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Top 50 Service Operations Manager Skills

Below we've compiled a list of the most important skills for a Service Operations Manager. We ranked the top skills based on the percentage of Service Operations Manager resumes they appeared on. For example, 18.6% of Service Operations Manager resumes contained Customer Service as a skill. Let's find out what skills a Service Operations Manager actually needs in order to be successful in the workplace.

These Are The Most Important Skills For A Service Operations Manager

1. Customer Service
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high Demand
Here's how Customer Service is used in Service Operations Manager jobs:
  • Initiated relationships with internal and external customers; result: Effective Customer Service focus for information and escalations.
  • Improved customer satisfaction through daily interface with customers in resolution of customer service issues.
  • Coach associates toward legendary customer service measured by customer service scores.
  • Provided customer service and advised customers on services offered.
  • Increased customer satisfaction through surveying and excellent customer service.
  • Generated repeat business through exceptional customer service.
  • Manage behavioral health Intake Specialists and Customer Service Representatives in a call center setting for the Health Plan Accounts.
  • Functioned to provide top levels of customer service, via training, operational standards and staff development.
  • Exhibited personalized customer service, knowing regular customers' names, orders, and interests.
  • Maintained Customer Service Feedback score of 90% or better from August 2004-July 2006..
  • Supervised over 60 employees; responsible for Aircraft Loading Agents and Customer Service Agents.
  • Provide superior customer service throughout the day while also acknowledging feedback from customers.
  • Provided global customer service for ~600K orders annually and ~14k calls per month.
  • Supervised field staff of ten technicians and one customer service coordinator.
  • Managed up to 18 Customer service employees.
  • Developed and optimized route structure for maximum customer service and controlled distribution expense as a percent of revenue.
  • Developed a Customer Service checklist to assess the customer issue and status (e.g.
  • Manage all of the sales and support staff including the Customer Service Department.
  • Manage "big picture" front end operations ensuring quality customer service as well as smooth behind the scenes operations.
  • Audit operations Teller supervision Handle complex services/transactions Strong organizational and problem solving skills Customer service skills

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5,442 Customer Service Jobs

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2. ISO
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high Demand
Here's how ISO is used in Service Operations Manager jobs:
  • Promoted from Item Processing Supervisor.
  • Connected with staff as liaison to keep national database updated accurately and push for excellence nationwide.
  • Resolved daily business issues and functioned as the key liaison between field and headquarters organizations.
  • Act as a liaison, and sent out all communication between corporate and local staff.
  • Managed 35 support representatives, supervisors, trainers, analysts, and administrative staff.
  • Manage the Billing & Collections department of 40 Accounting Specialist and 5 Supervisors.
  • Perform quality assurance inspections and ATP swab testing on enhanced isolation rooms.
  • Received Supervisor of the Month and Hennessy Professional Performer Awards.
  • Helped bridge communications gap between Fund Accounting & Advisory Services.
  • Serve as liaison between the technology research and architecture processes.
  • Acted as liaison between the technicians and upper management.
  • Supervised a non-exempt supervisory staff of 25.
  • Used ultra Violet light technology to ensure cleanliness on enhanced isolations.
  • Served as principle Advisor to the Deputy Regional Food Service Manager on all matters pertaining to Food Service and new personnel.
  • Managed the operations of the Raytheon Account service desk across two sites with 67 direct reports including 4 supervisors.
  • Hired, trained, motivated, and prepared work schedules for technicians, advisors, and hourly help.
  • Support and pursue any special projects assigned by supervisor.
  • Certified Ford Service Advisor for 3 years.
  • Certified GM Service Advisor for 7 years.
  • Liaisoned with fidelity reviewers, top management, Managed Care Organizations, and VRCs.

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593 ISO Jobs

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3. Service Delivery
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high Demand
Here's how Service Delivery is used in Service Operations Manager jobs:
  • Oversee managers and operational analysts to ensure ongoing service delivery work results in high-quality service for plan sponsors and plan participants.
  • Developed and used work management tools to facilitate efficient processes and to conduct performance/quality reviews of staff and service delivery.
  • Managed incident management, group change management, coordinating account coverage, service delivery communication process.
  • Participated with cross-functional departments in strategic decisions designed to meet quality and service delivery.
  • Developed service delivery strategies, supporting processes, and technical serviceability analysis.
  • Developed service delivery and operations processes and documented organizational best practices.
  • Directed teams for market development and service delivery.
  • Implemented and expanded alternate service delivery channels to support Xerox and non-Xerox office products throughout the Midwest and Southwest United States.
  • Directed all Voice, Video, and Data Network Providers for service delivery, capacity planning, and operations troubleshooting.
  • Service Delivery Manager for Enterprise Exchange System (EES) and Information Technologies Services Contract (ITSC) programs.
  • Developed and implemented department strategies to improve team productivity and reduce the cost of service delivery by 34%.
  • Increased service delivery performance from 65% to 95% in 3 months through focused supplier reviews.
  • Established new service delivery model defined by market segment research and voice of customer projects improving NA.
  • Managed key relationships with vendors, including service delivery partners, contractors, and software providers.
  • Enforced compliance with Client Statement of Work (SOW) to meet goals and service delivery.
  • Support and Implement the Cloud Operation Service Delivery model processes, tools & procedures.
  • Lead and drive Operations of the Office 365 Dedicated 24*7 Service Delivery Team.
  • Alternate service delivery channels grew by 100%.
  • Consulted and Evaluated of onsite in order to develop action plans to improve service delivery.
  • Accomplished in managing all service delivery, operations, account penetration and development in a branch and on-site setting.

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112 Service Delivery Jobs

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4. Service Department
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high Demand
Here's how Service Department is used in Service Operations Manager jobs:
  • Developed and implemented service department profitability analysis.
  • Oversee operational functions for Service Department including supervision and development of 12 Station Managers and approximately 200 exempt and non-exempt employees.
  • Assisted Golf Car's owners with start up of their new showroom including designing and setting up the service department.
  • Participated in task forces and planning activities to problem solve and plan the future direction of the Flight Service Department.
  • Led a high paced safe Service Department with a fleet of over $36 Million of rental equipment.
  • Managed all aspects of the service department including office staff, service sales and all field personnel.
  • Open and close rental contracts, deal with billing concerns and order all parts for service department.
  • Service Department was awarded shop of the year in 2011 & 2013 in the Mountain West Region.
  • Created and put into practice policies and procedures for Service department whereas previously no SOP existed.
  • Led the Field Service Department to recognition as the #1 support unit in the country.
  • Coordinate with service department equipment vendors to dispose of used cleaning fluids and lubricants.
  • Head of staff/service department which generates roughly seven million dollars in revenue annually.
  • Promoted to service department to begin testing and modifications of newly built equipment.
  • Create new business strategies and metrics to improve the service department.
  • Ordered and maintained adequate supplies and parts for service department inventory.
  • Led the Service Department to its highest profits and overall sales.
  • Negotiate with vendors working directly with Service Department.
  • Executed daily operations of the Service Department.
  • Order tools and chemicals needed for service department
  • Re-organized the Service department,trained service writers on quality customer service and proper billing.Hired additional mechanics.

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12 Service Department Jobs

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5. Service Operations
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high Demand
Here's how Service Operations is used in Service Operations Manager jobs:
  • Promoted to Electrical Field Service Manager and eventually promoted to field service Operations Manager including Mechanical and Compressor Service.
  • Work with accounting and Service Operations Leaders to effectively manage service equipment and service material inventories.
  • Manage service operations and asset management in the Carolina and Florida.
  • Report to the Regional Director, responsible for the successful operation of five Regional Service Centers and National Home Service Operations.
  • Led Service Operations and Planning team in the creation of Service Plans and Programs in compliance with corporate guidelines.
  • Network Management Service Operations Manager oversees the crew services to include Infrastructure Services, Unified Communications and COMSEC management.
  • Developed budget, organization, Help Desk infrastructure, service products, technical training and directed all service operations.
  • Led all aspects of national field service operations including technical support, service marketing and employee development.
  • Managed marine parts & service operations statewide & out-of-country to include Gulf, Atlantic, and Caribbean.
  • Secured the Account Engineer / Sales Representative position and within 6 months became the Service Operations Manager.
  • Directed day-to-day activity of the field service operations for North, Central, and South America.
  • Led the Service Operations Group consisting of 26 Business Unit Managers and Program Project Managers.
  • Project management of all service operations, products and new partners.
  • Recruited, hired and trained 10 new employees for service operations.
  • Demonstrate strong leadership skills throughout management off all daily sales and service operations for residential, healthcare facility and university accounts.
  • Service Operations Manager Oversaw all aspects of second-shift service center operations for remanufacturing and shipping of satellite TV receivers.
  • Tracked dealers service operations monthly through the General Motors Medium Duty Economic Service Department Condition Reports.
  • Field Service Operations Manager Align company business model with growth goals and objectives.
  • Oversee daily foodservice operations at individual schools system wide.
  • Study service operations of other countries compared to Competitors and Benchmark Best Practices to apply at NAHQ.

