Service officer vs employee service officer

The differences between service officers and employee service officers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a service officer and an employee service officer. Additionally, a service officer has an average salary of $48,547, which is higher than the $32,546 average annual salary of an employee service officer.

The top three skills for a service officer include customer service, financial services and patrol. The most important skills for an employee service officer are minor maintenance, data entry, and customer service.

Service officer vs employee service officer overview

	Service Officer	Employee Service Officer
Yearly salary	$48,547	$32,546
Hourly rate	$23.34	$15.65
Growth rate	-4%	-4%
Number of jobs	213,294	92,271
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 60%	Bachelor's Degree, 48%
Average age	40	40
Years of experience	12	12

What does a service officer do?

A service officer or client services officer is an individual who is a part of a financial management team that delivers services to customers. Service officers provide client support services by maintaining a high level of professionalism and competence in client interactions. They analyze and resolve customer service issues but inform management when they are faced with complex issues to discuss resolutions. Service officers are also required to attend educational training and workshops for their personal growth.

What does an employee service officer do?

An employee services officer processes salary calculations, position management, payroll, appointment letters, and general human resource inquiries. Employee services officers recruit, train, and develop staff for an organization. They administer pension and benefits and ensure that staff is paid properly. Part of their job is to look after the safety, welfare, and health of employees. They approve job descriptions as well as advertisements. Also, they organize training sessions and related activities for the staff.

Service officer vs employee service officer salary

Service officers and employee service officers have different pay scales, as shown below.

	Service Officer	Employee Service Officer
Average salary	$48,547	$32,546
Salary range	Between $32,000 And $73,000	Between $25,000 And $41,000
Highest paying City	Washington, DC	San Diego, CA
Highest paying state	New York	California
Best paying company	Google	CSX
Best paying industry	Finance	Transportation

Differences between service officer and employee service officer education

There are a few differences between a service officer and an employee service officer in terms of educational background:

	Service Officer	Employee Service Officer
Most common degree	Bachelor's Degree, 60%	Bachelor's Degree, 48%
Most common major	Business	Business
Most common college	-	-

Service officer vs employee service officer demographics

Here are the differences between service officers' and employee service officers' demographics:

	Service Officer	Employee Service Officer
Average age	40	40
Gender ratio	Male, 50.7% Female, 49.3%	Male, 47.6% Female, 52.4%
Race ratio	Black or African American, 12.7% Unknown, 5.6% Hispanic or Latino, 21.3% Asian, 7.0% White, 52.8% American Indian and Alaska Native, 0.7%	Black or African American, 12.2% Unknown, 5.3% Hispanic or Latino, 17.4% Asian, 7.1% White, 57.3% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between service officer and employee service officer duties and responsibilities

Service officer example responsibilities.

Manage routine closing procedures, correspond extensively with problematic patrons and provide assistance with ATM's.
Identify cross-sell opportunities; actively and aggressively promote products to achieve credit union target production expectations.
Prepare and present PowerPoint presentations for briefings and training.
Utilize benefits calculator to assist low income ASC staff to determine eligibility for supplemental programs.
Examine injure persons and administer first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies and equipment.
Perform intake duties to determine diagnostic and financial eligibility for those with intellectual and developmental disabilities with Medicaid.

Employee service officer example responsibilities.

Maintain daily teller duties by processing customer deposits and withdrawals, managing the vault and ATM, as needed.
Place orders in the POS system.
Process all guest reservations, including guest follow up, obtaining all necessary information and accurately entering it into computer systems.
Communicate VIP arrivals to designate personnel for escort and delivery of amenities.

Service officer vs employee service officer skills

Common service officer skills

Customer Service, 22%
Financial Services, 7%
Patrol, 6%
Veterans, 5%
Public Safety, 4%
Client Service, 3%

Common employee service officer skills

Minor Maintenance, 32%
Data Entry, 23%
Customer Service, 18%
Food Service, 7%
Food Safety, 3%
Kitchen Equipment, 3%

Service Officer vs. similar jobs

Service Officer related careers

Service Officer related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Service Officer
Service Officer vs Employee Service Officer

Updated January 8, 2025

Browse office and administrative jobs