Service office manager resume examples from 2025

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Updated March 26, 2025

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Service office manager resume

Rebecca Hill

(720) 555-7516 | rhill@example.com

Bloomington, IL | 87391 N. Maple St. - 72099

Work experience

2016 - Present
Service Office Manager, Cintas - Bloomington, IL
- Manage the operation's Service Department while implementing appropriate policies and procedures.
- Maintain and update all office procedures for day to day operations that meet internal audit standards.
- Managed Accounts Receivable and Accounts Payable Accumulated Quickbooks experience.
- Operate office equipment, such as fax machines, copiers, or phone systems Complete forms in accordance with company procedures.
- Resolved all guest challenges that ensured outcomes that surpassed guest expectations.
2014 - 2016
Office Manager/Administrative Assistant, State Farm - Bloomington, IL
- Handled all incoming and outgoing telephone calls.
- Establish customer relationships and follow up with customers, as needed.
- Managed the overall operations of the front office and the receptionist area.
2013 - 2014
Executive Secretary, Adecco Staffing, USA - Saint Louis, MO
- Prepared staff meeting materials and agenda, and took minutes.
- Scheduled, and coordinated weekly meeting materials and technical needs primarily with high-level executives.
- Check invoices against purchase orders.
2007 - 2013
Administrative Officer, Adecco Staffing, USA - Saint Louis, MO
- Compared companies using the Nielsen ratings to arrange PowerPoint presentations.
- Utilized QuickBooks to assist with tracking and disbursement of company purchase orders.
- Performed administrative activities including PowerPoint, word processing, reports, filing, screening calls, and scheduling meetings.
- Improved communication efficiency as primary liaison between departments, clients and vendors.
- Coordinated travel arrangements and processed travel authorizations and expense reports.

Skills

Hipaa
Company Policies
Secretarial Support
Administrative Activities
Payroll
Financial Statements
Order Entry
Veterans
Purchase Orders
Legal Documents

Education

Certificate, Accounting (2001 - 2002)
University of Illinois at Chicago
Chicago,

Service office manager resume

Julia Arnold

(230) 555-0015 | jarnold@example.com

Olathe, KS | 77436 E. Second Ave. - 17769

Work experience

2019 - Present
Service Office Manager, Farmers Insurance - Olathe, KS
- Meet weekly sales quotas, perform bank deposits and in charge of opening and closing procedures.
- Managed daily office functions for the current district manager and specialized in agent development.
- Maintained the front office for 3 agents,provided friendly,informational,customer service.Set appointments,file insurance claims.
- Managed a high volume of customer inquiries with responsibility for the implementation of filing, claims and scheduling appointments.
2011 - 2019
Office And Operations Manager, D-R SERVICES - Hughesville, PA
- Perform all aspects of medical office operations including billing, coding and collections, appointment scheduling, and medical records maintenance.
- Posted medical Payments Insurance Verification Coding Filling claims to insurance companies
- Managed accounts receivable to include private, Medicare, Medicaid and Insurance.
- Assure compliance with state and federal laws, regulations and sanitation/safety/HACCP procedures.
2008 - 2011
Operations Administrator, JPMorgan Chase - New York, NY
- Drafted and maintained departmental procedures.
- Create SharePoint Databases, manage their content and ensure data integrity for Senior Directors.
- Prepare and recommend new policies and procedures as well as establishing training manual
- Reviewed and corrected work on safety procedures.
- Conducted regular rounds to monitor patient care, operation of support departments, facility appearance, and staff morale.
2005 - 2008
Account Administrator, State Street - Boston, MA
- Validated all income and expenses for Exchange Traded Funds Verified pricing data for all assets in fund holdings.
- Confirm dividend and/or interest income amounts as accurate.
- Handled requests from internal and external customers to execute changes to client statements.
- Report 28 Financial Statements of trade receivable every 6 months.

Skills

Scheduling Meetings
Company Policies
Journal Entries
Fedex
Setup
Purchase Orders
Safety Meetings
CPA
Daily Operations
Financial Statements

Education

Bachelor's Degree, Business (2002 - 2005)
Northeastern University
Boston,

Service office manager resume

Sandra Morales

(430) 555-8777 | smorales@example.com

Madison, WI | 97509 N. Elm Ave. - 50610

Work experience

2020 - Present
Service Office Manager, American Family Insurance - Madison, WI
- Designed and distributed office manual, administered office policies, streamlined office procedures.
- Work with existing customers on coverage changes and questions, billing inquiries, and scheduling appointments.
- Coordinated with underwriting staff to adequately determine the risk of the potential customer.
- Prospected and sold new accounts as well as upsold existing accounts.
2010 - 2020
Office Manager/Administrative Assistant, Jackson Hewitt - Parsippany-Troy Hills, NJ
- Trained new employees on standard customer service procedures and office expectations.
- Run office reports, make daily bank deposits, maintain budget.
- Collected fees from customers who were paying cash, prepare deposit slips and make bank deposits.
- Handled all calls, medical inquiries, customer service and appointment scheduling.
2000 - 2010
Assistant To Executive Vice President, PricewaterhouseCoopers - Philadelphia, PA
- Provided word processing support, utilizing the Microsoft Office Package.
- Provided support to the Executive Vice President, CFO & Finance department and his 12 direct reports.
- Coordinated arrangements for internal/external meetings, conference calls; compile and disseminate materials for meetings and calls as required.
1998 - 2000
Administrative Services Assistant, Macy's - New York, NY
- Assisted in miscellaneous administrative tasks.
- Coordinated distribution of all incoming communication.
- Coordinated distribution of all incoming communication: phone, fax, mail, network printer, email.

