Service Office Manager Overview

* Routinely demonstrates and creates a helpful and positive work culture.
* Encourages and builds positive relationships and communicates effectively with all co-workers and outside vendors.
* Conducts themselves at all times as the public image of the company in accordance with RICOH's code of ethics.
* Effective implementation of RICOH Service Excellence.
* Effective implementation and management of RICOH Service Excellence.
* Achieves shift profitability in the area of cost of goods by effectively supervising the shift in the use of company materials and supplies.
* Manages total production labor percentages by achieving percentage of production worker labor and quality control labor established by the company.
* Meets quality and deadline standards by the effective use of job scheduling practices.
* Handles formal contact with the customer on a daily basis in MS and as needed in BDS/LDS.
* Provides training on work flow and machine operations when necessary.
* Ensures the quality of operations for shift by assisting in the achievement of goals in Audit and Deadline compliance.
* Increases employee retention by achieving turnover and average tenure goals.
* Maintains efficient workflow by holding direct reports accountable for quality and efficiency of their work.
* Ensures that location is properly staffed by matching employee skills and equipment with production demands.
* Facilities resolution of issues concerning pricing, orders-in and invoicing by interacting and communicating with sales department.
* Motivates employees and recognizes their accomplishments in a timely manner.
* Clearly communicates job expectations/consequences of employees by training, cross-training, coaching, counseling, directing, evaluating the work of subordinates to increase their work output and work quality.
* Completes site reports and other paperwork as necessary.
* Performs other duties as assigned

* Shared Services Technology (Resource Scheduler)
* Design documentation and curriculum for system
* Install eqquipment on site for ADP locations
* Lead roll-out including client package deployment
* Maintain reservation system Portal content to ensure assocates have access to tools necessary for program usage
* Provide web-based and on-site training in coordination with system roll-outs
* Provide web-based refresher training for all associates
* Analyze and visualize data on a project basis to enhance operational efficiency.
* Collaborate with Enterprise Messaging team on all design, version upgrades and planning for Resource Scheduler production and test lab environments.
* Maintain Reservation system project status timeline and monitor on weekly basis
* Provide support and diagnostics to end user issues and escalate when necessary.
* Create communications to associates regarding upcoming changes and roll-outs.
* Real Estate Project Support
* Install and Maintain Resource Scheduler program for new Projects
* Provide training to all associates for Smart Boards, Video Conferencing, Multi-function Printers, and other Space Technology.
* Install and maintain digital signage
* Design & implement ADP standard signage to facilitiate end user experience and expectation of space usage.
* ADP Warehouse Management
* Assist in management of warehouse financial information and inventories
* ADP Food Services
* Maintain food services financial information including invoicing, tracking and reporting of financial information
* Coordinate national roll-outs of food service programs (coffee, water and vending services)
* Continue expansion of micro-market program in selected ADP locations as well as coordinate grand openings.
* ADP Associate Facility Survey
* Design and implement annual associate facility survey, provide comprehensive data analysis, train Real Estate Associates on system access to view detailed data analysis
* Space Usage Studies
* Installation and configuration of equipment.
* Work with IT on server configurations to ensure connectivity with devices.
* Analyze data and provide interactive dashboards including building drawings to management for strategic Real Estate decisions.
* Troubleshoot
* Monitor and troubleshoot issues and suggestions from Resource Scheduler Help, Food Services Help and ADP Corporate Real Estate mailboxes

* work with all architecture and interior architecture major and minor students planning course work, interpreting progress reports, evaluating transfer equivalencies and providing preapprovals for classes. (30%) MANAGEMENT OF STUDT""SERVICES: oversee the admissions processes, scholarships, course registration, student degree audits, Departmental internships, studio placements, final review schedules, recruiting events, etc.
* Serve on departmental, school and university committees as appropriate. (20%) OFFICE AND STAFF SUPERVISION: Prioritizes and directs workflow and provides direct supervision to the Administrative Services Group staff to ensure timely completion of required tasks.
* Provides comprehensive management of staff, including hiring, firing, evaluations, and discipline as necessary.
* Includes having regular staff meetings, planning and strategizing events and office procedures, and evaluating and modifying office processes. (15%) OUTREACH: Assist with recruitment and orientation of new students

budget planning and implementation; marketing/event planning; identifying sources of revenue; negotiation and implementation of contracts with outside vendors; computer-based testing operations; and University procurement and accounts payable/receivable

* Ensures jobs are completed according to company quality standards, client job specifications and customer requested deadline, by effectively supervising assigned personnel, equipment operation and workflow.
* Manages total production labor percentages by achieving percentage of production worker labor and quality control labor established by the senior management.
* Ultimately responsible for contract compliance, HR compliance, and financial compliance.
* Meets training objectives and follows up on employee training progress and performance.
* Makes employee safety a daily focus by designating employee safety committee and following recommendation of the company's Injury Management Program.
* Takes ownership of employee performance by regularly scheduling coaching time to work with marginal performers.
* Motivates employees and recognizes accomplishments in a timely manner.
* Maintains positive internal working relationships with all department employees by communicating in a professional manner and by providing constructive feedback.
* Promotes and environment of integrity and responsibility in the workplace by creating a work environment where they "lead by example."
* Completes required reports and other paperwork.
* Responsible for managing financial results by interpreting projecting, managing declining balances and reconciling profit and loss statement.
* Responsible for managing P&L.
* Leverage knowledge of legal and digital solutions to expand business within MS customer accounts and BIS operationsInterfaces with Senior Management to recruit, hire and train site employees.
* Supports Annual Customer Strategy and Quarterly Strategy Updates.
* Responsible for effective implementation and management of RICOH Service Excellence.
* Develops and implements new processes needed while communicating with Senior Management.
* Keeps actively involved with customer presentations and validation.
* Assists sales teams in the preparation of proposals.
* Gathers necessary information for preparations & creation of the pro-forma & the proposed sites
* Ensures quality and productivity standards are being met by On
* Site Managers.
* Assists in the installation of the sites specifically focusing on the procedural aspects and movements/placement of equipment.
* Maintains knowledge of new products and services that pertain to outsourcing solutions.
* Cultivates relationships with key contacts within assigned account base.
* Supports Annual Customer Strategy and Quarterly Strategy Updates.
* Supports account renewals.
* Performs other duties as assigned.
* Prefer candidates with past legal experience and working in a professional office setting.
* Prefer candidates that understand the duplication environment and processing of incoming and outgoing mail.
* Prefer candidates that have utilized professional communication styles via email and answering a telephone.
* Prefer candidates that understand conference room set up, concierge type duties and possible pantry inventory