COMPENSATION
$80,000 - $140,000 per year
WHO WE ARE
Bruckner Truck & Equipment is one of the largest family-owned semi truck dealerships in the United States. We currently operate in 40+ locations across 11 states, and we have over 1,600 team members. Bruckner's is more than just a place selling parts and working on trucks; we are an essential business delivering solutions to transportation providers - the backbone of everyday life as we know it.
We contribute to our local communities
We care about our people
OUR CORE VALUES
We act with Honesty and Integrity.
We value our people and communities.
We are customer focused.
We do what it takes.
WHAT WE OFFER
Competitive Compensation Plans
Paid Time Off and Holidays
Excellent health, dental and vision plans
Investments in Training & Development
Generous 401(k) and Profit-Sharing Plan
Tuition Assistance Program
Employee Stock Ownership (every employee earns shares and has ownership interest in the Bruckner's organization)
Technician Student Loan Reimbursement Program
Disability and Life Insurance
Internal Promotion Opportunities
Flexible Spending Account
Health Club Reimbursement
Family and Team Oriented Environment
Employee Referral Bonus
Engaging and Challenging Assignments
Drug free workplace
JOB SUMMARY
He/she is responsible for the safe, efficient, and profitable operation of the Service Department. Advises and makes recommendations to Management with respect to the best interests of the Service Department and compatible with the overall objectives.
ESSENTIAL POSITION FUNCTIONS AND PRINCIPAL ACCOUNTABILITIES
Develop and follow annual service budget based on labor hours attainable and measurable. Service profit goals compatible with overall dealership financial and operational objectives. Labor sales to be monitored on a monthly basis to assure achievement of goals.
Develop and implement annually a Service marketing and promotion plan in order to generate labor sales.
Provide the leadership role for the justification of, then the recruitment, screening, hiring, training, and development of Service personnel.
Maintains all management reports necessary to audit the performance of the Service Department and individual employees on a monthly basis.
Audits work orders for completeness and accuracy prior to customer billing.
Develop, maintain, and adheres to a priority system for scheduling all Service work, both customer and internal.
Schedules and assigns jobs and work areas to employees according to their skills and knowledge. This will be accomplished in a manner to eliminate time lost between jobs.
Ensures that all required manufacturer warranty, safety, emission, and product improvement programs are complete in a timely manner.
Meets with Sales and Parts Managers monthly to evaluate and maintain inter-departmental relations, to address concerns and integrate plans to maximize dealership performance and attain high levels of customer satisfaction.
Periodically visits primary customers to monitor customer relations for the purpose of evaluating their service needs, problems, and satisfaction with distributorship performance.
Evaluate on a monthly and random basis, the performance of the Service Department and employees, through general observations and use of time management labor reports.
Coordinate Dealership technical programs and service related training sessions.
Ensures that necessary shop tools, and service equipment are available and maintained in good order.
Makes recommendations regarding the purchases of Service vehicles and maintain fleet in a manner to provide a profitable operation.
Performs other duties or functions as so directed by Management in line with the objectives of the Company.
Must help to insure safe working conditions for all employees.
POSITION REQUIREMENTS
High school diploma required, continuing course in Management also required. Minimum four years as a mechanic and at least 2 years as a shop foreman or lead mechanic. Must be able to read and write English. He/ she should be able to read computer generated reports, office reports, invoices, etc. Also will be required to operate computer terminals.
Special Skills:
Must possess and use good interpersonal skills and have the ability to interact well with customers, vendors, and co-workers in a positive and constructive manner. Must also have and maintain a Commercial Drivers License (CDL).
Physical Demands:
Involves essential ability to climb around, on and under trucks in order to properly inspect and diagnose all types of problems and repairs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Want to know more about our family-owned company, Proud that our 1600+ employees view us as the employer of choice! YouTube- Service Department Video YouTube - Come Join The Family -Video YouTube - Since 1932 -Video Don't forget to Like and Subscribe!
Keywords: Diesel OR Trucking OR Dealership OR ADP OR Mack OR Volvo OR Caterpillar OR Allison OR Cummins OR Dealer OR Heavy Equipment OR Trailer OR Truck Sales OR Deal Sheet OR Class A OR CDK OR Frame Shop OR Foreman OR Leasing OR Service OR Warranty OR Parts OR Office OR Semi Truck OR Mechanic OR Google Jobs OR Career OR B2B Outside Sales OR Sales Representative OR Commercial Sales, OR Fabrication
$80k-140k yearly 30d ago
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Customer Service Manager
Fruitsmart Inc.
Service manager job in Grandview, WA
With roots that go back to 1982, Fruit Smart has decades of experience in the fruit industry, and still maintains a strong “can do”, customers'-oriented attitude. The company has grown from a small entity to what it is today, thanks to quality products and excellent customer service, because of this we are looking at adding the position of Customer ServiceManager to our Sales Support Team.
The ideal candidate must have strong interpersonal skills, experience in leading a customer service team, a positive attitude, and a desire to be part of a successful and growing team. The Customer ServiceManager will lead the sales support team. This position is responsible for maintaining high customer retention, as well as developing standards for the team, by identifying and implementing best work practices. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction and loyalty.
KEY RESPONSIBILITIES
Analyze information and trends, apply critical thinking, and recommend action plans
Interact with other company departments in a professional manner
Identify opportunities to update and improve customer service procedures and make recommendations to the VP of Sales or other appropriate staff.
Enforce company policies and procedures
Perform other related duties and procedures
WORK EXPERIENCE & PERSONAL SKILL REQUIREMENTS
Possess strong verbal and written communication skills.
Ability to work independently and ability to function at a high level within a team environment.
Excellent computer skills including a strong working knowledge of Microsoft Word, Excel and Outlook.
Strong customer service skills with the ability to interact well with a diverse group of customers.
Good analytical and problem-solving skills.
Must be detail oriented possessing the ability to perform multiple tasks.
Ability to work flexible hours if needed.
Strong decision-making skills.
Ability to coach and mentor customer service representatives.
EDUCATION REQUIREMENTS
Bachelor's degree preferred
Proficiency in Microsoft Office Suite is required
At least five years of customer service experience required
Previous experience in a supervisory role is required
$54k-95k yearly est. Auto-Apply 60d+ ago
Field Services Manager
Eastern Communications
Service manager job in Yakima, WA
Are you inspired by the idea of supporting our nation's critical infrastructure and securing communications for first responders, utilities, and transportation? Are you interested in being part of a fast-paced, growing company with opportunities to expand your knowledge base across a wide range of mission critical technologies?
Company OverviewRACOM was established in 1972 and designs, sells, installs, and maintains all of the technologies used in the “second half of the 911 response equation” - from the time an emergency dispatcher answers a 911 call to the time police, fire and ambulances arrive on scene, supporting specialized phone systems, pagers, radios, and voice recorders to warning lights and sirens.
RACOM has earned its exceptional reputation for delivering the highest quality products and services over its 40+ year history. In February 2023, Eastern Communications acquired RACOM corporation, and now comprises 250 employees across 17 locations nationwide.
Job SummaryThe Field ServiceManager leads a team of 5-10 field service technicians, overseeing the installation, maintenance, and troubleshooting of Land Mobile Radio (LMR) systems and other mission-critical communication infrastructure. This role requires high-level technical knowledge, strong leadership skills, and the ability to manage resources, drive service quality, and enhance operational efficiency.
The ideal candidate is a self-starter with a proven track record of leadership in agile, scaling organizations. They will balance team leadership, customer service, sales support, and cross-functional collaboration while ensuring operational success and a seamless service experience. This role also involves contract compliance, performance analysis, and leveraging tools to optimize operations.
Operating in a hybrid work environment, the ServiceManager will primarily be based at the service center to lead daily operations while strategically managing on-site visits to customer locations to ensure service quality, and oversee field operations.Role Responsibilities:
Lead mentor, and develop a team of field service technicians, fostering strong performance, professional growth, and safety compliance.
Effectively allocate resources to ensure service execution aligns with contractual commitments and customer expectations.
Collaborate with project managers, sales teams, engineers, facilities coordinators, and technicians to align service operations with business objectives, efficiency goals, and customer satisfaction.
Facilitate discussions with customers, vendors, and internal teams to drive solutions and enhance service delivery.
Oversee system configurations, installations, service execution, and contract fulfillment, ensuring compliance with industry standards, customer requirements, and regulatory guidelines.
Leverage technical expertise and strategic guidance to drive sales growth and expand service center opportunities.
Provide high-level technical direction for diagnosing and resolving complex system issues.
Optimize technician scheduling and resource allocation to improve efficiency and minimize service disruptions.
Track and analyze service center performance, technician productivity, and customer satisfaction.
Prepare reports on contract statuses, operational performance, and service challenges for senior management.
Evaluate trends and project outcomes, recommending process improvements.
Maintain accurate documentation of all service activities and customer interactions.
Utilize ERP systems such as NetSuite to track work orders, manage inventory, and analyze service center performance.
Qualifications:
5+ years of experience in servicemanagement, field operations, or technical leadership within LMR, RF, telecommunications, or critical communications industries.
Proven ability to lead and develop field service technicians in a fast-paced environment.
Expertise in resource management, scheduling, and service forecasting.
Strong communication and interpersonal skills, with the ability to collaborate effectively with customers, engineers, and internal teams.
Experience with ERP systems such as NetSuite for tracking service operations, work orders, and inventory.
Technical Skills:
Bridges technical expertise with operational leadership, ensuring technicians are equipped, supported, and strategically guided to maintain systems.
High-level understanding of Land Mobile Radio (LMR) systems, or the ability to learn quickly, enabling effective leadership in troubleshooting and issue resolution.
Proficient in diagnosing system challenges, optimizing configurations, and implementing solutions in collaboration with technicians, engineers, and project managers.