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6. Process Improvement
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high Demand
Here's how Process Improvement is used in Service Operations Manager jobs:
  • Develop guidelines for space management and conduct overall space planning, including furniture moves, reconfiguration and ongoing process improvement.
  • Spearheaded a revenue-generating internal specialty appraising program, providing change control for flexibility and proactive process improvements.
  • Worked closely with external Consultants to identify process improvement opportunities across all processes to include implementation.
  • Deliver experienced thought leadership to project management, analysis and process improvement activities.
  • Developed and managed inter-department programs and procedures designed to ensure continuous process improvements.
  • Hired and trained personnel in business process improvement.
  • Seek process improvements to encourage more efficient operations.
  • Provide and implement recommendations for process improvements.
  • Acted as the key resident subject matter expert regarding process improvement initiatives tied directly to Dell Services fiscal yearly objectives.
  • Conducted 8 LEAN six sigma quality events resulting in 200+ process improvements contributing an estimated $30M in operating margin.
  • Recommend and drive process improvement initiatives; Plan for staffing of and training needs for the team.
  • Attend meetings, conference calls and provide management team with suggestions for process improvements.
  • Conduct regular meetings with staff and employees to update and/or discuss process improvements.
  • Process Improvement Project - Analyzed all reports being generated throughout the organization.
  • Performed ' Process Improvement' groups for team processes and tools.
  • Process Improvement Project - Generated a cube for reporting.
  • Develop and assist in process improvement standards.
  • Evaluate department's workflow and identify process improvements to enhance productivity and reduce cost allocations to clients.
  • Oversee the creation of workflows, reporting and ongoing process improvements to increase efficiency, accuracy and eradicate manual processes.
  • Process Improvement Give presentations on new processes and ideas to top level managers.

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718 Process Improvement Jobs

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7. Daily Operations
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high Demand
Here's how Daily Operations is used in Service Operations Manager jobs:
  • Restructured business processes, daily operations, positions and operational business flow.
  • Managed daily operations for industry-leading medical hardware service provider.
  • Led staff in a high volume fast-paced warehouse and distribution facility accountable for all aspects of daily operations.
  • Manage daily operations functions to ensure timely completion of paperwork, reports and end-of-day functions to mitigate risk.
  • Delegate daily operations schedules to supervisors to ensure the proper loading and shipment of time sensitive materials.
  • Supported 187 stores and 6 Business Consultants in daily operations and implementation of new programs and technologies.
  • Managed and coordinated action plans for daily operations Preparing weekly and monthly reports, Budgeting P&L
  • Assisted General Manager in overseeing daily operations and managing union employees in a 243-bed hospital.
  • Manage daily operations at the Fujitsu Repair Depot and North American Parts Warehouse.
  • Oversee daily operations, with attention to budget, inventory and visitor needs.
  • Manage the daily operations of the Environmental Services and Laundry and Linen departments.
  • Managed daily operations in the service and parts division for the dealership.
  • Managed daily operations of feeding 180-200 meals three times a day.
  • Manage daily operations of a $2 million automotive repair facility.
  • Oversee daily operations in 900+ bed hospital.
  • Manage daily operations, staff of six.
  • Managed the daily operations of underwriting associates, ensuring continuity of workflow and superior customer service.
  • Performed all daily operations of storage facilities maintaining storage customers account records and upkeep of facilities.
  • Retail operations manager, with the responsibility to oversee the daily operations of a store with 20+ direct reports.
  • Program Manager Oversee the daily operations of the Food and Alcohol Safety programs.

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64 Daily Operations Jobs

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8. Company Policies
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high Demand
Here's how Company Policies is used in Service Operations Manager jobs:
  • Enforced company policies and procedure guidelines along with joint commission accreditation policy and Medicare/insurance standards.
  • Participated and attended company seminars concerning company policies, services and operator/customer relations.
  • Implemented company policies and procedures.
  • Demonstrate, instruct, and ensure strict compliance with all federal, state and local regulations and company policies.
  • Involved in developing and modifying and executing company policies that affect fields service related work at a regional level.
  • Organize monthly staff and biweekly team lead meetings to discuss company policies, patient and customer satisfaction.
  • Authored many changes in company policies and lead in the development of Injury and Illness Prevention Program.
  • Provide internal support to those needing assistance with procedures, formats, company policies and technical support.
  • Know company policies and procedures, record and verify procedures relating to protection of store funds.
  • Comply with federal, state, and company policies, procedures, and regulations.
  • Filed and addressed employee complaints in accordance with company policies and government regulations.
  • Enforced all state and company policies and procedures for sanitation and quality.
  • Manage and enforce company policies, procedures, and values.
  • Interpreted and communicated work procedures and company policies to staff.
  • Ensured company policies were performed to high safety standards.
  • Trained new employees on company policies and procedures.
  • Monitored employees' compliance of company policies.
  • Monitor compliance with company policies.
  • Authorize Direct Bill & Vendor accounts and monitor Accounts Receivable & Payable Conduct team meetings to company policies.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.

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409 Company Policies Jobs

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9. Project Management
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high Demand
Here's how Project Management is used in Service Operations Manager jobs:
  • Provided project management activities for billable and non-billable engagements, including installation and defect support.
  • Coordinated scheduling and project assignment for consultants working in conjunction with project management.
  • Communicated directly with engineering, project management, and construction crews.
  • Provided project management, support, and assistance to implementation consultants.
  • Project Management, Implementation, Contract Negotiations, Procurement, Fulfillment, Budgeting, Staffing, Documentation and Technical Writing.
  • Increase customer satisfaction and quality while providing 24-hour hands on field service, engineering, and project management.
  • Planned, organized, directed and controlled named project management activities within the company.
  • Ensured that projects adhere to established project management governance processes and best practices.
  • Project management, follow-through and accurate delivery of print and digital projects.
  • Provided mentoring, coaching & project management leadership to team members.
  • Project Management and oversight of $40m in material sales.
  • Project management of large network and voice build outs.
  • Rotated into a new group formed within Finance that provided project management, technical operations oversight, and financial modeling/reporting.
  • Manage day to day operations for network/firewall/telephony/wintel support Process development between customer and their vendors Project Management Training/Process documentation development
  • Directed customer contact providing project management, situational management, and problem management, resulting in IBM Service Excellence Award.
  • Support team in development, architecting solutions, scope + change request, escalation, and project management.
  • Project Manager Experience using the framework of the Project Management Body of Knowledge (PMBOK Guide).
  • Project management of a major corporate asset module initiative (NxGen) Siebel CRM.
  • Project Management of the entire customer life cycle from pre to post sales.
  • Received MVP award for this project management role.

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2,144 Project Management Jobs

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10. Performance Reviews
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high Demand
Here's how Performance Reviews is used in Service Operations Manager jobs:
  • Conducted associate performance reviews to ensure performance expectations were set, monitored, and executed
  • Set productivity standards, conducted performance reviews, and role modeled team-based management.
  • Achieve personal and team goals resulting in consistently exceeding expectations on performance reviews.
  • Completed performance reviews each quarter, offering praise and recommendations for improvement.
  • Monitored and evaluated both supervisors and officers with written performance reviews.
  • Completed technician performance reviews and disciplinary actions; maintained employee files within the payroll and time and attendance system.
  • Maintain performance reviews and individual development plans for team members, ensuring compliance with all Human Resource policies.
  • Provide training, counseling and appraisal of staff, daily management of work in progress and performance reviews.
  • Recruit, Hire, Train staff, prepare semi annual performance reviews and update management reports.
  • Conducted performance reviews, and devised and implemented performance improvement plans, as needed.
  • Conducted staff meetings, including 1-on-1's, performance reviews and team huddles.
  • Prepare and deliver semiannual and annual performance reviews for each employee.
  • Managed staff scheduling, personnel budget, and performance reviews.
  • Conducted performance reviews, new hire orientation and training.
  • Complete annual performance reviews and determine appropriate pay increases.
  • Prepare and conduct employee midyear and annual performance reviews.
  • Conduct annual performance reviews based on goals.
  • Perform employee needs assessments and performance reviews.
  • Complete yearly employee performance reviews.
  • Designated trainer for Pharmacy Services Supervised and developed employees utilizing monthly 1:1 meetings, coaching, and performance reviews.

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19 Performance Reviews Jobs

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11. Human Resources
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high Demand
Here's how Human Resources is used in Service Operations Manager jobs:
  • Directed and implemented human resource policies and procedures and provided leadership to field human resources managers.
  • Reviewed and evaluated supervisors' performance on a regular basis in accordance with guidelines as provided by the Human Resources department.
  • Instituted policies and procedures to guide human resources functions of hiring, promotions and pay increases, disciplinary and termination.
  • Utilized Human Resources skills: interviewed, hired, on-boarded, and trained all new team members to compliance standards.
  • Guide and manage the overall provision of Human Resources services, policies, and programs for off-site consultants.
  • Recommended improvements to human resources, it, and finance functions as well as collaboration between these functions.
  • Provide guidance and resources to a team of Human Resources Specialists responsible for clients in the mid-market segment.
  • Insured employee adherence to company policies for human resources, and resolution of employee and customer issues.
  • Developed and implemented standardized Human Resources policies and procedure using FOSS, CARES, TRAKKAR and SHINE.
  • Assist the Vice President (VP) of Human Resources/Administration with budgeting and shared service account management.
  • Managed all operations, including: dock sorts, pickup and delivery, and human resources.
  • Combined a strong background in Human Resources strategies and Training initiatives to deliver proven results.
  • Partner with Store Manager and Human Resources to facilitate associate training and development.
  • Created Human Resources processes for resolving employment variances to support recruitment goals.
  • Maintained pricing, invoicing, expense control, inventory and human resources.
  • Partner with Human Resources for all requested assistance.
  • Handled human resources for hundreds of employees.
  • Review all job openings, interviews; get frontline Managers follow up and coordinate new hire with Human resources contact person.
  • Hire, train and supervise a staff of 20-25 associates Corporate Human Resources and Payroll liaison for Klein location employees.
  • included all human resources functions as well as managing all front end operations.

