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Service operator full time jobs - 60 jobs

  • Customer Service Representative

    Russell Tobin 4.1company rating

    Columbus, OH

    Call Center Representative Contract: 6-12 months (with potential extension) Pay: $19.16/hour About the Opportunity: Start your career with an exciting role in client support! Begin with remote training for 4-5 weeks to get up to speed from the comfort of your home. Once training is complete, transition to full-time in-office work, gaining hands-on experience and building strong connections with your team. After six months, enjoy a hybrid schedule with 3 in-office days and 2 remote days, giving you flexibility and balance. What You'll Do: Provide top-notch support to clients via incoming calls, resolving inquiries quickly and accurately. Assist clients with Cash Management solutions, online account access, mobile app guidance, and general financial questions. Deliver exceptional service while meeting key performance goals in a fast-paced, collaborative environment. Adapt to changes, manage multiple priorities, and thrive as part of a high-performing team. Why Join Us: Gain hands-on experience in financial services and client support. Collaborate with a supportive, team-oriented environment. Enjoy a flexible schedule after your initial training period. Ready to Start? Take the next step in your career-apply today and become a valued member of our team!
    $19.2 hourly 2d ago
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  • Customer Service Representative

    Convoco East Coast

    Columbus, OH

    Columbus OH | Customer Service Representative - Full Time This is an in-person role. We're hiring Customer Service Representatives to support our clients face-to-face at live events and retail activations. You'll be the first point of contact for customers, welcoming them, answering questions, and ensuring they have a great experience. If you have a background in retail, hospitality, or customer service, you'll thrive here and if you don't, we'll train you from the ground up. What You'll Do Greet and assist customers in person Answer questions about products and services Guide customers through sign-ups or sales Work alongside a supportive team to meet goals What You Get Weekly pay: base + weekly bonuses Full-time schedule (Monday-Friday, in person) Paid training and coaching from experienced leaders Benefits after qualifying period A clear path to promotions and leadership If you're energetic, reliable, and people-focused, we want to meet you. Apply now, interviews this week.
    $27k-35k yearly est. 4d ago
  • Customer Service Representative - Marion - Marion, OH

    Wesbanco Bank Inc. 4.3company rating

    Marion, OH

    Back Customer Service Representative - Marion #23-8588 Marion, Ohio, United States Apply X Facebook LinkedIn Email Copy Location Market Cleveland Work Hours per Week 40 Requirements High school diploma or GED required. Cash handling and customer service experience preferred. Job Description Summary: Helps foster a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. The Customer Service Representative (CSR) is charged with accepting and accurately processing transactions according to the Bank's policies and procedures. As the initial contact for new and existing clients, a CSR is charged with providing excellent customer service while identifying sales opportunities and performing account transactions. Determines the proper individual/line of business to handle sales opportunities and more complex customer services issues. Essential Functions: Excellent Customer Service Perform Customer Transactions Operational and Security Proficiency Identify referral opportunities Essential Duties and Responsibilities: Personally models the standards of the Bank's Mission, Vision, and Pledge. Accepts and accurately processes all financial service transactions. Responsible for CSR cash drawer and follows proper balancing and cash handling procedures. Complies and operates within security and audit procedures. Maintains a position of trust and responsibility by keeping all employee information and customer business confidential and in a secured location. Contribute in a team environment to service customer needs by answering incoming telephone calls and any additional duties assigned to support the success of the Banking Center. Meets established individual referral goals as assigned. Determines appropriate individual/line of business to handle sales opportunities and more complex customer service issues; follow up to ensure customer need was met. Complete outbound customer calls as needed to support the sales and service needs of the Banking Center. Develops and maintains working knowledge of the Bank's products and services. Other Skills and Requirements: Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner. Proficient in Microsoft Outlook 365. Proficient computer skills are required and the ability to learn various Banking Software programs. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Must have strong product knowledge for the level of selling and successfully promoting products expected with position. Ability to write simple correspondence. Sound mathematical and analytical skills preferred. Must have excellent organizational skills and the ability to multi-task and to be flexible. Ability to lift and carry up to 25 lbs. Must be available to work all hours of operations. Full-Time/Part-Time Full-time Area of Interest Retail Services All Locations Marion, Ohio, United States
    $30k-34k yearly est. 3d ago
  • Entry Level Customer Service Rep

