Service officer vs customer service representative

The differences between service officers and customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a service officer and a customer service representative. Additionally, a service officer has an average salary of $48,547, which is higher than the $32,260 average annual salary of a customer service representative.

The top three skills for a service officer include customer service, financial services and patrol. The most important skills for a customer service representative are cleanliness, POS, and data entry.

Service officer vs customer service representative overview

	Service Officer	Customer Service Representative
Yearly salary	$48,547	$32,260
Hourly rate	$23.34	$15.51
Growth rate	-4%	-4%
Number of jobs	213,294	209,515
Job satisfaction	-	4
Most common degree	Bachelor's Degree, 60%	High School Diploma, 33%
Average age	40	40
Years of experience	12	12

What does a service officer do?

A service officer or client services officer is an individual who is a part of a financial management team that delivers services to customers. Service officers provide client support services by maintaining a high level of professionalism and competence in client interactions. They analyze and resolve customer service issues but inform management when they are faced with complex issues to discuss resolutions. Service officers are also required to attend educational training and workshops for their personal growth.

What does a customer service representative do?

Customer service representatives are the first point of contact of the customers, acting as the frontiers of the company and help in driving customer loyalty and retention by leaving a great impression and resolving all of their concerns. They accommodate customer queries by providing useful and comprehensive information about any products or services. Some would use that as an opportunity to market and promote more sales. The most challenging issues they use to handle are customer complaints and processing of refunds and returns. They also assist in basic troubleshooting or accounts and payment setup with the use of specific guidelines or step by step procedures. At most, they help and solve customer issues on their own, but sometimes they would need support from supervisors or other departments.

Service officer vs customer service representative salary

Service officers and customer service representatives have different pay scales, as shown below.

	Service Officer	Customer Service Representative
Average salary	$48,547	$32,260
Salary range	Between $32,000 And $73,000	Between $25,000 And $41,000
Highest paying City	Washington, DC	Des Moines, WA
Highest paying state	New York	Washington
Best paying company	Google	Oracle
Best paying industry	Finance	Insurance

Differences between service officer and customer service representative education

There are a few differences between a service officer and a customer service representative in terms of educational background:

	Service Officer	Customer Service Representative
Most common degree	Bachelor's Degree, 60%	High School Diploma, 33%
Most common major	Business	Business
Most common college	-	-

Service officer vs customer service representative demographics

Here are the differences between service officers' and customer service representatives' demographics:

	Service Officer	Customer Service Representative
Average age	40	40
Gender ratio	Male, 50.7% Female, 49.3%	Male, 30.5% Female, 69.5%
Race ratio	Black or African American, 12.7% Unknown, 5.6% Hispanic or Latino, 21.3% Asian, 7.0% White, 52.8% American Indian and Alaska Native, 0.7%	Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 21.2% Asian, 6.3% White, 55.0% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between service officer and customer service representative duties and responsibilities

Service officer example responsibilities.

Manage routine closing procedures, correspond extensively with problematic patrons and provide assistance with ATM's.
Identify cross-sell opportunities; actively and aggressively promote products to achieve credit union target production expectations.
Prepare and present PowerPoint presentations for briefings and training.
Utilize benefits calculator to assist low income ASC staff to determine eligibility for supplemental programs.
Examine injure persons and administer first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies and equipment.
Perform intake duties to determine diagnostic and financial eligibility for those with intellectual and developmental disabilities with Medicaid.

Customer service representative example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Maintain cleanliness and safety and assist patients as necessary.
Operate POS system and maintain exceptional and consistent customer service.
Exercise proofreading and basic math skills to maintain quality control over documents process
Work in customer service department entering information into customer relationship management (CRM).
Develop highly empathetic client relationships and earn reputation for exceeding good customer service rep goals.

Service officer vs customer service representative skills

Common service officer skills

Customer Service, 22%
Financial Services, 7%
Patrol, 6%
Veterans, 5%
Public Safety, 4%
Client Service, 3%

Common customer service representative skills

Cleanliness, 10%
POS, 7%
Data Entry, 6%
Sales Floor, 6%
Customer Service, 5%
Home Health, 5%

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Service Officer
Service Officer vs Customer Service Representative

Updated January 8, 2025

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