Service operations manager job description
Updated March 14, 2024
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Example service operations manager requirements on a job description
Service operations manager requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in service operations manager job postings.
Sample service operations manager requirements
- Bachelor's degree in business, operations, or related field
- Previous experience managing operations in a service-oriented industry
- Strong knowledge of quality assurance principles and best practices
- Excellent communication and organizational skills
- Proficient in MS Office and related software
Sample required service operations manager soft skills
- Highly collaborative with the ability to partner cross-functionally
- Ability to think strategically and translate business objectives into actionable plans
- Strong problem-solving and decision-making skills
- Flexibility to work in a fast-paced environment with shifting priorities
- Excellent interpersonal and customer service skills
Service operations manager job description example 1
Tampa General Hospital service operations manager job description
Manager, Surgical Services Operations - Surgical Services - M-F 7:00a - 3:30p - (220002M5) Description Facility Profile
TGH is the area's only level I trauma center and one of just two ABA-verified adult & pediatric burn centers in Florida. With five medical helicopters*, we transport critically injured or ill patients from 23 surrounding counties to receive the advanced care they need. The hospital is home to one of the busiest solid organ transplant centers in the country. TGH is a nationally designated comprehensive stroke center, and has a 32-bed Neuroscience Intensive Care Unit. Other outstanding centers include cardiovascular, orthopedics, high-risk and normal obstetrics, urology, ENT, endocrinology, and the Children's Medical Center, which features a nine-bed pediatric intensive care unit and pediatric kidney transplant services. As the region's leading safety net hospital, Tampa General is committed to providing area residents with world-class and compassionate health care ranging from the simplest to the most complex medical services.
Tampa General Hospital was named the #1 hospital in Tampa Bay by U.S. News & World Report, 2020-2021, and recognized as one of America's Best Hospital's in five medical specialties: Cardiology & Heart Surgery, Diabetes & Endocrinology, Gastroenterology & GI Surgery, Nephrology, and Orthopedics. Tampa General Hospital has been designated a Magnet Hospital by the American Nurses Credentialing Center (ANCC), the highest recognition for nursing excellence, for the fourth consecutive time - an accomplishment that fewer than one percent of hospitals nationwide have earned. TGH is accredited by The Joint Commission and was awarded disease-specific certification in five medical specialties. TGH is also accredited by the Commission on Accreditation of Rehabilitation Facilities (CARF). *Air transport provided by Metro Aviation, Inc.
Department Profile
The Surgical Services department performs over 34,000 surgeries and approximately 8,000 GI Procedures annually in 50 operating rooms in five locations on TGH's main campus. The five locations include the Main Operating Rooms, CVTOR Operating Rooms, Endoscopy Suite, 6K, and 4K. As a Level I Trauma Center, some of the most complex and challenging surgeries in the nation take place here. The main operating suite contains 21 ORs, which includes an integrated MRI suite, dedicated trauma rooms and a specialized Burn OR (in the Burn Unit). The hospital also has a pre-admission Testing Center, 17-bay Surgical Prep Unit and 29-bay PACU. The Cardiovascular Transplant operating rooms have nine ORs, including a state-of-the-art hybrid OR, Da Vinci Xi robot and nine pre-op/post-op bays. Also included in the other locations are eight GI (Endoscopy) suites, seven OR suites and 23 pre-op/post-op bays in 6K. The Surgery Center houses nine operating rooms and 27 pre-post bays. The 4K Operating Room has four ORs, including an IVF suite for embryo transfers and retrievals.
Job Summary
Under administrative supervision, the Surgical Services Operations Manager is responsible for oversight of operational activities, resource management, productivity and financial analysis, and regulatory compliance. These responsibilities include: management of assigned staff; ensures employee conformance to established practices and proper training of staff; lead the onboarding process for new surgeons; ensures the orderly and efficient delivery of services; analyzes opportunities for standardization of supply expenses, waste reduction, charge capture and other processes as needed; prepares and analyzes the financial and operational status of perioperative services; prepares, reports and audits current procedures to monitor efficiency of operations in assigned division; oversee Epic. Optimize and manages all reporting needs and dashboards; co-chairs surgical value analysis; coordination of information systems; management of equipment and supplies; vendor relations and contract management; developing, monitoring, and analyzing financial, productivity, and quality measures; development and implementation of budgets; identification and resolution of budget variance; manages the capital purchase process; oversight of billing, revenues, and expenditures; project management; and compliance with applicable legal and accreditation standards. The Surgical Services Operations Manager coordinates the operations of the department with other departments within the organization. Responsible for performing job duties in accordance with mission, vision and values of Tampa General Healthcare.
Qualifications Master's Degree in Business Administration, Hospital Administration or a related field with a minimum of five (5) years of professional, progressive healthcare supervisory experience including financial analysis. Proficient in using computer applications for analyzing data, communicating, and producing reports. Knowledge of surgical services operations strongly preferred.
Primary Location: TampaWork Locations: TGH Main Campus 1 Tampa General Circle Tampa 33606Job: ExecutiveOrganization: TGH - HospitalSchedule: Full-time Shift: Day JobShift Hours: 7:00a - 3:30pJob Posting: Aug 19, 2022, 8:07:45 PM
TGH is the area's only level I trauma center and one of just two ABA-verified adult & pediatric burn centers in Florida. With five medical helicopters*, we transport critically injured or ill patients from 23 surrounding counties to receive the advanced care they need. The hospital is home to one of the busiest solid organ transplant centers in the country. TGH is a nationally designated comprehensive stroke center, and has a 32-bed Neuroscience Intensive Care Unit. Other outstanding centers include cardiovascular, orthopedics, high-risk and normal obstetrics, urology, ENT, endocrinology, and the Children's Medical Center, which features a nine-bed pediatric intensive care unit and pediatric kidney transplant services. As the region's leading safety net hospital, Tampa General is committed to providing area residents with world-class and compassionate health care ranging from the simplest to the most complex medical services.
Tampa General Hospital was named the #1 hospital in Tampa Bay by U.S. News & World Report, 2020-2021, and recognized as one of America's Best Hospital's in five medical specialties: Cardiology & Heart Surgery, Diabetes & Endocrinology, Gastroenterology & GI Surgery, Nephrology, and Orthopedics. Tampa General Hospital has been designated a Magnet Hospital by the American Nurses Credentialing Center (ANCC), the highest recognition for nursing excellence, for the fourth consecutive time - an accomplishment that fewer than one percent of hospitals nationwide have earned. TGH is accredited by The Joint Commission and was awarded disease-specific certification in five medical specialties. TGH is also accredited by the Commission on Accreditation of Rehabilitation Facilities (CARF). *Air transport provided by Metro Aviation, Inc.
Department Profile
The Surgical Services department performs over 34,000 surgeries and approximately 8,000 GI Procedures annually in 50 operating rooms in five locations on TGH's main campus. The five locations include the Main Operating Rooms, CVTOR Operating Rooms, Endoscopy Suite, 6K, and 4K. As a Level I Trauma Center, some of the most complex and challenging surgeries in the nation take place here. The main operating suite contains 21 ORs, which includes an integrated MRI suite, dedicated trauma rooms and a specialized Burn OR (in the Burn Unit). The hospital also has a pre-admission Testing Center, 17-bay Surgical Prep Unit and 29-bay PACU. The Cardiovascular Transplant operating rooms have nine ORs, including a state-of-the-art hybrid OR, Da Vinci Xi robot and nine pre-op/post-op bays. Also included in the other locations are eight GI (Endoscopy) suites, seven OR suites and 23 pre-op/post-op bays in 6K. The Surgery Center houses nine operating rooms and 27 pre-post bays. The 4K Operating Room has four ORs, including an IVF suite for embryo transfers and retrievals.
Job Summary
Under administrative supervision, the Surgical Services Operations Manager is responsible for oversight of operational activities, resource management, productivity and financial analysis, and regulatory compliance. These responsibilities include: management of assigned staff; ensures employee conformance to established practices and proper training of staff; lead the onboarding process for new surgeons; ensures the orderly and efficient delivery of services; analyzes opportunities for standardization of supply expenses, waste reduction, charge capture and other processes as needed; prepares and analyzes the financial and operational status of perioperative services; prepares, reports and audits current procedures to monitor efficiency of operations in assigned division; oversee Epic. Optimize and manages all reporting needs and dashboards; co-chairs surgical value analysis; coordination of information systems; management of equipment and supplies; vendor relations and contract management; developing, monitoring, and analyzing financial, productivity, and quality measures; development and implementation of budgets; identification and resolution of budget variance; manages the capital purchase process; oversight of billing, revenues, and expenditures; project management; and compliance with applicable legal and accreditation standards. The Surgical Services Operations Manager coordinates the operations of the department with other departments within the organization. Responsible for performing job duties in accordance with mission, vision and values of Tampa General Healthcare.
