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Top Service/Parts Director Skills

Below we've compiled a list of the most important skills for a Service/Parts Director. We ranked the top skills based on the percentage of Service/Parts Director resumes they appeared on. For example, 18.6% of Service/Parts Director resumes contained Service Department as a skill. Let's find out what skills a Service/Parts Director actually needs in order to be successful in the workplace.

The six most common skills found on Service/Parts Director resumes in 2020. Read below to see the full list.

1. Service Department

high Demand
Here's how Service Department is used in Service/Parts Director jobs:
  • Coordinated all aspects of Parts & Service Departments including annual budget/quarterly forecasting & exceeding department financial goals.
  • Managed, Maintained and Prepared quarterly budgets ensuring maximum profitability in parts and service departments.
  • Developed all marketing programs for Parts & Service departments including project management and overall budget.
  • Directed and Designed Service Department Policy and Procedures while effectively Implementing Rules and Regulations.
  • Charged with administrative management of Service department while training & developing new Service Manager.
  • Increased service department productivity and profitability while increasing shop and technician warranty competency.
  • Trained in a one-on-one and group environment all service department administrative personnel.
  • Managed inventory for service departments customers and ensured consistency in it.
  • Recruited to revitalize service operations for this under-performing Service department.
  • Stabilized relatively new service department, greatly reducing employee turnover.
  • Developed and coordinated employee education programs to promote service department.
  • Facilitated operation of Service Department through daily decisions.
  • Managed Warranty administration relative to the Service Department.
  • Directed day-to-day operations of Parts and Service Departments.
  • Managed all Service Department operations.
  • Produced a 23% YTD increase in Service Department profits and an over 27% YTD increase in Parts Department profits.
  • Installed new mobile operating system for Service Department where technicians are assigned work electronically through a web based scheduler and tablets.
  • Maintained highest percentages of profit for parts and service departments at dealer conferences over all 5 dealerships owned by the company.
  • Increased total service department sales from $28,000 to $72,000 per month and increased profitability by $16,000 per month.
  • Maintained a balanced parts inventory consistent with the requirements of the service department, wholesale customers and do it yourself customers.

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2. Customer Service

high Demand
Here's how Customer Service is used in Service/Parts Director jobs:
  • Initiated and directed the automation and system enhancement in several areas saving costs, avoiding additional headcount and improving customer service.
  • Worked closely with department managers to improve profitability and efficiency through both process improvement and exceptional customer service.
  • Solved unresolved customer service issues.communicated clear expectations and goals to each team member and departments.
  • Motivated team with proven leadership and unsurpassed customer service skills.
  • Achieved and maintained top CSI (Customer Service Index) in the zone through exemplary service and support of customers.
  • Increased customer service index (CSI) to exceed regional average for 11 months running in a previously substandard department.
  • Provided exceptional customer service while overseeing daily parts and services operations, including staffing, purchasing and maintaining costs.
  • Maintained Tier 1 Factory Customer Service Index scores above District, Region, and Nation monthly and quarterly.
  • Expanded sales 25% by initiation of marketing programs and implementation of superior customer service skills.
  • Increased revenues and the Customer Service Index (CSI) by developing and implementing proper procedures.
  • Led and trained 17 employees and junior managers in effective service management techniques and customer service.
  • Trained parts and service team in all aspects of Customer service, while achieving record growth.
  • Reduced cost of service delivery by 32 percent while maintaining high levels of customer service.
  • Provided outstanding customer service by listening to customers and making sure their needs were met.
  • Delivered excellent customer service and had excellent parts and service skills to do my job.
  • Orchestrated the training of customer service representatives in strict adherence to company policies and procedures.
  • Maintained a high level of customer service by providing efficient service and providing quality work.
  • Addressed all necessary customer service concerns and acted as the customer service liaison.
  • Developed customer service sensitive processes and maintained Customer Satisfaction Index of 75%.
  • Re-Trained employees in all aspects of Sales and great customer service.

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3. CSI

high Demand
Here's how CSI is used in Service/Parts Director jobs:
  • Directed education and training of service and parts staff to quickly improve CSI scores and profit margins.
  • Maintained this position through two buy/sells based on personal ability, financial statement, and CSI scores.
  • Supervised staff of 46 and oversaw all business functions, including inventory, sales, and CSI.
  • Earned Ford Motor Corporation's President's Award for high CSI rating for four consecutive years.
  • Developed and implemented effective customer follow-up for both Parts and Service, insuring a high CSI.
  • Achieved CSI above region and national level through implementation of an effective Customer First in-house program.
  • Achieved and maintained the highest SSI & CSI scores in the Chrysler Great Lakes District.
  • Implemented processes and streamlined service operations to produce high volume sales while maintaining good CSI.
  • Increased sales/customer pay by over 100% in less than one year; VERIFIABLE CSI.
  • Acknowledged by dealer principal for increasing CSI, profitability, and lowering of expenses.
  • Elevated sales by 13% in 2004 from 2003 while improving company CSI ratings.
  • Promoted to oversee Service and parts to help promote team building and improve CSI.
  • Improved the level of customer satisfaction (CSI) by instituting quality control process.
  • Achieved and maintained CSI to 92+ for rolling 3 month average for past year.
  • Increased CSI from bottom of Denver region to #2 in Denver regions.
  • Demonstrated history of increasing parts and labor sales, profitability, and CSI.
  • Earned Top 10% CSI ranking for Audi dealership in New York Region.
  • Placed Land Rover dealership in Top 25% CSI for New York Region.
  • Implemented processes and achieved tremendous growth in CSI and selling gross for both departments
  • Handled all customer relation issues while maintaining CSI scores & warranty administration.

