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The differences between service officers and service specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a service officer and a service specialist. Additionally, a service officer has an average salary of $48,547, which is higher than the $44,150 average annual salary of a service specialist.
The top three skills for a service officer include customer service, financial services and patrol. The most important skills for a service specialist are patients, social work, and criminal justice.
| Service Officer | Service Specialist | |
| Yearly salary | $48,547 | $44,150 |
| Hourly rate | $23.34 | $21.23 |
| Growth rate | -4% | -4% |
| Number of jobs | 213,294 | 207,020 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 60% | Bachelor's Degree, 53% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A service officer or client services officer is an individual who is a part of a financial management team that delivers services to customers. Service officers provide client support services by maintaining a high level of professionalism and competence in client interactions. They analyze and resolve customer service issues but inform management when they are faced with complex issues to discuss resolutions. Service officers are also required to attend educational training and workshops for their personal growth.
A service specialist is responsible for assisting customers with their inquiries and concerns about the services offered by the organization. Service specialists' duties include responding to customers' requests, updating customers of promotional offers and new services, escalating high-level concerns to the appropriate department, and keeping accurate records of clients' issues and resolutions. Service specialists are also in charge of preparing customer surveys to rate their satisfaction and identifying opportunities for service improvement. A service specialist must display excellent customer service and communication skills to address clients' concerns efficiently and accurately.
Service officers and service specialists have different pay scales, as shown below.
| Service Officer | Service Specialist | |
| Average salary | $48,547 | $44,150 |
| Salary range | Between $32,000 And $73,000 | Between $27,000 And $71,000 |
| Highest paying City | Washington, DC | Boston, MA |
| Highest paying state | New York | Massachusetts |
| Best paying company | Ropes & Gray | |
| Best paying industry | Finance | Technology |
There are a few differences between a service officer and a service specialist in terms of educational background:
| Service Officer | Service Specialist | |
| Most common degree | Bachelor's Degree, 60% | Bachelor's Degree, 53% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between service officers' and service specialists' demographics:
| Service Officer | Service Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 50.7% Female, 49.3% | Male, 40.1% Female, 59.9% |
| Race ratio | Black or African American, 12.7% Unknown, 5.6% Hispanic or Latino, 21.3% Asian, 7.0% White, 52.8% American Indian and Alaska Native, 0.7% | Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 20.9% Asian, 7.5% White, 54.2% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |