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Service Operations Manager Careers

A service operations manager serves as the main overseer of all service operations of a business. They are responsible for optimizing each and every process involved in service, as well as maintaining compliance with the company's standards and federal and local laws.

More than that, a service operations manager's typical duties also include developing strategies for productivity, communicating job expectations, overseeing labor and quality control, identifying room for improvement, and evaluating the results of improvement initiatives. Given these duties, they are expected to coordinate frequently with teams that are involved in company services.

When looking for the best candidate, employers look for individuals with at least a bachelor's degree in business, management, psychology, or other similar roles. Furthermore, they want candidates with at least two to three years of work experience in a similar role or field, ideally in a supervisory position to prove their leadership capabilities.

As for the salary, a service operations manager earns around $38 an hour, which roughly makes up $79,000 per year, on average.

There is more than meets the eye when it comes to being a service operations manager. For example, did you know that they make an average of $38.33 an hour? That's $79,724 a year!

Between 2018 and 2028, the career is expected to grow 6% and produce 150,600 job opportunities across the U.S.

What Does a Service Operations Manager Do

There are certain skills that many service operations managers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, leadership skills and management skills.

When it comes to the most important skills required to be a service operations manager, we found that a lot of resumes listed 19.0% of service operations managers included customer service, while 15.0% of resumes included procedures, and 4.8% of resumes included regulatory agencies. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the service operations manager job title. But what industry to start with? Most service operations managers actually find jobs in the technology and retail industries.

How To Become a Service Operations Manager

If you're interested in becoming a service operations manager, one of the first things to consider is how much education you need. We've determined that 53.1% of service operations managers have a bachelor's degree. In terms of higher education levels, we found that 8.7% of service operations managers have master's degrees. Even though most service operations managers have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a service operations manager. When we researched the most common majors for a service operations manager, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on service operations manager resumes include master's degree degrees or high school diploma degrees.

You may find that experience in other jobs will help you become a service operations manager. In fact, many service operations manager jobs require experience in a role such as operations manager. Meanwhile, many service operations managers also have previous career experience in roles such as service manager or manager.

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Average Salary
$79,724
Average Salary
Job Growth Rate
6%
Job Growth Rate
Job Openings
169,886
Job Openings

Service Operations Manager Career Paths

Top Careers Before Service Operations Manager

Manager
7.8 %

Top Careers After Service Operations Manager

Service Operations Manager Jobs You Might Like

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Service Operations Manager

Service Operations Managers in America make an average salary of $79,724 per year or $38 per hour. The top 10 percent makes over $128,000 per year, while the bottom 10 percent under $49,000 per year.
Average Salary
$79,724
Find Your Salary Estimate
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Best Paying Cities

City
ascdesc
Average Salarydesc
New York, NY
Salary Range80k - 155k$112k$112,050
Mountain View, CA
Salary Range72k - 150k$105k$104,860
Pittsburgh, PA
Salary Range73k - 143k$103k$102,551
Chicago, IL
Salary Range71k - 139k$100k$100,361
Atlanta, GA
Salary Range68k - 130k$95k$94,749
Morrisville, NC
Salary Range68k - 128k$94k$93,629
$43k
$155k

Recently Added Salaries

Job TitleCompanyascdescCompanyascdescStart DateascdescSalaryascdesc
Food Service Operations Manager-Campus-(Plus Incentives) 9674
Food Service Operations Manager-Campus-(Plus Incentives) 9674
Domino's Pizza
Domino's Pizza
06/30/2021
06/30/2021
$30,26206/30/2021
$30,262
Operations & Construction Services Manager
Operations & Construction Services Manager
Washington Electric Cooperative, Inc.
Washington Electric Cooperative, Inc.
06/29/2021
06/29/2021
$77,49306/29/2021
$77,493
Financial Shared Services Operational Manager
Financial Shared Services Operational Manager
Randstad
Randstad
06/25/2021
06/25/2021
$187,83006/25/2021
$187,830
Food Service Operations Manager-at (9184)
Food Service Operations Manager-at (9184)
Domino's
Domino's
06/25/2021
06/25/2021
$27,13106/25/2021
$27,131
Passenger Services Operations Manager
Passenger Services Operations Manager
Command Security Corp
Command Security Corp
06/25/2021
06/25/2021
$40,00006/25/2021
$40,000
See More Recent Salaries

