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Become A Service Operator

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Working As A Service Operator

  • Interacting With Computers
  • Getting Information
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Unpleasant/Angry People

  • Mostly Sitting

  • Repetitive

  • Make Decisions

  • $108,565

    Average Salary

What Does A Service Operator Do At Carmax

* Answer all incoming service calls in a prompt and friendly manner, displaying appropriate tone of voice and empathy throughout the entire customerinteraction.
* Assist Customer Advisors/Service Consultants with customers when needed.
* Answer basic service department questions, schedule service appointments, route customers’ calls.
* Provide written messages to the responsible party in a timely manner.
* Complete reminder calls for customers scheduled for an appointment
* Assist the service department in contacting customers once special ordered parts have arrived to schedule appointments
* Contact customers with Repair Requests to schedule appointments
* File repair orders and all supporting documentation daily.
* Audit all sublet invoices to ensure they are processed and resolved per CarMax Guidelines

What Does A Service Operator Do At Fiserv

* Answer incoming calls and inquiries from customers, sales and account management to resolve customer questions and concerns
* Provide accurate information and quality customer service
* Research customer inquiries utilizing company resources and document customer conversations, information, questions, corrective action/answers, and product orders in the tracking application
* Resolve problems by researching and working with other departments.
* Follow through on issues by placing outgoing calls to retrieve additional information or returning calls to offer information regarding resolution
* Meet individual customer service call volume and quality expectations
* Provide support for Account Executives as assigned
* Share best practices with other customer service claim teams
* Respond to non-routine inquiries through phone or e-mail contact with customers and prospects about the company’s products or services
* Promote and maintain positive customer relations utilizing service excellence techniques
* Participate in meeting team goals for service, quality and cost
* Participate in and support company-wide initiatives such as continuous process improvement in order to improve service, reduce costs, and improve quality

What Does A Service Operator Do At Virginia Farm Bureau

* PRIMARY DUTIES
* Respond with high level of customer service to telephone inquiries and requests.
* Interpret and evaluate completeness of data provided by underwriters, agents, etc. for the purpose of policy issuance.
* Enter premium transactions associated with statistical data into computer system.
* Make basic underwriting decisions based on manual rules.
* Use acquired knowledge to process policies on multiple product lines.
* Communicate with others (agents, policyholders, home office employees) to secure information needed to perform policy transactions.
* Revise policy information as requested by policyholders and follow through on requests forwarded for agent or underwriting approval.
* Maintain performance within “acceptable’ Service Center quality standards:
* o Call volume database standards
* o Service Center call database standards
* o Recorded calls audit
* o Entry audits
* o Desk audits
* ADDITIONAL DUTIES
* Assist with training Operators
* All other duties assigned by the Service Center Manager

What Does A Service Operator Do At Sodexo Inc.

* Understands and follows all policies and procedures.
* Operates a telephone console or switchboard to route incoming calls to the appropriate party.
* Receives and relays messages.
* May operate a paging system.
* May be asked to log calls and perform follow-up.
* May supply information to callers and record messages.
* May perform additional clerical duties.
* Works with customers to ensure satisfaction in such areas as quality, service and problem resolution.
* Reports all accidents and injuries in a timely manner and identifies and corrects unsafe work conditions with management oversight.
* Complies with all Sodexo and client HIPAA policies and procedures.
* Complies with all company safety and risk management policies and procedures.
* Reports all accidents and injuries in a timely manner.
* Participates in regular safety meetings, safety training and hazard assessments.
* Applies all applicable OSHA and related local safety requirements to all assigned work.
* Performs all work in accordance with established safety procedures.
* Attend training programs (classroom and virtual) as designated.
* Perform other duties and responsibilities as assigned

What Does A Service Operator Do At Johns Hopkins Medicine

* The responsibilities listed below are typical examples of the work performed by this position.
* Not all duties assigned to this position are included, nor is it expected that everyone in this position will be assigned every job responsibility.
* Answer incoming calls.
* Triage the call to meet the customer's request.
* Assist customers by resolving the issue when able.
* Assists the customer with Physicians Answering Service requests.
* Assists the customer when a code call is required.
* Assist the customer when a translator is requested using documented processes.
* Assist with updating department scheduling when required.
* Assist with pager testing.
* WORK HOURS: 2pm
* pm (Tue, Wed, Thurs, Sat)
* Evening Shift
* hours per week
* pm
* pm

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Service Operator Jobs

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Service Operator Career Paths

Service Operator
Dispatcher Service Advisor Service Administrator
Administrative Services Manager
7 Yearsyrs
Service Representative Accounts Payable Clerk Business Office Manager
Business Office Director
9 Yearsyrs
Driver Branch Manager Business Manager
Business Operations Manager
8 Yearsyrs
Technical Support Specialist Technical Support Manager Call Center Manager
Call Center Director
8 Yearsyrs
Truck Driver Operations Manager Senior Account Manager
Client Services Director
9 Yearsyrs
Service Supervisor Service Manager Account Manager
Client Services Manager
7 Yearsyrs
Service Representative Billing Specialist Collections Specialist
Collections Manager
5 Yearsyrs
Operations Manager Operations Project Manager
Deputy Project Manager
10 Yearsyrs
Operation Supervisor Training Manager Call Center Manager
Director Of Call Center Operations
10 Yearsyrs
Technician Service Manager Operations Director
Director Of Service And Operations
11 Yearsyrs
Technician Technical Support Specialist Technical Support Manager
Director, Customer Support
11 Yearsyrs
Service Technician Service Supervisor Manager, Member Services
Member Service Director
6 Yearsyrs
Service Technician Office Manager Office Manager Of Human Resources
Office And Operations Manager
6 Yearsyrs
Service Supervisor Operations Manager Operations Vice President
Senior Vice President-Operations
14 Yearsyrs
Driver Fleet Manager Service Manager
Service Delivery Manager
11 Yearsyrs
Equipment Operator Maintenance Technician Service Manager
Service Operations Manager
8 Yearsyrs
Equipment Operator Technician Service Technician
Technical Services Manager
7 Yearsyrs
Service Specialist Operations Analyst Workforce Management Analyst
Workforce Manager
7 Yearsyrs
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Do you work as a Service Operator?

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Do you work as a Service Operator?

Service Operator Demographics

Gender

Male

51.1%

Female

47.1%

Unknown

1.8%
Ethnicity

White

59.5%

Hispanic or Latino

18.6%

Black or African American

11.4%

Asian

6.7%

Unknown

3.7%
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Languages Spoken

Spanish

65.0%

French

7.0%

Mandarin

2.8%

Carrier

2.8%

German

2.8%

Arabic

2.8%

Hindi

2.1%

Russian

2.1%

Portuguese

2.1%

Korean

1.4%

Navajo

1.4%

Urdu

1.4%

Chinese

1.4%

Swahili

0.7%

Swedish

0.7%

Somali

0.7%

Hmong

0.7%

Khmer

0.7%

Wolof

0.7%

Bosnian

0.7%
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Service Operator Education

Schools

University of Phoenix

22.1%

Drexel University

6.0%

Northeastern University

6.0%

Houston Community College

4.6%

University of Louisiana at Lafayette

4.6%

Southern New Hampshire University

4.6%

Liberty University

4.6%

University of Cincinnati

4.1%

American InterContinental University

4.1%

Kaplan University

4.1%

Ashford University

3.7%

University of Connecticut

3.7%

Delaware Technical and Community College

3.7%

University of Houston

3.7%

Oklahoma State University

3.7%

Northern Virginia Community College

3.7%

Wayne State University

3.2%

Michigan State University

3.2%

Northern Kentucky University

3.2%

Texas State University

3.2%
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Majors

Business

29.8%

General Studies

6.2%

Criminal Justice

6.1%

Health Care Administration

5.7%

Psychology

5.1%

Communication

4.9%

Nursing

4.3%

Accounting

4.1%

Information Technology

3.4%

Computer Science

3.4%

Medical Assisting Services

3.4%

Education

2.8%

Liberal Arts

2.7%

Mechanical Engineering

2.7%

Automotive Technology

2.7%

Graphic Design

2.7%

Computer Information Systems

2.7%

Human Resources Management

2.6%

Management

2.5%

Electrical Engineering

2.4%
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Degrees

Other

36.0%

Bachelors

30.8%

Associate

14.9%

Masters

8.3%

Certificate

6.3%

Diploma

2.5%

License

0.8%

Doctorate

0.4%
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Top Skills for A Service Operator

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  1. Customer Service
  2. Phone Calls
  3. Safety
You can check out examples of real life uses of top skills on resumes here:
  • Provide customer service by speaking with customer looking for business & residential phone numbers * Accommodations because provided excellent service to customers
  • Route emergency calls appropriately, including paging individuals to inform them of telephone calls, using paging and interoffice communication equipment.
  • Perform housekeeping functions as required to comply with Process Safety Management Standards, Cross Contamination Prevention Guidelines & Plant Standards.
  • Conducted training, enforced safe practices, and provided documentation in accordance with standard operating procedures.
  • Provide emergency mechanical assistance to members and customers, primarily in areas of advanced electrical system diagnosis.

How Would You Rate Working As a Service Operator?

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