What is a Service Officer

A service officer is an expert hired as a part of the financial management team. He/She is responsible for delivering services to customers. He/She provides general client support services with a high level of professionalism and competence. Also, he/she analyzes and resolves customer service issues. However, when faced with complex issues, he/she consults with the management to resolve them. Moreover, he/she is expected to attend educational training and workshops to aid personal growth. Furthermore, the service officer updates customer records after each interaction and helps the sales team in increasing sales and performance.

Employers seek applicants with at least a high school diploma or its equivalent. Applicants are provided with on-the-job training. Essential skills include customer service, patience, record management, communication, and conflict management skills. You must be able to use Microsoft Office and CRM software. Service officers make an average annual salary of $54,881 or an hourly rate of $26.39. This falls between $34,000 and $87,000.

There is more than meets the eye when it comes to being a Service Officer. For example, did you know that they make an average of $26.39 an hour? That's $54,881 a year!

Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.

What Does a Service Officer Do

There are certain skills that many Service Officers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed Communication skills, Computer skills and Interpersonal skills.

Learn more about what a Service Officer does

How To Become a Service Officer

If you're interested in becoming a Service Officer, one of the first things to consider is how much education you need. We've determined that 60.2% of Service Officers have a bachelor's degree. In terms of higher education levels, we found that 10.9% of Service Officers have master's degrees. Even though most Service Officers have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a Service Officer. When we researched the most common majors for a Service Officer, we found that they most commonly earn Bachelor's Degree degrees or Associate Degree degrees. Other degrees that we often see on Service Officer resumes include Master's Degree degrees or High School Diploma degrees.

You may find that experience in other jobs will help you become a Service Officer. In fact, many Service Officer jobs require experience in a role such as Customer Service Representative. Meanwhile, many Service Officers also have previous career experience in roles such as Administrative Assistant or Teller.

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Average Salary
$54,881
Average Salary
Job Growth Rate
-2%
Job Growth Rate
Job Openings
268,770
Job Openings
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Average Salary for a Service Officer

Service Officers in America make an average salary of $54,881 per year or $26 per hour. The top 10 percent makes over $87,000 per year, while the bottom 10 percent under $34,000 per year.
Average Salary
$54,881
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Service Officer Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Service Officer. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Service Officer Resume

At Zippia, we went through countless Service Officer resumes and compiled some information about how to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Service Officer Resume Examples And Templates

Service Officer Demographics

Service Officer Gender Statistics

male

47.3 %

female

47.2 %

unknown

5.5 %

Service Officer Ethnicity Statistics

White

57.7 %

Hispanic or Latino

19.6 %

Black or African American

12.3 %

Service Officer Foreign Languages Spoken Statistics

Spanish

59.7 %

French

8.6 %

Chinese

4.6 %
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Service Officer Education

Service Officer Majors

27.5 %
6.3 %

Service Officer Degrees

Bachelors

60.2 %

Associate

15.9 %

Masters

10.9 %

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Associate
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Master's
Doctorate
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Online Courses For Service Officer That You May Like

Fundamentals of Logistics, Supply Chain & Customer Service
udemy
4.5
(1,048)

Learn Logistics, Supply Chain and Customer Service. 3 Courses in 1...

Customer Service
udemy
4.6
(4,889)

How to Approach New Customers and Maintain Existing Ones...

SAP Customer Service (CS/SM) - Service Management module
udemy
4.4
(551)

Real World SAP CS and SD, Repair Orders, Service Orders, Service Contracts...

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Top Skills For a Service Officer

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 19.8% of Service Officers listed Customer Service on their resume, but soft skills such as Communication skills and Computer skills are important as well.

12 Service Officer RESUME EXAMPLES

Best States For a Service Officer

Some places are better than others when it comes to starting a career as a Service Officer. The best states for people in this position are New York, California, Connecticut, and New Jersey. Service Officers make the most in New York with an average salary of $64,004. Whereas in California and Connecticut, they would average $63,930 and $61,886, respectively. While Service Officers would only make an average of $61,862 in New Jersey, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Wisconsin

Total Service Officer Jobs:
2,691
Highest 10% Earn:
$93,000
Location Quotient:
1.31
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. New York

Total Service Officer Jobs:
5,185
Highest 10% Earn:
$112,000
Location Quotient:
1.09
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. New Jersey

Total Service Officer Jobs:
3,395
Highest 10% Earn:
$107,000
Location Quotient:
1.15
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
Full List Of Best States For Service Officers

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