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Become A Service Officer

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Working As A Service Officer

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Processing Information
  • Deal with People

  • Mostly Sitting

  • $77,188

    Average Salary

What Does A Service Officer Do At Financial Partners Credit Union

* Establish new membership accounts and loans through proactive sales activities.
* Exemplify the Sales & Service Standards outlined in APEX training and the CREDO.
* Learn and follow all CU policies and procedures, maintain logs on negotiable items, GL s and checks received.
* Perform regular self audit.
* Open and close all FPCU account types with the highest degree of accuracy following credit union policies and procedures.
* Learn to originate and process consumer loan applications, draw documents, complete DMV paperwork and fund loans.
* Discuss Real Estate products and refer to Mortgage Consultant as appropriate.
* Track sales opportunities utilizing the Customer Relationship Management (CRM) tool.
* Document all member interactions and schedule for follow up activity.
* Use needs based sales skills to develop profitable relationships.
* Learn to identify and host effective business development events.
* Develop familiarity with CU services and educate our members on all the services available to them which add to the convenience of the credit union such as eBanking, eQuest, ATM and shared branch service.
* Utilize teleconsulting with members to expand relationship.
* Responsible for achieving production and success card goals.
* Participate in campus events such as new hire orientation, educational seminars, etc Proactively distribute marketing collateral at assigned campus and network within the field of membership.
* Responsible for adhering to applicable compliance requirements pertaining to accurately quoting service and loan rates.
* Follow established guidelines for accepting items for deposit, establishing new accounts and funding loans to minimize risk to the credit union.
* Prioritize and follow up on work in process.
* Keep a neat and well organized work area.
* Demonstrate the ability to work independently, be self-directed with moderate supervision, and exercise good time management skills.
* May be required to attend meetings and participate in events, outside of normal business hours, to help increase awareness.
* Must develop good working relationships with on-site contacts to ensure Credit Union presence.
* Must follow all policies and procedures pertaining to designated worksite.
* We share a collaborative obligation to ensure that we conduct ourselves in the utmost ethical manner and that we hold each other accountable to the values and standards of the organization.
* Every Partner has the responsibility to ask questions, seek guidance, and report concerns and/or violations of company policy or ethical standards.
* Financial Partners has several processes in place to communicate with leadership and expects that partners will have a commitment to integrity and uncompromising values

What Does A Service Officer Do At Tarrant County Government

* Coordinates and conducts client interviews to determine potential eligibility for VA benefit programs.
* Investigates and verifies appropriate interview, case, financial and related demographic information, which includes researching legal, social, psychological, medical, criminal and employment records.
* Refers clients to the appropriate community resources.
* Assists clients with gaining access to DVA medical and dental treatment programs.
* Creates, responds to and submits documents and reports.
* Conducts outreaches at nursing homes, assisted living facilities, and clients' homes to assist them with applying for VA benefits.
* Utilizes manual or computerized client management system to prepare claims for client and submit to appropriate federal and state agencies.
* Performs intake duties and utilizes the computerized Veteran Information and Management System to enter veterans' demographic information for the Director as needed.
* Participates in conferences with veterans' organizations and with federal and state offices on matters affecting the welfare of veteran benefits programs.
* Frequently communicates with office support staff, other County personnel, department heads, supervisors, external agencies, veterans and the general public.
* Reviews and follows policies, procedures, governmental regulations and court-mandated orders to ensure program compliance.
* Frequently utilizes department's social media accounts as an additional method of contacting and reaching out to veterans.
*

What Does A Service Officer Do At University of Utah Healthcare

* Parks and retrieves patient’s vehicles upon arrival and departure from the hospital in a safe, timely, and professional manner.
* Directs and assists patients and visitors as they enter and exit the hospital parking areas, hospital lobby and their vehicles.
* Documents all vehicle tag information, claim numbers, and key storage locations accurately.
* Ensures that vehicles are returned in the same condition in which they were received.
* Works as part of a team in keeping staging areas clear and maintaining smooth traffic flow in and out of the parking areas and terraces.
* Performs simple repairs to parking control equipment and assists patients and visitors with minor repairs such as flat tires and dead batteries.
* Coordinates with Parking Services and security to patrol and enforce patient and visitor parking areas.
* Addresses lighting and safety issues located in the parking areas and assists in keeping areas free of debris.
* Assists in emergency situations by directing emergency vehicles and maintaining traffic control as needed.
* Investigates and reports accidents within parking valet areas and educates involved patrons on how to proceed regarding the damage.
* Removes snow and ice from hospital entrance and terrace areas