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2,756 Human Resources Jobs

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12. Logistics
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high Demand
Here's how Logistics is used in Service Operations Manager jobs:
  • Managed external warehouse and served as primary liaison to outsourced logistics and field support providers.
  • Enhanced equipment delivery, logistics and installation plan.
  • Reviewed and administered the reverse logistics process for the retail channel to ensure timeliness of credit issued to customers.
  • Handle logistics by getting all required DOT permitting for equipment movement, crew travel, lodging, etc.
  • Prepare and deliver contract proposals, including cost and logistics analysis, to meet client building/property needs.
  • Coordinate sales goals with Sales Management, Accounting, Logistics and the Technical Service teams.
  • Assisted with planning, coordination, and logistics of Annual State of the Firm Conference.
  • Manage and track 19 customer accounts, including managing logistics of repairing damaged cars.
  • Worked in conjunction with Tech Support and Service Logistics to streamline and improve processes.
  • Directed logistics of off-site catering events and two off-site cafes serving 600-700 clients daily.
  • Created cost quote estimates for customers based on mission location, logistics, manpower.
  • Scheduled logistics for over 12 training facilities, customer locations and regional sites.
  • Demonstrated proven ability to plan, direct, manage and support logistics.
  • Managed 3rd party logistics contractor along with 13 administrative and clerical staff.
  • Manage and supervise Clean Pack, Logistics, and Technical Service Coordinators.
  • Supported 30 technicians and logistics staff across nine offices in six states.
  • Coordinated manpower, scheduling, logistics of larger projects.
  • Single point of contact for Logistics initiatives support.
  • Perform walk throughs of facilities with clients and potential clients to provide logistics of work needed to be performed.
  • Lead efforts to establish operational efficiencies in supply chain, logistics, reverse logistics and customer service.

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1,451 Logistics Jobs

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13. Ensure Compliance
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high Demand
Here's how Ensure Compliance is used in Service Operations Manager jobs:
  • Problem-solved and resolved daily operational challenges through consistent monitoring to ensure compliance with safety and security regulations and standard operating procedures.
  • Develop and implement departmental policies and procedures with effective resource utilization to ensure compliance with regulatory agencies and internal standards.
  • Implemented operation policies and procedures to ensure compliance with State and Federal regulations and SOX internal compliance requirements.
  • Participated in audits to ensure compliance with policies and procedures and suggested process improvements.
  • Administered oversight of vendor operations to ensure compliance.
  • Developed and updated procedures and performance metrics to ensure compliance with all federal, state, and local laws.
  • Conduct daily audits and inspection of all assignments to ensure compliance with the standards of the department and hospital.
  • Conduct twice daily building inspections in all departments to monitor progress against schedule and ensure compliance with all processes/procedures.
  • Trained and supervised employees on internal processes to ensure compliance with accrediting agencies and company policies and procedures.
  • Act as back up to internal bank audits, traveling to different branches to ensure compliance.
  • Coached Team Members on processes and procedures for own products and ensure compliance targets are met.
  • Transition background screening for National Accounts from field staff to centralized team to ensure compliance.
  • Monitor and audit work to ensure compliance with firm and industry policies and procedures.
  • Mentor and direct a staff of 17 personnel to ensure compliance of operations.
  • Facilitate, ensure compliance with, and implement firm policies and procedures.
  • Audited customer sites to ensure compliance with business rules and requirements.
  • Review reports to identify exceptions, monitor quality and ensure compliance.
  • Document department procedures and deliver staff training to ensure compliance.
  • Administered and interpreted American Airlines policies and procedures and Puerto Rico Labor Law to ensure compliance was met.
  • Supervised, assessed, and improved brokerage office operations to ensure compliance with all regulatory standards.

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658 Ensure Compliance Jobs

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14. Direct Reports
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high Demand
Here's how Direct Reports is used in Service Operations Manager jobs:
  • Provided communication and feedback to direct reports and upper management.
  • Prepared written performance appraisals to direct reports.
  • Recruited, hired, trained, on-boarded and set performance goals for 3 high performing direct reports located on two continents.
  • Created a Fixed Right the First Time and We Work Safely culture in the business for 10 direct reports.
  • Provided detailed plans for work unit by engaging in effective goal setting and planning efforts with direct reports.
  • Inspired and lead up to 25 direct reports, assessed their performance, and provided feedback.
  • Coached direct reports leading to over a dozen promotions into various departments within the store.
  • Led, coached, trained, and mentored direct reports to meet or exceed objectives.
  • Supervised up to 45 direct reports in the store focusing on Customer Service Expectations.
  • Provided leadership and overall direction to 12 direct reports managing up to 300 employees.
  • Conduct monthly staff meetings and meet individually with direct reports on a monthly basis.
  • Position had five (5) direct reports, twenty-two (22) indirect.
  • Managed 9 direct reports and 129 vendor staff / matrix managed 45.
  • Manage staffing, performance reviews, and on-boarding of six direct reports.
  • Reviewed and reported direct reports job performance by gathering performance notes.
  • Managed financial planning and analysis staff; 4 direct reports.
  • Managed two direct reports and nine indirect reports.
  • Manage direct reports and third party relationships.
  • Directed workflow, provided communication to team, guided and mentored direct reports.
  • Supervised 35+ direct reports (housekeepers/floor specialists) Optimized biohazardous collection by implementing route schedule.

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117 Direct Reports Jobs

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15. Osha
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average Demand
Here's how Osha is used in Service Operations Manager jobs:
  • Developed and implemented in-house educational programs that increased staff productivity and OSHA environmental regulation compliance.
  • Oversee safety and EHS, OSHA compliance, safety meetings, training schedules, vehicle fleet, shop equipment and facility.
  • Established and maintained a clean, safe work environment in compliance with Company/Occupational Safety and Health Administration (OSHA) standards.
  • Maintain good service and relations with our customers and implementation of safety rules and OSHA procedures.
  • Increased annual Safety Audit scores on a consistent basis under stringent company and OSHA requirements.
  • Managed 20+ employees within OSHA regulations in environment reaching $100,000 in daily sales.
  • Ensured regulatory compliance of the whole facility, to include OSHA and EPA certifications.
  • Maintained an inventory of chemicals, storing and labeling in accordance with OSHA regulations.
  • Ensured compliance with building codes, OSHA, health and safety standards.
  • Maintained a safe working environment including OSHA compliance and MSDS updates.
  • Ensured that terminal operates in accordance to OSHA & DOT regulations.
  • Conducted weekly meetings to discuss OSHA safety guide lines.
  • Train and maintain OSHA requirements to all departments.
  • Monitored OSHA safety processes and compliance for company.
  • Maintained DOT and OSHA records on site.
  • Conducted weekly safety meetings for OSHA compliance.
  • Train all new employees in all phases of cleaning, floor maintenance, and JCAHO, ISDH, OSHA requirements.
  • Assure compliance with DOT, OSHA, TSA and company policies.
  • Trained employees on shop safety and OSHA rules and regulations.Conducted monthly safety meetings.
  • Maintained compliance in areas such as cGMP, FDA, AABB, and OSHA.

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72 Osha Jobs

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16. Front End Associates
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average Demand
Here's how Front End Associates is used in Service Operations Manager jobs:
  • Trained, scheduled and managed 25+ front end associates.

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1 Front End Associates Jobs

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17. Inventory Control
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average Demand
Here's how Inventory Control is used in Service Operations Manager jobs:
  • Monitor compliance to operational, safety, or inventory control procedures, including physical security standards.
  • Developed and managed inventory control system to support over 1.2M in inventory.
  • Managed inventory controls, maintenance vendor selection, and daily operations troubleshooting.
  • Designed inventory control management program and procedures maximizing just-in-time inventory parameters.
  • Assist Field representatives and warehouse with inventory control.
  • Manage inventory control and supply distribution for housekeeping.
  • Managed inventory control for furniture.
  • Maintained service parts inventory control.
  • Saved money by operating more efficiently with tight inventory control and by collaborating with vendors to reduce costs.
  • Developed parts room, filter room and tool room systems & procedures to include inventory control.
  • Manage CRC Parts, Inventory control, purchasing, and procurement operations.
  • Reduced field operating expense 18% through parts inventory control and management.
  • Maintain inventory control and order supplies as needed.
  • Inventory Control of products and parts.
  • Optimized inventory control by identifying company shrink vulnerabilities through root cause process analysis, and implemented lean process management.
  • Plant Scheduler, Material Schedulers, In / Out Traffic Scheduler, Inventory Control, Shipping & Receiving).
  • Inventory Control: manage multiple onsite and vendor warehoused inventories.
  • Provide training and direction to catering management on product Management and inventory controls of all united owned products to Minimize shrinkage.
  • Re-organized the Parts department.Trained part manager on Inventory control and tracking.Supervised Inventory count.
  • Team building, Team member management/Coaching and Development Account and inventory control Sales and Forecasting Customer Service and meeting sales projections

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330 Inventory Control Jobs

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18. Technical Support
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average Demand
Here's how Technical Support is used in Service Operations Manager jobs:
  • Provided technical support to verify vehicle operating issues, warranty repair procedures and customer concerns.
  • Administered student services and provided technical support for activities ensuring safety, security.
  • Facilitated customer resolutions for escalated calls, engaging in necessary technical support.
  • Provided ongoing technical support to business customers.
  • Provided leadership and vision by recruiting, managing and mentoring technical support staff resulting in a more efficient and cross-trained team.
  • Provided technical support via phone, fax, & e-mail for end-user's, OEM's and field engineers.
  • Opened and managed retail service center, call center, technical support, order management and service sales.
  • Managed Technician Training Program, Regional Service Managers, and Technical Support for U. S. and International Customers.
  • Provided technical support to end users and field labor by coordinating knowledge and expertise of Service Specialists.
  • Provided a broad range of policy and technical support to the Vice President and Directors.
  • Maintain servers in a 24/7 technical support for applications, servers & hardware.
  • Provide leadership, coaching, and technical support to employees.
  • Field customers' calls and provide technical support for printers/faxes.
  • Worked with OIS to transition technical support to MedStar.
  • Provide technical support to Customers and Field Engineers
  • Streamlined user technical support needs by installing and customizing software helpdesk system that provides a centralized portal for campus-wide technical support.
  • Manage MNAO warranty costs through the verification and reporting of customer vehicle operating issues, technical support and technician training standards.
  • Managed onsite filed technical support and return to service for American Airline self-service kiosks.
  • Provide technical support and oversee high profile company jobs- onsite project management.
  • Received Sodexo award for technical support Area 414 1.