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4. Warranty Claims

high Demand
Here's how Warranty Claims is used in Service/Parts Director jobs:
  • Managed all warranty claims and parts returns according to policies and standards for corporate headquarters.
  • Implemented factory policies and procedures to recover 28K in suspended warranty claims.
  • Prepared and submitted all manufacturers' warranty claims.
  • Processed parts warranty claims and damage claims.
  • Evaluated and processed warranty claims and recalls.
  • Coded and submitted warranty claims and appeals.
  • Reviewed all warranty claims and processed.
  • Reviewed all warranty claims and processed X * Processed all internal on new and used vehicles.
  • Reduced warranty claims and increased customer pay repairs; maintained warranty resubmission below 2%.
  • Entered and coded all Kia warranty claims and cleaned warranty schedule regularly
  • Ordered parts Wrote up work orders and processed warranty claims Cleared schedules and maintained inventory records Figured technicians pay

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5. Dealership

high Demand
Here's how Dealership is used in Service/Parts Director jobs:
  • Maintained working relationship with manufacture's representatives and as a liaison between dealership and customers.
  • Developed marketing strategies to maximize exposure to potential customers for dual dealership locations.
  • Requested by manufacturer representatives to repair vehicles that other dealerships could not repair.
  • Worked closely with other department managers to develop additional sales opportunities for dealership.
  • Entrusted to represent dealership principle at multiple National Dealer Meetings, multiple dealerships
  • Evaluated and maintained dealership inventory at appropriate, cost-effective levels.
  • Directed deployment of new dealership software for every department.
  • Improved warranty processes to bring dealership within manufacturer guidelines.
  • Assisted upper management for profitably of dealership.
  • Served as unofficial General Manager of dealership.
  • Instituted in-dealership-training program for apprentice technicians.
  • Managed dealership rental car department.
  • Ensured that each department meets both short and long range objectives, and appropriately, contributes to total dealership goals.
  • Monitored and controlled expenses for all outside purchases, including dealership purchases for cleaning and other miscellaneous expenses.
  • Served as Customer Concern Resolution manager for entire dealership, Sales, Service, Parts and Cashier counter.
  • Developed a service write-up process which was used as a guide for all dealerships within the automotive group.
  • Reviewed financial statements and management reports and used data to set and achieve department and dealership goals.
  • Led a team of 102 individuals to service customers of the largest Ford dealership in Western NY.
  • Managed all aspects of Dealership Fixed Operations achieving well over $1.5 million in monthly sales.
  • Controlled 50% of Business Operations within the Dealership and served as Director of Operations.

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6. Parts Inventory

high Demand
Here's how Parts Inventory is used in Service/Parts Director jobs:
  • Established budget coordinated and contracted 230K parts inventory renovation and upstart of new division of operation.
  • Spearheaded massive re-organization of fixed operations; introduced team concept and parts inventory controls.
  • Eliminated shrinkage costs by introducing new policies for personnel handling parts inventory.
  • Maintained useful parts inventory with almost 0% on-hand obsolescent inventory.
  • Established individual parts inventory levels and balances them for maximum turnover.
  • Monitored and adjusted parts inventory to minimize obsolescence.
  • Maintained efficient parts inventory with minimal obsolescence.
  • Reorganized parts inventory for better efficiency.
  • Established new accounts and maintained parts inventory for other high line imports cars including: Lamborghini, Ferrari and Porsche.
  • Maintained parts inventory with minimal obsolescence over 6 months and a turn rate of 9 plus turns per year.
  • Managed a $700,000 parts inventory and parts returns, obsolete stock and warranty and defective parts.
  • Managed the parts inventory, advertising, and fixed operations cost control for the entire facility.
  • Managed and controlled parts inventory valued at $250,000 of franchise and after market parts.
  • Managed sales special strategies of obsolete parts inventory and company assets in excess of 125K.
  • Maintained useful parts inventory with less than 1% on-hand obsolescent inventory.
  • Updated and managed parts inventory to reduce losses and streamline technician proficiency.
  • Administered $850,000 parts inventory and $100,000 service budget.
  • Conducted physical parts inventory- $1,800 shortage on $400,000 inventory
  • Controlled/documented parts inventory in excess of $450,000.
  • Purchased and set up the complete parts inventory.

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7. Inventory Management

high Demand
Here's how Inventory Management is used in Service/Parts Director jobs:
  • Restructured total inventory management system, responsible for complete parts inventory.
  • Installed & organized the department and put in systems to assure inventory management going forward.
  • Certified in all Mike Nicholes inventory management programs and Reynolds & Reynolds ERA parts systems.
  • Developed and implemented operational procedures for parts/inventory management.
  • Performed company bookkeeping and inventory management
  • Increased department efficiency and lowered costs by re-engineering work processes and improving inventory management of IT equipment and on hand consumables.

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8. Body Shops

high Demand
Here's how Body Shops is used in Service/Parts Director jobs:
  • Worked with managers to facilitate growth of new body shop by soliciting insurance companies and dealers without in house body shops.
  • Visited body shops and garages to solicit additional business for dealership.
  • Interacted directly with body shops created/written estimates for collision damage appraisals.
  • Solicited mechanical and body shops for wholesale business.
  • Ordered parts for technicians, customers, body shops, and wholesale clients.
  • Interacted with body shops and auto repair centers to increase business.

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9. Service Advisors

high Demand
Here's how Service Advisors is used in Service/Parts Director jobs:
  • Installed menus and trained Service Advisors on customer's maintenance responsibility.
  • Maintained and administered training schedules for technicians and service advisors.
  • Designed and implemented a complete service and parts training course for the service technicians, service advisors and parts counter personnel.
  • Served the company in the capacity of Parts and Service Director, while recruiting nine service technicians and three service advisors.
  • Trained service advisors and increased CP labor sales 22.5 by raising hours from 1.68 to 2.74 hours per CP RO.
  • Developed a telemarketing program in which the service advisors paid for part of the caller's income.
  • Managed and trained service advisors, service cashiers, service technicians, and parts counter associates.
  • Recruited and hired talented pool of service advisors to guarantee store growth and minimize turnover.
  • Directed the activities of the Service Technicians, Service Advisors and Parts counter people.
  • Managed a team of over 25 technicians, service advisors and parts personnel.
  • Interviewed and hired all service advisors and technicians as needed for the company.
  • Managed all 10 parts employees, 7 service advisors and 18 service technicians.
  • Served as Department Head overseeing service advisors, technicians and parts personnel.
  • Created compensation packages for service advisors, technicians and parts personnel.
  • Managed 6 Technicians, 3 Parts people and 2 Service Advisors.
  • Increased training for all Technicians, Service Advisors and Parts staff.
  • Trained Service Advisors in sales technicians and ethical selling practices.
  • Managed a team of Service Advisors and Parts Manager.
  • Hired and trained service advisors and technicians.
  • Supervised 14 service technicians, 3 service advisors, 7 cleanup, 8 support and 7 parts department employees.

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10. Repair Orders

high Demand
Here's how Repair Orders is used in Service/Parts Director jobs:
  • Managed vehicle repair orders, including dispatch to technicians through to work completion and closing of repair orders.
  • Replaced key personnel and implemented new policies and procedures for repair orders and return of warranty parts.
  • Increased repair orders per month while maintaining shop productivity and customer satisfaction index #1.
  • Cleaned up warranty schedules and lowered open repair orders along with work in processes.
  • Reviewed repair orders and partscounter tickets on a daily basis ensuring proper procedures were followed.
  • Performed all service scheduling,created repair orders and invoices.

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Jobs With Trending Skills

11. Parts Sales

high Demand
Here's how Parts Sales is used in Service/Parts Director jobs:
  • Managed an inventory of $690,000 of parts with an average of $600,000 per month in Parts Sales.
  • Installed a Parts Matrix pricing plan which increased Parts sales from $165,000 to a $230,000 average monthly.
  • Created the companies first Aftermarket Parts sales team by hiring, managing and training seven new regional sales people.
  • Supervised internal and external customer parts sales with a staff of three counter associates and one shipping/receiving clerk.
  • Achieved and maintained sales of $1.5M labor and $1.0 million in parts sales annually.
  • Worked with existing parts staff to increase parts sales while lowering inventory by $100,000.00.
  • Helped increase customer pay parts sales by $45,000 in first year with company.
  • Increased gross profit on Parts sales by adjusting margins and closely watching competition.
  • Increased average monthly dealership parts sales to $500,000.
  • Increased outside parts sales and overall gross profit.
  • Increased parts sales 30+% from previous dealer.
  • Increased parts sales from $2.3M to $6M, and net profit from $52k to $413 annually.
  • Increased wholesale parts sales every year by at least [ ] * Performed outside sales for parts department.
  • maintained labor and parts sales of over one million dollars.

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12. Customer Loyalty

high Demand
Here's how Customer Loyalty is used in Service/Parts Director jobs:
  • Established and enforced a pricing policy that balanced volume, customer loyalty, and the cost of doing business.
  • Introduced customers to new products, systems and services which increased revenues, ensured customer loyalty and gained referrals.
  • Retained key accounts due to high customer loyalty and retention.
  • Managed department with concentration of establishing pricing parameters with focus on gross profit while maintaining customer loyalty.
  • Assisted in establishing pricing parameters in each customer category to generate sufficient gross profit while maintaining customer loyalty.
  • Established pricing parameters to generate sufficient gross profit while maintaining customer loyalty.

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13. Customer Relations

high Demand
Here's how Customer Relations is used in Service/Parts Director jobs:
  • Interacted with Factory Marketing, Engineering and Customer Relations Teams to assist with warranty litigation.
  • Developed and executed effective customer relationship programs that enhanced business performance and profit.
  • Performed day to day task which included multiple departments, scheduling, payroll, and customer relations.
  • Managed a portfolio of large corporate mobility accounts in central Georgia, maintained strong customer relationships by providing exceptional customer service.
  • Led selected key customer negotiations and developed commercial settlement strategies resulting in improved customer relationships while adhering to department performance objectives.
  • Developed an in-depth builder / developer set-up assistance and training program that reduced service costs and resulted in stronger customer relationships.