Analyzes system test results and technician reports, leveraging team expertise to direct issue resolution and ensure compliance.
Oversees system installations and maintenance, ensuring all work meets all requirements.
Evaluates service quality and performance, working with cross-functional teams to implement corrective actions and optimize configurations.
Managerial Skills:
Proven experience leading and mentoring teams, ensuring strong technical performance and professional development.
Strong decision-making skills, capable of managing multiple projects under tight deadlines.
Experience with workload forecasting, staffing planning, and technician scheduling.
Analytical and problem-solving mindset, using data-driven insights to optimize service operations.
Preferred Skills:
Experience working with Federal agencies or public safety organizations (e.g., police, fire, EMS, emergency management).
Project management experience, with proficiency in tools like MS Project, Smartsheet, or similar platforms.
Familiarity with radio or communications systems, particularly in public safety, utilities, or enterprise environments.
Knowledge of two-way radio systems, modern P25 radio architecture, LAN network infrastructure, and civil processes (including construction, grounding, and electrical systems) as they relate to communications infrastructure.
Benefits We Can Offer You:
Health, dental and vision insurance
401k and company match
Annual Performance Review and Accompanied bonus
Paid holidays, vacation and sick days
Ongoing technical training
Advancement opportunities
Company-provided uniforms and safety equipment
Safe, clean & friendly work environment
If you are a talented and experienced Field Servies Manager with experience in LMR Managment who is looking for a challenging and rewarding opportunity, we encourage you to apply
$65k-111k yearly est. Auto-Apply 60d+ ago
Director Surgical Services - Live and Play Near Beautiful Mt. Rainier
Goldmark Human Capital Solutions
Service manager job in Yakima, WA
Our Medical Center is a 214-bed facility located in the state of Washington, provides a full complement of medical services including the only open-heart surgery, advanced imaging, comprehensive robotics, state-of-the-art neurosurgery, and CARF accredited inpatient rehabilitation ranked in the Top 10 percent of the nation. Staffed by approximately 750 full and part-time employees, the hospital offers a wide array of inpatient and outpatient services. The hospital provides one of only two single stay cardiac units in the State of Washington. Our Medical Center is a Level I Cardiac and Level II Stroke center, with a Level III trauma designation, and a commitment to continuous reinvestment in state-of-the-art technology.
Job Description
Description
Provides, promotes, and supports a professional environment that utilizes effective delegation of responsibility. Assists and supports managers in achieving department goals. Collaborates with ancillary departments to achieve care goals. Reports to Chief Nursing Officer.
Services - General surgical, neuro-surgery, open heart surgery, vascular surgery, orthopedic surgery, ENT procedures, endoscopy procedures, bronchoscopy procedures.
Same day Surgery Department - The SDS provides care to outpatients pre and post procedure as well as pre-op interviews / education and post-op follow-up. Provides services to adults requiring procedures such as: outpatients in both pre-op and phase II PACU, inpatients in the pre-operate phase, and outpatients, blood transfusions, dressing changes, and port-a-cath draws. It is a 9 bay unit with one nurse's stations, 3 computer terminals, two patients' bathrooms, and supply carts.
Operating Room - The Surgical Services department incorporates the management of perioperative care. There are 6 main operating rooms, one endoscopy room, and one cardio/thoracic room. Staffed for Monday-Friday. An on-call team is available 24 hours a day, 7 days a week. Employed anesthesia group.
Pre-operate Holding Area - A 5 bed unit.
Post Anesthesia Care Unit - There are 9 recovery stations and one isolation room. Capability for continuous monitoring of cardiac, respiratory, blood pressure, and pulse oximetry.
Sterile Processing Department - Service department to patient care areas throughout the hospital. SPD wraps and sterilizes instruments for use in the OR and other clinical departments in the hospital and clinic network.
Qualifications
Qualifications
Washington State RN License, experience preferred. Three to five years experience as a head nurse or staff nurse in which administrative and supervisory ability has been demonstrated is preferred. Critical Care experience preferred.
Additional Information
Compensation/Benefits
• At our Regional Medical Center we take pride in our excellence and offer a comprehensive benefits package and provide competitive compensation. Benefits are designed to offer choices based on the employee's needs. These include:
Aggressive Pay
Medical
Dental
Vision
Basic Life Insurance
Additional Optional Life Insurance
Dependent Life Insurance
Short Term Disability
Long Term Disability
Personal Time Off (23 - 38 days annually)
Earned Illness Time Off
401K & Employer Match Options
EAP - Employee Assistance Program
Tuition Reimbursement
AFLAC
Membership Discounts
We look forward to receiving your application!
All your information will be kept confidential according to EEO guidelines.
$76k-134k yearly est. 16h ago
Director Surgical Services - Live Near Beautiful MT. Rainier
Trinitas Healthcare Staffing
Service manager job in Yakima, WA
Our Medical Center is a 214-bed facility located in the state of Washington, provides a full complement of medical services including the only open-heart surgery, advanced imaging, comprehensive robotics, state-of-the-art neurosurgery, and CARF accredited inpatient rehabilitation ranked in the Top 10 percent of the nation. Staffed by approximately 750 full and part-time employees, the hospital offers a wide array of inpatient and outpatient services. The hospital provides one of only two single stay cardiac units in the State of Washington. Our Regional Medical Center is a Level I Cardiac and Level II Stroke center, with a Level III trauma designation, and a commitment to continuous reinvestment in state-of-the-art technology.
Job Description
Description
Provides, promotes, and supports a professional environment that utilizes effective delegation of responsibility. Assists and supports managers in achieving department goals. Collaborates with ancillary departments to achieve care goals. Reports to Chief Nursing Officer.
Services
- General surgical, neuro-surgery, open heart surgery, vascular surgery, orthopedic surgery, ENT procedures, endoscopy procedures, bronchoscopy procedures.
Same day Surgery Department - The SDS provides care to outpatients pre and post procedure as well as pre-op interviews / education and post-op follow-up. Provides services to adults requiring procedures such as: outpatients in both pre-op and phase II PACU, inpatients in the pre-operate phase, and outpatients, blood transfusions, dressing changes, and port-a-cath draws. It is a 9 bay unit with one nurse's stations, 3 computer terminals, two patients' bathrooms, and supply carts.
Operating Room - The Surgical Services department incorporates the management of perioperative care. There are 6 main operating rooms, one endoscopy room, and one cardio/thoracic room. Staffed for Monday-Friday. An on-call team is available 24 hours a day, 7 days a week. Employed anesthesia group.
Pre-operate Holding Area - A 5 bed unit.
Post Anesthesia Care Unit - There are 9 recovery stations and one isolation room. Capability for continuous monitoring of cardiac, respiratory, blood pressure, and pulse oximetry.
Sterile Processing Department - Service department to patient care areas throughout the hospital. SPD wraps and sterilizes instruments for use in the OR and other clinical departments in the hospital and clinic network.
Qualifications
Qualifications
Washington State RN License, experience preferred. Three to five years experience as a head nurse or staff nurse in which administrative and supervisory ability has been demonstrated is preferred. Critical Care experience preferred.
Additional Information
What We Offer
At our Regional Medical Center we take pride in our excellence and offer a comprehensive benefits package and provide competitive compensation. Benefits are designed to offer choices based on the employee's needs. These include:
Aggressive Pay
Medical
Dental
Vision
Basic Life Insurance
Additional Optional Life Insurance
Dependent Life Insurance
Short Term Disability
Long Term Disability
Personal Time Off (23 - 38 days annually)
Earned Illness Time Off
401K & Employer Match Options
EAP - Employee Assistance Program
Tuition Reimbursement
AFLAC
Membership Discounts
We look forward to receiving your application!
All your information will be kept confidential according to EEO guidelines.
$76k-134k yearly est. 16h ago
Energy Services Director Utilities Electric & Gas - Perm $ 190K WA
The Skills Coalition
Service manager job in Ellensburg, WA
Role: Energy Services Director of Utilities Electric & Gas
Type: Perm Career
Level: Director 5+ years+
Location: Salary Upto $190K
Key Skills: Senior Management \/ electric or natural gas utilities \/ Lead the Energy Services Regulatory
Lead Innovation in the Energy Sector
We are looking for a strong, visionary leader to head our newly established Energy Services Department. If you have experience in managing energy services-electric, natural gas, and telecommunications-and want to make a real impact on the future of energy, we want to hear from you.
Key Responsibilities:
· Lead the Energy Services Team: Oversee day\-to\-day operations, driving the direction and performance of electric, gas, and telecom services.
· Regulatory Compliance & Safety: Ensure full compliance with safety standards, environmental regulations, and industry best practices.
· Energy Supply & Infrastructure: Plan and manage long\-term energy strategies, focusing on sustainability, resiliency, and decarbonization goals.
· Crisis Management: Lead response efforts during major utility outages and ensure swift recovery actions.
· Budget & Financial Management: Manage the department's budget, ensuring cost control and responsible financial planning for future growth and capital investments.
· Public Relations & Stakeholder Engagement: Represent the department at industry events, collaborate with external organizations, and provide top\-notch customer service.
What We Offer:
· Benefits: Comprehensive medical, dental, life insurance, disability coverage, retirement plans, and generous PTO.
· Growth Opportunities: Professional development and career advancement options.
Apply now for review.
Requirements
Qualifications:
· Education: Bachelor's degree in electrical\/mechanical engineering, economics, business administration, or a related field.
· Experience: 5+ years in Senior Management roles within electric or natural gas utilities.
· Leadership: Proven ability to lead, motivate, and develop a diverse team of professionals.
· Skills: Strong financial, strategic, and operational management skills.
Skills Preferred:
· Master's degree or advanced qualifications.
· Bilingual in English\/Spanish.
· Experience in public\-sector utilities and union environments.
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$190k yearly 60d+ ago
Senior Manager, Transactions Advisory Services
Baker Tilly Virchow Krause, LLP 4.6
Service manager job in Yakima, WA
Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world's leading financial centers - New York, London, San Francisco, Los Angeles, Chicago and Boston. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP (Baker Tilly) provide professional services through an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws, regulations and professional standards. Baker Tilly US, LLP is a licensed independent CPA firm that provides attest services to its clients. Baker Tilly Advisory Group, LP and its subsidiary entities provide tax and business advisory services to their clients. Baker Tilly Advisory Group, LP and its subsidiary entities are not licensed CPA firms.
Baker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion. Visit bakertilly.com or join the conversation on LinkedIn, Facebook and Instagram.
Please discuss the work location status with your Baker Tilly talent acquisition professional to understand the requirements for an opportunity you are exploring.
Baker Tilly is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law.
Any unsolicited resumes submitted through our website or to Baker Tilly Advisory Group, LP, employee e-mail accounts are considered property of Baker Tilly Advisory Group, LP, and are not subject to payment of agency fees. In order to be an authorized recruitment agency ("search firm") for Baker Tilly Advisory Group, LP, there must be a formal written agreement in place and the agency must be invited, by Baker Tilly's Talent Attraction team, to submit candidates for review via our applicant tracking system.
Job Description:
We are currently searching for a Senior Manager to join our Transaction Advisory Service team within our Financial Advisory Services consulting team. This is a great opportunity to be a valued business advisor and provide due diligence and transaction advisory services to our clients to meet their complex financial needs. You will work side-by-side with firm leadership to serve clients and build the business, having a direct impact on the firm's success. As one of the fastest growing firms in the nation, BT has the ability to offer you upward career trajectory, flexibility in how and where you get your work done and meaningful relationships with clients, teammates and leadership who truly care about you and your development.
You will enjoy this role if:
* You are looking for an opportunity to build your career in a specific industry, becoming an industry expert to the clients you serve - Baker Tilly Industries
* You can see yourself as a trusted business advisor, working face-to-face with clients to find creative solutions to complex accounting and business challenges
* You want to work for a leading CPA advisory firm that serves middle market clients and whose owners have both their clients' and employees' best interests in mind and are transparent in their decisions
* You value your development and want to work for a firm that provides you the autonomy to own your schedule and career through structured programs (ask us about My Time Off, My Development and Dress for Your Day!)
* You want to contribute to your engagement team's professional growth and develop your own leadership skills to build a career with endless opportunities now, for tomorrow
What You Will Do:
* Data gathering, document review and preparation of quality of earnings reports.
* Research and financial analysis of target companies.
* Due diligence for both buy side and sell side transactions.
* Communication with clients to ensure delivery of exceptional client service.
* Participate in various marketing and recruiting activities of the firm.
* Opportunities for career development and to advance within the transaction advisory services group.
* Utilize your entrepreneurial skills to network and build strong relationships internally and externally with clients and the community
* Invest in your professional development individually and through participation in firm wide learning and development programs
* Support the growth and development of team members through the Baker Tilly Care and Teach philosophy, helping associates meet their professional goals
Qualifications
* 8+ years' experience in a large accounting firm in audit, financial advisory or transaction service lines
* Relevant bachelor's degree in accounting, finance or related
* Certified Public Accountant (CPA) certification preferred
* High motivation, initiative and positive attitude
* Excellent organizational skills with a demonstrated ability to multitask and handle multiple priorities appropriately
* Intermediate modeling and excel skills, experience conducting complex quantitative
and qualitative financial analysis and ability to generate data-driven insights
* Ability to work autonomously, to meet tight deadlines, and to thrive in a fast paced
environment with shifting priorities
* Excellent verbal and written communication, experience presenting analyses to
management and ability to lead and drive initiatives
* Ability to work effectively and thrive in a team environment with all levels of client personnel in various industries
* Ability to comfortably interact with senior level client personnel, including supporting the preparation of and participating in executive briefings
The compensation range for this role is $163,000-$240,000. Actual compensation is influenced by a variety of factors including but not limited to skills, experience, qualifications, and geographic location.
$163k-240k yearly Auto-Apply 28d ago
Sr General Manager
Sfe, LLC
Service manager job in Mabton, WA
Oversee and coordinate the planning, organizing, training and leadership necessary to achieve stated objectives in sales, cost management, employee retention, customer service, food quality, cleanliness and sanitation and district client satisfaction.
Responsibilities :
Manages salaried managers and hourly associates in the Food Service Department.
Oversees the overall management, direct client interface, direction and quality of the account.
The ability and dedication to train the Assistant Food Service Director to ultimately take on newly awarded contracts or other current business Leads program innovation efforts to ensure academic success through feeding more students.
Establishes and maintains excellent relationships with District Administrative staff and Board of Trustees. Hiring, training and development of staff. Plans, assigns, and directs work; appraises performance; rewards and disciplines associates; addresses complaints and resolves problems.
Prepares district annual budget and manages labor, food costs and other elements to deliver to targets.
On time completion of required daily/weekly/monthly reports such as inventory, production records, payroll/timekeeping, etc.
Oversees and participates in the preparation and service of food and beverage items in adherence to SFE food standards for preparation, presentation, sanitation and safety (meeting HACCP and OSHA guidelines) and portion control.
Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.
Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with SFE and the district's policies and procedures.
Fill in where needed to ensure customer service standards and efficient operations
Develop, plan and carry out SFE marketing and promotional activities.
Other duties, as assigned.
Qualifications :
Bachelor's Degree with an academic major in areas including food and nutrition, food servicemanagement, dietetics, family and consumer sciences, nutrition education, culinary arts, business, or a related field.
Minimum of 8-10 years in the Food Service industry. With 6-8 years' experience as a Food Service Director in the K-12 market.
Strong knowledge of food and catering trends with a focus on K12, quality, production, sanitation, food cost controls, and presentation
Previous P&L accountability; cost management and growth aspects
Strong leadership, staff management, coaching and supervisory skills
Strong communication; written and verbal skills and presentation abilities
Ability to engage and communicate on multiple levels including management, client, customer and associate levels
Excellent financial, budgetary, accounting and computational skills
Proficient computer skills such as Microsoft Office programs (Outlook, Excel, Word, PowerPoint), POS systems and internet
ServSafe certification
Must pass a background check
Must maintain a valid driver's license and current auto insurance
We are an Equal Opportunity Employer (Gender/Minority/Veterans/Disabled) and participate with the federal E-Verify Employment Eligibility Program.
$66k-123k yearly est. Auto-Apply 6d ago
Retail Manager
Yakima Union Gospel Mission
Service manager job in Yakima, WA
Job DescriptionDescription:
Job Purpose
This position plays a vital role in promoting and embodying the mission, vision, and values of YUGM. This role is responsible for overseeing and managing the retail department of the thrift store and providing coaching, training, and mentorship of the retail team. Responsible for team performance as it relates to store metrics, goals, merchandising, cleanliness, and quality customer experience.
Mission, Vision, and Core Values
At YUGM we are committed to our mission of,
“following Christ in helping people move from homelessness to wholeness,”
so that every homeless person in Yakima County has the opportunity for permanent life transformation in Jesus Christ. Our mission is rooted in Christian values, and we believe by combining
Love + Professionalism,
we focus on achieving meaningful
Outcomes
that transform lives. Relationships are at the heart of our work, guiding how we connect with our clients, our team, and our community.
To perform successfully in any role within our organization, employees are expected to exemplify YUGM's Core Values of
Love + Professionalism = Outcomes
. These competencies are demonstrated in the following ways:
LOVE
Enhance Christ's reputation through personal interactions with others.
Pursue God personally, relationally, emotionally, and intellectually.
Be present, authentic, and relationally available in all contexts.
Demonstrate genuine and sacrificial care for the wellbeing of others.
PROFESSIONALISM
Be consistently punctual and present at work, meetings, and appointments.
Meet deadlines and fulfill commitments with thorough follow-through.
Proactively measure work to ensure continuous learning and improvement.
Communicate effectively, both orally and in writing.
OUTCOMES
Pursue constant growth, learning, and improvement.
Think creatively, strategically, and spiritually.
Be regularly sought after for input and value.
Maintain YUGM's mission clarity and exemplify a Christ-like attitude under stress.
Duties and Responsibilities
Cultural and Ministerial Responsibilities
Uphold and promote YUGM's Christian beliefs and behaviors, core values, policies, and procedures with a high-level of integrity.
Develop professional, caring, strengths-based relationships built on truth, respect, encouragement, and trust.
Provide ministry and show kindness and grace to staff, volunteers, clients, donors, and the community.
Support initiatives that foster a culture of services, compassion, and faith within the workplace.
Engage in opportunities to pray for individuals, departments, strategic plans and other YUGM needs.
Functional Responsibilities
Leadership & Team Culture
Lead by example in “revealing Christ” to staff, volunteers, donors, and customers, consistently modeling YUGM's mission, vision, and values.
Promote a positive, encouraging, and professional work environment that fosters staff development and spiritual growth.
Provide ongoing training, coaching, and support to all staff, building a unified team committed to excellence and service.
Support the spiritual and relational culture of the team through practices such as morning huddles, shared prayer, and goal setting.
Staffing, Supervision & Administration
Hire, train, coach, and terminate staff in accordance with YUGM policies. Complete all related paperwork accurately, including hiring forms, coaching documentation, termination records, and workers' compensation reports.
Supervise Assistant Managers and Leads, supporting their growth and helping resolve customer or transaction issues.
Schedule staff to ensure adequate coverage and smooth store operations using Deputy software for weekly and daily schedules.
Assign and oversee CJ (Community Jobs) workers and volunteers on the sales floor.
