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Become A Service Officer

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Working As A Service Officer

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Processing Information
  • Deal with People

  • Mostly Sitting

  • $62,000

    Average Salary

What Does A Service Officer Do At Idaho Division of Human Resources

* Oversee the production of quality and cost-effective meals and ensure they are prepared and served in a clean and secure environment
* Train inmates in food preparation, kitchen sanitation and safety, and the use of related equipment
* Oversee food preparation using identified ingredients
* Ensure designated policies and procedures and department menus are followed
* Direct cooks and bakers regarding quantities and preparation methods
* Monitor inventory and order food, utensils, cleaning supplies and related items
* Ensure equipment is cleaned and maintained properly
* Inspect shipments for damaged products
* May interview, hire, evaluate the performance and make retention recommendations of inmates working at the facility

What Does A Service Officer Do At MUFG Union Bank

* _
* Reporting to the Branch Manager, the Branch Service Officer is responsible for assisting Management with day-to-day branch operations with an emphasis on risk mitigation and regulatory compliance, in addition to coaching and promoting effective sales referrals activities and providing ongoing staff training and development.
* The Branch Service Officer may receive day-to-day work direction from the Branch Service Manager, if applicable.
* Depending on the office assigned, the Branch Service Officer may also be responsible for service management of specialty segments.
* Under guidance and direction from the Branch Manager, the Branch Service Officer will be responsible for:
* Branch Operations, Risk Management and Compliance
* Assist the Manager in the training and support of risk mitigation activities.
* Assist the Manager to ensure the branch staff understands, has knowledge of and adheres to operating policies, procedures and regulatory requirements.
* Effectively resolve problems, exceptions, and account adjustments.
* Approve or disapprove transactions within assigned authority limits.
* Perform the role of the primary or secondary Branch Security Coordinator.
* Assist the Manager in leveraging workforce planning tools to optimize staffing.
* When necessary, may be required to perform activities related to other branch positions (e.g. cash handling, opening new accounts).
* Time spent performing cash handling and/or opening new accounts could vary based on branch volumes and staffing

What Does A Service Officer Do At State Street

* Supervising all lower level staff (including Associate 1 Associate 2 and Senior Associate Staff)
* Managing internal workflow and client deadlines
* Managing client relationships and liaising with client personnel on a daily basis
* Maintaining good working relationship with all client contacts including investment professionals investors auditors lawyers and banking personnel
* Reviewing quarterly and annual financial work paper packages including portfolio schedules accruals and partner capital allocations
* Reviewing quarterly and annual financial statements and footnotes and coordinating annual audits
* Reviewing and/or preparing complex fee calculations management fees waterfall and capital account allocations etc

What Does A Service Officer Do At State of Arizona

* Establish unit objectives and oversee and participate in the work flow to ensure objectives are met
* Analyze unit activities to ensure decisions are made at proper levels and coordinate activities within all the UI tax units
* Answer questions of routine, to unusually complex nature, from employers, attorneys, accountants, and other representatives in regards to all facets of the Arizona UI Tax Sections, and issue appealable determinations
* Establish individual Unit performance standards and perform written evaluations for direct reports, review work and unit performance of subordinates including timeliness, quantity and quality for each function
* Interview and hire new staff, resolve personnel problems, and ensure staff are trained
* Review and compile statistical figures for monthly and quarterly unit production reports, attend staff meetings, and analyze and resolve program and mainframe issues

What Does A Service Officer Do At Citi

* Provide retail operational support for Citigold and Citigold Private Client Relationship Managers
* Collect and submit daily account bank opening paperwork inclusive of Special Title, Sanctioned accounts, FATCA Compliance
* Collect and submit daily paperwork for account servicing bank accounts including but not limited to address changes, signor and title changes and debit card maintenance
* Follow up with Relationship Managers on missing or incomplete paperwork
* Support Citigold /PC RMs with retail bank account opening and servicing of client accounts
* Provide timely and accurate client service across a complex array of business and individual banking, credit and retirement products
* Assist in managing CitiKYC process for bank accounts including document review, grouping completion and transmission standards
* Send RM-approved CPWM marketing, educational material, or pre-approved e-mail invitations for CPWM sponsored events such as seminars to clients enrolled in the Citigold Relationship Manager Service on behalf of the RM.
* Utilize the appropriate pre-approved templates and brochures located on the Citigold Resource Center.
* Make note in Salesforce of the material that was sent.
* Process Manual Payment Processing (MPP) forms upon client request
* Perform retail account maintenance for bank accounts in accordance with bank policies and procedures including but not limited to:
* Process checkbook orders
* Order ATM/Debit cards /PIN mailers
* Activate debit cards (customer must be present)
* Provide copies of statements, checks, deposits
* Set-up duplicate statement requests
* Process stop payments
* Handle retail investigations
* Complete returned mail investigations
* Process Fed Funds availability set-up
* Change client account codes/status (expense codes, block/unblock accounts, waive status etc.)
* Update client account information such as Tax ID, telephone number, title/signer changes
* Execute routine retail transactions including transfers between linked like-titled accounts
* Facilitate transfers between commercial, trust and personal accounts
* On site interface with wire department
* Problem resolution research
* Facilitate client requests for official bank checks
* General remote account maintenance
* Processes client refunds
* ACH linking confirmation
* Proactively answer incoming client calls and retail service client requests regarding bank accounts
* Ensure that Citigold / CPC quality standards are met regarding callbacks including reference numbers and timeframes for processing transactions
* Address Citigold client requests, liaising with all other bank service providers and interface with back office to ensure smooth processing and timely resolution
* Identify new sales opportunities and refer them to the Citigold / Private Client Relationship Manager
* Assist with systems access for Relationship Managers including Marketplace requests
* Manage operational compliance of sales and service delivery for bank accounts
* Engage in project work on an as needed basis
* Ensure full accomplishment of all risk, compliance and control policies and procedures

