Assistant Store Manager (Bilingual)
Service manager job in Wichita, KS
Your Opportunity:
Assistant Store Manager TitleMax Wichita, KS
As an Assistant Store Manager (ASM), you'll support our customers through real financial needs while gaining hands-on experience running a store. You'll develop your leadership skills in real-time by driving account management, customer outreach, and risk management. It's performance-driven, people-first, and packed with growth potential. If you're ready to build your confidence, learn the business, and move up quickly with a Company that invests in your future, you just found your next step.
What We Offer:
Compensation
The hourly wage for the position is $18.25 per hour. The hourly rate is just one of many elements that make up our Total Compensation package.
Benefits & Perks*
Paid on-the-job training and a comprehensive new hire program.
Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development.
Cross brand training that enables you to move into opportunities at any one of our eleven brands across the country.
Enrollment in a key holder program designed to establish and enhance leadership potential for promotion.
Performance-based career advancement.
Educational reimbursement program.
Multiple coverage choices for medical insurance, all include telemedicine and medical spending account options (HSA/FSA).
Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program.
Company-Sponsored Life and AD&D Insurance.
Basic and Enhanced Voluntary benefits so you may choose the right coverage at the right price for you and your family. Plans include dental, vision, short-term and long-term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance.
Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program.
Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace.
Paid time off that grows with you, starting with 12 days in your first year.
*Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.
What We're Looking For - Qualifications and Skills:
A high school diploma or equivalent.
Minimum one year's experience in customer service, sales, or retail.
At least 3 months of supervisory, key holder, or relevant leadership experience
Excellent verbal and written communication skills.
Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
Must be at least 18 years of age (19 in Alabama).
Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).
Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law.
The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard.
Nice to Haves - Preferred Qualifications and Skills
Management experience in retail, convenience store, grocery, finance, service, or related industries.
Experience in check cashing, document verification, money order processing.
Bilingual (English/Spanish) is a plus and may be required for certain locations.
What You'll Do - Essential Duties and Responsibilities:
Maximize customer success by offering financial services that fit their needs.
Assess risk of financial transactions, evaluate, and accurately process loan/pawn applications, check cashing transactions and ancillary products.
Complete daily call campaigns to market services, build new business, and nurture customer relationships to further brand recognition and loyalty.
Oversee account management and recovery processes, including collection calls, while maintaining a focus on customer service to prevent loss and charge off accounts.
Maintain customer information in the point of sale (POS) system with accuracy and integrity.
Provide support, coaching, and development to Customer Service Representatives, when applicable, to ensure adherence to quality standards and safety procedures.
Perform duties outside of the office, when applicable, including on site vehicle appraisals, store errands, and external marketing.
Work to meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events.
Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer.
Help ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations. Help conduct store audits, create reports, and compile financial data to further ensure compliance.
Monitor and maintain internal and external store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services.
Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
Conduct additional tasks as directed by leadership.
Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time work schedule for this position includes, at a minimum, 40 hours per week.**
**Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand and at the sole discretion of the Company. Speak with your recruiter about the most up-to-date requirements.
Workplace Awards & Recognition:
We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years and have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2023, 2024, and 2025. Additionally, we have been named one of America's Greatest Workplace in Financial Services 2025 by Newsweek.
Our Purpose:
The Community Choice Financial Family of Brands ("CCF" or the “Company”), is one of the largest consumer specialty finance organizations in the U.S. We provide our customers, Team Members, and communities the Power of Choice with over 10 brands represented in more than 1,500 brick-and-mortar stores serving 24 states and online product offerings in 20 states. Community Choice Financial Family of Brands is steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most.
Think you'd thrive here? Learn more at *************************************************
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.
Important: The Community Choice Financial Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the *****************. In-store positions are in person only.
The Community Choice Financial Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.
Auto-ApplyWLA General Manager (Store 56 Wichita, KS)
Service manager job in Wichita, KS
About Ace Retail Group
Ace Retail Group (ARG), is a division of Ace Hardware Corporation that owns and operates several Ace brands, including Westlake Ace, Great Lakes Ace, Buikemas Ace, Outer Banks Ace, Dennis Company, and Breed & Company.ARG is one of the largest hardware retailers in the United States and has two headquarters located in Lenexa, KS and Farmington Hills, MI.ARGs origins date back over a century and operates over 250 neighborhood stores located throughout the United States.Great people make ARG stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of: Winning, Excellence, Love, Integrity, Gratitude, Humility and Teamwork.
General Summary
The General Manager is responsible for ensuring superior customer service in their store. They must develop associates at all levels, drive sales and profitability, and maintain effective expense and payroll budget management. They will also ensure compliance with effective inventory management and merchandising practices and all Ace Retail Group policies and procedures.
Essential Duties and Responsibilities
Customer Service
Provide positive representation of Ace Retail Group.
Proactively assist customers in solving problems.
Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
Provide a friendly, outgoing demeanor; work well with customers as well as associates.
Ensure all calls and pages are answered promptly, courteously and effectively.
Handle customer complaints. Work to resolve problems with the customer and have Ace Retail Group's best interest taken into consideration.
Possess excellent product knowledge and knowledge of store layout and location of products.
Store Operations
Ensure a positive, professional and safe work environment for all associates.
Supervise the general operations of the entire store.
Responsible for ordering and maintaining desirable product inventory levels to ensure store profitability in compliance with corporate objectives.
Ensure compliance with all practices, policies and procedures necessary to manage inventory shrink. Monitor shrink numbers and take corrective actions.
Manage and direct preventative maintenance and repairs in order to maximize and protect all physical assets (i.e. building, fixtures and equipment).
Ensure receiving, checking in, stocking of merchandise for the store is being done completely.
Responsible for maintenance of back stock levels.
Oversee and assist with the daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas.
Provide assistance in the overall general maintenance of the store.
Ensure forklift operations and receiving is completed in a safe and efficient way.
Ensure weekly price changes are being completed.
Ensure monthly cycle counts and negative on hand reports are being completed.
Ensure signage is current in the entire store.
Provide a clean and orderly sales floor, including end caps and ad goods merchandised.
Ensure special orders and rain-checks are being completed properly.
Ensure ad signage and products are ready for the customers.
Perform all other duties as assigned.
Store Support Operations
Responsible for the P & L and other corresponding reports.
Assist District Manager with the budget process for sales and expenses.
Manage payroll and other controllable expenses.
Responsible for the implementation of Store Support programs.
Attend trade shows and seminars with company guidance.
Responsible for successful Loss Prevention, Safety and Internal Audits.
Assist with special projects within the district as set forth by the District Manager.
Hiring and Training of Associates
Conduct weekly management staff meetings.
Ensure effective training and development of all associates.
Recruit prospective associates for possible management positions throughout Ace Retail Group.
Manage and support the hiring, scheduling, reviewing, rewarding and coaching of all store associates including management.
Actively recruit and promote the advancement of Ace Retail Group associates.
Leadership
Become an integral part of the community in which you live and work through civic organizations and being community minded.
Challenge all associates to think of ways to better merchandise product, control expenses and increase sales.
Lead by example; be approachable by all associates and customers.
Other Essential Requirements
Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others:
WINNING In business, money is the score. To win, we must perform, compete, and have fun.
EXCELLENCE Striving to be our best through continuous improvement and inspiration.
LOVE Love the people, love the work and love the results.
INTEGRITY Honesty, reliability, high character and ethical behavior.
GRATITUDE Appreciating being in the business of serving others.
HUMILITY A modest and respectful approach to leadership and work.
TEAMWORK Collaboration over control or credit; together we are Ace.
