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Become A Service Officer

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Working As A Service Officer

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $64,000

    Average Salary

What Does A Service Officer Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Service Officer

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Service Officer Career Paths

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Average Length of Employment
Service Officer 4.0 years
Service Consultant 3.0 years
Service Specialist 2.7 years
Service Associate 2.2 years
Top Careers Before Service Officer
Teller 8.7%
Internship 7.7%
Cashier 7.2%
Officer 4.3%
Supervisor 4.2%
Manager 3.7%
Teacher 2.5%
Volunteer 2.4%
Top Careers After Service Officer
Officer 5.7%
Cashier 5.2%
Internship 4.3%
Manager 4.1%
Consultant 3.5%
Supervisor 3.5%

Do you work as a Service Officer?

Average Yearly Salary
$64,000
View Detailed Salary Report
$38,000
Min 10%
$64,000
Median 50%
$64,000
Median 50%
$64,000
Median 50%
$64,000
Median 50%
$64,000
Median 50%
$64,000
Median 50%
$64,000
Median 50%
$109,000
Max 90%
Best Paying Company
Union Bank
Highest Paying City
Fremont, CA
Highest Paying State
New Jersey
Avg Experience Level
3.6 years
How much does a Service Officer make at top companies?
The national average salary for a Service Officer in the United States is $64,969 per year or $31 per hour. Those in the bottom 10 percent make under $38,000 a year, and the top 10 percent make over $109,000.

Real Service Officer Salaries

Job Title Company Location Start Date Salary
Student Services Officer 5 Yale University New Haven, CT Jan 02, 2015 $120,000
Client Service Officer Citibank, N.A. New York, NY Jun 09, 2016 $105,000
Client Service Officer Citibank, N.A. New York, NY Sep 18, 2015 $97,557
Senior Service Officer Citibank, N.A. New York, NY Sep 22, 2014 $95,957
Senior Service Officer Citibank, N.A. New York, NY Sep 11, 2014 $92,700
Client Service Officer HSBC Bank USA, N.A. Miami, FL Jan 14, 2013 $80,000
Service Officer Citibank, N.A. New York, NY May 31, 2011 $80,000
Client Service Officer HSBC Bank USA, N.A. Miami, FL Oct 01, 2010 $77,000
Client Service Officer HSBC Bank USA, N.A. Miami, FL Oct 01, 2010 $75,000 -
$80,000
Client Service Officer HSBC Bank USA, N.A. Miami, FL Feb 11, 2016 $68,557
Client Service Officer HSBC Bank USA, N.A. Miami, FL Jan 14, 2011 $68,000
Client Service Officer HSBC Bank USA, N.A. Miami, FL Jan 15, 2010 $66,000
Client Services Officer EFG Capital International Corporation Miami, FL Nov 15, 2016 $65,000
Client Service Officer HSBC Bank USA, N.A. New York, NY Apr 28, 2010 $65,000
Client Service Officer HSBC Bank USA, N.A. Miami, FL May 01, 2009 $64,000
Trade Receivable Services Officer Standard Chartered Bank Newark, NJ Sep 27, 2013 $63,000
Client Services Officer EFG Capital International Corporation Miami, FL Aug 17, 2015 $61,800
Student Service Officer AOI College of Languages Irvine, CA Aug 15, 2011 $61,066
Client Services Officer EFG Capital International Corporation Miami, FL Sep 02, 2015 $60,000
Client Services Officer EFG Capital International Corporation Miami, FL Oct 01, 2015 $60,000
Client Services Officer EFG Capital International Corporation Miami, FL Jul 29, 2016 $60,000
Client Service Officer HSBC Bank USA, N.A. New York, NY Aug 26, 2014 $60,000
Student Services Officer The Board of Trustees of The Leland Stanford, Jr. Stanford, CA Nov 19, 2009 $60,000
Trade Receivable Services Officer Standard Chartered Bank Newark, NJ Sep 27, 2010 $60,000
Management Services Officer University of California, Los Angeles Los Angeles, CA Sep 09, 2013 $58,000

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Top Skills for A Service Officer

  1. Financial Services
  2. Customer Service
  3. Military Personnel
You can check out examples of real life uses of top skills on resumes here:
  • Implemented strategic initiatives for financial services area to ensure alignment with business plans and objectives.
  • Provided effective and efficient customer service support for telephone and copier equipment to various government offices throughout the National Capitol region.
  • Work with mobilized military personnel returning from active duty military in Iraq.
  • Assessed loan applications for low-income applicants on government benefits in accordance with regulatory guidance.
  • Provided assistance to other federal agencies in identifying individuals who pose a threat to national security/public safety.

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Average Salary:

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Top 10 Best States for Service Officers

  1. Alaska
  2. Connecticut
  3. Rhode Island
  4. Delaware
  5. Minnesota
  6. District of Columbia
  7. New Jersey
  8. Massachusetts
  9. Vermont
  10. Washington
  • (47 jobs)
  • (180 jobs)
  • (49 jobs)
  • (63 jobs)
  • (464 jobs)
  • (88 jobs)
  • (420 jobs)
  • (383 jobs)
  • (40 jobs)
  • (318 jobs)

Service Officer Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 8,737 Service Officer resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Service Officer Resume

View Resume Examples

Service Officer Demographics

Gender

Female

44.4%

Male

43.7%

Unknown

11.9%
Ethnicity

White

58.3%

Hispanic or Latino

17.9%

Black or African American

11.4%

Asian

8.3%

Unknown

4.1%
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Foreign Languages Spoken

Spanish

59.7%

French

8.6%

Mandarin

4.6%

Chinese

4.6%

German

3.5%

Cantonese

2.4%

Russian

2.2%

Italian

1.9%

Arabic

1.9%

Japanese

1.6%

Hindi

1.4%

Korean

1.4%

Portuguese

1.4%

Tagalog

0.8%

Thai

0.8%

Navajo

0.8%

Croatian

0.8%

Swahili

0.5%

Vietnamese

0.5%

Luganda

0.5%
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Service Officer Education

Schools

University of Phoenix

30.5%

Ashford University

5.4%

Webster University

4.7%

University of Maryland - University College

4.4%

Strayer University

4.3%

The Academy

4.3%

Liberty University

4.2%

Kaplan University

3.7%

University of North Carolina at Charlotte

3.5%

University of North Texas

3.5%

University of North Carolina at Greensboro

3.5%

North Carolina State University

3.4%

Capella University

3.4%

East Carolina University

3.1%

Tennessee State University

3.1%

Walden University

3.0%

University of Texas at Arlington

3.0%

Central Texas College

3.0%

Grand Canyon University

3.0%

California State University - Long Beach

2.9%
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Majors

Business

30.5%

Criminal Justice

15.0%

Finance

7.2%

Accounting

5.9%

Psychology

5.0%

Management

4.2%

Human Resources Management

3.2%

Communication

2.8%

Marketing

2.6%

Social Work

2.4%

Education

2.4%

Health Care Administration

2.2%

Law

2.2%

Political Science

2.2%

Sociology

2.2%

Economics

2.1%

Public Administration

2.1%

General Studies

1.9%

Liberal Arts

1.8%

Nursing

1.8%
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Degrees

Bachelors

40.8%

Masters

22.2%

Other

18.9%

Associate

9.2%

Certificate

4.5%

Doctorate

2.5%

Diploma

1.7%

License

0.2%
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Top Service Officer Employers

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