How To Become A Service Officer: What It Is and Career Path

What is a service officer and how to become one

Updated January 8, 2025

4 min read

A service officer is an expert hired as a part of the financial management team. He/She is responsible for delivering services to customers. He/She provides general client support services with a high level of professionalism and competence. Also, he/she analyzes and resolves customer service issues. However, when faced with complex issues, he/she consults with the management to resolve them. Moreover, he/she is expected to attend educational training and workshops to aid personal growth. Furthermore, the service officer updates customer records after each interaction and helps the sales team in increasing sales and performance.

Employers seek applicants with at least a high school diploma or its equivalent. Applicants are provided with on-the-job training. Essential skills include customer service, patience, record management, communication, and conflict management skills. You must be able to use Microsoft Office and CRM software. Service officers make an average annual salary of $54,881 or an hourly rate of $26.39. This falls between $34,000 and $87,000.

ScoreService OfficerUS Average

Salary

3.8

Avg. Salary $48,547

Avg. Salary $59,228

Stability level

5.9

Growth rate -4%

Growth rate 0.3%

Diversity

9.4

Race

American Indian and Alaska Native 0.66%

Asian 6.98%

Black or African American 12.67%

Hispanic or Latino 21.26%

Unknown 5.61%

White 52.82%

Gender

female 49.35%

male 50.65%

Age - 39

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 39

Stress level

5.9

Stress level is manageable

7.1 - high

Complexity level

6.6

Complexity level is challenging

7 - challenging

Work life balance

6.5

Work life balance is good

6.4 - fair

Key steps to become a service officer

Explore service officer education requirements

Most common service officer degrees

Bachelor's

60.2 %

Associate

15.9 %

Master's

10.9 %

Start to develop specific service officer skills

Skills	Percentages
Customer Service	21.75%
Financial Services	6.62%
Patrol	6.49%
Veterans	4.54%
Public Safety	3.92%

Complete relevant service officer training and internships

Accountants spend an average of 6-12 months on post-employment, on-the-job training. New service officers learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a service officer based on U.S. Bureau of Labor Statistics data and data from real service officer resumes.

Research service officer duties and responsibilities

Manage routine closing procedures, correspond extensively with problematic patrons and provide assistance with ATM's.
Identify cross-sell opportunities; actively and aggressively promote products to achieve credit union target production expectations.
Prepare and present PowerPoint presentations for briefings and training.
Utilize benefits calculator to assist low income ASC staff to determine eligibility for supplemental programs.

Prepare your service officer resume

When your background is strong enough, you can start writing your service officer resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a service officer resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable service officer resume templates

Build a professional service officer resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your service officer resume.