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14. Customer Pay

high Demand
Here's how Customer Pay is used in Service/Parts Director jobs:
  • Increased customer pay by 75%, cleaned warranty schedule, established follow up system for warranty and customer pay.
  • Increased customer pay labor sales by $65,000 in first year with company.
  • Increased parts department gross profit maintaining a steady growth in customer pay.
  • Increased Customer pay gross by more than 20% year over year.
  • Increased Customer Pay ELR average to .88 within 8-months of hire.
  • Doubled the customer pay repair orders and gross.
  • Increased customer pay sales by 20%.
  • Increased customer pay gross percentage from 54% to 72% in the first month.
  • Fixed Customer Pay Performance -HPRO 1.45 - ELR $97.83- Gross Retention 81.40%
  • Instituted a new special order process to reduce obsolescence Increased customer pay gross profit from 34% to 39%.

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15. Parts Counter

average Demand
Here's how Parts Counter is used in Service/Parts Director jobs:
  • Staffed and Trained 6 Technicians, 1 Service Consultant, 1 Warranty Administrator and 1 Parts Counter employee.
  • Redesigned the parts counter to maximize counter efficiency for the technicians.
  • Maintained training for all techs, parts counter personnel, warranty administrator, service advisor, and cashiers.
  • certified Service management, Service Adviser, Customer Relation Manager and parts counter Man.
  • Supervised parts counter personnel and daily department operations.
  • Spearheaded company-funded training program for dealer parts counter representatives.

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16. Facility

average Demand
Here's how Facility is used in Service/Parts Director jobs:
  • Implemented safety changes and upgrades to equipment and facility that were previously in violation or negatively impacting employee productivity.
  • Provided inspirational leadership for 45 staff members and oversaw complete facility maintenance.
  • Created lateral support groups and increased facility capacity for maximum profitability.
  • Controlled all facility expenditures and receivables.
  • Renovated existing facility and expanded from 10 to 30 bays; Increased gross profit from $1.5my to $4.4my.
  • Ensured high level of shop cleanliness, equipment repair / preventative maintenance, and general facility appearance.
  • Maintained a large aged facility both building and grounds and all mechanical and electrical systems.
  • Coordinated facility auditing and spot checks to verify compliance with all DOT and OSHA regulations.
  • Included in my job was maintaining warehouse in a clean and safe working facility.
  • Developed a large wash and detail process, customer shuttle and facility maintenance.
  • Assisted in the planning of a new facility.
  • Assisted in preparing and opening new facility.
  • Worked with local institutions of higher learning for apprenticeship programs Facility Management.
  • Maintained award-winning AC Delco facility.
  • Renovated body shop to include Car-o-liner frame machine, Spray Bake booth We were DPR repair facility to many major insurance companies
  • Designed the layout of the service department when the new facility was built along with locating and overseeing equipment purchases.
  • Purchased necessary equipment including vehicle lifts, oilmachines, tire machines, and developed an inventory for the facility.
  • Established a Quick Lube facility through extensive planning and coordination that currentlysupports two vehicle lines.

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17. ADP

average Demand
Here's how ADP is used in Service/Parts Director jobs:
  • Implemented and directed use of most recent ADP technology (ADP Service Edge) to improve our overall customer experience.
  • Trained employees on ADP DMS, implemented the complete system which replaced an all paper system.
  • Coordinated with all ADP personnel involved in the conversion process to ensure a smooth transition.
  • Introduced ADP dealer software to the location and picked up efficiency overnight.
  • Instituted multiple service processes including, a ADP central dispatch system, and production based pay planswhich significantly increased Gross Profit.
  • Utilized ADP and proprietary Mercedes electronic parts catalog systems.

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18. Daily Operations

average Demand
Here's how Daily Operations is used in Service/Parts Director jobs:
  • Supervised overall daily operations by defining and implementing long- and short-term objectives.
  • Managed and supervised daily operations of Parts & Service department personnel.
  • Managed and supervised daily operations to meet business plan objectives.
  • Maintained overall daily operations directing 45 employees to achieve objectives.
  • Managed daily operations of two different dealership parts and service departments, one GM store, and one Chrysler store,
  • Managed both locations, over 20 employees and initiated and maintained training for all fixed operations employees and daily operations.
  • Managed the daily operations of the dealership Service and Parts Department.
  • Managed daily operations of Honda and Volvo Parts & Service facilities.
  • Executed daily operations of parts, service and catalog sales.
  • Handled the daily operations of running and establishing a new Chrysler dealership though heading the parts department.

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19. GM

average Demand
Here's how GM is used in Service/Parts Director jobs:
  • Followed GM regulations and worked and in hand with GM reps in advertising, policies, warranties and anything needed.
  • Utilized GM RIM stocking management system to maintain current parts numbers and 60% stock of fast turning PN'S.
  • Earned Department Management position within 3 years in #5 GM Parts department nationally.
  • Received GM Mark of Excellence Cruise award for Parts Department my last year.
  • Certified GM Customer Enthusiasm Manager.
  • Installed WIFI in shop and supplied laptops to tech's increasing diag capability through GM TIS to WEB.
  • Developed and implemented sales ideas and strategies, trained new hires to promote to mgmt.

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20. Customer Complaints

average Demand
Here's how Customer Complaints is used in Service/Parts Director jobs:
  • Managed to resolve customer complaints regarding service.
  • Handled customer complaints and handled them within the company's guidelines.
  • Analyzed and informed concerned personnel of production quality assurance and sales departments of status and disposition of customer complaints and claims.
  • Worked effectively with multiple departments to investigate customer complaints and claims and provided feedback to drive modifications to company policy.
  • Assisted with supervision of merchandising and store cleanliness and resolved customer complaints in a manner which ensured customer retention.
  • Analyzed customer complaints to develop corrective and preventative actions when Manufacturing facilities were unable to find root cause.

