A service office manager is a professional who manages a service department and oversees customer service interactions, repairs, and reports. These individuals manage the service department of an organization or a business, supervise service staff, and support day-to-day service operations. Service office managers also manage inventory, purchasing, marketing, and production materials. They also schedule training for staff and employees and ensure that the department follows organizational procedures and protocols.
Most service office managers have at least a High School diploma or equivalent and should possess excellent communication, organizational, and leadership skills. They should also be comfortable managing staff and office finances and budgets.
Most service office managers can make up to $56,000 per year. However, the field is expected to decline by 7% in the next ten years.
How to Become a Service Office Manager
There is more than meets the eye when it comes to being a service office manager. For example, did you know that they make an average of $24.43 an hour? That's $50,823 a year!
Between 2018 and 2028, the career is expected to grow -7% and produce -276,700 job opportunities across the U.S.
What Does a Service Office Manager Do
There are certain skills that many service office managers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed interpersonal skills, organizational skills and writing skills.
How To Become a Service Office Manager
If you're interested in becoming a service office manager, one of the first things to consider is how much education you need. We've determined that 48.5% of service office managers have a bachelor's degree. In terms of higher education levels, we found that 6.5% of service office managers have master's degrees. Even though most service office managers have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a service office manager. When we researched the most common majors for a service office manager, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on service office manager resumes include high school diploma degrees or master's degree degrees.
You may find that experience in other jobs will help you become a service office manager. In fact, many service office manager jobs require experience in a role such as office manager. Meanwhile, many service office managers also have previous career experience in roles such as administrative assistant or customer service representative.
Service Office Manager Career Paths
In addition to switching up your job search, it might prove helpful to look at a career path for your specific job. Now, what's a career path you ask? Well, it's practically a map that shows how you might advance from one job title to another. Our career paths are especially detailed with salary changes. So, for example, if you started out with the role of office manager you might progress to a role such as business manager eventually. Later on in your career, you could end up with the title business manager.
Average Salary for a Service Office Manager
What Am I Worth?
Top Colleges for Service Office Managers
1. California State University - Bakersfield
Bakersfield, CA • Private
2. Stanford University
Stanford, CA • Private
3. University of Pennsylvania
Philadelphia, PA • Private
4. University of Minnesota - Twin Cities
Minneapolis, MN • Private
5. Cornell University
Ithaca, NY • Private
6. University of California, Berkeley
Berkeley, CA • Private
7. Northwestern University
Evanston, IL • Private
8. Western Carolina University
Cullowhee, NC • Private
9. SUNY College of Agriculture & Technology at Morrisville
Morrisville, NY • Private
10. Pennsylvania State University
University Park, PA • Private
Top Skills For a Service Office Manager
The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 13.1% of service office managers listed office procedures on their resume, but soft skills such as interpersonal skills and organizational skills are important as well.
Choose From 10+ Customizable Service Office Manager Resume templates
Zippia allows you to choose from different easy-to-use Service Office Manager templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Service Office Manager resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.
Service Office Manager Demographics
Service Office Manager Gender Distribution
After extensive research and analysis, Zippia's data science team found that:
- Among service office managers, 68.5% of them are women, while 31.5% are men.
- The most common race/ethnicity among service office managers is White, which makes up 64.3% of all service office managers.
- The most common foreign language among service office managers is Spanish at 63.4%.
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Best States For a Service Office Manager
Some places are better than others when it comes to starting a career as a service office manager. The best states for people in this position are New York, Massachusetts, New Jersey, and Rhode Island. Service office managers make the most in New York with an average salary of $101,355. Whereas in Massachusetts and New Jersey, they would average $95,347 and $95,279, respectively. While service office managers would only make an average of $93,742 in Rhode Island, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.
1. District of Columbia
$101,415
Avg. Salary
2. New York
$101,355
Avg. Salary
3. New Hampshire
$91,808
Avg. Salary
How Do Service Office Manager Rate Their Jobs?
Top Service Office Manager Employers
Most Common Employers For Service Office Manager
| Rank  | Company  | Average Salary  | Hourly Rate  | Job Openings  |
|---|---|---|---|---|
| 1 | McKinsey & Company Inc | $188,680 | $90.71 | 4 |
| 2 | Ernst & Young | $159,916 | $76.88 | 20 |
| 3 | Booz Allen Hamilton | $121,855 | $58.58 | 7 |
| 4 | Oracle | $114,596 | $55.09 | 6 |
| 5 | Liberty Mutual Insurance | $107,778 | $51.82 | 5 |
| 6 | Farmers Insurance | $77,325 | $37.18 | 5 |
| 7 | Allstate | $76,847 | $36.95 | 4 |
| 8 | Ricoh | $57,265 | $27.53 | 8 |
| 9 | Kaiser Permanente | $54,646 | $26.27 | 5 |
| 10 | Robert Half | $53,868 | $25.90 | 4 |
Service Office Manager Videos
