NY
Assistant Managers drive sales, services and customer engagement in the store and ensure the store is ready for business. You and your team will establish customer relationships that build loyalty, provide total solutions to meet customer's needs and grow the business. You will guide your team in being positive, inclusive, and collaborative while helping your customers achieve their goals. Hiring immediately. Get great perks. Full-time hours, generous paid time off, career development program and weekly pay Bonus plan eligible Compensation is based on qualifications and experience 401(k) with company match Full medical, dental and vision insurance Associate discounts on in-store and online merchandise, services and warranty plans Discounts at hundreds of retailers, restaurants and more And many more benefits Provide strong leadership in community, customer service, sales, and team development. Ensure that the store culture embodies Staples values and its commitment to the community Develop a high-performing team focused on providing an exceptional store experience, consultative selling, driving conversions and providing total solutions to every customer Develop team to deliver results through coaching, training, and role playing Attain sales and services goals, profit margin and execution of store operations Establish business cadence for sales readiness Provide direction daily for merchandising opportunities within the store Assist with delegating operational tasks in partnership with the GM Shared responsibility for total store operations and cost control as well as acting as the Floor Leader Champion company initiatives, being adaptable and flexible to change and responsibilities Essential skills and experience: 2+ years managing a sales team in a retail or services industry Experience managing and coaching a team in a customer-centric, solutions-based environment Must be able to engage and speak to customers and understand their needs Strong communication, organization, planning and adaptive to changing business priorities Review results against business goals and strategies and deliver plans for growth and improvement Manage conflict in a reasonable, nonconfrontational and cooperative manner Ability to act with honesty and integrity regarding customer and business information Ability to work cooperatively in a high paced and sometimes stressful environment Ability to lift/move materials in the 10 - 50 pound range, climb ladders, stand and walk continuously Preferred skills and experience: Experience using financial metrics to track sales progress to drive profitable sales and margins Ability to network and engage with the community Staples does not sponsor applicants for work visas for this position. #MGT At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
$43k-50k yearly est. Auto-Apply 1d ago
Customer Operations Manager
The Hertz Corporation 4.3
Service manager job in White Plains, NY
The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. The Manager may lead a brand or a function and all brands, depending on the size of the location. The salary for this position is $60,000/yr What You'll Do: Responsible for daily customer operations and revenue generation for their assigned function Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes Resolves customer issues, ensuring a positive customer experience Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS) Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW) Actively engages in effective communication plans focused on building employee engagement in order to achieve business results Conducts performance evaluations that are timely and constructive, where applicable Participates in the recruiting process, as required Provides management with various updates and indicators as requested Remains current on all administrative duties according to company policy What We're Looking For: 1-3 years' experience in Customer Service or Operations. Car Rental, Hospitality or Tourism experience preferred. High School Diploma required, Bachelor's Degree preferred Moderate proficiency in Microsoft Office Suite Ability to collaborate with internal and external stakeholders Flexible and adaptable; ability to work effectively in ambiguous situations Excellent verbal and written communication skills Ability to address and resolve customer service challenges Results driven, ability to make decisions and help solve problems Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team Ability to drive process and organizational change Ability to influence Ability to motivate teams and keep a positive attitude in a fast-paced environment Ability to work under minimal supervision with a goal-oriented mindset Ability to see the big picture and leverage critical thinking and decision-making skills Excellent organization, time management, delegation, and prioritization skills. Courageous leadership and accountability What You'll Get: Up to 40% off the base rate of any standard Hertz Rental Paid Time Off Medical, Dental & Vision plan options Retirement programs, including 401(k) employer matching Paid Parental Leave & Adoption Assistance Employee Assistance Program for employees & family Educational Reimbursement & Discounts Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness Perks & Discounts -Theme Park Tickets, Gym Discounts & more
$60k yearly Auto-Apply 60d+ ago
Manager - Peer Recovery Services
Eva's Village 3.6
Service manager job in Paterson, NJ
