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Become A Service Operator

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Working As A Service Operator

  • Interacting With Computers
  • Getting Information
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Unpleasant/Angry People

  • Mostly Sitting

  • Repetitive

  • Make Decisions

  • $35,000

    Average Salary

What Does A Service Operator Do At Carmax

* Answer all incoming service calls in a prompt and friendly manner, displaying appropriate tone of voice and empathy throughout the entire customerinteraction.
* Assist Customer Advisors/Service Consultants with customers when needed.
* Answer basic service department questions, schedule service appointments, route customers’ calls.
* Provide written messages to the responsible party in a timely manner.
* Complete reminder calls for customers scheduled for an appointment
* Assist the service department in contacting customers once special ordered parts have arrived to schedule appointments
* Contact customers with Repair Requests to schedule appointments
* File repair orders and all supporting documentation daily.
* Audit all sublet invoices to ensure they are processed and resolved per CarMax Guidelines

What Does A Service Operator Do At Fiserv

* Answer incoming calls and inquiries from customers, sales and account management to resolve customer questions and concerns
* Provide accurate information and quality customer service
* Research customer inquiries utilizing company resources and document customer conversations, information, questions, corrective action/answers, and product orders in the tracking application
* Resolve problems by researching and working with other departments.
* Follow through on issues by placing outgoing calls to retrieve additional information or returning calls to offer information regarding resolution
* Meet individual customer service call volume and quality expectations
* Provide support for Account Executives as assigned
* Share best practices with other customer service claim teams
* Respond to non-routine inquiries through phone or e-mail contact with customers and prospects about the company’s products or services
* Promote and maintain positive customer relations utilizing service excellence techniques
* Participate in meeting team goals for service, quality and cost
* Participate in and support company-wide initiatives such as continuous process improvement in order to improve service, reduce costs, and improve quality

What Does A Service Operator Do At Virginia Farm Bureau

* PRIMARY DUTIES
* Respond with high level of customer service to telephone inquiries and requests.
* Interpret and evaluate completeness of data provided by underwriters, agents, etc. for the purpose of policy issuance.
* Enter premium transactions associated with statistical data into computer system.
* Make basic underwriting decisions based on manual rules.
* Use acquired knowledge to process policies on multiple product lines.
* Communicate with others (agents, policyholders, home office employees) to secure information needed to perform policy transactions.
* Revise policy information as requested by policyholders and follow through on requests forwarded for agent or underwriting approval.
* Maintain performance within “acceptable’ Service Center quality standards:
* o Call volume database standards
* o Service Center call database standards
* o Recorded calls audit
* o Entry audits
* o Desk audits
* ADDITIONAL DUTIES
* Assist with training Operators
* All other duties assigned by the Service Center Manager

What Does A Service Operator Do At Sodexo Inc.

* Understands and follows all policies and procedures.
* Operates a telephone console or switchboard to route incoming calls to the appropriate party.
* Receives and relays messages.
* May operate a paging system.
* May be asked to log calls and perform follow-up.
* May supply information to callers and record messages.
* May perform additional clerical duties.
* Works with customers to ensure satisfaction in such areas as quality, service and problem resolution.
* Reports all accidents and injuries in a timely manner and identifies and corrects unsafe work conditions with management oversight.
* Complies with all Sodexo and client HIPAA policies and procedures.
* Complies with all company safety and risk management policies and procedures.
* Reports all accidents and injuries in a timely manner.
* Participates in regular safety meetings, safety training and hazard assessments.
* Applies all applicable OSHA and related local safety requirements to all assigned work.
* Performs all work in accordance with established safety procedures.
* Attend training programs (classroom and virtual) as designated.
* Perform other duties and responsibilities as assigned

What Does A Service Operator Do At Johns Hopkins Medicine

* The responsibilities listed below are typical examples of the work performed by this position.
* Not all duties assigned to this position are included, nor is it expected that everyone in this position will be assigned every job responsibility.
* Answer incoming calls.
* Triage the call to meet the customer's request.
* Assist customers by resolving the issue when able.
* Assists the customer with Physicians Answering Service requests.
* Assists the customer when a code call is required.
* Assist the customer when a translator is requested using documented processes.
* Assist with updating department scheduling when required.
* Assist with pager testing.
* WORK HOURS: 2pm
* pm (Tue, Wed, Thurs, Sat)
* Evening Shift
* hours per week
* pm
* pm

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Service Operator Career Paths

Service Operator
Driver Technician Team Leader
Operations Manager
7 Yearsyrs
Driver Foreman Owner
Co-Owner
6 Yearsyrs
Driver Foreman Supervisor
Account Manager
5 Yearsyrs
Office Assistant Executive Assistant Office Manager
Property Manager
6 Yearsyrs
Office Assistant Executive Assistant Assistant Manager
Sales Manager
5 Yearsyrs
Office Assistant Executive Assistant Manager
Service Manager
6 Yearsyrs
Equipment Operator Foreman Project Manager
Business Development Manager
9 Yearsyrs
Equipment Operator Technician Consultant
Business Manager
6 Yearsyrs
Equipment Operator Technician Maintenance Supervisor
Facilities Manager
7 Yearsyrs
Certified Nursing Assistant Team Leader Assistant Manager
Branch Manager
6 Yearsyrs
Certified Nursing Assistant Team Leader Store Manager
Area Manager
7 Yearsyrs
Certified Nursing Assistant Lead Teacher Assistant Manager
Communications Manager
6 Yearsyrs
Truck Driver Electrician Supervisor
Site Manager
7 Yearsyrs
Truck Driver Electrician Owner
Business Owner
6 Yearsyrs
Truck Driver Specialist Administrator
Business Office Manager
7 Yearsyrs
Service Representative Account Executive Customer Service Manager
Call Center Manager
6 Yearsyrs
Service Representative Coordinator Operation Supervisor
Dispatcher Supervisor
5 Yearsyrs
Service Representative Specialist Customer Service Supervisor
Support Supervisor
6 Yearsyrs
Data Entry Clerk Legal Secretary Business Owner
Entrepreneur
5 Yearsyrs
Service Specialist Relationship Banker Lead Customer Service Representative
Lead Dispatch
5 Yearsyrs
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Do you work as a Service Operator?

