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The differences between service officers and service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a service officer and a service representative. Additionally, a service officer has an average salary of $48,547, which is higher than the $33,692 average annual salary of a service representative.
The top three skills for a service officer include customer service, financial services and patrol. The most important skills for a service representative are customer service, client service, and patients.
| Service Officer | Service Representative | |
| Yearly salary | $48,547 | $33,692 |
| Hourly rate | $23.34 | $16.20 |
| Growth rate | -4% | -4% |
| Number of jobs | 213,294 | 210,671 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 60% | Bachelor's Degree, 51% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A service officer or client services officer is an individual who is a part of a financial management team that delivers services to customers. Service officers provide client support services by maintaining a high level of professionalism and competence in client interactions. They analyze and resolve customer service issues but inform management when they are faced with complex issues to discuss resolutions. Service officers are also required to attend educational training and workshops for their personal growth.
Service representatives handle customer inquiries, requests, complaints, and other general feedback. They are usually the first point of contact with the company's customers. Service representatives are expected to be familiar with all of the company's products so that they can answer all inquiries made by the customers. They should also be familiar with company policies and guidelines on sales and customer handling so that they can address concerns and feedback. They are usually the ones who try to resolve customer complaints by sending issues to applicable departments and ensuring that customers are satisfied with the company's products and services.
Service officers and service representatives have different pay scales, as shown below.
| Service Officer | Service Representative | |
| Average salary | $48,547 | $33,692 |
| Salary range | Between $32,000 And $73,000 | Between $24,000 And $45,000 |
| Highest paying City | Washington, DC | New York, NY |
| Highest paying state | New York | New York |
| Best paying company | Northern Trust | |
| Best paying industry | Finance | Government |
There are a few differences between a service officer and a service representative in terms of educational background:
| Service Officer | Service Representative | |
| Most common degree | Bachelor's Degree, 60% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between service officers' and service representatives' demographics:
| Service Officer | Service Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 50.7% Female, 49.3% | Male, 39.6% Female, 60.4% |
| Race ratio | Black or African American, 12.7% Unknown, 5.6% Hispanic or Latino, 21.3% Asian, 7.0% White, 52.8% American Indian and Alaska Native, 0.7% | Black or African American, 11.0% Unknown, 5.3% Hispanic or Latino, 20.6% Asian, 6.8% White, 55.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |