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Become A Service Operations Manager

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Working As A Service Operations Manager

  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Getting Information
  • Coordinating the Work and Activities of Others
  • Guiding, Directing, and Motivating Subordinates
  • Deal with People

  • Make Decisions

  • Stressful

  • $81,000

    Average Salary

What Does A Service Operations Manager Do

Top executives devise strategies and policies to ensure that an organization meets its goals. They plan, direct, and coordinate operational activities of companies and organizations.

Duties

Top executives typically do the following:

  • Establish and carry out departmental or organizational goals, policies, and procedures
  • Direct and oversee an organization’s financial and budgetary activities
  • Manage general activities related to making products and providing services
  • Consult with other executives, staff, and board members about general operations
  • Negotiate or approve contracts and agreements
  • Appoint department heads and managers
  • Analyze financial statements, sales reports, and other performance indicators
  • Identify places to cut costs and to improve performance, policies, and programs

The responsibilities of top executives largely depend on an organization’s size. For example, an owner or manager of a small organization, such as an independent retail store, often is responsible for purchasing, hiring, training, quality control, and day-to-day supervisory duties. In large organizations, however, top executives typically focus more on formulating policies and strategic planning, while general and operations managers direct day-to-day operations.

The following are examples of types of top executives working in the private sector:

Chief executive officers (CEOs), who are also known by titles such as executive director, managing director, or president, provide overall direction for companies and organizations. CEOs manage company operations, formulate and implement policies, and ensure goals are met. They collaborate with and direct the work of other top executives and typically report to a board of directors.

Chief operating officers (COOs) oversee other executives who direct the activities of various departments, such as human resources and sales. They also carry out the organization’s guidelines on a day-to-day basis.

General and operations managers oversee operations that are too diverse and general to be classified into one area of management or administration. Responsibilities may include formulating policies, managing daily operations, and planning the use of materials and human resources. They make staff schedules, assign work, and ensure that projects are completed. In some organizations, the tasks of chief executive officers may overlap with those of general and operations managers.

The following are examples of types of top executives working in the public sector:

Mayors, along with governors, city managers, and county administrators, are chief executive officers of governments. They typically oversee budgets, programs, and the use of resources. Mayors and governors must be elected to office, whereas managers and administrators are typically appointed. 

Most educational systems, regardless of whether they are public or private school systems, also employ executive officers. The following are examples of top executives working in the elementary, secondary, and postsecondary educational school systems:

School superintendents and college or university presidents are chief executive officers of school districts and postsecondary schools. They manage issues such as student achievement, budgets and resources, general operations, and relations with government agencies and other stakeholders.

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How To Become A Service Operations Manager

Although education and training requirements vary widely by position and industry, many top executives have at least a bachelor’s degree and a considerable amount of work experience. 

Education

Many top executives have a bachelor’s or master’s degree in business administration or in an area related to their field of work. Top executives in the public sector often have a degree in business administration, public administration, law, or the liberal arts. Top executives of large corporations often have a master’s degree in business administration (MBA).

College presidents and school superintendents are typically required to have a master’s degree, although a doctorate is often preferred.

Although many mayors, governors, or other public sector executives have at least a bachelor’s degree, these positions typically do not have any specific education requirements.

Work Experience in a Related Occupation

Many top executives advance within their own firm, moving up from lower level managerial or supervisory positions. However, other companies may prefer to hire qualified candidates from outside their organization. Top executives who are promoted from lower level positions may be able to substitute experience for education to move up in the company. For example, in industries such as retail trade or transportation, workers without a college degree may work their way up to higher levels within the company to become executives or general managers.

Chief executives typically need extensive managerial experience. Executives are also expected to have experience in the organization’s area of specialty. Most general and operations managers hired from outside an organization need lower level supervisory or management experience in a related field.

Some general managers advance to higher level managerial or executive positions. Company training programs, executive development programs, and certification can often benefit managers or executives hoping to advance.

Important Qualities

Communication skills. Top executives must be able to communicate clearly and persuasively. They must effectively discuss issues and negotiate with others, direct subordinates, and explain their policies and decisions to those within and outside the organization.

Decisionmaking skills. Top executives need decisionmaking skills when setting policies and managing an organization. They must assess different options and choose the best course of action, often daily.

Leadership skills. Top executives must be able to lead an organization successfully by coordinating policies, people, and resources.

Management skills. Top executives must shape and direct the operations of an organization. For example, they must manage business plans, employees, and budgets.

Problem-solving skills. Top executives need to identify and resolve issues within an organization. They must be able to recognize shortcomings and effectively carry out solutions.

Time-management skills. Top executives do many tasks at the same time, typically under their own direction, to ensure that their work gets done and that they meet their goals.

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Service Operations Manager Career Paths

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Help others decide if this is a good career for them

Average Length of Employment
Operations Manager 4.1 years
Service Manager 4.0 years
Top Careers Before Service Operations Manager
Manager 7.9%
Supervisor 4.8%
Cashier 2.9%
Top Careers After Service Operations Manager
Manager 6.0%
Owner 5.2%
Director 4.4%
Consultant 3.6%

Do you work as a Service Operations Manager?

Service Operations Manager Demographics

Gender

Male

60.0%

Female

30.9%

Unknown

9.2%
Ethnicity

White

62.5%

Hispanic or Latino

15.6%

Black or African American

11.2%

Asian

6.7%

Unknown

3.9%
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Foreign Languages Spoken

Spanish

55.5%

French

10.1%

German

4.2%

Mandarin

3.4%

Italian

3.4%

Arabic

3.4%

Carrier

2.5%

Portuguese

2.5%

Hindi

1.7%

Korean

1.7%

Cantonese

1.7%

Chinese

1.7%

Japanese

1.7%

Urdu

1.7%

Romanian

0.8%

Dutch

0.8%

Wolof

0.8%

Russian

0.8%

Dakota

0.8%

Tagalog

0.8%
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Service Operations Manager Education

Schools

University of Phoenix

35.7%

Ashford University

4.8%

University of Central Florida

4.2%

Strayer University

3.9%

Pennsylvania State University

3.7%

Texas A&M University

3.5%

Purdue University

3.5%

University of Tennessee - Knoxville

3.3%

University of Maryland - University College

3.3%

Ohio State University

3.3%

University of Connecticut

3.3%

University of Houston

3.3%

Villanova University

3.1%

Michigan State University

3.1%

American InterContinental University

3.1%

University of Washington

3.1%

Community College of the Air Force

3.1%

Florida State University

3.1%

George Washington University

2.9%

Johnson & Wales University

2.9%
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Majors

Business

41.5%

Management

8.8%

Finance

4.5%

Marketing

4.4%

Accounting

3.6%

Computer Science

3.4%

Criminal Justice

3.4%

Psychology

3.4%

Communication

3.3%

Human Resources Management

2.8%

Electrical Engineering

2.7%

Health Care Administration

2.4%

Project Management

2.3%

General Studies

2.2%

Hospitality Management

2.1%

Education

2.0%

Political Science

1.8%

Computer Information Systems

1.8%

Information Technology

1.7%

Automotive Technology

1.6%
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Degrees

Bachelors

41.4%

Other

22.4%

Masters

19.5%

Associate

10.0%

Certificate

4.7%

Diploma

1.0%

Doctorate

0.7%

License

0.3%
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Job type you want
Full Time
Part Time
Internship
Temporary
Average Yearly Salary
$81,000
View Detailed Salary Report
$49,000
Min 10%
$81,000
Median 50%
$81,000
Median 50%
$81,000
Median 50%
$81,000
Median 50%
$81,000
Median 50%
$81,000
Median 50%
$81,000
Median 50%
$133,000
Max 90%
Best Paying Company
BP America
Highest Paying City
San Francisco, CA
Highest Paying State
Oregon
Avg Experience Level
4.4 years
How much does a Service Operations Manager make at top companies?
The national average salary for a Service Operations Manager in the United States is $81,757 per year or $39 per hour. Those in the bottom 10 percent make under $50,000 a year, and the top 10 percent make over $133,000.