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Service Operations Manager Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Service Operations Manager. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Service Operations Manager Resume

At Zippia, we went through countless Service Operations Manager resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Detailed Information

Service Operations Manager Demographics

Gender

male

63.4 %

female

32.3 %

unknown

4.3 %

Ethnicity

White

72.7 %

Hispanic or Latino

13.0 %

Asian

6.0 %

Foreign Languages Spoken

Spanish

55.5 %

French

10.1 %

German

4.2 %
See More Demographics

Service Operations Manager Education

Majors

Business
39.0 %

Degrees

Bachelors

53.1 %

Associate

16.0 %

Certificate

15.6 %

Top Colleges for Service Operations Managers

1. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

2. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

3. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

4. New York University

New York, NY • Private

In-State Tuition
$51,828
Enrollment
26,339

5. Pennsylvania State University

University Park, PA • Private

In-State Tuition
$18,454
Enrollment
40,108

6. University of Texas at Austin

Austin, TX • Private

In-State Tuition
$10,610
Enrollment
40,329

7. SUNY at Binghamton

Vestal, NY • Private

In-State Tuition
$9,808
Enrollment
13,990

8. Northeastern University

Boston, MA • Private

In-State Tuition
$51,522
Enrollment
13,760

9. Bentley University

Waltham, MA • Private

In-State Tuition
$49,880
Enrollment
4,177

10. Lehigh University

Bethlehem, PA • Private

In-State Tuition
$52,930
Enrollment
5,030
See More Education Info

Online Courses For Service Operations Manager That You May Like

Fundamentals of Logistics, Supply Chain & Customer Service
udemy
4.4
(656)

3 Courses in 1. Learn Logistics, Supply Chain and Customer Service...

SAP Customer Service (CS/SM) - Service Management module
udemy
4.2
(487)

Real World SAP CS and SD, Repair Orders, Service Orders, Service Contracts...

Customer Service
udemy
4.5
(3,923)

How to Approach New Customers and Maintain Existing Ones...

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Top Skills For a Service Operations Manager

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 19.0% of service operations managers listed customer service on their resume, but soft skills such as communication skills and leadership skills are important as well.

Best States For a Service Operations Manager

Some places are better than others when it comes to starting a career as a service operations manager. The best states for people in this position are New York, Rhode Island, Pennsylvania, and Illinois. Service operations managers make the most in New York with an average salary of $109,335. Whereas in Rhode Island and Pennsylvania, they would average $105,613 and $102,536, respectively. While service operations managers would only make an average of $99,135 in Illinois, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Pennsylvania

Total Service Operations Manager Jobs:
3,216
Highest 10% Earn:
$181,000
Location Quotient:
1.14
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Georgia

Total Service Operations Manager Jobs:
3,010
Highest 10% Earn:
$167,000
Location Quotient:
1.2
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. North Carolina

Total Service Operations Manager Jobs:
2,913
Highest 10% Earn:
$162,000
Location Quotient:
1.25
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Top Service Operations Manager Employers

1. Albertsons
4.7
Avg. Salary: 
$92,346
Service Operations Managers Hired: 
143+
2. Sodexo Operations
4.2
Avg. Salary: 
$67,866
Service Operations Managers Hired: 
49+
3. FedEx
4.6
Avg. Salary: 
$73,349
Service Operations Managers Hired: 
46+
4. United States Army
4.2
Avg. Salary: 
$71,435
Service Operations Managers Hired: 
44+
5. Roundy's
4.6
Avg. Salary: 
$67,027
Service Operations Managers Hired: 
35+
6. Wells Fargo
4.7
Avg. Salary: 
$89,681
Service Operations Managers Hired: 
33+

Service Operations Manager Videos

Updated October 2, 2020