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21. Parts Personnel

average Demand
Here's how Parts Personnel is used in Service/Parts Director jobs:
  • Re-merchandised Parts department and trained Parts personnel on proper merchandising appeal and inventory preparation.
  • Ensured proper storage techniques for the initial parts order and set up routine inventory evaluation schedule with parts personnel.
  • Replaced all parts personnel, implemented new training program and started perpetual inventory program.
  • Managed and scheduled all required training for service and parts personnel.
  • Directed hiring and training of all service and parts personnel.
  • Managed 11 technicians and 3 parts personnel
  • Reviewed and monitored parts obsolescence, worked hand and hand with parts personnel to ensure proper ordering and parts tracking.

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22. Chrysler

average Demand
Here's how Chrysler is used in Service/Parts Director jobs:
  • Developed a successful series of written processes to help in securing and retaining the Chrysler Five Star Achievement recognition.
  • Led team to achieve Chrysler Five Star Rating over five years.
  • Handled warranty issues on vehicles with Chrysler corporation.
  • Opened our Dodge Chrysler Jeep Ram parts department.
  • Developed pricing strategy to reduce losses on menu items; trained and implemented use of Chrysler WI Advisor.
  • Generated all necessary documentation for filing Chrysler Warranty Claims for reimbursement to the dealership.

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23. Customer Retention

average Demand
Here's how Customer Retention is used in Service/Parts Director jobs:
  • Initiated, developed and administered customer retention programs of which both were highly successful.
  • Installed Nissan Digital Marketing Center * Increased customer retention to bonus levels and kept them there.
  • Gained loyalty and trust, which led to repeat business and customer retention.
  • Improved parts fill rates, customer retention, and market share.
  • Introduced new CRM systems for customer retention, and sales improvements.
  • Attained a high CSI with 87% new car customer retention.
  • Increased customer retention by 8% in less than one year.
  • Increased CSI and customer retention numbers for service exponentially.
  • Recruited to increase department sales and customer retention.
  • Maintained a high level of customer retention.
  • Followed through on all critical inter-departmental escalations to increase customer retention.
  • Increased customer retention by 15% 100% factory certified employees.

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24. Operations Department

average Demand
Here's how Operations Department is used in Service/Parts Director jobs:
  • Renovated entire fixed operations departments to improve customer flow and customer satisfaction.
  • Managed and trained a large parts and wholesale auto operations department.
  • Hired to increase overall sales in all fixed operations departments.
  • Directed all aspects and operations of the fixed operations department.
  • Managed a multi franchise new car dealer fixed operations department.

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25. Computer System

average Demand
Here's how Computer System is used in Service/Parts Director jobs:
  • Instituted, and was an integral part of installing a new computer system for parts and service, Systems 2000.
  • Searched and ordered parts on computer system as needed by technicians.
  • Purchased new computer system for the dealership.
  • Implemented customer service program Researched, recommended new computer system to dealer principal.
  • Implemented a training program for Reynolds & Reynolds computer system and improved personnel efficiencies.
  • Managed and setup dealerships service pricing and promotions in computer systems .

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26. Toyota

average Demand
Here's how Toyota is used in Service/Parts Director jobs:
  • Increased profitability at Toyota, KIA and Body Shop by 25% over previous year.
  • Served on the Board of Directors for Toyota of Stamford from 2013 - 2015.
  • Entrusted to represent dealership principle at Toyota Dealer Ad Council, Rocky Mountain Toyota.
  • Served as System Administrator for Toyota and Lexus franchises.
  • Ensured all staff was Toyota and KIA Certified.
  • Managed two Toyota dealerships one principal location and a smaller satellite location with parts inventory.
  • Transferred to this store in wake of closure of Poway Toyota.
  • Fixed Customer Pay Performance -HPRO 2.3 - ELR [ ] Gross Retention 83.70% TOYOTA.
  • Controlled complete operation of all used cars from trade in/auction and Jeep/Toyota, Used) ACV to Sticker price/addendum.

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27. Repeat Business

average Demand
Here's how Repeat Business is used in Service/Parts Director jobs:
  • Developed and implemented a marketing plan to promote new and repeat business.
  • Generated 35% of business through referrals and repeat business.
  • Promoted service facilities and cultivated a professional relationship with customers to encourage repeat business.
  • Developed, initiated and nurtured client relationship to guarantee repeat business.
  • Generated repeat business through exceptional customer service.
  • Promoted the service facilities and dealership to increase repeat business.

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28. Service Technicians

average Demand
Here's how Service Technicians is used in Service/Parts Director jobs:
  • Maintained over 80% gross profit with the mainline technicians and 38 to 45% with the express service technicians.
  • Managed the service writers, service technicians, parts department including hiring,performance reviews, vendor management and customer interactions.
  • Worked daily with Service Technicians, Consultants managing workload, timeline, to ensure customer's needs are met.
  • Managed workflow of service technicians, developed process improvements and initiated inventory control and cycle counts and implemented profit improvement programs.
  • Trained and managed team of service technicians, maintained inventory for service department and repaired, installed and serviced beverage equipment
  • Designed & implemented a technical training program for the development of service technicians, including testing procedures to evaluate proficiency.

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29. Nissan

average Demand
Here's how Nissan is used in Service/Parts Director jobs:
  • Collaborated with Nissan reps to remain current on technology upgrades / changes, and coordinated training programs for service team.
  • Managed the express service for Gray-Daniels Nissan and Customer Service Representative for the Gray-Daniels Nissan Express Service.
  • Provided leadership and sales to customers for service department of All Star Nissan.
  • Processed all aspects of warranty claims for General Motors and Nissan.
  • Directed the day-to-day service operations for this Nissan dealership.
  • Received Nissan Owner First Award of Excellence 2007.

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30. Service Operations

low Demand
Here's how Service Operations is used in Service/Parts Director jobs:
  • Managed relocation of existing shop equipment, purchase of new, and maintained everyday Service operations throughout the construction process.
  • Helped to start 2 parts and service operations from the ground up as new points.
  • Promoted to oversee parts and service operations for two large dealerships.
  • Supervised parts & service operations for new car dealership.
  • Managed all parts and service operations.
  • Recruited to revitalize these underperforming service operations.
  • Fixed Operations director Managed all phases of Parts and Service operations, technical training, Customer relations, Warranty.
  • Awarded Parts and Service Excellence Awards - 1997, 1998, 1999 Instituted profitable Saturday parts and service operations.

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31. NET Profit

low Demand
Here's how NET Profit is used in Service/Parts Director jobs:
  • Identified obsolete inventory and found buyers around the nation to reduce obsolescence by 55% and double the department net profit.
  • Increased net profit 150% 2012 vs. 2013 by increasing gross profit percentages and lowering expenses.
  • Exceeded annual and monthly Sales, Gross and Net profit forecasts from 2012 to 2013.
  • Maintained a sales track that exceeded the previous year's net profit.
  • Implemented a service pricing guide for pricing uniformity and improved gross/net profit.
  • Increased fixed net profit by 41%.
  • Increased the Parts department net profits from 20% to 34%.
  • Increased NET profits 4000% from 2012 to 2016.
  • Increased NET Profit by 36.80% 2012 vs.

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32. Parts Staff

low Demand
Here's how Parts Staff is used in Service/Parts Director jobs:
  • Managed the Parts staff with responsibilities including hiring, scheduling, inventory control, and parts returns.
  • Supervised a staff of 25 technicians and an additional 20 service and parts staff

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33. Service Repair

low Demand
Here's how Service Repair is used in Service/Parts Director jobs:
  • Managed 50 service personnel in seamless delivery of full-service repair and warranty department.
  • Processed approximately 1,500service repair orders per month.
  • Increased customer satisfaction and retention by ensuring service repairs are performed efficiently and correctly by conducting spot checks on jobs.
  • Ensured that staff performed service repairs efficiently and correctly by conducting spot checks on jobs regularly.
  • Established and maintained inventory values while maximizing profits in parts sales and service repair work.
  • Ordered, warehoused, issued all parts controlled all service repairs and warranty work.
  • Merchandised service repairs through discounts.
  • Researched prior service repairs to recover funds through warranty submissions to Freightliner and Kenworth.

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34. Effective Labor Rate

low Demand
Here's how Effective Labor Rate is used in Service/Parts Director jobs:
  • Developed and implemented service menu system substantially increasing effective labor rate and gross profit.
  • Installed Menu Sales System, and achieved a higher effective labor rate than posted door rate.
  • Increased Effective Labor Rate, Dollars Per Repair Order, & Hours Per Repair Order.
  • Maintained high levels of effective labor rate and hours per written repair order.
  • Worked to maintain effective labor rates and average hours per repair order.
  • Increased effective labor rate and gross profit by over 100%.
  • Increased the effective labor rate over $20.00 per hour.
  • Raised effective labor rate through proper repair order writing.
  • Increased customers pay effective labor rate and hours per ro.

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35. Customer Base

low Demand
Here's how Customer Base is used in Service/Parts Director jobs:
  • Provided recommendations for outreach to potential customers and guidance on maintaining the current customer base.
  • Expanded customer base through effective service advertising, promotions and Owner Advantage program.
  • Expanded customer base, to State Police, County Police, Dept.
  • Implemented processes to increase CSI while building customer base and profits.
  • Retained and grew customer base by implementing an Owner Loyalty program.
  • Worked to develop new customer base through out local territory.

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36. BMW

low Demand
Here's how BMW is used in Service/Parts Director jobs:
  • Achieved recognition for highest use of BMW PASS system in U.S. Market.
  • Developed new customers such as BMW for reconditioning lease returns.
  • Received several awards from BMWNA RESUME
  • Achieved both BMW and MINI parts bonus for 1st half 2013.
  • Assisted BMW Parts Manager, and managed all MINI parts activities with staff of 11; performed staff evaluations.
  • Invited and attended BMW / MINI engineering forum in Atlanta Georgia to meet with German Engineering heads from each department.

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37. Wholesale Business

low Demand
Here's how Wholesale Business is used in Service/Parts Director jobs:
  • Implemented processes to ensure maximizing each customer opportunity for profitable wholesale business.
  • Created marketing to improve wholesale business while maintaining a profitable department.
  • Realized a quadrupling of our wholesale business locally in both body and mechanical shops.
  • Controlled an inventory of over a million dollars and had a large wholesale business

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38. Honda

low Demand
Here's how Honda is used in Service/Parts Director jobs:
  • Maintained all computer systems including ADP and BMW & Honda DCS Systems.
  • Trained all new technicians and parts department employees in Hondanet2000 and ADP.
  • Staffed and trained over 27 employees at the Honda Dealership.
  • Raised CSI scores to zone levels with Dodge, above zone levels with Nissan and at zone level with Honda.
  • Increased sales [ ] in less than 2 years at Honda dealership.
  • Managed all warranty related expenses and enforced Honda's warranty policy and procedure.

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39. Hyundai

low Demand
Here's how Hyundai is used in Service/Parts Director jobs:
  • Played a pivotal role in supervising buy / sell processes of Best Mazda Hyundai and West Houston Volkswagen.
  • Improved retention for Hyundai owner marketing with continued email and direct mail marketing campaigns.
  • Opened Hyundai store from ground up.
  • Managed and oversaw the construction of both the Hyundai and Kia service departments which included designing the service department for Kia.

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40. Chevrolet

low Demand
Here's how Chevrolet is used in Service/Parts Director jobs:
  • Hired as a Drive Manager for Toyota and promoted to Service Drive Manager at Chevrolet after 8 months.
  • Improved service throughput from 20 cars per day to 60 cars per day at the Chevrolet dealership.
  • Started out as Jim Bishop Chevrolet Buick GMC until the dealership got bought out.
  • Managed everyday operations, inventory control and expenses for both Chevrolet and Chrysler parts departments.
  • Assisted in creating and administering operating policies for both the Chevrolet and Chrysler parts departments.

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41. BDC

low Demand
Here's how BDC is used in Service/Parts Director jobs:
  • Worked with social media rep to unite the BDC with our CRM and GM web lead generators.
  • Constructed and opened a BDC center for both Service and Sales.
  • Created BDC department to answer all incoming calls to the dealership.
  • Established a CRM and BDC for fixed departments
  • Created BDC to increase retention in hard highline market.
  • Fixed Ops Director for highline location Created BDC to increase retention in hard highline market.

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42. KIA

low Demand
Here's how KIA is used in Service/Parts Director jobs:
  • Worked closely with Kia Service and Parts representatives to enforce correct applications of warranties.
  • Submitted all Kia warranties as well as reconsolidated payment of submitted warranties.

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43. Motor Company

low Demand
Here's how Motor Company is used in Service/Parts Director jobs:
  • Achieved Ford Motor Company Master Certification for Service Manager, Parts Manager, Warranty Administrator and Customer Relations Manager.
  • Directed training of personnel and implemented Ford Motor Company's Competency certification program.
  • Ranked top ten in the San Francisco region by Toyota Motor Company for customer satisfaction index.
  • Received multiple Presidents awards; ford Motor company's most prestigious award for customer satisfaction.
  • Coded and prepared warranty repair orders for submission to Toyota Motor Company.
  • Directed a $168,000 parts buy back to Ford Motor Company.

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44. Service Sales

low Demand
Here's how Service Sales is used in Service/Parts Director jobs:
  • Managed 70 Parts & Service employees, increased Parts and Service sales by 14% in less than one year.
  • Created Service Sales Process Manual that was adopted by all the remaining dealerships in the automotive group.
  • Procured 85% increase in part sales and 35% increase in total service sales.
  • Increased service sales 20% and doubled hours sold over previous year.
  • Increased annual Parts and Service sales from 1.5 million to 2.7 million.
  • Increased customer satisfaction, parts & service sales and overall profitability.
  • Achieved Service Sales of 65,000 sales and 85% retention rate.
  • Trained staff in all aspects of Service Sales.
  • Increased service sales from $1 Million to $3 million a year.
  • Increased customer pay service sales through effective training, utilization of process improvement systems and effective marketing strategies.
  • Developed maintenance menu and trained advisors in advanced service sales and scheduling.

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45. Mitsubishi

low Demand
Here's how Mitsubishi is used in Service/Parts Director jobs:
  • Performed leadership and management duties for Mitsubishi Fixed Operations.
  • Assisted with the design and layout of new dealership when Mitsubishi first sold cars in this country.
  • Improved warranty self-authorization level with Mitsubishi to full self- authorization, highest in seven years.

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46. RV

low Demand
Here's how RV is used in Service/Parts Director jobs:
  • Maintained daily procedures at high volume departments involving training/supervision of technicians/counter staff and provision of support for sales associates.
  • Devised sales and service strategies to identify new opportunities for system efficiency and revenue generation.
  • Established and maintained procedures for service and parts department of newly acquired existing dealership.
  • Improved cross-functional synergy between sales and-service organizations by aligning service teams with sales teams.
  • Provided management with timely assistance in managing/servicing of parts orders for key customers.
  • Assisted customers with scheduling service and performing necessary maintenance to their vehicles.
  • Improved customer satisfaction by implementing the Chrysler Five Star service improvement program.
  • Increased service volume, maximized customer pay while minimizing customer defection.
  • Supervised automotive technicians to ensure repairs completed in timely manner.
  • Developed and administered written policies for service and parts departments.
  • Supervised shipping, receiving and distribution department for entire organization.
  • Reviewed results of customer satisfaction survey on daily basis.
  • Coordinated Service and Parts functions during extensive facility renovations.
  • Serviced international retail and wholesale exotic car accounts.
  • Developed and maintained partnering relationships with service representatives.
  • Designed and managed advertising campaigns for service.
  • Supervised six program management/administrative team members.
  • Supervised and trained serviced technicians.
  • Restored service and parts staff to correct levels in less than 1 month to handle flow of work coming through the door
  • Recognized by the dealer principle, for raising profitability through cost controls on supplies, outside service companies, and vendors.