Communicate all employee incidents, customer service problems, and general store operations to the Regional Retail Director or Director of Store Operations.
Communicate regularly with store leadership to address employee performance, recognition, and concerns.
Customer Service & Store Engagement
Provide a joyful, Christ-honoring welcome to all customers, ensuring a positive shopping experience from entry to checkout.
Establish and uphold customer service standards that reflect YUGM's mission and values.
Assist in resolving customer concerns or complaints with grace and professionalism.
Share the story and impact of Yakima Union Gospel Mission with customers and staff to build community connection and mission awareness.
Financial Oversight & Reporting
Oversee all register operations, ensuring accuracy and security in all transactions including:
Opening, mid-day, and closing tills
Making change and addressing register errors
Ensuring cash is secure and never left unattended
Prepare and organize financial paperwork, including:
Daily sales reconciliation
Deposit preparation (3x/week)
Sales, category, and donation charts
Accurate recordkeeping and secure storage of all documentation
Monitor daily and weekly performance via Cyfe and ThriftTrac dashboards; set and communicate sales goals with staff.
Identify and promptly report accounting-related issues to management.
Store Operations & Merchandising
Oversee daily store operations and maintain a clean, organized, and safe shopping environment.
Ensure timely completion and submission of daily metrics and reports to the Thrift Leadership Team.
Manage merchandise flow and display changes to enhance the customer experience and optimize sales opportunities.
Partner with the Processing Manager to coordinate product flow to the sales floor and address any operational needs.
Maintain cleanliness and orderliness of entryways, shopping cart areas, register stations, parking lots, and sidewalks.
Ensure staff appearance aligns with YUGM image standards.
Additional Responsibilities
Work with other Retail Managers to build consistency across all YUGM thrift locations.
Partner with managers and department leaders to recruit, schedule, train, and care for volunteers.
Foster a strong relationship between Retail and Processing departments, ensuring teamwork and shared mission focus.
Attend, as requested or required, all YUGM trainings and meetings scheduled by the management team to keep current on any policy changes, new procedures, and other information essential to performing the job.
Other duties as assigned in support of YUGM's mission and values.
Requirements:
Qualifications
Education and Experience:
Experience in retail operations preferred.
Excellent communication skills (both oral and written) with an excellent command of the English language.
Excellent math and money handling skills.
Ability to interpret a variety of instructions furnished in written or oral form.
Ability to operate a cash register and credit card machine.
Ability to operate general office machines, copier, fax, printers, scanners.
Proficiencies:
Excellent organizational, written, and verbal communication skills.
Ability to work independently and as part of a team in a fast-paced environment.
Must be a problem solver and be able to work with a minimum of supervision and take initiative.
Strong interpersonal and communication skills.
Excellent organizational and time management skills.
$36k-66k yearly est. 28d ago
General Manager
Coraltreehospitality
Service manager job in Cle Elum, WA
Are you ready to shape the future of hospitality at Suncadia Resort? We are seeking a General Manager who will lead with purpose, raise the bar on service, and build a strong operational foundation that enables our teams to focus on delivering exceptional guest experiences. As General Manager, you will provide strategic and hands-on leadership across all areas of the resort, including guest services, sales and revenue management, engineering, and property operations. You will thoughtfully lead change by implementing clear processes, systems, and standards that create consistency and stability, allowing teams to work with confidence and deliver elevated, personalized service.
You are a leader who expects excellence and inspires it in others. Through strong people leadership and a values-driven approach, you will foster a culture where employees are empowered to grow, take ownership, and continuously level up performance. You will guide the organization through evolution and improvement while maintaining a steady focus on service, quality, and results. In close partnership with the marketing team, you will ensure alignment on brand positioning and guest experience initiatives, bringing the Suncadia story to life at every touchpoint. You will lead the senior hospitality leadership team to drive operational excellence, service innovation, and continuous improvement, consistently delivering distinctive and memorable experiences.
We are looking for a leader who is passionate about people, committed to service excellence, and invested in building strong, meaningful connections within the Roslyn and Cle Elum communities.
Annual Salary Range: $225,000.00 - $250,000.00
There's no place like Suncadia.
Suncadia Resort is a 6,400 acre mountain resort community located in the Cascade Mountains, just 90 minutes east of Seattle. Where you can be in nature, and true to yours. Suncadia Lodge has 254 full-service guest suites and penthouses, newly renovated in fall of 2025 along with a newly renovated lobby and restaurant. The Inn has 18 boutique guest rooms and suites and an updated full-service upscale restaurant. Additionally, Suncadia operates is the Property Manager for over 175 luxury vacation rentals within the community. Suncadia has two 18-hole golf courses, a Swim and Fitness Facility, miles of trails, and numerous other recreation amenities.
Why join our team?
It takes a balance of innovators, relationship builders, and risk-takers to showcase the magic of Suncadia. There's no one like you, and the individuality of our team members is central to our success. We value integrity and seek service-minded individuals who are passionate about delivering greatness. Sound like you? Join us and enjoy the benefits of being on our team.
Benefits: Full-time employees are eligible for medical, dental, vision, 401k (with a company match!) benefits, and more
Perks: Enjoy free golf, discounts on resort retail and food & beverage, and more!
A Balanced Life: Full-time team members are eligible for 2-weeks of PTO and holiday pay in their first year
Travel is good for the soul: Experience destinations around the country with team member hotel discounts
Growth: Opportunities for internal career growth and expansion
Celebrate: Monthly team member gatherings, quarterly events, and the legendary Team Member Golf Tournament
Be Part of the Magic: Trust us, seeing a first-time guest take in our Cascade views never gets old
*Some benefits may vary based on job classification
Responsibilities
· Foster a guest service-focused culture by implementing and maintaining a culture that consistently exceeds expectations, ensuring that guests receive exceptional service and memorable experiences
· Lead positioning of the property, providing innovative and creative strategies to effectively differentiate the property from competitors with goals to consistently deliver a 4-diamond resort experience
· Develop and implement strategic and tactical plans to achieve business objectives, consistently delivering accurate forecasting projections and implementing effective adjustments as required to balance quality and profitability in-line with investor expectations
· Drive operating success and profitability of the property, focused on both annual and long-term financial goals and expectations as established in the annual business plan
· Elevate the resort to consistently achieve high levels of customer satisfaction from team members and guests alike, continuously striving to exceed expectations and uphold the standards of Suncadia and CoralTree Hospitality
· Lead, inspire, and develop high-performing teams by fostering a culture of accountability, growth, and excellence, empowering team members to reach their full potential while modeling servant leadership and a relentless commitment to exceptional performance
· Partner with the real estate sales and marketing team to support on-property buyer and broker sales initiatives, builder relationships, and integration of real estate offerings into the guest experience
· Understand current technology landscape and seek out opportunities to improve efficiencies in this area, in partnership with CFO, CoralTree and others
· Collaborate and partner with Home Owner Associations and owners in the Lodge to effectively manageservices and activities impacting these groups and managed by hospitality
· Effectively represent the property in the local community, regionally and nationally, building strong relationships with internal and external partners
· Ensure that the property is operated safely and securely according to property and company standards by implementing policies and procedures that prioritize the health and well-being of our guests and team members
· Build personal credibility by demonstrating the highest ethical standards, treating others fairly, and inspiring trust with all constituencies, including investors, owners, members, community, customers and team members
· Lead the career development of self and others by attracting and retaining high performing talent, encouraging and supporting career development, and driving continuous learning to ensure the growth and success of the team. Lead by lifting others.
· Manage organizational change productively by driving continuous improvement, building support for and adapting to change, and empowering talented and prepared people to succeed
· Create strategic alignment between investor/company goals, hospitality goals, and individual goals, ensuring that all parties are working towards a common goal and that success is achieved
· Balance the needs of the investment group, guests, and team members, considering the needs and interests of each group to ensure a productive and harmonious work environment
· Possess a thorough understanding of income statements, balance sheets, cash flow, hospitality accounting, and internal control principles to ensure accurate financial reporting and compliance
· Perform other duties as assigned by management
Qualifications
· At least 15 years of hotel operations experience in a leadership position at a 4-diamond destination property
· Servant leader with hospitality in their DNA, driven to serve guests and team members first, empower others, and lead with humility, purpose, and a commitment to excellence
· Degree in Business Administration, Hotel & Restaurant Management, or similar
· Robust background in luxury hospitality - resort community preferred
· Experience with property management, condo hotels and HOA
· A strong leader with desire to satisfy the needs of others with a proven track record in a similar position
· Organized, personable, and have exceptional verbal and written communication skills
· Strong in finance and computers skills
· Experience optimizing and introducing new technology successfully
· Exceptional communication skills
#SuncadiaResort
$66k-125k yearly est. Auto-Apply 6d ago
Store Manager
Essilorluxottica
Service manager job in Union Gap, WA
Requisition ID: 912901 Store #: 005930 Sunglass Hut MACYS Position:Full-TimeTotal Rewards: Benefits/Incentive Information At Sunglass Hut, we're always in the sun. You'll find a dynamic space with endless possibilities to grow your career. We are a culture that wants to see you succeed, develop your customer expertise and care, and feel supported by people who embrace you. With us, you'll bring warmth into the hearts and souls of our customers and the world we live in. We believe in the freedom of self-expression, inclusivity and authenticity, which is why we bring exclusive styles of high-quality fashion and performance sunglasses to all.
A world leader in the specialty sunglass retail business with over 3,000 stores worldwide, we believe in the freedom of self-expression, inclusivity and authenticity, which is why we bring exclusive styles of high-quality fashion and performance sunglasses to all.
Sunglass Hut is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!GENERAL FUNCTION
The Store Manager is an on-the-floor leader, not only performing all store functions, but also acting as a guide and role model for the team. Coaches, develops and inspires the team so that everyone working in the store serves as a true ambassador for Sunglass Hut. The Store Manager creates an environment where everyone delivers great service through The Sunglass Hut Experience.