Skills

Financial Statements
Company Policies
Facilities Management
Performance Evaluations
Scheduling Meetings
Order Parts
Resource Management
Confidential Nature
Quickbooks
Corporate Office

Education

High School Diploma, (1993 - 1993)
,

Service office manager resume

Debra Bell

(250) 555-7111 | dbell@example.com

New York, NY | 39655 S. Park Ave. - 83071

Work experience

2011 - Present
Service Office Manager, Liberty Tax - New York, NY
- Perform general office tasks including posting hours, checking voicemail, and creating andmaintaining schedules.
- Identify trends with insurance companies and self pay accounts *Audits *Provide support and feed back for 6-10 employees.
- Streamline a multi-person office into skeletal staff by writing macros exchanging data - QuickBooks into Excel into Word.
- Work closely with various staff members, committee members and volunteers.
- Cover all shifts including, front desk, night audit, and driver as needed.
- Obtain, process and maintain all documentation related to insurance, safety and health for new and existing contract files.
2001 - 2011
Administrative Services Manager, FedEx - Philadelphia, PA
- Used knowledge of company and/or departmental procedures related to work performed.
- Attended staff meetings and regional conference calls.
- Screen candidates and campaigns, including internet research; coordinate distribution of company PAC requests.
2000 - 2001
Administrative Supervisor, Comcast - Philadelphia, PA
- Trained as a member of the safety committee and participated in other training for safe driving, proper office procedures.
- Cross-trained and provided back-up for other customer service representatives when needed.
- Prepare meeting materials including assisting with the creation of presentations, handouts and other related materials.
- Process semi-monthly payroll for salaried and commission employees.
1994 - 2000
Administrative Officer, PHMC - Philadelphia, PA
- Analyze statistical data to determine product adopting rate by new and existing clients and overall customer satisfaction.
- Increased productivity by 20% through crafting templates and tailored documents using Excel and PowerPoint.

Skills

Regulatory Agencies
Treatment Plans
High Volume
Administrative Assistance
Background Checks
Insurance Companies
Daily Operations
Patient Care
Repair Orders
Quickbooks

Education

Some College Courses, Communication (1989 - 1989)
Temple University
Philadelphia,

Service office manager resume

Kenneth Powell

(400) 555-9430 | kpowell@example.com

Gallatin, TN | 54998 E. Elm Rd. - 91639

Work experience

2019 - Present
Service Office Manager, SERVPRO IND - Gallatin, TN
- Corresponded with Major insurance companies, customers, scheduled work.
- Assisted Insurance adjusters with billing information as well as invoicing bills to the insurance companies
- Conduct monthly desk meetings to keep all desk staff up to date on all new policies, promotions, and procedures.
- Created staff Sales/Guest Service training program to meet revenue as well as guest satisfaction goals.
2011 - 2019
Office Manager/Administrative Assistant, Jackson Hewitt - Sarasota, FL
- Recommend additional products and services and resolved customer complaints
- Maintained records and coordinated with other office personnel.
- Supervised customer service teams using Avaya Software.
- Organize special events, conferences and dinners.
2007 - 2011
Executive Secretary, Fidelity Investments - Covington, KY
- Prepare Powerpoint presentations and coordinate materials for client and internal meetings.
- Set up meetings, conference calls and appointments, both in house and external.
- Created agendas and meeting materials using word processing, spreadsheet, database and presentation software.
- Assisted with library research Planned extensive travel arrangements.
- Processed bi-weekly payroll, corresponding journal entries, and reconciliations of payroll liabilities.
2004 - 2007
Administrative Officer, Kelly Services - Indianapolis, IN
- Managed office including scheduling appointments, interviewing, screening, hiring, and orientating qualified candidates for work at client locations.
- Make travel arrangements through travel agent associated with NYS OCFS.
- Process confidential/non-confidential documents (distribution, scanning, and filing).
- Manage human resources, budget, and administrative operations for the Director's 11 Staff Offices.

Skills

Sharepoint
Legal Documents
Statistical Data
Meditech
Direct Reports
Scheduling Meetings
Administrative Programs
Travel Arrangements
Secretarial Support
Performance Evaluations

Education

Associate's Degree, Finance (1997 - 1999)
Georgia State University
Atlanta,

How to write a service office manager resume

Craft a resume summary statement

A resume summary is your opening statement that highlights your strongest skills and top accomplishments. It is your chance to quickly let recruiters know who you are professionally - and why they should hire you for the service office manager role.

Step 1: Start with your current job title, or the one you aspire to. Are you a passionate manager? A skilled analyst? It's a good starting point.