What Does A Service Officer Do At MUFG Union Bank

* _
* Under guidance and direction from the Branch Manager, the Branch Service Officer will be responsible for:
* Branch Operations/Risk Management/Compliance
* Under the direction of the Manager, assist in the training and support of risk mitigation activities.
* Assist Manager to ensure branch staff understands, has knowledge of and adheres to operating policies, procedures and regulatory requirements.
* Effectively resolve problems, exceptions, and account adjustments.
* Approve or disapprove transactions within assigned authority limits.
* Perform the role of the primary or secondary Branch Security Coordinator.
* Assist Manager in leveraging workforce planning tools to optimize staffing.
* When necessary, may be required to perform activities related to other branch positions (e.g. cash handling, opening new accounts).
* Time spent performing cash handling and/or opening new accounts could vary based on branch volumes and staffing.
* Customer Service
* Assist Manager to ensure consistent and exceptional experiences are provided to foster customer retention.
* Resolve customer issues and complaints in a timely, professional and effective manner.
* Act as liaison with other support areas of the Bank to resolve customer issues.
* Training/Coaching Staff
* Assist Manager in the training and coaching of staff.
* Assist Manager in facilitating cross-training opportunities for growth and development of employees.
* Provide input to Manager on employee performance.
* Sales Support Activities
* Promote sales referrals by demonstrating leadership and modeling the sales culture.
* Assist Manager with the implementation of customer acquisition campaigns and monitoring referrals from operations staff.
* Assist Manager in coaching tellers to effectively identify quality referral opportunities and refer appropriately.
* The Branch Service Officer actively supports the programs and goals of Branch and Bank Management and must be able to operate the office in the absence of other branch officers.
* Job grade is dependent on branch level and complexity exceptions to standard grade assignments require Regional Executive approval

What Does A Service Officer Do At Securitas

* Watches for irregularities, such as security breaches, facility and safety hazards, and emergency situations; contacts emergency responders, such as police, fire, and/or ambulance personnel as required
* Responds to medical emergencies, all fire alarms, and vehicle accidents
* Remains alert for the presence of unauthorized persons and/or security code violators; approaches suspicious person and/or notifies police as appropriate; may confront and detain violators, as required, until police arrive
* Patrols assigned area on foot, or in motor vehicle as assigned, to ensure personnel, building, and equipment security
* Performs plain view searches on vehicles in parking lots and surrounding areas
* Examines doors, windows, and gates to ensure security; uses client keys to open and close buildings; monitors closed buildings for unauthorized persons and/or suspicious activities
* Prepares routine, standardized reports
* Provides escorts as necessary
* Informs and warns violators of rule infractions, such as loitering, smoking, or carrying forbidden articles
* May provide specialized security in complex operational areas, requiring specific knowledge of the operating environment
* Performs periodic checks of emergency call boxes and/or street lights to ensure proper functioning; reports all malfunctioning as required
* Performs miscellaneous job-related duties as assigned

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Service Officer Jobs

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Service Officer Career Paths

Service Officer
Case Manager Registered Nurse Case Manager Nursing Director
Administrative Director
8 Yearsyrs
Assistant Vice President Vice President President
Board Of Directors Member
8 Yearsyrs
Case Manager Program Coordinator Business Manager
Business Operations Manager
8 Yearsyrs
Police Officer Instructor Assistant Director
Center Director
7 Yearsyrs
Service Supervisor Assistant Branch Manager Banking Center Manager
Client Manager
6 Yearsyrs
Operations Officer Program Manager Senior Account Manager
Client Services Director
9 Yearsyrs
Assistant Branch Manager Branch Manager Account Manager
Client Services Manager
7 Yearsyrs
Office Manager Account Representative Collector
Collections Manager
5 Yearsyrs
Office Manager Account Manager Purchasing Manager
Contracts Manager
9 Yearsyrs
Loan Officer Credit Analyst
Credit Manager
5 Yearsyrs
General Manager Sales Consultant Internet Sales Manager
Customer Relations Manager
5 Yearsyrs
Assistant Vice President Project Manager Program Manager
Deputy Director
9 Yearsyrs
Security Officer Operations Manager Branch Manager
Manager, Assistant Vice President
7 Yearsyrs
General Manager Operator Operation Supervisor
Operations Officer
6 Yearsyrs
Police Officer Security Officer Account Manager
Relationship Manager
6 Yearsyrs
Branch Manager General Manager Security Officer
Security Manager
7 Yearsyrs
Loan Officer Operations Manager Information Technology Project Manager
Service Delivery Manager
11 Yearsyrs
Assistant Branch Manager Office Manager Licensed Practical Nurse
Unit Manager
6 Yearsyrs
Branch Manager Manager, Assistant Vice President
Vice President And Manager
10 Yearsyrs
Security Officer Account Manager Director Of Sales
Vice President, Business Development
13 Yearsyrs
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Service Officer Demographics

Gender

Female

49.5%

Male

48.4%

Unknown

2.2%
Ethnicity

White

58.6%

Hispanic or Latino

17.8%

Black or African American

11.2%

Asian

8.4%

Unknown

4.0%
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Languages Spoken

Spanish

56.5%

French

9.5%

German

4.6%

Mandarin

4.2%

Chinese

3.8%

Russian

3.1%

Arabic

2.3%

Italian

1.9%

Korean

1.9%

Portuguese

1.9%

Cantonese

1.9%

Thai

1.1%

Navajo

1.1%

Japanese

1.1%

Hindi

1.1%

Tagalog

0.8%

Vietnamese

0.8%

Albanian

0.8%

Serbian

0.8%

Croatian

0.8%
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Service Officer Education

