Service office manager vs assistant service manager

The differences between service office managers and assistant service managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a service office manager and an assistant service manager. Additionally, a service office manager has an average salary of $83,838, which is higher than the $48,923 average annual salary of an assistant service manager.

The top three skills for a service office manager include customer service, office services and office procedures. The most important skills for an assistant service manager are strong customer service, POS, and customer issues.

Service office manager vs assistant service manager overview

	Service Office Manager	Assistant Service Manager
Yearly salary	$83,838	$48,923
Hourly rate	$40.31	$23.52
Growth rate	-8%	6%
Number of jobs	78,043	48,385
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 48%	Bachelor's Degree, 45%
Average age	47	47
Years of experience	6	6

What does a service office manager do?

Service office managers are executive professionals who support the operations of a company by maintaining office systems and supervising staff members. These managers are required to perform inventory management and purchasing of office materials such as office supplies, marketing materials, event supplies, and production materials. They must schedule and provide training for the administrative team on the policy and procedures of the company as well as customer service improvement. Service office managers must also implement office procedures to improve the efficiency of the office.

What does an assistant service manager do?

The assistant service manager's role is to support managers in a customer service center by completing varied duties and responsibilities. These include enforcing rules in the facility, responding to service inquiries, and maintaining delivery reports. They are also responsible for tracking service operations, coaching and training staff members, and administering payroll. There are a few skills and qualifications to become successful in this role, including excellent communication skills, people management skills, and a bachelor's degree in business.

Service office manager vs assistant service manager salary

Service office managers and assistant service managers have different pay scales, as shown below.

	Service Office Manager	Assistant Service Manager
Average salary	$83,838	$48,923
Salary range	Between $56,000 And $125,000	Between $31,000 And $76,000
Highest paying City	Washington, DC	New York, NY
Highest paying state	New York	Hawaii
Best paying company	Buckley King	Claremont Graduate University
Best paying industry	Real Estate	Technology

Differences between service office manager and assistant service manager education

There are a few differences between a service office manager and an assistant service manager in terms of educational background:

	Service Office Manager	Assistant Service Manager
Most common degree	Bachelor's Degree, 48%	Bachelor's Degree, 45%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Service office manager vs assistant service manager demographics

Here are the differences between service office managers' and assistant service managers' demographics:

	Service Office Manager	Assistant Service Manager
Average age	47	47
Gender ratio	Male, 31.5% Female, 68.5%	Male, 71.0% Female, 29.0%
Race ratio	Black or African American, 10.4% Unknown, 4.8% Hispanic or Latino, 18.2% Asian, 5.8% White, 60.1% American Indian and Alaska Native, 0.7%	Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 18.7% Asian, 5.2% White, 60.8% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between service office manager and assistant service manager duties and responsibilities

Service office manager example responsibilities.

Manage procedural implementation for transition of office to HIPPA regulatory compliance and Medicare PQRI guidelines.
Facilitate the management in completing general formalities relate to the patients such as insurance and medical reports.
Respond to inquiries and research discrepancies in balancing the books using a bookkeeping application call QuickBooks.
Prepare corporate training presentations and marketing materials in PowerPoint.
Create detail PowerPoint presentations require for future and existing customers and upper management.
Maintain accurate payroll utilizing Kronos system, and enter sick and vacation time information.

Assistant service manager example responsibilities.

Hire to manage and organize BMW, Volvo and VW parts departments.
Manage both the service department and parts department for a busy Mazda dealership.
Manage a service and parts department of a high volume RV and marine dealer.
Implement strategic merchandising plans to achieve revenue objectives and reduce expenditures while ensuring payroll remain within budget.
Manage parts and service department operations while consistently meeting or exceeding industry standards for profitability and CSI.
Coordinate and participate with the installation teams to help troubleshoot problems and resolve customer concerns while managing service and commissioning engineers.

Service office manager vs assistant service manager skills

Common service office manager skills

Customer Service, 12%
Office Services, 10%
Office Procedures, 10%
Office Equipment, 6%
Financial Reports, 5%
Office Operations, 4%

Common assistant service manager skills

Strong Customer Service, 19%
POS, 16%
Customer Issues, 10%
Customer Complaints, 9%
Cash Handling, 9%
Work Ethic, 4%

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Service Office Manager
Service Office Manager vs Assistant Service Manager

Updated January 8, 2025

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