Under the supervision of the Senior Director of Integrated Services and/or Clinical Administrator, the Manager of Peer Recovery Support Services provides guidance, supervision, and operational oversight to Eva's Village Recovery Community Center (RCC) and Opioid Overdose Recovery Program (OORP). The Manager of Peer Recovery Support Services also functions as the Patient Navigator / Trainer within the OORP program. Job Duties 1. Embodies Eva's Village's core values, voice, and tone to provide an exceptional and effective experience for our clients, funders, employees, and volunteers. 2. Oversee, supervise, and monitor the daily operations of the RCC and OORP program, services, and staff. 3. Collaborates with the Senior and Associate Peer Services Coordinators to develop and coordinate activities and services within the Recovery Community Center, ensuring alignment with related programs, departments, and staff to maximize efficiency and maintain compliance with relevant policies, procedures, and standards. 4. Shall attend any training and/or meetings in person or via conference call that are scheduled by DMHAS to support the delivery, sustainability, and effectiveness of OORP services. 5. Maintains effective intra-office and inter-office communication within departments. 6. Shall ensure cooperation and collaboration with the DMHAS statewide evaluator for the OORP, which may include focus group participation; key informant interviews; and individual data reporting (i.e., select social indicators; substance use, overdose and mental health history; patient outreach; services provided, and recovery and treatment follow-up). 7. In collaboration with the Sr. Director of Integrated Services shall engage in communication regularly with the DMHAS Project Director as well as the State Opioid Treatment Authority pertaining to any identified issues and/or barriers in linking individuals to treatment. 8. Shall engage in the data collection, which is to be reviewed with the Sr. Director of Integrated Services before its submission to the DMHAS Project Director monthly (by the 1st of each month) in a format to be provided by DMHAS. Data shall consist of a minimum of the following: · Number of reported opioid overdose reversals by Emergency Department. · Basic demographics on the individual reversed from an opioid overdose, including a minimum of the following: Age, Race, Hispanic origin, Gender · Number of visits per month by the Recovery Specialists, Number of successful referrals to treatment by Level of Care (LOC) · Number and types of referrals to recovery supports other than substance abuse treatment (i.e. mental health services, housing, employment, etc.) · Number of follow-up phone calls by Recovery Specialists per month 9. Shall submit a Narrative Contract Progress Report to the Senior Director of Integrated Services and/or Clinical Administrator for review before submission to the DMHAS Project Director within 5 working days of the end of each quarter. 10. Maintain client information and ensure up-to-date documentation in the OORP Teams Channel. 11. Providing an evidence-based comprehensive case management assessment that includes life domains such as housing, finances, transportation, legal services, vocational, employment, health care, and family strengths/needs. 12. Communicating with the DMHAS Interim Managing Entity (IME) for substance use disorder assessment authorization and subsequent treatment, as needed. 13. Assist participants in connecting with vital community resources, including but not limited to self-help groups, vocational training, educational opportunities, and social support systems that align with their interests and recovery. 14. Empower participants to advocate for their own needs, ensuring their voices are heard and their goals drive the direction of their recovery services. 15. Providing a warm hand-off to appropriate treatment and recovery services, to include referrals to DHS licensed programs that offer Medication Assisted Treatment (MAT). Developing an integrated Recovery Management Plan (RPM) that is consumer-centered and includes strategies for recovery. The plan shall identify priorities, desired outcomes and the strategies and resources to be used in obtaining outcomes based on the case management assessment 16. Developing linkages and linking individuals to resources that address specialized needs, such as services related to HIV/AIDS, mental health disorders, chronic and acute health problems, pregnant and parenting women, veterans and problems stemming from involvement with the criminal justice system. 17. Advocating on behalf of the patient. 18. Training Hospital Emergency Department staff (when applicable) on the Opioid Overdose Recovery Program. 19. Shall assist the Recovery Specialists when necessary. 20. As the Patient Navigator shall also engage in, but not limited to, the following: a. Will be on-call at all times for the OORP program after the scheduled employment shift. b. Document the integrated case plan in the individual's case file, as well as document how the warm hand-off was conducted. 21. Performs other relevant duties as assigned by the Director of Integrated Services and/or Clinical Administrator. Qualifications 1. Must possess a master's degree in health, psychology, counseling, social work, education or other behavioral health profession. 2. Must possess a Certified Peer Recovery Specialist Certification. 3. Experience working within evidence-based practices. 4. Ability to speak, read, and write English. 5. Must be able to work independently and complete assignments with minimal supervision. 6. Good interpersonal skills are required. 7. Must maintain a professional demeanor and perform duties effectively in stressful/emergencies. EXPERIENCE: 1. Must have a minimum of three (3) years of demonstrated experience working with high-need individuals with substance use and mental health disorders. Must possess the knowledge, skills, and experience necessary to competently perform case management activities. 2. Possess the ability to work with individuals affected by substance use disorder and mental health issues to support and strengthen their capacity to achieve and maintain recovery and engage in health practices. 3. Knowledge of all aspects of addiction treatment and how to access it, including the Stages of Change Theory, Motivational Interviewing, and behavioral problem-solving techniques. 4. Knowledge of the principles of recovery for either substance use or mental health disorders. 5. Knowledge of case management activities and applications particular to recovery management; indigenous and community competencies; community resources for social support and how to access each; resources for food, clothing, shelter and other distal needs and how to access; resources for medical care and how to access; resources for mental health care and how to access; mutual aid recovery groups, their functions, values a. and beliefs and how to access; faith-based organizations and how to access. 6. Knowledge of confidentiality rules and regulations related to substance use and mental health disorders, prevention, treatment and recovery supports. 7. Must be nonjudgmental of or adults who have a substance use or mental health disorder. 8. Must have ability to establish empathy with the individual. 9. Must have ability to work with diverse populations and cultural backgrounds. 10. Must be comfortable in working independently in community settings. 11. Must have willingness and open-mindedness to follow established procedures. 12. Must have acceptance of extremely flexible working hours