    Beloform Craft

    Columbus, OH

    DescriptionJob Description: The Entry-Level Customer Service Representative at BeloForm Craft in Columbus, OH, will be responsible for providing support to customers by handling inquiries, resolving issues, and ensuring a positive customer experience. This role is ideal for individuals who are enthusiastic about customer service and looking to start their career in a dynamic environment. Location: Columbus, OH Job: Full time - On site Pay Range: $18.50 - $27.00 hourly Key Responsibilities Respond to customer inquiries via phone, email, and chat promptly and professionally Provide accurate information about the company's products and services Process customer orders, returns, and exchanges accurately Maintain and update customer records in the company database Assist with administrative tasks such as data entry, filing, and document management Follow up with customers to ensure satisfaction and gather feedback Collaborate with other departments to ensure seamless customer service Skills, Knowledge and Expertise High school diploma or equivalent Excellent communication and interpersonal skills Strong problem-solving abilities and a customer-centric attitude Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook) Ability to manage multiple tasks and prioritize effectively Attention to detail and strong organizational skills Benefits Health, dental, and vision insurance Paid time off (PTO) and holidays Retirement plan options (e.g., 401(k)) Professional development opportunities Wellness programs
    $18.5-27 hourly 2d ago
  • Customer Service Representative

    Matic 3.9company rating

    Columbus, OH

    Job Description The Importance of this Role We're looking for a Customer Service Representative to be the voice of Matic! Your job is to keep our customers happy by providing top-notch service. You will work directly with customers over the phone to answer questions, resolve concerns, and ensure they stay with Matic for the long haul. Responsibilities: Frontline Support: Provide expert service and guidance to our customers primarily over the phone, as well as email and text. Retention: Identify customers at risk of cancellation and use problem-solving skills to retain their business Value Articulation: Clearly articulate the Matic value proposition to reinforce why the customer chose us. Upselling: Offer other insurance products (bundling) to our customers where applicable to increase their coverage and value. Goal Achievement: Achieve team goals for productivity, quality, client satisfaction) and policy retention. Our Expectations of an Inbound CSR: Save Attempt EVERY TIME: We require a save attempt to be made on every cancellation request. One Call Resolution: Do everything you can to solve the issue before ending the call. Customer Holds: Inform customers they are being placed on hold. Check in every minute at a minimum to update. We Champion Our Customers: Every call and every interaction. Be proactive and if something is not right, own it. Professionalism: Be calm, professional, and empathetic. Represent the company as you would want your company represented. Good, Better, Best: Don't settle. Look for ways to improve daily. Requirements: 1+ year of Customer Service experience (phone-based). Effective verbal communication skills with a talent for de-escalation and empathy. Tenacity and persuasiveness-you must be comfortable attempting to "save" a customer who wants to cancel. Ability to multitask: listening and responding to the customer while using a computer to research and enter information. Passion that can convey the value of our Matic message clearly. What We Offer We offer a competitive base hourly rate of $19.23 to $20.19 You have an ownership stake - all Maticians receive Matic stock options. Unlimited Paid Time Off. Company covered Health, Dental & Vision insurance for each Matician ($0 out of your paycheck for benefits), plus HSA with employer contribution. 401(k) Retirement Plan. Continuing education, licensing and professional development paid for by Matic. Career advancement - we have a culture that focuses on internal promotion and career growth. A TRUE team culture - One team, one dream is our company motto and while we are working hard to simplify the world of insurance, we never forget to play hard as well - we pride ourselves on frequent team events like happy hours, game nights, volleyball/kickball teams, etc! Modern office environment (that's CDC compliant!) - we have a trendy HQ in the heart of German Village in downtown Columbus with awesome amenities including ping pong tables, coffee/espresso bar, flavored water bar (sparkling or still, your choice!). About Matic Matic is a startup with ample opportunities for growth. Since 2014, Matic has changed the landscape of the insurtech industry by integrating insurance within the home and auto ownership experience. Today, Matic's digital insurance marketplace has over 50 A-rated home and auto carriers, as well as distribution partners in industries ranging from mortgage origination and servicing to banking, auto financing, and much more. We hire rock stars who are passionate about owning their work and are obsessed with finding a better way. Working at Matic means working collaboratively towards one common goal; we are one team with one dream. We have a fast-paced culture that is driven by quality, transparency, and of course fun. Applicants must be currently authorized to work in the United States on a full-time basis now and in the future. This position does not offer sponsorship.
    $19.2-20.2 hourly 21d ago
  • Customer Service Representative (Resident Support Specialist)

