A service operations manager serves as the main overseer of all service operations of a business. They are responsible for optimizing each and every process involved in service, as well as maintaining compliance with the company's standards and federal and local laws.
More than that, a service operations manager's typical duties also include developing strategies for productivity, communicating job expectations, overseeing labor and quality control, identifying room for improvement, and evaluating the results of improvement initiatives. Given these duties, they are expected to coordinate frequently with teams that are involved in company services.
When looking for the best candidate, employers look for individuals with at least a bachelor's degree in business, management, psychology, or other similar roles. Furthermore, they want candidates with at least two to three years of work experience in a similar role or field, ideally in a supervisory position to prove their leadership capabilities.
As for the salary, a service operations manager earns around $38 an hour, which roughly makes up $79,000 per year, on average.
There is more than meets the eye when it comes to being a service operations manager. For example, did you know that they make an average of $38.33 an hour? That's $79,724 a year!
Between 2018 and 2028, the career is expected to grow 6% and produce 150,600 job opportunities across the U.S.
There are certain skills that many service operations managers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, leadership skills and management skills.
When it comes to the most important skills required to be a service operations manager, we found that a lot of resumes listed 19.0% of service operations managers included customer service, while 15.0% of resumes included procedures, and 4.8% of resumes included regulatory agencies. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the service operations manager job title. But what industry to start with? Most service operations managers actually find jobs in the technology and retail industries.
If you're interested in becoming a service operations manager, one of the first things to consider is how much education you need. We've determined that 53.1% of service operations managers have a bachelor's degree. In terms of higher education levels, we found that 8.7% of service operations managers have master's degrees. Even though most service operations managers have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a service operations manager. When we researched the most common majors for a service operations manager, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on service operations manager resumes include master's degree degrees or high school diploma degrees.
You may find that experience in other jobs will help you become a service operations manager. In fact, many service operations manager jobs require experience in a role such as operations manager. Meanwhile, many service operations managers also have previous career experience in roles such as service manager or manager.