$59k-78k yearly est. Auto-Apply 60d+ ago
Lead Home Service Tech and Handyman with Home Improvement License
Trublue Home Service Ally
Service manager job in Glen Cove, NY
Benefits: 401(k) Competitive salary Health insurance Role: Lead Home Service Technician and Handyman with Home Improvement License We provide: Year-round stable, steady work Regular work hours Flexible scheduling Reimbursement for transportation related expenses such as gas, oil changes, etc. *varies by location. TruBlue t-shirts, polos, and other company gear for the team Strong office support TruBlue of North Central Nassau is a Home Ally Service company dedicated to providing premium handyman services with bonded and insured technicians, giving our customers peace of mind. Our mission is to help people maintain the safety and value of their homes by offering handyman services, home assessments, and regular maintenance. We are searching for a reliable lead home technician (handyman/handywoman) to provide general home services to our customers in our community AND lead a group of technicians who will report to you. We want to hear from you if you have 10 or more years of paid experience in general carpentry and handyman work. We are looking for a seasoned Team Leader with the following experience: Bathroom upgrades / remodel Drywall repair / patching/ caulking Flooring repair and installation General carpentry General home repairs and handyman work Kitchen repair / remodel Minor plumbing and electrical Painting interior and exterior What we value: FAMILY - Why else are we in this business? It is our most important asset, and we strive to make everyone feel like they are part of our family! INTEGRITY - Treating people with respect and looking for the same in return, everyone has a voice! TRUST - Achieved through reliability and credibility, cannot just talk it, ya gotta walk it too! QUALITY - Taking pride in one's work and providing the best value and customer experience possible, they will not always remember the work that was done, but they will remember you! The appropriate candidate for the Lead Technician/Handyman position will be proficient in miscellaneous around-the-house type repairs like carpentry, basic plumbing, drywall, painting, and basic electrical. Qualified candidates will need a driver's license, a reliable vehicle, and standard tools. Candidate must also be a legal citizen of the US and speak fluent English. Preferred License(s): Home Improvement License We are actively interviewing for this position - if you have the skills we're looking for, apply today, and our hiring manager will follow up! All locations are independently owned and operated. Service offerings, certifications, and licenses vary by location. T.B. Franchising Systems, Inc. is not affiliated, connected or associated with TruPros International, Inc. or any of its services. All inquiries specific to employment at this location should be made directly to the franchise location, and not to TruBlue Home Service Ally Corporate office."
$85k-136k yearly est. 60d+ ago
Customer Service Manager
Raymour & Flanigan Furniture 4.6
Service manager job in Norwalk, CT
At Raymour & Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its associates by recognizing each individual's potential and investing in their future success! Expectations: * Provide superior customer service in every situation. Go above and beyond advocating for every customer opportunity and request. * Successfully lead, build and develop a team for modeling service excellence * Maintain associate payroll, benefit and performance information * Hire, coach, mentor and develop associates * Partner with sales and operations team members to ensure that our vision of enhancing the customer shopping experience is realized. * Display initiative to succeed in an entrepreneurial culture. * Consistently demonstrate professional verbal and written communication, interpersonal and organizational skills. * Multi- task within a fast paced service environment. * Manage time to ensure completion of daily sales, delivery and inventory reports, cash deposits, and weekly payroll reconciliations. * Provide responsive communication of information to Director of Customer Care, associates and customers. * Proactively resolve escalated customer issues. * Able to identify opportunities and find solutions for continuous improvement * Problem-solve, organize and balance multiple priorities within a fast-paced environment. * Maintain composure when handling unexpected challenges and competing demands. * Perform additional functions that may be assigned at the discretion of management. Qualifications: * Minimum three years' management experience in a customer service or retail environment. * Proficient in PC-based applications. * Leadership skills required. * Bachelor's degree preferred. * Flexibility to work a retail schedule that includes nights, weekends, holidays, and special events. Raymour & Flanigan proudly supports a drug and smoke free work environment. Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future. Raymour & Flanigan is an Equal Employment Opportunity employer that does not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.
$33k-52k yearly est. 35d ago
Lead Home Service Technician Handyman
Trublue
Service manager job in Haworth, NJ
