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Become A Service Operator

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Working As A Service Operator

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Processing Information
  • Deal with People

  • Mostly Sitting

  • $61,570

    Average Salary

What Does A Service Operator Do At Microsoft Corporation

* Provide strategic technical guidance to meet availability and uptime requirements for services.
* Drive day to day operations ensuring customer service is not impacted.
* Demonstrated the ability to ensure consistent and proper communications, process, procedures, and documentation.
* Grow the technical skillset of his/her peers through peer mentoring, coaching, training, etc.
* Drive process improvement within the team.
* Effectively participate with resources across multiple sites supporting the environments.
* High level knowledge and proficiency in managing and delivering high profile projects.
* Qualified candidates should have the following

What Does A Service Operator Do At Regeneron Pharmaceuticals

* Manage the day to day operations of the clinical support activities for multiple brands in the specialty pharmacy class (e.g. injection training, patient adherence support, refill reminders, disease state and product education, etc.)
* Participate in and support the development of clinical assistance strategies and tactics that enhance the patient and provider experience from initial prescription through adherence.
* Plan, develop, and execute the communications (i.e., content and processes) of the clinical support programs.
* Collaborate with consumer marketing to execute appropriate adherence strategies
* Assist in the planning and execution of enhancing the PSP to support future indications
* Understand and analyze program data to effectively communicate information to different functional areas in the commercial organization (including Sr. management, field teams, marketing, and market access).
* Provide exceptional customer service to internal customers (Field Sales and Reimbursement Directors, Regional Business Managers, Medical Specialists, etc.) and external customers (vendors, physicians, practice administrators, office staff).
* Support the Specialty Pharmacy strategy and operations, including the PSP free goods pharmacy, for multiple brands
* Represent the Patient and Provider Access Services team in Joint and Internal Review Committee meetings.
* Comply with all laws, regulations and policies that govern the conduct of Regeneron activities

What Does A Service Operator Do At Thermo Fisher Scientific

* Executes the daily production schedule for Filling, Labeling, or Kit Packaging using manual and automated processes.
* Follows standard operating procedures and good document practices.
* Works as an individual and as a team member to ensure all assigned tasks are completed on a daily basis.
* Ability to understand and carry out instructions furnished in written, oral or diagram form.
* Requires basic math skills.
* Communicates status updates to department Leads and Supervisors.
* May perform other related duties as required and/or assigned

What Does A Service Operator Do At Carmax

* Answer all incoming service calls in a prompt and friendly manner, displaying appropriate tone of voice and empathy throughout the entire customerinteraction.
* Assist Customer Advisors/Service Consultants with customers when needed.
* Answer basic service department questions, schedule service appointments, route customers’ calls.
* Provide written messages to the responsible party in a timely manner.
* Complete reminder calls for customers scheduled for an appointment
* Assist the service department in contacting customers once special ordered parts have arrived to schedule appointments
* Contact customers with Repair Requests to schedule appointments
* File repair orders and all supporting documentation daily.
* Audit all sublet invoices to ensure they are processed and resolved per CarMax Guidelines

What Does A Service Operator Do At Siemens

* Provides technical support, expertise, leadership and accountability for service projects, service agreements, and/or T&M work.
* Plans, organizes, directs and controls all service work and service project activities for assigned projects and/or service accounts.
* Supervises employees to ensure schedules are maintained and service work proceeds according to plans, resulting from service agreement proposals, service project proposal and cost estimates.
* Ensures T&M work is completed in an effective and profitable fashion.
* Supervises Client Service Manager activities including service project work, material ordering, shipping, service agreement labor plans, customer satisfaction and service accounts receivable.
* Plans and justifies manpower, staffing requirements, tools, and other appropriate investments for effective and timely execution of assigned service work.
* Utilizes the service agreement low
* GM improvement process, service tools, and assists in monthly forecasting.
* Ensures proper job management and cost control by reviewing service financial statements.
* Maintains and improves booked margins for service agreements.
* Directs and supervises the development of service agreement plans and the use of those plans in the monitoring and control of progress in the execution of the work.
* Reviews customer feedback and ensures service agreement retention and account growth goals are achieved including adds, extras, upgrades, escalations, and timely renewals.
* Develops manpower schedules and loading to ensure contract completion and labor leveling.
* Maintains timely communications and harmonious relationships between solutions, service, and sales so that project completion and turnover to service can be coordinated to customer disruptions, to maximize our profitability and to insure a smooth transition to a service agreement.
* Builds and maintains an effective service operations organization committed to customer and employee satisfaction and profitable growth.
* Conducts annual performance reviews
* Manages or advises on hiring, training and development, allocation and performance assessment of personnel within area of responsibility.
* Reviews Sales proposals for Service Contracts and Project proposals.
* Weekly timesheet review and approval
* Provides the tools, training and environment required to achieve employee success

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Service Operator Career Paths