Qualifications Master's Degree in Business Administration, Hospital Administration or a related field with a minimum of five (5) years of professional, progressive healthcare supervisory experience including financial analysis. Proficient in using computer applications for analyzing data, communicating, and producing reports. Knowledge of surgical services operations strongly preferred.
Primary Location: TampaWork Locations: TGH Main Campus 1 Tampa General Circle Tampa 33606Job: ExecutiveOrganization: TGH - HospitalSchedule: Full-time Shift: Day JobShift Hours: 7:00a - 3:30pJob Posting: Aug 19, 2022, 8:07:45 PM
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Service operations manager job description example 2
Google service operations manager job description
Minimum qualifications:
+ Bachelor's degree or equivalent practical experience.
+ 5 years of experience in operations and vendor governance in the consumer electronics hardware industry and supply chain.
+ Experience as an operations leader.
Preferred qualifications:
+ MBA/Master's degree in a relevant field.
+ Experience with Customer facing or Carrier facing operations.
+ Ability to engage and proactively lead efforts with business, operations, finance, and engineering teams
+ Ability to manage, negotiate, and collaborate to meet operational performance.
+ Excellent program management skills within a fast-paced, cross-functional environment.
+ Excellent data analysis and communication skills.
As the Service Operations Manager, you will be responsible for managing Google's Service Hardware partners, and working with cross-functional teams, external service providers, and carriers to manage service operations and resolve challenges.
May require travel within North America based service provider locations and needs as well as to Google HQ.
Google's mission is to organize the world's information and make it universally accessible and useful. Our Devices & Services team combines the best of Google AI, Software, and Hardware to create radically helpful experiences for users. We research, design, and develop new technologies and hardware to make our user's interaction with computing faster, seamless, and more powerful. Whether finding new ways to capture and sense the world around us, advancing form factors, or improving interaction methods, the Devices & Services team is making people's lives better through technology.
Additional Information
(Colorado only*) Minimum Salary of $170,000 - $183,000 + bonus + equity + benefits.
*Note: Disclosure as required by sb19-085 (8-5-20) of the minimum salary compensation range for this role when being hired into our offices in Colorado.
+ Oversee providers of Google's consumer hardware day-to-day service operations for the North American region, ensuring all business goals are met.
+ Lead performance metrics and conduct regular business reviews with service providers related to reverse logistics operational results.
+ Execute improvement programs with cross-functional partners to ensure we are building support of customer's returns and repairs.
+ Track and manage specifications required by our various global retail partners and internal Quality teams.
+ Bachelor's degree or equivalent practical experience.
+ 5 years of experience in operations and vendor governance in the consumer electronics hardware industry and supply chain.
+ Experience as an operations leader.
Preferred qualifications:
+ MBA/Master's degree in a relevant field.
+ Experience with Customer facing or Carrier facing operations.
+ Ability to engage and proactively lead efforts with business, operations, finance, and engineering teams
+ Ability to manage, negotiate, and collaborate to meet operational performance.
+ Excellent program management skills within a fast-paced, cross-functional environment.
+ Excellent data analysis and communication skills.
As the Service Operations Manager, you will be responsible for managing Google's Service Hardware partners, and working with cross-functional teams, external service providers, and carriers to manage service operations and resolve challenges.
May require travel within North America based service provider locations and needs as well as to Google HQ.
Google's mission is to organize the world's information and make it universally accessible and useful. Our Devices & Services team combines the best of Google AI, Software, and Hardware to create radically helpful experiences for users. We research, design, and develop new technologies and hardware to make our user's interaction with computing faster, seamless, and more powerful. Whether finding new ways to capture and sense the world around us, advancing form factors, or improving interaction methods, the Devices & Services team is making people's lives better through technology.
Additional Information
(Colorado only*) Minimum Salary of $170,000 - $183,000 + bonus + equity + benefits.
*Note: Disclosure as required by sb19-085 (8-5-20) of the minimum salary compensation range for this role when being hired into our offices in Colorado.
+ Oversee providers of Google's consumer hardware day-to-day service operations for the North American region, ensuring all business goals are met.
+ Lead performance metrics and conduct regular business reviews with service providers related to reverse logistics operational results.
+ Execute improvement programs with cross-functional partners to ensure we are building support of customer's returns and repairs.
+ Track and manage specifications required by our various global retail partners and internal Quality teams.
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Service operations manager job description example 3
Dunkin Brands service operations manager job description
The Manager, Process & Profitability, is responsible for activating systems and processes that enhance people, performance, and profitability across Inspire's company-owned restaurants. The primary purpose of this position is to identify, implement, and support operational process and profitability initiatives. This role is also responsible for working cross-functionally with Inspire shared services and brand-specific teams.
**RESPONSIBILITIES**
+ Drives process innovation and simplification for all operational procedures across company-owned restaurants. With an emphasis on improving the team and guest experience by partnering with Restaurant Operations Innovation
+ Analyze all restaurant practices and standard operating procedures to identify process improvement and margin enhancement opportunities
+ Support innovative strategies to position restaurants to provide a differentiating guest experience through effective store labor models, labor allocation methodologies, cost control systems, and leading profitability processes
+ Successfully evaluate and document the needed execution levels associated with brand initiatives such as equipment, cooking platforms, process flow, and small wares. Additionally, work with key stakeholders to ensure implementation within company-owned restaurants
+ Effectively collaborates with all Inspire Restaurant Operations Innovation departments, Inspire Commercial Group, Inspire Loss Prevention, Brand Accounting, and Brand Finance to deliver solutions to identified business opportunities and improve operational compliance
+ Organize field visits to restaurants to evaluate and document the operational execution levels associated with system initiatives such as equipment, cooking platforms, process tests, and (or) changes related to process flow, food, paper, and small wares specifications
**EDUCATION AND EXPERIENCE QUALIFICATIONS**
+ BS in Business or related field experience
+ 3+ years of multi-unit restaurant leadership
**REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES**
+ ·Strategic thinker with the ability to lead while making decisions and solving problems
+ Excellent interpersonal, oral, and writing skills
+ ·Strong project management skills
+ ·Ability to manage against established timelines and budgets
+ ·Strong technical skills in Microsoft Office products, including Excel, PowerPoint, and Outlook or equivalent
+ ·Establishes and maintains professional relationships with clients, vendors, and internal departments
_Inspire Brands is a multi-brand restaurant company whose portfolio includes nearly 32,000 Arby's, Baskin-Robbins, Buffalo Wild Wings, Dunkin', Jimmy John's, Rusty Taco and SONIC Drive-In restaurants worldwide._
_We're made up of some of the world's most iconic restaurant brands, but we're much more than just a restaurant company. We're a team of hundreds of thousands who individually and collectively are changing the way people eat, drink and gather around the table. We know that food is much more than a staple-it's an experience. At Inspire, that's our purpose: to ignite and nourish flavorful experiences._
**RESPONSIBILITIES**
+ Drives process innovation and simplification for all operational procedures across company-owned restaurants. With an emphasis on improving the team and guest experience by partnering with Restaurant Operations Innovation
+ Analyze all restaurant practices and standard operating procedures to identify process improvement and margin enhancement opportunities
+ Support innovative strategies to position restaurants to provide a differentiating guest experience through effective store labor models, labor allocation methodologies, cost control systems, and leading profitability processes
+ Successfully evaluate and document the needed execution levels associated with brand initiatives such as equipment, cooking platforms, process flow, and small wares. Additionally, work with key stakeholders to ensure implementation within company-owned restaurants
+ Effectively collaborates with all Inspire Restaurant Operations Innovation departments, Inspire Commercial Group, Inspire Loss Prevention, Brand Accounting, and Brand Finance to deliver solutions to identified business opportunities and improve operational compliance
+ Organize field visits to restaurants to evaluate and document the operational execution levels associated with system initiatives such as equipment, cooking platforms, process tests, and (or) changes related to process flow, food, paper, and small wares specifications
**EDUCATION AND EXPERIENCE QUALIFICATIONS**
+ BS in Business or related field experience
+ 3+ years of multi-unit restaurant leadership
**REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES**
+ ·Strategic thinker with the ability to lead while making decisions and solving problems
+ Excellent interpersonal, oral, and writing skills
+ ·Strong project management skills
+ ·Ability to manage against established timelines and budgets
+ ·Strong technical skills in Microsoft Office products, including Excel, PowerPoint, and Outlook or equivalent
+ ·Establishes and maintains professional relationships with clients, vendors, and internal departments
_Inspire Brands is a multi-brand restaurant company whose portfolio includes nearly 32,000 Arby's, Baskin-Robbins, Buffalo Wild Wings, Dunkin', Jimmy John's, Rusty Taco and SONIC Drive-In restaurants worldwide._
_We're made up of some of the world's most iconic restaurant brands, but we're much more than just a restaurant company. We're a team of hundreds of thousands who individually and collectively are changing the way people eat, drink and gather around the table. We know that food is much more than a staple-it's an experience. At Inspire, that's our purpose: to ignite and nourish flavorful experiences._
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Updated March 14, 2024
Updated March 14, 2024