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Service Officer jobs

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Service Officer Career Paths

Service Officer
Assistant Branch Manager Branch Manager General Manager
Account Manager
5 Yearsyrs
Police Officer Operations Manager
Branch Manager
6 Yearsyrs
Office Manager Account Manager Sales Manager
Director Of Sales
10 Yearsyrs
Project Manager Program Manager Marketing Manager
Director Of Sales And Marketing
9 Yearsyrs
Branch Manager General Manager
District Manager
7 Yearsyrs
Loan Officer Branch Manager Account Executive
District Sales Manager
7 Yearsyrs
Operations Officer Assistant Vice President Controller
Finance Controller
9 Yearsyrs
Security Officer Service Technician Service Manager
General Manager
7 Yearsyrs
Operations Officer Operations Manager Assistant Vice President
Manager, Assistant Vice President
7 Yearsyrs
Police Officer Security Officer Account Manager
National Account Manager
8 Yearsyrs
Assistant Vice President Project Manager Program Manager
Operations Director
9 Yearsyrs
Assistant Vice President Human Resources Coordinator Specialist
Operations Manager
7 Yearsyrs
Case Manager Program Manager General Manager
President Of Operations
11 Yearsyrs
Security Officer Technician Project Manager
Program Manager
8 Yearsyrs
Project Manager Construction Manager Operations Manager
Purchasing Manager
9 Yearsyrs
Office Manager General Manager Account Executive
Regional Sales Manager
9 Yearsyrs
Branch Manager Account Executive
Sales Manager
5 Yearsyrs
Case Manager Assistant Director General Manager
Territory Manager
7 Yearsyrs
Loan Officer Account Executive Sales Manager
Territory Sales Manager
7 Yearsyrs
Assistant Branch Manager Assistant Vice President
Vice President And Manager
10 Yearsyrs
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Service Officer Demographics


  • Female

  • Male

  • Unknown



  • White

  • Hispanic or Latino

  • Asian

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • French

  • Mandarin

  • German

  • Chinese

  • Russian

  • Arabic

  • Cantonese

  • Korean

  • Italian

  • Portuguese

  • Japanese

  • Hindi

  • Thai

  • Navajo

  • Tagalog

  • Vietnamese

  • Bosnian

  • Turkish

  • Albanian

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Service Officer

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Service Officer Education

Service Officer

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Real Service Officer Salaries

Job Title Company Location Start Date Salary
Student Services Officer 5 Yale University New Haven, CT Jan 02, 2015 $120,000
Client Service Officer Citibank, N.A. New York, NY Jun 09, 2016 $105,000
Client Service Officer Citibank, N.A. New York, NY Sep 18, 2015 $97,557
Senior Service Officer Citibank, N.A. New York, NY Sep 22, 2014 $95,957
Senior Service Officer Citibank, N.A. New York, NY Sep 11, 2014 $92,700
Client Service Officer HSBC Bank USA, N.A. Miami, FL Jan 14, 2013 $80,000
Service Officer Citibank, N.A. New York, NY May 31, 2011 $80,000
Client Service Officer HSBC Bank USA, N.A. Miami, FL Oct 01, 2010 $77,000
Client Service Officer HSBC Bank USA, N.A. Miami, FL Oct 01, 2010 $75,000 -
Client Service Officer HSBC Bank USA, N.A. Miami, FL Feb 11, 2016 $68,557
Client Service Officer HSBC Bank USA, N.A. Miami, FL Jan 14, 2011 $68,000
Senior Administrative Insurance Services Officer Blackpoint Underwriters, LLC Coral Gables, FL Oct 01, 2012 $67,000
Client Service Officer HSBC Bank USA, N.A. Miami, FL Jan 15, 2010 $66,000
Client Services Officer EFG Capital International Corporation Miami, FL Nov 15, 2016 $65,000
Client Service Officer HSBC Bank USA, N.A. New York, NY Apr 28, 2010 $65,000
Client Service Officer HSBC Bank USA, N.A. Miami, FL May 01, 2009 $64,000
Service Officer Citibank, N.A. Miami, FL Mar 01, 2010 $62,000
Client Services Officer EFG Capital International Corporation Miami, FL Aug 17, 2015 $61,800
Student Service Officer AOI College of Languages Irvine, CA Aug 15, 2011 $61,066
Client Services Officer EFG Capital International Corporation Miami, FL Sep 02, 2015 $60,000
Client Services Officer EFG Capital International Corporation Miami, FL Jul 29, 2016 $60,000
Client Services Officer EFG Capital International Corporation Miami, FL Oct 01, 2015 $60,000
Client Service Officer HSBC Bank USA, N.A. New York, NY Aug 26, 2014 $60,000
Student Services Officer The Board of Trustees of The Leland Stanford, Jr. Stanford, CA Nov 19, 2009 $60,000
Trade Receivable Services Officer Standard Chartered Bank Newark, NJ Sep 27, 2010 $60,000

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Top Skills for A Service Officer


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Top Service Officer Skills

  1. Financial Services
  2. Procedures
  3. Military Personnel
You can check out examples of real life uses of top skills on resumes here:
  • Directed the operations of Customer Service, Customer Support, and Accounting Liaison sections within the Financial Services Office.
  • Streamlined payment processing procedures reducing processing time.
  • Managed and supervised over 55 military personnel with a yearly budget of over $45 million dollars.
  • Coached, developed and supported agents to ensure quality customer service and maximum productivity.
  • Provided assistance to other federal agencies in identifying individuals who pose a threat to national security/public safety.

Top Service Officer Employers

Service Officer Videos

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