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Become A Service Office Manager

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Working As A Service Office Manager

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Processing Information
  • Deal with People

  • Mostly Sitting

  • $61,000

    Average Salary

What Does A Service Office Manager Do At Ricoh Americas Corporation

* Routinely demonstrates and creates a helpful and positive work culture.
* Encourages and builds positive relationships and communicates effectively with all co-workers and outside vendors.
* Conducts themselves at all times as the public image of the company in accordance with RICOH's code of ethics.
* Effective implementation of RICOH Service Excellence.
* Effective implementation and management of RICOH Service Excellence.
* Achieves shift profitability in the area of cost of goods by effectively supervising the shift in the use of company materials and supplies.
* Manages total production labor percentages by achieving percentage of production worker labor and quality control labor established by the company.
* Meets quality and deadline standards by the effective use of job scheduling practices.
* Handles formal contact with the customer on a daily basis in MS and as needed in BDS/LDS.
* Provides training on work flow and machine operations when necessary.
* Ensures the quality of operations for shift by assisting in the achievement of goals in Audit and Deadline compliance.
* Increases employee retention by achieving turnover and average tenure goals.
* Maintains efficient workflow by holding direct reports accountable for quality and efficiency of their work.
* Ensures that location is properly staffed by matching employee skills and equipment with production demands.
* Facilities resolution of issues concerning pricing, orders-in and invoicing by interacting and communicating with sales department.
* Motivates employees and recognizes their accomplishments in a timely manner.
* Clearly communicates job expectations/consequences of employees by training, cross-training, coaching, counseling, directing, evaluating the work of subordinates to increase their work output and work quality.
* Completes site reports and other paperwork as necessary.
* Performs other duties as assigned

What Does A Service Office Manager Do At ADP USA

* Shared Services Technology (Resource Scheduler)
* Design documentation and curriculum for system
* Install eqquipment on site for ADP locations
* Lead roll-out including client package deployment
* Maintain reservation system Portal content to ensure assocates have access to tools necessary for program usage
* Provide web-based and on-site training in coordination with system roll-outs
* Provide web-based refresher training for all associates
* Analyze and visualize data on a project basis to enhance operational efficiency.
* Collaborate with Enterprise Messaging team on all design, version upgrades and planning for Resource Scheduler production and test lab environments.
* Maintain Reservation system project status timeline and monitor on weekly basis
* Provide support and diagnostics to end user issues and escalate when necessary.
* Create communications to associates regarding upcoming changes and roll-outs.
* Real Estate Project Support
* Install and Maintain Resource Scheduler program for new Projects
* Provide training to all associates for Smart Boards, Video Conferencing, Multi-function Printers, and other Space Technology.
* Install and maintain digital signage
* Design & implement ADP standard signage to facilitiate end user experience and expectation of space usage.
* ADP Warehouse Management
* Assist in management of warehouse financial information and inventories
* ADP Food Services
* Maintain food services financial information including invoicing, tracking and reporting of financial information
* Coordinate national roll-outs of food service programs (coffee, water and vending services)
* Continue expansion of micro-market program in selected ADP locations as well as coordinate grand openings.
* ADP Associate Facility Survey
* Design and implement annual associate facility survey, provide comprehensive data analysis, train Real Estate Associates on system access to view detailed data analysis
* Space Usage Studies
* Installation and configuration of equipment.
* Work with IT on server configurations to ensure connectivity with devices.
* Analyze data and provide interactive dashboards including building drawings to management for strategic Real Estate decisions.
* Troubleshoot
* Monitor and troubleshoot issues and suggestions from Resource Scheduler Help, Food Services Help and ADP Corporate Real Estate mailboxes

What Does A Service Office Manager Do At University of Oregon

* work with all architecture and interior architecture major and minor students planning course work, interpreting progress reports, evaluating transfer equivalencies and providing preapprovals for classes. (30%) MANAGEMENT OF STUDT""SERVICES: oversee the admissions processes, scholarships, course registration, student degree audits, Departmental internships, studio placements, final review schedules, recruiting events, etc.
* Serve on departmental, school and university committees as appropriate. (20%) OFFICE AND STAFF SUPERVISION: Prioritizes and directs workflow and provides direct supervision to the Administrative Services Group staff to ensure timely completion of required tasks.
* Provides comprehensive management of staff, including hiring, firing, evaluations, and discipline as necessary.
* Includes having regular staff meetings, planning and strategizing events and office procedures, and evaluating and modifying office processes. (15%) OUTREACH: Assist with recruitment and orientation of new students

What Does A Service Office Manager Do At University of Montana

budget planning and implementation; marketing/event planning; identifying sources of revenue; negotiation and implementation of contracts with outside vendors; computer-based testing operations; and University procurement and accounts payable/receivable

