Post job

Service office manager vs front office supervisor

The differences between service office managers and front office supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a service office manager and a front office supervisor. Additionally, a service office manager has an average salary of $83,838, which is higher than the $37,907 average annual salary of a front office supervisor.

The top three skills for a service office manager include customer service, office services and office procedures. The most important skills for a front office supervisor are reservations, customer service, and patients.

Service office manager vs front office supervisor overview

Service Office ManagerFront Office Supervisor
Yearly salary$83,838$37,907
Hourly rate$40.31$18.22
Growth rate-8%-
Number of jobs78,04379,675
Job satisfaction--
Most common degreeBachelor's Degree, 48%Bachelor's Degree, 52%
Average age4747
Years of experience66

What does a service office manager do?

Service office managers are executive professionals who support the operations of a company by maintaining office systems and supervising staff members. These managers are required to perform inventory management and purchasing of office materials such as office supplies, marketing materials, event supplies, and production materials. They must schedule and provide training for the administrative team on the policy and procedures of the company as well as customer service improvement. Service office managers must also implement office procedures to improve the efficiency of the office.

What does a front office supervisor do?

A front office supervisor is responsible for greeting customers, giving administrative assistance to fellow employees, and managing a team of personnel. This senior position manages either a team of receptionists or administrative assistants. Tasks and duties vary depending on the company's needs. Their primary tasks include training the team of personnel in providing excellent customer service, supervising their daily shift process, and efficiently resolving customer complaints and issues. Additionally, they manage office maintenance, which includes making sure all areas are clean and sufficiently stocked with essentials and supplies.

Service office manager vs front office supervisor salary

Service office managers and front office supervisors have different pay scales, as shown below.

Service Office ManagerFront Office Supervisor
Average salary$83,838$37,907
Salary rangeBetween $56,000 And $125,000Between $30,000 And $47,000
Highest paying CityWashington, DCNewark, NJ
Highest paying stateNew YorkRhode Island
Best paying companyBuckley KingUniversity of California, Berkeley
Best paying industryReal EstateHealth Care

Differences between service office manager and front office supervisor education

There are a few differences between a service office manager and a front office supervisor in terms of educational background:

Service Office ManagerFront Office Supervisor
Most common degreeBachelor's Degree, 48%Bachelor's Degree, 52%
Most common majorBusinessBusiness
Most common collegeCalifornia State University - BakersfieldCornell University

Service office manager vs front office supervisor demographics

Here are the differences between service office managers' and front office supervisors' demographics:

Service Office ManagerFront Office Supervisor
Average age4747
Gender ratioMale, 31.5% Female, 68.5%Male, 34.1% Female, 65.9%
Race ratioBlack or African American, 10.4% Unknown, 4.8% Hispanic or Latino, 18.2% Asian, 5.8% White, 60.1% American Indian and Alaska Native, 0.7%Black or African American, 10.3% Unknown, 4.7% Hispanic or Latino, 19.1% Asian, 5.3% White, 60.0% American Indian and Alaska Native, 0.6%
LGBT Percentage8%8%

Differences between service office manager and front office supervisor duties and responsibilities

Service office manager example responsibilities.

  • Manage procedural implementation for transition of office to HIPPA regulatory compliance and Medicare PQRI guidelines.
  • Facilitate the management in completing general formalities relate to the patients such as insurance and medical reports.
  • Respond to inquiries and research discrepancies in balancing the books using a bookkeeping application call QuickBooks.
  • Prepare corporate training presentations and marketing materials in PowerPoint.
  • Create detail PowerPoint presentations require for future and existing customers and upper management.
  • Maintain accurate payroll utilizing Kronos system, and enter sick and vacation time information.

Front office supervisor example responsibilities.

  • Manage and schedule a staff of 20 including reservation agents, PBX operators, front desk agents, and bellmen.
  • Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
  • Check VIP reservations and monitor daily operation of arrivals and/or departures.
  • Operate a POS system to itemize and complete an average of hundr customer purchases.
  • Monitor the delivery and measurement of guest service consistent with the service standards and the Marriott brand attributes.
  • Participate in the training of all new associates on Marriott's systems (PMS, MARSHA and GuestWare).
  • Show more

Service office manager vs front office supervisor skills

Common service office manager skills
  • Customer Service, 12%
  • Office Services, 10%
  • Office Procedures, 10%
  • Office Equipment, 6%
  • Financial Reports, 5%
  • Office Operations, 4%
Common front office supervisor skills
  • Reservations, 19%
  • Customer Service, 13%
  • Patients, 5%
  • Hotel Services, 5%
  • Hotel Policies, 4%
  • Cash Handling, 4%

Browse office and administrative jobs