Benefits: Bonus based on performance Competitive salary Free uniforms Role: Lead Home Service Technician Handyman We provide: Year round stable, steady work Regular work hours Flexible scheduling TruBlue t-shirts, polos, and other company gear for the team Strong office support TruBlue Ally of NE Bergen County is a Home Ally Service company dedicated to providing premium handyman services with bonded and insured technicians, giving our customers peace of mind. Our mission is to help people maintain the safety and value of their homes by offering handyman services, home assessments, and regular maintenance. We are searching for a reliable lead home technician (handyman/handywoman) to provide general home services to our customers in our community AND lead a group of technicians who will report to you. We want to hear from you if you have 10 or more years of paid experience in general carpentry and handyman work. We are looking for a seasoned Team Leader with the following experience: Bathroom upgrades and remodel Drywall repair, patching, and caulking Flooring repair and installation General carpentry General home repairs and handyman work Kitchen repair and remodel Minor plumbing and electrical Painting interior and exterior What we value: FAMILY - Why else are we in this business? It is our most important asset, and we strive to make everyone feel like they are part of our family! INTEGRITY - Treating people with respect and looking for the same in return, everyone has a voice! TRUST - Achieved through reliability and credibility! QUALITY - Taking pride in one's work and providing the best value and customer experience possible, they will not always remember the work that was done, but they will remember you! The appropriate candidate for the Lead Technician/Handyman position will be proficient in miscellaneous around-the-house type repairs like carpentry, basic plumbing, drywall, painting, and basic electrical. Candidates do not need to be licensed tradesmen, but those candidates are welcome to apply. Qualified candidates will need a driver's license, a reliable vehicle, and standard tools. Candidate must also be a legal citizen of the US and speak fluent English. We are actively interviewing for this position - if you have the skills we're looking for, apply today, and our hiring manager will follow up! Compensation: $35.00 - $45.00 per hour TruBlue Home Service Ally ️ provides a unique and affordable approach to helping busy adults and seniors live a worry-free life by offering trustworthy handyman, home maintenance and senior modification services. Helping you maintain your home both inside and out, TruBlue's services include: handyman projects and to-do list chores, preventative home maintenance programs, seasonal work, and senior modification services, all handled by a professional and insured Tru-Pro ️ Technician. Thank you for considering a position with TruBlue. All locations are independently owned and operated. Service offerings, certifications, and licenses vary by location. T.B. Franchising Systems, Inc. is not affiliated, connected or associated with TruPros International, Inc. or any of its services. All inquiries specific to employment at this location should be made directly to the franchise location, and not to TruBlue Home Service Ally Corporate office.
$35-45 hourly Auto-Apply 60d+ ago
Member Services Supervisor
Larchmont Yacht Club 3.0
Service manager job in Larchmont, NY
Schedule: Full-time (flexible hours including mornings, evenings, weekends, and holidays) Compensation: $28.00-$31.00 per hour Benefits: Employee benefits, paid time off (PTO), and 401(k) participation About Larchmont Yacht Club Founded in 1880, Larchmont Yacht Club (LYC) is one of the most prestigious private yacht clubs in the United States. Nestled on a 11-acre waterfront campus just 16 miles from New York City, LYC offers a year-round social and recreational experience including sailing, tennis, paddle, swimming, and diving. The club hosts elite-level junior sailing programs, maintains a rich tradition of hospitality, and upholds an unwavering commitment to excellence. Position Overview The Member Services Lead serves as a key point of contact for members, their families, and guests, ensuring every interaction reflects the elegance, tradition, and service standards of Larchmont Yacht Club. In addition to overseeing front-desk operations, this position manages the club's retail shops, supporting both daily operations and the overall member experience. This role requires a hospitality mindset, leadership ability, and a genuine passion for creating exceptional member experiences. The ideal candidate is polished, personable, organized, and comfortable working in a fast-paced environment. Key Responsibilities Member & Guest Services Greet members and guests warmly, providing a personalized and professional experience. Manage guest check-ins, check-outs, and reservations with accuracy and care. Handle special requests, room assignments (where applicable), and coordinate with housekeeping for timely service. Provide concierge-level support, including restaurant recommendations, transportation arrangements, and event coordination. Address and resolve member concerns promptly and with discretion, ensuring satisfaction. Front Desk & Operations Supervise and schedule the front desk and support team to ensure consistent coverage and exceptional service. Manage same-day and future reservations, cancellations, and updates. Maintain current knowledge of club events and activities to assist members effectively. Operate the club's property management system (PMS) accurately and efficiently. Handle cash and credit transactions in compliance with club policy. Maintain a polished, organized, and welcoming front desk and lobby environment. Prepare and distribute daily event and function sheets to ensure all departments are informed. Promote a culture of professionalism, accountability, and hospitality within the member services team. Retail Management Oversee daily operations of the club's retail shops, ensuring an inviting and well-organized shopping experience for members and guests. Manage inventory by tracking merchandise levels, monitoring sales, and conducting regular stock counts. Place orders and coordinate with vendors to maintain appropriate inventory levels and