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1,444 Technical Support Jobs

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19. Business Units
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average Demand
Here's how Business Units is used in Service Operations Manager jobs:
  • Managed geographically dispersed enterprise IT organizations supporting multiple customers and business units in support of service level and budget guidance.
  • Integrated 60% of global service business units and eliminated fragmented service information.
  • Collaborated with other business units to mitigate compliance risks.
  • Lead Service Forums for weekly outages within the business units and track & progress actions at the local Business Forums.
  • Worked with architect and construction personnel for all build-out and alterations to meet the needs of the business units.
  • Started up 3 new business units in India, Mexico and Hungary driving $1.2M in base cost reduction.
  • Facilitate cross-functional teams with business units to build consensus and support for project objectives and positive change.
  • Provided productivity data and trends during weekly conference calls to all business units throughout the GLBU/NEBU.
  • Provided 24x7 technical support to 5 business units (40 locations and 1800 users worldwide).
  • Represented the team in meetings with management and other Strategic Business Units (SBU's).
  • Coordinated the shutdown with major business units across Fidelity and other tenants located throughout the building.
  • Educated customers on the most effective ways to interact with Verizon's Wholesale business units.
  • Defined Transition Services Agreements & performed due diligence with buyers of the business units.
  • Create inclusive environment for vendors, third-party suppliers, and other impacted business units.
  • Identified applications in the Finance, Insurance, and Real Estate business units
  • Introduce new products and support of new business units to service centers.
  • Partnered with various business units to implement Fannie Mae 2010 Timeline Directive prior to due date.
  • Included ROI / P&L accountability for all regional business units in Northern California, includingService units for MCSi West.
  • Travelled to out of state markets quarterly to ensure consistency and standardization of processes was mirrored across all business units.
  • home) Managed parts process and staff to support the Great Lakes and New England business units.

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235 Business Units Jobs

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20. Key Performance Indicators
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average Demand
Here's how Key Performance Indicators is used in Service Operations Manager jobs:
  • Monitored daily staffing levels and productivity statistics and key performance indicators as relevant to assigned clients and team members.
  • Created monthly Key Performance Indicators that allowed executive leaders to track performance in key operational areas.
  • Define, Communicate and Drive on key performance indicators leading to a 20% reduction in time to communicate to customer.
  • Establish metrics, key performance indicators, and service level agreements to continually improve the performance of IT operations.
  • Documented and tracked Key Performance Indicators and held staff accountable for individual and departmental goals.
  • Managed vendor progress by updating the contract matrix along with tracking key performance indicators.
  • Processed reports in support KPI's (Key Performance Indicators) in the branch.
  • Create and monitor team Key Performance Indicators(KPI's).
  • Track and report costs and customer satisfaction against Key Performance Indicators.
  • Create reports for technician's Key Performance Indicators.
  • Developed and monitor KPI's (Key Performance Indicators for multiple department across the organization.
  • Implemented operational metrics to align with Key Performance Indicators (KPIs) and Critical Success Factors (CSFs).

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17 Key Performance Indicators Jobs

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21. Service Technicians
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average Demand
Here's how Service Technicians is used in Service Operations Manager jobs:
  • Mentor and develop Factory Service technicians as well as call center Customer Service Representatives.
  • Supervised and coordinated activities of route service personnel and service technicians.
  • Maintained inventory and dispatched service technicians as required by customers.
  • Facilitate weekly Service Department meeting with Service Technicians.
  • Supervised and scheduled workload and service technicians.
  • Combined two diverse trade groups into an integrated unit; managed 30 service technicians from four trade unions and support personnel.
  • Dispatch service technicians in such a way as to minimize travel and non-productive time while maximizing response time.
  • Oversee 12 employees, including eight install/service technicians, two warehouse employees, and one office position.
  • Lead, develop, and utilize team of field service technicians per sales and customer requests.
  • Managed a team of 25 Service Technicians providing computer services to consumer and commercial markets.
  • Dispatch service technicians with sufficient skill levels required to solve the problem and satisfy customer.
  • Directed on-site and off-site technical support to 3 Service Managers and 42 Service Technicians.
  • Developed and implemented a vehicle tool and parts checklist for all field service technicians.
  • Provide training for the Independent Service Network, Factory Service Technicians and CSR's.
  • Established and developed the criteria for competency levels for all Field Service Technicians.
  • Manage 180 full-time service technicians in the western United States and Canada.
  • Managed team of 5 of service technicians.
  • Implemented and rolled out residential membership program through Airtime 500 straightforward pricing with continuing education of our residential service technicians.
  • Managed staff of 5 service technicians and warehouse operations for our Barcode Sales and Service Division.
  • Supervised a team of 12 Service Technicians along with 3 Warehousemen.

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15 Service Technicians Jobs

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22. Customer Relations
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average Demand
Here's how Customer Relations is used in Service Operations Manager jobs:
  • Played pivotal role in fostering long-term customer relationships, maintaining productive communications between manufacturing facilities and various Edwards' global operations.
  • Focused on improving existing customer relationships through the account management processes, improving communications.
  • Interact with client management and establish/maintain effective performance based client and customer relations.
  • Managed customer businesses and ensured good customer relationships at all times.
  • Improved group performance and accountability resulting in significantly improved customer relations.
  • Championed enterprise development and implementation of a Customer Relationship Management system.
  • Work with Corporate Management to acquire and maintain customer relationships.
  • Maintained existing accounts and customer relations.
  • Charged with retaining customer relationships.
  • Interact with Client Management and maintain effective client and customer relations at all levels of client organization, including conducting rounding.
  • Managed all aspects of operations including P&L, customer relations- including sales, bid process, personnel i.e.
  • Promoted based on extensive HVAC customer service, product knowledge, technology expertise, and broad customer relationships.
  • Coordinate and participate in monitoring, review, and auditing processes related to manage services and customer relations.
  • Established strong Employee and customer relationships to gain support and effectively achieve results.
  • Established and Maintained Customer Relations and visited them on a regular basis.
  • Conducted quarterly Customer Relations training classes for MEDCEN personnel.
  • Build and maintained strong customer relationships.
  • Maintained client/customer relations Responsible for installation of all new accounts
  • Increased customer satisfaction thru courteous sales, dispatching, customer relations, and equipment management.
  • Assist technicians with troubleshooting, programing and proper customer relations practices.

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187 Customer Relations Jobs

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23. Day-To-Day Operations
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average Demand
Here's how Day-To-Day Operations is used in Service Operations Manager jobs:
  • Managed the day-to-day operations and ensured that all regulatory and compliance requirements are met.
  • Managed day-to-day operations, ensured cleanliness of the hospital.
  • Assisted store director in day-to-day operations of store and managed store and all operations in absence of store director.
  • Oversee the day-to-day operations of the newly launched service department in a fast-paced and high sales focused environment.
  • Managed 28 direct reports and 5 supervisors and all day-to-day operations at 2 print centers with 24x7 operations.
  • Manage all aspects of day-to-day operations of Visitor's Center, Historic House, and Sculpture Garden.
  • Managed Day-to-Day Operations, including estimate new and existing projects as part of the bid process.
  • Manage day-to-day operations of a 565 bed 1.2 million square foot facility 105 FTE's.
  • Handled all day-to-day operations, including P&L control for the facility.
  • Manage day-to-day operations of 3 divisional Advanced Product Support Teams.
  • Led the day-to-day operations of up to 40 employees.
  • Manage the day-to-day operations of the both centers.
  • Established and successfully managed day-to-day operations of the service department including budget management, customer service, and staff management.
  • Managed the day-to-day operations of an Apple Authorized Service Provider (AASP) that diagnosed and repaired Apple products.
  • Managed day-to-day operations of this start-up, including financials, sales, resources, account management and customer service.
  • Directed and monitored day-to-day operations of multi state service teams producing in excess of 3800 annual customer visits.
  • Oversee day-to-day operations of 12-18 frac sites.
  • Managed day-to-day operations of irrigation service department Stream lined operations in order to gain efficiencies and reduce cost.
  • Stone Mountain, GA 2013- Present Management Manage day-to-day operations in all departments and the associates assigned to the departments.
  • Manage all aspects of day-to-day operations Customer Service Specialist Oral and Written Correspondence Scheduling Creative Menu Planning Technology Liaison Employee Training

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24. Staff Members
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average Demand
Here's how Staff Members is used in Service Operations Manager jobs:
  • Trained staff members on new application/procedures.
  • Developed and commissioned a Data Center and Building HVAC service group, including 20 service techs and five office staff members.
  • Selected to complete testing and provide feedback in recognition of strong ability to interface between technical and business staff members.
  • Supervised more than 150 Staff Members; including Shift Managers, Shift Supervisors, Call Takers, Dispatchers, Tr
  • Collaborate with other managers or staff members to formulate and implement policies, procedures, goals, or objectives.
  • Supervised up to 3 staff members, and up to 9 Program Participants in a Live-In Recovery Program.
  • Supervised one staff member; trained many staff members in an atmosphere that encouraged cross- training of workers.
  • Trained and developed all staff members in business acumen, customer service, routing & procedures.
  • Trained and implemented the development of staff members in the Mariano's culture of customer service.
  • Coordinated FOH Interviews, Training, Meetings, Certifications and Evaluations of staff members.
  • Scheduled and coordinated all technical training requirements for field service staff members.
  • Provide coaching, mentoring, motivation and development opportunities for staff members.
  • Administered customer requests and coordinated with staff members on the same.
  • Trained new staff members on daily activities.
  • Completed performance evaluations on all staff members.
  • Promote safe work activities by conducting safety audits, attending company safety meetings, or meeting with individual staff members.
  • Trained 70 staff members on safety, machine use, and proper cleaning procedures.
  • Lead approximately 150 staff members, including branch managers, customer service managers, FSRs, PCOs and tellers.
  • Added five new staff members to the exsisting crew of four and maintianed no turnover in a turnover business.
  • Managed and facilitated management curriculum Directed, trained and lead top performing staff members Performed efficient guest services AWARDS AND ACKNOWLEDGEMENTS

