Service operator demographics and statistics in the US
Service operator demographics research summary. Zippia estimates service operator demographics and statistics in the United States by using a database of 30 million profiles. Our service operator estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about service operators after extensive research and analysis:
- There are over 6,687 service operators currently employed in the United States.
- 49.9% of all service operators are women, while 50.1% are men.
- The average service operator age is 53 years old.
- The most common ethnicity of service operators is White (59.0%), followed by Hispanic or Latino (18.4%), Black or African American (14.2%) and Unknown (3.6%).
- In 2022, women earned 96% of what men earned.
- 19% of all service operators are LGBT.
- Service operators are 46% more likely to work at private companies in comparison to public companies.
On this page
Service operator demographics by:
Service operator gender statistics
49.9% of service operators are women and 50.1% of service operators are men.
- Male, 50.1%
- Female, 49.9%
Service operator gender ratio
| Gender | Percentages |
|---|---|
| Male | 50.1% |
| Female | 49.9% |
Service operator gender pay gap
Women earn 96¢ for every $1 earned by men
Male income
$39,795
Female income
$38,220
Service operator gender ratio over time
This data breaks down the percentage of men and women in service operator positions over time. Currently, 49.9% of service operators are female.
Service operator gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 54.08% | 45.92% |
| 2011 | 56.17% | 43.83% |
| 2012 | 54.32% | 45.68% |
| 2013 | 58.33% | 41.67% |
| 2014 | 54.50% | 45.50% |
| 2015 | 57.65% | 42.35% |
| 2016 | 60.98% | 39.02% |
| 2017 | 55.36% | 44.64% |
| 2018 | 54.08% | 45.92% |
| 2019 | 66.35% | 33.65% |
| 2020 | 68.26% | 31.74% |
| 2021 | 50.13% | 49.87% |
Service operator related jobs gender ratio
We compared service operators with similar job titles to see how gender ratios vary. As you can see, tandem operator and feeder switchboard operator have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Switchboard Operator, Receptionist | 6% | 94% |
| Complaint Operator | 9% | 91% |
| Switchboard Operator | 13% | 87% |
| Service Operator | 50% | 50% |
| Interceptor Operator | 77% | 23% |
| Feeder Switchboard Operator | 83% | 17% |
| Tandem Operator | 90% | 10% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Service operator demographics by race
The most common ethnicity among service operators is White, which makes up 59.0% of all service operators. Comparatively, 18.4% of service operators are Hispanic or Latino and 14.2% of service operators are Black or African American.
- White, 59.0%
- Hispanic or Latino, 18.4%
- Black or African American, 14.2%
- Unknown, 3.6%
- Asian, 3.5%
- American Indian and Alaska Native, 1.3%
Service operator race
| Service operator race | Percentages |
|---|---|
| White | 59.0% |
| Hispanic or Latino | 18.4% |
| Black or African American | 14.2% |
| Unknown | 3.6% |
| Asian | 3.5% |
| American Indian and Alaska Native | 1.3% |
Service operator race and ethnicity over time
See how service operator racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Service operator race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 64.22% | 12.92% | 2.61% | 18.16% |
| 2011 | 60.74% | 13.14% | 5.16% | 18.80% |
| 2012 | 60.19% | 16.57% | 2.77% | 16.15% |
| 2013 | 61.97% | 15.46% | 2.24% | 17.92% |
| 2014 | 60.62% | 12.76% | 3.46% | 19.66% |
| 2015 | 60.14% | 14.28% | 5.11% | 18.13% |
| 2016 | 57.63% | 13.94% | 3.62% | 21.30% |
| 2017 | 62.30% | 16.13% | 3.23% | 13.92% |
| 2018 | 63.13% | 13.36% | 3.54% | 17.12% |
| 2019 | 57.23% | 17.23% | 4.39% | 17.45% |
| 2020 | 52.35% | 15.17% | 3.41% | 21.42% |
| 2021 | 58.97% | 14.24% | 3.53% | 18.41% |
Service operator wage gap by race
According to our data, hispanic or latino service operators have the highest average salary compared to other ethnicities. Black or african american service operators have the lowest average salary at $38,041.
| Ethnicity | Salary |
|---|---|
| Unknown | $39,175 |
| White | $39,829 |
| Black or African American | $38,041 |
| Asian | $40,135 |
| Hispanic or Latino | $41,892 |
Average service operator age
See how the average age of service operators varies based on ethnicity and gender.
Male
Female
Service operator age by race and gender
| Race | Male age | Female age |
|---|---|---|
| White | 59 | |
| Black or African American | 53 | |
| Hispanic or Latino | 51 |
Service operator age breakdown
The average age of service operators is 40+ years years old, representing 82% of the service operator population.
