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Service operator skills for your resume and career

Updated January 8, 2025

4 min read

Below we've compiled a list of the most critical service operator skills. We ranked the top skills for service operators based on the percentage of resumes they appeared on. For example, 19.1% of service operator resumes contained customer service as a skill. Continue reading to find out what skills a service operator needs to be successful in the workplace.

15 service operator skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how service operators use customer service:

Handled multifaceted clerical tasks (data entry, records management and customer service) assisting customers when having difficulty completing telecommunications.
Provide customer service by speaking with customer looking for business & residential phone numbers * Accommodations because provided excellent service to customers

2. Food Handling

Here's how service operators use food handling:

Set up dining rooms, sleeper cars, assist with food handling.

3. Emergency Calls

Here's how service operators use emergency calls:

Route emergency calls appropriately, including paging individuals to inform them of telephone calls, using paging and interoffice communication equipment.
Handle emergency calls and situations following appropriate protocols.

4. CDL

Here's how service operators use cdl:

Obtained a Texas Class A CDL
Pump and equipment maintenance after each job.CDL certified class A with Hazmat and tanker endorsements.3 years of driving experience.

5. Inbound Calls

Here's how service operators use inbound calls:

Processed inbound calls and provided internet based customer service; insured adherence to quality standards.
Received inbound calls for federal loan consolidation assistance.

6. Service Calls

Here's how service operators use service calls:

Scheduled and tracked service calls within HelpStar application to maximize efficiency.
Assisted customers placing toll, local, and directory assistance calls; received after hour answering service calls.

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7. Preventative Maintenance

Here's how service operators use preventative maintenance:

Operate and perform preventative maintenance on various pressure pumps and auxiliary equipment.
Perform and complete preventative maintenance on all Coil Tubing associated equipment.

8. Scheduling Appointments

Scheduling appointments is the practice of finding a free slot with the person(s) you want to meet. The process of scheduling appointments involves finding mutually free time, negotiating follow-ups, sending reminders, and creating new appointments. Scheduling appointments is important to ensure that the timings of consecutive meetings do not clash with each other.

Here's how service operators use scheduling appointments:

Answer simple questions about clients' businesses, scheduling appointments as needed.
Provide excellent customer service Scheduling appointments In charge ordering merchandise Cleaning tanks

9. Well Control

Here's how service operators use well control:

Monitor well control parameters and calculations before and during job applications.
Attended Halliburton Well Control Cementing School 2, and graduated 3rd in class.

10. Computer Aided Dispatch

Here's how service operators use computer aided dispatch:

Send and receive information using Windows based computer programs and Computer Aided Dispatch terminal.
Input lost and found items into the Computer Aided Dispatch/Records Management System.

11. Computer System

Here's how service operators use computer system:

Performed administrative work involving customer and train crew communications using a windows-based computer system and radio.
Used various computer systems daily and implemented problem resolution methods to enhance overall guest satisfaction.

12. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how service operators use telephone calls:

Handled incoming telephone calls and radio traffic promptly and professionally.
Assisted 3 other voice service operators in receiving 3600 telephone calls weekly from clients, loan officers and tellers.

13. Hazmat

Hazmat is a combination of the words ‘hazardous' and ‘material'. The meaning of this word is found in the integration of the aforementioned words -- which is dangerous or toxic material.

Here's how service operators use hazmat:

Operate and maintain various heavy equipment and provided transportation service for the Deer Park, Texas site HAZMAT Trained
Obtain Licensure to drive commercial vehicles; with HAZMAT, Tanker, Double/Triple endorsements.

14. Room Service Orders

Here's how service operators use room service orders:

Operated switchboard to take room service orders in a timely and accurate manner.
Managed room service, processed room service orders, answered phones.

15. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how service operators use troubleshoot:

Analyzed Data and troubleshoot the data from all different solar panels in Middle East, Boston, NJ.
Used computer and phone to troubleshoot and solve cable connection problems during constant incoming calls.

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What skills help Service Operators find jobs?

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List of service operator skills to add to your resume

The most important skills for a service operator resume and required skills for a service operator to have include:

Customer Service
Food Handling
Emergency Calls
CDL
Inbound Calls
Service Calls
Preventative Maintenance
Scheduling Appointments
Well Control
Computer Aided Dispatch
Computer System
Telephone Calls
Hazmat
Room Service Orders
Troubleshoot

Frac Equipment
Outbound Calls
Transferring Calls
Customer Calls
Customer Complaints
Multi-Line Phone System
Customer Inquiries
Windows
Directory Assistance
Two-Way Radio
POS
Emergency Situations
Routine Maintenance
Support Equipment
Hydraulic Fracturing

Customer Orders
Centrifuges
QA
Customer Issues
Greeting Callers
HSE
PowerPoint
Safety Awareness
Conference Calls
PBX
Inventory Control
Alarm Systems
Verbal Messages
Line Equipment

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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