*Current plan for hybrid work schedule is 2 home based work days and 3 in office work days after a training period in office
**Office hours are scheduled as Monday-Friday 8:00am - 4:30pm
POSITION :
Full Time – Salaried position with Benefits
Virginia Farm Bureau is seeking a dependable, customer service oriented Service Center Operator for the Underwriting and Policy Services department. This position is responsible for handling in-bound and out-bound calls, policy processing activities and requests, and responding to inquiries and requests from both our insured members and our internal agents and team members to support an excellent customer experience. The ideal candidate will have excellent data entry skills, paired with exceptional oral and written communication skills, professional phone presence and ability to handle a high volume of processing work activities with precision.
On a daily basis the Service Center Operator will spend time answering inquiries, supporting policy updates and changes, researching information and requests and documenting information in systems with approximately 50-70% of engagements being phone based.
PRIMARY DUTIES
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Respond with high level of customer service to telephone inquiries and requests.
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Enter premium transactions associated with statistical data into computer system.
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Communicate with others (agents, policyholders, home office employees) to secure information needed to perform policy transactions.
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Revise policy information as requested by policyholders and follow through on requests forwarded for agent or underwriting approval.
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Maintain performance within acceptable Service Center quality standards including:
o Call volume database standards
o Service Center call database standards
o Recorded calls audit
o Entry audits
o Desk audits
MINIMUM EDUCATIONAL/EXPERIENCE QUALIFICATIONS
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High school diploma or equivalent
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Minimum 1 year data processing / documentation / reporting or similar experience
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Experience or interest in phone customer service role
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Experience working with customers to solve inquiries and document detailed information preferred
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Obtain P & C license within three months of hire
BENEFITS OVERVIEW
We provide an exceptional benefits package, including ongoing job development, continuing education reimbursement, medical and dental insurance on your first day, generous 401K options and PTO plans, on-site gym wellness facility, cafeteria, and more!
Applicant must be prepared to comply with Company COVID restrictions
Visit www.vafb.com today to learn more about our teams and apply!
Virginia Farm Bureau Companies provide equal employment in all aspects of employment without regard to race, color, national origin, religion, gender, pregnancy, age disability, orientation, or veteran status.
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