    Foxen

    Columbus, OH

    Who We Are: Founded in 2018 and headquartered in Columbus, Ohio, Foxen provides innovative insurance compliance solutions and financial services for the mutual benefit of property owners, managers, and residents in multifamily real estate. Foxen is comprised of technologists and developers, insurance and finance professionals, and property management industry veterans. We leverage extensive expertise and collaboration to deliver technology-driven solutions that seamlessly meet the needs of our customers. Foxen's products revolutionize flawed and antiquated processes, while simultaneously creating property revenue and financial wellness for residents. Foxen earned a spot on Inc.'s 2025 Best Places to Work list - a proud reflection of the culture we're building as we grow. We're scaling fast and looking for people who want to be part of something exciting. Meet the team at foxen.com/about-us. What You'll Do: As a Resident Support Specialist, you'll be the primary point of contact for residents, helping them with questions, comments, and complaints. You'll need to be an excellent communicator who can quickly and effectively resolve issues to ensure a great resident experience. You will join a growing team of entrepreneurial professionals focused on disrupting the multifamily risk compliance industry, and you will have the opportunity to help develop the company's operational platform. Please note: The hours for this role are 11:30 AM - 8:00 PM EST. Your Responsibilities: * Answering inquiries: Responding to customer questions via phone, email, live chat, or in-person. * Problem-solving and complaint resolution: Listening to and understanding customer issues, then providing appropriate solutions, and following up to ensure the problem is resolved. * Providing information: Having in-depth knowledge of the company's products and services to accurately inform customers. * Managing accounts: Reviewing and making changes to customer accounts as needed. * Retrieve and distribute incoming mail in a timely manner. * Contribute to operational efficiency by suggesting and developing new process improvements. What You Bring: * Strong communication skills: The ability to convey information clearly and effectively, both verbally and in writing. * Active listening: Paying close attention to what customers are saying to fully understand their needs and concerns. * Empathy and patience: Staying calm and polite, especially when dealing with difficult or frustrated customers. * Excellent organizational and time management skills with a proven ability to prioritize tasks and multitask effectively. * A positive attitude and a proactive approach to learning new systems and adapting to change. Where You'll Work: Located in the heart of the Arena District in Downtown Columbus, Ohio, our corporate office overlooks Huntington Park, home of the Columbus Clippers. With collaboration and team building top of mind, our large open office features multiple areas for group settings, 7+ conference rooms and a company meeting space. You can also look forward to monthly catered lunches, holiday celebrations, bottomless local coffee, and other exciting activities. Off the clock, take advantage of nearby events happening at Nationwide Arena, Kemba Live, and Lower.com field all within walking distance! What We Offer: As a Resident Support Specialist, you'll receive a competitive hourly rate, bonus opportunities, and a robust benefits package. Our benefits include your choice of three health insurance plans, voluntary dental, vision, short-term disability, long-term disability, life and AD&D insurance, Paid Time Off, paid holidays, and a 401k with 4% company match. This is a full-time non-exempt position, reporting to the Manger of Resident Support. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
    $27k-35k yearly est. 60d+ ago
  • Customer Service Representative

    Georgesville Nissan

    Columbus, OH

    Georgesville Nissan is seeking a full-time Customer Service Rep./Service Support Associate with excellent customer service skills to help make our already great team even better! This individual will receive calls into the dealership, be responsible for basic accounting skills and knowledge of routine accounting functions. What We Offer: Comprehensive Benefits Package including Medical, Dental, Vision, Disability, life insurance and more! 401K Plan with generous employer match Family owned and operated Responsibilities Receive cash, and credit card payments from customers Answer incoming calls and scheduling service appointments. Communicate with callers in a professional, friendly and efficient manner Positive, outgoing personality with excellent communication skills Will work closely with members of the service team in the service drive to contribute to a positive customer experience Qualifications Experience with Microsoft Office suite is a plus Positive, outgoing personality with excellent communication skills Available to work flexible hours and some Saturday hours Clean driving record We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
    $27k-35k yearly est. Auto-Apply 60d+ ago
  • Customer Service Representative - Columbus, OH

    National Background Check

    Columbus, OH

    The Customer Service Representative will be responsible for managing high call volume, sales and customer service/support for NBCI. This person will be fingerprinting and speaking with customers, establish and/or solidify business relationships to generate fingerprint service business. This person will also provide general support to the office, contact customers about any fingerprinting issues when necessary, assist with departmental follow-ups, and resolve customer issues when necessary. This person will also have excellent communication skills and provide superb customer service to all customers. This person is responsible for maintaining a good rapport with all customers that come into the office. Position Status: Full-time Supervision Received: Reports to the Customer Service Manager, NBCI Supervision Exercised: None Essential Functions, Duties and Responsibilities: Customer Service/Communications/Sales Excellent attendance Answer phones promptly and professionally and maintain a helpful demeanor with internal and external clients. Practice and reinforce superior customer service skills in customer interactions on the telephone and in-person. Greet all customers professionally and with a helpful demeanor. Fingerprint and/or drug test all walk-in customers. Contribute to the overall success of FastFingerprints by communicating effectively with management to ensure that company initiatives are followed. Correspond as needed with management to communicate problems, clarify questions and issues. Processes Stay up-to-date on filing of forms/paperwork/phone calls. Schedule appointments and take payments over the phone. Retrieve calls from voicemail system daily. Ensures that all calls are returned to customers. Ensure daily, weekly and monthly work processes and reporting are done accurately and timely. Assist with researching accounts payables issues. Provide general assistance to all phone callers. Teamwork Positively promote all goals and objectives of management within the office. Continually seek to improve the sales experience with revised and improved processes. Maintain a positive attitude and work environment, so as to lead by example. Contribute to the overall success of the office by fostering a positive teamwork environment. Continually seek to help FastFingerprints by offering assistance wherever necessary. Minimum Qualifications: Two or more years of customer service experience Must have excellent attendance habits Must be self-disciplined, have excellent communication skills and a strong work ethic Must be a self-starter Must be able to work in a fast-paced environment Desired Experience: Associate's Degree preferred Strong customer service and communication skills Strong Computer skills needed Other Information: Candidates must provide references, be able to pass a pre-employment drug screen and a fingerprint-based criminal background check. Job Type: Full-time
    $27k-35k yearly est. 60d+ ago
  • Customer Service Representative