Step 2: Next put your years of experience in service office manager-related roles.

Step 3: Now is the time to put your biggest accomplishment or something you are professionally proud of.

Step 4: Read over what you have written. It should be 2-4 sentences. Your goal is to summarize your experience, not recite your resume.

These four steps should give you a strong elevator pitch and land you some service office manager interviews.

Please upload your resume so Zippia’s job hunt AI can draft a summary statement for you.

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List the right project manager skills

Many resumes are filtered out by hiring software before a human eye ever sees them. A robust Skills section can let recruiters (and bots) know you have the skills to do the job. Here is how to make the most of your skills section:

You often need to include the exact keywords from the job description in your resume. Look at the job listing and consider which of the listed skills you have experience with, along with related skills.
Include as many relevant hard skills and soft skills as possible from the listing.
Use the most up to date and accurate terms. Don't forget to be specific.

These five steps should give you a strong elevator pitch and land you some service office manager interviews.

Here are example skills to include in your “Area of Expertise” on a service office manager resume:

Customer Service
Office Services
Office Procedures
Office Equipment
Financial Reports
Office Operations
Front Desk
Office Management
Direct Reports
Real Estate

Mailroom
Office Space
Administrative Tasks
Schedule Appointments
Human Resources
HVAC
Warranty Claims
Travel Arrangements
Word Processing
Event Planning

Facilities Management
Office Support
Phone System
Repair Orders
Inventory Control
Clerical Functions
Administrative Functions
Bank Deposits
Accounts Receivables
QuickBooks

Zippia’s AI can customize your resume for you.

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How to structure your work experience

Your work experience should be structured:

With your most recent roles first, followed by earlier roles in reverse chronological order.
Job title, along with company name and location on the left.
Put the corresponding dates of employment on the left side.
Keep only relevant jobs on your work experience.

How to write service office manager experience bullet points

Remember, your resume is not a list of responsibilities or a job description. This is your chance to show why you're good at your job and what you accomplished.

Use the XYZ formula for your work experience bullet points. Here's how it works:

Use strong action verbs like Led, Built, or Optimized.
Follow up with numbers when possible to support your results. How much did performance improve? How much revenue did you drive?
Wrap it up by explaining the actions you took to achieve the result and how you made an impact.

This creates bullet points that read Achieved X, measured by Y, by doing Z.

Here are examples from great service office manager resumes:

Work history example #1

Service Office Manager

H&R Block

Deposited end of day transactions to bank and direct employee payroll to district office.
Completed and forwarded HR and payroll related documents accurately.
Provided continuing education for all levels and positions.
Assisted District Manager in accounting, payroll, regional reports, and the administration of our 14 offices.
Utilized Excel and PowerPoint to maintain inventory management and developed client proposals.

Work history example #2

Project Coordinator

Jacobs Engineering Group

Created and maintained tracking database for hard copy document submittals and e-files, budget change orders and scheduling packages.
Prepared PowerPoint Presentations for proposals on an as-needed basis.
Provided training for employees to use project management database systems and documented business processes and procedures.
Created PowerPoint presentations for Project Managers and Regional VP.
Managed special teams providing technical support for development of policies and procedures.

Work history example #3

Medical Biller Coder

INPUT

Completed insurance verification online and over the phone, claim status, CMS-1500, UB-04 Forms
Supervised the processing of insurance claims including Medicaid/Medicare.
Used Softmed, 3M encoder and Cerner applications.
Maintained required productivity standard s. Worked closely with CDI department performing concurrent coding.
Worked with physicians and profession staff to obtain any necessary clarification concerning diagnosis and procedures.

Work history example #4

Service Office Manager

H&R Block

Assisted District Manager in accounting, payroll, regional reports, and the administration of our 14 offices.
Completed and forwarded HR and payroll related documents accurately.
Deposited end of day transactions to bank and direct employee payroll to district office.
Provided continuing education for all levels and positions.
Reconciled daily open/close procedures including timely bank deposits.

Zippia’s AI can customize your resume for you.

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Add an education section to your resume

The education section should display your highest degree first.

Place your education section appropriately on your resume. If you graduated over 5 years ago, this section should be at the bottom of your resume. If you just graduated and lack relevant work experience, the education section should go to the top.

If you have a bachelor's or master's degree, do not list your high school education. If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.

Here are some examples of good education entries for resumes:

Certificate in accounting

University of Illinois at Chicago, Chicago, IL

2001 - 2002

Bachelor's Degree in business

Northeastern University, Boston, MA

2002 - 2005

Highlight your service office manager certifications on your resume

Certifications can be a crucial part of your resume. Many jobs have required certifications.

Include the full name of the certification, along with the name of the issuing organization and date of obtainment.

Here are some of the best certifications to have on service office manager resumes:

Certified Professional - Human Resource (IPMA-CP)
Certified Management Accountant (CMA)
Certified Manager Certification (CM)
Certified Facility Manager (CFM)
Certified Medical Office Manager (CMOM)
Associate Service Executive (ASE)
Word 2010 Certification

Updated March 26, 2025

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