Help others decide if this is a good career for them

Average Length of Employment
Telephone Operator 3.1 years
Service Operator 3.0 years
Service Dispatcher 3.0 years
Operator 2.9 years
PBX Operator 2.8 years
Bilingual Operator 2.4 years
Service Associate 2.2 years
Desk Operator 2.1 years
Phone Operator 1.8 years
Call Out Operator 1.8 years
Top Careers Before Service Operator
Cashier 16.5%
Operator 5.2%
Internship 3.5%
Supervisor 2.8%
Manager 2.8%
Server 2.6%
Driver 2.5%
Secretary 2.3%
Top Careers After Service Operator
Cashier 11.8%
Driver 4.6%
Operator 4.4%
Supervisor 3.8%
Server 3.2%
Manager 2.8%
Technician 2.4%
Internship 2.3%

Do you work as a Service Operator?

Service Operator Demographics

Gender

Female

45.2%

Male

43.7%

Unknown

11.1%
Ethnicity

White

58.5%

Hispanic or Latino

19.7%

Black or African American

11.9%

Asian

6.5%

Unknown

3.5%
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Foreign Languages Spoken

Spanish

66.7%

French

6.2%

Portuguese

2.7%

Mandarin

2.2%

Chinese

2.2%

German

2.2%

Korean

1.8%

Russian

1.8%

Carrier

1.8%

Italian

1.8%

Arabic

1.8%

Hindi

1.3%

Cantonese

1.3%

Japanese

1.3%

Hmong

0.9%

Hebrew

0.9%

Navajo

0.9%

Tagalog

0.9%

Yiddish

0.9%

Swahili

0.4%
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Service Operator Education

Schools

University of Phoenix

27.7%

Northeastern University

6.6%

Kaplan University

5.5%

Houston Community College

4.6%

Drexel University

4.6%

Strayer University

4.3%

The Academy

4.3%

University of Houston

3.9%

Wayne State University

3.7%

American InterContinental University

3.7%

University of Cincinnati

3.4%

Liberty University

3.4%

Everest Institute

3.4%

Ashford University

3.2%

Tidewater Community College

3.0%

Colorado State University

3.0%

Texas A&M University

3.0%

University of Louisiana at Lafayette

3.0%

Universal Technical Institute

3.0%

Remington College

2.7%
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Majors

Business

29.6%

Criminal Justice

6.7%

General Studies

6.3%

Health Care Administration

6.2%

Psychology

5.3%

Medical Assisting Services

5.1%

Accounting

4.6%

Nursing

4.3%

Communication

4.0%

Management

3.3%

Computer Science

3.0%

Education

3.0%

Liberal Arts

2.9%

Computer Information Systems

2.6%

Information Technology

2.3%

Finance

2.2%

English

2.2%

Graphic Design

2.1%

Hospitality Management

2.1%

Automotive Technology

2.0%
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Degrees

Other

35.0%

Bachelors

31.8%

Associate

15.3%

Masters

7.4%

Certificate

6.6%

Diploma

2.8%

License

0.6%

Doctorate

0.4%
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Job type you want
Full Time
Part Time
Internship
Temporary
Average Yearly Salary
$35,000
View Detailed Salary Report
$19,000
Min 10%
$35,000
Median 50%
$35,000
Median 50%
$35,000
Median 50%
$35,000
Median 50%
$35,000
Median 50%
$35,000
Median 50%
$35,000
Median 50%
$64,000
Max 90%
Best Paying Company
Microsoft
Highest Paying City
Redmond, WA
Highest Paying State
Alaska
Avg Experience Level
3.1 years
How much does a Service Operator make at top companies?
The national average salary for a Service Operator in the United States is $35,374 per year or $17 per hour. Those in the bottom 10 percent make under $19,000 a year, and the top 10 percent make over $65,000.

How Would You Rate The Salary Of a Service Operator?

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Top Skills for A Service Operator

  1. Customer Service
  2. Phone Calls
  3. Safety Meetings
You can check out examples of real life uses of top skills on resumes here:
  • Provided excellent customer service while scheduling member appointments, transcribing medical issue and physician messages.
  • Handled incoming telephone calls and radio traffic promptly and professionally.
  • Attended all mandated weekly safety meetings and reported to immediate supervisor with all discrepancies regarding customer orders.
  • Worked closely with PCC Public Safety Department to ensure high level of safety during emergency and non-emergency situations.
  • Entered alpha-numeric and symbolic data from various source documents into terminals and/ or computers using multiple data entry systems and applications.

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Top 10 Best States for Service Operators

  1. Hawaii
  2. Oregon
  3. Alaska
  4. North Dakota
  5. Minnesota
  6. District of Columbia
  7. Michigan
  8. Wyoming
  9. Connecticut
  10. Nevada
  • (62 jobs)
  • (159 jobs)
  • (49 jobs)
  • (72 jobs)
  • (273 jobs)
  • (81 jobs)
  • (384 jobs)
  • (34 jobs)
  • (108 jobs)
  • (92 jobs)

Top Service Operator Employers

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