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The differences between service officers and member service specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a service officer and a member service specialist. Additionally, a service officer has an average salary of $48,547, which is higher than the $33,769 average annual salary of a member service specialist.
The top three skills for a service officer include customer service, financial services and patrol. The most important skills for a member service specialist are POS, account maintenance, and quality customer service.
| Service Officer | Member Service Specialist | |
| Yearly salary | $48,547 | $33,769 |
| Hourly rate | $23.34 | $16.24 |
| Growth rate | -4% | -4% |
| Number of jobs | 213,294 | 212,512 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 60% | Bachelor's Degree, 51% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A service officer or client services officer is an individual who is a part of a financial management team that delivers services to customers. Service officers provide client support services by maintaining a high level of professionalism and competence in client interactions. They analyze and resolve customer service issues but inform management when they are faced with complex issues to discuss resolutions. Service officers are also required to attend educational training and workshops for their personal growth.
A member service representative is responsible for providing service and support to customers of membership-based organizations. You will be responding to inquiries, requests, and complaints, investigating and resolving customer complaints and concerns, and providing information and ongoing education to members about company benefits, and policies, and procedures. Additionally, you will be responsible for processing and auditing transactions, including purchases, deposits, withdrawals, and payments. You are also expected to cross-sell products or services to meet the needs of other members.
Service officers and member service specialists have different pay scales, as shown below.
| Service Officer | Member Service Specialist | |
| Average salary | $48,547 | $33,769 |
| Salary range | Between $32,000 And $73,000 | Between $26,000 And $42,000 |
| Highest paying City | Washington, DC | New York, NY |
| Highest paying state | New York | New York |
| Best paying company | Digital Federal Credit Union | |
| Best paying industry | Finance | Finance |
There are a few differences between a service officer and a member service specialist in terms of educational background:
| Service Officer | Member Service Specialist | |
| Most common degree | Bachelor's Degree, 60% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between service officers' and member service specialists' demographics:
| Service Officer | Member Service Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 50.7% Female, 49.3% | Male, 28.3% Female, 71.7% |
| Race ratio | Black or African American, 12.7% Unknown, 5.6% Hispanic or Latino, 21.3% Asian, 7.0% White, 52.8% American Indian and Alaska Native, 0.7% | Black or African American, 11.1% Unknown, 5.6% Hispanic or Latino, 22.7% Asian, 7.0% White, 52.8% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |