Service operator job description

*Current plan for hybrid work schedule is 2 home based work days and 3 in office work days after a training period in office

**Office hours are scheduled as Monday-Friday 8:00am - 4:30pm

POSITION :

Full Time – Salaried position with Benefits

Virginia Farm Bureau is seeking a dependable, customer service oriented Service Center Operator for the Underwriting and Policy Services department. This position is responsible for handling in-bound and out-bound calls, policy processing activities and requests, and responding to inquiries and requests from both our insured members and our internal agents and team members to support an excellent customer experience. The ideal candidate will have excellent data entry skills, paired with exceptional oral and written communication skills, professional phone presence and ability to handle a high volume of processing work activities with precision.

On a daily basis the Service Center Operator will spend time answering inquiries, supporting policy updates and changes, researching information and requests and documenting information in systems with approximately 50-70% of engagements being phone based.

PRIMARY DUTIES

• Respond with high level of customer service to telephone inquiries and requests.

• Enter premium transactions associated with statistical data into computer system.

• Communicate with others (agents, policyholders, home office employees) to secure information needed to perform policy transactions.

• Revise policy information as requested by policyholders and follow through on requests forwarded for agent or underwriting approval.

• Maintain performance within acceptable Service Center quality standards including:

o Call volume database standards

o Service Center call database standards

o Recorded calls audit

o Entry audits

o Desk audits

MINIMUM EDUCATIONAL/EXPERIENCE QUALIFICATIONS

• High school diploma or equivalent

• Minimum 1 year data processing / documentation / reporting or similar experience

• Experience or interest in phone customer service role

• Experience working with customers to solve inquiries and document detailed information preferred

• Obtain P & C license within three months of hire

BENEFITS OVERVIEW

We provide an exceptional benefits package, including ongoing job development, continuing education reimbursement, medical and dental insurance on your first day, generous 401K options and PTO plans, on-site gym wellness facility, cafeteria, and more!

Applicant must be prepared to comply with Company COVID restrictions

Visit www.vafb.com today to learn more about our teams and apply!

Virginia Farm Bureau Companies provide equal employment in all aspects of employment without regard to race, color, national origin, religion, gender, pregnancy, age disability, orientation, or veteran status.

Keywords: team collaborate service learning communication claims file adjuster auto automotive vehicle transportation underwriting insurance terms policy deductible accident collision damages repair insured flexible remote virtual license reliable coverage documentation document policies organization audit banking operations processing processor detail

Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.
GENERAL FUNCTION:
The Early Career Co-Op provides support as directed through assignments within Enterprise Workplace Services - Operations Division while receiving exposure to the broader organization. Co-Ops integrate into the organization through day-to-day activities and project work. Co-Ops operate as team members on larger initiatives, but also work independently on smaller projects and tasks.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES & RESPONSIBILITIES:
Perform assignments and projects as determined by leadership.
Utilize project management skills to manage and report on assignment and project status.
Build a network of contacts within assigned line of business or division as well as across the organization.
Effectively communicate with others, demonstrating strong verbal and written communication skills.
Perform all work in accordance with established safety procedures.
Complete assigned coursework and participate in self-learning.
Perform any other duties as assigned.

SUPERVISORY RESPONSIBILITIES: None.

MINIMUM KNOWLEDGE, SKILLS & ABILITIES REQUIRED:
Current enrollment (or recent completion) in accredited degreed program.Strong academic record with a minimum cumulative GPA of 3.0.Relevant internships and/or co-op program experience preferred.Outstanding verbal and written communication skills.Customer service skills with the ability to respond to internal and/or external requests.Strong analytical skills.Ability to work in a team environment.Ability to multitask and be flexible.Proficiency in Microsoft Office (e.g., Outlook, Word, Excel, PowerPoint) and the capacity to learn additional software applications as required by the assignment.Capable of managing own time to meet established deadlines.Ability to demonstrate initiative.

Enterprise Workplace Services Operations 2023 Spring/Summer Co-Op

LOCATION -- Cincinnati, Ohio 45202

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Job Posting Title

Service Parts Warehousing Co-op_Summer 2023


The Challenge

The Service Parts Warehousing Co-op roles reside under the Consumer Operations team located in Jeffersonville, IN. This team solves some of the most complicated problems in the warehousing industry in a high paced, high velocity environment.Join this team to see every part in the supply chain at work, to service multiple customer types from eCommerce, field technicians, and parts distributors.Get ready to use your problem solving capability combined with advanced analytics, automation, and other technology solutions as we look to delight our appliances owners!


What you will Do


The Summer 2023 Co-op rotation run from May 15, 2023 until August 11, 2023 and will be based out of our warehouse in Jeffersonville, IN.


Essential Duties & Responsibilities


Work with your assignment leader to accomplish established objectives and goals that support the business and offer learning opportunity to develop your supply chain expertise This role focuses on how to drive continuous improvement as a part of our robotics and automation strategy within the warehouse. Partner with the site process improvements team using data analysis/advanced analytics, technology solutions, work observations and supplier management, to find opportunities to improve flow of parts within the warehouse as well as drive productivity projects to reduce costs. Work cross functionally with our 3PL and materials planning team to troubleshoot defects and drive corrective actions to reduce lead time between Jeffersonville and Ridge Road warehouses. Partner with operations tea to Poke Yoke receiving process to limit inventory errors. Reduce customer back orders through cross-functional work to improve dock to stock time. Inclusion in development and training opportunities to enhance the students' technical and professional development including, communication skills and resume writing. Participate on committees with peers that offer opportunities to network with the leaders of the company as well as volunteering with community service activities such as mentoring & tutoring elementary students. Optional committee events will also be available both in and out of work including lunches, weekend activities and sports. Reliable transportation to and from work daily is required. Housing & Relocation assistance available.



Required Qualifications


Currently enrolled in an accredited university pursuing a bachelor`s degree or better in Mechanical, Industrial, or Manufacturing Engineering (or related degrees) or Supply Chain Management, Operations Management, Logistics/Distribution (or related degrees) December 2023 or later graduation date Cumulative GPA >=3.0 (out of 4.0) Legal authorization to work in the country/region where the business is hiring is required. We will not sponsor individuals for employment visas now, nor in the future, for this position.



Desired Qualifications


Passion for manufacturing/ warehouse operations Desire and ability to learn Solid analytical skills Strong work ethic Strong interpersonal and communication skills Related coursework Ability to have two or more co-op rotations prior to graduation



What you need to Succeed



Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities


GE Appliances offers a great work environment, professional development, challenging careers, and competitive compensation. GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GEA, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.

GE Appliances is an Equal Opportunity Employer.Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.