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47. Service Personnel

low Demand
Here's how Service Personnel is used in Service/Parts Director jobs:
  • Provided support to field service personnel regarding customer satisfaction, equipment inventory, workload scheduling and patient safety.
  • Analyzed, evaluated and implemented reorganization of the service department including training and motivation of service personnel.
  • Recommended programs to, assisted and/or instructed other Customer Service personnel to increase technical ability and proficiency.
  • Strengthened the dealership reputation by improved customer satisfaction through follow up and increased service personnel training.
  • Streamlined and retrained service personnel on service processes resulting in dramatic increase of customer satisfaction.
  • Trained and managed all sales and service personnel and achieved significant improvements in their productivity.

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48. Margin

low Demand
Here's how Margin is used in Service/Parts Director jobs:
  • Reviewed Financial Statements for profit margins and controlling expenses.
  • Calculated profit margins and determined costs.
  • Doubled Parts margins (from 18% to 38%) within one calendar year by structuring discounts based on volume.
  • Improved gross sales, both retail, and wholesale, and profit margin through wholesale Marketing programs for parts department.
  • Attained dramatic improvements in dollar and percent margins through motivation and goal setting versus raising prices on parts and/or labor.
  • Raised profit margins by 25% in short tenure.
  • Increased parts profit margins to over 30 % gross.
  • Increased sales and gross profit margin through Implementation of ROAMS and monitoring adherence to pricing policy for the dealership aftersales.

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49. Consultants

low Demand
Here's how Consultants is used in Service/Parts Director jobs:
  • Trained the Consultants & Technicians on the use of Service Pricing Guide (job estimator) to be more consistent.
  • Negotiated contracts with third party consultants and managed relationships with contractors, vendors and executive sales teams.
  • Fixed Ops Director for highline location with 20 technicians/4 service consultants/ 2 service assistants.

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20 Most Common Skill For A Service/Parts Director

Service Department18.6%
Customer Service9.6%
CSI7.1%
Warranty Claims7.1%
Dealership6%
Parts Inventory5.8%
Inventory Management2.9%
Body Shops2.6%

Typical Skill-Sets Required For A Service/Parts Director

RankSkillPercentage of ResumesPercentage
1
1
Service Department
Service Department
18.6%
18.6%
2
2
Customer Service
Customer Service
9.6%
9.6%
3
3
CSI
CSI
7.1%
7.1%
4
4
Warranty Claims
Warranty Claims
7.1%
7.1%
5
5
Dealership
Dealership
6%
6%
6
6
Parts Inventory
Parts Inventory
5.8%
5.8%
7
7
Inventory Management
Inventory Management
2.9%
2.9%
8
8
Body Shops
Body Shops
2.6%
2.6%
9
9
Service Advisors
Service Advisors
2.5%
2.5%
10
10
Repair Orders
Repair Orders
2.2%
2.2%
11
11
Parts Sales
Parts Sales
2.2%
2.2%
12
12
Customer Loyalty
Customer Loyalty
2%
2%
13
13
Customer Relations
Customer Relations
1.6%
1.6%
14
14
Customer Pay
Customer Pay
1.6%
1.6%
15
15
Parts Counter
Parts Counter
1.6%
1.6%
16
16
Facility
Facility
1.5%
1.5%
17
17
ADP
ADP
1.4%
1.4%
18
18
Daily Operations
Daily Operations
1.3%
1.3%
19
19
GM
GM
1.2%
1.2%
20
20
Customer Complaints
Customer Complaints
1.1%
1.1%
21
21
Parts Personnel
Parts Personnel
1.1%
1.1%
22
22
Chrysler
Chrysler
1.1%
1.1%
23
23
Customer Retention
Customer Retention
1%
1%
24
24
Operations Department
Operations Department
1%
1%
25
25
Computer System
Computer System
1%
1%
26
26
Toyota
Toyota
0.9%
0.9%
27
27
Repeat Business
Repeat Business
0.8%
0.8%
28
28
Service Technicians
Service Technicians
0.8%
0.8%
29
29
Nissan
Nissan
0.8%
0.8%
30
30
Service Operations
Service Operations
0.8%
0.8%
31
31
NET Profit
NET Profit
0.8%
0.8%
32
32
Parts Staff
Parts Staff
0.7%
0.7%
33
33
Service Repair
Service Repair
0.7%
0.7%
34
34
Effective Labor Rate
Effective Labor Rate
0.7%
0.7%
35
35
Customer Base
Customer Base
0.7%
0.7%
36
36
BMW
BMW
0.7%
0.7%
37
37
Wholesale Business
Wholesale Business
0.6%
0.6%
38
38
Honda
Honda
0.6%
0.6%
39
39
Hyundai
Hyundai
0.5%
0.5%
40
40
Chevrolet
Chevrolet
0.5%
0.5%
41
41
BDC
BDC
0.5%
0.5%
42
42
KIA
KIA
0.5%
0.5%
43
43
Motor Company
Motor Company
0.5%
0.5%
44
44
Service Sales
Service Sales
0.5%
0.5%
45
45
Mitsubishi
Mitsubishi
0.4%
0.4%
46
46
RV
RV
0.4%
0.4%
47
47
Service Personnel
Service Personnel
0.4%
0.4%
48
48
Margin
Margin
0.4%
0.4%
49
49
Consultants
Consultants
0.4%
0.4%

15,137 Service/Parts Director Jobs

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