MAJOR DUTIES AND RESPONSIBILITIES
Utilizes The Sunglass Hut Experience tools to consistently deliver sales plan and company objectives
Drives sales by continually identifying opportunities to achieve both personal and store goals
Leads by example by coaching, developing, mentoring and inspiring the team to enhance store performance
People work for people - uses this philosophy to grow careers, encourage teamwork and retain talent through a development-focused environment
Networks, recruits, hires to staffing needs, and trains using the onboarding tools provided as part of The Sunglass Hut Experience
Inspires team growth through individual development plans.
Creates an inspirational and motivating work environment that reflects the integrity of the brand
Creates an EMOTIONAL CONNECTION within the store team that translates into sales and ensures every Associate consistently delivers The Sunglass Hut Experience
Continually coaches and develops the team to ensure consistent and absolute execution of The Sunglass Hut Experience
Develops customer relationships through interaction and feedback
Acts as an ambassador for the Sunglass Hut brand
Builds the Sunglass Hut brand by consistently executing the brand standards
Stays adept at knowing the product and staying curious on new merchandise and fashion trends
Ensures impeccable execution of operational policies and procedures, and maintains brand standards
Communicates information regarding promotions, contests, and incentives to the team.
BASIC QUALIFICATIONS
High school diploma or equivalent
Previous leadership experience of 2+ years
Demonstrated expertise in every aspect of store operations
Detail-oriented
Ability to use critical thinking to deliver absolute execution of the operational components of the store
PREFERRED QUALIFICATIONS
Customer service and/or retail experience
Pay Range: 18.45 - 27.96
This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at ************ (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email ********************************.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
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Nearest Major Market: Seattle
Nearest Secondary Market: Yakima
Job Segment:
Fashion Retail, Retail Manager, Retail Operations, Store Manager, Home Care, Fashion, Retail, Healthcare
$36k-66k yearly est. 20d ago
Denny's - GENERAL MANAGER
Feast Enterprises
Service manager job in Sunnyside, WA
Job Description
Reporting to the District Manager, the General Manager will be responsible for overall restaurant operations including execution and management of staff, controllable profit plan achievement, guest count growth, and sales building activities. Additional responsibilities include focus on employee selection, retention, continuous operational improvement, and a strong commitment to hospitality and guest satisfaction. General Managers must have a strong commitment to and exhibit Denny's Guiding Principles when interacting with others.
Job Responsibilities
These are areas of performance in which the General Manager must be successful to meet their accountabilities:
Guests: Makes sure that all Restaurant Managers and employees put "Guests First" to ensure a respectful and enjoyable environment, satisfied guests, and repeat business.
People: Attracts, hires, develops, coaches, and retains Restaurant Managers and hourly employees to ensure an engaged, high-performing team. Does so by:
Working to create and maintain a respectful and enjoyable environment for our employees.
Recruiting and selecting effectively.
Using corporate training programs, individual development plans, and work assignments to develop employees' knowledge and skills.
Providing timely, constructive coaching and feedback.
Restaurant Operations: Directs restaurant operations to ensure that Denny's Brand Standards for food and facilities are consistently achieved. Does this by:
Making sure food preparation, handling, and storage guidelines are consistently followed.
Enforcing sanitary practices for the general cleanliness and maintenance of the restaurant.
Growth: Drives sales, guest count, and profit for the restaurant by:
Developing and executing a local store marketing plan.
Building strategic relationships in the community with civic, business, school, and professional organizations.
Ensuring timely and quality implementation of all Divisional and National marketing promotions and co-op marketing initiatives.
Financials: Interprets financial and operational reports and schedules; analyzes data and identifies gaps in operating performance; and develops solutions to ensure that operating goals are achieved.
Security: Monitors to ensure that proper security procedures are in place to protect guests, employees, and company assets.
Asset Management: Monitors to ensure that proper cash handling and inventory management procedures are in place to protect and conserve company assets.
Compliance: Maintains compliance with all Denny's employment policies, as well as state, local, and federal regulations.
Problem Resolution: Proactively ensures that problems are addressed and resolved (such as customer complaints, employee relations issues, facilities or security issues, etc.). Involves support resources, such as the District Manager or Human Resources Manager, as appropriate.
Teamwork: Performs other duties as needed or assigned; willingly assists others without being asked.
Competencies
Focusing on Guests: Has a "Guests First" mindset. Understands who his/her guests are and is dedicated to exceeding their expectations. Puts guests first while balancing the needs and priorities of the business to create win/win solutions.
Driving for Results: Is "Hungry To Win" for self, team, and Brand. Pushes self and others for results that move the business forward. Can be counted on to meet or exceed goals successfully.
Working Collaboratively: Values and lives the "Power of We" through words and actions. Works well with all people guests, franchisees, support employees, supervisors, subordinates, peers, vendors, etc. Is able to build and effectively manage productive relationships. Recognizes individual's contributions and works with and through others to achieve common goals.
Personal Accountability and Decision Making: Earns the respect and trust of others by taking initiative and honoring commitments. Makes timely, informed decisions and owns outcomes for those decisions. Is open to new and differing perspectives when making a decision. Understands the impact of his/her words and actions and strives to be a positive influence on others.
Managing Talent: Understands the Denny's family is our most important asset and sees each member of the team as a valuable part of the whole. Surrounds self with the best team and makes tough, yet timely and appropriate, people decisions. Provides effective, timely feedback and coaching. Selects strong, competent candidates and is able to develop strong leaders by providing challenging assignments.
Leadership Courage: Acts and leads with conviction; stands up for self and team appropriately. Speaks up professionally and promptly to address issues and provide solutions. Gives others direct, timely, and constructive feedback.
Business Acumen: Knows how the business works and how it relates to the marketplace. Open to innovative ways to achieve solutions to move the business forward. Sees the "big picture"; understands how operational and support functions work together for the growth and success of the business.
Essential Functions
Must be able to lift a tray weighing up to 25 lbs
Must be able to lift and carry supplies and equipment weighing up to 50 lbs; place items on high and low shelves in office, store rooms, service areas, walk-in coolers, and freezers
Must be able to bend, stoop, reach, lift, and grasp
Must be able to hear well in a loud environment to respond to employee and guest needs
Must meet any state, county, or municipal regulation pertaining to health risk concerns about food handling
Must be able to operate point-of-sale system and differentiate between monetary denominations
Must be able to work with all Denny's menu products
Must be able to work with potentially hazardous chemicals
Must have sufficient mobility to move and operate in confined work area
Must be able to work inside and outside the restaurant
Must be able to observe staff and all aspects of restaurant operations
Must be able to stand and walk during an 8 to 10 hour shift; occasional shifts in excess of 10 hours may be required due to the demands of the business
Must be able to tolerate extreme temperature changes in kitchen and freezer areas
Position Qualifications
Minimum of 3 years of experience in restaurant, hospitality, or retail management; additional operations and/or leadership experience strongly preferred
Associate's or Bachelor's degree preferred or equivalent combination of education and experience
Food Safety Manager certification required
Strong organizational skills with excellent oral and written communication skills and the ability to communicate with all levels of the organization
Ability to communicate effectively, both orally and in writing, in the English language
Possesses basic math skills (add, subtract, multiply, divide)
Places a value on diversity and shows respect for others
Proven ability to problem solve and handle high stress situations
Interprets financial statements and understands contributing factors
***Note: Any applicant who is offered and accepts employment with the company will be required to review and sign an agreement providing that the company and the employee must submit most employment-related disputes to binding arbitration and forgo proceedings before a jury in court.***
$66k-123k yearly est. 27d ago
Assistant Manager
Arby's, Flynn Group
Service manager job in Yakima, WA
Flynn Arby's joined Flynn Group in 2018 with the acquisition of 300+ restaurants. Today we are the largest Arby's franchisee in the world and continue grow by building new stores and acquiring other franchise operators. We are one of seven premier brands of Flynn Group, which was founded in 1999 by Greg Flynn. It has grown since then to the largest franchise operator in the world. Flynn owns and operates a diversified portfolio of restaurants in iconic, world class brands across diverse segments, including Applebee's, Arby's, Panera Bread, Pizza Hut, Taco Bell, Wendy's and Planet Fitness. Our primary mission is to be the premier operator within each of these brands. We will achieve this by focusing on our core values; Care Genuinely for People, Play like a Champion, and Win as One.
At Flynn Arby's, we are seeking an Assistant Manager to join our exceptional team. This is a unique opportunity to be part of a world-class food/hospitality company and contribute to our continued success. If you are ambitious, proven, and have a passion for delivering flawless customer service, we want to hear from you!
Responsibilities:
+ Work closely with the General Manager to ensure the smooth operation of the restaurant
+ Train and mentor team members to ensure they deliver exceptional service to our guests
+ Manage inventory and ensure strict adherence to food safety and quality standards
+ Assist in scheduling and maintaining labor cost controls
+ Provide leadership and direction to the team to achieve sales targets
+ Handle customer inquiries and resolve any issues promptly and professionally
+ Maintain a clean and organized restaurant environment
+ Collaborate with the management team to determine and successfully implement operational improvements
Requirements:
+ At least 2 years of experience in a similar Food/Hospitality role
+ Proven ability to lead and motivate a team
+ Strong communication and interpersonal skills
+ Exceptional problem-solving abilities
+ Ability to work in a fast-paced environment and handle multiple tasks simultaneously
+ Understanding of food safety regulations and proven methods
+ Flexibility to work evenings, weekends, and holidays as required
This position offers a robust benefits package, Health Savings Account (HSA), Short & Long Term Disability, Life Insurance, Legal Plan, Pet Insurance, Employee Assistance Program (EAP), 401(K) Plan + Company Match, Paid Time Off, Employee Resource Group(s), Tuition Reimbursement program through Colorado Technical University, and much, much more! (Full Time / Part-Time must work at least 30 hours a week)
Assistant Manager Compensation Range: $18 - $20 / hour, depending on location.
