Service officer demographics and statistics in the US
Service officer demographics research summary. Zippia estimates service officer demographics and statistics in the United States by using a database of 30 million profiles. Our service officer estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about service officers after extensive research and analysis:
- There are over 42,942 service officers currently employed in the United States.
- 49.3% of all service officers are women, while 50.7% are men.
- The average service officer age is 40 years old.
- The most common ethnicity of service officers is White (52.8%), followed by Hispanic or Latino (21.3%), Black or African American (12.7%) and Asian (7.0%).
- In 2022, women earned 94% of what men earned.
- 7% of all service officers are LGBT.
- Service officers are 33% more likely to work at private companies in comparison to government companies.
On this page
Service officer demographics by:
Service officer gender statistics
49.3% of service officers are women and 50.7% of service officers are men.
- Male, 50.7%
- Female, 49.3%
Service officer gender ratio
| Gender | Percentages |
|---|---|
| Male | 50.7% |
| Female | 49.3% |
Service officer gender pay gap
Women earn 94¢ for every $1 earned by men
Male income
$52,773
Female income
$49,851
Service officer gender ratio over time
This data breaks down the percentage of men and women in service officer positions over time. Currently, 49.3% of service officers are female.
Service officer gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 48.70% | 51.30% |
| 2011 | 48.53% | 51.47% |
| 2012 | 50.26% | 49.74% |
| 2013 | 50.76% | 49.24% |
| 2014 | 51.34% | 48.66% |
| 2015 | 51.21% | 48.79% |
| 2016 | 51.84% | 48.16% |
| 2017 | 52.32% | 47.68% |
| 2018 | 50.85% | 49.15% |
| 2019 | 50.36% | 49.64% |
| 2020 | 51.08% | 48.92% |
| 2021 | 50.65% | 49.35% |
Service officer related jobs gender ratio
We compared service officers with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Service Officer | 51% | 49% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Service officer demographics by race
The most common ethnicity among service officers is White, which makes up 52.8% of all service officers. Comparatively, 21.3% of service officers are Hispanic or Latino and 12.7% of service officers are Black or African American.
- White, 52.8%
- Hispanic or Latino, 21.3%
- Black or African American, 12.7%
- Asian, 7.0%
- Unknown, 5.6%
- American Indian and Alaska Native, 0.6%
Service officer race
| Service officer race | Percentages |
|---|---|
| White | 52.8% |
| Hispanic or Latino | 21.3% |
| Black or African American | 12.7% |
| Asian | 7.0% |
| Unknown | 5.6% |
| American Indian and Alaska Native | 0.6% |
Service officer race and ethnicity over time
See how service officer racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Service officer race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 60.22% | 12.93% | 6.27% | 17.30% |
| 2011 | 59.94% | 13.22% | 6.40% | 17.18% |
| 2012 | 59.14% | 13.10% | 6.21% | 18.03% |
| 2013 | 59.49% | 12.93% | 6.38% | 17.71% |
| 2014 | 58.87% | 12.88% | 6.69% | 17.89% |
| 2015 | 58.25% | 12.62% | 6.48% | 19.00% |
| 2016 | 57.37% | 13.11% | 6.72% | 18.90% |
| 2017 | 58.28% | 12.53% | 6.68% | 18.73% |
| 2018 | 58.10% | 12.11% | 6.85% | 19.11% |
| 2019 | 57.70% | 12.30% | 6.66% | 19.62% |
| 2020 | 55.14% | 11.71% | 6.81% | 20.23% |
| 2021 | 52.82% | 12.67% | 6.98% | 21.26% |
Service officer wage gap by race
According to our data, asian service officers have the highest average salary compared to other ethnicities. Black or african american service officers have the lowest average salary at $51,884.
| Ethnicity | Salary |
|---|---|
| Unknown | $52,001 |
| White | $52,925 |
| Black or African American | $51,884 |
| Asian | $54,415 |
| Hispanic or Latino | $52,680 |
Average service officer age
See how the average age of service officers varies based on ethnicity and gender.
Male
Female
Service officer age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Service officer age breakdown
The average age of service officers is 40+ years years old, representing 49% of the service officer population.