    Shuhari Group

    Columbus, OH

    Job Description Columbus OH | Customer Service Representative - Full Time This is an in-person role based in Columbus. We're hiring Customer Service Representatives to support our clients face-to-face at live events and retail activations. You'll be the first point of contact for customers, welcoming them, answering questions, and ensuring they have a great experience. If you have a background in retail, hospitality, or customer service, you'll thrive here and if you don't, we'll train you from the ground up. What You'll Do Greet and assist customers in person Answer questions about products and services Guide customers through sign-ups or sales Work alongside a supportive team to meet goals What You Get Weekly pay: base + bonuses Full-time schedule (Monday-Friday, in person) Paid training and coaching from experienced leaders Benefits after qualifying period A clear path to promotions and leadership If you're energetic, reliable, and people-focused, we want to meet you. Apply now, interviews this week.
    $27k-35k yearly est. 14d ago
  • Customer Service Representative - State Farm Agent Team Member

    Beau Burton-State Farm Agent

    Columbus, OH

    Job DescriptionBenefits: Simple IRA Licensing paid by agency Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development ABOUT OUR AGENCY: Were excited to be approaching our 10-year anniversary this December! Our close-knit team is made up of 5 full-time and 1 part-time team members, and we treat each other like family. With a strong team spirit, we work toward shared goals while keeping things light and funmixing professionalism with plenty of camaraderie along the way. We offer a retirement plan with match, paid time off, a benefits allotment, and ongoing promotions with rewards like cash, extra time off, or items from a team members wish list. I bring 20 years of State Farm experience (including time as a team member myself) and a Bachelors in Business Administration from Elon University, with a focus on Management. Our office is laid back but drivenwe push hard for results while keeping a positive, supportive vibe. ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Beau Burton - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.
    $27k-35k yearly est. 19d ago
  • Customer Service Representative - State Farm Agent Team Member

    Gregg Rothermund-State Farm Agent

    Columbus, OH

    Job DescriptionBenefits: Licensing paid by agency 401(k) Competitive salary Opportunity for advancement Paid time off Training & development Bonus based on performance Flexible schedule ABOUT OUR AGENCY: Ive been a proud State Farm agent serving the Worthington, OH community for 45 years. Including myself, our office is home to three licensed full-time agents who are dedicated to helping customers protect what matters most. We offer a competitive salary, a 401(k) plan, paid vacation, continuing education, and we cover the cost of all licensing and certifications to support your professional growth. Im a graduate of Ohio State University and deeply committed to giving back to the community. Im a lifetime member of the Nationwide Children's Hospital Development Board, a past chairman of the Woody Hayes Sports Spectacular, a past president of the Muirfield Village Civic Association, and an active member of New Hope Church. If youre looking for a stable, established agency that values teamwork, community, and career growth, this could be the perfect place for you. ROLE DESCRIPTION: As a customer service representative with Gregg Rothermund's State Farm Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.
    $27k-35k yearly est. 20d ago
  • Client Representative / Customer Service Representative

    Tectammina

    Columbus, OH

    Responsible for management of all vehicles in Columbus, OH • Conduct multi-point inspection on rental returns and identify mechanical and physical concerns • Conduct routine vehicle inventory including new purchases, rental returns and vehicles in service or repair • Manage routine maintenance of vehicles • Ensure vehicles are properly badged, cleaned and prepped for future rentals • Maintain positive relationships with external body & service shops • Transport vehicles to and from service & repair facilities • Work with body shops for damage estimates and timely repairs • Assist transportation department in transporting inbound and outbound vehicles • Face to face customer interaction • Provide exceptional customer service • Review processes and make recommendations as needed • Other projects as designated by management The position would report to the NE Regional Account Executive, Columbus, Ohio. Base plus bonus potential. Qualifications please share your profile to ***************************** Additional Information Job Status: Permanent / Full time postion Eligibility: EAD GC/ GC/ US Citizen Share the Profiles to ********************** Contact: ************ Keep the subject line with Job Title and Location
    $27k-35k yearly est. Easy Apply 9h ago
  • Customer Service Representative - Columbus, OH

    National Background Check, Incorporated

    Columbus, OH

    The Customer Service Representative will be responsible for managing high call volume, sales and customer service/support for NBCI. This person will be fingerprinting and speaking with customers, establish and/or solidify business relationships to generate fingerprint service business. This person will also provide general support to the office, contact customers about any fingerprinting issues when necessary, assist with departmental follow-ups, and resolve customer issues when necessary. This person will also have excellent communication skills and provide superb customer service to all customers. This person is responsible for maintaining a good rapport with all customers that come into the office. Position Status: Full-time Supervision Received: Reports to the Customer Service Manager, NBCI Supervision Exercised: None Essential Functions, Duties and Responsibilities: Customer Service/Communications/Sales * Excellent attendance * Answer phones promptly and professionally and maintain a helpful demeanor with internal and external clients. * Practice and reinforce superior customer service skills in customer interactions on the telephone and in-person. * Greet all customers professionally and with a helpful demeanor. * Fingerprint and/or drug test all walk-in customers. * Contribute to the overall success of FastFingerprints by communicating effectively with management to ensure that company initiatives are followed. * Correspond as needed with management to communicate problems, clarify questions and issues. Processes * Stay up-to-date on filing of forms/paperwork/phone calls. * Schedule appointments and take payments over the phone. * Retrieve calls from voicemail system daily. Ensures that all calls are returned to customers. * Ensure daily, weekly and monthly work processes and reporting are done accurately and timely. * Assist with researching accounts payables issues. * Provide general assistance to all phone callers. Teamwork * Positively promote all goals and objectives of management within the office. * Continually seek to improve the sales experience with revised and improved processes. * Maintain a positive attitude and work environment, so as to lead by example. * Contribute to the overall success of the office by fostering a positive teamwork environment. * Continually seek to help FastFingerprints by offering assistance wherever necessary. Minimum Qualifications: * Two or more years of customer service experience * Must have excellent attendance habits * Must be self-disciplined, have excellent communication skills and a strong work ethic * Must be a self-starter * Must be able to work in a fast-paced environment Desired Experience: * Associate's Degree preferred * Strong customer service and communication skills * Strong Computer skills needed Other Information: Candidates must provide references, be able to pass a pre-employment drug screen and a fingerprint-based criminal background check. Job Type: Full-time
    $27k-35k yearly est. 53d ago
  • Customer Service Representative

    Craft Wholesalers

    Groveport, OH

    Full-time Description Customer Service Representative Craft Wholesalers Inc. - Groveport, OH Full-Time | $15/HR | Bi-Weekly PayCraft Wholesalers Inc., a family-owned business serving customers for over 40 years, is hiring a Customer Service Representative to join our growing team. We value reliability, teamwork, and a strong work ethic-and we reward it with competitive benefits and a supportive work environment.Key Responsibilities: Answer incoming calls and respond to customer emails and faxes Process orders accurately and efficiently Provide product availability, pricing, and order status updates Handle returns, adjustments, and complaints in a professional manner Collaborate with team members and maintain strong internal communication Benefits: Health, dental, and vision insurance 401(K) with company match Paid holidays and vacation Bi-weekly pay Stable, long-term employment in a family-oriented company Schedule: Full-time | Monday to Friday |8:30am-5pm some weekends Requirements Qualifications: Minimum 2 years of customer service experience Excellent phone and communication skills Basic computer and typing skills (typing test may be required) Strong time management and organizational skills Self-motivated, dependable, and proactive Must be 18 or older Salary Description $15/hour
    $15 hourly 60d+ ago
  • Regional Customer Service Representative