product variety that reflects member preferences. Design and maintain merchandise displays that align with the club's brand and highlight seasonal or event-specific items. Supervise retail transactions and ensure accuracy in pricing, POS systems, and cash handling. Train and oversee retail staff or seasonal associates to uphold the club's service standards. Monitor sales performance, manage inventory control, and provide updates or recommendations to improve results. Ensure all retail spaces are clean, organized, and presented in a way that reinforces the club's commitment to quality and hospitality. Communication & Coordination Answer and direct phone calls professionally, providing accurate information. Coordinate with Housekeeping, Maintenance, Food & Beverage, and other departments to ensure smooth operations. Attend meetings and training sessions to stay informed of club policies, events, and best practices. Support administrative needs across departments, fostering teamwork and consistency in service. Qualifications Qualifications & Experience High school diploma or GED required; some college coursework preferred. At least one year of front desk, guest services, or hospitality experience in a luxury hotel, private club, or high-end setting preferred. Experience in retail management, including inventory control, ordering, and visual merchandising, preferred. Supervisory experience in scheduling and managing service or support teams strongly preferred. Proficiency with PMS, Microsoft Office, Google Suite, and POS systems. Strong multitasking skills and the ability to remain calm and professional under pressure. Excellent verbal and written communication skills. A polished, professional appearance and demeanor consistent with the club's culture. Ability to take initiative while working collaboratively within a team. Familiarity with basic accounting and cash handling preferred. Work Environment & Physical Requirements Must be able to stand, walk, and sit for extended periods. Occasional bending, lifting (up to 20 lbs), and reaching may be required. Comfortable working in a dynamic, high-touch hospitality setting. Schedule & Availability Flexibility required: shifts may include mornings, evenings, weekends, and holidays. Limited time off during peak seasons to maintain the club's exceptional service standards. Why Join Larchmont Yacht Club? Work at one of the most prestigious private yacht clubs in the country. Join a professional, close-knit, service-driven team. Enjoy a scenic waterfront workplace with engaged and appreciative members. Opportunities for career growth and professional development within the hospitality and private-club industry. Play a vital role in delivering exceptional service and creating memorable experiences for our members and their guests.
$28-31 hourly 9d ago
Director of OCD Services
Silver Hill Hospital 4.2
Service manager job in New Canaan, CT
The Director of OCD Services will provide clinical leadership, oversight, and direct care within Silver Hill Hospital's OCD Services Program across all levels of care. This position will be responsible for designing, planning, implementing and leading a new residential program for OCD. In addition, the Director will be responsible for recruiting and supervising clinical staff specializing in OCD treatment, ensuring high-quality delivery of Exposure and Response Prevention (ERP) and other evidence-based interventions, and advancing program initiatives related to OCD and related disorders. The Director of OCD Services will also provide individual and group treatment, psychological assessment, and consultation as part of an interdisciplinary team to ensure patient-centered, evidence-based care throughout the Hospital. This position will report to the Director of Psychology. Duties/Responsibilities: Designs, plans, implements and leads a new residential program for OCD. Provides accountability and oversight of OCD Services across all hospital levels of care. Recruits, supervises, and evaluates clinical staff specializing in OCD and related disorders. Supervises, coaches, and evaluates direct reports, fostering ongoing professional development and providing performance appraisals. Oversees delivery, training, and fidelity monitoring of ERP and other evidence-based interventions. Develops, implements, and monitors standardized clinical pathways, protocols, documentation practices, and quality standards specific to OCD treatment. Oversees measurement-based care strategies, data tracking, and outcomes reporting for the OCD program. Collaborates with program leadership on evaluation, planning, and enhancement of specialty OCD initiatives. Serves as an ambassador for the OCD program, including communicating program offerings to internal stakeholders, external referrers, and the business development team. Provides intensive, individual psychotherapy for adults. Facilitates group psychoeducation and group therapies, with consideration of the role of dyadic and group work in the context of a house-based treatment milieu and overarching therapeutic community context. Conducts psychological assessments for assigned Residential patients, primarily, and other patients at Silver Hill Hospital, as availability allows. Attends and participates in inter-disciplinary treatment team meeting, and other clinical rounds, to review clinical progress, testing results, determine further needs for assessment and specialized interventions, and assist team in developing case formulations. Attends administrative meetings and team huddles to ensure assessments of patients includes appropriate safety monitoring and follow-up of intervention questions, as well as appropriate care Monitors needs for clinical services and identifies opportunities for new services, including strengthening relationships with external referrers and coordinating care around referred patients. Works collaboratively with other departments and disciplines, to develop strategies and processes to ensure that high quality clinical care is consistently provided in accordance with quality standards of care, and that services are appropriately documented. Coordinates training of psychology