Service officer age breakdown
| Service Officer Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Service officer educational attainment
The most common degree for service officers is bachelor's degree, with 60% of service officers earning that degree. The second and third most common degree levels are associate degree degree at 16% and associate degree degree at 11%.
- Bachelor's, 60%
- Associate, 16%
- Master's, 11%
- High School Diploma, 7%
- Other Degrees, 6%
Service officers by degree level
| Service officer degree | Percentages |
|---|---|
| Bachelor's | 60% |
| Associate | 16% |
| Master's | 11% |
| High School Diploma | 7% |
| Other Degrees | 6% |
Service officer jobs you might like
Service officer wage gap by degree level
According to the data, service officers with a Master's degree earn more than those without, at $62,375 annually. With a Bachelor's degree, service officers earn a median annual income of $58,531 compared to $50,497 for service officers with an Associate degree.
| Education | Salary |
|---|---|
| Master's Degree | $62,375 |
| High School Diploma or Less | $47,808 |
| Bachelor's Degree | $58,531 |
| Some College/ Associate Degree | $50,497 |
Service officer employment statistics
Most service officers work for a private in the finance industry.
Company size where service officers work
Below, you can see the size of companies where service officers work.
Service officer jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 5% |
| 50 - 100 employees | 14% |
| 100 - 500 employees | 27% |
| 500 - 1,000 employees | 8% |
| 1,000 - 10,000 employees | 27% |
| > 10,000 employees | 19% |
Service officer jobs by company type
Employees with the service officer job title have their preferences when it comes to working for a company. For instance, most service officers prefer to work at private companies over government companies.
Service officer jobs by sector
| Company type | Percentages |
|---|---|
| Education | 18% |
| Public | 18% |
| Private | 33% |
| Government | 31% |
Service officer jobs by industry
The most common industries for service officers are finance, government and education.
Service officer industry statistics
| Industry | Percentages |
|---|---|
| Finance | 32% |
| Government | 25% |
| Education | 15% |
| Professional | 8% |
| Fortune 500 | 5% |
| Non Profits | 3% |
| Manufacturing | 3% |
| Transportation | 2% |
| Health Care | 2% |
| Retail | 1% |
| Media | 1% |
| Utilities | 1% |
| Hospitality | 1% |
| Technology | 1% |
Service officer turnover and employment statistics
Service officer unemployment rate over time
The unemployment rate for service officers between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Service officer unemployment rate by year
| Year | Service officer unemployment rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
Average service officer tenure
The average service officer stays at their job for 1-2 years, based on the 8,737 service officers resumes in Zippia's database.
Service officer tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 16% |
| 1-2 years | 34% |
| 3-4 years | 16% |
| 5-7 years | 16% |
| 8-10 years | 7% |
| 11+ years | 12% |
Service officer LGBT ratio compared to similar jobs
Review the percent of service officers that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Telephone Order Clerk | 5.53% | 82,502 |
| Welfare Eligibility Interviewer | 6.73% | 1,877 |
| Service Officer | 7.19% | - |
| Index Clerk | 8.60% | 66,339 |
| Credit Reporter | 8.99% | 6,790 |
| Library Page | 11.16% | 848 |
| Human Resources Internship | 15.31% | 88,826 |
Similar service officer jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Telephone Order Clerk | 5.53% | 82,502 |
| Welfare Eligibility Interviewer | 6.73% | 1,877 |
| Index Clerk | 8.60% | 66,339 |
| Credit Reporter | 8.99% | 6,790 |
| Library Page | 11.16% | 848 |
| Human Resources Internship | 15.31% | 88,826 |
Foreign languages spoken by service officers
The most common foreign language among service officers is Spanish at 59.7%. The second-most popular foreign language spoken is French at 8.6% and Chinese is the third-most popular at 4.6%.
- Spanish, 59.7%
- French, 8.6%
- Chinese, 4.6%
- Mandarin, 4.6%
- German, 3.5%
- Other, 19.0%
Service officer languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 59.7% |
| French | 8.6% |
| Chinese | 4.6% |
| Mandarin | 4.6% |
| German | 3.5% |
| Other | 19.0% |