    Advanced Drainage Systems

    Hilliard, OH

    Advanced Drainage Systems is a leading manufacturer of stormwater and onsite septic wastewater solutions, committed to sustainability and innovation. With a vast manufacturing and distribution network, we deliver high-quality products across multiple industries while recycling over half a billion pounds of plastic annually. At ADS, we foster a culture where diverse perspectives drive better ideas, ensuring every employee feels valued, heard, and empowered to make an impact. Responsibilities Summary: The Regional CSR serves as a trusted point of contact for assigned regional customers, providing comprehensive order management and relationship support. This role ensures timely resolution of customer issues, proactive communication, and collaboration with internal teams to deliver exceptional service and operational efficiency. Primary Job Responsibilities: The responsibilities of this position include, but are not limited to: • Act as primary contact for regional customers, managing orders and ongoing relationship needs • Own processing customer order issues end-to-end, ensuring timely and accurate resolution • Ability to make changes or decisions on order priority based on customer requests, while considering ADS interests • Proactively communicate with customers regarding order delays, changes, or issues • Collaborate with cross-functional teams to resolve customer concerns effectively • Maintain accurate records of all customer interactions and adhere to standard operating procedures and business rules • Flex to support other customers within the zone as needed based on staffing capacity or business demand • Perform special projects and other duties as assigned Job Skills: This position should possess the following skills/knowledge: • Strong customer service skills with excellent written and verbal communication. • Deep understanding of regional customers, products, and business context. • Problem-solving ability to address inquiries and make informed trade-offs. • Adaptability to changing workloads and priorities; ability to work independently and remotely. • Proficiency in systems such as Oracle, Esker, Salesforce. • Collaborative mindset and ability to work effectively across functions. • Willingness to travel occasionally for customer or team engagements (as required). • Flexibility to work beyond 40 hours per week when business needs are required. KPIs / Performance Metrics: On-time in-full (OTIF) and order Customer satisfaction and issue resolution Queue health and turnaround time across assigned team such as order entry, email/phone inquiries, and credit resolution. Attendance, engagement, and teamwork Process adherence (SOPs, business rules) and continuous improvement Preferred Experience: At least one year with Advanced Drainage Systems working within the Order Management team or 2+ years' experience in Customer Service that includes responsibility for external customer interactions Training Requirements: Product / Customer: Regional product codes (stock & MTO), customer standard orders, business context. Systems:Oracle GOP, Esker, Salesforce, C3, Maverick. Processes: End-to-end order process, Apollo business rules, standard operating procedures. Physical Requirements: Primary functions require sufficient physical ability and mobility to work in an office or remote setting, operate office equipment (computer, keyboard, mouse), and verbally communicate to exchange Company Benefits: Health & Welfare Benefits: Medical and prescription drug plans, telemedicine (with medical plan), High-Deductible Health Plan (HDHP) and Health Savings Account (HSA), dental and vision plans, virtual physical therapy*, an employee assistance program (EAP)*, and voluntary accident, critical illness, and hospital indemnification programs. Financial Benefits: Retirement 401k program with company match, an employee stock purchase plan (voluntary), financial wellness planning*, paid parental leave*, flexible spending accounts (FSA) for child care and health care, short-term and long-term disability*, basic life insurance, accidental death and dismemberment (AD&D)*, adoption financial reimbursement*, tuition reimbursement*, voluntary life insurance (for employees, spouses, and children), and voluntary identity theft and fraud protection. *100% paid by ADS. Why Join ADS? Growth Opportunities & Global Presence: With a global network of approximately 70 manufacturing plants and 40 distribution centers, ADS offers extensive opportunities for career growth and development in various locations around the world. Inclusive and Creative Work Culture: ADS fosters a culture of passion, innovation, and continuous improvement, empowering employees to shape industry-leading solutions. We value diverse perspectives, recognizing that they drive better ideas, processes, and performance. Our workplace is built on respect, inclusivity, and shared responsibility, ensuring every team member feels valued and contributes to our collective success. Innovative & Sustainability Focused: Advanced Drainage Systems is one of the largest plastic recyclers in North America, ensuring over half a billion pounds of plastic is kept out of landfills every year. Learn More: ******************************** EEO Statement ADS supports an inclusive workplace that values diversity of thought, experience, and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. ADS is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
    $27k-35k yearly est. Auto-Apply 8d ago
  • Customer Service Representative

    Jeg's Automotive, LLC 4.2company rating

    Delaware, OH

    Customer Service Associate Job title: Customer Service Associate Job type: Full Time Hours of Operation: 4 days - 10 hours shifts (schedule varies based on business needs) The JEGs Story: Why do millions depend on JEGS for their high-performance car parts? It's simple - from the iconic mail-order catalog to a fully stocked e-commerce experience, we have built a preferred destination for every gearhead, professional racer, weekend warrior and restoration guru who wants to take their vehicle to the next level. Job Summary: JEGS has immediate openings for experienced Customer Service Associates to work in our Columbus, OH or our Delaware, OH Call Centers. If you are passionate about providing quality customer service and enjoy working in a high-volume customer-focused environment, this could be your opportunity. Key Responsibilities: Professional Customer Service: Deliver a high level of professional, courteous and personalized customer service in all interactions. Customer Inquiry Response: Answer customer inquiries through various channels (phone, email, support tickets) in a timely and accurate manner. New Account Creation: Gather all required information to onboard new customers, including but not limited to name, phone number, email address, and shipping and billing information. Account Updates: Update customer account information as needed, ensuring data accuracy and integrity. Documentation of Customer Interactions: Accurately document customer conversations, interactions and transactions for future reference and quality assurance. Customer Complaint Handling: Effectively manage and resolve customer complaints with professionalism and empathy, ensuring customer satisfaction. Product & Service Knowledge: Provide clear and concise information regarding products, services and company policies to customers. Order Processing: Efficiently process orders, ensuring accuracy and attention to detail in all transactions. Shipping Status Checks: Track and provide updates on the status of customer orders, shipments and deliveries. Upselling & Cross-Selling: Utilize sales techniques to upsell and cross-sell products or services based on customer needs and preferences. Core Skills: Customer Service Experience: 2+ years of customer service experience in a call center environment, with a proven track record of delivering excellent service. Problem-Solving & Decision-Making: Strong problem-solving abilities and sound decision-making skills to handle customer concerns effectively and efficiently. Customer Satisfaction Focus: Ensure complete customer satisfaction by addressing concerns, offering solutions and following up as needed. Attention to Detail: Demonstrate a keen eye for detail when processing orders, updating accounts and tracking customer interactions. Complaint Acknowledgment: Acknowledge customer complaints promptly by professionally demonstrating attentiveness to their concerns. Verbal and Written Communication: Strong verbal and written communication skills with an upbeat, concise and professional tone. Preferred Skills: Complaint Acknowledgment: Acknowledge customer complaints promptly and professionally, demonstrating attentiveness to their concerns. Active Listening: Apply active listening skills to understand customer needs, identify issues and provide appropriate solutions. Microsoft Office 365 Proficiency: Proficient in Microsoft Office 365 suite (Word, Excel, Outlook and Teams) with strong computer aptitude. Positive Attitude: Maintain a positive, solution-focused attitude even in challenging situations. Time Management: Effectively prioritize tasks and manage time to ensure all customer needs are met promptly. Multitasking: Ability to handle multiple customer inquiries and issues simultaneously while maintaining a high level of service. What We Offer: JEGS offers a comprehensive benefits package that includes medical/dental/vision/Rx insurance, Short-term and Long-term disability, company-paid life insurance, a business-casual dress environment, 401K and profit-sharing retirement plans, holidays, PTO, Floating Holidays, an associate product discount and weekly pay.
    $26k-32k yearly est. Auto-Apply 5d ago
  • Customer Service Rep(02341) - 1040 Villa Rd

    Domino's Franchise

    Springfield, OH

    Job Description Customer Service Representative: The following general description applies to all Customer Service Representatives. Please read the information listed below. ABOUT THE JOB: You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you. We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you. JOB REQUIREMENTS: You must be 16 years of age or older. General Job Duties for All Store Team Members: Operate all equipment. Stock ingredients from delivery area to storage, work area, walk-in cooler. Prepare product. Receive and process telephone orders. Take inventory and complete associated paperwork. Clean equipment and facility approximately daily. Training: Orientation and training provided on the job. Communication Skills: Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person on our touch screen computer system. Applicants must have a clear and upbeat speaking voice when communicating with customers on the phone. Essential Functions/Skills: Applicant must have the ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). Must be able to make correct monetary change. Possess verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. Ability to enter orders using a computer keyboard or touch screen. REMEMBER WE ARE LOOKING FOR PEOPLE WHO RE: Clean Cut & Personable Outgoing & Energetic Dependable, Reliable & Punctual Prompt & Responsible Quick Learner &Self Motivated Additional Information Experience leading a team; during your shift, you will manage a staff of anywhere from 3 to 30 people. You will need to use your stellar attitude and motivational skills to get them in the right place, at the right time and doing the right thing all while creating a great place to work. A clean driving record and the ability to pass a Motor Vehicle Record check. Safety is a priority for us and we want to make sure anyone we put on the road is safe to be there. You will also need access to reliable vehicle that is insured and have a valid driver's license. A great role model - you're the person everyone will look to. From being on time for your shift, to having a great attitude to customers and co-workers and even how you dress - you have to have high standards for yourself and the rest of the team. Our stores are open 7 days a week. Yes, that's right even on the weekends and the holidays; that's when we are busiest! While you schedule is pretty flexible, you have to be willing to work when the team needs you the most. You have to be at least 18 years old. You'll be working for a company that is fun and flexible. Not to mention, its work experience you will rely on for a long time to come. You've had our pizza delivered to you, now it's time to help up be the pizza delivery company in the world. Go on, boss, show us what you've got. Apply now!
    $27k-35k yearly est. 7d ago
  • Customer Service Representative

    Andvaris

    Springfield, OH

    We are looking for a Customer Service Professional who will serve as the voice of our organization and our clients. You are highly valued as our customers' primary point of contact, and we are very much invested in your success in this role. Providing excellent customer service is a top priority for us! Provide front-line, direct contact with customers when filing claims over the phone. Inform customers of the organization's products and services. Schedule and Shift: Paid Training Training: Monday to Friday - For four weeks Schedules will be determined during training Must be available to work Monday through Friday, between 6:00 am and 6:00 pm PST Full-Time On-site Primary Job Responsibilities: Files claims by collecting pertinent information from customers. Answers routine questions, resolves fundamental problems, and refers more difficult items to higher-level team members for guidance. Follows standard screens/scripts to perform most tasks, can navigate a computer-based system, and maintains and updates company records as needed. Processes and determines coverage by reviewing forms and other applicable records. Maintains professionalism and effectively interacts with all contacts, both internal and external. Maintains department quality standards and performs job duties as directed by the supervisor. Qualification: Minimum high school diploma or GED A minimum of 6 months of experience in a call center Excellent Customer Service skills Excellent verbal and written communication skills Basic problem-solving skills Experience with Microsoft-based programs and computer products An acute attention to detail/accuracy and practical note-taking/documenting skills Must be able to handle/process high call volumes, at times, while adhering to scheduled breaks/lunches by business needs. Experience in similar customer service functions or call center experience. Demonstrates professionalism when dealing with customers. Demonstrates an understanding of complex technical or functional information, products, and services. Adjusts actions in response to shifting priorities and rapid change. Benefits: Health, Dental, and Vision 401k
    $27k-35k yearly est. 60d+ ago
  • Virtual Customer Service Representative