Service operator age breakdown
| Service Operator Years | Percentages |
|---|---|
| 40+ years | 82% |
| 30-40 years | 12% |
| 20-30 years | 6% |
Service operator educational attainment
The most common degree for service operators is bachelor's degree, with 34% of service operators earning that degree. The second and third most common degree levels are high school diploma degree at 30% and high school diploma degree at 21%.
- Bachelor's, 34%
- High School Diploma, 30%
- Associate, 21%
- Diploma, 7%
- Other Degrees, 8%
Service operators by degree level
| Service operator degree | Percentages |
|---|---|
| Bachelor's | 34% |
| High School Diploma | 30% |
| Associate | 21% |
| Diploma | 7% |
| Other Degrees | 8% |
Service operator jobs you might like
Service operator employment statistics
Most service operators work for a private in the professional industry.
Company size where service operators work
Below, you can see the size of companies where service operators work.
Service operator jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 4% |
| 50 - 100 employees | 11% |
| 100 - 500 employees | 12% |
| 500 - 1,000 employees | 7% |
| 1,000 - 10,000 employees | 21% |
| > 10,000 employees | 45% |
Service operator jobs by company type
Employees with the service operator job title have their preferences when it comes to working for a company. For instance, most service operators prefer to work at private companies over public companies.
Service operator jobs by sector
| Company type | Percentages |
|---|---|
| Education | 5% |
| Public | 43% |
| Private | 46% |
| Government | 6% |
Service operator jobs by industry
The most common industries for service operators are professional, retail and technology.
Service operator industry statistics
| Industry | Percentages |
|---|---|
| Fortune 500 | 21% |
| Professional | 7% |
| Retail | 7% |
| Technology | 7% |
| Finance | 6% |
| Manufacturing | 6% |
| Health Care | 6% |
| Telecommunication | 6% |
| Hospitality | 5% |
| Government | 5% |
| Energy | 5% |
| Education | 4% |
| Transportation | 3% |
| Construction | 3% |
| Media | 2% |
| Non Profits | 2% |
| Insurance | 2% |
| Pharmaceutical | 1% |
| Internet | 1% |
| Automotive | 1% |
| Utilities | 1% |
| Start-up | 1% |
| Real Estate | 1% |
Service operator turnover and employment statistics
Service operator unemployment rate over time
The unemployment rate for service operators between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Service operator unemployment rate by year
| Year | Service operator unemployment rate |
|---|---|
| 2010 | 9.91% |
| 2011 | 10.86% |
| 2012 | 9.07% |
| 2013 | 9.46% |
| 2014 | 8.20% |
| 2015 | 6.13% |
| 2016 | 5.22% |
| 2017 | 4.58% |
| 2018 | 4.44% |
| 2019 | 3.88% |
| 2020 | 4.57% |
| 2021 | 10.47% |
Average service operator tenure
The average service operator stays at their job for 1-2 years, based on the 7,789 service operators resumes in Zippia's database.
Service operator tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 23% |
| 1-2 years | 35% |
| 3-4 years | 14% |
| 5-7 years | 13% |
| 8-10 years | 5% |
| 11+ years | 9% |
Service operator LGBT ratio compared to similar jobs
Review the percent of service operators that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| 911 Emergency Dispatcher | 6.75% | 27,140 |
| Accounting Representative | 6.76% | 111,415 |
| Senior Administrative Assistant | 7.79% | 43,226 |
| Postal Clerk | 8.68% | 93,101 |
| Mortgage Processor | 9.31% | 9,057 |
| Long Lines Operator | 10.75% | 28,139 |
| Service Operator | 19.13% | - |
Similar service operator jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| 911 Emergency Dispatcher | 6.75% | 27,140 |
| Accounting Representative | 6.76% | 111,415 |
| Senior Administrative Assistant | 7.79% | 43,226 |
| Postal Clerk | 8.68% | 93,101 |
| Mortgage Processor | 9.31% | 9,057 |
| Long Lines Operator | 10.75% | 28,139 |
Foreign languages spoken by service operators
The most common foreign language among service operators is Spanish at 66.7%. The second-most popular foreign language spoken is French at 6.2% and Portuguese is the third-most popular at 2.7%.
- Spanish, 66.7%
- French, 6.2%
- Portuguese, 2.7%
- Chinese, 2.2%
- German, 2.2%
- Other, 20.0%
Service operator languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 66.7% |
| French | 6.2% |
| Portuguese | 2.7% |
| Chinese | 2.2% |
| German | 2.2% |
| Other | 20.0% |