interns and/or psychology fellows on documentation. Collaborates with Patient Experience Department on clinical initiatives identified through patient and family feedback. Effectively communicates changes in clinical care, safety status, or risk level with internal or external stakeholders. Fosters cohesive teams and create an inclusive team environment where all voices are welcomed. Provides care appropriate to the to the ages of the patients served. Ensures all policies and procedures for psychology services reflect best practices. Performs other duties and responsibilities as assigned. Required Skills/Abilities: Must have the ability to function optimally in a stressful environment, and the ability to remain calm in emotionally charged situations. Experience with electronic medical records. Basic computer skills (Microsoft Office applications) Ability to conceptualize patients from multiple perspectives. Education and Experience: PhD or PsyD in Counseling or Clinical Psychology. Licensed in the state of Connecticut. CPR BLS & CPI certification, after hire and before assignment to direct patient care. 7 to 10 years' experience providing high quality psychological interventions with complex patients. Postdoctoral supervision experience and/or postdoctoral training in psychological treatment and assessment. Silver Hill Hospital (“SHH”) is fully committed to equal employment and advancement opportunities for all present employees as well as for applicants in all phases of the employment process (recruitment, hiring, assignment, conditions of employment, compensation, benefits, training, promotion, transfer, discipline and termination). Therefore, except in any cases of bona fide occupational qualification or need, SHH will act without regard to race, color, religion, national origin, age, sex, marital status, status as a protected veteran, sexual orientation, gender identity or expression, pregnancy, past/present history of mental disorder, intellectual disability, physical or learning disability, genetic information or any other characteristics protected by applicable law, (unless it is shown by supervisory personnel that a disability prevents performance of the work involved or may result in undue hardship) in all aspects of the employment process and relationship. This policy is based on the understanding that an applicant is able to handle the job requirements. Employment decisions will be based on merit, qualifications and abilities.
$113k-152k yearly est. Auto-Apply 12d ago
Associate Study Manager
Multiple Myeloma Research Foundation-MMRF 3.6
Service manager job in Norwalk, CT
The Multiple Myeloma Research Foundation (MMRF) is the largest nonprofit in the world solely focused on accelerating a cure for each and every multiple myeloma patient. We drive the development and delivery of next-generation therapies, leverage data to identify optimal and more personalized treatment approaches, and empower myeloma patients and the broader community with information and resources to extend their lives. Central to our mission is our commitment to advancing health equity so that all myeloma patients can benefit from the scientific and clinical advances we pursue. Since our inception, the MMRF has committed over $600 million for research, opened nearly 100 clinical trials, and helped bring 15+ FDA-approved therapies to market, which have tripled the life expectancy of myeloma patients. To learn more, visit **************** MMRF CORE VALUES At the MMRF, our core values define both who we are and how we work together as an organization. We believe in investing in our team and building a culture that will help us pursue our highest-level mission to accelerate a cure for each and every multiple myeloma patient. Our five core values are expressed below: Prioritize Patients - Patients are at the center of everything we do. Every decision we make is grounded in the needs and best interests of the patients we serve. Drive Innovation - We are committed to pursuing big, bold ideas. Taking risks, trying new approaches, and challenging the status quo are necessary to speed new discoveries. Deliver Solutions - Taking on complicated challenges is what sets us apart. To deliver results, we must be decisive, take action, and act with urgency on behalf of the myeloma community. Do It Together - We know that together, we are stronger. We work cross-functionally with the entire community to achieve our mission and are invested in the success of others. Build Trust - We build trust-based relationships. We advocate for each and every myeloma patient by committing to diversity, equity, and inclusion and treating others with respect. POSITION OVERVIEW Reporting to the Associate Director, Clinical Operations, the Associate Study Manager is responsible for leading the operational planning and execution of translational clinical research studies, overseeing all aspects of a study from initiation through to completion, ensuring compliance with regulatory standards (FDA, GCP), and collaborating with cross-functional teams to deliver high-quality data on time and within budget. The Associate Study Manager will provide high level management and oversight of translational clinical research studies conducted through the Multiple Myeloma Research Consortium (MMRC), including the Translational Research Umbrella studies (TRU). The Associate Study Manager will be responsible for all aspects of study conduct, accountable for ensuring that timelines and milestones are met, and for will serve as the primary point of contact, under the direction of the Associate Director. Experience and knowledge of end-to-end management of clinical and translational research conduct, knowledge of academic and hospital study site operations, the pharmaceutical and biotech industry, and regulatory requirements is essential. ESSENTIAL FUNCTIONS Manage all aspects of the study, including responsibility for oversight of study execution, develop and manage comprehensive study timelines and metrics; management/oversight of external vendor deliverables reports and budgets. Study design and planning: Actively participate in protocol development, feasibility assessments, site