What Does A Service Office Manager Do At Ricoh Americas Corporation

* Ensures jobs are completed according to company quality standards, client job specifications and customer requested deadline, by effectively supervising assigned personnel, equipment operation and workflow.
* Manages total production labor percentages by achieving percentage of production worker labor and quality control labor established by the senior management.
* Ultimately responsible for contract compliance, HR compliance, and financial compliance.
* Meets training objectives and follows up on employee training progress and performance.
* Makes employee safety a daily focus by designating employee safety committee and following recommendation of the company's Injury Management Program.
* Takes ownership of employee performance by regularly scheduling coaching time to work with marginal performers.
* Motivates employees and recognizes accomplishments in a timely manner.
* Maintains positive internal working relationships with all department employees by communicating in a professional manner and by providing constructive feedback.
* Promotes and environment of integrity and responsibility in the workplace by creating a work environment where they "lead by example."
* Completes required reports and other paperwork.
* Responsible for managing financial results by interpreting projecting, managing declining balances and reconciling profit and loss statement.
* Responsible for managing P&L.
* Leverage knowledge of legal and digital solutions to expand business within MS customer accounts and BIS operationsInterfaces with Senior Management to recruit, hire and train site employees.
* Supports Annual Customer Strategy and Quarterly Strategy Updates.
* Responsible for effective implementation and management of RICOH Service Excellence.
* Develops and implements new processes needed while communicating with Senior Management.
* Keeps actively involved with customer presentations and validation.
* Assists sales teams in the preparation of proposals.
* Gathers necessary information for preparations & creation of the pro-forma & the proposed sites
* Ensures quality and productivity standards are being met by On
* Site Managers.
* Assists in the installation of the sites specifically focusing on the procedural aspects and movements/placement of equipment.
* Maintains knowledge of new products and services that pertain to outsourcing solutions.
* Cultivates relationships with key contacts within assigned account base.
* Supports Annual Customer Strategy and Quarterly Strategy Updates.
* Supports account renewals.
* Performs other duties as assigned.
* Prefer candidates with past legal experience and working in a professional office setting.
* Prefer candidates that understand the duplication environment and processing of incoming and outgoing mail.
* Prefer candidates that have utilized professional communication styles via email and answering a telephone.
* Prefer candidates that understand conference room set up, concierge type duties and possible pantry inventory

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Average Length of Employment
Office Manager 4.3 years
Office Supervisor 4.0 years
Top Careers Before Service Office Manager
Cashier 4.7%
Manager 4.5%
Secretary 3.0%
Supervisor 2.8%
Owner 2.4%
Internship 2.2%
Top Careers After Service Office Manager
Manager 5.3%
Cashier 4.7%
Owner 3.7%
Bookkeeper 2.7%

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How Would You Rate The Salary Of a Service Office Manager?

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Top Skills for A Service Office Manager

  1. Office Supplies
  2. Customer Service
  3. Payroll
You can check out examples of real life uses of top skills on resumes here:
  • Controlled the purchasing of office supplies, dealt with vendors and maintained a strict budget for the department.
  • Scheduled and provided training for administrative team on the company policy and procedures and customer service improvement.
  • Perform payroll analysis to determine time distribution and ensure accurate time documentation capture against site time documentation.
  • Maintained department HR personnel files and stored them electronically.
  • Calculate, prepare, and issue bills, invoices, account statements, and other financial statements according to established procedures.

Service Office Manager Demographics

Gender

Female

61.4%

Male

28.5%

Unknown

10.1%
Ethnicity

White

62.7%

Hispanic or Latino

16.0%

Black or African American

11.9%

Asian

5.8%

Unknown

3.6%
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Foreign Languages Spoken

Spanish

63.4%

French

7.9%

German

5.0%

Swedish

2.0%

Mandarin

2.0%

Cantonese

2.0%

Portuguese

2.0%

Chinese

2.0%

Japanese

2.0%

Arabic

2.0%

Swahili

1.0%

Vietnamese

1.0%

Gujarati

1.0%

Hindi

1.0%

Dutch

1.0%

Korean

1.0%

Italian

1.0%

Braille

1.0%

Carrier

1.0%

Croatian

1.0%
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Service Office Manager Education

Schools

University of Phoenix

30.6%

Liberty University

6.4%

Strayer University

5.0%

Ashford University

5.0%

Kaplan University

4.6%

Northeastern University

4.6%

Pace University - New York

3.9%

Southern New Hampshire University

3.9%

Arizona State University

3.6%

Miami Dade College

3.6%

Indiana Wesleyan University

3.6%

Fordham University

3.2%

New York University

2.8%

San Jose State University

2.8%

Ohio State University

2.8%

Monroe Community College

2.8%

City College of New York of the City University of New York

2.8%

Colorado Technical University

2.8%

Florida International University

2.5%

University of North Carolina at Greensboro

2.5%
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Majors

Business

38.9%

Accounting

8.2%

Management

5.8%

Psychology

4.8%

Health Care Administration

3.9%

Criminal Justice

3.7%

Education

3.7%

General Studies

3.4%

Communication

3.1%

Computer Science

2.8%

Nursing

2.7%

Liberal Arts

2.6%

Finance

2.5%

English

2.3%

Human Resources Management

2.3%

Legal Support Services

2.1%

Computer Information Systems

2.0%

Elementary Education

1.7%

Medical Assisting Services

1.7%

Political Science

1.7%
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Degrees

Bachelors

33.2%

Other

29.5%

Associate

16.2%

Masters

11.9%

Certificate

6.3%

Diploma

1.5%

License

0.8%

Doctorate

0.7%
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Top Service Office Manager Employers

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