Schools

University of Phoenix

28.8%

Ashford University

6.1%

Webster University

5.6%

Liberty University

5.1%

Grand Canyon University

4.3%

University of North Carolina at Charlotte

3.8%

Central Michigan University

3.8%

Strayer University

3.8%

Capella University

3.8%

Troy University

3.6%

University of Maryland - University College

3.6%

Tennessee State University

3.6%

Middle Tennessee State University

3.3%

The Academy

3.3%

East Carolina University

3.1%

Walden University

3.1%

Western Illinois University

3.1%

Appalachian State University

2.8%

University of Wisconsin - Whitewater

2.8%

California State University - East Bay

2.8%
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Majors

Business

31.6%

Criminal Justice

13.9%

Finance

7.0%

Accounting

5.7%

Psychology

4.9%

Management

4.2%

Human Resources Management

3.0%

Marketing

2.8%

Education

2.6%

Communication

2.6%

Social Work

2.5%

Law

2.5%

Sociology

2.3%

Political Science

2.3%

Public Administration

2.3%

Health Care Administration

2.2%

General Studies

2.0%

Liberal Arts

1.9%

Elementary Education

1.8%

Economics

1.8%
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Degrees

Bachelors

39.2%

Masters

23.4%

Other

19.5%

Associate

8.7%

Certificate

4.5%

Doctorate

3.0%

Diploma

1.4%

License

0.3%
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Internship
Temporary

Real Service Officer Salaries

Job Title Company Location Start Date Salary
Student Services Officer 5 Yale University New Haven, CT Jan 02, 2015 $120,000
Client Service Officer Citibank, N.A. New York, NY Jun 09, 2016 $105,000
Client Service Officer Citibank, N.A. New York, NY Sep 18, 2015 $97,557
Senior Service Officer Citibank, N.A. New York, NY Sep 22, 2014 $95,957
Senior Service Officer Citibank, N.A. New York, NY Sep 11, 2014 $92,700
Client Service Officer HSBC Bank USA, N.A. Miami, FL Jan 14, 2013 $80,000
Service Officer Citibank, N.A. New York, NY May 31, 2011 $80,000
Client Service Officer HSBC Bank USA, N.A. Miami, FL Oct 01, 2010 $77,000
Client Service Officer HSBC Bank USA, N.A. Miami, FL Oct 01, 2010 $75,000 -
$80,000
Client Service Officer HSBC Bank USA, N.A. Miami, FL Feb 11, 2016 $68,557
Client Service Officer HSBC Bank USA, N.A. Miami, FL Jan 14, 2011 $68,000
Client Service Officer HSBC Bank USA, N.A. Miami, FL Jan 15, 2010 $66,000
Client Services Officer EFG Capital International Corporation Miami, FL Nov 15, 2016 $65,000
Client Service Officer HSBC Bank USA, N.A. New York, NY Apr 28, 2010 $65,000
Client Service Officer HSBC Bank USA, N.A. Miami, FL May 01, 2009 $64,000
Trade Receivable Services Officer Standard Chartered Bank Newark, NJ Sep 27, 2013 $63,000
Client Services Officer EFG Capital International Corporation Miami, FL Aug 17, 2015 $61,800
Student Service Officer AOI College of Languages Irvine, CA Aug 15, 2011 $61,066
Client Services Officer EFG Capital International Corporation Miami, FL Sep 02, 2015 $60,000
Client Services Officer EFG Capital International Corporation Miami, FL Jul 29, 2016 $60,000
Client Services Officer EFG Capital International Corporation Miami, FL Oct 01, 2015 $60,000
Client Service Officer HSBC Bank USA, N.A. New York, NY Aug 26, 2014 $60,000
Student Services Officer The Board of Trustees of The Leland Stanford, Jr. Stanford, CA Nov 19, 2009 $60,000
Trade Receivable Services Officer Standard Chartered Bank Newark, NJ Sep 27, 2010 $60,000
Management Services Officer University of California, Los Angeles Los Angeles, CA Sep 09, 2013 $58,000

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Top Skills for A Service Officer

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  1. Financial Services
  2. Procedures
  3. Personnel
You can check out examples of real life uses of top skills on resumes here:
  • Administered various financial services: account creation/maintenance; account research and data collection for fraud resolution.
  • Established and maintained standards and procedures for information technology-related operations, including security and adequate backup facilities.
  • Organized, directed, and supervised the various functions associated with officer/enlisted personnel administration and related pay functions for 203 personnel.
  • Provided assistance to other federal agencies in identifying individuals who pose a threat to national security/public safety.
  • Provided effective and efficient customer service support for telephone and copier equipment to various government offices throughout the National Capitol region.

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Top Service Officer Employers

Jobs From Top Service Officer Employers

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