Real Service Operations Manager Salaries

Job Title Company Location Start Date Salary
Manager, Service Operations Google Inc. Mountain View, CA Jun 11, 2015 $214,864
Manager, Service Operations Google Inc. Mountain View, CA Jul 17, 2015 $204,000
FSO-Advisory Services Manager-PI-Core Banking Operations Ernst & Young U.S. LLP New York, NY Jan 07, 2015 $188,843
Operations Manager-Steel Mill Services Division EDW. C. Levy Co. Dearborn, MI Sep 20, 2010 $170,000
TAS Manager-M&A Operational Transaction Services (Multiple Positions) Ernst & Young U.S. LLP Dallas, TX Jun 17, 2016 $158,100 -
$193,400
TAS Manager-M&A Operational Transaction Services Ernst & Young U.S. LLP New York, NY Apr 02, 2016 $154,690 -
$212,800
Manager, S&O, Service Operations Deloitte Consulting LLP Pittsburgh, PA Aug 05, 2015 $144,249 -
$235,000
TAS Manager-M&A Operational Transaction Services Ernst & Young U.S. LLP Chicago, IL Nov 05, 2016 $134,800 -
$203,100
Manager LNG Operational Services US Shell U.S. Hosting Company Houston, TX Sep 07, 2013 $134,000
FSO Advisory Services Manager-Operations Improvement MGR Ernst & Young U.S. LLP New York, NY Aug 28, 2015 $132,558 -
$137,400
FSO Advisory Services Manager-Operations Improvement MGR Ernst & Young U.S. LLP New York, NY Jul 08, 2015 $132,558 -
$137,400
FSO Advisory Services Manager-Operations Improvement MGR Ernst & Young U.S. LLP New York, NY Sep 01, 2015 $132,558 -
$137,400
Shared Services Operations Manager I MUFG Union Bank, N.A. Jersey City, NJ Nov 01, 2015 $123,000
Shared Services Operations Manager I MUFG Union Bank, N.A. Jersey City, NJ Jun 23, 2016 $123,000
Operations Manager of Dining Services Pappas Properties, Inc. Boston, MA Mar 02, 2010 $120,000
Global Service Operations Manager Mblox Inc. Atlanta, GA Feb 01, 2014 $119,500
Senior Service Operation Manager SONY Network Entertainment International LLC San Diego, CA Apr 08, 2016 $117,900
FSO-Advisory Services Manager-Stas-IT Operations Ernst & Young U.S. LLP New York, NY Nov 12, 2014 $115,400 -
$146,400
FSO-Advisory Services Manager-Stas-IT Operations Ernst & Young U.S. LLP New York, NY Nov 05, 2014 $115,400 -
$146,400
Manager of Service Operations Cisco Systems, Inc. Santa Clara, CA Nov 05, 2013 $91,978 -
$135,000
Sales/Service Manager, US Operations Andritz Separation Inc. Boise, ID Mar 31, 2014 $90,775
On-Site Service Operations Manager Entegris, Inc. Sunnyvale, CA Mar 13, 2010 $88,254
Service Operations Manager Cisco Systems, Inc. Parkton, NC Sep 02, 2012 $84,600 -
$157,400
Service Centre Operations Manager 2 Capgemini America, Inc. Dallas, TX Jan 08, 2016 $81,952 -
$114,000
Operations Service Manager II Level 3 Communications, LLC Broomfield, CO Aug 13, 2016 $81,500
Operations Service Manager II Level 3 Communications, LLC Broomfield, CO Aug 13, 2016 $78,616
Senior Consultant/Service Centre Operations Manager 2 Capgemini America, Inc. Irving, TX May 04, 2016 $78,400 -
$114,000

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Top Skills for A Service Operations Manager

  1. Customer Service
  2. Procedures
  3. ISO
You can check out examples of real life uses of top skills on resumes here:
  • Initiated relationships with internal and external customers; result: Effective Customer Service focus for information and escalations.
  • Promote safety awareness and other operator safety procedures in efforts to reduce and/or eliminate accidents.
  • Promoted from Item Processing Supervisor.
  • Oversee managers and operational analysts to ensure ongoing service delivery work results in high-quality service for plan sponsors and plan participants.
  • Expedited service recovery related to benefit, payroll and technology issues resulting in enhanced partnerships and retention.

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Top 10 Best States for Service Operations Managers

  1. New Jersey
  2. Connecticut
  3. South Dakota
  4. Delaware
  5. New York
  6. District of Columbia
  7. Pennsylvania
  8. Maryland
  9. Massachusetts
  10. Rhode Island
  • (2,212 jobs)
  • (925 jobs)
  • (172 jobs)
  • (221 jobs)
  • (3,553 jobs)
  • (455 jobs)
  • (2,858 jobs)
  • (1,527 jobs)
  • (2,365 jobs)
  • (177 jobs)

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