Service officer vs customer service consultant

Differences between service officer and customer service consultant duties and responsibilities

Service officer example responsibilities.

• Manage routine closing procedures, correspond extensively with problematic patrons and provide assistance with ATM's.
• Identify cross-sell opportunities; actively and aggressively promote products to achieve credit union target production expectations.
• Prepare and present PowerPoint presentations for briefings and training.
• Utilize benefits calculator to assist low income ASC staff to determine eligibility for supplemental programs.
• Examine injure persons and administer first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies and equipment.
• Perform intake duties to determine diagnostic and financial eligibility for those with intellectual and developmental disabilities with Medicaid.
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Customer service consultant example responsibilities.

• Manage call center productivity levels by maintaining CSR schedule adherence.
• Develop and track discharge of customer orders, troubleshoot problems face by customers and ensure full customer satisfaction.
• Work directly with support specialist to ensure customer's appointment windows and schedule new appointments.
• Enjoy fast-pace environment with opportunity to troubleshoot and overcome challenges.
• Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of rooms and booking reservations.
• Perform daily closeout procedures on POS.
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