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Service office manager skills for your resume and career

Updated January 8, 2025
4 min read
Service office manager example skills
Below we've compiled a list of the most critical service office manager skills. We ranked the top skills for service office managers based on the percentage of resumes they appeared on. For example, 12.1% of service office manager resumes contained customer service as a skill. Continue reading to find out what skills a service office manager needs to be successful in the workplace.

15 service office manager skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how service office managers use customer service:
  • Provide customer service/public relations and follow through to a diverse clientele while overseeing investment paperwork, new account applications for investments.
  • Managed between two- 12 field technicians and customer service representatives coordinating and supervising the installation and repair of coffee brewing equipment.

2. Office Services

Office services include clerical and administrative tasks in a business company or other work environment. The work consists of dealing with emails, answering phone calls, handling files, and managing word processing.

Here's how service office managers use office services:
  • Coordinate office services, facilities management and administrative support including assisting in the administration of the human resources function.
  • Managed effectively and efficiently the daily operations in the Office Services Department and maintained optimum settings and objectives.

3. Office Procedures

Office procedures are the protocols and standards which define how the staff works together. The office procedures can be a set of rules and regulations which guide the employees and help them run the office operations smoothly. Paperwork, customer interaction, taking messages, handling calls in and out all fall under the office procedures.

Here's how service office managers use office procedures:
  • Evaluated, updated and implemented more efficient office procedures.
  • Implemented office procedures and organized operations.

4. Office Equipment

Here's how service office managers use office equipment:
  • Purchased and coordinated installation of all office equipment and its maintenance, including contract negotiations and renewals.
  • Supervised the renovation of offices & performed basic maintenance/ repair for office equipment.

5. Financial Reports

Here's how service office managers use financial reports:
  • Collected statistical data and prepared weekly sales and monthly financial reports.
  • Prepared all financial reports; project plans, budget, cost of operations and program accomplishments; project trends.

6. Office Operations

Here's how service office managers use office operations:
  • Organized office operations and procedures; prepared payroll; controlled correspondence; designed filing systems; reviewed and approved supply requisitions.
  • Managed all front office operations, including scheduling, billing, collections and supplier/vendor/budget management.

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7. Front Desk

Here's how service office managers use front desk:
  • Managed front desk reception area, routing incoming calls, greeting visitors, distributing mail and performing various administrative task.
  • Interviewed, made hiring recommendations, oriented, and trained staff; supervised the front desk team.

8. Office Management

Here's how service office managers use office management:
  • Multifaceted support role within the organization including accounting, office management, and human resources functions.
  • Provided administrative support and office management for owner/operator.

9. Direct Reports

Here's how service office managers use direct reports:
  • Prepared and discussed yearly evaluations, recommended appropriate compensation and provided feedback to all direct reports.
  • Managed a team of 6 Direct Reports; providing training where suitable to better fit the needs of the department.

10. Real Estate

Real estate is land that has buildings on it. This kind of property consists of permanent improvements either natural or man-made, which include, houses, fences, bridges, water trees, and minerals. There are 4 types of real estate namely; residential real estate, commercial real estate, industrial real estate, and vacant land.

Here's how service office managers use real estate:
  • Provide timely and comprehensive monthly report detailing personnel, real estate and other transaction activities.
  • Manage relationship with third party vendors that provide business support including real estate developer, cleaning staff, and cafeteria staff.

11. Mailroom

Here's how service office managers use mailroom:
  • Directed the implementation of operations policies and initiatives for the following departments: Mailroom, Reception, Food Services/Housekeeping and Purchasing.
  • Coordinated and directed support staff in the areas of facilities management, mailroom operations and space planning/development.

12. Office Space

Here's how service office managers use office space:
  • Coordinated and supervised office space construction, furnishings procurement, staff allocation and services (IT /other).
  • Coordinated and managed location move in 1994 to new office space, including purchase of all furniture needs.

13. Administrative Tasks

Here's how service office managers use administrative tasks:
  • Maintained reports and establish operating polices to perform administrative tasks pertinent to employee files and customers.
  • Summarize and organize information on specialized administrative tasks assigned by Supervisor and Chief Deputy Clerk.

14. Schedule Appointments

Here's how service office managers use schedule appointments:
  • Handle billing, collections, schedule appointments, accounts payable/receivable, payroll, deposits, work orders, and purchasing orders.
  • Sell services to customers, order parts, accounts receivable, accounts payable, payroll, answer phones, schedule appointments.

15. Human Resources

Human resources is a set of people in a business or a corporation that are designated to locate, interview, and recruit new employees into the company. They are also responsible to maintain the integrity of the employees and help them sort their problems out. They try to introduce and manage employee-benefit programs.

Here's how service office managers use human resources:
  • Managed human resources functions associated with recruiting, training, career development, motivation, salary administration, and disciplinary action.
  • Provided office and administrative management, human resources support, and member services for nonprofit organization.
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List of service office manager skills to add to your resume

Service office manager skills

The most important skills for a service office manager resume and required skills for a service office manager to have include:

  • Customer Service
  • Office Services
  • Office Procedures
  • Office Equipment
  • Financial Reports
  • Office Operations
  • Front Desk
  • Office Management
  • Direct Reports
  • Real Estate
  • Mailroom
  • Office Space
  • Administrative Tasks
  • Schedule Appointments
  • Human Resources
  • HVAC
  • Warranty Claims
  • Travel Arrangements
  • Word Processing
  • Event Planning
  • Facilities Management
  • Office Support
  • Phone System
  • Repair Orders
  • Inventory Control
  • Clerical Functions
  • Administrative Functions
  • Bank Deposits
  • Accounts Receivables
  • QuickBooks
  • Space Planning
  • Customer Relations
  • Service Calls
  • Office Functions
  • Expense Reports
  • Accounts Payables
  • Customer Complaints
  • PowerPoint
  • Computer System
  • Clerical Support
  • Fax Machines
  • Troubleshoot
  • Vendor Relations
  • Service Contracts
  • Performance Reviews
  • USPS
  • Groceries
  • Medicaid
  • FedEx

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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