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25. Disciplinary Actions
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average Demand
Here's how Disciplinary Actions is used in Service Operations Manager jobs:
  • Conduct investigations regarding possible misconduct of employees and follow through with respective disciplinary actions up to and including termination in PeopleSoft.
  • Administered annual performance reviews, developed and implemented corrective action plans, oversaw appropriate disciplinary actions as necessary.
  • Performed disciplinary actions in partnership with leadership, HR and labor representative.
  • Partnered with labor union when necessary to address disciplinary actions.
  • Take appropriate disciplinary actions when deemed necessary; including dismissals.
  • Administer outstanding achievement awards and disciplinary actions as needed.
  • Assisted HR with personnel disciplinary actions or investigations for the department, as well as conducted terminations as needed.
  • Manage personnel including hiring/attrition, disciplinary actions, and rewards and recognition for my team.
  • Administer disciplinary actions (coaching, counseling and improvement plans with subsequent action follow-up).
  • Interviewed, hired, reviewed, and implemented disciplinary actions as needed.
  • Manage hiring, employee disciplinary actions, safety committee and employee terminations.
  • Evaluate employees and when needed administerdisciplinary actions.
  • Hire and termination of all employees Disciplinary actions of employees such as write-ups, suspensions, and verbal/written warnings.
  • Supervised 50 medical housekeeping staff, responsible for hiring, all disciplinary actions, and performance appraisals.

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6 Disciplinary Actions Jobs

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26. Management System
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average Demand
Here's how Management System is used in Service Operations Manager jobs:
  • Implemented quality management system including creation of 180+ quality work instruction documents and an ISO certified internal audit program.
  • Led global project implementation of Learning Management System upgrade and support transformation reducing costs and increasing employee productivity.
  • Manage the development and implementation of an environmental management system projects, policies and procedures.
  • Utilized TrackWise software for CAPA reporting in overall Quality Management System feedback.
  • Designed/deployed robust asset management system for property tax lien sales and servicing.
  • Designed and implemented contract staffing workforce management systems.
  • Experience with warehouse management systems and procedures.
  • Developed requirements for ADSL Network Management System.
  • Administered department financial management systems.
  • Monitored and inspected employee work performance to assure performance standards were preserved with the assistance of a computer maintenance management system.
  • Implemented and managed a comprehensive management system for all in house tools, machines, test stands, boilers, etc.
  • Established team processes for the implementation of a new learning management system to track and manage client training sessions.
  • Created queries to extract data from Remedy Management system to drive system and process changes.
  • Instituted a quality management system in accordance with ISO standards.
  • Recruited to perform development-phase application testing for Consorta's new Contract Management System.
  • Coordinated and participated in the creation of a fiber management system for last mile urban telecom networks.
  • Service operation manager is integrated with the network management system like HPopenview, MOM and Remedy.
  • Negotiated a partnership with a third party warehouse management system company (Yantra).
  • Assisted with the implementation of new business management system - Karmak.
  • Implemented full product lifecycle management systems and metrics to capture product quality occurrences, component failures, and service incidence anomalies.

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1,024 Management System Jobs

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27. Customer Base
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average Demand
Here's how Customer Base is used in Service Operations Manager jobs:
  • Defined and developed promotional activities responding to market trends increasing sales through new and existing customer base during seasonal slumps.
  • Sole accountability for managing contracts with existing customer base as well as growing business with new contracts on equipment and services.
  • Number 8 of 41 depots with regards to financial performance while overcoming loss of 7% of customer base.
  • Lead and direct a team of 21 Technical Support agents to support SCEA internal and external customer base.
  • Conducted similar duties and responsibilities for a Dealership with a 50% higher customer base and sales volume.
  • Hired on as entry level cold call sales agent quickly grew customer base and moved into account management.
  • Established and maintained a personal customer base of more than 300 clients over 3 years for automotive sales.
  • Created eye catching souvenir cups, menu boards and marketing materials to increase customer base and sales.
  • Developed and grew the service department customer base by delivering consistently high levels of customer service.
  • Developed training plan, resulted in 100% growth in the customer base in 2 years.
  • Reduced overtime by 11% while improving service levels to customer base through accountability and coaching.
  • Managed Operational relationship with Microsoft LiveMeeting and Cisco WebEx in support of BT customer base.
  • Worked with a large property management customer base, building strong relationships with property managers.
  • Maintained service schedules and billing for a 12,000 plus customer base promoting customer satisfaction.
  • Provided Level 1 software maintenance and SLA support solutions for FORCAM customer base.
  • Increased customer base by excellent customer service.
  • Increased customer base 25% first 12 months.
  • Star is part of the Linc/ ABM Strategy- Our customer base is approximately 96% plus All Inclusive contracts.
  • Key Achievements: Maximized revenue potential and expanded the customer base.
  • Saved the Daewoo customer base following the Daewoo bankruptcy.

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90 Customer Base Jobs

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28. Training Programs
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average Demand
Here's how Training Programs is used in Service Operations Manager jobs:
  • Have implemented/refined comprehensive training programs for new and existing employees to develop and improve customer service and supervisory skills.
  • Implemented training programs that resulted in successful record of improved safety performance and environmental awareness.
  • Designed, developed, and delivered consultant orientation and training programs.
  • Collaborated with subject experts to develop specific and effective training programs.
  • Created and conducted client-specific employee orientation and training programs.
  • Created and implemented company policy and training programs.
  • Established performance evaluations, training programs and policies/procedures.
  • Assisted in developing and implementing training programs.
  • Recruited 20 SBA qualified personnel, initiated internal training programs, redesigned core processes that produced a market-driven SBA Operations Group.
  • Developed and implemented driver selection and training programs, career path and management training programs for all branch locations.
  • Developed people through soft skills, technical and mentor training programs resulting in improved Employee satisfaction.
  • Plan, develop, and control budget for training programs for department and management team.
  • Identified teams which had capacity to handle additional work and developed appropriate training programs.
  • Managed all personnel, contractor and sub-contractors, while developing teams and training programs.
  • Develop professional development and training programs for all F&B outlets.
  • Created new video training programs used by Corporate and field users.
  • Created topical training programs to improve and maintain employee job skills.
  • Develop training programs and standard operating procedures for new employees.
  • Coordinated training programs for technical staff.
  • Created "Train the Trainer" programs for National Training Programs

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769 Training Programs Jobs

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29. Business Development
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average Demand
Here's how Business Development is used in Service Operations Manager jobs:
  • Led new business development initiatives by cold calling, prospecting and cultivating leads using database and other methods to develop relationships.
  • Developed and implemented strategies to fully integrate the Customer Support Team into the overall PACS business development strategy.
  • Purpose and Scope: Catalyzed business development and maximized customer satisfaction for a residential remodeling firm.
  • Identify opportunities to implement new products and services which support business development and client retention.
  • Provided TSOM deliverable presentations to Business Development Manager for use on sales presentations.
  • Work closely with Business Development department and customers to ensure good service quality.
  • Created and implemented promos and marketing programs for service business development.
  • Document and maintain reports related to business development and departmental goals.
  • Initiate the development and present proposals for business development activities.
  • Determined systems required to support business development.
  • Performed budget planning, business development and sales
  • Directed creation, analysis, and improvement of recruiting plans, business development plans, and training programs.
  • Assist in business development within Support Services, Sales, Engineering, and the Installation departments.
  • Coordinated with partners, business development, and accounting staff regarding project inquiries and issues.
  • Collaborated with business development team to increase service revenue by 25% annually.
  • Build a new organization within Service accountable for healthcare professional services market analysis, business development, and revenue generation.
  • Managed the solutions and services division from Solution Architecture, Business Development, Operations to Delivery for multi-national operations.

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1,058 Business Development Jobs

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30. Action Plans
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low Demand
Here's how Action Plans is used in Service Operations Manager jobs:
  • Created and implemented dealer specific action plans to improve the effectiveness of dealers performing below expected market levels.
  • Develop and implement environmental strategies and action plans that ensure account sustainability and development.
  • Develop and implement corrective action plans where necessary.
  • Developed specific action plans for immediate improvement.
  • Conducted monthly meetings with managers to review results of sales and operations and create action plans for improvement, when necessary.
  • Developed agendas, framed issues, prepared meeting materials, developed and tracked action plans through issue resolution.
  • Evaluate reports and performance results weekly to develop and implement action plans to achieve performance goals.
  • Provided feedback on design of Performance Metrics and In-Quarter Action Plans for Compensation and Productivity reports.
  • Implemented compliance reporting of operational losses, key risk indicators, and corrective action plans.
  • Monitor service indicators, create and implement action plans to secure long-term Customer satisfaction levels.
  • Audit CTS service programs within plant locations; document results and prepare corrective action plans.
  • Identified and solved operational problems and developed action plans and followed up as needed.
  • Developed action plans to increase effectiveness and thoroughness of the operations staff.
  • Reduced cycle time by capturing metrics and developing action plans.
  • Assessed client and customer needs and developed action plans.
  • Prepared quarterly reviews and action plans.
  • Planned and initiated action plans.
  • Constructed goals through action plans that were specific, measurable, attainable and time bound thatmet Safeway's business priorities.
  • Actualized strategies and implemented action plans to prevent or mitigate future incidents; authored auditing plans and quality plans.
  • Develop and conduct action plans, project rollouts, and timelines for project completion.

