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Service/Parts Director

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Become A Service/Parts Director

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Working As A Service/Parts Director

  • Establishing and Maintaining Interpersonal Relationships
  • Communicating with Supervisors, Peers, or Subordinates
  • Communicating with Persons Outside Organization
  • Selling or Influencing Others
  • Resolving Conflicts and Negotiating with Others
  • Deal with People

  • Mostly Sitting

  • Make Decisions

  • $83,000

    Average Salary

What Does A Service/Parts Director Do At Berkshire Hathaway Automotive

* Responsible for the operations, personnel, marketing and profitability of the department
* Train and manage all parts sales professionals on dealership procedures and productivity
* Observe, encourage and inspire parts counter personnel to secure customer loyalty
* Forecast sales, gross profits and expenses
* Maintain above national average CSI score and follow up with all guest issues or concerns to ensure customer satisfaction
* Develop and execute effective customer relations policies
* Hold weekly departmental meetings and set sales and parts goals
* Interact with outside vendors and other dealership management

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Top Skills for A Service/Parts Director

  1. Service Department
  2. Customer Service
  3. Warranty Claims
You can check out examples of real life uses of top skills on resumes here:
  • Managed all Service Department operations.
  • Worked closely with department managers to improve profitability and efficiency through both process improvement and exceptional customer service.
  • Analyzed warranty claims and parameters to balance customer needs with contractual obligations.
  • Strengthened the dealership reputation by providing expert technical explanations and resolving product disputes between customer, dealer, and manufacturer.
  • Established budget coordinated and contracted 230K parts inventory renovation and upstart of new division of operation.

Service/Parts Director Demographics

Gender

Male

89.2%

Unknown

6.2%

Female

4.6%
Ethnicity

White

65.9%

Hispanic or Latino

12.9%

Black or African American

11.9%

Asian

5.7%

Unknown

3.6%
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Foreign Languages Spoken

Spanish

71.4%

German

14.3%

Polish

14.3%

Service/Parts Director Education

Schools

The Academy

12.9%

University of Phoenix

11.8%

Universal Technical Institute

8.6%

Ferris State University

6.5%

University of Delaware

6.5%

University of South Florida

4.3%

Dale Carnegie Maine

4.3%

Saddleback College

4.3%

Georgia State University

4.3%

Brookdale Community College

4.3%

Robert Morris University

3.2%

Michigan State University

3.2%

Northern Virginia Community College

3.2%

Glendale Community College

3.2%

University of Maryland - College Park

3.2%

Northwood University

3.2%

Skagit Valley College

3.2%

Forsyth Technical Community College

3.2%

University of Iowa

3.2%

Suffolk County Community College

3.2%
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Majors

Business

38.7%

Automotive Technology

17.3%

Management

6.9%

Criminal Justice

6.9%

General Studies

3.4%

Marketing

2.7%

General Sales

2.7%

Accounting

2.7%

Education

2.4%

Political Science

2.4%

Communication

2.0%

Electrical Engineering

1.7%

Psychology

1.5%

Computer Science

1.3%

Environmental Control Technologies/Technicians

1.3%

Computer Information Systems

1.3%

Liberal Arts

1.2%

Aviation

1.2%

Finance

1.2%

General Education, Specific Areas

1.2%
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Degrees

Other

46.8%

Bachelors

23.8%

Associate

15.7%

Masters

7.1%

Certificate

4.6%

Diploma

1.0%

License

0.6%

Doctorate

0.3%
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Top Service/Parts Director Employers

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Jobs From Top Service/Parts Director Employers

Service/Parts Director Videos

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