How To Become A Service Operator: What It Is and Career Path

What is a service operator and how to become one

Updated January 8, 2025

4 min read

Are you always losing your connection to your cable line or do you have a low-speed internet? While facing such issues with any of these services, who do you contact? The Service Operator!! The one who physically solves your problems. They not only provide you with solutions, but if a failure occurs, they forward your request to higher authorities for instant action. They can offer you help both online and by physically being there.

You can apply for the post of Service Operator after completing high school. In addition to that, you'll require analytical and mechanical knowledge to fulfil your job responsibilities. And if you have experience working in customer services, you will be able to absorb information at a faster pace.

No doubt the service operator is a very demanding field, and you have to be vigilant to perform your duties properly. But getting paid $43 per hour on average justifies your effort and skills. Although it's a desk job, still be prepared for the site visits and operations.

ScoreService OperatorUS Average

Salary

2.9

Avg. Salary $36,971

Avg. Salary $59,228

Stability level

8.1

Growth rate -4%

Growth rate 0.3%

Diversity

3.9

Race

American Indian and Alaska Native 1.21%

Asian 3.53%

Black or African American 14.24%

Hispanic or Latino 18.41%

Unknown 3.63%

White 58.97%

Gender

female 49.87%

male 50.13%

Age - 57

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 57

Stress level

8.1

Stress level is high

7.1 - high

Complexity level

7.3

Complexity level is challenging

7 - challenging

Work life balance

10.0

Work life balance is excellent

6.4 - fair

Key steps to become a service operator

Explore service operator education requirements

Most common service operator degrees

Bachelor's

33.9 %

High School Diploma

29.6 %

Associate

20.8 %

Start to develop specific service operator skills

Skills	Percentages
Customer Service	19.14%
Food Handling	17.93%
Emergency Calls	8.70%
CDL	7.19%
Inbound Calls	3.66%

Complete relevant service operator training and internships

Accountants spend an average of Less than 1 month on post-employment, on-the-job training. New service operators learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a service operator based on U.S. Bureau of Labor Statistics data and data from real service operator resumes.

Gain additional service operator certifications

Service operator certifications can show employers you have a baseline of knowledge expected for the position. Certifications can also make you a more competitive candidate. Even if employers don't require a specific service operator certification, having one may help you stand out relative to other applicants.

The most common certifications for service operators include Certified Clinical Medical Assistant (NHA) and International Accredited Business Accountant (IABA).

More About Certifications

Research service operator duties and responsibilities

Manage incoming calls from patients and medical professionals by utilizing telephonic paging system and manual messaging.
Train to be CDL certify by PVTA.
Comply with HIPAA standards and procedures.
Operate and drive commercial HAZMAT liquid nitrogen transports.

Prepare your service operator resume

When your background is strong enough, you can start writing your service operator resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a service operator resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable service operator resume templates

Build a professional service operator resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your service operator resume.