Service Operator
Senior Manager Operations Director
Chief Operating Officer
11 Yearsyrs
Business Analyst Business Manager Human Resources Manager
Director Of Human Resources
10 Yearsyrs
Technician Technical Support Specialist Information Technology Manager
Director Of Information
10 Yearsyrs
Operations Manager General Manager Account Executive
Director Of Sales
10 Yearsyrs
Service Supervisor Service Manager
General Manager
7 Yearsyrs
Business Analyst Assistant Vice President
Manager, Assistant Vice President
7 Yearsyrs
Truck Driver Operations Manager Account Executive
Marketing Manager
6 Yearsyrs
Truck Driver Delivery Driver Account Manager
National Account Manager
8 Yearsyrs
Service Supervisor Operations Manager
Operations Director
9 Yearsyrs
Equipment Operator Maintenance Technician Maintenance Manager
Operations Manager
7 Yearsyrs
Equipment Operator Technician Operations Manager
President Of Operations
11 Yearsyrs
Service Representative Account Manager
Product Manager
7 Yearsyrs
Project Manager Consultant Senior Consultant
Program Manager
8 Yearsyrs
Driver Delivery Driver Operations Manager
Purchasing Manager
9 Yearsyrs
Service Representative Account Executive Sales Manager
Sales And Operations Manager
7 Yearsyrs
Project Manager Program Manager
Senior Manager
10 Yearsyrs
Driver Dispatcher Operations Manager
Senior Operations Manager
9 Yearsyrs
Operations Manager Project Manager
Senior Project Manager
12 Yearsyrs
Technician Service Manager Branch Manager
Vice President And Manager
10 Yearsyrs
Senior Manager Senior Project Manager Business Developer
Vice President, Business Development
13 Yearsyrs
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Average Length of Employment
Service Officer 3.4 years
Service Operator 3.0 years
Lead Coordinator 3.0 years
Service Consultant 3.0 years
Data Operator 2.9 years
Service Lead 2.9 years
Operator 2.8 years
Service Specialist 2.7 years
Assistant Operator 2.3 years
Service Associate 2.1 years
Top Employers Before
Cashier 9.4%
Manager 5.1%
Operator 5.1%
Supervisor 3.7%
Internship 3.6%
Top Employers After
Cashier 5.8%
Manager 4.6%
Supervisor 4.1%
Driver 4.1%
Consultant 3.8%
Operator 3.5%

Service Operator Demographics

Gender

Male

51.5%

Female

46.6%

Unknown

1.8%
Ethnicity

White

78.0%

Hispanic or Latino

12.6%

Asian

7.0%

Unknown

1.8%

Black or African American

0.6%
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Languages Spoken

Spanish

61.1%

French

8.5%

Mandarin

4.3%

German

3.8%

Chinese

3.0%

Carrier

2.6%

Italian

2.6%

Japanese

2.1%

Arabic

2.1%

Hindi

1.7%

Cantonese

1.3%

Tagalog

1.3%

Portuguese

1.3%

Korean

0.9%

Russian

0.9%

Urdu

0.9%

Swahili

0.4%

Swedish

0.4%

Romanian

0.4%

Hmong

0.4%
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Service Operator Education

Schools

University of Phoenix

26.1%

Northeastern University

5.7%

Strayer University

5.4%

Southern New Hampshire University

5.2%

Ashford University

4.4%

Liberty University

4.2%

Drexel University

3.9%

American InterContinental University

3.9%

Houston Community College

3.7%

Michigan State University

3.7%

San Diego State University

3.7%

Villanova University

3.4%

University of Houston

3.4%

University of North Texas

3.4%

San Jose State University

3.4%

Pennsylvania State University

3.4%

Texas A&M University

3.2%

University of Washington

3.2%

Webster University

3.2%

University of Connecticut

3.2%
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Majors

Business

35.7%

Management

4.6%

Criminal Justice

4.5%

Accounting

4.5%

Health Care Administration

4.3%

Finance

4.3%

Communication

4.2%

Psychology

4.1%

General Studies

3.9%

Computer Science

3.6%

Nursing

3.3%

Marketing

3.0%

Education

2.9%

Human Resources Management

2.7%

Information Technology

2.6%

Computer Information Systems

2.5%

Liberal Arts

2.5%

Electrical Engineering

2.3%

Political Science

2.3%

Mechanical Engineering

2.1%
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Degrees

Bachelors

34.9%

Other

29.6%

Masters

14.2%

Associate

12.6%

Certificate

5.3%

Diploma

2.0%

Doctorate

0.8%

License

0.6%
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Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills for A Service Operator

OutstandingCustomerServiceProceduresSafetyServiceDeliveryEmergencyCallsFinancialISOCustomerSatisfactionServiceOperationsDataEntryPhoneCallsFracProcessImprovementProjectManagementTechnicalSupportAuditInboundCallsHalliburtonLogisticsHighVolume

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Top Service Operator Skills

  1. Outstanding Customer Service
  2. Procedures
  3. Safety
You can check out examples of real life uses of top skills on resumes here:
  • Drive customer satisfaction by ensuring outstanding customer service.
  • Created multiple procedures for departmental processes.
  • Operated equipment in a safety focused fast paced Airport environment.
  • Alternate service delivery channels grew by 100%.
  • Routed emergency calls, paging doctors to inform them of lab results, hospital consults, and patient emergencies.

Top Service Operator Employers

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