    Meron Financial Agency

    Newark, OH

    Why Meron Financial Agency? Are you working hard but not getting paid what you're worth? Or maybe you're earning well but sacrificing your time, freedom, and peace of mind? At Meron Financial Agency, we believe you can have both: financial success and a life you love. We're not just building careers-we're building leaders, entrepreneurs, and legacies. Whether you're brand new to the industry or a seasoned pro, we'll give you the mentorship, tools, and proven system to help you grow without limits. And the best part? No cold calling. You'll only connect with people who already asked for help protecting their families. Why Agents Choose Us Leads - No chasing, no begging Ownership Pathway - Build your own agency Hands-On Mentorship - Learn directly from top leaders Cutting-Edge Tech & Training - Work smarter, not harder Incentive Trips & Recognition - See the world while being celebrated Partnerships with 60+ A+ Rated Carriers (Foresters, Mutual of Omaha, Transamerica, Americo, and more) The Bigger Picture Performance bonuses and capital opportunities True work-life balance-design your schedule, your way Passive income and long-term wealth-building options A culture where people come first What You Can Expect Commission-Only with uncapped earning potential Average new agents earn $800-$1,200 per policy Part-Time: $50K+ your first year Full-Time: $80K-$300K+ your first year Agency Owners: $200K-$500K+ annually in system-driven income What We're Looking For Driven, coachable individuals who want to make a real impact Must live in the U.S. Must be a U.S. citizen or legal/permanent resident Don't just dream it-build it. Apply today and start creating the freedom, impact, and income you deserve.
    $27k-35k yearly est. Auto-Apply 2d ago
  • Customer Service Representative

    DSV Road Transport 4.5company rating

    Lancaster, OH

    FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to *************. DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at *********** Location: USA - Lancaster, 35 Technology Pl Division: Solutions Job Posting Title: Customer Service Representative - 105911 Time Type: Full Time Position Description Summary: Responsible for providing and maintaining effective customer service and satisfaction; provide information to resolve customer shipment related issues; interact with management and warehouse personnel to establish service criteria and meet customer requirements. Principal Accountabilities (The following is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all expectations.): * Assist customers with requests and requirements pertaining to pick-up and deliveries, tracing shipments, POD information, rate quotes, and special handling * Interact with management and warehouse personnel to establish service criteria and meet customer requirements * Follow up with customers and other departments to resolve invoice problems and discrepancies * Communicate with customers, coworkers, and other departments to facilitate the movement of freight and associated paperwork that require special handling * Accurately input into and retrieve information from the system * Audit air bills for completeness and accuracy. Research and maintain filings of air bills * Reconcile driver pickup and delivery manifests * Read, decode, and decipher freight coding in order to expedite freight movement and tracking process * Record damaged shipments and misrouted freight on applicable reports The individual in this position must be capable of performing all of the essential functions with or without a reasonable accommodation. Working Environment: Assignment Complexity - Work on assignments that are complex in nature where considerable judgment and initiative are required in resolving problems and making recommendations. Accountability - Use ability as a skilled specialist in accordance with corporate policies and procedures to complete complex tasks in creative and effective ways. Impact of Decisions - Errors detectable upon supervisory review. Identifiable impact on corporate operations and fiscal health. Working Relationships - Regularly interact with peers and management concerning matters of complex scope and discretion. Scope - Work on problems complex in scope. May determine methods and procedures on new assignments and may provide guidance to other nonexempt personnel. Essential Functions: Must be able to pass any federal/state/local government, airport, or company-required background checks, clearances, and/or drug and alcohol tests. Knowledge and Skills (The following minimum requirements are normal guidelines and should not constrain the advancement of otherwise qualified personnel): This is a senior level position. Proficient with Windows OS, Word, and Excel. Must be able to type 45 WPM. Good interpersonal skills required. High school diploma or equivalent required. Generally prefer 3-6 years of experience. DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at *************. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time. DSV - Global transport and logistics Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements. With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be. Start here. Go anywhere Visit dsv.com and follow us on LinkedIn and Facebook. open/close Print Share on Twitter Share on LinkedIn Send by email
    $27k-35k yearly est. Easy Apply 8d ago

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