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98 Action Plans Jobs

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31. Service Level Agreements
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low Demand
Here's how Service Level Agreements is used in Service Operations Manager jobs:
  • Worked closely with customers to ensure that ongoing expectations and service level agreements were being maintained and thoroughly documented.
  • Managed operations service desk according to defined service level agreements.
  • Developed and provided effective and efficient processes and associated tools, training, service level agreements, regulatory compliance, etc.
  • Maintained complete knowledge of service level agreements and contractual commitments made to assigned customers for all products and services purchased.
  • Provide computer/networking service and support to customers in accordance with Service Level Agreements (SLA's).
  • Manage and supervise regional Service Level Agreements with all business and operational functions within the region.
  • Attained 100% compliance with service delivery and quality goals established in service level agreements.
  • Monitored all queue statistics daily to ensure monthly Service Level Agreements (SLA) satisfied.
  • Create and present business Service Catalog and Service Level Agreements for Sales and Services teams.
  • Participate in the development of customer Service Level Agreements (SLA).
  • Managed 10+ NOC Technicians and assured adherence to Service Level Agreements.
  • Increased Service Level Agreements score from 89% to 98% since 2005.
  • Ensured eLoyalty adherence to contractual client regulations/policies including Service Level Agreements, Incident/Problem/Change Management, and Root Cause Analysis delivery.
  • Managed loan pipelines to ensure adherence to turn times as outlined by Service Level Agreements and regulatiory requirements.

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253 Service Level Agreements Jobs

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32. Performance Management
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low Demand
Here's how Performance Management is used in Service Operations Manager jobs:
  • Played key role in developing innovative performance management and reporting tools for outsourced writers via collaboration with Business Intelligence team.
  • Supervised superintendents and employees by providing direction and training, communicating company policies, procedures, objectives and performance management.
  • Managed operations/administrative team including, recruitment, staffing selection, coaching, career development and performance management.
  • Oversee the human resources function including, but not limited to, performance management, compensation, employee relations and recruiting.
  • Provide training as required legally and by the Company, conduct performance management reviews, regularly coach and mediate staff.
  • Own, drive & lead performance management and reporting function across the News, Media, & Editorial.
  • Managed fourteen associates, to include performance management, compensation decisions, and coaching.
  • Staff hiring, training, performance management, and development.
  • Used Oracle Peoplesoft for all recruiting/hiring as well as performance management Maintain employee satisfaction/ accountability Successfully recruited 5 management candidates

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125 Performance Management Jobs

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33. Customer Complaints
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low Demand
Here's how Customer Complaints is used in Service Operations Manager jobs:
  • Analyzed, investigated and resolved emergency conditions, equipment and network trouble and customer complaints.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Managed customer relationships from customer complaints to system indoctrination.
  • Hired, trained, developed employees in product knowledge, superior service techniques, and system applications decreasing customer complaints.
  • Provided constant conflict resolution and handling of customer complaints while staying in strict compliance with company policy.
  • Resolved customer complaints in a manner that resulted in the customer s satisfaction.
  • Handled higher level customer complaints and determined plan of action to resolve.
  • Provide input to customer complaints and corrective actions raised.
  • Resolve customer complaints regarding sales and service.
  • Experienced and resolved all customer complaints.
  • Investigate and resolve customer complaints.
  • Responded to customer complaints promptly.
  • Handle customer complaints and questions.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Handled all customer complaints and saw that lasting, business driven resolutions were implemented.

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37 Customer Complaints Jobs

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34. Hvac
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low Demand
Here's how Hvac is used in Service Operations Manager jobs:
  • Manage residential and commercial HVAC-R dispatchers and administrative personnel for repairs and preventative maintenance nationally.
  • Managed operations of Service Department for a commercial/industrial HVAC and Plumbing contracting and service company.
  • Developed customer service protocol related to service and installation of HVAC systems.
  • Service department Head for commercial/industrial HVAC contractor
  • Led heating and air conditioning (HVAC) service department increasing revenue, profit, safety achievements and employee morale.
  • Run day to day operations for HVAC and Plumbing service department for 18 service techs and 3 office personnel.
  • Authored security policy and procedure manual, HVAC contract, budget narratives and formats, and departmental correspondence.
  • Project Manage, administer, implement, and fulfill controls, and HVAC turnkey contracting projects.
  • Manage service team and assist owners in interviewing and hiring potential HVAC Service Technicians.
  • Expanded a service department of Colonial Webb's existing HVAC and Refrigeration groups.
  • Provided recommendations for HVAC, mechanical equipment, and BMS.
  • Perform repairs such as Electrical, Plumbing and HVAC.
  • Ensured proper execution of the HVAC service business.
  • Utilized TOM HVAC management and dispatching software.
  • Managed 2HVAC system retrofit replacement teams.
  • Managed all commercial HVAC construction projects.
  • Develop training and maintenance procedures for engines, switchgear, HVAC, and balance of plant equipment.

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100 Hvac Jobs

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35. Inventory Management
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low Demand
Here's how Inventory Management is used in Service Operations Manager jobs:
  • Improved operating income and operational processes: service, sales, inventory management and vendor relationships.
  • Reset warehouse and realigned inventory with historical usage - reduced inventory cost and improved inventory management.
  • Implemented inventory management system to improve financial reporting for department.
  • Assisted parts department in parts procurement and inventory management.
  • Created an inventory management tool.
  • Labor Management, Inventory Management, Purchasing, Budget Control, Service Operations including Housekeeping, Maintenance, and Laundry Operations.
  • Developed spare parts inventory management programs and exchange/repair services for three of the top five major customers.
  • Directed the Supply Chain functions of production scheduling, customer service, and finished goods inventory management.
  • Work directly with Radiant/NCR regarding inventory management to ensure accuracy and timely SLA's for our customers.
  • Received numerous letters of achievement and awards from key accounts on inventory management and cost control.
  • Support field inventory management efforts for the assigned product platform and recommend revisions and/or changes.
  • Inventory management of office supplies in which includes copy supplies and toner.
  • Increased Parts inventory management compliance from 28% to 78%.
  • Inventory management, purchasing, shipping and receiving.
  • Implemented hosted Altiris software release and inventory management platform, increasing automation and accountability while reducing release costs and efforts.
  • Utilize a 5-S system of inventory management while onboarding new computer programs for Lawson and PeopleSoft (and eventually EPIC).

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403 Inventory Management Jobs

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36. Annual Budget
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low Demand
Here's how Annual Budget is used in Service Operations Manager jobs:
  • Participated in the development of annual budget and analyzed quarterly deviations to identify areas of success and opportunity.
  • Reported to the Administrator of Surgical Services -Responsible for daily operations, monthly productivity and annual budgeting.
  • Developed and managed annual budgets and supervised administrative duties, accounting, and operational controls.
  • Compile, prepare and present weekly, monthly, quarterly, and annual budgets, KPI's, department staffing models.
  • Manage annual budget of $2.1 million, including requisition of all food supplies, equipment repairs, and new equipment.
  • Worked with VP of Commercial Sales in managing, planning and executing the annual budget of $25M+.
  • Assisted General Manager with budgeting and forecasting for the department's monthly, quarterly, and annual budget.
  • Prepare the annual budget for presentation to the board as a member of the Budget Council.
  • Assist in the preparation of annual budgets by generating forecasting data of revenue and expenses.
  • Create and manage the annual budget for the CRC Shop and Parts Warehouse.
  • Managed annual budget process, salary adjustments, bonus process and promotion process.
  • Reviewed the annual budget; Explain financial and production variances to direct management.
  • Oversee employee reviews and annual budget pool for merit/promotional increases.
  • Prepare and manage an annual budget of $19 Million.
  • Prepared annual budgets, monthly detail and annual reports.
  • Forecast annual budget for department prior to merger.
  • Managed a $1.6 M annual budget.
  • Administer $1 million annual budget.
  • Administered one million dollar annual budget.
  • Establish and manage the annual budget.

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6 Annual Budget Jobs

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37. Sigma
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low Demand
Here's how Sigma is used in Service Operations Manager jobs:
  • Co-authored Six-sigma based, Field Consulting Approach designed to remedy deficiencies in dealership fixed operations.
  • Identify root cause analysis and recommend improvement areas using Six Sigma Methodologies.
  • Received company-wide acclaim by the SVP Operations Architecture as the leading manager for the organization's certification as Bronze Six Sigma.
  • Identified relevant Six Sigma metrics to track ACR production times and establish an upper and lower control limit for SLA acceptance.
  • Championed Six Sigma processes, realizing $1M+ savings by identifying and removing non-value added processes; simplified operational procedures.
  • Based on Six Sigma fundamentals developed and implemented the first Standard Operating Procedures manual for the Oregon service department.
  • Earned a Lean / Six Sigma Green Belt certification in the Root Cause Analysis (RCA) track.
  • Refined and enhanced processes crucial to maintaining a strong bottom-line as a member of several Six Sigma teams.
  • Contributed to several successful Six Sigma projects, typically as project analyst or subject matter expert.
  • Participated in Lean Six Sigma project to improve food quality and courtesy scores.
  • Skilled in determining root cause and providing six sigma level process improvements.
  • Implement and apply Lean/Six sigma processes across Repair and Service Operations.
  • Completed several Six Sigma Green belt, cost saving projects.
  • Introduced a culture of continuous improvement illustrated by extensive Sig Sigma Yellow belt level training throughout multiple layers of the department.
  • Lean Sigma Green Belt Increased revenue and profit levels from a loss to 19% operating profit.
  • Develop and implement six sigma based programs to improve production and work practices.
  • Completed Six Sigma Black Belt Training to enhance my change leadership skills.
  • Completed Six Sigma training and participated in many Kaizen events.
  • Exhibit process improvementstrategies using Lean Six Sigma tools.
  • Yellow Belt Lean Six Sigma Certified.

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143 Sigma Jobs

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38. Service Calls
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low Demand
Here's how Service Calls is used in Service Operations Manager jobs:
  • Coordinated customer service calls and process bills in accordance with customer operation procedures.
  • Evaluate performance of merchandisers by communicating with store management, auditing service calls and working at store level with retail reps.
  • Managed in house and vendor based delivery trucks for mobile office space and containers, along with service calls for repairs.
  • Manage and schedule repair/service calls, dispatching technicians in a timely and cost effective manner during day to day operations.
  • Located in retail store selling over the counter parts and setting up service calls for customers at the retail location.
  • Assist field service and testing technicians in service calls, installations, and testing of customer equipment as needed.
  • Scheduled incoming service calls, faxes and email requests from a variety of customers.
  • Ensured smooth and efficient flow of service calls/jobs, increasing profits and eliminating overhead.
  • Fielded member-service calls nationally and respond with a specific solution for each member.
  • Write bid's for customer service calls and issues regarding failed inspections.
  • Managed service calls, prepared bids and oversaw all safety requirements.
  • Result 20% reduction of service calls and part expenses.
  • Dispatched, cleared and entered service calls via OMD software.
  • Answered Customer Service calls and emails for our corporate office.
  • Schedule jobs/service calls for technicians on a daily basis.
  • Assist dispatcher in determination of assignment for service calls.
  • Answer difficult customer service calls and resolve issues.
  • Monitored and assigned service calls to technicians.
  • Identify manpower shortages due to training, vacations and backlog of incomplete service calls.

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73 Service Calls Jobs

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39. Service Management
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low Demand
Here's how Service Management is used in Service Operations Manager jobs:
  • Initiated and managed other service management projects and initiatives.
  • Selected and implemented service management information system.
  • Service Management - Provide end-to-end service to clients by operating, monitoring, and maintaining production applications, systems and products.
  • Provided leadership and direction to the service management function ensuring appropriate and robust service management and review frameworks are in place.
  • Own & coordinate key communication activities across News, Media, & Editorial units that relate to service management.
  • Transferred with Johnson Controls to Chattanooga, Tennessee to manage all aspects of Service Management in January 1996.
  • Lead and expand the Service Management purpose by driving to understand and enhance service components and infrastructure.
  • Provided application service management and performance improvement using ITIL framework to the FDIC client.
  • Manage and implement Service Management solutions to HP clients.
  • Promoted to manage the Service Management program and staff.
  • Full Operational and Service management control of 5 states KY, IN, IL, WV and MO.
  • Identify key and common areas for improvement across service management processes and toolsets, to focus on delivering continuous service improvement.
  • Improved service management database, increased overall completion rates.
  • Managed the support organization's transition to ServiceNow, a cloud based IT service management tool.
  • Service Management/Manager Bartending experience daily, while running restaurant.
  • Introduced industry best practices for both project management and IT service management, particularly ITIL methodologies, to eCommerce department.

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11 Service Management Jobs

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40. Cost Savings
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low Demand
Here's how Cost Savings is used in Service Operations Manager jobs:
  • Develop vendor relationships that enabled cost savings.
  • Generated $2M in cost savings/year through refinement of return shipping that cut process steps 50% (from 40-20).
  • Initiated and developed vendor relationships to effect immediate cost savings that resulted in a 10% reduction of company purchasing expenses.
  • Managed transition of warranty billing from Oracle system generated to internal IT system as part of overall cost savings.
  • Cost savings of 30% reduction in vendor headcount as a result of increased automation and process optimization.
  • Generated cost savings on packaging materials of $60,000 through the track of usage and price negotiation.
  • Evaluated pricing structures for new billing system in the Shared Services Department to increase cost savings.
  • Created cost savings by combining several functions which created greater efficiency and required less staffing.
  • Assist in monitoring physical inventory to maintain department budget and adhere to cost savings.
  • Implemented Lean Six Sigma Practices resulting in a cost savings of 168K per month.
  • Positioned favorable consultant contract negotiations, capturing $2 million in annual cost savings.
  • Established DMAIC/ Six Sigma process to boost productivity and achieve cost savings.
  • Implemented cost savings measures to decrease operating expenses by 10%.
  • Cost Savings of $23,000.00 in the reduction of communication devices.
  • Establish and implement ongoing procedures and goals to reduce cost savings.
  • Estimated annual cost savings of $100K for tire inventory.
  • Developed and launched key cost savings initiatives.
  • Led cost savings strategies that led to $3.5mm in 2008/2009.
  • Implemented financial control measures and systems resulting in over [ ] in known cost savings for the US Army.
  • Cost savings were [ ] per year in the operating budget.

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25 Cost Savings Jobs

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41. FTE
demand arrow
low Demand
Here's how FTE is used in Service Operations Manager jobs:
  • Drafted memorandums and letters and submitted to managers for signature and appropriate distribution.
  • Led team of ~20 FTE portfolio analysts who manage customer requests, billing, advances, collateral updates, etc.
  • Moved branch location and thereafter maintained production goals without a loss to revenue during a staff reduction by two-thirds.
  • Chaired weekly managers' meetings and conducted in-service training, served on-call and backup after normal working hours.
  • Served as one of the first wellhead techs after the opening of Lafayette branch of the company.
  • Create a million minute metric to demonstrate the stability of a troubled service after significant re-engineering.
  • Drafted action plans to review projects and staffing schedules to ensure adequate service and rendered.
  • Establish and maintain on call and after hour service to meet customer needs.
  • Manage 26 FTE's within the Food & Nutrition Department and its operation.
  • Recruited, interviewed, hired, trained, and mentored 220 FTE.
  • Closed out all work orders after verification and reporting of any discrepancies.
  • Respond to any safety and security emergencies reported during and after hours.
  • Work with local sales team to provide support after the sale.
  • Coordinate After Dark and weekend weddings throughout the Museum.
  • Balance and track FTE s.
  • Managed Dollar Volume_Unknown___FTEs Managed_29 Supervise double tray line that serves up to 500 patients each meal.
  • Changed tape at Offsite Location to slotting that saved the company the equivalent of 1 FTE.
  • Identified vendors for all required service parts and materials, including OEM and aftermarket equivalents.
  • Scheduled technicians, dispatched technicians, received and dispatched after hours emergency service calls.
  • Provide support to GM of sales in oem/aftermarket installs.

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15 FTE Jobs

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42. External Customers
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low Demand
Here's how External Customers is used in Service Operations Manager jobs:
  • Ensured adherence to strict deadlines in collaboration with operational functions as well as internal and external customers.
  • Collaborated with internal and external customers to ensure delivery of service to company plan members.
  • Establish and maintain strong relationships with external customers by quickly resolving concerns and active communication.
  • Developed, nurtured and cultivated collaborative relationships with internal and external customers.
  • Provided excellent customer service to internal and external customers.
  • Foster collaborative relationships with both internal and external customers.
  • Manage relationships with internal/external customers.
  • Managed staff comprised of 70 plus team members serving internal and external customers with a Medicare Administrative contractor.
  • Implemented processes to streamline daily functions and services of the Medical Services department to internal and external customers.
  • Complete up front due diligence of external customers in order to meet AML and KYC requirements.
  • Provided Recruited to provide top-notch service to both internal and external customers.
  • Designed and implemented training procedures and documentation for Lexmark employees and external customers.

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443 External Customers Jobs

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43. Special Projects
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low Demand
Here's how Special Projects is used in Service Operations Manager jobs:
  • Resolved client inquiries for accounts, orders, products, rates, services, repairs, and special projects.
  • Implemented and developed a special projects group within the service group to handle equipment change outs.
  • Managed MSS teams responsible for monitoring, escalations, vendor referrals, and special projects.
  • Worked with the President of Professional Services on special projects, and reporting.
  • Assist with special projects and administrative tasks as directed by management staff.
  • Coordinated, managed, implemented, and maintained special projects as assigned.
  • Assist CEO and other Senior Leaders with special projects and communication.
  • Maintain Special Projects and keep the correspondence flowing between co-workers.
  • Conducted research for special projects and prepared reports as requested.
  • Maintained Special Projects at the University of Houston- Downtown.
  • Plan and implement special projects.
  • Plan and strategize the building and implementation of a special projects group within the service organization.
  • Oversee storewide programs, initiatives, and special projects such as employee of the month.
  • Complete special projects in a timely manner given to me by my general manager.

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265 Special Projects Jobs

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44. Itil
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low Demand
Here's how Itil is used in Service Operations Manager jobs:
  • Established and implemented ITIL based tiered support structure of application support function for mission critical applications.
  • Developed ITIL based Service Operation department procedures.
  • Reduce risk of long term outages by proactively maintaining and monitoring the client's infrastructure and system within an ITIL framework.
  • Sole administrator and developer of organization's CRM (ServiceNow) following ITIL practices, including incident and change management.
  • Aligned the ITIL methodology with operational procedures for incident management to be tracked in IT services management software - ServiceNow.
  • Design and deliver support and service solutions for Manages Service customers in line with ITIL and/or industry best practice.
  • Championed operational excellence as process owner responsible for multiple global processes within Nokia IT, in alignment with ITILv3.
  • Developed an ITIL-based Service Desk that has been the benchmark for the Global Service Desk Project.
  • Established Technical Advisory Board and Change Approval Board approval processes for Global compliance to ITIL standards.
  • Support IT projects and initiatives to meet the agreed business goals in compliance with ITIL methodologies.
  • Act as the ITIL Process Owner and Organizational People Manager for the Service Operations Teams.
  • Established and implement ITIL process for problem, root cause analysis and incident management.
  • Completed ITIL v3 design and implementation of Configuration Management Database (CMDB).
  • Utilize MOF and ITIL frameworks in daily operation of shift.
  • Ensured ITIL practices were used by operations support team.
  • Conduct all training for HP staff of ITIL execution.
  • Leverage ITIL processes and use best practices.
  • Established process methodologies and enforced ITIL standards.

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104 Itil Jobs

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45. Special Events
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low Demand
Here's how Special Events is used in Service Operations Manager jobs:
  • Coordinated dining facility activities and special events to include menus.
  • Developed and attended National trade shows/special events.
  • Coordinated and executed numerous demonstrations, market surveys, special events, and direct response for the regional Texas sales force.
  • Represented the City at community meetings, special events, business and industry groups, neighboring cities and other government agencies.
  • Recruited organizations such as high schools, colleges, religious and charitable organizations to staff special events for company clients.
  • Organized and attended executive off-site meetings, company meetings, and other special events as needed.
  • Assist with marketing efforts including promotions, public relations, and special events.
  • Developed and executed catering and special events menus for district events and meetings.
  • Coordinated and commenced Special Events for Area and District functions.
  • Prepare catering for ancillary department and special events for patients.
  • Manage project budget- to include any retreats or special events.
  • Managed large scale special events for over 250,000 attendees.
  • Managed special events in accounts and outside catering.
  • Organize and manage service operations special events.
  • Coordinate logistics for special events.
  • Ensured quality customer service and coordinated special events * Oversaw forecasting, budgeting, scheduling, and employee training

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110 Special Events Jobs

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46. Vendor Relations
demand arrow
low Demand
Here's how Vendor Relations is used in Service Operations Manager jobs:
  • Managed vendor relationships and built effective supply chain partnerships with beverage equipment and part industry manufacturers.
  • Maintained vendor relationships and maintenance agreements for applications and hardware used by LiveVault systems.
  • Maintain customer, partner and vendor relationships of effective communications and efficient operations.
  • Monitored all business/vendor relationships per the Federal Government for strict compliance.
  • Tended outsourcing vendor relationships to monitor performance and maintain cost-efficiency.
  • Forge community partnerships and manage vendor relationships.
  • Managed two vendor relationships with Commercial Products.
  • Managed vendor relationships with multiple suppliers.
  • Reduced field operating budget over 25% by efficiently managing and developing key third party vendor relationships.
  • Maintained good vendor relationships while incorporating new services for both parking and public services divisions.
  • Maintained positive client and vendor relationships and ensured compliance with all laws and food codes.
  • Job functions included:, supply management, vendor relationships, shipping and receiving.
  • Managed vendor relationships, price negotiations, and purchasing agreements with tire suppliers.
  • Managed vendor relations to ensure the cost effective purchase of warehouse space.
  • Establish and maintain cash control, public relations, vendor relations.
  • Manage global IT vendor relationship and negotiate contracts.
  • Manage vendor relationships, contracts and billing.
  • Selected Contributions: Maintained vendor relationships.
  • Established and managed all vendor relationships for a la carte food items.
  • Managed vendor relationships with USPS, Presorting companies, Pitney Bowes and Bell & Howell.

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8 Vendor Relations Jobs

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47. Business Requirements
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low Demand
Here's how Business Requirements is used in Service Operations Manager jobs:
  • Worked with clients and stakeholders to understand and clarify business requirements with ultimate goal of solving complex business problems together.
  • Developed Financial Processes, Tools & Controls to Support Business Requirements.
  • Perform evaluation of business requirements, processes, technologies, applications, and systems while maintaining a current technology roadmap.

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476 Business Requirements Jobs

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48. Client Relationships
demand arrow
low Demand
Here's how Client Relationships is used in Service Operations Manager jobs:
  • Cultivated strong client relationships including highly effective referral development for both telephone and on-site contact.
  • Build critical client relationships in an effort to increase sort and containment business.
  • Manage and maintain the day-to-day client relationships.
  • Strengthen client relationships by conducting follow up activities to ensure satisfaction and delivery of the programs expected goals.
  • Worked with internal Mainframe systems for maintenance and sales processes * Established and maintained client relationships.

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178 Client Relationships Jobs

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49. Sales Goals
demand arrow
low Demand
Here's how Sales Goals is used in Service Operations Manager jobs:
  • Guided 75 associates that reported to me with motivation, and discipline to achieve sales goals and overall customer satisfaction.
  • Set daily, weekly, monthly, and quarterly sales goals and directed daily activities to achieve those goals.
  • Exceeded sales goals and expectations, (referrals, cash handling, delighting customers, etc.)
  • Acted as a customer advocate for processes, metrics, training, and establishing sales goals.
  • Maintain visual expectation of replenished items to maintain expected daily and weekly sales goals.
  • Achieved high sales goals, ranking within the top 3 teller teams in Mid-Atlantic.
  • Drive retail and supplement sales goals through strong business strategies.
  • Set annual sales goals and formulate strategy plans.
  • Implement sales goals and evaluate performance of staff.
  • Achieved 110% of personal sales goals as Sales/Service Manager and consistent quarterly satisfactory ratings on branch audits as Operations Manager.

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466 Sales Goals Jobs

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50. SLA
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low Demand
Here's how SLA is used in Service Operations Manager jobs:
  • Lead training of new management including legislation requirements, company practices, and quality assurance.
  • Escalate incidents at proper times to ensure that SLA's are being met and incident is receiving the proper attention.
  • Conducted weekly meetings and reviewed the department SLA guidelines and addressed any concerns with the business units.
  • Travel to Local Counsel Offices to Ensure Contractual Performance (SLA) and perform File Level Audits.
  • Led high-performance 7-member team of caption editors, freelancers, and translators to maximum productivity levels.
  • Work with the account leadership team to meet or exceed 35 monthly SLA & KPI targets.
  • Review base purchases and handle all contractual and operational activities in line with local legislation.
  • Work with management to insure all staff is working efficiently and SLA's are met.
  • Worked directly with Regional Operations Managers (ROM) to improve SLA performance.
  • Instituted Service Level Agreements (SLA's) with all departments.
  • Performed customer system audits per the customer's SLA agreement.
  • Monitored the effectiveness of the team against SLA/KPI's.
  • Reduced new employee on-boarding SLA by 80%.
  • Institutionalized improved internal processes and defined team SLAs.
  • Achieved aggressive client SLA commitments with no penalties and within budget * Developed relationships with major clients and in pursuit of prospects
  • Facilitate the escalation of service issues internally and externally with our customers to ensure SLAs are met.
  • Achieved Service Level agreements (SLAs) and ensuring exceptional standards of customer service.
  • Managed delivery of IS services against SLAs.
  • Execute Service and Change requests in a timely manner and ensure SLA's are met.
  • Resolve incidents in a timely manner, ensuring that the service SLAs are met.

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24 SLA Jobs

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Service Operations Manager Jobs

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20 Most Common Skills For A Service Operations Manager

Customer Service

25.2%

ISO

8.6%

Service Delivery

8.4%

Service Department

6.1%

Service Operations

5.1%

Process Improvement

5.0%

Daily Operations

4.6%

Company Policies

4.3%

Project Management

3.7%

Performance Reviews

3.7%

Human Resources

3.6%

Logistics

3.1%

Ensure Compliance

2.8%

Direct Reports

2.6%

Osha

2.5%

Front End Associates

2.5%

Inventory Control

2.4%

Technical Support

2.0%

Business Units

2.0%

Key Performance Indicators

1.9%
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Typical Skill-Sets Required For A Service Operations Manager

Rank Skill
1 Customer Service 18.6%
2 ISO 6.3%
3 Service Delivery 6.2%
4 Service Department 4.5%
5 Service Operations 3.8%
6 Process Improvement 3.7%
7 Daily Operations 3.4%
8 Company Policies 3.2%
9 Project Management 2.7%
10 Performance Reviews 2.7%
11 Human Resources 2.6%
12 Logistics 2.3%
13 Ensure Compliance 2.0%
14 Direct Reports 2.0%
15 Osha 1.9%
16 Front End Associates 1.8%
17 Inventory Control 1.7%
18 Technical Support 1.5%
19 Business Units 1.5%
20 Key Performance Indicators 1.4%
21 Service Technicians 1.2%
22 Customer Relations 1.2%
23 Day-To-Day Operations 1.2%
24 Staff Members 1.2%
25 Disciplinary Actions 1.2%
26 Management System 1.1%
27 Customer Base 1.1%
28 Training Programs 1.1%
29 Business Development 1.0%
30 Action Plans 1.0%
31 Service Level Agreements 0.9%
32 Performance Management 0.9%
33 Customer Complaints 0.9%
34 Hvac 0.9%
35 Inventory Management 0.9%
36 Annual Budget 0.8%
37 Sigma 0.8%
38 Service Calls 0.8%
39 Service Management 0.8%
40 Cost Savings 0.7%
41 FTE 0.7%
42 External Customers 0.7%
43 Special Projects 0.7%
44 Itil 0.6%
45 Special Events 0.6%
46 Vendor Relations 0.6%
47 Business Requirements 0.6%
48 Client Relationships 0.6%
49 Sales Goals 0.6%
50 SLA 0.6%
{[{skill.rank}]} {[{skill.name}]} {[{skill.percentageDisplay}]}%
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