Monthly profit share bonuses, Heathcare benefits (HSA/STD/LTD/Life/Legal/Pet/EAP), 401k with match, Tuition reimbursement, PTO, Paid Sick Leave
Flynn Group is an equal opportunity employer. We are committed to creating a diverse and inclusive workforce and providing reasonable accommodations/adjustments for individuals with disabilities. If you require any accommodation or adjustments throughout the application process, please let us know. We look forward to reviewing your application and potentially welcoming you to our premier team!
$18-20 hourly 60d+ ago
Assistant Store Manager - FT
Olyortho
Service manager job in Selah, WA
Our vision is that every person has the opportunity to learn, work, and thrive in all aspects of life.
To achieve our vision, we are committed to dismantling racism and advancing equity, diversity, and inclusion so we can help people reach their fullest potential through our education, job placement, and career pathway services. We do our work with great gratitude for the community donations, purchases, and partnerships that make our mission possible.
Right now, our SELAH, WA store is seeking a Full Time Assistant Store Manager!
Hourly Rate: $19.71 per hour
Position Summary: Assistant Store Managers have direct supervision of all retail supervisors, and hourly staff who have access to the vault and/or registers. They have responsibility with regard to total store supervision on a day by day basis to meet the needs of the store and its customers.
Essential Duties and Responsibilities: The Assistant Store Manager responsibilities include the following and other duties as assigned:
Performs all opening and closing procedures and responsibilities
Ensure that the store audits are maintained at or above an acceptable level
Ensure the LP Audits are maintained at an acceptable level
The lead for the semi-annual inventory
Monitor all safe procedures and ensures all cash handling procedures are per policy
Oversees supply management and ordering processes to ensure smooth store operations, while monitoring expenses to stay within budget for monthly and annual reporting.
Ensures payroll expenses are aligned within budgeted parameters
Able to delegate work to appropriate employees.
Ensure that all wage requests and payroll timekeeping is up to date for all employees
Responsible for all employee reimbursements, petty cash, and travel related expenses
Ensures building and functions are properly maintained; submits and monitors maintenance requests
Ensure security and safety systems are in working order, including but not limited to door locks, alarms, bank deposits, refunds, vouchers, and incident reports
Full Cycle Hiring
Be active in interviewing and onboarding new retail employees by following Goodwill's recruitment guidelines.
Loss Prevention
Serves as the security "captain" for assigned store location - works in cooperation with management and Loss Prevention to protect company assets from internal and external theft.
Customer Service
Ability to deliver exceptional customer service to a variety of customers.
$19.7 hourly 3d ago
Assistant Manager
Flynn Applebee's
Service manager job in Union Gap, WA
Flynn Group, founded by Greg Flynn started its journey with the acquisition of 8 Applebee's in 1999. Over the next two decades we grew by building new stores and acquiring other franchise operators to become the largest Applebee's franchisee in the world. This strong foundation is what allowed Flynn Group to expand into other brands, countries, and industries. We have over 460 Applebee's restaurants in 24 states.
Flynn Applebee's is one of seven premier brands of Flynn Group, which has grown to be the largest franchise operator in the world. Flynn owns and operates a diversified portfolio of restaurants in iconic, world class brands across diverse segments, including Applebee's, Arby's, Panera Bread, Pizza Hut, Taco Bell, Wendy's and Planet Fitness. Our primary mission is to be the premier operator within each of these brands. We will achieve this by focusing on our core values; Care Genuinely for People, Play like a Champion, and Win as One.
Position Description
As an Applebee's Assistant Manager, you will be engaged in all aspects of the day-to-day operations at the restaurant. You are responsible for getting guests and staff passionate about their experience every day at Applebee's. You will need to be team leader, excellent problem solver, handle stress and rise above. You will work hard, but have an outstanding time doing it!
Essential Duties and Responsibilities
+ Ensures timely, friendly service according to company guidelines, achieving established objectives of the unit.
+ Cultivates a culture in accordance with the Flynn Applebee's Premier Card of our core values and beliefs.
+ Ensures the immediate response and correction of all verbal guest complaints to self and staff.
+ Ensures guest contact as a priority with completion of required table visits established by Flynn Applebee's standards.
+ Maintains departmental inventory levels.
+ Ensures product preparation and presentation uncompromisingly meeting company standards by performing line checks.
+ Effectively schedules employees to meet sales demands.
+ Maintains effective safety and security programs.
+ Promotes and leads restaurant organization, cleanliness and sanitation.
+ Performs routine maintenance and immediately reports to the General Manager/Area Director of needed repairs.
+ Promotes quality recruitment and referrals of potential team member and management candidates.
+ Promotes Flynn | Applebee's training procedures for new managers.
+ Helps maintain a trained staff through effective use of employment orientation, individual training sessions, employee meetings and implementation of company policy and training systems.
+ Participates in the constant development of employees using One-on-One and performance documentation, and contributes to the completion of written evaluations.
+ Assesses the efficiency of employees, provides fair feedback on a regular basis, and continuously works with employees on their areas of development.
+ Monitors acceptable employee performance and documents situations that require or could lead to disciplinary or corrective action.
+ Assures compliance with company policies, practices and procedures.
+ Responsible for controlling cost in assigned department.
+ Compliance with local, state and federal laws, regulations and guidelines.
+ Drives bi-weekly / weekly food and liquor inventories at the AD/GM's request and is accountable for completion.
+ Responsible for preparing and submitting accurate daily paperwork.
+ Assures sanitation standards meet or exceed Health Department and Flynn Applebee's standards.
+ Provides a role model for managers and employees.
+ Develops self on all store related technology.
+ Must be willing and able to work in all positions and assist in a team member position as needed when in a restaurant. This includes cooking on the line, expo, seating guests, bartending, etc.
+ Uses the Management Development Program for continuous growth of leadership skills and proficiencies.
Education and Experience
+ At least 2-3 years restaurant management experience
+ Serve Safe Food and Serve Safe Alcohol Certifications also a plus
Compensation: Applebee's Assistant Managers: $17.48 to $25 per hour, which is approximately $50,000 to $71,500 annually based on a 50-hour work week. Potential for monthly bonus, where applicable by location..
Competitive wages, Profit Sharing/Bonus, Medical/Dental/Vision, HSA, Short/Long Term Disability, Life, Hospital Indemnity, Critical Illness, AD&D, Legal, 401k with match, Paid Vacation, Paid Sick Leave Additional Benefits: 'Managers' with 6 months of continuous employment will receive 5 days of PTO until their 1st anniversary. Employees are eligible for additional vacation time of 40 to 200 hours per year based on the number of years worked. Part time managers are eligible for a prorated amount of PTO depending on the percentage of time employed compared to a Full-Time Manager. This job is also eligible for profit share bonuses.
Physical Standards:
Must have the ability to:
+ Work various shifts ranging in hours, including weekends.
+ Stand and exert well-paced mobility for up to ten (10) hours in length.
+ Safely lift pots, pans, glassware, boxes, etc. up to 50 pounds in weight.
+ Read and write to facilitate communication. Must possess finger and hand dexterity for using small tools and equipment.
**For a copy of Flynn Group's Workplace Privacy Notice, please visit**
*************************************
Flynn Group is an equal opportunity employer. We are committed to creating a diverse and inclusive workforce and providing reasonable accommodations/adjustments for individuals with disabilities. If you require any accommodation or adjustments throughout the application process, please let us know. We look forward to reviewing your application and potentially welcoming you to our premier team!
$50k-71.5k yearly 60d+ ago
Assistant Manager
Quantum Residential
Service manager job in Ellensburg, WA
JOB SUMMARY: Responsible for conversion of telephone and walk-in prospects to leases, resulting in maintained and increased occupancy, and the inherent responsibility to effectively communicate to existing residents and establish a successful renewal program.
Responsibility for weekly/monthly reports to include receiving and posting of rents, with additional responsibility to assist the On-site manager with the coordination of day-to-day activities of the development, in accordance with the standards established by Quantum Residential. Assist in maintaining office clerical, filing and record keeping systems. Identify and strive to meet the resident's needs.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following but are not limited to the job specifications contained herein. Additional duties or job functions may be required as deemed necessary by supervisory personnel.
Marketing:
Respond effectively to telephone inquiries to generate prospective resident visits to the property.
Show and demonstrate apartments, utilizing sales skills to demonstrate market ready product and availability to close prospects.
Follow-up with prospective residents.
Monitor telephone and walk-in traffic at property via guest cards and traffic logs.
Walk model tour route and opens models daily to ensure quality presentation.
Obtain lease information and complete lease applications. Conduct required credit and reference checks. Set up and maintain lease files.
Conduct periodic market surveys, as requested.
Encourage resident retention by contacting all residents on renewal report that are not currently on lease.
Lease Administration:
Perform move-in inspections with new residents.
Review Welcome packet with new resident in a timely manner.
Maintain legal records/files.
Input daily activity on daily and vacancy reports.
Assist with resident relations:
Prepare and process resident service requests.
Assist with resident problems and complaints concerning rent payments, service requests, etc.
Assist with preparation of newsletters and promotion flyers.
Assist with the planning of community activities and events.
Accounting policies and procedures:
Collect, record & deposit rental payments, application fees, security deposits, etc.
Maintain account records and journals and make bank deposits.
Help to prepare weekly and monthly reports as required.
Help to prepare legal action for evictions, as necessary.
Affordable (if applicable)
Assist Manager with complying in a timely manner to all regulatory agencies and investors.
Assist with administrative and building operations are in compliance with the regulatory agencies.
Assist with conducting initial certifications, annual re-certifications, rent increases, and utility allowances, in accordance with the LIHTC and HUD guidelines.
Assist in preparing applicable sites for Management and Occupancy (MOR), REAC, Housing Quality Standards (HQS), regulatory agencies, investor audits, and inspections.
Other tasks as assigned.
SUPERVISORY RESPONSIBILITIES: Reports directly to the on-site manager. In absence of manager, supervises and schedules maintenance and on-site personnel. Works with property manager, administrative division staff, staff members of other developments, outside vendors and service providers.
Qualifications
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE:
High school diploma or general education degree (GED)
Two years related experience in property management/training preferred.
or equivalent combination of education and experience.
OFFICE EXPERIENCE: Proficient in MS Office, particularly email (both the desktop version and web based), word, and excel; knowledge of office management systems and procedures, excellent time management skills, ability to multi-task and prioritize work. Attention to details and problem-solving skills.
LANGUAGE SKILLS: Ability to read and interpret documents such as emails, utility billings, financial documents, instructional documents, rental agreements, and procedure manuals.
MATHEMATICAL SKILLS: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages.
REASONING ABILITY: Ability to add and subtract numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; use hands to handle or feel and reach with hands and arms. The employee frequently is required to walk, climb, or balance, and talk or hear. The employee is frequently required to sit; stoop, kneel, and/or crouch. The employee must frequently lift and/or move up to 25 pounds and, on rare occasions, move more than 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is rarely exposed to outside weather conditions. The employee is occasionally exposed to moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; and risk of electrical shock. The noise level in the work environment is usually moderate.
May require the need for frequent shifting of priorities and deadlines.
Must have a valid driver's license and valid liability insurance.
May require use of personal vehicle.
May require overtime to meet deadlines.
May require out-of-town travel to conferences.
$29k-42k yearly est. 9d ago
Field Services Manager
Eastern Communications
Service manager job in Yakima, WA
Job DescriptionAre you inspired by the idea of supporting our nation's critical infrastructure and securing communications for first responders, utilities, and transportation? Are you interested in being part of a fast-paced, growing company with opportunities to expand your knowledge base across a wide range of mission critical technologies?
Company OverviewRACOM was established in 1972 and designs, sells, installs, and maintains all of the technologies used in the “second half of the 911 response equation” - from the time an emergency dispatcher answers a 911 call to the time police, fire and ambulances arrive on scene, supporting specialized phone systems, pagers, radios, and voice recorders to warning lights and sirens.
RACOM has earned its exceptional reputation for delivering the highest quality products and services over its 40+ year history. In February 2023, Eastern Communications acquired RACOM corporation, and now comprises 250 employees across 17 locations nationwide.
Job SummaryThe Field ServiceManager leads a team of 5-10 field service technicians, overseeing the installation, maintenance, and troubleshooting of Land Mobile Radio (LMR) systems and other mission-critical communication infrastructure. This role requires high-level technical knowledge, strong leadership skills, and the ability to manage resources, drive service quality, and enhance operational efficiency.
The ideal candidate is a self-starter with a proven track record of leadership in agile, scaling organizations. They will balance team leadership, customer service, sales support, and cross-functional collaboration while ensuring operational success and a seamless service experience. This role also involves contract compliance, performance analysis, and leveraging tools to optimize operations.
Operating in a hybrid work environment, the ServiceManager will primarily be based at the service center to lead daily operations while strategically managing on-site visits to customer locations to ensure service quality, and oversee field operations.Role Responsibilities:
Lead mentor, and develop a team of field service technicians, fostering strong performance, professional growth, and safety compliance.
Effectively allocate resources to ensure service execution aligns with contractual commitments and customer expectations.
Collaborate with project managers, sales teams, engineers, facilities coordinators, and technicians to align service operations with business objectives, efficiency goals, and customer satisfaction.
Facilitate discussions with customers, vendors, and internal teams to drive solutions and enhance service delivery.
Oversee system configurations, installations, service execution, and contract fulfillment, ensuring compliance with industry standards, customer requirements, and regulatory guidelines.
Leverage technical expertise and strategic guidance to drive sales growth and expand service center opportunities.
Provide high-level technical direction for diagnosing and resolving complex system issues.
Optimize technician scheduling and resource allocation to improve efficiency and minimize service disruptions.
Track and analyze service center performance, technician productivity, and customer satisfaction.
Prepare reports on contract statuses, operational performance, and service challenges for senior management.
Evaluate trends and project outcomes, recommending process improvements.
Maintain accurate documentation of all service activities and customer interactions.
Utilize ERP systems such as NetSuite to track work orders, manage inventory, and analyze service center performance.
Qualifications:
5+ years of experience in servicemanagement, field operations, or technical leadership within LMR, RF, telecommunications, or critical communications industries.
Proven ability to lead and develop field service technicians in a fast-paced environment.
Expertise in resource management, scheduling, and service forecasting.
Strong communication and interpersonal skills, with the ability to collaborate effectively with customers, engineers, and internal teams.
Experience with ERP systems such as NetSuite for tracking service operations, work orders, and inventory.
Technical Skills:
Bridges technical expertise with operational leadership, ensuring technicians are equipped, supported, and strategically guided to maintain systems.
High-level understanding of Land Mobile Radio (LMR) systems, or the ability to learn quickly, enabling effective leadership in troubleshooting and issue resolution.
Proficient in diagnosing system challenges, optimizing configurations, and implementing solutions in collaboration with technicians, engineers, and project managers.
Analyzes system test results and technician reports, leveraging team expertise to direct issue resolution and ensure compliance.
Oversees system installations and maintenance, ensuring all work meets all requirements.
Evaluates service quality and performance, working with cross-functional teams to implement corrective actions and optimize configurations.
Managerial Skills:
Proven experience leading and mentoring teams, ensuring strong technical performance and professional development.
Strong decision-making skills, capable of managing multiple projects under tight deadlines.
Experience with workload forecasting, staffing planning, and technician scheduling.
Analytical and problem-solving mindset, using data-driven insights to optimize service operations.
Preferred Skills:
Experience working with Federal agencies or public safety organizations (e.g., police, fire, EMS, emergency management).
Project management experience, with proficiency in tools like MS Project, Smartsheet, or similar platforms.
Familiarity with radio or communications systems, particularly in public safety, utilities, or enterprise environments.
Knowledge of two-way radio systems, modern P25 radio architecture, LAN network infrastructure, and civil processes (including construction, grounding, and electrical systems) as they relate to communications infrastructure.
Benefits We Can Offer You:
Health, dental and vision insurance
401k and company match
Annual Performance Review and Accompanied bonus
Paid holidays, vacation and sick days
Ongoing technical training
Advancement opportunities
Company-provided uniforms and safety equipment
Safe, clean & friendly work environment
Salary does not include benefits and/or annual bonus.
If you are a talented and experienced Field Servies Manager with experience in LMR Managment who is looking for a challenging and rewarding opportunity, we encourage you to apply
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
$65k-111k yearly est. 6d ago
Director Surgical Services - Live and Play Near Beautiful Mt. Rainier
Goldmark Human Capital Solutions
Service manager job in Yakima, WA
Our Medical Center is a 214-bed facility located in the state of Washington, provides a full complement of medical services including the only open-heart surgery, advanced imaging, comprehensive robotics, state-of-the-art neurosurgery, and CARF accredited inpatient rehabilitation ranked in the Top 10 percent of the nation. Staffed by approximately 750 full and part-time employees, the hospital offers a wide array of inpatient and outpatient services. The hospital provides one of only two single stay cardiac units in the State of Washington. Our Medical Center is a Level I Cardiac and Level II Stroke center, with a Level III trauma designation, and a commitment to continuous reinvestment in state-of-the-art technology.
Job Description
Description
Provides, promotes, and supports a professional environment that utilizes effective delegation of responsibility. Assists and supports managers in achieving department goals. Collaborates with ancillary departments to achieve care goals. Reports to Chief Nursing Officer.
Services - General surgical, neuro-surgery, open heart surgery, vascular surgery, orthopedic surgery, ENT procedures, endoscopy procedures, bronchoscopy procedures.
Same day Surgery Department - The SDS provides care to outpatients pre and post procedure as well as pre-op interviews / education and post-op follow-up. Provides services to adults requiring procedures such as: outpatients in both pre-op and phase II PACU, inpatients in the pre-operate phase, and outpatients, blood transfusions, dressing changes, and port-a-cath draws. It is a 9 bay unit with one nurse's stations, 3 computer terminals, two patients' bathrooms, and supply carts.
Operating Room - The Surgical Services department incorporates the management of perioperative care. There are 6 main operating rooms, one endoscopy room, and one cardio/thoracic room. Staffed for Monday-Friday. An on-call team is available 24 hours a day, 7 days a week. Employed anesthesia group.
Pre-operate Holding Area - A 5 bed unit.
Post Anesthesia Care Unit - There are 9 recovery stations and one isolation room. Capability for continuous monitoring of cardiac, respiratory, blood pressure, and pulse oximetry.
Sterile Processing Department - Service department to patient care areas throughout the hospital. SPD wraps and sterilizes instruments for use in the OR and other clinical departments in the hospital and clinic network.
Qualifications
Qualifications
Washington State RN License, experience preferred. Three to five years experience as a head nurse or staff nurse in which administrative and supervisory ability has been demonstrated is preferred. Critical Care experience preferred.
Additional Information
Compensation/Benefits
• At our Regional Medical Center we take pride in our excellence and offer a comprehensive benefits package and provide competitive compensation. Benefits are designed to offer choices based on the employee's needs. These include:
Aggressive Pay
Medical
Dental
Vision
Basic Life Insurance
Additional Optional Life Insurance
Dependent Life Insurance
Short Term Disability
Long Term Disability
Personal Time Off (23 - 38 days annually)
Earned Illness Time Off
401K & Employer Match Options
EAP - Employee Assistance Program
Tuition Reimbursement
AFLAC
Membership Discounts
We look forward to receiving your application!
All your information will be kept confidential according to EEO guidelines.
$76k-134k yearly est. 60d+ ago
Director Surgical Services - Live Near Beautiful MT. Rainier
Trinitas Healthcare Staffing
Service manager job in Yakima, WA
Our Medical Center is a 214-bed facility located in the state of Washington, provides a full complement of medical services including the only open-heart surgery, advanced imaging, comprehensive robotics, state-of-the-art neurosurgery, and CARF accredited inpatient rehabilitation ranked in the Top 10 percent of the nation. Staffed by approximately 750 full and part-time employees, the hospital offers a wide array of inpatient and outpatient services. The hospital provides one of only two single stay cardiac units in the State of Washington. Our Regional Medical Center is a Level I Cardiac and Level II Stroke center, with a Level III trauma designation, and a commitment to continuous reinvestment in state-of-the-art technology.
Job Description
Description
Provides, promotes, and supports a professional environment that utilizes effective delegation of responsibility. Assists and supports managers in achieving department goals. Collaborates with ancillary departments to achieve care goals. Reports to Chief Nursing Officer.
Services - General surgical, neuro-surgery, open heart surgery, vascular surgery, orthopedic surgery, ENT procedures, endoscopy procedures, bronchoscopy procedures.
Same day Surgery Department - The SDS provides care to outpatients pre and post procedure as well as pre-op interviews / education and post-op follow-up. Provides services to adults requiring procedures such as: outpatients in both pre-op and phase II PACU, inpatients in the pre-operate phase, and outpatients, blood transfusions, dressing changes, and port-a-cath draws. It is a 9 bay unit with one nurse's stations, 3 computer terminals, two patients' bathrooms, and supply carts.
Operating Room - The Surgical Services department incorporates the management of perioperative care. There are 6 main operating rooms, one endoscopy room, and one cardio/thoracic room. Staffed for Monday-Friday. An on-call team is available 24 hours a day, 7 days a week. Employed anesthesia group.
Pre-operate Holding Area - A 5 bed unit.
Post Anesthesia Care Unit - There are 9 recovery stations and one isolation room. Capability for continuous monitoring of cardiac, respiratory, blood pressure, and pulse oximetry.
Sterile Processing Department - Service department to patient care areas throughout the hospital. SPD wraps and sterilizes instruments for use in the OR and other clinical departments in the hospital and clinic network.
Qualifications
Qualifications
Washington State RN License, experience preferred. Three to five years experience as a head nurse or staff nurse in which administrative and supervisory ability has been demonstrated is preferred. Critical Care experience preferred.
Additional Information
What We Offer
At our Regional Medical Center we take pride in our excellence and offer a comprehensive benefits package and provide competitive compensation. Benefits are designed to offer choices based on the employee's needs. These include:
Aggressive Pay
Medical
Dental
Vision
Basic Life Insurance
Additional Optional Life Insurance
Dependent Life Insurance
Short Term Disability
Long Term Disability
Personal Time Off (23 - 38 days annually)
Earned Illness Time Off
401K & Employer Match Options
EAP - Employee Assistance Program
Tuition Reimbursement
AFLAC
Membership Discounts
We look forward to receiving your application!
All your information will be kept confidential according to EEO guidelines.
$76k-134k yearly est. 60d+ ago
General Manager
Coraltree Hospitality
Service manager job in Cle Elum, WA
Are you ready to shape the future of hospitality at Suncadia Resort? We are seeking a General Manager who will lead with purpose, raise the bar on service, and build a strong operational foundation that enables our teams to focus on delivering exceptional guest experiences. As General Manager, you will provide strategic and hands-on leadership across all areas of the resort, including guest services, sales and revenue management, engineering, and property operations. You will thoughtfully lead change by implementing clear processes, systems, and standards that create consistency and stability, allowing teams to work with confidence and deliver elevated, personalized service.
You are a leader who expects excellence and inspires it in others. Through strong people leadership and a values-driven approach, you will foster a culture where employees are empowered to grow, take ownership, and continuously level up performance. You will guide the organization through evolution and improvement while maintaining a steady focus on service, quality, and results. In close partnership with the marketing team, you will ensure alignment on brand positioning and guest experience initiatives, bringing the Suncadia story to life at every touchpoint. You will lead the senior hospitality leadership team to drive operational excellence, service innovation, and continuous improvement, consistently delivering distinctive and memorable experiences.
We are looking for a leader who is passionate about people, committed to service excellence, and invested in building strong, meaningful connections within the Roslyn and Cle Elum communities.
Annual Salary Range: $225,000.00 - $250,000.00
There's no place like Suncadia.
Suncadia Resort is a 6,400 acre mountain resort community located in the Cascade Mountains, just 90 minutes east of Seattle. Where you can be in nature, and true to yours. Suncadia Lodge has 254 full-service guest suites and penthouses, newly renovated in fall of 2025 along with a newly renovated lobby and restaurant. The Inn has 18 boutique guest rooms and suites and an updated full-service upscale restaurant. Additionally, Suncadia operates is the Property Manager for over 175 luxury vacation rentals within the community. Suncadia has two 18-hole golf courses, a Swim and Fitness Facility, miles of trails, and numerous other recreation amenities.
Why join our team?
It takes a balance of innovators, relationship builders, and risk-takers to showcase the magic of Suncadia. There's no one like you, and the individuality of our team members is central to our success. We value integrity and seek service-minded individuals who are passionate about delivering greatness. Sound like you? Join us and enjoy the benefits of being on our team.
Benefits: Full-time employees are eligible for medical, dental, vision, 401k (with a company match!) benefits, and more
Perks: Enjoy free golf, discounts on resort retail and food & beverage, and more!
A Balanced Life: Full-time team members are eligible for 2-weeks of PTO and holiday pay in their first year
Travel is good for the soul: Experience destinations around the country with team member hotel discounts
Growth: Opportunities for internal career growth and expansion
Celebrate: Monthly team member gatherings, quarterly events, and the legendary Team Member Golf Tournament
Be Part of the Magic: Trust us, seeing a first-time guest take in our Cascade views never gets old
*Some benefits may vary based on job classification
Responsibilities
· Foster a guest service-focused culture by implementing and maintaining a culture that consistently exceeds expectations, ensuring that guests receive exceptional service and memorable experiences
· Lead positioning of the property, providing innovative and creative strategies to effectively differentiate the property from competitors with goals to consistently deliver a 4-diamond resort experience
· Develop and implement strategic and tactical plans to achieve business objectives, consistently delivering accurate forecasting projections and implementing effective adjustments as required to balance quality and profitability in-line with investor expectations
· Drive operating success and profitability of the property, focused on both annual and long-term financial goals and expectations as established in the annual business plan
· Elevate the resort to consistently achieve high levels of customer satisfaction from team members and guests alike, continuously striving to exceed expectations and uphold the standards of Suncadia and CoralTree Hospitality
· Lead, inspire, and develop high-performing teams by fostering a culture of accountability, growth, and excellence, empowering team members to reach their full potential while modeling servant leadership and a relentless commitment to exceptional performance
· Partner with the real estate sales and marketing team to support on-property buyer and broker sales initiatives, builder relationships, and integration of real estate offerings into the guest experience
· Understand current technology landscape and seek out opportunities to improve efficiencies in this area, in partnership with CFO, CoralTree and others
· Collaborate and partner with Home Owner Associations and owners in the Lodge to effectively manageservices and activities impacting these groups and managed by hospitality
· Effectively represent the property in the local community, regionally and nationally, building strong relationships with internal and external partners
· Ensure that the property is operated safely and securely according to property and company standards by implementing policies and procedures that prioritize the health and well-being of our guests and team members
· Build personal credibility by demonstrating the highest ethical standards, treating others fairly, and inspiring trust with all constituencies, including investors, owners, members, community, customers and team members
· Lead the career development of self and others by attracting and retaining high performing talent, encouraging and supporting career development, and driving continuous learning to ensure the growth and success of the team. Lead by lifting others.
· Manage organizational change productively by driving continuous improvement, building support for and adapting to change, and empowering talented and prepared people to succeed
· Create strategic alignment between investor/company goals, hospitality goals, and individual goals, ensuring that all parties are working towards a common goal and that success is achieved
· Balance the needs of the investment group, guests, and team members, considering the needs and interests of each group to ensure a productive and harmonious work environment
· Possess a thorough understanding of income statements, balance sheets, cash flow, hospitality accounting, and internal control principles to ensure accurate financial reporting and compliance
· Perform other duties as assigned by management
Qualifications
· At least 15 years of hotel operations experience in a leadership position at a 4-diamond destination property
· Servant leader with hospitality in their DNA, driven to serve guests and team members first, empower others, and lead with humility, purpose, and a commitment to excellence
· Degree in Business Administration, Hotel & Restaurant Management, or similar
· Robust background in luxury hospitality - resort community preferred
· Experience with property management, condo hotels and HOA
· A strong leader with desire to satisfy the needs of others with a proven track record in a similar position
· Organized, personable, and have exceptional verbal and written communication skills
· Strong in finance and computers skills
· Experience optimizing and introducing new technology successfully
· Exceptional communication skills
#SuncadiaResort
How much does a service manager earn in Yakima, WA?
The average service manager in Yakima, WA earns between $51,000 and $142,000 annually. This compares to the national average service manager range of $47,000 to $116,000.
Average service manager salary in Yakima, WA
$85,000
What are the biggest employers of Service Managers in Yakima, WA?
The biggest employers of Service Managers in Yakima, WA are: