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The differences between service operations managers and general service managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a service operations manager and a general service manager. Additionally, a general service manager has an average salary of $85,187, which is higher than the $82,811 average annual salary of a service operations manager.
The top three skills for a service operations manager include customer service, patients and customer satisfaction. The most important skills for a general service manager are customer service, customer satisfaction, and business plan.
| Service Operations Manager | General Service Manager | |
| Yearly salary | $82,811 | $85,187 |
| Hourly rate | $39.81 | $40.96 |
| Growth rate | 6% | 6% |
| Number of jobs | 328,657 | 435,376 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 58% |
| Average age | 44 | 44 |
| Years of experience | 6 | 6 |
Service operations managers are responsible for overseeing all aspects of service-oriented businesses. Typical duties of a service operations manager include hiring, training, and managing employees, developing and approving organizational policies and budgets, and managing all aspects of marketing. Additional duties include ensuring the successful and effective management of productivity, labor and quality control, communicating job expectations, and planning and reviewing compensation actions. Service operations managers are also expected to analyze space and employee requirements and process workflow, and to ensure that a safe and healthy work environment is maintained.
General service managers are professionals who manage the administrative activities of a company to ensure that a proper environment for its operations is achieved. These managers are required to supervise the maintenance activities and upgrades of equipment and systems so that they can minimize disruptions of business activities. Under the direction of the finance manager, general service managers must coordinate with service providers on matters related to finance and tax. They must also manage teams to ensure that they comply with local and occupational health laws.
Service operations managers and general service managers have different pay scales, as shown below.
| Service Operations Manager | General Service Manager | |
| Average salary | $82,811 | $85,187 |
| Salary range | Between $47,000 And $143,000 | Between $52,000 And $137,000 |
| Highest paying City | San Francisco, CA | Mountain View, CA |
| Highest paying state | California | California |
| Best paying company | VMware | Stanford University |
| Best paying industry | - | Finance |
There are a few differences between a service operations manager and a general service manager in terms of educational background:
| Service Operations Manager | General Service Manager | |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 58% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between service operations managers' and general service managers' demographics:
| Service Operations Manager | General Service Manager | |
| Average age | 44 | 44 |
| Gender ratio | Male, 67.1% Female, 32.9% | Male, 78.3% Female, 21.7% |
| Race ratio | Black or African American, 6.1% Unknown, 4.3% Hispanic or Latino, 14.9% Asian, 6.3% White, 67.9% American Indian and Alaska Native, 0.5% | Black or African American, 6.1% Unknown, 4.3% Hispanic or Latino, 14.9% Asian, 6.3% White, 67.9% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 10% | 10% |