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Become A Service Operations Manager

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Working As A Service Operations Manager

  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Getting Information
  • Coordinating the Work and Activities of Others
  • Guiding, Directing, and Motivating Subordinates
  • Deal with People

  • Make Decisions

  • Stressful

  • $134,540

    Average Salary

What Does A Service Operations Manager Do

Top executives devise strategies and policies to ensure that an organization meets its goals. They plan, direct, and coordinate operational activities of companies and organizations.

Duties

Top executives typically do the following:

  • Establish and carry out departmental or organizational goals, policies, and procedures
  • Direct and oversee an organization’s financial and budgetary activities
  • Manage general activities related to making products and providing services
  • Consult with other executives, staff, and board members about general operations
  • Negotiate or approve contracts and agreements
  • Appoint department heads and managers
  • Analyze financial statements, sales reports, and other performance indicators
  • Identify places to cut costs and to improve performance, policies, and programs

The responsibilities of top executives largely depend on an organization’s size. For example, an owner or manager of a small organization, such as an independent retail store, often is responsible for purchasing, hiring, training, quality control, and day-to-day supervisory duties. In large organizations, however, top executives typically focus more on formulating policies and strategic planning, while general and operations managers direct day-to-day operations.

The following are examples of types of top executives working in the private sector:

Chief executive officers (CEOs), who are also known by titles such as executive director, managing director, or president, provide overall direction for companies and organizations. CEOs manage company operations, formulate and implement policies, and ensure goals are met. They collaborate with and direct the work of other top executives and typically report to a board of directors.

Chief operating officers (COOs) oversee other executives who direct the activities of various departments, such as human resources and sales. They also carry out the organization’s guidelines on a day-to-day basis.

General and operations managers oversee operations that are too diverse and general to be classified into one area of management or administration. Responsibilities may include formulating policies, managing daily operations, and planning the use of materials and human resources. They make staff schedules, assign work, and ensure that projects are completed. In some organizations, the tasks of chief executive officers may overlap with those of general and operations managers.

The following are examples of types of top executives working in the public sector:

Mayors, along with governors, city managers, and county administrators, are chief executive officers of governments. They typically oversee budgets, programs, and the use of resources. Mayors and governors must be elected to office, whereas managers and administrators are typically appointed. 

Most educational systems, regardless of whether they are public or private school systems, also employ executive officers. The following are examples of top executives working in the elementary, secondary, and postsecondary educational school systems:

School superintendents and college or university presidents are chief executive officers of school districts and postsecondary schools. They manage issues such as student achievement, budgets and resources, general operations, and relations with government agencies and other stakeholders.

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How To Become A Service Operations Manager

Although education and training requirements vary widely by position and industry, many top executives have at least a bachelor’s degree and a considerable amount of work experience. 

Education

Many top executives have a bachelor’s or master’s degree in business administration or in an area related to their field of work. Top executives in the public sector often have a degree in business administration, public administration, law, or the liberal arts. Top executives of large corporations often have a master’s degree in business administration (MBA).

College presidents and school superintendents are typically required to have a master’s degree, although a doctorate is often preferred.

Although many mayors, governors, or other public sector executives have at least a bachelor’s degree, these positions typically do not have any specific education requirements.

Work Experience in a Related Occupation

Many top executives advance within their own firm, moving up from lower level managerial or supervisory positions. However, other companies may prefer to hire qualified candidates from outside their organization. Top executives who are promoted from lower level positions may be able to substitute experience for education to move up in the company. For example, in industries such as retail trade or transportation, workers without a college degree may work their way up to higher levels within the company to become executives or general managers.

Chief executives typically need extensive managerial experience. Executives are also expected to have experience in the organization’s area of specialty. Most general and operations managers hired from outside an organization need lower level supervisory or management experience in a related field.

Some general managers advance to higher level managerial or executive positions. Company training programs, executive development programs, and certification can often benefit managers or executives hoping to advance.

Important Qualities

Communication skills. Top executives must be able to communicate clearly and persuasively. They must effectively discuss issues and negotiate with others, direct subordinates, and explain their policies and decisions to those within and outside the organization.