selection, and budget planning for assigned studies. Write and review study protocols, informed consent forms, and amendments, as appropriate. Manage and report on study budget, working closely with finance and accounting. Manage/track study budget progress, expenses, vendor, pharma/biotech partner invoices, and study site payments. Prepare study reports and disseminate, present, and inform on all aspects of the study progress to MMRF leadership and cross functional teams. Prepare and present project reports as required. Plans, executes, and leads study-specific meetings as needed (e.g., Study Management Meetings, site calls etc.). Risk management: Proactively identify potential risks associated with the study and implement mitigation strategies. Develop and facilitate requests for proposals (RFP) for all study vendors, including and others, as appropriate, under the direction of the Associate Director, Clinical Operations. Conduct critical analysis of areas of risk; identify, manage or escalate risks as appropriate. Ensure that study issues and action items are addressed, closeout appropriately and in compliance with study management plans. Prepares and/or reviews and takes accountability for the accuracy of study-related documents. Accountable for study-specific legal agreements and other legal documentation as required for vendors, pharma partners, sites, etc. Ensures audit-ready condition of study records and documentation, both electronic and paper. Develops internal processes for improved efficiencies associated with study management Develops, reviews and is responsible for the maintenance of study-specific standard operating procedures (SOPs) Prepare and submit regulatory documents to central IRB. Manage all study IRB and other regulatory documents. QUALIFICATIONS Bachelor's Degree (BA, BS) in scientific or health care discipline required; master's degree preferred Minimum 5 years of clinical study operations experience in pharmaceutical, biotech, academic, or CRO settings, preferably within oncology. Demonstrated ability to manage complex protocols and deliver results in a matrixed environment. Strong experience in clinical project management including study start-up, conduct, and closeout. Experience in working with external research vendors is required Translational research experience preferred. Hands-on experience with Medidata Rave including eCRF management, database oversight, and query handling. Solid financial acumen, including study budgeting, invoice processing, and site payment management. Experience in drafting and reviewing study protocols, informed consent forms, etc. Experience preparing and submitting regulatory documents to IRBs. Excellent working knowledge GCP, FDA and ICH Guidelines. Ensures the assigned research studies are executed in compliance with FDA and ICH GCP guidelines/regulations and SOPs Comfortable multi-tasking in a fast-paced small company environment and able to adjust workload based upon changing priorities Excellent team player; willingness and ability to fill functional gaps in a small organization Strong interpersonal, written, and verbal communication skills; collaborative team player willing to support adjacent functions when needed. Ability to work efficiently within established workflows while contributing to a culture of respect, flexibility, and continuous improvement. Demonstrated ability to work effectively within diverse team environments, adjust to evolving project requirements, and incorporate feedback appropriately Computer literacy required (MS word, MS Excel, MS PowerPoint, and MS Project) Hematology Oncology therapeutic experience strongly preferred Demonstrated leadership capability and professional communication style. Strong organizational skills Ability to travel as necessary (approximately 10%) EEO STATEMENT The Multiple Myeloma Research Foundation (MMRF) is an equal opportunity employer and does not discriminate against any candidate based on race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, military and veteran status, sexual orientation, or any other factor protected by federal, state, or local law. The MMRF does not sponsor/facilitate any type of work authorization for this role. All applicants must currently have original valid unrestricted authorization to accept new employment in any role in the U.S. with any employer. There is also no future employer-provided sponsorship for this role to obtain or extend authorization to work in the U.S.
$84k-115k yearly est. 2d ago
Associate Study Manager
Scientific Search
Service manager job in Norwalk, CT
Drive breakthrough cancer research that changes lives. My client-one of the most impactful forces in oncology innovation-is expanding its clinical research operations. If you thrive in complex studies, love orchestrating cross-functional execution, and want your work to accelerate cures, this role puts you at the heart of scientific progress. Why You Should Apply Work on high-visibility translational studies within a nationally recognized consortium Hybrid flexibility + collaborative, mission-driven culture Competitive compensation + strong benefits Opportunity to own studies end-to-end in a fast-moving, high-impact organization Direct contribution to advancing therapies that have already transformed patient survival What You'll Be Doing Lead operational planning, execution, timelines, vendors, and budget oversight Drive protocol development, feasibility, site selection, and study documentation Manage IRB submissions, regulatory packages, and audit-ready study files Oversee CROs, vendors, pharma partners, study metrics, and site communications Present study progress to leadership and support risk mitigation strategies Maintain eCRFs and database quality (Medidata Rave experience required) About You 5+ years clinical study operations (oncology strongly preferred) Skilled in protocol development, site/vendor oversight, and GCP/ICH compliance Strong communicator and study-management problem solver Thrives in a fast-paced, collaborative, mission-centric environment How To Apply Email ************************ with Job #19679 in the subject line.
$65k-112k yearly est. 4d ago

Learn more about service manager jobs

How much does a service manager earn in White Plains, NY?

The average service manager in White Plains, NY earns between $61,000 and $155,000 annually. This compares to the national average service manager range of $47,000 to $116,000.

Average service manager salary in White Plains, NY

$97,000

$61,00010%

$97,000Median

$155,00090%

What are the biggest employers of Service Managers in White Plains, NY?

The biggest employers of Service Managers in White Plains, NY are:

Johnson Controls
Atlantic Companies Holding Corporation
Johnson Controls Holding Company, Inc
Westchester County
Regeneron
Atlantic Aviation FBO Inc.
RKW Residential
Rolling Suds Ny and Ct

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Service manager jobs in White Plains, NY - 2,041 jobs

Tax - Business Tax Services - Private Tax - Senior Manager

Legal Operations Manager (USA)

Industrial Customer Service Supervisor

Associate Manager, Clinical Operations

Senior Manager of Operations - HVAC (Commercial)

Associate Manager, Clinical Operations

Import Manager CHB

Bilingual Plant Manager

Director Dietary Services

Senior Manager Supply Planning

Assistant Store Manager

Customer Operations Manager

Manager - Peer Recovery Services

Lead Home Service Tech and Handyman with Home Improvement License

Customer Service Manager

Lead Home Service Technician Handyman

Member Services Supervisor

Director of OCD Services

Associate Study Manager

Associate Study Manager

Learn more about service manager jobs

How much does a service manager earn in White Plains, NY?

What are the biggest employers of Service Managers in White Plains, NY?