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A service office manager is a professional who manages a service department and oversees customer service interactions, repairs, and reports. These individuals manage the service department of an organization or a business, supervise service staff, and support day-to-day service operations. Service office managers also manage inventory, purchasing, marketing, and production materials. They also schedule training for staff and employees and ensure that the department follows organizational procedures and protocols.

Most service office managers have at least a High School diploma or equivalent and should possess excellent communication, organizational, and leadership skills. They should also be comfortable managing staff and office finances and budgets.

Most service office managers can make up to $56,000 per year. However, the field is expected to decline by 7% in the next ten years.

There is more than meets the eye when it comes to being a service office manager. For example, did you know that they make an average of $24.43 an hour? That's $50,823 a year!

Between 2018 and 2028, the career is expected to grow -7% and produce -276,700 job opportunities across the U.S.

What Does a Service Office Manager Do

There are certain skills that many service office managers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed interpersonal skills, organizational skills and writing skills.

Learn more about what a Service Office Manager does

How To Become a Service Office Manager

If you're interested in becoming a service office manager, one of the first things to consider is how much education you need. We've determined that 48.5% of service office managers have a bachelor's degree. In terms of higher education levels, we found that 6.5% of service office managers have master's degrees. Even though most service office managers have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a service office manager. When we researched the most common majors for a service office manager, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on service office manager resumes include high school diploma degrees or master's degree degrees.

You may find that experience in other jobs will help you become a service office manager. In fact, many service office manager jobs require experience in a role such as office manager. Meanwhile, many service office managers also have previous career experience in roles such as administrative assistant or customer service representative.

Service Office Manager Career Paths

Average Salary for a Service Office Manager

Service Office Managers in America make an average salary of $50,823 per year or $24 per hour. The top 10 percent makes over $91,000 per year, while the bottom 10 percent under $28,000 per year.
Average Service Office Manager Salary
$50,823 Yearly
$24.43 hourly
$28,000
10 %
$50,000
Median
$91,000
90 %

What Am I Worth?

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Service Office Manager Education

Service Office Manager Majors

37.4 %

Service Office Manager Degrees

Bachelors

48.5 %

Associate

24.0 %

High School Diploma

14.6 %

Top Colleges for Service Office Managers

1. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition
$7,309
Enrollment
9,142

2. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

3. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

4. University of Minnesota - Twin Cities

Minneapolis, MN • Private

In-State Tuition
$14,760
Enrollment
31,451

5. Cornell University

Ithaca, NY • Private

In-State Tuition
$55,188
Enrollment
15,105

6. University of California, Berkeley

Berkeley, CA • Private

In-State Tuition
$14,184
Enrollment
30,845

7. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

8. Western Carolina University

Cullowhee, NC • Private

In-State Tuition
$3,926
Enrollment
9,835

9. SUNY College of Agriculture & Technology at Morrisville

Morrisville, NY • Private

In-State Tuition
$8,670
Enrollment
2,758

10. Pennsylvania State University

University Park, PA • Private

In-State Tuition
$18,454
Enrollment
40,108

Top Skills For a Service Office Manager

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 13.1% of service office managers listed office procedures on their resume, but soft skills such as interpersonal skills and organizational skills are important as well.

Choose From 10+ Customizable Service Office Manager Resume templates

Zippia allows you to choose from different easy-to-use Service Office Manager templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Service Office Manager resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Service Office Manager Demographics

Service Office Manager Gender Distribution

Female
Female
69%
Male
Male
32%

After extensive research and analysis, Zippia's data science team found that:

  • Among service office managers, 68.5% of them are women, while 31.5% are men.

  • The most common race/ethnicity among service office managers is White, which makes up 64.3% of all service office managers.

  • The most common foreign language among service office managers is Spanish at 63.4%.

Online Courses For Service Office Manager That You May Like

Advertising Disclosure  The courses listed below are affiliate links. This means if you click on the link and purchase the course, we may receive a commission.
Financial Accounting Payroll
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Payroll calculations - federal income tax, social security, Medicare - Payroll journal entries posted to ledger accounts...

Operations Management: Supply Chains, Products and Services
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Master Supply Chain Management and Product and Service Development in Manufacturing and Service Organizations...

Financial Accounting-Adjusting Entries & Financial Statement
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4.4
(368)

Adjusting entry creation, posting adjusting entries to a worksheet, creating financial statements from the trial balance...

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Best States For a Service Office Manager

Some places are better than others when it comes to starting a career as a service office manager. The best states for people in this position are New York, Massachusetts, New Jersey, and Rhode Island. Service office managers make the most in New York with an average salary of $101,355. Whereas in Massachusetts and New Jersey, they would average $95,347 and $95,279, respectively. While service office managers would only make an average of $93,742 in Rhode Island, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. District of Columbia

Total Service Office Manager Jobs:
302
Highest 10% Earn:
$187,000
Location Quotient:
1.21 Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. New York

Total Service Office Manager Jobs:
2,098
Highest 10% Earn:
$186,000
Location Quotient:
1.1 Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. New Hampshire

Total Service Office Manager Jobs:
270
Highest 10% Earn:
$174,000
Location Quotient:
1.03 Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
Full List Of Best States For Service Office Managers

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Top Service Office Manager Employers

Most Common Employers For Service Office Manager

Rank  Company  Average Salary  Hourly Rate  Job Openings  
1McKinsey & Company Inc$188,680$90.714
2Ernst & Young$159,916$76.8820
3Booz Allen Hamilton$121,855$58.587
4Oracle$114,596$55.096
5Liberty Mutual Insurance$107,778$51.825
6Farmers Insurance$77,325$37.185
7Allstate$76,847$36.954
8Ricoh$57,265$27.538
9Kaiser Permanente$54,646$26.275
10Robert Half$53,868$25.904

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