Decisionmaking skills. Top executives need decisionmaking skills when setting policies and managing an organization. They must assess different options and choose the best course of action, often daily.

Leadership skills. Top executives must be able to lead an organization successfully by coordinating policies, people, and resources.

Management skills. Top executives must shape and direct the operations of an organization. For example, they must manage business plans, employees, and budgets.

Problem-solving skills. Top executives need to identify and resolve issues within an organization. They must be able to recognize shortcomings and effectively carry out solutions.

Time-management skills. Top executives do many tasks at the same time, typically under their own direction, to ensure that their work gets done and that they meet their goals.

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Service Operations Manager jobs

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Service Operations Manager Career Paths

Average Length of Employment
Section Manager 4.3 years
Division Manager 4.3 years
Divisional Manager 4.2 years
Senior Manager 4.2 years
Operations Manager 4.1 years
Manager Executive 4.0 years
Service Manager 3.9 years
Functional Manager 3.8 years
Area Manager 3.8 years
Service Director 3.8 years
Corporate Manager 3.8 years
Service Supervisor 3.8 years
Manager 3.7 years
Head Operator 3.5 years
Operations Officer 3.2 years
Top Employers Before
Manager 6.8%
Supervisor 3.4%
Cashier 2.8%
Top Employers After
Manager 5.0%
Director 3.3%
Consultant 3.1%
Owner 3.0%

Service Operations Manager Demographics

Gender

Male

64.4%

Female

33.7%

Unknown

1.9%
Ethnicity

White

79.7%

Hispanic or Latino

10.8%

Asian

7.2%

Unknown

1.6%

Black or African American

0.7%
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Languages Spoken

Spanish

45.3%

French

9.4%

Arabic

6.3%

Italian

6.3%

Portuguese

4.7%

German

3.1%

Japanese

3.1%

Mandarin

3.1%

Carrier

3.1%

Hindi

3.1%

Urdu

3.1%

Irish

1.6%

Chinese

1.6%

Wolof

1.6%

Cantonese

1.6%

Polish

1.6%

Korean

1.6%
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Service Operations Manager Education

Schools

University of Phoenix

32.3%

Ashford University

5.5%

Strayer University

5.5%

DePaul University

4.5%

Arizona State University

4.0%

George Washington University

3.5%

Rochester Institute of Technology

3.5%

Villanova University

3.5%

University of Central Florida

3.5%

University of Wisconsin - Milwaukee

3.5%

University of Houston

3.5%

Iowa State University

3.5%

University of North Carolina at Greensboro

3.0%

Indiana University - Purdue University Indianapolis

3.0%

University of Maryland - University College

3.0%

Florida State University

3.0%

Portland State University

3.0%

University of Connecticut

3.0%

Purdue University

3.0%

University of Texas at Austin

3.0%
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Majors

Business

43.7%

Management

9.4%

Computer Science

4.5%

Marketing

4.1%

Finance

3.9%

Communication

3.4%

Criminal Justice

3.3%

Human Resources Management

2.9%

Electrical Engineering

2.8%

Education

2.3%

Accounting

2.3%

Project Management

2.2%

Psychology

2.2%

Political Science

2.0%

Health Care Administration

2.0%

Mechanical Engineering

1.9%

Electrical Engineering Technology

1.8%

Information Technology

1.8%

Operations Management

1.7%

Hospitality Management

1.7%
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Degrees

Bachelors

41.0%

Other

23.8%

Masters

20.9%

Associate

8.8%

Certificate

3.8%

Diploma

0.8%

Doctorate

0.7%

License

0.3%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Service Operations Manager Salaries