Minimum Skills, Requirements and Qualifications
High School or GED equivalent.
Must have previous retail management experience. Hardware experience preferred.
Standing, walking, lifting (up to 25lbs) and climbing.
Compensation Details
Starting at $60,000/yr
For a full list of benefits and open positions, please visit us at: ************************************************************
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Equal Opportunity Employer
Ace Retail Group is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military discharge, or any other action covered by federal or state laws.
Required
Preferred
Job Industries
Retail
Supervisor Airframe Field Services (Wichita KS - ICT)
Service manager job in Wichita, KS
Department: Technical Operations Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
:
Job Summary
As a Supervisor of Airframe Field Services within our Technical Operations Department, you'll serve as Southwest Airlines' trusted representative at the forefront of aircraft production and delivery. Partnering directly with Boeing and Spirit Aerosystems, you'll ensure every aircraft meets the highest standards of safety, quality, and compliance before joining our fleet. Beyond production oversight, you'll provide technical guidance for outsourced airframe maintenance, approve critical repairs, and manage schedules to keep operations running smoothly. Your Leadership ensures that every aircraft we operate is built and maintained to perfection, strengthening the reliability of our fleet and supporting the exceptional travel experience our Customers expect.
Additional details:
* The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face. Due to the nature of this role, you would be required to work from our Wichita, Kansas facility during business hours.
* U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
We're committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.
Responsibilities
* Oversees and supervises Southwest Airlines CAMP (Continuous Airworthiness Maintenance Program) at the AEMP (Airframe Essential Maintenance Provider)
* Assist the Manager, Airframe Field Services with oversight of Southwest Airlines CFR 121 program at one of our AEMP locations
* Provide oversight of the AEMP CFR 145 processes and controls
* Support daily maintenance operations at the AEMP location to include labor, material and engineering technical assistance
* Reviews assigned work packages with the AEMP Project Manager, Supervisor and Lead Mechanics and makes the necessary requests for changes recommended
* Provides daily surveillance of assigned AEMP personnel by use of DAS and IPA inputs
* Monitors the progress of each assigned aircraft and takes the necessary action to meet or exceed the RTS dates
* Coordinates aircraft maintenance requirements with all pertinent SWA company departments, specifically thru Mx Control, SWA Planning, SWA Engineering, and/or SWA Materials to advise the current status of each aircraft
* Monitors and supervises productivity and labor requirements on T&M categorized items ensuring adequate labor coverage for all shifts
* Reviews all work packages for completeness prior to aircraft returning to service
* Ensures all deferred maintenance items have the required materials and labor hours recorded
* Reviews and supervisors AEMP documentation to ensure all items are properly annotated and RII items are not delinquent
* Track all work being accomplished on assigned aircraft via data collection software. For Example: SBX, QuickBase, etc
* As a member of management, acts as point of contact for Southwest Airlines at the AEMP location
* May perform other job duties as directed by Employee's Leaders
Knowledge, Skills and Abilities
* Working knowledge of Boeing repair schemes and technical manuals
* Ability to read and understand technical documents, instruments, and test equipment
* Ability to maintain a high level of confidence and trust with all levels of leadership
* Ability to demonstrate and maintain a high regard for confidential and sensitive information
* Ability to think like an owner; demonstrates a high level of responsibility
* Ability to apply logical approaches to solving complex problems and identifying solutions
* Ability to self-start and work autonomously, with limited and disparate information
* Ability to communicate in a flexible and effective manner (written, oral, interpersonal)
* Proficient in Microsoft Office tools (Excel, PowerPoint, Word, Teams, etc.), Quickbase, and
* Skilled in team-building and consensus-building
* Ability to build strong interpersonal relationships and lead through influence
* Ability to obtain and maintain CAT III Authorization, ETOPS Authorization and Airworthiness Release Authorization
* Ability to hear and detect problem areas during inspections
* Ability to lead others without direct positional authority
Education
* Required: High School Diploma or GED
Experience
* Fully functioning broad knowledge in:
* Aircraft Maintenance
Licensing/Certification
* Required: A&P License
* Must be able to attain a United States passport
* Must be able to obtain a SIDA (Secured Identification Display Area) badge and meet all local airport requirements
Physical Abilities
* Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
* Ability to communicate and interact with others in the English language to meet the demands of the job
* Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Other Qualifications
* Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
* Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
* Must be at least 18 years of age
* Must be able to comply with Company attendance standards as described in established guidelines
* Must be able to work a flexible schedule including some overnights, weekends and holidays as demanded by operational needs
* Must be able to travel as needed, international travel may be required
Pay & Benefits:
Competitive market salary from $134,750 per year to $149,700 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.
Benefits you'll love:
* Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
* Southwest will help fund your Retirement Savings Plan, which includes a dollar for-dollar 401(k) Company match contribution of up to 9.3% of your eligible earnings
* Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan-when Southwest profits, you profit*
* Competitive health insurance for you and your eligible dependents
* Southwest offers health plan coverage options that start from the very first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment.
* Explore more benefits you'll love: *****************************************
* Pay amount doesn't guarantee employment for any particular period.
401(k) Company match contributions are subject to the plan's vesting schedule. Match contributions may vary based on the position.
* Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company.
Southwest Airlines is an Equal Opportunity Employer.
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Job Posting End Date
01/09/2026
Call Center Customer Service Manager
Service manager job in Wichita, KS
LOCATION Wichita, KS JOB TYPE Full-Time PAY TYPES Salary + Bonus BENEFITS & PERKS MANAGEMENT: Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Company Cell Phone, Company Laptop, Advancement APPLICATION DETAILS No Resume Required, On-site Interview POSITION OVERVIEW
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
We are seeking a highly skilled and motivated Call Center Customer Service Manager to lead a team of supervisors and drive performance across our customer service and sales operations. This role is ideal for a dynamic leader who can inspire teams, deliver measurable results, and ensure exceptional service for our clients.
The ideal candidate is experienced, organized, people-oriented, and has a strong work ethic. A background in call center operations management is required, with additional experience in customer service, technical support, or back-office operations preferred.
This is a full-time, on-site position at one of our physical contact center locations. We offer competitive compensation, performance-based bonuses, comprehensive medical, dental, and vision benefits, paid vacation and holidays, and exciting incentive programs.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
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POSITION RESPONSIBILITIES
WHAT DOES SOMEONE IN THIS ROLE DO?
Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the internal processes and results program-wide. Operations managers conduct regular business meetings with supervisor to complete performance reviews and coaching to ensure maximum quality and production of direct reports. Operations Managers work closely with the site director and client account managers to ensure adherence to corporate policies and procedures and the health of the account.
Key Responsibilities:
Lead and manage 5-10 call center supervisors overseeing inbound and outbound teams
Coach and develop supervisors on customer service best practices and performance management
Monitor and improve call center metrics, productivity, and service quality
Foster a culture of accountability, continuous improvement, and excellence
Oversee workforce management and set clear performance goals
Develop strategies to enhance customer satisfaction across all service interactions
Motivate teams to maximize sales opportunities and meet revenue targets
Ensure accurate and timely payroll review and submission
Track and analyze individual and team performance, addressing both strengths and areas for improvement
Communicate process updates and key messages effectively to supervisors
Collaborate with departments such as Quality Assurance, Training, IT, and Recruiting
Design and audit quality assurance strategies to ensure top-tier service delivery
Manage hiring, coaching, and termination processes for call center staff
Serve as a subject matter expert on client-specific operations
Manage remote employees as needed
Perform other duties as assigned
CANDIDATE QUALIFICATIONS
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
It's about building relationships and turning the knowledge; you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.
Must be 18 years or older
High school diploma or equivalent
2+ years of experience in call center operations management
Strong data entry and computer skills
Fluent in English (spoken and written)
Wired high-speed internet connection (20Mbps+ download speed)
Excellent organizational, written, and verbal communication skills
Typing speed of 20+ words per minute
Availability to work scheduled shifts, including during training
Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook)
Ability to learn and navigate complex computer systems
Reliable attendance and punctuality
Strong conflict resolution, problem-solving, and negotiation skills
Customer-focused mindset: empathetic, responsive, and patient
Ability to multitask, self-manage, and stay focused in a fast-paced environment
Strong interpersonal skills and team orientation
CONDITIONS OF EMPLOYMENT
All MCI Locations
Must be authorized to work in the country where the job is based.
Subject to the program and location of the position
Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
COMPENSATION DETAILS
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
What You Can Expect from MCI:
We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:
Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.
Compensation & Benefits that Fit Your Life
MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.
If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!
PHYSICAL REQUIREMENTS
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
REASONABLE ACCOMMODATION
Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.
DIVERSITY AND EQUALITY
At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.
MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.
MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.
ABOUT MCI (PARENT COMPANY)
MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.
Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
DISCLAIMER
The purpose of the above is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this .
The employer has the right to revise this at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.
Auto-ApplyCustomer Service Manager
Service manager job in Wichita, KS
Customer Service Manager(Job Number: 336295) Textron Aviation has been inspiring the journey of flight for nine decades through the iconic and beloved Cessna and Beechcraft brands. We are passionate advocates of aviation, empowering people with the freedom of flight.
As you join our legacy as a global leader in private aviation, you'll have opportunities to try new fields, expand your skills and knowledge, stretch your abilities, and build your career.
We provide a competitive and extensive total rewards package that includes pay and innovative benefits to support you and your family members - now and in the future, beginning day one.
Your success is our success.
Description JOB SUMMARY:The Customer Service Manager (CSM) serves as main point of contact with the Customer, as well as a main point of contact for less tenured Custromer Service Managers (CSMs).
Works with the Service Center Team to maintain and develop a positive relationship with current and future Customers.
Responds to Customer inquiries and is responsible for assuring Customer satisfaction by coordinating with the Technical Service Managers (TECHNICAL SERVICE MANAGER).
JOB RESPONSIBILITIES:Coordinate and communicate all aircraft issues with the customer.
Meets customer upon arrival, reviews work scope with Customer and add squawks as required during arrival debrief.
Familiar with warranty programs.
Discuss applicable service bulletins, quotes, and flat rates as required by the Customer.
Adjust schedule as needed Discuss credit terms and collect prepay or deposits, if applicable.
Define communications and discrepancy approval process with the Customer throughout visit.
Confirm Customer's schedule and verifies Customer information in database.
Provide schedule estimate update to the Customer.
Communicates initial service order and work scope to Lead and Technical Service Manager after Customer debrief.
Obtain Customer approval for any additional work to be performed on the aircraft and communicates changes to Technical Service ManagerReports exceptions in work progress affecting schedule commitments and cost of maintenance to the Technical Service ManagerActively seeks upselling opportunities in the areas of maintenance, parts, warranty and other associated programs that provide value to the customer.
Markets Service Center capabilities to new and existing customers.
Fosters a positive relationship between the customer and the Textron Aviation service network In conjunction with Finance, reviews program coverage and pricing.
Build, review and approve or change preliminary invoice Responsible for communicating safety expectations of the Service Center.
Conduct departure debrief with customer: Review terms, discuss completed work, and address any deferred discrepancies.
Provide an invoice and collect payment, as applicable.
Post-delivery follow-up with Customer:Assures that open issues involving parts, return maintenance, or billing issues are resolved.
Addresses Maintenance Visit Performance Evaluation issues with the Service Team LeaderProvide guidance and mentorship to peers as needed, including but not limited to:Ensuring CSMs who trasition to the service center receive adequate training on the systems that interface with the customer Oversee customer disputes and ensure that we are addressing in a reasonable timeframe.
Ensure all CSMs are aware of changes in the iMRO System, process changes, or new initiatives being championed by leadership.
Provide General Manager with financial updates to include Generation and accuracy of the Bill StatAnalysis and feedback on previous workorders for financal impact.
Qualifications EDUCATION/ EXPERIENCE:One or more of the below education and experience combinations is required:4 years of relative aircraft maintenance experience.
A&P license or 2 year technical degree.
6 years of relative aircraft maintenance experience2 years of relative aircraft maintenance experience.
Bachelor's degree in Aviation or related field Preferred:Prior Textron Aviation or related industry Customer Service, Aircraft Maintenance or Service Center experienceA&P / Repairman / EASA License QUALIFICATIONS:Interpersonal savvy, ability to build and maintain strong customer relationships Ability to anticipate and address customer needs Excellent written and verbal communication Possesses good organization and time management skills Attention to detail, goal oriented Ability to prioritize and manage time sensitive responsibilities Highly motivated Ability to work in team environment Maintenance experience preferred Conflict resolution The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job.
They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Kansas Tax CreditJoin Textron Aviation's Kansas team and you may be eligible for a $5,000 state of Kansas Aviation tax credit for up to five years.
Visit ************
aircapitaloftheworld.
com/taxcredits for more information on the tax credit.
EEO StatementTextron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of race, color, religion, age, national origin, military status, veteran status, disability, sex (including pregnancy and sexual orientation), genetic information or any other characteristic protected by law.
Recruiting Company: Textron AviationPrimary Location: US-Kansas-WichitaSchedule: Full-time Job Level: Manager without Direct ReportsShift: First ShiftWorksite: OnsiteJob Posting: 11/19/2025, 8:28:37 PM
Auto-ApplyPractice Performance Manager (Wichita, KS)
Service manager job in Wichita, KS
The Practice Performance Manager (PPM) is responsible for all value-based care initiatives, interventions to support the implementation and transition to Value Based Care processes. The PPM is responsible for providing on-site and remote assistance and /or education to clinicians, care teams and their associated practices to drive improvement in clinical quality, risk adjustment and operational efficiency. The PPM is responsible for partnering with practices to ensure VBC goals are met.
This position coaches practice staff to improve patient outcomes by developing skills in process improvement, value-based and team‐based care, encouraging patient engagement, and analyzing quality data and measurements. The PPM is committed to leveraging data and analytics for quality improvement, research, and practice transformation. The PPM will provide guidance and expertise in the development, implementation, and optimization of training materials used to facilitate practice transformation. The PPM will work as part of an interdisciplinary team to create and deliver products and services including user education and training materials, project plans, tool kits, and evaluation materials.
Key Responsibilities
Establish a planned care model with practices in integrating administrative, financial, and clinical systems for better performance and improved outcomes.
Develop and implement workflow design and redesign, including electronic health record (EHR) optimization, clinical documentation, billing practices, assessments, financial analyses, and financial performance improvement and reporting.
Works with practice sites on clinical documentation improvement activities, to include chart review, feedback and education.
Utilize available tools to assist clinicians with capturing and analyzing population‐based data to support practices with data‐driven decision making and direct improvement efforts to support practice leadership develop the skills to interpret and act on quality metric data with performance management tactics.
Build trusting relationships to help drive continuous change with physicians/physician staff to find ways to encourage member clinical participation in wellness and education by providing resources and educational opportunities to provider and staff.
Engage directly with patients as needed to schedule annual wellness visits, facilitate referrals, and help with patient navigation.
Develop and implement changes to root causes of financial and quality under performance and communicate strategies to providers and provider groups.
Understand the role of analytics and the importance of clear, defined, and accurate data for improving healthcare outcomes.
Execute responsibilities in a manner that promotes collegial, collaborative, and effective communication to successfully reach mutually agreed upon goals with practice sites and colleagues.
Provide support for other interdisciplinary teams (e.g. s clinical implementation, analysis, research, support services, training, medical record retrieval projects).
Qualifications
Bachelors Degree in related field or five years related experience
A license in one of the following is preferred:
Certified Risk Adjustment Coder (CRC)
Certified Professional Coder (CPC)
Certified Professional in Healthcare Quality (CPHQ)
Licensed Vocational Nurse (LVN)
Minimum three years of experience with a focus on EMR operations, use, design, and implementation
Minimum three years of medical practice management, clinical program development, clinical transformation, healthcare quality analytics and/or quality improvement
Supervisor, Customer Services
Service manager job in Wichita, KS
Who we are:
Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.
We offer:
Amazing employee flight privileges within the American Airlines global network
Training and development programs to take your career to the next level
Comprehensive health and life benefits (subject to location)
Responsibilities
How will you make an impact?
Responsibilities
Coordinate the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability.
Ensure adequate operational coverage; responsible for scheduling and manpower utilization
Maintain a safe, dependable and consistent operation
Conduct Agent observations
Schedule and administer local training including new hire training
Investigates and resolves operational issues as well as customer service issues
Will be provided company uniforms and must adhere to uniform policy
Participates on operational conference calls, station audits and prepares various reports
Maintains records such as time and attendance, personnel files and performance
Supervisors perform Station Agent work, as required. Station Agents have combined duties within ramp service and customer service operations.
Create a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience
Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees
Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings
Guide and direct incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on-time
Load, unload, sort, and appropriately transfer passenger baggage, cargo/freight, and company materials
Some of these items can weigh up to 75 lbs. Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage to the claim area or the connecting flight
Collaborate with the internal team to ensure a safe and on-time departure
May clean the interior of the aircraft, clean and service aircraft lavatories, and/or work in the Baggage Service Office to track the location of baggage
For a more visual insight of what the Agent position entails, check out our "Behind the Scenes at Envoy" clip: Agent Video
Qualifications
Who are we looking for?
Requirements
In this role, Supervisors must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Airlines. Supervisors must be self-motivated and safety conscious. Supervisors must be comfortable organizing work groups and handling multiple priorities in a fast-paced environment. The ability to demonstrate qualities of leadership, initiative, and judgment are essential.
Position Requirements
Minimum Age: 18
High school diploma or GED equivalent
Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role.
Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs.
Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis
Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity
Must be able to perform all duties in various weather conditions and time constraints
Ability to read, write, fluently speak and understand the English language
Possess the legal right to work in the United States
Position Preferences
A minimum of one year of customer service experience
Some locations may desire previous airline experience including working knowledge of an airline's ticketing system and/or ramp operations
Additional Details
Tattoos, body piercings and/or tongue rings may not be visible while in company issued uniform at any time; tattoos cannot be covered with adhesive bandages or by other methods to render them not visible
Candidates must fulfill a fingerprint based criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Candidates must be able to secure appropriate airport authority and/or US Customs security badges, in addition to clearing other airport related requirements, if applicable
In locations handling US mail, must be able to pass a US Postal Service background check
This position may be subject to the Department of Transportation (DOT). Federal law requires Envoy to determine a candidate's history with the DOT drug and/or alcohol violation(s) or refusal(s) to test before hiring him/her into a safety-sensitive position
Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.
Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled.
Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment.
#envoyoversight
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Auto-ApplySupervisor Airframe Field Services (Wichita KS - ICT)
Service manager job in Wichita, KS
Department:
Technical Operations
Our Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
:
Job Summary
As a Supervisor of Airframe Field Services within our Technical Operations Department, you'll serve as Southwest Airlines' trusted representative at the forefront of aircraft production and delivery. Partnering directly with Boeing and Spirit Aerosystems, you'll ensure every aircraft meets the highest standards of safety, quality, and compliance before joining our fleet. Beyond production oversight, you'll provide technical guidance for outsourced airframe maintenance, approve critical repairs, and manage schedules to keep operations running smoothly. Your Leadership ensures that every aircraft we operate is built and maintained to perfection, strengthening the reliability of our fleet and supporting the exceptional travel experience our Customers expect.
Additional details:
The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face. Due to the nature of this role, you would be required to work from our Wichita, Kansas facility during business hours.
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
We're committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.
Responsibilities
Oversees and supervises Southwest Airlines CAMP (Continuous Airworthiness Maintenance Program) at the AEMP (Airframe Essential Maintenance Provider)
Assist the Manager, Airframe Field Services with oversight of Southwest Airlines CFR 121 program at one of our AEMP locations
Provide oversight of the AEMP CFR 145 processes and controls
Support daily maintenance operations at the AEMP location to include labor, material and engineering technical assistance
Reviews assigned work packages with the AEMP Project Manager, Supervisor and Lead Mechanics and makes the necessary requests for changes recommended
Provides daily surveillance of assigned AEMP personnel by use of DAS and IPA inputs
Monitors the progress of each assigned aircraft and takes the necessary action to meet or exceed the RTS dates
Coordinates aircraft maintenance requirements with all pertinent SWA company departments, specifically thru Mx Control, SWA Planning, SWA Engineering, and/or SWA Materials to advise the current status of each aircraft
Monitors and supervises productivity and labor requirements on T&M categorized items ensuring adequate labor coverage for all shifts
Reviews all work packages for completeness prior to aircraft returning to service
Ensures all deferred maintenance items have the required materials and labor hours recorded
Reviews and supervisors AEMP documentation to ensure all items are properly annotated and RII items are not delinquent
Track all work being accomplished on assigned aircraft via data collection software. For Example: SBX, QuickBase, etc
As a member of management, acts as point of contact for Southwest Airlines at the AEMP location
May perform other job duties as directed by Employee's Leaders
Knowledge, Skills and Abilities
Working knowledge of Boeing repair schemes and technical manuals
Ability to read and understand technical documents, instruments, and test equipment
Ability to maintain a high level of confidence and trust with all levels of leadership
Ability to demonstrate and maintain a high regard for confidential and sensitive information
Ability to think like an owner; demonstrates a high level of responsibility
Ability to apply logical approaches to solving complex problems and identifying solutions
Ability to self-start and work autonomously, with limited and disparate information
Ability to communicate in a flexible and effective manner (written, oral, interpersonal)
Proficient in Microsoft Office tools (Excel, PowerPoint, Word, Teams, etc.), Quickbase, and
Skilled in team-building and consensus-building
Ability to build strong interpersonal relationships and lead through influence
Ability to obtain and maintain CAT III Authorization, ETOPS Authorization and Airworthiness Release Authorization
Ability to hear and detect problem areas during inspections
Ability to lead others without direct positional authority
Education
Required: High School Diploma or GED
Experience
Fully functioning broad knowledge in:
Aircraft Maintenance
Licensing/Certification
Required: A&P License
Must be able to attain a United States passport
Must be able to obtain a SIDA (Secured Identification Display Area) badge and meet all local airport requirements
Physical Abilities
Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
Ability to communicate and interact with others in the English language to meet the demands of the job
Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Other Qualifications
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age
Must be able to comply with Company attendance standards as described in established guidelines
Must be able to work a flexible schedule including some overnights, weekends and holidays as demanded by operational needs
Must be able to travel as needed, international travel may be required
Pay & Benefits:
Competitive market salary from $134,750 per year to $149,700 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.
Benefits you'll love:
Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
Southwest will help fund your Retirement Savings Plan, which includes a dollar for-dollar 401(k) Company match contribution of up to 9.3% of your eligible earnings**
Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan-when Southwest profits, you profit***
Competitive health insurance for you and your eligible dependents
Southwest offers health plan coverage options that start from the very first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment.
Explore more benefits you'll love: *****************************************
*Pay amount doesn't guarantee employment for any particular period.
**401(k) Company match contributions are subject to the plan's vesting schedule. Match contributions may vary based on the position.
*** Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company.
Southwest Airlines is an Equal Opportunity Employer.
Please print/save this job description because it won't be available after you apply.
Auto-ApplyDFH Lead Service Technician
Service manager job in Wichita, KS
DFH Lead Service Technician - Wichita, KS
Full-Time | Commercial Doors, Frames & Hardware | Service + Installation
A well-established commercial openings provider is seeking a Lead Service Technician to support installation, repair, and field service for commercial doors, frames, and hardware across a wide range of markets including commercial, education, healthcare, industrial, hospitality, and retail facilities.
This role is ideal for a seasoned technician who takes pride in craftsmanship, can operate independently, and has the experience to guide junior techs or run small crews when needed.
About the Work
Our client supplies, installs, and services commercial-grade doors, frames, and hardware for both new construction and existing facilities. Their service team addresses issues such as doors not latching or locking, hardware failures, frame adjustments, and general opening repairs. Their focus is delivering durable, secure, and code-compliant openings for property managers, general contractors, facility directors, and building owners.
As a Lead Service Technician, you will be trusted with installation and service responsibilities, small-scope field leadership, and high-quality workmanship on every opening.
Primary Responsibilities
Installation & Service
Remove existing commercial doors, frames, and hardware
Install new hollow metal, wood, and specialty doors and frames
Perform repairs, adjustments, and troubleshooting on existing openings
Prep doors, frames, and associated hardware to specification
Ensure proper fit, function, and code compliance of all components
Quality Control & Fabrication
Inspect incoming hollow metal doors and frames
Sand, grind, prime, and prepare materials as needed
Assist with minor fabrication or shop prep work
Secondary Responsibilities
Load/unload shipments and assist with warehouse operations
Pull inventory and labeled product according to pick tickets
Build crates and pack outbound shipments
Maintain a clean and organized shop environment
Operate a forklift safely (certification required or provided)
Safely lift and handle up to 50 lbs, with full range of physical motion
Maintain and promote daily safety standards across all tasks
Qualifications
Required
Commercial door, frame, and hardware installation or service experience
Strong mechanical aptitude and ability to diagnose door/hardware issues
Ability to read and follow installation instructions, templates, or basic drawings
Valid driver's license
Experience leading or mentoring junior techs (or readiness to step into that role)
Preferred
Experience with commercial hardware brands (Schlage, Von Duprin, LCN, etc.)
Ability to interpret shop drawings or field measurements
Familiarity with ADA, life safety, or fire-door requirements
Prior experience running small site crews or coordinating with GCs
What's in It for You
Competitive pay: $65,000-$85,000+ based on experience
Company vehicle + fuel card provided for the Lead Technician
Stable, full-time work with a growing commercial openings provider
Supportive work environment focused on quality, safety, and customer service
How to Apply
If you have experience in commercial doors, frames, or hardware and want to step into a lead-level role with strong support and long-term stability, we'd like to speak with you.
Director of Access and Crisis Services - Newton, KS
Service manager job in Newton, KS
Director of Access and Crisis Services: Master's level mental health clinician to lead a highly skilled team of access/crisis clinicians and mobile crisis responders. Post-graduate experience in mental health required and specific experience in crisis work is preferred. Monday - Friday 9a - 5p.
POSITION QUALIFICATIONS:
Minimum Education: Master's degree, with clinical emphasis preferred (LSSW, LMLP, LMFT); clinical licensure in State of Kansas is preferred.
Minimum Experience: Five years of post-graduate experience in mental health field required; supervisor experience preferred.
Must have strong clinical and diagnostic skills
Must have effective, evidence informed crisis intervention skills
POSITION RESPONSIBILITIES:
CLINICAL RESPONSIBILITIES
AGE-BASED COMPETENCIES
ADMINISTRATIVE RESPONSIBILITIES
PERFORMANCE IMPROVEMENT
PROFESSIONAL DEVELOPMENT
SUPERVISORY RESPONSIBILITIES
EMPLOYEE CONTRIBUTES TO POSITIVE WORK ENVIRONMENT WITH CO-WORKERS AND CUSTOMERS
Benefits for FULL TIME Position:
Affordable Blue Cross Blue Shield health insurance
Retirement Plan (401k); match after 1 year of employment
Generous Paid Time Off (PTO) accruals
Company paid life and disability insurance
Employee Assistance Program
Delta Dental of Kansas
Vision Direct
Flexible Spending Account
Health Savings Account with employer contribution
Bereavement Leave
Plus much more
Auto-ApplyDistrict Manager
Service manager job in Wichita, KS
Job Description
Become the newest member of our exciting team at Storage Rentals of America (SROA) as we redefine self-storage!
We are currently looking to add a District Manager with a winning attitude, outstanding leadership skills, and a proven track record of success to our growing portfolio!
The District Manager is responsible for the successful operation of multiple retail locations in a defined territory as well as managing and retaining a high-performing team of property managers.
Duties and Responsibilities
Review property budgets and P&L statements with property managers to establish objectives that help drive property and company goals.
Ensure each store achieves its targeted revenue projections.
Research, define, and implement operational improvements, sales, and marketing programs in support of increased revenue growth.
Manage payroll, repair, and maintenance expense budgets as well as oversight of property manager incentive program.
Conduct regular property audits, ensuring properties are safe and meet all company operational standards.
Manage delinquent tenant process including coaching teams to reduce delinquency rates and improve customer retention.
Develop the skills of store managers to ensure maximum profit potential.
Ensure that team members demonstrate sales-focused and customer-centric behaviors when interacting with our customers.
Motivate, train, and develop all associates in each store, focusing on excellent customer service, rapport building and sales functions including cross and up-selling.
Provide a welcoming environment to customers through effective facility maintenance and labor and vendor management.
Respond to customer inquiries in a timely manner and address their concerns quickly.
Maintain a high level of orderliness throughout the stores by means of exemplary leadership.
Qualifications
Associates Degree in a related field or equivalent combination of education and experience.
Previous multi-unit storage management experience.
Minimum of 5 years in a supervisory position.
Proven leadership experience in hiring, training, and retaining teams of hourly employees.
Ability to visit multiple properties within a district.
Strong financial, analytical, and time management skills.
Proficient with Word and Excel and web-based systems.
Proven results with the ability to drive revenue and control expenses to budget.
Ability to use tact and diplomacy to maintain harmonious relationships with customers and co-workers in person, in writing, and over the phone.
Ability to work weekends and holidays as needed.
SROA Offers:
Company Car
Competitive pay with bonus potential
UKG Wallet - on-demand pay option
100% paid medical coverage options for employee-only
Dental and vision plans for optimal care
Eight (8) paid holidays
Generous Paid Time Off (PTO), increasing with years of service
Paid Maternity and Parental Leave for growing families
401(k) with substantial employer match and 100% immediate vesting
Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), and Dependent Care Flexible Spending Accounts (DCFSA) for tax-advantaged savings
GAP Insurance for added financial protection
Employer-paid Life Insurance and Short-Term Disability coverage
Long-Term Disability (LTD) coverage for added peace of mind
Pet insurance - because your pets are family too
Storage Discounts to help you declutter and organize
Access to Voluntary Benefits for personalized coverage
Learning and development opportunities to maximize your potential and excel in your career
A great culture that values collaboration, innovation, and inclusivity
Storage Rentals of America was founded in 2013 and through an aggressive growth strategy, we have grown to over 660 locations across 30 states. It is our mission to provide affordable, clean, and secure self-storage facilities in the communities we serve. We strive to ensure superior customer service and great value for our customers.
At Storage Rentals of America, we offer a career and opportunity to grow. We strongly believe in growing our talent and promoting within.
SROA is an Equal Opportunity employer and uses the federal government E-Verify system to verify employment eligibility.
CMM Operator - 1st Shift
Service manager job in Wichita, KS
Omni Aerospace is a leading aerospace manufacturer and aircraft parts supplier. We are a precision manufacturer and distributor of Machined, Electrical and Electro-Mechanical Components and systems. Omni Aerospace is seeking an experienced Quality CMM Operator to join our team. If you want to be a part of a growing organization and have the experience we are looking for, we strongly encourage you to apply today. This position works Monday through Friday, from 7am to 3:30pm, overtime as needed.
Essential Duties and Responsibilities:
Performs receiving, in-process, and final inspections of complex components and assemblies using inspection equipment such as micrometers, calipers, optical comparators, indicators, surface plate, etc.
Ensures compliance with all associated quality procedures, control plans and quality management system requirements
Performs First Article Inspections and document on appropriate forms (FAI, AS9102, Net-Inspect, etc.)
Performs first piece inspections to approve manufacturing set-ups.
Documents inspections on pre-made inspection reports.
Reviews and approves material and special process certifications.
Maintains quality traceability information
Interface with various computer programs that are critical to the job function
Requirements
Experience with PC-DMIS programming/operating required
Polyworks programming/operating experience preferred
Background in manufacturing or inspection of precision machined parts to tight tolerances.
Aerospace experience required.
Proficient use of basic inspection tools such as micrometers, calipers, indicators, comparators, surface plate tools, etc.
Must be able to read and interpret blueprints and Geometric Dimensioning & Tolerancing information
Must demonstrate great attention to detail
Basic computer knowledge.
Basic math skills (adding/subtracting whole numbers/fractions, decimals, etc)
Eddy's Chevrolet Service Department (Any Position)
Service manager job in Wichita, KS
Full-time Description
Eddy's Chevrolet Service Department Application
with this application.
Eddy's Chevrolet, Wichita, KS
We are hiring for all positions:
Service Porters / Car wash techs
Service Advisors
Lube Technicians
Service Technicians.
Apply to this posting and get your name in our database. Please remember to inform us if there is a specific position you are applying for or a particular person who referred you to apply.
Feel free to call ************ for more information on Job Details or your Application. Requirements
Must be 18 years old or older.
Must have a valid driver's license.
Must pass a background check.
Depending on position. Must be able to lift 25-50lbs occasionally.
Director of Regional IDD Services
Service manager job in Wichita, KS
Full-Time, Salary $70,000
GoodLife Innovations provides lifespan services for adults with intellectual and developmental disabilities (IDD) in semi-independent residential programs and shared-living settings across Kansas. We are seeking a Director of Regional Services to lead and oversee operations for our Wichita Neighborhood Network and shared-living program.
Are you ready to make a meaningful difference by promoting high-quality outcomes for the people we serve? Do you have a heart for this field, strong leadership skills, and a flexible and upbeat attitude? If so, read on!
As the Director of Regional Services, you will promote the smooth operation of services by training, supporting, and evaluating managers, who in turn provide high-quality services to those we serve. This leadership role ensures quality service delivery, effective team management, and adherence to clinical practices for individuals with IDD. An ideal candidate has experience working with individuals with a range of support needs and a passion for supporting and mentoring others.
Some qualifications:
Supervisory experience required
Bachelor's degree in a human services or related field, required; Masters degree or higher preferred
Three to five years of prior experience of a similar scope
Must have valid Driver's License and safe driving record
Ability to work on-site and travel as necessary across program sites in South Kansas (Wichita and Iola)
Some duties include:
Hiring, training, supervising, and supporting residential managers
Supporting residential managers with administrative and management duties
Promoting strong teamwork and communication within and across programs
Overseeing compliance with company policies, licensing standards, and communicating with support and licensing entities
Growing the agency's shared-living program and providing ongoing support to shared-living providers
Fulfilling residential management duties in cases of manager vacancies
Participating in weekend on-call rotation
Benefits include:
Weekly pay
Health insurance
Dental/vision/life insurance options
Flexible spending account (FSA)
Paid time-off
Company provided phone/laptop
Matching 401k
Career advancement opportunities
To learn more about GoodLife's innovative approaches, please explore ******************
#glsek
Operations Manager
Service manager job in Wichita, KS
Job DescriptionBenefits:
401(k)
401(k) matching
Dental insurance
Employee discounts
Health insurance
Paid time off
Vision insurance
This position will be responsible for the day-to-day operations of the Front Desk including hiring, recruiting, scheduling and training new Front Desk and Kids Club employees. This includes, but is not limited to, the processing of guest check ins, member retention, maintain member accounts and upholding quality customer service.
Duties and Responsibilities:
Manage club follow ups to ensure members are not past due and current
Executes procedures as outlined by front desk and kids club manuals
Assist Club Manager with all club operations as needed
Responsible for daily register deposits
Maintains office supply order
Responsible for desk inventory
Responsible for submitting product orders
Attends all staff and club meetings and events
Establish and maintain professional relationships with members and staff
Ensures that all required documentation (daily reports, checklists, etc.) are completed in a timely manner.
Ensures front desk is clean, maintained and organized at all times
Ability to respond quickly and appropriately to emergency situations
Drive revenue inside the club with retail (supplements, shake sales, apparel, tanning)
Expectations:
Present a professional demeanor at all times when representing the Genesis Health Clubs
Provide input in developing strategies to support club goals and objectives
Develop and build a team atmosphere among staff and departments
Ability to respond to common inquiries or complaints from members
Attend all social functions within the club
Participate in group classes and regular exercise
Job Requirements:
Available to work weekends and evenings and holidays
Ability to work well with others
Experience in cash handling and credit cards
1-2 Years experience in customer service function
Physical Requirements:
Ability to stand for long periods of time
Ability to lift up to 45 pounds
Ability to communicate with guests and other associates, including reading, writing and speaking
Human Services Supervisor
Service manager job in Sedgwick, KS
Job Posting Important Recruitment Information for this vacancy Job Posting closes: Open until filled Required documents (as listed in Qualifications and Required Documents sections) must be uploaded by close date. Incomplete applications may not be considered.
Agency Information
Kansas Department for Children and Families | **************
Economic & employment Services
Wichita Region / Wichita
About the Position
Who can apply: Agency Only (DCF employees only)
Classified/Unclassified Service: Classified
Full-Time/Part-Time: Full-time
Regular/Temporary: Regular
Work Schedule: Monday-Friday
Eligible to Receive Benefits: Yes
Veterans' Preference Eligible: Yes
Compensation: $50,918.40. Salary may be dependent upon the candidate's qualifications and experience.
Employment Benefits
In addition to the starting salary, the State of Kansas offers a significant benefits package that is available the first day of employment. All benefits eligible, full-time employees may elect to enroll in:
* Health Insurance including medical, dental, vision (plus optional partner/dependent coverage at reduced cost)
* Creation of and contribution to your personal KPERS defined Retirement benefit
* 9-10 paid, annual holidays
* 12 paid, annual vacation days
* 12 paid, annual sick days
* 1 paid Discretionary Day
* Your personal life insurance policy equal to 150% of your starting salary
* This benefits package represents additional annual compensation.
Visit the Employee Benefits page for more information.
Position Summary & Responsibilities
The Kansas Department for Children and Families is hiring innovators and leaders. If you believe people have the capacity to progress, succeed, grow, and do well in life, you can discover your purpose here! Find more than just a job with DCF. You can be part of the growth and opportunity for our team to help serve the individuals and families in your community. Thrive With Us and find your career and purpose!
This position provides supervision of Economic and Employment Services (EES) Human Services Specialists. Work involves planning, organizing, and directing the work of staff involved in providing direct human services for a variety of programs. Work may involve reviewing, planning, and implementing program policies, implementing training, conducting management reviews of contract agencies, investigations, quality assurance reviews and monitoring compliance with federal and state rules and regulations.
Job Responsibilities may include but are not limited to the following:
* Ensure work team follows methods and principles of Business Process Management.
* Ensure work team pursues high payment accuracy.
* Monitor reports and other available data on individual performance.
* Teach policy and monitor individual staff level of EES Program Policy.
* Performance feedback and human resource tasks.
View the full position description: *************************************************
Qualifications
Minimum Qualifications: *If a driver's license is required, a copy must be uploaded with your application.* Six years of experience in EES benefits work or related: interviewing, investigating, compiling information, documenting decisions, interpreting guidelines and/or providing technical assistance relevant to the agency's program. Post-secondary education may be substituted for experience as determined relevant by the agency. Must have and maintain a valid driver's license.
Post-Offer, Pre-employment Requirements:
Security Clearance: A background check (KBI - criminal background, welfare fraud, driver's license and Child/Adult Abuse and Neglect Central Registry) is required for all positions with the Department for Children and Families (DCF) as a condition of employment, which may include fingerprinting and FBI check. Security clearance must be obtained prior to employment with DCF. Must maintain security clearance throughout employment.
Kansas Tax Clearance Certificate: A valid Kansas Tax Clearance Certificate is a condition of employment for all employees of the State of Kansas. Applicants (including non-residents) who receive a formal job offer for a State job, are required to obtain a valid Tax Clearance within ten (10) days of the job offer. A Tax Clearance can be obtained through the Kansas Department of Revenue who reviews individual accounts for compliance with Kansas Tax Law.
If you have a missing tax return(s) or you owe taxes to the State of Kansas, please know that the Kansas Department of Revenue will work with you. The Kansas Department of Revenue can set you up on a payment plan to receive a Tax Clearance so you can get a job working for the State of Kansas. The Kansas Department of Revenue can be contacted at ************.
Kansas Department of Revenue - Tax Clearance Frequently Asked Questions
Recruiter Contact Information
Email: ************************
Please reference Job ID Number: 218952
Job Application Process
First Sign in or register as a New User.
Complete or update your contact information on the Careers> My Contact Information page. *This information is included on all your job applications.
Upload required documents listed below for the Careers> My Job Applications page. *This information is included on all your job applications.
Start your draft job application, upload other required documents, and Submit when it is complete.
Manage your draft and submitted applications on the Careers> My Job Applications page.
Check your email and My Job Notifications for written communications from the Recruiter.
Email - sent to the Preferred email on the My Contact Information page
Notifications - view the Careers> My Job Notifications page
Helpful Resources at jobs.ks.gov: "How to Apply for a Job - Instructions" and "How to Search for a Job - Instructions"
Required Documents* for this Application to be Complete
Upload these on the Careers - My Job Applications page
* State of Kansas online application
* Resume
* Cover letter
* Legible copy of valid driver's license (if driver's license is required)
* Transcripts (if educational requirements are listed for this position)
If degree is a requirement listed, transcript must show proof of graduation or degree obtained.
* DD214 (if you are claiming Veteran's Preference)
* Required documents must be uploaded by close date. Incomplete applications may not be considered.
Helpful Resources at jobs.ks.gov: "How, What, & Where do I Upload Documents".
How to Claim Veterans Preference
Veterans' Preference Eligible (VPE): Former military personnel or their spouse that have been verified as a "veteran"; under K.S.A. 73-201 will receive an interview if they meet the minimum competency factors of the position. The veterans' preference laws do not guarantee the veteran a job. Positions are filled with the best qualified candidate as determined by the hiring manager.
Learn more about claiming Veteran's Preference
How to Claim Disability Hiring Preference
Applicants that have physical, cognitive and/or mental disabilities may claim an employment preference when applying for positions. If they are qualified to meet the performance standards of the position, with or without a reasonable accommodation, they will receive an interview for the position. The preference does not guarantee an applicant the job, as positions are filled with the best qualified candidate as determined by the hiring manager.
Learn more about claiming Disability Hiring Preference
PLEASE NOTE: The documentation verifying a person's eligibility for use of this preference should not be sent along with other application materials to the hiring agency but should be sent directly to OPS. These documents should be sent either by fax to **************, scanned and emailed to *************************, or can be mailed/delivered in person to:
ATTN: Disability Hiring Preference Coordinator
Office of Personnel Services
Landon State Office Building
900 SW Jackson, Rm 401
Topeka, KS 66612
Equal Employment Opportunity
The State of Kansas is an Equal Opportunity Employer. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.
If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the agency recruiter.
E-Verify: DCF participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Operations Manager
Service manager job in Wichita, KS
Benefits:
Competitive salary
Paid time off
Profit sharing
Training & development
Operations ManagerPerks:
Online Mobile Courses
Flexible Scheduling
Paid Training for Career Advancement
Opportunity to Help People in Times of Need
Aggressive Competitive Wages
Company and Culture:PuroClean, a leader in emergency property restoration services, helps families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a ‘servant-based leadership' mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other. Job Position Description:With a ‘One Team' mentality, manage production operations, ensuring jobs are completed according to PuroClean production processes and procedures. Manage all aspects of Franchise production. Keep owner or General Manager updated on production. Manage and improve customer satisfaction, including the resolution of customer complaints. Production processes are performed according to guidelines. Documentation is completed in a timely and accurate manner. Production costs are maintained at the established rate. Both internal and external communications are timely and effective. Jobs are completed, either meeting or exceeding customer expectations. Production division annual initiatives are completed effectively. A PuroClean Operations Manager takes pride in going above and beyond customer expectations in their times of need by providing a world class level of service which sets up apart from our competitors in the industry. Responsibilities:
Managing Customer and client satisfaction and representing and improving brand operations
Networking and building relationships with partners and Centers of Influence
Assigning jobs, managing production teams while overseeing scheduling, completion of work orders and assuming role of production manager as needed
In house Human Resources management, overseeing all aspects of safety and health requirements and daily office management.
Overseeing status of small and large-loss jobs and communicating processes with management and ownership.
Maintaining inventory for equipment, vehicles and facilities related maintenance. ‘personal ownership'
Ensure clear communication with entire staff, ability to manage relationships.
Qualifications:
Focus on personal development, team building, and leadership skills is essential
Attention to detail, aptitude for multitasking and calm under pressure
Aptitude with record keeping, easily accessing information and communicating ‘the message'
Awareness and respect for safety, using care are caution with teammates and customers
Strength with multitasking and handling deadlines, organizational and leadership skills
Ability to learn quickly and flexible with change and professional challenges
Compensation: $39,000.00 - $55,000.00 per year
“We Build Careers”
- Steve White, President and COO
With over 300 locations across North America and Canada, PuroClean is leading the industry in emergency property restoration services, by helping families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a ‘servant-based leadership' mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other.
Culture is very important to us. We want to make sure that we are the right fit for YOU!
Apply today and join our Winning TEAM.
“We are One Team, All In, Following The PuroClean Way in the spirit of Servant Leadership”
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to PuroClean Corporate.
Auto-ApplyAssistant Store Manager
Service manager job in Park City, KS
We offer a creative and friendly environment with plenty of opportunity for advancement.
Who We Are
Our inclusive brand reflects our people and commitment to the world. We want you to be part of delivering unique, free-spirited fashion and lifestyle products & create a space to amplify the voices of everyone seeking self-expression.
What You'll Do
Our Assistant Team Leader (Assistant Store Manager) is a leadership role with a strong emphasis on guest experience, visual presentation, and boutique operations. The ideal candidate has specialty retail experience and is a creative spirit who is ready to support our Boutique Team Leader (Store Manager) in creating an engaging environment for our guests and team members. Assistant Team Leader responsibilities include:
Guest Experience
Leading and supporting a selling culture focused on building a confident and engaged team that is motivated to provide unwavering dedication to our guests.
Leadership
Driving sales results by analyzing the business and identifying opportunities to improve metrics through sales floor leadership and continuous coaching on and off the sales floor.
Planning, delegating, and following up on expected tasks, assignments, and activities while maintaining our guest as our top priority.
Talent
Assisting the Boutique Team Leader in recruiting, hiring, onboarding, developing, and retaining a high-performing and diverse team.
Assisting in building bench strength for the boutique by preparing team members for the next level of responsibility.
Establishing open, candid, and trusting professional relationships with your team.
Operations & Visual
Supporting and enforcing company policies and procedures fairly and consistently.
Maintaining a visually inspiring boutique that is compelling to the guest by utilizing, leading, and delivering our visual brand standards.
Problem solving; proactively, creatively, and often independently, driving new ideas and creating solutions to problems.
What You'll Get
A flexible schedule
Growth and advancement opportunities
A generous team member discount
Monthly Incentive Program
Opportunity to participate in our 401(K) Plan
Medical, Dental, Vision, and Life Insurance available for FT positions
Paid Parental Leave
Position Requirements
Previous supervisory experience, preferably in a specialty retail store
Ability to motivate others and work together to deliver sales results
Able to plan and execute tasks efficiently and independently
Flexible and adaptable
Ability to multi-task and balance multiple priorities
Ability to work flexible hours to meet the needs of the boutique including nights, weekends, and holidays
Physical Requirements
Ability to effectively maneuver around sales floor and stockroom, repetitive bending, prolonged standing, twisting, stooping, squatting and climbing
Must be able to work independently
Must be able to lift and carry up to 35 lbs
We consistently seek candidates for current and future consideration. If you believe your skills, experience, and passion would be a great fit for francesca's, we encourage you to apply today.
francesca's is an equal opportunity employer. francesca's understands that it is our team members that contribute to our growth and we invite you to help us continue in our success!
Auto-ApplyAssistant Manager - Towne East Sq
Service manager job in Wichita, KS
About Old Navy Forget what you know about old-school industry rules. When you work at Old Navy, you're choosing a different path. From day one, we've been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season.
We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we're family.
About the Role
As an Assistant Manager, you set the tone for the store and the team and help bring our brand to life for our customers. You're responsible for driving profitable sales growth through all aspects of the store including; customer and product operations, merchandising, and talent development. You are responsible for supporting the execution of the store strategy to achieve performance goals. Through collaboration with your General Manager and/or Assistant General Manager, you will teach and coach behaviors to Leads, Experts and Brand Associates to cultivate a high performing team to deliver a best-in-class experience to our customers.
What You'll Do
* Support strategies and processes to drive store sales and deliver results through a customer centric mindset.
* Recruit, hire and develop highly productive Brand Associate and Expert teams.
* Own assigned area of responsibility.
* Implement action plans to maximize efficiencies and productivity.
* Perform Service Leader duties.
* Ensure consistent execution of standard operating procedures.
* Represent the brand and understand the competition and retail landscape.
* Promote community involvement.
* Leverage omni-channel to deliver a frictionless customer experience.
* Ensure all compliance standards are met.
Who You Are
* A current or former retail employee with 1-3 years of retail management experience.
* A high school graduate or equivalent.
* A good communicator with the ability to effectively interact with customers and your team to meet goals.
* Passionate about retail and thrive in a fastpaced environment.
* Driven by metrics to deliver results to meet business goals.
* Determined to effectively lead and inspire others to learn and grow through coaching and mentoring.
* Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
* Able to utilize retail technology. • Able to maneuver around the sales floor, stockroom and office and lift up to 30 pounds.
* Ability to travel as required.
Benefits at Old Navy
* Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
* One of the most competitive Paid Time Off plans in the industry.*
* Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice.*
* Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.*
* Employee stock purchase plan.*
* Medical, dental, vision and life insurance.*
* See more of the benefits we offer.
* For eligible employees
Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.
DFH Lead Service Technician
Service manager job in Wichita, KS
Job DescriptionDFH Lead Service Technician - Wichita, KS
Full-Time | Commercial Doors, Frames & Hardware | Service + Installation
A well-established commercial openings provider is seeking a Lead Service Technician to support installation, repair, and field service for commercial doors, frames, and hardware across a wide range of markets including commercial, education, healthcare, industrial, hospitality, and retail facilities.
This role is ideal for a seasoned technician who takes pride in craftsmanship, can operate independently, and has the experience to guide junior techs or run small crews when needed.
About the Work
Our client supplies, installs, and services commercial-grade doors, frames, and hardware for both new construction and existing facilities. Their service team addresses issues such as doors not latching or locking, hardware failures, frame adjustments, and general opening repairs. Their focus is delivering durable, secure, and code-compliant openings for property managers, general contractors, facility directors, and building owners.
As a Lead Service Technician, you will be trusted with installation and service responsibilities, small-scope field leadership, and high-quality workmanship on every opening.
Primary Responsibilities
Installation & Service
Remove existing commercial doors, frames, and hardware
Install new hollow metal, wood, and specialty doors and frames
Perform repairs, adjustments, and troubleshooting on existing openings
Prep doors, frames, and associated hardware to specification
Ensure proper fit, function, and code compliance of all components
Quality Control & Fabrication
Inspect incoming hollow metal doors and frames
Sand, grind, prime, and prepare materials as needed
Assist with minor fabrication or shop prep work
Secondary Responsibilities
Load/unload shipments and assist with warehouse operations
Pull inventory and labeled product according to pick tickets
Build crates and pack outbound shipments
Maintain a clean and organized shop environment
Operate a forklift safely (certification required or provided)
Safely lift and handle up to 50 lbs, with full range of physical motion
Maintain and promote daily safety standards across all tasks
Qualifications
Required
Commercial door, frame, and hardware installation or service experience
Strong mechanical aptitude and ability to diagnose door/hardware issues
Ability to read and follow installation instructions, templates, or basic drawings
Valid driver's license
Experience leading or mentoring junior techs (or readiness to step into that role)
Preferred
Experience with commercial hardware brands (Schlage, Von Duprin, LCN, etc.)
Ability to interpret shop drawings or field measurements
Familiarity with ADA, life safety, or fire-door requirements
Prior experience running small site crews or coordinating with GCs
What's in It for You
Competitive pay: $65,000-$85,000+ based on experience
Company vehicle + fuel card provided for the Lead Technician
Stable, full-time work with a growing commercial openings provider
Supportive work environment focused on quality, safety, and customer service
How to Apply
If you have experience in commercial doors, frames, or hardware and want to step into a lead-level role with strong support and long-term stability, we'd like to speak with you.