Job Title Company Location Start Date Salary
Manager, Service Operations Google Inc. Mountain View, CA Jun 11, 2015 $214,864
Manager, Service Operations Google Inc. Mountain View, CA Jul 17, 2015 $204,000
FSO-Advisory Services Manager-PI-Core Banking Operations Ernst & Young U.S. LLP New York, NY Jan 07, 2015 $188,843
Operations Manager-Steel Mill Services Division EDW. C. Levy Co. Dearborn, MI Sep 20, 2010 $170,000
TAS Manager-M&A Operational Transaction Services (Multiple Positions) Ernst & Young U.S. LLP Dallas, TX Jun 17, 2016 $158,100 -
$193,400
TAS Manager-M&A Operational Transaction Services Ernst & Young U.S. LLP New York, NY Apr 02, 2016 $154,690 -
$212,800
Manager, S&O, Service Operations Deloitte Consulting LLP Pittsburgh, PA Aug 05, 2015 $144,249 -
$235,000
TAS Manager-M&A Operational Transaction Services Ernst & Young U.S. LLP Chicago, IL Nov 05, 2016 $134,800 -
$203,100
Manager LNG Operational Services US Shell U.S. Hosting Company Houston, TX Sep 07, 2013 $134,000
FSO Advisory Services Manager-Operations Improvement MGR Ernst & Young U.S. LLP New York, NY Aug 28, 2015 $132,558 -
$137,400
FSO Advisory Services Manager-Operations Improvement MGR Ernst & Young U.S. LLP New York, NY Jul 08, 2015 $132,558 -
$137,400
Shared Services Operations Manager I MUFG Union Bank, N.A. Jersey City, NJ Nov 01, 2015 $123,000
Shared Services Operations Manager I MUFG Union Bank, N.A. Jersey City, NJ Jun 23, 2016 $123,000
Operations Manager of Dining Services Pappas Properties, Inc. Boston, MA Mar 02, 2010 $120,000
Global Service Operations Manager Mblox Inc. Atlanta, GA Feb 01, 2014 $119,500
Senior Service Operation Manager SONY Network Entertainment International LLC San Diego, CA Apr 08, 2016 $117,900
FSO-Advisory Services Manager-Stas-IT Operations Ernst & Young U.S. LLP New York, NY Nov 05, 2014 $115,400 -
$146,400
FSO-Advisory Services Manager-Stas-IT Operations Ernst & Young U.S. LLP New York, NY Nov 12, 2014 $115,400 -
$146,400
Manager of Service Operations Cisco Systems, Inc. Santa Clara, CA Nov 05, 2013 $91,978 -
$135,000
Sales/Service Manager, US Operations Andritz Separation Inc. Boise, ID Mar 31, 2014 $90,775
On-Site Service Operations Manager Entegris, Inc. Sunnyvale, CA Mar 13, 2010 $88,254
Service Operations Manager Cisco Systems, Inc. Parkton, NC Sep 02, 2012 $84,600 -
$157,400
Service Centre Operations Manager 2 Capgemini America, Inc. Dallas, TX Jan 08, 2016 $81,952 -
$114,000
Operations Service Manager II Level 3 Communications, LLC Broomfield, CO Aug 13, 2016 $81,500
Operations Service Manager II Level 3 Communications, LLC Broomfield, CO Aug 13, 2016 $78,616
Senior Consultant/Service Centre Operations Manager 2 Capgemini America, Inc. Irving, TX May 04, 2016 $78,400 -
$114,000

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Top Skills for A Service Operations Manager

ProceduresCustomerServicePersonnelSafetyServiceDeliveryEnsureCustomerSatisfactionFinancialISOPayrollServiceOperationsFacilityServiceDepartmentProjectManagementCompanyPoliciesHumanResourcesPDailyOperationsProcessImprovementAdditionalAudit

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Top Service Operations Manager Skills

  1. Procedures
  2. Customer Service
  3. Personnel
You can check out examples of real life uses of top skills on resumes here:
  • Reduced Quarterly Cash Shortage of $1500 to $0 by maintaining proper cash handling procedures.
  • Improved customer service by increased accessibility through a single operational point of contact and a proactive approach to service provisioning.
  • Serve as Company representative and principal contact on all field operations activities with personnel and customers.
  • Supervised Hazardous Materials and Fire Safety Programs while coordinating training within the section.
  • Drove/Managed service quality and improvement of service delivery processes.

Top Service Operations Manager Employers

Service Operations Manager Videos

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